# ChurnZero vs Gainsight Customer Success Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in providing a structured approach for managing enterprise accounts, with features like the **Rules Engine** and **Journey Orchestrator** allowing for effective automation of customer interactions. This structured visibility helps teams track progress and drive strategic outcomes.
- **Users say** that ChurnZero offers a more intuitive user experience, particularly after the initial learning curve. Reviewers appreciate the **Snapshot AI** feature and the seamless integration with Salesforce, which simplifies day-to-day operations and enhances overall navigation.
- **According to verified reviews** , Gainsight Customer Success has a strong focus on visibility and oversight, enabling teams to measure customer success manager activities effectively. This capability is crucial for organizations looking to optimize their customer engagement strategies.
- **Reviewers mention** that ChurnZero's implementation process is highly praised, with dedicated customer success managers and a structured workbook that guides users through setup. This support helps ensure a smoother onboarding experience compared to Gainsight, which has received mixed feedback on its setup process.
- **Users highlight** that Gainsight's Pulse conference is a significant advantage for networking and learning within the customer success community, showcasing the company's commitment to supporting its users beyond just the software.
- **G2 reviewers indicate** that while both platforms have strong customer health monitoring features, ChurnZero slightly outperforms Gainsight in this area, with users noting its effective customer monitoring capabilities that help identify churn risks and upsell opportunities.



---
## Frequently Asked Questions

### What is the difference between Gainsight Customer Success vs ChurnZero?

ChurnZero stands out for higher reviewer satisfaction on ease of use, setup, and support, while Gainsight Customer Success is noted for its robust customization and visibility features.

| [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | [ChurnZero](https://www.g2.com/products/churnzero/reviews) |
| --- | --- |
| 4.5/5 (1,756 reviews) | 4.7/5 (1,609 reviews) |
| Mid-Market | Mid-Market |
| 6.7 | 8.0 |
| 8.6 | 9.5 |
| Visibility (51 all-time mentions) | Ease of Use (139 all-time mentions) |



### How do the pricing models of Gainsight Customer Success and ChurnZero compare?

ChurnZero is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Gainsight Customer Success.

- **Gainsight Customer Success:** Reviewers describe the platform as robust and feature-rich, but some note that the complexity and administrative overhead can impact perceived value.
- **ChurnZero:** Many reviewers highlight ChurnZero as reasonably priced and a strong value, especially given its ease of use and breadth of features.
- **Switching reasons:** Recent reviews cite ChurnZero's lower complexity and higher support satisfaction as key reasons for switching from other platforms.



### What are the best alternatives to Gainsight Customer Success and ChurnZero?

The top 3 alternatives to Gainsight Customer Success and ChurnZero are Totango, Custify, and Planhat.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | 4.5/5 (1,756 reviews) | Mid-Market | — | Visibility (51 all-time mentions) |
| [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5 (1,609 reviews) | Mid-Market | Reasonably priced, strong value | Ease of Use (139 all-time mentions) |
| [Totango](https://www.g2.com/products/totango/reviews) | 4.3/5 (1,150 reviews) | Mid-Market | — | Automation and segmentation |
| [Custify](https://www.g2.com/products/custify/reviews) | 4.7/5 (527 reviews) | Small-Business | — | Ease of use and onboarding |



### Which Customer Success features should I prioritize when comparing Gainsight Customer Success and ChurnZero?

Buyers should prioritize ease of use, ease of setup, integrations, customization, and visibility when comparing Gainsight Customer Success and ChurnZero.

- **Ease of Use:** Gainsight Customer Success scores 8.0; ChurnZero scores 8.5.
- **Ease of Setup:** Gainsight Customer Success scores 6.7; ChurnZero scores 8.0.
- **Integrations:** Gainsight Customer Success is cited for integrations with Gong (20 all-time mentions), Snowflake (8), and Databricks (3); ChurnZero is cited for Jira (9 all-time mentions).
- **Customization:** Gainsight Customer Success (29 all-time mentions); ChurnZero (58 all-time mentions).
- **Visibility:** Both products have 51 all-time mentions for visibility.



### What are the pros and cons of Gainsight Customer Success vs ChurnZero?

ChurnZero's headline strength is ease of use, while Gainsight Customer Success is most recognized for visibility and customization.

- **Gainsight Customer Success strengths:** Visibility (51 all-time mentions), customization (29), engagement improvement (27), reporting (24), team collaboration (24).
- **Gainsight Customer Success trade-offs:** Steep learning curve (20 all-time mentions), complexity in administration (11), required training (5), implementation challenges (3).
- **ChurnZero strengths:** Ease of use (139 all-time mentions), helpfulness (95), automation (86), integrations (69), segmentation (49), reporting (48), health scoring (39).
- **ChurnZero trade-offs:** Learning curve (54 all-time mentions), complexity (41), not always intuitive (39).



