ChurnZero Features

Based on 1006 ChurnZero reviews and verified by the G2 Product R&D team. Provides users a customer-specific score to determine the overall satisfaction of each customer.

Based on 986 ChurnZero reviews and verified by the G2 Product R&D team. Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

Based on 982 ChurnZero reviews and verified by the G2 Product R&D team. Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

Based on 941 ChurnZero reviews and verified by the G2 Product R&D team. Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

Based on 1003 ChurnZero reviews and verified by the G2 Product R&D team. Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

Based on 923 ChurnZero reviews and verified by the G2 Product R&D team. Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

Based on 827 ChurnZero reviews and verified by the G2 Product R&D team. Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

Based on 968 ChurnZero reviews and verified by the G2 Product R&D team. Calculates the risk that your customers will not renew or continue using your product or service.

Based on 743 ChurnZero reviews and verified by the G2 Product R&D team. Discovers and highlights factors that lead to upsell opportunities.

Based on 831 ChurnZero reviews and verified by the G2 Product R&D team. Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

Based on 638 ChurnZero reviews and verified by the G2 Product R&D team. Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

Based on 991 ChurnZero reviews and verified by the G2 Product R&D team. Access pre-built and custom reports and dashboards for viewing

Based on 893 ChurnZero reviews and verified by the G2 Product R&D team. The number of sources from which the platform can pull customer data and how well those integrations are supported.

Based on 869 ChurnZero reviews and verified by the G2 Product R&D team. Ability to input, modify, and extract data from the application in bulk through a structured file.

Based on 903 ChurnZero reviews and verified by the G2 Product R&D team. Automates everday customer success functions for more efficient and effective day-to-day processes.

Based on 967 ChurnZero reviews and verified by the G2 Product R&D team. Set alerts for customer actions in order to respond quickly and proactively.

Based on 935 ChurnZero reviews and verified by the G2 Product R&D team. Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

Based on 901 ChurnZero reviews and verified by the G2 Product R&D team. Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

Based on 838 ChurnZero reviews and verified by the G2 Product R&D team. The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

Based on 960 ChurnZero reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

Based on 917 ChurnZero reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Allows you to deploy NPS surveys to users. 125 reviewers of ChurnZero have provided feedback on this feature.

Analyzes user survey responses and information in the application. 133 reviewers of ChurnZero have provided feedback on this feature.

Organizes users into predefined groups and provides different responses based on group. 138 reviewers of ChurnZero have provided feedback on this feature.

Supports multiple languages. This feature was mentioned in 71 ChurnZero reviews.

Based on 98 ChurnZero reviews. Provides responses based on user behavior and feedback.

Supports audio and video-based walkthroughs. This feature was mentioned in 91 ChurnZero reviews.

As reported in 85 ChurnZero reviews. Supports text bubble walkthroughs.

As reported in 84 ChurnZero reviews. Can operate under at least two distinct sales methodologies

Includes recording and review capabilities to train new salespeople or review old deals This feature was mentioned in 83 ChurnZero reviews.

Creates and stores multiple playbooks for sales 99 reviewers of ChurnZero have provided feedback on this feature.

Based on 93 ChurnZero reviews. Highlights cross-sell, upsell, and white space opportunities

Can fully automate the deal renewal process This feature was mentioned in 86 ChurnZero reviews.

As reported in 84 ChurnZero reviews. Suggests content appropriate to stage and tone of the deal

As reported in 82 ChurnZero reviews. Allows multiple relationship maps for each account and opportunity

As reported in 87 ChurnZero reviews. Includes explicit definitions of stakeholder roles

Provide templates for customer journey mapping to jumpstart the process. 159 reviewers of ChurnZero have provided feedback on this feature.

Based on 162 ChurnZero reviews. Ability to export customer journey maps in a variety of formats to present and analyze.

As reported in 147 ChurnZero reviews. Allow team members to invite others to collaborate on journey maps and make direct changes.

Provide the ability to compare the experiences of multiple personas in one journey map. 140 reviewers of ChurnZero have provided feedback on this feature.

Ability to integrate with cross-channel, real-time data analytics to power customer journey map creation. This feature was mentioned in 153 ChurnZero reviews.

Provides users the ability to dynamically segment their users based on varying criteria (i.e. email opens, product features, etc.). This feature was mentioned in 181 ChurnZero reviews.

Based on 188 ChurnZero reviews. Automates the testing and optimization of customer-facing messaging and campaigns.

Based on 190 ChurnZero reviews. Ability to uncover and visualize how users move through your website, marketing campaigns, and product(s).

Ability to measure product usage by feature, campaign performance by source, and other trending metrics. This feature was mentioned in 181 ChurnZero reviews.

As reported in 200 ChurnZero reviews. Provides dashboards to combine and visualize quantitative and qualitive customer journey data.

Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group customer journey data. 182 reviewers of ChurnZero have provided feedback on this feature.

Ability to create visualizations or maps of past, current, or future customer journeys based on behavioral data. 180 reviewers of ChurnZero have provided feedback on this feature.

Based on 190 ChurnZero reviews. Integrates with additional marketing analytics and other marketing, sales, and e-commerce-related software to provide one source of truth for customer journey analytics.

Provides the ability to setup automated alerts to drive targeted actions and customer experience improvements. 186 reviewers of ChurnZero have provided feedback on this feature.

Calculates net promoter score (NPS) using customer feedback data. 213 reviewers of ChurnZero have provided feedback on this feature.

As reported in 193 ChurnZero reviews. Calculates customer satisfaction (CSAT) score using customer feedback data.

Calculates customer effort score (CES) using customer feedback data. This feature was mentioned in 155 ChurnZero reviews.

Provides gamification tools to incentivize employees to leverage customer feedback insights. 128 reviewers of ChurnZero have provided feedback on this feature.

As reported in 156 ChurnZero reviews. Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

Based on 116 ChurnZero reviews. Allow users to create surveys and repond to customer feedback in a variety of languages.

Allows users to deploy surveys and intake feedback data for multiple brands. This feature was mentioned in 115 ChurnZero reviews.

Vendor provides industry- or role-specific experience management solutions. This feature was mentioned in 122 ChurnZero reviews.

As reported in 304 ChurnZero reviews. Provide customizable workflows for onboarding activities and tasks.

Include templates for onboarding project plans and documents. This feature was mentioned in 292 ChurnZero reviews.

As reported in 272 ChurnZero reviews. Generate checklists to monitor the prograss of onboarding projects.

As reported in 279 ChurnZero reviews. Track tasks, project, and dependencies using timeline views or GANTT charts.

Based on 266 ChurnZero reviews. Allocate resources to tasks and projects, and track their costs.

As reported in 262 ChurnZero reviews. Manage onboarding documents, training materials, and other content.

As reported in 308 ChurnZero reviews. Assign and track onboarding tasks to internal and external stakeholders.

As reported in 269 ChurnZero reviews. Identify trends and analysis that can be used to optimize onboarding.

Provider a portal for customers and external users to collaborate and share documents. 261 reviewers of ChurnZero have provided feedback on this feature.

Based on 283 ChurnZero reviews. Include features to keep customers engaged such as internal communications.

Create white-label portals by customer, product, or project. 242 reviewers of ChurnZero have provided feedback on this feature.

As reported in 279 ChurnZero reviews. Provide multiple levels of visibility accrosss all onboarding stages.

Allow internal and external users to collaborate without loging into the system. This feature was mentioned in 269 ChurnZero reviews.

Based on 309 ChurnZero reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 308 reviewers of ChurnZero have provided feedback on this feature.

Allows users to generate text based on a text prompt. 93 reviewers of ChurnZero have provided feedback on this feature.

Based on 92 ChurnZero reviews. Condenses long documents or text into a brief summary.

Enables integration with web-based software, websites, or other software applications.

Based on 10 ChurnZero reviews. Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Manages user interactions and analyzes user behavior data within the software or application.

Supports self-service features like troubleshooting, form completion, or knowledge base access.

Provides in-app guidance on company-specific tools and workflows for onboarding.

Based on 20 ChurnZero reviews. Capability to perform complex tasks without constant human input

As reported in 20 ChurnZero reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience 20 reviewers of ChurnZero have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting 20 reviewers of ChurnZero have provided feedback on this feature.

Capability to perform complex tasks without constant human input 23 reviewers of ChurnZero have provided feedback on this feature.

As reported in 64 ChurnZero reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes This feature was mentioned in 63 ChurnZero reviews.

Based on 64 ChurnZero reviews. Works across multiple software systems or databases

Engages in human-like conversation for task delegation 63 reviewers of ChurnZero have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 63 ChurnZero reviews.

Capability to perform complex tasks without constant human input This feature was mentioned in 11 ChurnZero reviews.

As reported in 11 ChurnZero reviews. Works across multiple software systems or databases

Engages in human-like conversation for task delegation 11 reviewers of ChurnZero have provided feedback on this feature.

As reported in 11 ChurnZero reviews. Anticipates needs and offers suggestions without prompting

As reported in 11 ChurnZero reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases This feature was mentioned in 12 ChurnZero reviews.

Improves performance based on feedback and experience 12 reviewers of ChurnZero have provided feedback on this feature.

Engages in human-like conversation for task delegation 12 reviewers of ChurnZero have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting 12 reviewers of ChurnZero have provided feedback on this feature.

Makes informed choices based on available data and objectives 11 reviewers of ChurnZero have provided feedback on this feature.

Improves performance based on feedback and experience