--- title: Tidio Reviews meta_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1960 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1960 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews **Vendor:** Tidio **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,960 ## About Tidio Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact ## Tidio Pros & Cons **What users like:** - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. (225 reviews) - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. (184 reviews) - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. (155 reviews) - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. (154 reviews) - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. (139 reviews) - Users love Tidio's **efficient AI-enabled chat features** , appreciating its user-friendly setup and fantastic support. (132 reviews) - Automation (124 reviews) - Intuitive (120 reviews) - Useful (117 reviews) - Users appreciate the **excellent customer support** of Tidio, enhancing their experience with seamless communication convenience. (107 reviews) **What users dislike:** - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. (76 reviews) - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. (59 reviews) - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. (57 reviews) - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. (56 reviews) - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. (55 reviews) - Users face **usage limitations** with Tidio's free version, often maxing out chat requests too soon. (47 reviews) - Chat Functionality (46 reviews) - Users find the **AI limitations** of Tidio restrictive, particularly in pricing and customization for their specific needs. (44 reviews) - Cost Limitations (44 reviews) - Chat Functionality Issues (43 reviews) ## Tidio Reviews ### 1. It's the best hands down you won't need anything else once you using Tidio because its all in one **Rating:** 5.0/5.0 stars **Reviewed by:** Denzel B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Tidio?** Basically everything new is great. because i try new features out all the time. **What do you dislike about Tidio?** prices it should have all in one package instead of choosing each 1 individually. **Recommendations to others considering Tidio:** Make The Investment **What problems is Tidio solving and how is that benefiting you?** helps me connect to all my customers across social media **Official Response from Arek Zieliński:** > Thanks a lot for your review, Denzel! I'm afraid we do not offer any all-in-one package, as that would make it slightly less flexible for our users -- with the current model, everyone can select the options they need and modify them anytime as well. Hope that's not a deal-breaker for you :) ### 2. Efficient Customer Engagement with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin W. | Head of Marketing **Reviewed Date:** February 03, 2026 **What do you like best about Tidio?** I like Tidio's ability to answer questions in real time, which keeps customers engaged and onsite. I also appreciate that Tidio can pull data from multiple sources, which is really helpful. The initial setup was really easy too, which made getting started a breeze. **What do you dislike about Tidio?** I don't like how Tidio pulls data from the web. It could improve by sourcing data from third-party approved sources, like newspapers or publications. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for customer service. It solves customer product queries by answering questions in real-time, keeping customers engaged and onsite. **Official Response from Bart Turczynski:** > Kevin, thank you for the notes! I'm not sure what you mean when you say Tidio pulls data from the web -- it should be working with your pre-defined sources. Perhaps get in touch with support@tidio.net so they can check what's up? ### 3. Effortless Setup, Needs More Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Laura M. **Reviewed Date:** February 03, 2026 **What do you like best about Tidio?** I like how easy Tidio is to use. It was very easy to set up, and that's a big reason why I chose the tool. **What do you dislike about Tidio?** I would like to be able to make more adjustments to the chatbot, such as being able to set required fields. It would be very helpful to be able to set mandatory fields, preventing the chat from progressing if the information is not filled in. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for a chatbot on a website, and it helps me with receiving leads from digital advertising. **Official Response from Bart Turczynski:** > Thanks, Laura, for the notes! Flows let you do exactly what you need if you set them up appropriately have a look in our help center or contact customer support at support@tidio.net to get some help from the team. ### 4. Efficient Customer Interaction, Needs Better API **Rating:** 3.0/5.0 stars **Reviewed by:** Jonathan H. **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** I like that Tidio allows my customers to place an order and receive answers even when we're not at the office. That's the best part. **What do you dislike about Tidio?** I think the API capabilities could be much better. I wish it was more like a chatgpt. **What problems is Tidio solving and how is that benefiting you?** Tidio allows my customers to receive a response when we're not at the office. **Official Response from Support Tidio:** > Hi Jonathan, thank you for the feedback on our software! ### 5. Much better value and functionality then the software we were using **Rating:** 5.0/5.0 stars **Reviewed by:** Carson F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Tidio?** Tidio has been an absolute game-changer for our customer service! It's incredibly easy to set up and use, and the live chat and chatbot features work seamlessly together. We've seen a significant increase in customer engagement and satisfaction since implementing it. The interface is intuitive, and the ability to manage all communications in one place is fantastic. Highly recommend it for anyone looking to boost their customer support! **What do you dislike about Tidio?** A lot to look at for options, takes a little time to decide what to use. **What problems is Tidio solving and how is that benefiting you?