### Is Gainsight Customer Success or ChurnZero better for small businesses?

Custify is the top-rated alternative for small businesses, but between Gainsight Customer Success and ChurnZero, ChurnZero is better suited for small-business needs.

- **Gainsight Customer Success:** Largest reviewer segment is Mid-Market; reviewers note robust features but cite a steep learning curve and complexity, which can be challenging for smaller teams.
- **ChurnZero:** Largest reviewer segment is Mid-Market; reviewers consistently highlight ease of use, intuitive UI, and fast setup, making it more accessible for small-business teams.



### Which Customer Success platform has better integrations?

ChurnZero is favored for integrations, with reviewers citing a broader range of supported tools and higher satisfaction.

- **Gainsight Customer Success:** Integrates with Gong (20 all-time mentions), Snowflake (8), and Databricks (3); reviewers highlight the value of these integrations for centralizing customer data.
- **ChurnZero:** Integrates with Jira (9 all-time mentions) and is frequently praised for its ability to connect with Salesforce, Outlook, and Gong; reviewers note the ease and breadth of integrations as a key strength.



### How do Gainsight Customer Success and ChurnZero compare on customer support?

ChurnZero leads on Quality of Support by a material margin, with a 0.9-point advantage over Gainsight Customer Success (9.5 vs 8.6).

- **Gainsight Customer Success:** Reviewers describe support as responsive and knowledgeable, but some note challenges with onboarding and complex configurations.
- **ChurnZero:** Reviewers consistently praise the support team for being highly responsive, helpful, and invested in customer success, with many citing fast resolution and proactive guidance.



### Which is easier to implement, Gainsight Customer Success or ChurnZero?

ChurnZero is easier to implement, with a 1.3-point advantage in Ease of Setup (8.0 vs 6.7), and also scores higher on Ease of Admin (8.5 vs 6.9).

- **Gainsight Customer Success:** Reviewers frequently mention a steep learning curve, complex setup, and the need for dedicated admin resources, especially for advanced configurations.
- **ChurnZero:** Reviewers highlight straightforward onboarding, fast setup, and an intuitive admin experience, with many noting that even advanced features are accessible without extensive training.



### Which product has better Visibility?

Both Gainsight Customer Success and ChurnZero are rated equally for Visibility, each with 51 all-time reviewer mentions.

- **Gainsight Customer Success:** Visibility is cited in 51 all-time reviews, with reviewers highlighting strong reporting and centralized customer health dashboards.
- **ChurnZero:** Visibility is cited in 51 all-time reviews, with reviewers emphasizing clear customer health tracking, segmentation, and real-time insights across accounts.



| | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,618 | 1,762 | 
| **Largest Market Segment** | Mid-Market (62.9% of reviews) | Mid-Market (57.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ChurnZero

Pros:
- Ease of Use (139 reviews)
- Helpful (95 reviews)

Cons:
- Learning Curve (54 reviews)
- Complexity (41 reviews)

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

---
## Ratings Comparison
| Rating | ChurnZero | Gainsight Customer Success | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1295 reviews) | 8.6 (1380 reviews) | 
  | **Ease of Use** | 8.5 (1303 reviews) | 8.0 (1469 reviews) | 
  | **Ease of Setup** | 8.0 (614 reviews) | 6.7 (739 reviews) | 
  | **Ease of Admin** | 8.5 (534 reviews) | 6.9 (650 reviews) | 
  | **Quality of Support** | 9.5 (1203 reviews) | 8.6 (1234 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (541 reviews) | 9.0 (660 reviews) | 
  | **Product Direction (% positive)** | 9.4 (1226 reviews) | 9.2 (1378 reviews) | 

---
## Pricing

### ChurnZero

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Additional Functionality

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.4/10 | 1107 |
| **Gainsight Customer Success** | 8.0/10 | 1266 |

#### Customer Information

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Customer Health Scores** | 8.9 (1021 reviews) ✓ Verified | 8.7 (1150 reviews) ✓ Verified | 
| **Customer Monitoring** | 9.1 (996 reviews) ✓ Verified | 8.5 (1089 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (998 reviews) ✓ Verified | 8.4 (1084 reviews) ✓ Verified | 
| **Playbooks** | 8.7 (952 reviews) ✓ Verified | 8.2 (1069 reviews) ✓ Verified | 
| **Customer Segments** | 9.1 (1021 reviews) ✓ Verified | 8.1 (938 reviews) ✓ Verified | 
| **Product Engagement** | 8.7 (934 reviews) ✓ Verified | 7.9 (926 reviews) ✓ Verified | 
| **Surveys** | 8.5 (832 reviews) ✓ Verified | 8.0 (949 reviews) ✓ Verified | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 

