Link copied to clipboard # ChurnZero vs Gainsight Customer Success Comparison - What are their main differences? Share [ Export ](/compare/churnzero/gainsight-customer-success/export.csv) ChurnZeroGainsight Customer Success[+ Add Product](#) Pricing **ChurnZero** No pricing available **Gainsight Customer Success** No pricing available **Pricing Insights** from reviews Time to Implement **ChurnZero** 3 monthsFaster Based on 11 responses **Gainsight Customer Success** 5 months Based on 14 responses Return on Investment **ChurnZero** 11 months7 months sooner Based on 9 responses **Gainsight Customer Success** 18 months Based on 11 responses Perceived Cost **ChurnZero** $$$$$ **Gainsight Customer Success** $$$$$ Average Discount **ChurnZero** 11% **Gainsight Customer Success** 16%5% more ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **ChurnZero** [ Ease of Use (165) ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1221165&qs=pros-and-cons#reviews)[ Helpful (110) ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1220132&qs=pros-and-cons#reviews)[ Learning Curve (58) ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1223817&qs=pros-and-cons#reviews)[ Complexity (44) ](https://www.g2.com/products/churnzero/reviews?filters%5Bsentiment_snippet%5D=1222938&qs=pros-and-cons#reviews) **Gainsight Customer Success** [ Ease of Use (96) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208462&qs=pros-and-cons#reviews)[ Centralized Information (53) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208942&qs=pros-and-cons#reviews)[ Not Intuitive (24) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208316&qs=pros-and-cons#reviews)[ Missing Features (22) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208725&qs=pros-and-cons#reviews) Integrations **ChurnZero** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5fef15936627dac55873302a7b11add3/absorb-software-absorb-lms.png "Product Avatar Image") Absorb LMS ](https://www.g2.com/products/absorb-software-absorb-lms/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely ](https://www.g2.com/products/asknicely/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a7a56e684dc598f6db412d26903dc66a/chargebee.png "Product Avatar Image") Chargebee ](https://www.g2.com/products/chargebee/reviews)[ View all ](https://www.g2.com/products/churnzero/integrations) **Gainsight Customer Success** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_898bef15d79b65ce781f705f68ac1ed6/microsoft-hands-on-labs.jpg "Product Avatar Image") Azure DevOps Labs ](https://www.g2.com/products/azure-devops-labs/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a70c0e0f26ded6f6c6813e514d2fa20/claude.png "Product Avatar Image") Claude ](https://www.g2.com/products/claude/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a6c205d533dba77b318af96d91beb2ac/databricks.jpeg "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ View all ](https://www.g2.com/products/gainsight-customer-success/integrations) Screenshots **ChurnZero** ![ChurnZero screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1443406/ChurnZero-AI-agents.jpg) **Gainsight Customer Success** ![Gainsight Customer Success screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/49188/Full-UI---JO-_2_.jpg) **Ratings** from reviews Meets Requirements **ChurnZero** 9.1 9.11,308 **Gainsight Customer Success** 8.6 8.61,388 Ease of Use **ChurnZero** 8.5 8.51,316 **Gainsight Customer Success** 8.0 8.01,479 Ease of Setup **ChurnZero** 8.0 8.0625 **Gainsight Customer Success** 6.7 6.7746 Ease of Admin **ChurnZero** 8.5 8.5539 **Gainsight Customer Success** 6.9 6.9657 Quality of Support **ChurnZero** 9.5 9.51,214 **Gainsight Customer Success** 8.6 8.61,243 Has the product been a good partner in doing business? **ChurnZero** 9.6 9.6546 **Gainsight Customer Success** 8.9 8.9668 Product Direction (% positive) **ChurnZero** 9.4 9.41,237 **Gainsight Customer Success** 9.2 9.21,384 **Features** ratings from reviews Experience Management 7.8 260 7.7 214 Customer Success 8.6 1,121 8.0 1,277 Customer Revenue Optimization 8.1 105 7.7 191 Client Onboarding 8.6 348 Not enough data Customer Journey Analytics 8.5 213 Not enough data Customer Journey Mapping 8.2 172 Not enough data Proactive Customer Retention Not enough data 8.8 42 Digital