** Lost Sales and Abandoned Carts: Tidio helps businesses proactively engage with website visitors. Its chatbots and automation flows can be triggered by visitor behavior (like Browse specific pages or spending a certain amount of time on the site) to offer personalized assistance, discounts, or recommendations, which can help convert visitors into customers and recover abandoned carts. **Official Response from Bart Turczynski:** > Thank you, Carson, for taking the time review Tidio! ### 6. Instant Customer Communication Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** I find Tidio very easy to set up and it works great for our website. I like being able to communicate with potential customers right away through live contact on the website. I also appreciate having the app. **What do you dislike about Tidio?** nothing **What problems is Tidio solving and how is that benefiting you?** I use Tidio to communicate with potential customers right away, which works great for my website. **Official Response from Support Tidio:** > Thank you so much for taking the time to leave us 5 - star feedback. ### 7. Excellent service for automated chat bot **Rating:** 4.0/5.0 stars **Reviewed by:** Plantshop S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Tidio?** We’ve been using Tidio as our customer chat portal, and its automated AI feature has noticeably reduced our agents’ time by handling frequently asked questions automatically. **What do you dislike about Tidio?** The pricing is on the higher side, and I think they need to improve their pricing. **What problems is Tidio solving and how is that benefiting you?** Tidio is helping us automate customer enquiries for regular questions by using its AI features. **Official Response from Support Tidio:** > Thank you for your kind words! ### 8. Streamlined Communications with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Allison B. **Reviewed Date:** February 10, 2026 **What do you like best about Tidio?** I really like how Tidio condenses all social media platform notifications into one spot, which is super convenient for managing inquiries. The suggested responses are another feature I appreciate because they make things so much easier. Also, the initial setup of Tidio was extremely easy, which was a nice bonus. **What do you dislike about Tidio?** I hate the sound of alerts; it's too loud and ear-piercing. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to condense social media notifications into one spot, making it easier to manage inquiries for substance abuse help. **Official Response from Support Tidio:** > Thank you Allison for the review! I will pass your feedback to the Team regarding the notification sounds, it helps us develop! ### 9. Efficient Chat Routing with Simple UX **Rating:** 3.5/5.0 stars **Reviewed by:** Alex D. **Reviewed Date:** February 04, 2026 **What do you like best about Tidio?** I like Tidio for its easy UX, which makes navigating the software straightforward. I also appreciate the routing maps that are very easy to build. This feature is especially helpful for us because we have multiple departments with many people, and it helps us route chats efficiently. **What do you dislike about Tidio?** There is no routing for WhatsApp, which means everyone gets the messages. **What problems is Tidio solving and how is that benefiting you?** Tidio lets our clients reach the right people efficiently, thanks to its easy UX and routing maps. It handles our multiple departments and crossover duties smoothly. **Official Response from Support Tidio:** > Thank you Alex for the feedback! ### 10. Intuitive and Reliable, But Needs Built-In Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** satwinder s. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tidio?** Our agents are very comfortable with the intuitive nature of Tidio. Many alternative systems are either overly complicated or way too basic. We've been using various chat platforms for the past decade and a half but have finally settled with Tidio and currently see no reason to change. **What do you dislike about Tidio?** It could do with internal analytics as I think its good to keep everything in one place - obviously it has integrations with 3rd party analytics apps - but I would say keep it in one place. **What problems is Tidio solving and how is that benefiting you?** Ease of use for both website vistors and our agents. **Official Response from Bart Turczynski:** > Thank you, Satwinder, for the review! Tidio does provide analytics, perhaps if you reach out to support@tidio.net, we'll be able to help hands on? ### 11. Easy Setup, Flexible Customization, and Fair Pricing That Scales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Tidio?** Tidu is very easy to set up, and it offers the level of customization I was looking for, with a fair pricing model that scales well as your needs grow. **What do you dislike about Tidio?** I think it’s a bit too complex to toggle some of the more advanced settings when you’re trying to set up the widget icon on your page. **What problems is Tidio solving and how is that benefiting you?** It helps us respond fast when the users have questions. **Official Response from Support Tidio:** > Thank you for the 5-star review! ### 12. Effortless Setup and Seamless API Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** February 04, 2026 **What do you like best about Tidio?** I really like how easy Tidio is to train new developers on and get them on board, so that we can start implementing it faster and quicker. It's more efficient for our clients. Also, Tidio's support has always been helpful to us. **What do you dislike about Tidio?** I don't have any dislikes right now keep up the great work! **What problems is Tidio solving and how is that benefiting you?** Tidio makes it seamless for my users to receive notifications about deals, updates, and other important information, and we integrate it into apps we build for clients. **Official Response from Bart Turczynski:** > Happy to read about your experience! ### 13. Affordable Live Chat with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Devanand M. **Reviewed Date:** February 03, 2026 **What do you like best about Tidio?** I appreciate Tidio for its affordable cost, which makes it a budget-friendly option for live chat on our website. The 24/7 availability feature has been particularly helpful, ensuring that we can maintain constant customer communication. I also value the knowledge base, which lets us provide updates easily, and the initial setup was very easy. **What do you dislike about Tidio?** The chat widget is a bit glitchy and not built well. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for live chat on our website, ensuring 24/7 availability at an affordable cost. **Official Response from Support Tidio:** > Thank you for the review! If you encounter any issues with Tidio widget, please reach out to our Support, we will be happy to assist. ### 14. Quick and User-Friendly, Needs Faster Email Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Deanna R. **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** I really like Tidio's quick access and its ease of use. It's also very easy to set up, which I appreciate. **What do you dislike about Tidio?** It takes a longer time to get an email update. **What problems is Tidio solving and how is that benefiting you?** Tidio helps me communicate with customers right away. I like its quick access and ease of use. **Official Response from Support Tidio:** > We appreciate your 5-star review, Deanna! ### 15. AI Lyro introduction is good, but many good features moved to much expensive package **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Tidio?** 1 - Setting up is so easy, 2 - Using it is also very convenient, 3 - AI Implementation is not very complicated **What do you dislike about Tidio?** Geolocation identification of incoming client, which is a very useful feature has now moved to Growth plan which almost 10x time any other plan at $799/month, making it uneconomical **What problems is Tidio solving and how is that benefiting you?** Cultivating leads from our website visitors and giving them quick and efficient customer service experience. **Official Response from Krzysztof Czaplinski:** > Hi there! Thank you for your feedback, and sorry to hear that you are disappointed. Some features have grown into powerful tools, therefore they were moved to plans that reflect their main focus. As for bringing in new features. We are constantly adding new ones. Team Departments, Ticketing, Chatbot Strategies, Chatbot Performance Analytics, One Inbox are just a few that were released these past couple months. If you have any questions or doubts, please reach out to us at support@tidio.net and we will be more than happy to answer :) ### 16. Easy to use and wallet friendly chat **Rating:** 5.0/5.0 stars **Reviewed by:** Michal S. | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Tidio?** It still work very good, easy to integrate and connect. **What do you dislike about Tidio?** Not at the moment, no issues or complaints. **What problems is Tidio solving and how is that benefiting you?** Quicker and more efficient communication with customers. Managing my customer support queries on the go thanks to the mobile app. **Official Response from Olek Potrykus:** > Hi Michal, we appreciate your kind words! ### 17. All-in-One Chat Solution, But Advanced Features Locked Behind Higher Tiers **Rating:** 3.5/5.0 stars **Reviewed by:** Nick L. | Marketing and Promotions Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tidio?** I really like how Tidio combines live chat, chatbots, and automation in one easy-to-use platform. It helps streamline customer communication and saves time while still keeping interactions personal. **What do you dislike about Tidio?** My only real dislike is that some advanced automation or reporting tools are available only on higher-tier plans. It would be great if more of those insights were accessible for smaller teams too. **What problems is Tidio solving and how is that benefiting you?** It brings website chat, email, social messaging (Messenger/WhatsApp) and more into one inbox/work-space. That avoids the scramble of switching platforms, losing message threads, or dropping the ball. **Official Response from Bart Turczynski:** > Thank you, Nick! ### 18. Easy to Use, Always Improving, and Fast Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** Its easy to use, it constantly evolves and the customer support is fast **What do you dislike about Tidio?** Forcing lyro ai to solve cudtomer problems **What problems is Tidio solving and how is that benefiting you?** Customer support, basic product recommendations, order statuses, FAQ ### 19. Tidio changed our way of working with leads **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian G. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Tidio?** 1. Lead Generation features 2. Departments Management 3. Statistics on agent activity 4. Easy to integrate with the site When offline store is out of people all of our sales staff is on Tidio for generating leads, as we are an Tiles Store our leads convert in 2-3 days and they gather contacts and leads from tidio that convert in 24hr or less. **What do you dislike about Tidio?** - Flows could use some improvements as for example we can not do double triggers - Implementing AI chat features on lower plans could be nice))) **What problems is Tidio solving and how is that benefiting you?** Tidio is solving the problem of lead generation for us as mentioned before, as a primary offline business having a site with Tidio helps us to generate qulified leads live at any time of the day. **Official Response from Olek Potrykus:** > Hello Adrian, we appreciate your feedback! ### 20. Effective Online Chat, But Cluttered Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Tony S. **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** I appreciate Tidio because it enables me to address customer support issues immediately. The online chat feature is particularly useful in achieving this, allowing me to engage with customers directly and efficiently. This capability to chat online with customers is a significant aspect that would make me choose Tidio again. I find that this feature is essential for effective customer service, which Tidio has greatly facilitated for me over the past three months. Additionally, I am highly satisfied with the product, as demonstrated by my likelihood of recommending it with a perfect score of 10 out of 10. **What do you dislike about Tidio?** I find the interface very clustered and setting it up was difficult. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to resolve customer support issues instantly, with the online chat feature being particularly beneficial. **Official Response from Bart Turczynski:** > Thanks, Tony! ### 21. Effortless Setup and Seamless Integration with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Rahiq F. | Customer support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Tidio?** Tidio is straightforward to use, simple to set up, and integrates seamlessly with any website. Most of its features are very useful, and their support team is both quick and dependable. **What do you dislike about Tidio?** The dashboard occasionally feels a bit sluggish, especially when there are a large number of chats. **What problems is Tidio solving and how is that benefiting you?