--- title: Tidio Reviews meta_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1957 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1957 scale: '5' date_modified: '2026-08-02' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews **Vendor:** Tidio **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,957 ## About Tidio Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact ## Tidio Pros & Cons **What users like:** - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. (225 reviews) - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. (184 reviews) - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. (155 reviews) - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. (154 reviews) - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. (139 reviews) - Users love Tidio's **efficient AI-enabled chat features** , appreciating its user-friendly setup and fantastic support. (132 reviews) - Automation (124 reviews) - Intuitive (120 reviews) - Useful (117 reviews) - Users appreciate the **excellent customer support** of Tidio, enhancing their experience with seamless communication convenience. (107 reviews) **What users dislike:** - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. (76 reviews) - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. (59 reviews) - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. (57 reviews) - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. (56 reviews) - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. (55 reviews) - Users face **usage limitations** with Tidio's free version, often maxing out chat requests too soon. (47 reviews) - Chat Functionality (46 reviews) - Users find the **AI limitations** of Tidio restrictive, particularly in pricing and customization for their specific needs. (44 reviews) - Cost Limitations (44 reviews) - Chat Functionality Issues (43 reviews) ## Tidio Reviews ### 1. Consistent and stable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Tidio?** Easy to use interface. Mobile app and professional look and feel **What do you dislike about Tidio?** I have it on multiple websites so it's annoying having to switch between accounts to view messages. Also the whatsapp integration isn't great, I had to remove it from my account. **What problems is Tidio solving and how is that benefiting you?** Grabbing our clients whilst they're at purchase stage and answering any blocks/concerns for them. **Official Response from Bart Turczynski:** > Thanks for the review! Have you configured multisite features? https://help.tidio.com/hc/en-us/articles/5444671465756-Manage-Multiple-Projects ### 2. Tidio chat for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Tidio?** Tidio is easy to use. I like that it comes with an app for real time conversations **What do you dislike about Tidio?** Chat limits are relatively small. I max out half way through the month. **What problems is Tidio solving and how is that benefiting you?** It gives people the ability to chat with me directly rather than move away from the site to go to instagram or facebook. **Official Response from Olek Potrykus:** > Hello Danielle! Thank you for your amazing review! ### 3. Friendly live chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Magda W. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Tidio?** ​Tidio is an easy and friendly tool to manage chat conversations on any product/company page. I particularly enjoy its Flows feature as building automated conversation flows is very intuitive and comfortable to edit. It's easy to implement/integrate on the website and manage from the perspective of many users. The analytics part is quite solid too. **What do you dislike about Tidio?** There are not many things I dislike about Tidio. **What problems is Tidio solving and how is that benefiting you?** It enables our page visitors to contact us directly with any inquiry they might have. **Official Response from Bart Turczynski:** > Happy to hear you're enjoying the flows in our chatbot, Magda! Thank you for taking the time to share ### 4. Very happy **Rating:** 5.0/5.0 stars **Reviewed by:** Amin A. | Sviluppatore web, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Tidio?** The ease with which you can create your chatbot professionally by providing you with various necessary tools. **What do you dislike about Tidio?** The dark mode of the platform is not yet implemented. **What problems is Tidio solving and how is that benefiting you?** It is helping me develop a chatbot for my site psychoproject.site **Official Response from Bart Turczynski:** > Thank you, Amin, for your review! Happy to hear Tidio's chatbot features are serving your purpose. Dark mode would be a nice touch, we'll add it to our list of feature request! ### 5. Simple, helpful and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** I love how easy it is to communicate with our customers and the help we get from the robot agents. **What do you dislike about Tidio?** There is nothing negative to say about Tidio! **What problems is Tidio solving and how is that benefiting you?** When i am busy and do not have time to write out a response, the agents help me come up with one. It is saving me time. **Official Response from Bart Turczynski:** > Thanks for the review :) ### 6. Tidio is just brilliant **Rating:** 5.0/5.0 stars **Reviewed by:** Richard O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2025 **What do you like best about Tidio?