#### Predictions

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Churn Risk** | 8.6 (979 reviews) ✓ Verified | 8.0 (973 reviews) ✓ Verified | 
| **Upsell Opportunities** | 7.8 (747 reviews) ✓ Verified | 7.4 (843 reviews) ✓ Verified | 
| **Custom Triggers** | 8.6 (833 reviews) ✓ Verified | 8.1 (909 reviews) ✓ Verified | 
| **Machine Learning** | 7.5 (639 reviews) ✓ Verified | 6.9 (664 reviews) ✓ Verified | 

#### Platform

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Reporting & Dashboards** | 8.6 (1007 reviews) ✓ Verified | 8.3 (1143 reviews) ✓ Verified | 
| **Third-Party Integrations** | 8.5 (911 reviews) ✓ Verified | 7.9 (1014 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 8.5 (875 reviews) ✓ Verified | 7.8 (983 reviews) ✓ Verified | 
| **Workflow Capability** | 8.7 (915 reviews) ✓ Verified | 8.2 (1022 reviews) ✓ Verified | 
| **Notifications** | 8.9 (975 reviews) ✓ Verified | 8.1 (1036 reviews) ✓ Verified | 
| **Customization** | 8.6 (944 reviews) ✓ Verified | 8.0 (1058 reviews) ✓ Verified | 
| **Scalability** | 9.0 (906 reviews) ✓ Verified | 8.6 (1043 reviews) ✓ Verified | 
| **Data Security** | 9.1 (838 reviews) ✓ Verified | 8.6 (934 reviews) ✓ Verified | 
| **Performance & Reliability** | 9.2 (969 reviews) ✓ Verified | 8.4 (1057 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.1 (920 reviews) ✓ Verified | 8.4 (1024 reviews) ✓ Verified | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Churn Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Account Management** | Not enough data | Not enough data | 
| **Renewal Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Revenue Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 7.7 (316 reviews) | 6.9 (298 reviews) | 
| **AI Text Summarization** | 7.8 (311 reviews) | 7.2 (299 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Customer Success

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (64 reviews) | 7.4 (14 reviews) | 
| **Multi-step Planning** | 7.5 (64 reviews) | 7.3 (13 reviews) | 
| **Cross-system Integration** | Feature Not Available | 8.6 (15 reviews) | 
| **Natural Language Interaction** | 7.2 (63 reviews) | 7.8 (13 reviews) | 
| **Proactive Assistance** | 7.3 (65 reviews) | 7.6 (14 reviews) | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Onboarding** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Win/Loss Analysis** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Account Alerts** | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 9.0/10 | 153 |
| **Gainsight Customer Success** | N/A | N/A |

#### User Analysis

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Survey Implementation** | 8.8 (126 reviews) | Not enough data | 
| **Data Analysis** | 8.9 (134 reviews) | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### User Support

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **User Segmentation** | 9.2 (139 reviews) | Not enough data | 
| **Multi-Language Support** | 7.9 (71 reviews) | Not enough data | 
| **Behavior-responsive Messaging** | 8.7 (98 reviews) | Not enough data | 

#### Walkthrough Type

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.1 (91 reviews) | Not enough data | 
| **Text Bubble Walkthroughs** | 8.3 (86 reviews) | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Integration** | 9.3 (10 reviews) | Not enough data | 
| **Communications** | 9.0 (10 reviews) | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Analytics** | 9.8 (8 reviews) | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Customer self-service** | 9.8 (9 reviews) | Not enough data | 
| **In-app guidance** | 10.0 (7 reviews) | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Asynchronous Learning** | Not enough data | Not enough data | 
| **Blended Learning** | Not enough data | Not enough data | 
| **Self-paced Learning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **In-App Training** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Launch Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **User Onboarding** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Data Quality Control** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Employee Onboarding** | Not enough data | Not enough data | 
| **Self Service Tools** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Learning Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Content Creation** | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.1/10 | 105 |
| **Gainsight Customer Success** | 7.7/10 | 191 |

#### Sales Team

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Flexible Sales Process** | 8.2 (84 reviews) | 7.8 (108 reviews) | 
| **Training Mode** | 8.4 (83 reviews) | Feature Not Available | 
| **Playbooks** | 8.9 (101 reviews) | 7.9 (145 reviews) | 

