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Compare ChurnZero and Gainsight Customer Success 
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At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Mid-Market (57.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,527)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroGainsight Customer Success
Star Rating
(1,626)4.5 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that ChurnZero excels in Quality of Support, scoring 9.5 compared to Gainsight's 8.5. Users report that ChurnZero's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Users mention that ChurnZero offers superior Ease of Use with a score of 8.5, while Gainsight scores 8.0. Reviewers appreciate ChurnZero's intuitive interface, which simplifies navigation and enhances user experience.
- G2 users highlight that ChurnZero outperforms Gainsight in Customer Monitoring, scoring 9.1 versus 8.5. Users report that ChurnZero's monitoring tools provide real-time insights, allowing for proactive engagement with customers.
- Users on G2 indicate that ChurnZero has a better score in Customer Health Scores at 8.9 compared to Gainsight's 8.6. Reviewers mention that ChurnZero's health scoring system is more comprehensive, helping teams identify at-risk customers effectively.
- Reviewers mention that Gainsight has a strong offering in Reporting & Dashboards with a score of 8.2, but ChurnZero edges ahead with 8.6. Users appreciate ChurnZero's customizable dashboards that allow for tailored reporting based on specific business needs.
- Users report that ChurnZero's Scalability is rated higher at 9.0 compared to Gainsight's 8.5. Reviewers say that ChurnZero is better suited for growing businesses, as it can easily adapt to increasing user demands and data volume.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableGainsight Customer Success
No pricing availableFree Trial
ChurnZero
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
9.0
1,252
8.6
1,327
Ease of Use
8.5
1,260
8.0
1,359
Ease of Setup
7.9
579
6.6
700
Ease of Admin
8.5
516
6.9
624
Quality of Support
9.5
1,168
8.5
1,130
Has the product been a good partner in doing business?
9.6
521
8.9
634
Product Direction (% positive)
9.4
1,188
9.2
1,329
Features by Category
Customer Information
8.9
1003
|
Verified
8.6
1090
|
Verified
9.1
985
|
Verified
8.5
1044
|
Verified
8.9
980
|
Verified
8.4
1035
|
Verified
8.7
939
|
Verified
8.2
1047
|
Verified
9.1
1001
|
Verified
8.1
912
|
Verified
8.7
922
|
Verified
7.9
894
|
Verified
8.5
825
|
Verified
8.0
939
|
Verified
Predictions
8.6
966
|
Verified
8.0
925
|
Verified
7.8
742
|
Verified
7.4
814
|
Verified
8.6
830
|
Verified
8.1
886
|
Verified
7.5
637
|
Verified
6.8
639
|
Verified
Platform
8.6
989
|
Verified
8.2
1088
|
Verified
8.5
891
|
Verified
7.9
954
|
Verified
8.5
868
|
Verified
7.8
959
|
Verified
8.7
901
|
Verified
8.1
963
|
Verified
8.9
966
|
Verified
8.1
1007
|
Verified
8.6
934
|
Verified
8.1
1000
|
Verified
9.0
899
|
Verified
8.5
1004
|
Verified
9.1
837
|
Verified
8.6
914
|
Verified
9.2
959
|
Verified
8.4
1030
|
Verified
9.1
916
|
Verified
8.4
1002
|
Verified
Generative AI
7.7
308
7.0
290
7.8
307
7.1
291
Agentic AI - Customer Success
7.5
63
7.6
14
7.5
62
7.6
13
7.5
63
8.7
13
7.2
62
8.2
13
7.3
62
8.1
13
User Analysis
8.8
124
Not enough data
8.9
132
Not enough data
User Support
9.2
137
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
84
7.7
102
8.4
83
Feature Not Available
8.8
99
8.1
139
Intelligence
8.3
93
7.8
123
7.4
86
6.9
109
8.1
84
7.6
102
Mapping
8.0
82
7.6
111
8.3
87
8.1
123
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
8.8
173
8.7
193
8.6
150
8.4
155
7.9
123
7.5
128
6.8
111
Customization
8.4
156
8.1
144
7.5
116
7.7
104
8.1
115
7.6
102
8.0
122
7.6
97
Generative AI
8.1
93
7.0
47
8.1
92
7.2
49
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
303
Not enough data
8.6
291
Not enough data
8.6
271
Not enough data
Project Tracking
8.8
278
Not enough data
8.6
265
Not enough data
8.5
261
Not enough data
8.8
307
Not enough data
8.7
268
Not enough data
Customer Engagement
8.4
260
Not enough data
8.8
282
Not enough data
8.2
241
Not enough data
8.8
278
Not enough data
8.6
268
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Gainsight Customer Success are categorized as Experience Management, Customer Revenue Optimization, and Customer Success
Unique Categories
ChurnZero is categorized as Client Onboarding, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
Gainsight Customer Success has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.9%
Computer Software
39.0%
Information Technology and Services
20.1%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
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