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Compare ChurnZero and Totango 
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At a Glance
Market Segments
Mid-Market (63.5% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
ChurnZero
Star Rating
(1,529)4.7 out of 5
Market Segments
Mid-Market (63.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroTotango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Quality of Support, scoring 9.5 compared to Totango's 8.4. Reviewers mention that ChurnZero's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Reviewers mention that ChurnZero offers superior Customer Monitoring capabilities, with a score of 9.2 versus Totango's 8.5. Users appreciate the detailed insights and alerts provided by ChurnZero, which help in proactively managing customer relationships.
- Users on G2 highlight that ChurnZero's Playbooks feature, scoring 8.7, is more intuitive and effective than Totango's 7.7. Reviewers say that ChurnZero's playbooks allow for better customization and automation of customer engagement strategies.
- Reviewers mention that ChurnZero's Ease of Use, rated at 8.5, is higher than Totango's 8.2. Users report that ChurnZero's interface is more user-friendly, making it easier for teams to adopt and utilize the software effectively.
- Users say that ChurnZero's Data Analysis capabilities, scoring 8.8, outshine Totango's 7.0. Reviewers appreciate the advanced analytics tools that help in deriving actionable insights from customer data.
- G2 users report that ChurnZero's Customer Health Scores feature, rated at 8.9, provides more accurate and actionable insights compared to Totango's 8.2. Reviewers mention that this feature helps in identifying at-risk customers more effectively.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
ChurnZero
No trial information availableTotango
No trial information availableRatings
Meets Requirements
9.0
1,254
8.3
967
Ease of Use
8.5
1,262
8.2
981
Ease of Setup
7.9
580
7.4
493
Ease of Admin
8.5
517
7.8
361
Quality of Support
9.5
1,169
8.4
815
Has the product been a good partner in doing business?
9.6
522
8.6
361
Product Direction (% positive)
9.4
1,190
8.7
944
Features by Category
Customer Information
8.9
1005
|
Verified
8.2
773
|
Verified
9.1
986
|
Verified
8.5
753
|
Verified
8.9
981
|
Verified
8.4
747
|
Verified
8.7
941
|
Verified
7.7
640
|
Verified
9.1
1003
|
Verified
8.5
760
|
Verified
8.7
923
|
Verified
8.0
698
|
Verified
8.5
827
|
Verified
7.3
570
|
Verified
Predictions
8.6
968
|
Verified
7.8
665
|
Verified
7.8
743
|
Verified
7.1
633
|
Verified
8.6
831
|
Verified
7.9
675
|
Verified
7.5
638
|
Verified
6.5
496
|
Verified
Platform
8.6
991
|
Verified
8.0
754
|
Verified
8.5
893
|
Verified
7.7
691
|
Verified
8.5
869
|
Verified
7.9
691
|
Verified
8.7
903
|
Verified
8.0
701
|
Verified
8.9
967
|
Verified
7.9
726
|
Verified
8.6
935
|
Verified
7.9
717
|
Verified
9.0
901
|
Verified
8.3
711
|
Verified
9.1
838
|
Verified
8.5
633
|
Verified
9.2
960
|
Verified
8.2
742
|
Verified
9.1
917
|
Verified
8.3
710
|
Verified
Generative AI
7.7
309
Feature Not Available
7.8
308
Feature Not Available
Agentic AI - Customer Success
7.5
64
7.4
54
7.5
63
7.7
53
7.5
64
8.0
52
7.2
63
7.7
52
7.2
63
7.6
53
User Analysis
8.9
125
7.1
50
8.9
133
7.0
55
User Support
9.2
138
7.9
55
7.9
71
6.9
39
8.7
98
Feature Not Available
Walkthrough Type
8.1
91
Feature Not Available
8.2
85
6.6
41
Platform Basics - Digital Adoption Platform
9.3
9
7.1
7
9.0
10
6.4
7
Analytics - Digital Adoption Platform
9.8
8
6.2
7
Functions - Digital Adoption Platform
9.8
8
7.1
7
10.0
7
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
8.2
84
7.4
68
8.4
83
Feature Not Available
8.8
99
7.6
74
Intelligence
8.3
93
7.3
72
7.4
86
6.8
66
8.1
84
6.8
62
Mapping
8.0
82
Feature Not Available
8.3
87
Feature Not Available
Agentic AI - Customer Revenue Optimization
7.9
11
8.6
7
7.8
12
8.6
7
7.6
12
8.1
7
7.4
12
7.9
7
7.8
12
8.3
7
8.0
11
7.9
8
Platform Basics
8.4
159
8.0
143
8.5
162
7.7
146
8.6
147
8.2
139
8.3
140
Feature Not Available
8.5
153
7.6
132
Agentic AI - Customer Journey Mapping
7.0
23
7.1
18
Platform Basics
8.6
181
8.4
228
|
Verified
8.7
188
8.2
227
|
Verified
Platform Data
8.6
190
8.0
221
|
Verified
8.5
181
7.9
222
|
Verified
9.0
200
8.3
242
|
Verified
8.6
182
8.2
227
|
Verified
Platform Additional Functionality
8.6
180
8.2
219
|
Verified
8.6
190
7.9
227
|
Verified
8.9
186
8.1
199
Agentic AI - Customer Journey Analytics
7.8
20
7.3
15
7.9
20
8.4
15
7.8
20
8.0
15
7.6
20
7.8
15
Analytics
8.8
213
8.1
101
8.7
193
8.2
95
8.4
155
Feature Not Available
7.5
128
Feature Not Available
Customization
8.4
156
8.0
90
7.5
116
Feature Not Available
8.1
115
7.6
76
8.0
122
Feature Not Available
Generative AI
8.1
93
6.4
51
8.1
92
6.4
52
Agentic AI - Experience Management
6.8
11
8.1
8
6.7
11
8.5
8
5.9
11
8.5
8
6.7
11
8.5
8
Onboarding Setup
8.9
304
8.2
221
8.6
292
7.9
212
8.6
272
8.0
202
Project Tracking
8.8
279
8.2
199
8.6
266
Feature Not Available
8.5
262
8.0
195
8.8
308
8.4
212
8.7
269
8.0
193
Customer Engagement
8.4
261
7.9
188
8.8
283
8.0
204
8.2
242
7.7
199
8.8
279
8.3
198
8.6
269
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Totango are categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Unique Categories
ChurnZero has no unique categories
Totango is categorized as Customer Data Platform (CDP) and SAP Store
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.9%
Computer Software
36.0%
Information Technology and Services
19.0%
Telecommunications
4.3%
Internet
3.4%
Marketing and Advertising
3.4%
Other
33.9%
Alternatives
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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