Adoption Platform 9.0 153 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 28.3% Mid-Market(51-1000 emp.) 62.7% Enterprise(\> 1000 emp.) 8.9% Small-Business(50 or fewer emp.) 28.3% Mid-Market(51-1000 emp.) 62.7% Enterprise(\> 1000 emp.) 8.9% Small-Business(50 or fewer emp.) 9.3% Mid-Market(51-1000 emp.) 57.4% Enterprise(\> 1000 emp.) 33.3% Small-Business(50 or fewer emp.) 9.3% Mid-Market(51-1000 emp.) 57.4% Enterprise(\> 1000 emp.) 33.3% **Reviewers' Industry** [![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero")](https://www.g2.com/products/churnzero/reviews) ChurnZero Computer Software 36.9% Information Technology and Services 16.1% Marketing and Advertising 4.9% Computer & Network Security 3.6% Education Management 2.3% Other 36.2% [![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success")](https://www.g2.com/products/gainsight-customer-success/reviews) Gainsight Customer Success Computer Software 38.6% Information Technology and Services 20.0% Marketing and Advertising 4.3% Computer & Network Security 3.6% Telecommunications 3.5% Other 29.9% Alternatives **ChurnZero Alternatives** ![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango") [ Totango ](/products/totango/reviews) ![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify") [ Custify ](/products/custify/reviews) ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat") [ Planhat ](/products/planhat/reviews) ![Catalyst](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango-catalyst.svg "Catalyst") [ Catalyst ](/products/totango-catalyst/reviews) **Gainsight Customer Success Alternatives** ![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango") [ Totango ](/products/totango/reviews) ![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify") [ Custify ](/products/custify/reviews) ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat") [ Planhat ](/products/planhat/reviews) ![Vitally](https://images.g2crowd.com/uploads/product/hd_favicon/9b3ccd09c88d60f9c79e700590710020/vitally.svg "Vitally") [ Vitally ](/products/vitally/reviews) ## ChurnZero vs Gainsight Customer Success FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Gainsight Customer Success vs ChurnZero? ChurnZero stands out for higher reviewer satisfaction on ease of use, setup, and support, while Gainsight Customer Success is noted for its robust customization and visibility features. | [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | | --- | --- | | 4.5/5 (1,756 reviews) | 4.7/5 (1,609 reviews) | | Mid-Market | Mid-Market | | 6.7 | 8.0 | | 8.6 | 9.5 | | Visibility (51 all-time mentions) | Ease of Use (139 all-time mentions) | ### How do the pricing models of Gainsight Customer Success and ChurnZero compare? ChurnZero is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Gainsight Customer Success. - **Gainsight Customer Success:** Reviewers describe the platform as robust and feature-rich, but some note that the complexity and administrative overhead can impact perceived value. - **ChurnZero:** Many reviewers highlight ChurnZero as reasonably priced and a strong value, especially given its ease of use and breadth of features. - **Switching reasons:** Recent reviews cite ChurnZero's lower complexity and higher support satisfaction as key reasons for switching from other platforms. ### What are the best alternatives to Gainsight Customer Success and ChurnZero? The top 3 alternatives to Gainsight Customer Success and ChurnZero are Totango, Custify, and Planhat. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | 4.5/5 (1,756 reviews) | Mid-Market | — | Visibility (51 all-time mentions) | | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5 (1,609 reviews) | Mid-Market | Reasonably priced, strong value | Ease of Use (139 all-time mentions) | | [Totango](https://www.g2.com/products/totango/reviews) | 4.3/5 (1,150 reviews) | Mid-Market | — | Automation and segmentation | | [Custify](https://www.g2.com/products/custify/reviews) | 4.7/5 (527 reviews) | Small-Business | — | Ease of use and onboarding | ### Which Customer Success features should I prioritize when comparing Gainsight Customer Success and ChurnZero? Buyers should prioritize ease of use, ease of setup, integrations, customization, and visibility when comparing Gainsight Customer Success