** Tidio allows me to respond to visitor questions instantly on our travel website, which has improved engagement and helped us capture more leads, even when I am not available. **Official Response from Support Tidio:** > Hi Rajif, thank you for taking your time and leaving the review. In case you experience any issues with the panel, reach out to us at support@tidio.net, we will do our best to help. ### 22. Great platform for customer engagement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Tidio?** I like that Tidio can make sure I don't miss out on any potential leads and also reduce the common requests that I have to respond to. **What do you dislike about Tidio?** The pricing has become a bit expensive for my use case. **Recommendations to others considering Tidio:** Definitely worth trying if you want to increase your customer engagement and add more automation to your sales process. **What problems is Tidio solving and how is that benefiting you?** I can automate more of our customer service **Official Response from Krzysztof Czaplinski:** > Hi there! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind it for future improvements. ### 23. Effortless Setup, Boosts Conversions **Rating:** 4.5/5.0 stars **Reviewed by:** Gershon F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** I appreciate Tidio because it facilitates real-time communication with my customers, which is crucial for driving more conversions. Setting it up was a breeze, and I received excellent support from the Tidio team throughout the process. The chat function and FAQ are particularly useful features that I rely on frequently. Additionally, the integrations with Facebook, Instagram, and WooCommerce have streamlined my operations by linking all channels to a central point, significantly enhancing productivity and efficiency. The ease of use is exceptional, which would be a major factor if I had to choose to purchase the software again. Overall, the solution just works seamlessly for my needs. **What do you dislike about Tidio?** Nothing **What problems is Tidio solving and how is that benefiting you?** Tidio enables real-time customer interaction, increasing conversions, and integrates multiple channels into one point, boosting productivity and efficiency. **Official Response from Olek Potrykus:** > Thank you Gershon for the feedback! ### 24. Easy Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** Ease of responding, the settings we can control, such as hours of operation. **What do you dislike about Tidio?** I wish the analytics were more built out-- I can only go back the past 90 days to view our analytics and I wish I could go back further sometimes. Also, the AI robot is nice but sometimes the responses are too lengthy and inaccurate. **What problems is Tidio solving and how is that benefiting you?** Customer service for those who only want to chat via website! **Official Response from Support Tidio:** > Thank you for the 5-star review! ### 25. A great way to chat with customers, though the AI suggestions aren't very accurate since we have such a wide variety of different products. **Rating:** 4.5/5.0 stars **Reviewed by:** Luke M. **Reviewed Date:** August 27, 2025 **What do you like best about Tidio?** I appreciate Tidio's ability to facilitate easier customer communication, especially for those who prefer chatting over phone calls. The proactive customer contact feature is incredibly useful, allowing us to offer discounts or quotes conveniently. It's versatile and helps in maintaining chat logs for commission purposes. I also like the platform's good pricing and the flexibility of using it on both mobile and computer devices. **What do you dislike about Tidio?** I dislike the unreliability of notifications, as they don't consistently come through on my phone, watch, and computer. It's frustrating not knowing if it's an issue on my end or with the service itself. Additionally, I find that the AI features Tidio has released haven't been as useful for us. With the variety of items we sell, the AI suggestions are often inaccurate. This means we can't rely on these features as much as we'd like. **What problems is Tidio solving and how is that benefiting you?** I find Tidio simplifies customer communication, allowing easy chat options for clients who prefer it over calls. It helps offer discounts and manage chats efficiently both on phone and computer, enhancing service versatility and convenience. **Official Response from Olek Potrykus:** > Thank you, Luke, for your feedback! If you need assistance regarding our AI Agent, Lyro, do not hesitate to reach out to us at support@tidio.net. The Team will do their best to help with the optimization of Lyro. ### 26. Time-Saving AI Automation with an Easy-to-Use Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Tidio?** The AI automation saves a lot of time responding to customers. The interface generally is easy to use and navigate. **What do you dislike about Tidio?** It’s expensive, and spam emails only add to the overall cost. **What problems is Tidio solving and how is that benefiting you?** The time taken by customer service. **Official Response from Support Tidio:** > Thank you for the feedback! ### 27. Smart Copilot Suggestions, But Mobile Notifications Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Christine S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** I like the Copilot suggested responses. It does seem to notice previous responses or tweaks I've made and used them for future chat responses. **What do you dislike about Tidio?** If you're not actively live on chat, you don't get notifications in the app on your phone. I'm not online 24/7 but it would be good to have the little red number to show I have a message to respond to. **What problems is Tidio solving and how is that benefiting you?** Helps with the number of forms we receive, commonly asked questions and jewelry inquiries -- support to the sales team. ### 28. Reliable, Easy-to-Use Chat Solution with Powerful AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Péter T. | marketing project leader, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Tidio?** We've been using Tidio daily and are extremely satisfied with its performance. It's incredibly easy to use, and the built-in AI assistant is a huge asset. It helps ensure that visitors to our website get instant answers and assistance without delays – which is critical for us in both sales and customer satisfaction. The mobile app is another great advantage – we rely on it every day to stay connected with our users even when we're not at our desks. The analytics section is also very well-developed, allowing us to analyze user behavior and improve the customer experience accordingly. **What do you dislike about Tidio?