** It alerts me immediately someone has asked a question on my website. The user interface is very nice and user friendly **What do you dislike about Tidio?** It has no fallback for the person chatting to send an email **What problems is Tidio solving and how is that benefiting you?** When I get a website visitor they often have questions and don't wish to call or email which can result in delays. They want instantaneous answers and can get that through our live chat service **Official Response from Bart Turczynski:** > Thank you, Richard, happy to hear you're enjoying Tidio! I'm not quite sure what you mean re: fallback for the person chatting to send an email. We actually do provide the option to continue the conversation with your customers via email. It can either be done directly from the chat conversation, or you can use our help desk system to turn the conversation into a ticket. The only thing that is needed to do so is the customer's email. Hope this helps! ### 7. Great way to communicate with your customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2024 **What do you like best about Tidio?** We were hesitant at first using Tidio but knew as potential customers find our website after hours or on the weekends that we can one-up our competition by being available to answer questions. Tidio has proven to be successful for us being that relationship before the sale. **What do you dislike about Tidio?** At times the mobile app can seem a little buggy. **What problems is Tidio solving and how is that benefiting you?** Helping us gain potential customers by answering questions and being a means of communications after hours or on the weekends. **Official Response from Bart Turczynski:** > Thank you, Joel for the review! ### 8. Install App **Rating:** 4.5/5.0 stars **Reviewed by:** Christmas E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Tidio?** Easy to navigate and setup is understandable I recommend tidio not only for it's ratings but as a app I can easily use **What do you dislike about Tidio?** Easy to set up templates and auto pilot I am satisfied so far **What problems is Tidio solving and how is that benefiting you?** Haven't encountered any problems as yet **Official Response from Olek Potrykus:** > Thank you very much for this amazing review! ### 9. It does the work well, only thing I don't like is it doesn't have customizable size for its widget **Rating:** 3.5/5.0 stars **Reviewed by:** Sujal B. | Student Member, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Tidio?** it is very easy to train and they offer good free trial to test the chatbot before purchase **What do you dislike about Tidio?** It doesn't have customizable size option for widget on dekstop **What problems is Tidio solving and how is that benefiting you?** it is helping me to have 24/7 live customer support **Official Response from Bart Turczynski:** > Thanks for the review, Sujal! Glad to hear that training the AI agent is a breeze. ### 10. Solid Product, Helps With Quick Reply **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** I love how fast I can reply to a customers questions. **What do you dislike about Tidio?** Some of the advanced functions should be included in a more affordable package. **What problems is Tidio solving and how is that benefiting you?** Customers ask questions while browsing our website, we can immediately join in and answer their questions and convert them to making a purchase. **Official Response from Bart Turczynski:** > Thank you! ### 11. Easy to use, very responsive, never had any issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Tidio?** Ease of use. Capturing contact information of potential clients. **What do you dislike about Tidio?** Some clients mention that they are attaching images to their inquiry but they are not visible. **What problems is Tidio solving and how is that benefiting you?** Answering to clients on our behalf when we aren't able and capturing their contact information for future communication **Official Response from Bart Turczynski:** > Thank you! ### 12. Great for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Tidio?** The UI and overall features that are accessible for low cost. **What do you dislike about Tidio?** Nothing really I can think of. They have a great freemium option and decent paid as well. **What problems is Tidio solving and how is that benefiting you?** Chatting with visitors on our site. It allows us to solve customer issues with ease. **Official Response from Bart Turczynski:** > Thank you for the review! Glad Tidio is helping you manage your business ### 13. Great chat bot and live chat service for websites **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Tidio?** that it can start of the conversation before you pick up the chat **What do you dislike about Tidio?** needs more on page integration to get users engaged **What problems is Tidio solving and how is that benefiting you?** it's allowing users the chance to request more information or a quote about products without using CTAs on the webpage **Official Response from Bart Turczynski:** > A thank you to you for the review! ### 14. Amazing Services but Costly **Rating:** 4.0/5.0 stars **Reviewed by:** Saleem B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Tidio?** User friendly interface, easy to connect, its feature rich **What do you dislike about Tidio?