1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Tidio Discussions](https://www.g2.com/products/tidio/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png "Product Avatar Image") ![Reward for good Tidio reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35163/medal.svg "Reward for good Tidio reviews") ](/products/tidio/reviews) [ Tidio ](/products/tidio/reviews) (1,908)4.6/5 Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. πŸ’¬ Live Chat β€’ Real-Time Support – Engage with visitors instantly through a lightweight chat widget. β€’ Live Typing Preview – See what users are typing before they hit send. β€’ Canned Responses – Use pre-written replies for quick, consistent answers. β€’ AI Reply Assistant – Enhance responses with GPT-4 suggestions. β€’ User Management – Ban users by IP, view live visitor lists. β€’ Chat Transcripts – Save or email conversation history. β€’ Attachments – Support for sending files (images, docs, videos). βš™οΈ Flows (Chatbot Automation) β€’ Visual Automation Builder – No-code drag & drop builder for custom flows. β€’ Pre-designed Templates – 40+ templates designed for eCommerce. β€’ Data Collection – Auto-capture contact info and feedback. β€’ Abandoned Cart Recovery – Send timed offers/discounts. β€’ Third-Party Integrations – Sync data with external tools and platforms. πŸ€– Lyro (AI Agent) β€’ Conversational AI – Automatically resolve up to 70% of questions. β€’ Product Recommendations – Suggest items based on Shopify product data. β€’ Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. β€’ Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. β€’ Analytics – Review AI performance and conversation stats. πŸ›’ Order Management (for Shopify) β€’ Cart Preview – See what's in the customer's cart in real time. β€’ Order History Access – View past orders for personalized help. β€’ Direct Product Recommendations – Suggest products inside the chat. β€’ Order Management – Cancel, update, or refund orders via chat. β€’ Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System β€’ Unified Ticket Creation – Convert emails/chats into support tickets. β€’ Tagging and Prioritization – Organize and prioritize tasks. β€’ Operator Tracking – Know who’s assigned to what. β€’ Advanced Filtering – Quickly sort through tickets. β€’ Spam Management – Auto-detect and filter irrelevant messages. πŸ“‘ Communication Channels Manage all in one dashboard: β€’ Live Chat – Real-time website conversations. β€’ Email – Integrate multiple inboxes. β€’ Instagram – Reply to DMs and reactions. β€’ Messenger – Chat with Facebook users. 🎨 Customization β€’ Branding – Match chat widget to your site's look & feel. β€’ Visibility Settings – Customize widget display by time/device. β€’ Offline Messaging – Capture leads when you're offline. πŸ“Š Analytics β€’ Performance Monitoring – Track response times, satisfaction, missed chats. β€’ Team Insights – Evaluate individual/team productivity. β€’ Flow Analysis – Optimize automations based on performance data. πŸ”’ Privacy & Compliance β€’ SOC 2 Type 2 β€’ GDPR β€’ CCPA β€’ EU-US DPF β€’ CPRA β€’ AI Pact Show More * * * ### 59 Discussions ### 96 Participants ### 77.0 Nps Score Already have Tidio? ### All Tidio Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question β€’ over 2 years ago More Options - [ # What is Tidio used for? ](/discussions/what-is-tidio-used-for) What is Tidio used for? [ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ E-Commerce Tools ](https://www.g2.com/tags/e-commerce-tools)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) Show More * * * \<0\>0\>Upvotes * * * 4 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question β€’ almost 2 years ago More Options - [ # How can I set up and optimize chatbots in Tidio for my e-commerce site? ](/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) How can I set up and optimize chatbots in Tidio for my e-commerce site? [ AI Chatbots Software ](https://www.g2.com/tags/ai-chatbots-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ E-Commerce Tools ](https://www.g2.com/tags/e-commerce-tools)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question β€’ over 3 years ago More Options - [ # How do I uninstall Tidio? ](/discussions/how-do-i-uninstall-tidio) How do I uninstall Tidio? [ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ E-Commerce Tools ](https://www.g2.com/tags/e-commerce-tools)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) 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[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ E-Commerce Tools ](https://www.g2.com/tags/e-commerce-tools)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) Show More * * * \<0\>0\>Upvotes * * * 7 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question β€’ almost 4 years ago More Options - [ # How do you use Tidio? ](/discussions/how-do-you-use-tidio) How do you use Tidio? [ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question β€’ about 4 years ago More Options - [ # What is Tidio? ](/discussions/what-is-tidio) What is