** We haven't encountered anything significant to dislike. There might be minor things there, but none of them have impacted Tidio’s functionality, our sales processes, or the customer journey in any way. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us solve the problem of delayed or missed communication with potential customers. Before using Tidio, many visitors left our website without getting the information they were looking for. Now, thanks to the AI-powered chatbot and live chat features, we can provide instant responses 24/7 – even outside business hours. This has significantly improved our lead conversion rates and customer satisfaction. Overall, it streamlines our customer service process, supports our sales pipeline, and ensures we never miss an opportunity to engage with a visitor. **Official Response from Bart Turczynski:** > Hi Péter, thank you so much for leaving this review! ### 29. Easy Setup, But Lacks Organizational Impact **Rating:** 0.5/5.0 stars **Reviewed by:** Alyson L. | Content Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tidio?** I use Tidio for organizing. There's a lot of organizing stuff, and it really helps. It helps organize my work support tickets. The initial setup was very easy. **What do you dislike about Tidio?** The organizing **What problems is Tidio solving and how is that benefiting you?** Tidio helps organize my work support tickets efficiently. **Official Response from Bart Turczynski:** > Hi Alyson! Thank you for the notes. You have 10 different sounds available in the Notifications settings you can customize to your needs. Check the help center for more ### 30. Easy to program and looks very fine **Rating:** 4.5/5.0 stars **Reviewed by:** Maxime L. | 👨‍💻 Dompteur de Google et du Web (Référencement, Analytics, Création de site), Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2022 **What do you like best about Tidio?** Tidio has a quick support with good information who permit to help me quickly **What do you dislike about Tidio?** Design personnalisation because it’s easy to identify this tool on other website **What problems is Tidio solving and how is that benefiting you?** I want to modify the name of the project and I use the support chat on Tidio website. 2 Minutes after I received some information and I correct my mistake on 2 seconds **Official Response from Michał Ratajczak:** > Hey Maxime! Great to hear you found our app easy to program. We do our best to present which features are paid for and which you get for free. ### 31. Excellent for Customer Interaction and Real-Time Stats **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca C. | MOBILE SUPPORT, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Tidio?** There is ongoing customer interaction and access to statistics. **What do you dislike about Tidio?** It could be a bit more user-friendly, and I would appreciate having more flexibility to customize the themes. **What problems is Tidio solving and how is that benefiting you?** Better client interaction. **Official Response from Support Tidio:** > Bianca, we appreciate your review very much! ### 32. We can maintain a stronger relationship with our customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2023 **What do you like best about Tidio?** I really like the recent improvements in the automation features and how intuitive the interface has become. It’s now much easier to set up workflows and customize chat experiences. The AI suggestions feel smarter and save us time when responding to customers. Overall, the platform feels faster and more polished than before. **What do you dislike about Tidio?** Overall, we’re very satisfied, but it would be great to see even more language support and deeper customization options in the AI features. **What problems is Tidio solving and how is that benefiting you?** That we can assist our customers via live chat and receive a notification through the app when someone requests help. **Official Response from Support Tidio:** > Thank you so much for your feedback! Regarding our Lyro AI Agent, it's been developed into new languages, here you can check more: https://help.tidio.com/hc/en-us/articles/12643043611036-Lyro-Multilanguage-support. We also promise that Lyro is our focus and stay tuned for new updates with the product! ### 33. Effortless Setup and Intuitive Interface Make Tidio a Standout **Rating:** 5.0/5.0 stars **Reviewed by:** Marina O. | Digital Growth Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Tidio?** Tidio has a very user-friendly and intuitive interface. It’s extremely easy to set up, even for beginners. The whole experience feels smooth and well-designed. **What do you dislike about Tidio?** I really like Tidio, but it doesn’t sync with my Shopify products in Spanish, which makes things a bit complicated. Hopefully this will be improved soon! **What problems is Tidio solving and how is that benefiting you?** Tidio helps us manage customer communication more efficiently by centralizing chats from our website and social channels. It saves time, improves response speed, and makes our customer support more organized and professional. **Official Response from Olek Potrykus:** > Hi Marina! Thank you for the 5-star review! I will pass your feedback regarding the Product Recommendations to our Team :) ### 34. Great service for increasing sales **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about Tidio?** Not applicable. The service us fine, but we stopped using the premium because of the price increase. **What do you dislike about Tidio?** More competitive pricing. The prices increased significantly, so we downgraded our subscription. **Recommendations to others considering Tidio:** Be prepared to have a lot of interaction with your customers! **What problems is Tidio solving and how is that benefiting you?** Be able to communicate quickly with potential customers who are visiting my website. And provide automated answers. **Official Response from Michał Ratajczak:** > Nice to hear we are increasing your sales! ### 35. Instantly connect with customers! **Rating:** 4.0/5.0 stars **Reviewed by:** Lissa N. | Customer Relations & Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Tidio?** The reporting features are great! I like how you can export both actual data and infographics. **What do you dislike about Tidio?** Better after-hours support. Sometimes the time zones are quirky. **What problems is Tidio solving and how is that benefiting you?