** The 50 interaction limit is very small. And it's pricey if i wish to buy add ons. **What problems is Tidio solving and how is that benefiting you?** It solves various questions, related to my company and service **Official Response from Olek Potrykus:** > Hello Saleem! We appreciate your review. Please note from time to time there are various discounts offered, so stay tuned! ### 15. Great program, lacks higher level customization **Rating:** 4.0/5.0 stars **Reviewed by:** Kyler b. | Systems and accounts administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Tidio?** we love the helpdesk centralized customer service functionality **What do you dislike about Tidio?** the lyro bot lacks high level AI customization and tools **What problems is Tidio solving and how is that benefiting you?** Ai chatbot handles the bulk of customer communications, and organises our support tickets in one easily manageable place **Official Response from Bart Turczynski:** > Thanks, Kyler! ### 16. Wonderful App! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Tidio?** Super user friendly, a great interface as well. **What do you dislike about Tidio?** For the most part, Tidio is wonderful. I think the only downside is I wish they offered a little more flexibility within their plans. **What problems is Tidio solving and how is that benefiting you?** Easier contact for guests when they have simple questions! **Official Response from Bart Turczynski:** > Thank you for the review! ### 17. Literally This is a master piece for generating leads **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek S. | Owner , Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Tidio?** Its interface is very easy to use and appealing also.. **What do you dislike about Tidio?** Its not free for small user,, its free upto certain visitors ,please make it free for small businesses ,.. **What problems is Tidio solving and how is that benefiting you?** most user will certainly just go away and never come back,,but tidio makes it possible to generate leads to customers who visit our websites **Official Response from Olek Potrykus:** > Hi Abhishek! Thank you a lot for your feedback, we appreciate taking time to leave this nice review. ### 18. Incredibly Flexible and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2025 **What do you like best about Tidio?** The ability to create custom flows fairly easy has been fun! **What do you dislike about Tidio?** I couldn’t navigate the UI to find specific things sometimes. Adding a second project took a little research **What problems is Tidio solving and how is that benefiting you?** I no longer have to build out separate systems; help center, customer support, and even lead generation can all happen here in an easy to use, and very thorough, plugins **Official Response from Bart Turczynski:** > Thank you! ### 19. Alternative to manychat **Rating:** 3.0/5.0 stars **Reviewed by:** Karena A. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Tidio?** I like that it's free and that it can be used on a website **What do you dislike about Tidio?** I can't seem to find a way to add it to ise only on instagram without adding to my website **What problems is Tidio solving and how is that benefiting you?** Helps answer questions & keep leads hot **Official Response from Bart Turczynski:** > Thank you, Karena for reviewing us :) Do reach out to our support team to get help with setting up Instagram integrations ### 20. Best Chat App for our Store **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** Easy to use and conversion rates on our e-commerce store. **What do you dislike about Tidio?** Probably need to improve in AI functions, but I am pretty sure that you will get it. **What problems is Tidio solving and how is that benefiting you?** improve our customer support, sales conversions and AI FAQs responses. **Official Response from Bart Turczynski:** > Thank you for the review! ### 21. I have had multiple websites and always use Tidio **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Tidio?** Fee version is great. Based in the EU so GDPR compliant. Easy App interface with great functions. **What do you dislike about Tidio?** Many of the ‘nice to have’ functions cost money. **What problems is Tidio solving and how is that benefiting you?** It’s letting me answer customer queries via instant chat and it alerts me when someone is on the website. **Official Response from Bart Turczynski:** > Thank you for leaving a review! ### 22. Does all it needs to do, and does it well **Rating:** 5.0/5.0 stars **Reviewed by:** Vahid N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Tidio?** Have been using it for quite a while and everything works well. Haven't had time to setup the AI flows but the ones that I have up do well. The impact on pagespeed is manageable. **What do you dislike about Tidio?** The quota for the number of chats that can be started with the standard plan isn't enticing. **What problems is Tidio solving and how is that benefiting you?** Having a way to talk to potential students directly **Official Response from Bart Turczynski:** > Thanks, Vahid! ### 23. Great Chat **Rating:** 4.0/5.0 stars **Reviewed by:** A S. | Pharmacy manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Tidio?** Easy to configure and does what its meant to do... provides a great cost effective chat for our website **What do you dislike about Tidio?