and ChurnZero. - **Ease of Use:** Gainsight Customer Success scores 8.0; ChurnZero scores 8.5. - **Ease of Setup:** Gainsight Customer Success scores 6.7; ChurnZero scores 8.0. - **Integrations:** Gainsight Customer Success is cited for integrations with Gong (20 all-time mentions), Snowflake (8), and Databricks (3); ChurnZero is cited for Jira (9 all-time mentions). - **Customization:** Gainsight Customer Success (29 all-time mentions); ChurnZero (58 all-time mentions). - **Visibility:** Both products have 51 all-time mentions for visibility. ### What are the pros and cons of Gainsight Customer Success vs ChurnZero? ChurnZero's headline strength is ease of use, while Gainsight Customer Success is most recognized for visibility and customization. - **Gainsight Customer Success strengths:** Visibility (51 all-time mentions), customization (29), engagement improvement (27), reporting (24), team collaboration (24). - **Gainsight Customer Success trade-offs:** Steep learning curve (20 all-time mentions), complexity in administration (11), required training (5), implementation challenges (3). - **ChurnZero strengths:** Ease of use (139 all-time mentions), helpfulness (95), automation (86), integrations (69), segmentation (49), reporting (48), health scoring (39). - **ChurnZero trade-offs:** Learning curve (54 all-time mentions), complexity (41), not always intuitive (39). ### Is Gainsight Customer Success or ChurnZero better for small businesses? Custify is the top-rated alternative for small businesses, but between Gainsight Customer Success and ChurnZero, ChurnZero is better suited for small-business needs. - **Gainsight Customer Success:** Largest reviewer segment is Mid-Market; reviewers note robust features but cite a steep learning curve and complexity, which can be challenging for smaller teams. - **ChurnZero:** Largest reviewer segment is Mid-Market; reviewers consistently highlight ease of use, intuitive UI, and fast setup, making it more accessible for small-business teams. ### Which Customer Success platform has better integrations? ChurnZero is favored for integrations, with reviewers citing a broader range of supported tools and higher satisfaction. - **Gainsight Customer Success:** Integrates with Gong (20 all-time mentions), Snowflake (8), and Databricks (3); reviewers highlight the value of these integrations for centralizing customer data. - **ChurnZero:** Integrates with Jira (9 all-time mentions) and is frequently praised for its ability to connect with Salesforce, Outlook, and Gong; reviewers note the ease and breadth of integrations as a key strength. ### How do Gainsight Customer Success and ChurnZero compare on customer support? ChurnZero leads on Quality of Support by a material margin, with a 0.9-point advantage over Gainsight Customer Success (9.5 vs 8.6). - **Gainsight Customer Success:** Reviewers describe support as responsive and knowledgeable, but some note challenges with onboarding and complex configurations. - **ChurnZero:** Reviewers consistently praise the support team for being highly responsive, helpful, and invested in customer success, with many citing fast resolution and proactive guidance. ### Which is easier to implement, Gainsight Customer Success or ChurnZero? ChurnZero is easier to implement, with a 1.3-point advantage in Ease of Setup (8.0 vs 6.7), and also scores higher on Ease of Admin (8.5 vs 6.9). - **Gainsight Customer Success:** Reviewers frequently mention a steep learning curve, complex setup, and the need for dedicated admin resources, especially for advanced configurations. - **ChurnZero:** Reviewers highlight straightforward onboarding, fast setup, and an intuitive admin experience, with many noting that even advanced features are accessible without extensive training. ### Which product has better Visibility? Both Gainsight Customer Success and ChurnZero are rated equally for Visibility, each with 51 all-time reviewer mentions. - **Gainsight Customer Success:** Visibility is cited in 51 all-time reviews, with reviewers highlighting strong reporting and centralized customer health dashboards. - **ChurnZero:** Visibility is cited in 51 all-time reviews, with reviewers emphasizing clear customer health tracking, segmentation, and real-time insights across accounts.