** Our merchants appreciate the instant connection to a knowledgeable rep. It allows us to communicate effectively with merchants who do not have the time to wait for an email or phone call. **Official Response from Krzysztof Czaplinski:** > Hi Lissa! Thank you very much for your kind review :) We really appreciate your feedback and we will definitely keep it in mind for future improvements. ### 36. Effortless Chat Integration, Needs More Branding Options **Rating:** 4.5/5.0 stars **Reviewed by:** Jaime S. | Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about Tidio?** I like Tidio because it offers easy integration with the web. The good documentation makes the integration straightforward. Setting up Tidio was easy, which is always a plus. **What do you dislike about Tidio?** I wish there was more personalization of the chat in terms of brand. I'd like more options for the look and feel. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for talking to web visitors, and it offers easy integration with the web through good documentation, making the setup straightforward. **Official Response from Support Tidio:** > Thank you Jaime for the feedback! ### 37. 24/7 Customer Answers—Even Nights and Weekends **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Tidio?** It allows our customers to get answers to their questions at night and on weekends, when none of our staff are working. **What do you dislike about Tidio?** It is difficult to connect it with our product catalogue **What problems is Tidio solving and how is that benefiting you?** It answers most of our customers' questions without needing a human to get involved, so it saves our customer service staff a lot of time. **Official Response from Support Tidio:** > Thank you very much for the review! If you experience issues with product sync, please reach out to us at support@tidio.net. ### 38. Easy to Use, Multi-User, Smooth Integrations, and Highly Customisable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Tidio?** It’s easy to use, supports multiple users, integrates smoothly, and is customisable. The chatbot answers a high percentage of customer questions for us. **What do you dislike about Tidio?** It would be better if it were more obvious when a new message has come in. **What problems is Tidio solving and how is that benefiting you?** By supporting customer service and taking on unwanted extra workload from staff members, it enables them to focus on more enjoyable tasks. **Official Response from Support Tidio:** > Thank you for the review! ### 39. A Smart, Sleek Solution for Real-Time Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Zohair A. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Tidio?** Tidio is one of the most intuitive and visually clean live chat and chatbot solutions I’ve used. It integrates seamlessly with WordPress and other platforms, making setup a breeze even for non-tech users. The real-time chat functionality is excellent, with a responsive UI and mobile notifications that ensure I never miss a customer inquiry. I especially love the AI chatbot features—they help automate responses and reduce workload without sacrificing the personal touch. The interface is modern, customizable, and easy to navigate for both agents and visitors. **What do you dislike about Tidio?** While Tidio is packed with useful features, a few drawbacks stand out. Some of the more advanced automation and AI features are locked behind higher-tier plans, which might be a barrier for small businesses or startups on tight budgets. Additionally, the email marketing tools, while present, aren’t as robust as dedicated platforms—making Tidio more of a chat-first solution. Lastly, occasional lags or syncing issues with third-party integrations have surfaced, though they’re usually resolved quickly by support. **What problems is Tidio solving and how is that benefiting you?** Tidio is solving the problem of delayed or missed customer communication by offering a centralized, real-time chat system with automation capabilities. This ensures that visitors to my website receive immediate answers to their questions, even outside of business hours, thanks to the AI chatbot and automated workflows. It reduces the number of missed leads, increases customer satisfaction, and ultimately helps boost conversions. For me, it’s like having a 24/7 support assistant that keeps my customers engaged while freeing up my time to focus on other areas of my business. **Official Response from Olek Potrykus:** > Thank you Zohair for the review! ### 40. Review for Tidio **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah f. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Tidio?** We've been using Tidio and it's been a game changer for live customer support. The live chat feature lets us interact with shoppers in real time, answer questions instantly, and help them find exactly what they’re looking for while they're still browsing. It's easy to use, integrates seamlessly with our website, and helps us turn more visitors into happy customers. Highly recommend if you're looking to improve the way you connect with your audience! They also have an awesome customer support team that's easy to contact and always great to help out. **What do you dislike about Tidio?** One small downside with Tidio is that some of the more advanced features (like automation workflows or certain integrations) are only available on higher-tier plans. It’s not a dealbreaker, but something to keep in mind if you’re a smaller business trying to keep costs low. Other than that, it’s been super smooth to use! **What problems is Tidio solving and how is that benefiting you?** Tidio is helping us connect with shoppers in real-time, answer their questions instantly, and provide a more personalised shopping experience. It’s reduced the number of abandoned carts and helped our team assist more customers without needing a full-scale call centre. **Official Response from Bart Turczynski:** > Thank you so much, Hannah, for the review. Glad you're enjoying Tidio! ### 41. Flexible and User-Friendly, But Watch Out for Add-On Costs **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle R. | D, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** I value Tidio's no-contract, month-to-month billing option, as it provides flexibility compared to other products that require long-term commitments. The backend management platform is simple and easy to use after initial implementation. The analytics are beneficial, and the tool effectively manages message flow from inbound requests. Additionally, having inbound messages route directly to our sales team is very helpful. **What do you dislike about Tidio?