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Compare ChurnZero and Totango 
Featured Products
At a Glance
Market Segments
Mid-Market (63.3% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
ChurnZero
Star Rating
(1,562)4.7 out of 5
Market Segments
Mid-Market (63.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroTotango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- According to verified reviews, ChurnZero stands out for its exceptional quality of support, with users praising the responsiveness and helpfulness of the support team. In contrast, while Totango also receives positive feedback, it does not match the high satisfaction levels reported for ChurnZero.
- G2 reviewers report that ChurnZero excels in automation capabilities, allowing users to quickly communicate with multiple customers and log meetings automatically. This feature significantly enhances productivity compared to Totango, which, while user-friendly, lacks the same level of automation.
- Users say that Totango is particularly effective for tracking customer health and engagement, with intuitive dashboards that provide clear visibility into accounts. However, ChurnZero's versatility in setup and documentation options gives it an edge for users needing more customizable solutions.
- Reviewers mention that ChurnZero offers a more comprehensive onboarding experience, with a higher ease of setup score. Users appreciate the quick implementation process, which allows them to start seeing results faster than with Totango, where some users have noted configuration challenges.
- According to verified reviews, ChurnZero is favored for its data analytics capabilities, providing users with in-depth insights and reporting features. Totango, while functional, does not deliver the same level of analytical depth, which can be a drawback for data-driven teams.
- Users report that ChurnZero has a more robust customer self-service feature, allowing clients to access information and support independently. In comparison, Totango's self-service options are less developed, which may limit user autonomy in managing their accounts.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
ChurnZero
No trial information availableTotango
No trial information availableRatings
Meets Requirements
9.0
1,266
8.3
966
Ease of Use
8.5
1,274
8.2
980
Ease of Setup
7.9
588
7.4
492
Ease of Admin
8.5
520
7.8
360
Quality of Support
9.5
1,181
8.4
814
Has the product been a good partner in doing business?
9.6
526
8.6
360
Product Direction (% positive)
9.4
1,202
8.7
943
Features by Category
Customer Information
8.9
1012
|
Verified
8.2
772
|
Verified
9.1
990
|
Verified
8.5
752
|
Verified
8.9
984
|
Verified
8.4
746
|
Verified
8.7
944
|
Verified
7.7
639
|
Verified
9.1
1011
|
Verified
8.5
759
|
Verified
8.7
926
|
Verified
8.0
697
|
Verified
8.5
830
|
Verified
7.3
569
|
Verified
Predictions
8.6
975
|
Verified
7.8
664
|
Verified
7.8
744
|
Verified
7.1
632
|
Verified
8.6
832
|
Verified
7.9
674
|
Verified
7.5
638
|
Verified
6.5
495
|
Verified
Platform
8.6
996
|
Verified
8.0
753
|
Verified
8.5
897
|
Verified
7.7
690
|
Verified
8.5
871
|
Verified
7.9
690
|
Verified
8.7
906
|
Verified
8.0
700
|
Verified
8.9
971
|
Verified
7.9
725
|
Verified
8.6
938
|
Verified
7.9
716
|
Verified
9.0
904
|
Verified
8.3
710
|
Verified
9.1
839
|
Verified
8.5
632
|
Verified
9.2
962
|
Verified
8.2
741
|
Verified
9.1
919
|
Verified
8.3
709
|
Verified
Generative AI
7.7
311
Feature Not Available
7.8
309
Feature Not Available
Agentic AI - Customer Success
7.5
64
7.5
53
7.5
63
7.8
52
Feature Not Available
8.0
51
7.2
63
7.7
51
7.2
63
7.6
52
User Analysis
8.8
126
7.1
50
8.9
134
7.0
55
User Support
9.2
139
7.9
55
7.9
71
6.9
39
8.7
98
Feature Not Available
Walkthrough Type
8.1
91
Feature Not Available
8.3
86
6.6
41
Platform Basics - Digital Adoption Platform
9.3
10
7.1
7
9.0
10
6.4
7
Analytics - Digital Adoption Platform
9.8
8
6.2
7
Functions - Digital Adoption Platform
9.8
9
7.1
7
10.0
7
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
8.2
84
7.4
68
8.4
83
Feature Not Available
8.9
100
7.6
74
Intelligence
8.3
94
7.3
72
7.4
86
6.8
66
8.1
84
6.8
62
Mapping
8.0
82
Feature Not Available
8.3
87
Feature Not Available
Agentic AI - Customer Revenue Optimization
7.9
11
8.6
7
Feature Not Available
8.6
7
7.6
12
8.1
7
7.6
13
7.9
7
7.9
13
8.3
7
8.0
11
7.9
8
Platform Basics
8.4
160
8.0
143
8.5
163
7.7
146
8.6
147
8.2
139
8.3
140
Feature Not Available
8.5
153
7.6
132
Agentic AI - Customer Journey Mapping
7.0
23
7.1
18
Platform Basics
8.6
181
8.4
228
|
Verified
8.7
188
8.2
227
|
Verified
Platform Data
8.6
190
8.0
221
|
Verified
8.5
182
7.9
222
|
Verified
9.0
201
8.3
242
|
Verified
8.6
182
8.2
227
|
Verified
Platform Additional Functionality
8.6
180
8.2
219
|
Verified
8.6
191
7.9
227
|
Verified
8.9
187
8.1
199
Agentic AI - Customer Journey Analytics
7.8
20
7.3
15
Feature Not Available
8.4
15
7.8
20
8.0
15
7.6
20
7.8
15
Analytics
8.8
213
8.1
101
8.7
193
8.2
95
8.4
155
Feature Not Available
7.5
128
Feature Not Available
Customization
8.4
156
8.0
90
7.5
116
Feature Not Available
8.1
115
7.6
76
8.0
122
Feature Not Available
Generative AI
8.1
93
6.4
51
8.1
92
6.4
52
Agentic AI - Experience Management
6.8
11
8.1
8
Feature Not Available
8.5
8
5.9
11
8.5
8
6.7
11
8.5
8
Onboarding Setup
8.9
305
8.2
221
8.6
292
7.9
212
8.6
273
8.0
202
Project Tracking
8.8
279
8.2
199
8.6
267
Feature Not Available
8.5
263
8.0
195
8.8
310
8.4
212
8.7
270
8.0
193
Customer Engagement
8.4
261
7.9
188
8.8
284
8.0
204
8.2
242
7.7
199
8.8
280
8.3
198
8.6
269
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Totango are categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Unique Categories
ChurnZero has no unique categories
Totango is categorized as Customer Data Platform (CDP) and SAP Store
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.2%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Education Management
2.2%
Other
35.9%
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Alternatives
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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