Tidio? [ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * \<0\>0\>Upvotes * * * 4 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Henrik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henrik V.") HV Loading... [Henrik V.](https://www.g2.com/users/9040e140-c6ec-4208-8442-fd53992c6392 "Henrik V.") β€’ over 4 years ago Software Engineer at EPAM Systems Software Engineer at EPAM Systems More Options - [ # Can I somehow customize the sound of incoming messages? ](/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Bart T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bart T.") BT Loading... [Bart T.](https://www.g2.com/users/bart_turczynski "Bart T.") β€’ 3 months ago marketer marketer More Options - [ # What languages does Tidio support? ](/discussions/what-languages-does-tidio-support) Tidio’s widget supports multiple pre-translated languages, including English, French, German, Italian, Portuguese, Russian, and Spanish. The admin panel is available in English, French, Spanish, Italian, and Portuguese. Lyro AI Agent can understand and respond in more than 45 languages. Lyro AI... [Read more](/discussions/what-languages-does-tidio-support) [ AI Customer Support Agents Software ](https://www.g2.com/tags/ai-customer-support-agents-software)[ AI Chatbots Software ](https://www.g2.com/tags/ai-chatbots-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) [ AI Agents For Business Operations ](https://www.g2.com/tags/ai-agents-for-business-operations)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Bart T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bart T.") BT Loading... [Bart T.](https://www.g2.com/users/bart_turczynski "Bart T.") β€’ 3 months ago marketer marketer More Options - [ # What do reviews say about Tidio? ](/discussions/what-do-reviews-say-about-tidio) Tidio is highly rated across major software review platforms, including Shopify, WordPress, G2, Capterra, GetApp, SoftwareAdvice, and others. As of May 2026, most ratings are between 4.6 and 4.8 out of 5, depending on the platform. [ AI Customer Support Agents Software ](https://www.g2.com/tags/ai-customer-support-agents-software)[ AI Chatbots Software ](https://www.g2.com/tags/ai-chatbots-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) [ AI Agents For Business Operations ](https://www.g2.com/tags/ai-agents-for-business-operations)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Bart T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bart T.") BT Loading... [Bart T.](https://www.g2.com/users/bart_turczynski "Bart T.") β€’ 3 months ago marketer marketer More Options - [ # Is Tidio legit? ](/discussions/is-tidio-legit) Yes. Tidio is a legitimate customer support software company founded in 2013. It operates as Tidio LLC in the United States and Tidio Poland sp. z o.o. in Poland. The company serves over 300,000 businesses and is used by brands including The Body Shop, Under Armour, and Jaguar. Tidio: 1.... [Read more](/discussions/is-tidio-legit) [ AI Customer Support Agents Software ](https://www.g2.com/tags/ai-customer-support-agents-software)[ AI Chatbots Software ](https://www.g2.com/tags/ai-chatbots-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) [ AI Agents For Business Operations ](https://www.g2.com/tags/ai-agents-for-business-operations)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.&title=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Tidio+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Tidio+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%0aAsk+Tidio+questions+and+get+answers+from+expert+users+in+our+Tidio+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - ‹ Prevβ€Ή Prev - 1 - [2](/products/tidio/discuss?page=2) - [3](/products/tidio/discuss?page=3) - [4](/products/tidio/discuss?page=4) - [5](/products/tidio/discuss?page=5) - [6](/products/tidio/discuss?page=6) - [Next ›Next β€Ί](/products/tidio/discuss?page=2) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/tidio/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Product Avatar Image") ### Have you used Tidio before? Answer a few questions to help the Tidio community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftidio%2Fdiscuss%3Fsmall_ask%3Dtidio) No ## Top Contributors in Tidio 1 ![Bart T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bart T.") BT Loading... ### [Bart T.](https://www.g2.com/users/bart_turczynski "Bart T.") marketer 7 pts 2 ![Rufaro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rufaro M.") RM Loading... ### [Rufaro M.](https://www.g2.com/users/6d8fa3a9-d594-4dd3-957c-7cfa77e2e65b "Rufaro M.") Visual Communicator 4 pts 3 ![Olek P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olek P.") OP Loading... ### [Olek P.](https://www.g2.com/users/baecea2c-3a95-45d3-848d-bd9815b0ce8c "Olek P.") Head of Customer Service 3 pts 4 ![Tyrone H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyrone H.") TH Loading... ### [Tyrone H.](https://www.g2.com/users/tyronehavnar "Tyrone H.") Founder 3 pts 5 GM Loading... ### [Gavin M.](https://www.g2.com/users/9c006a88-e5d6-42c0-b74c-a65b0a06fb44 "Gavin M.") CEO 3 pts