** The implementation into the website does require a moderate amount of technical knowledge. Additionally, the add-ons can accumulate costs quickly, and it's unclear how much usage will contribute to the final cost, making budgeting difficult. **What problems is Tidio solving and how is that benefiting you?** I find Tidio enables quick inquiries from site visitors, streamlining communication with our sales team and improving lead capture efficiency. **Official Response from Bart Turczynski:** > Thanks for the review, Kyle! ### 42. Versatile and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Marysol A. | Royalty Support Manager | Customer Service Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** My top two compliments on the Tidio plaform is the ease of use and the chat versatility. I love that the platform is clean and easy to navigate for employees of all ages and tech skill levels. The company I work for has several users that are not tech savvy, and it was easy to train and transition them to the platform. Everything is organized in a manner that takes the questions out of use. The chat functions are also impressive. There are bots that answer FAQ and add a buffer if someone lacks availability. Any missed messages go straight to our e-mail inbox for extra insurances. There are features that allow you to transfer conversations to specific team members which are helpful for account specific questions and sensitive situations. **What do you dislike about Tidio?** No real complaints on the platform, but our subscription is paid so I have not experienced the free version and its functionality. **What problems is Tidio solving and how is that benefiting you?** Opening the avenues of communication to creatives who do not like to get on a phone call. It allows them to reach us at all hours and they are not restricted to waiting on a phone call for a response. We have several international users that prefer the chat option to also avoid the cost involved with international calls. **Official Response from Bart Turczynski:** > Marysol, thank you for the review! Stoked you're enjoying the product ### 43. Streamlined live chat and automation in one place **Rating:** 4.0/5.0 stars **Reviewed by:** KELVYN R. | N/A, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** Tidio has made it incredibly easy to manage live chat, automate common questions with Lyro, and route conversations to our support team. The interface is clean and intuitive, and the ability to connect it with platforms like WooCommerce and Klaviyo is a big plus. We also appreciate the flexibility to handle both support and marketing flows within the same tool. **What do you dislike about Tidio?** Some integrations (like WooCommerce order tracking) could be more robust out of the box. We've had to manually troubleshoot certain flows that stopped working due to system updates. Support is helpful but could be more proactive when it comes to technical guidance or setup best practices. **What problems is Tidio solving and how is that benefiting you?** Tidio is helping us reduce the load on our support team by handling repetitive customer questions through automation. With Lyro and custom flows, we’re able to answer common questions instantly, route complex inquiries to live agents, and even guide customers through product selection. This has improved response times, reduced missed conversations, and allowed us to keep support costs under control while still offering fast and helpful service. **Official Response from Bart Turczynski:** > Thank you, Kelvyn! Excited you're enjoying Tidio. I'll pass your notes to the product team. ### 44. Simple and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Steven T. | Founder & Operations Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** I like how simple it is to use and how everything—chat, automation, and emails—is all in one place. It makes it really easy to stay in touch with customers. **What do you dislike about Tidio?** I wish there was a way to block spam directly in the app—it gets frustrating when unwanted messages keep coming in and there's no easy way to stop them **What problems is Tidio solving and how is that benefiting you?** Tidio helps our team stay connected with customers in real-time **Official Response from Bart Turczynski:** > Thanks, Steven, for the review! ### 45. Great tool with minor issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Tidio?** Tidio is an easy to use tool that you can implement and start with within minutes. The agent is a convenient for customer support in terms of monitoring of arising issues. Tidio is always online and can answer in multiple languages that it detects automatically, though sometimes it is a bit weird when the customer asks something in English and the agent answers in German. **What do you dislike about Tidio?** The dashboard can be a little confusing and it is sometimes hard to find what are you looking for, the customization is a bit lacking. It is super hard to get the Tidio agent to create tickets without enabling 'Pre-chat survey' option, which is not optimal since while the feature is active you get significantly lower interaction rate. Also, if the Tidio agent already thinks that it 'knows' the right answer to the question - it is quite problematic to change it, no such issue if it does not know the answer. **What problems is Tidio solving and how is that benefiting you?** I gain valuable insights into what are the areas of my business customers have the most questions about **Official Response from Bart Turczynski:** > Thank you for the review! ### 46. A Strategic Communication Tool for Enhancing Customer Engagement and Conversion **Rating:** 4.5/5.0 stars **Reviewed by:** Sam B. | Small business owner and student, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2025 **What do you like best about Tidio?** What I like best about Tidio is its seamless integration of live chat, chatbots, and multichannel communication, all within an intuitive, user-friendly dashboard. It also allows businesses to engage customers in real time, automate responses to common inquiries, and manage conversations from various platforms like email, Messenger, and Instagram in one place. This makes it a highly efficient tool for improving response times, customer satisfaction, and overall conversion rates. **What do you dislike about Tidio?