#### Intelligence

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Opportunity Identification** | 8.3 (93 reviews) | 7.8 (130 reviews) | 
| **Zero-touch Renewals** | 7.5 (85 reviews) | 6.8 (115 reviews) | 
| **Smart Content** | 8.2 (83 reviews) | 7.6 (108 reviews) | 

#### Mapping

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Multiple Org Charts** | 8.0 (82 reviews) | 7.5 (117 reviews) | 
| **Stakeholder Roles** | 8.3 (87 reviews) | 8.1 (129 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | 7.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (13 reviews) | Not enough data | 
| **Decision Making** | 8.0 (11 reviews) | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.2/10 | 172 |
| **Gainsight Customer Success** | N/A | N/A |

#### Platform Basics

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Customizable Templates** | 8.4 (160 reviews) | Not enough data | 
| **Exporting** | 8.5 (163 reviews) | Not enough data | 
| **Multi-user Access and Collaboration** | 8.6 (147 reviews) | Not enough data | 
| **Multiple Personas** | 8.3 (140 reviews) | Not enough data | 
| **Data Analytics ** | 8.5 (154 reviews) | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Behavioral Analytics** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Website Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (23 reviews) | Not enough data | 

#### Additional Functionality

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **Map Creation** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Data Linking** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Attribution Modeling** | Not enough data | Not enough data | 
| **Action Management** | Not enough data | Not enough data | 
| **Map Sharing** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Customer Touchpoints** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Diagramming** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Storyboarding** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.5/10 | 213 |
| **Gainsight Customer Success** | N/A | N/A |

#### Platform Basics

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Dynamic Segmentation** | 8.6 (181 reviews) | Not enough data | 
| **Journey Optimization** | 8.7 (189 reviews) | Not enough data | 

#### Platform Data

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Journey Reporting** | 8.6 (191 reviews) | Not enough data | 
| **Trends Reporting** | 8.5 (182 reviews) | Not enough data | 
| **Dashboards** | 9.0 (202 reviews) | Not enough data | 
| **Advanced Data Filtering** | 8.6 (182 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Journey Mapping** | 8.6 (180 reviews) | Not enough data | 
| **Integrations** | 8.7 (192 reviews) | Not enough data | 
| **Automated Alerts** | 8.9 (187 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (20 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | 7.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (20 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 7.8/10 | 260 |
| **Gainsight Customer Success** | 7.7/10 | 214 |

#### Analytics

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (214 reviews) | 8.8 (174 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.7 (193 reviews) | 8.6 (151 reviews) | 
| **Customer Effort Score (CES)** | 8.4 (155 reviews) | 7.9 (123 reviews) | 
| **Gamification** | 7.5 (128 reviews) | 6.8 (111 reviews) | 

#### Customization

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Stakeholder Management** | 8.4 (156 reviews) | 8.1 (144 reviews) | 
| **Multilanguage Support** | 7.5 (116 reviews) | 7.7 (104 reviews) | 
| **Multiple Branding Support** | 8.1 (115 reviews) | 7.6 (102 reviews) | 
| **Vertical-specific Solutions** | 8.0 (122 reviews) | 7.6 (97 reviews) | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 8.1 (93 reviews) | 7.0 (47 reviews) | 
| **AI Text Summarization** | 8.1 (92 reviews) | 7.2 (49 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | 5.9 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (11 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Multi-Channel Data Collection** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | 8.6/10 | 348 |
| **Gainsight Customer Success** | N/A | N/A |

#### Onboarding Setup

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Workflows** | 8.9 (305 reviews) | Not enough data | 
| **Templates** | 8.6 (292 reviews) | Not enough data | 
| **Checklists** | 8.6 (273 reviews) | Not enough data | 

#### Project Tracking

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Monitoring** | 8.8 (279 reviews) | Not enough data | 
| **Resources** | 8.6 (267 reviews) | Not enough data | 
| **Content** | 8.5 (263 reviews) | Not enough data | 
| **Tasks** | 8.8 (311 reviews) | Not enough data | 
| **Optimization** | 8.7 (270 reviews) | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 