** One drawback of Tidio is that some of its more advanced features, such as chatbot automation, visitor behavior tracking, and integrations with third-party tools that are only available on higher-tier paid plans. This can be limiting for small businesses or startups with tight budgets. Additionally, while the platform is generally intuitive, customizing chatbot flows or complex automation sequences can have a bit of a learning curve for new users. **What problems is Tidio solving and how is that benefiting you?** Tidio helps my pet supplies store by providing real-time customer support, which builds trust and reduces abandoned carts. Its chatbot answers common questions 24/7, even when I’m offline, and keeps customers engaged. By managing all messages in one place, it saves time and ensures faster responses. Overall, it improves customer experience and boosts sales. **Official Response from Bart Turczynski:** > Sam, thank you for this thoughtful review! ### 47. Easy chat solution for my website **Rating:** 4.0/5.0 stars **Reviewed by:** Mukesh K. | BDE and QA, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Tidio?** It's super easy to use, ya! I love how quick it is to set up live chat on my website - no tech hassle. Best thing is mobile app that I can use to respond to chats easily. **What do you dislike about Tidio?** Tidio’s great, but sometimes it’s not perfect, ya. The free plan is nice but limits you, which feels less for growing business. Customizing the chat widget isn’t always easy, bit tricky to match my site’s look. And no phone support—if you stuck, it’s only email or chat, which can be slow. **What problems is Tidio solving and how is that benefiting you?** Tidio’s solving the headache of managing customer queries on my website. The all-in-one inbox for chat, email, and social media keeps things organized, no need to juggle apps. It's making customer support super efficient. **Official Response from Olek Potrykus:** > Thank you Mukesh for the review! In case of any questions, do reach out to us at support@tidio.net, the Team will be there to assist. ### 48. AI Chatbot makes Customer Service easier **Rating:** 5.0/5.0 stars **Reviewed by:** Ollie M. | Business Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Tidio?** Tidio has truly transformed our approach to customer support! The setup process was a breeze, allowing us to integrate it seamlessly into our website in no time. This efficiency means we can dedicate more energy to enhancing our products while Tidio handles the essential task of understanding our clients' needs. We rely on the Chatbot Feature daily to interact with our customers, and the AI Integration ensures that their common questions are answered swiftly and effectively. It’s a game changer for our Customer Support team! **What do you dislike about Tidio?** I honestly can't find a fault with using Tidio, but if we could get monthly reports sent to us via email that would be a game changer **What problems is Tidio solving and how is that benefiting you?** Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls **Official Response from Bart Turczynski:** > Ollie, thank you! Great to hear you like Tidio. You can get these reports, easy! Go to Settings > Preferences > Reports. Select "Enable" and pick the frequency of interest, i.e., "Once per month". Hope this helps! ### 49. Quick and Easy, But Complex Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Abir E. **Reviewed Date:** February 04, 2026 **What do you like best about Tidio?** I like that Tidio is fast. The initial installation was very easy. **What do you dislike about Tidio?** I find that the Tidio interface could be improved. There are too many tabs, which makes its use a bit complicated and makes it hard to communicate with Tidio support. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to quickly escalate the issues encountered by our users to our products. **Official Response from Bart Turczynski:** > Thank you, Abir for the feedback! Please note you can always reach the support team via the email address we've shared across the site and app – support@tidio.net ### 50. Transformative Tool for Patient Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Antony C. | Medical Appointment Asistant, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Tidio?** I love the way Tidio enhances patient interaction with features like text prediction that helps me understand the patient's thought process before they make a decision. The integrations, particularly with Close.io and the intuitive setup using Zapier, create a seamless workflow. The AI-driven responses are notably accurate, saving me time and effort by preparing custom replies. I also value the ability to redirect patients smoothly through effective workflows, streamlining the communication process. **What do you dislike about Tidio?** I dislike the issue with receiving new incoming leads, as they do not appear right away. This requires switching out to a different section and then back to see them, which might be a bug and has been bothering for quite a while. **What problems is Tidio solving and how is that benefiting you?** Tidio streamlines patient communication, managing contacts efficiently via chat. Its predictive text and workflows enhance interaction, while AI-driven responses improve accuracy. It integrates smoothly with other tools, optimizing our workflow. **Official Response from Jacek Leszczyński:** > Thanks for sharing your feedback – we really appreciate it. Please contact us at support@tidio.net so that we can have a closer look at the issue with the leads you mentioned and try to help. ## Tidio Discussions - [Can I somehow customize the sound of incoming messages?](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) - 1 comment, 2 upvotes - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [I use Tidio](https://www.g2.com/discussions/i-use-tidio) - 1 comment, 1 upvote - [Squarespace integration](https://www.g2.com/discussions/squarespace-integration) - 1 comment, 1 upvote - [can i use it on wordpress website?](https://www.g2.com/discussions/can-i-use-it-on-wordpress-website) - 1 comment, 1 upvote - [View Tidio pricing details and edition comparison](https://www.g2.com/products/tidio/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+23%3A13%3A06+-0500&secure%5Bsession_id%5D=935a7404-4384-4773-957f-cbd63e836eb1&secure%5Btoken%5D=a9ee12cea6c3a85c7c0afc424a0572b83e25cef60523ecbf2f5e6c7597fce1b7&format=llm_user) ## Tidio Integrations - 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[Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sites](https://www.g2.com/products/zoho-sites/reviews) ## Tidio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Tidio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (553 reviews)