#### Customer Engagement

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Portal** | 8.4 (261 reviews) | Not enough data | 
| **Customer Engagement** | 8.8 (284 reviews) | Not enough data | 
| **Branding** | 8.2 (242 reviews) | Not enough data | 
| **Visibility** | 8.8 (280 reviews) | Not enough data | 
| **Collaboration** | 8.6 (269 reviews) | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Commenting/Notes** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Churn Management** | Not enough data | Not enough data | 
| **Ad hoc Analysis** | Not enough data | Not enough data | 
| **Client Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Form Builder** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Revenue Management** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Client Database** | Not enough data | Not enough data | 
| **Electronic Forms** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Client Tracking** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Tools** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Online Payments** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Document Generation** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **ChurnZero** | N/A | N/A |
| **Gainsight Customer Success** | 8.8/10 | 42 |

#### Platform

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Health Score** | Not enough data | 9.6 (36 reviews) | 
| **Customer Profiles** | Not enough data | 10.0 (17 reviews) | 
| **Notifications** | Not enough data | 9.5 (20 reviews) | 
| **NPS of Customers** | Not enough data | Not enough data | 

#### Predictions

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (16 reviews) | 
| **Predictive Analytics** | Not enough data | 8.6 (24 reviews) | 
| **Revenue Impact** | Not enough data | 8.6 (16 reviews) | 
| **Artificial Intelligence** | Not enough data | 9.1 (25 reviews) | 
| **Sentiment** | Not enough data | 8.9 (17 reviews) | 
| **Retention** | Not enough data | 9.5 (26 reviews) | 
| **Behavior Analytics** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (9 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Loyalty Program** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Campaign Personalization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Email Campaign Management** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Renewal Management** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Behavioral Targeting** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **User Onboarding** | Not enough data | Not enough data | 
| **Lifecycle Management** | Not enough data | Not enough data | 
| **Customer Surveys** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Cancellation Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Review Monitoring** | Not enough data | Not enough data | 
| **Customer Data Management** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Churn Management** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Referral Management** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to ChurnZero (4):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping)

**Unique to Gainsight Customer Success (1):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)


---
## Reviewer Demographics

### By Company Size

| Segment | ChurnZero | Gainsight Customer Success | 
|---|---|---|
| **Small-Business** | 28.2% | 9.2% | 
| **Mid-Market** | 62.9% | 57.6% | 
| **Enterprise** | 8.8% | 33.2% | 

### By Industry

#### ChurnZero

- **Computer Software:** 36.9%
- **Information Technology and Services:** 16.2%
- **Marketing and Advertising:** 4.9%
- **Computer & Network Security:** 3.6%
- **Education Management:** 2.3%
- **Financial Services:** 2.2%
- **Human Resources:** 2.1%
- **Hospital & Health Care:** 1.9%
- **E-Learning:** 1.9%
- **Internet:** 1.8%
- **Other:** 26.1%

#### Gainsight Customer Success

- **Computer Software:** 38.7%
- **Information Technology and Services:** 19.8%
- **Marketing and Advertising:** 4.2%
- **Computer & Network Security:** 3.7%
- **Telecommunications:** 3.5%
- **Internet:** 3.1%
- **Hospital & Health Care:** 2.6%
- **Financial Services:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.3%
- **Other:** 18.7%

---
## Alternatives

### Alternatives to ChurnZero

- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (529 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (959 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (709 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [CustomerSuccessBox](https://www.g2.com/products/customersuccessbox/reviews) — 4.5/5 stars (134 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3014 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1812 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (462 reviews)

### Alternatives to Gainsight Customer Success

- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (529 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (959 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (709 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (3014 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (752 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)

---
## Top Discussions

### ChurnZero

- Title: [Does ChurnZero have a Customer Success blog?](https://www.g2.com/discussions/blog) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/"
- Title: [What is ChurnZero used for?](https://www.g2.com/discussions/what-is-churnzero-used-for) — 1 comment
  > **Top comment:** "ChurnZero gives our Client Success Team a tool designed for them that gives them insight into which clients are thriving, which ones need a little extra help..."
- Title: [Best advice for not getting overwhelmed?](https://www.g2.com/discussions/36867-best-advice-for-not-getting-overwhelmed) — 1 comment, 1 upvote
  > **Top comment:** "This is going to sound like useless advice but really focus on one goal at a time because I often get derailed because I know other things need fixing and..."
- Title: [Does ChurnZero support  B2C subscription companies?](https://www.g2.com/discussions/32666-does-churnzero-support-b2c-subscription-companies) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Thanks for question!  While customer success platforms are generally optimized for “accounts” and “contacts”, it is certainly possible to manage accounts..."
- Title: [Can I schedule a demo of ChurnZero?](https://www.g2.com/discussions/demo-request) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "Yes! Fill out your contact information here and a member of our team will be in touch shortly to schedule a personalized demo of the ChurnZero platform -..."

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success)