** Pricing could be a bit better to make it more competitive **What problems is Tidio solving and how is that benefiting you?** instant engagement with potential customers **Official Response from Bart Turczynski:** > Thank you, A.S.! ### 24. Very satisfied with the result **Rating:** 5.0/5.0 stars **Reviewed by:** Kira S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2025 **What do you like best about Tidio?** It is very easy to install, the AI responses are amazing because they save a lot of work and provide very accurate answers. You can obtain information from your customers in real time and convert it into sales very quickly. It's great. **What do you dislike about Tidio?** I would like the free option to have more features, although I am still very happy with the no-cost version. **What problems is Tidio solving and how is that benefiting you?** I don't see any problem with Tidio. **Official Response from Bart Turczynski:** > I am glad to know that Tidio is helping you convert potential customers into real customers! ### 25. At the end of the day, this is a great help for us! **Rating:** 5.0/5.0 stars **Reviewed by:** João P. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Tidio?** With Tidio, we never miss a potential client. Even if we aren't online when the client seeks information, we can still reach them afterward. It was very easy to implement and integrate into our website. We use it every day! **What do you dislike about Tidio?** I can't think of a single thing I dislike about Tidio. **What problems is Tidio solving and how is that benefiting you?** The biggest problem we had was the unconventional hours we worked. We were losing many clients because when they contacted us, they wouldn’t receive a response. With Tidio, that problem is solved. Everyone who contacts us is followed up with, and we no longer lose potential clients. **Official Response from Olek Potrykus:** > Hi João! We’re thrilled to hear you had such a positive experience and Tidio really helps you manage your customers inquiries! ### 26. Tidio works fine for our business **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** Works fine, never crashes. Nothing spectacular about it. **What do you dislike about Tidio?** No way to customize initial chat workflow and questions prompted **What problems is Tidio solving and how is that benefiting you?** it helps us with live chat. Very middle of the road software. Nothing wrong with it. Nothing amazing about it. **Official Response from Bart Turczynski:** > Thanks for the review! You can customize the chat workflow, provide questions with suggested answers, and more :) Have a look at flows—https://help.tidio.com/hc/en-us/sections/5452396719260-Flows ### 27. Tidio has been a great resource for our company and for those who visit our website. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** We’ve been very pleased with how effectively we’ve been able to support visitors on our website. Tidio’s automated messaging has streamlined our initial engagement process, making it easy to capture and respond to every potential lead. **What do you dislike about Tidio?** The only downside would be not having a live agent all of the time because we love using the automations! **What problems is Tidio solving and how is that benefiting you?** Tidio is helping us capture every lead when someone engages with the chatbot on our website. **Official Response from Bart Turczynski:** > Thank you! I'm not sure I'm understanding you correctly; are you saying the downside is that you don't have a person as the live agent because everything's been automated? 😅 ### 28. Satisfied After Years Of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Tidio?** Tidio is simple to install, straight forward with use, and the fact that there is an app I was able to put on my phone to keep up with my clients when I am away from my PC has been fantastic and has saved me from losing sales opportunities. It's got all the features I have needed for years out of a live chat widget. And it's SUPER affordable. **What do you dislike about Tidio?** My only thing with Tidio is every now and then I will get logged out of the Tidio app on my phone. I don't know if it happens when it updates or what but that's my only issue and it might be on my end. **What problems is Tidio solving and how is that benefiting you?** Being able to talk to prospective clients in real-time while they are in a position to buy was a huge problem with Tidio solved for me. Whether I'm at my PC or on my phone, I can get prospective clients over the line to click the buy button. **Official Response from Olek Potrykus:** > Hi Scott! We appreciate the review and we're thrilled to know that you have been our satisfied customer for years already -- it's really rewarding. ### 29. The best app for Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Tidio?** It is easy to set up and has many features like AI bots or automatizations. **What do you dislike about Tidio?** It has limited customization of promo messages that show up. **What problems is Tidio solving and how is that benefiting you?** It solves missed conversations and lets me talk with the customers quicker. **Official Response from Bart Turczynski:** > Thank you for your review, so nice to hear that Tidio's chatbot and Flows automation has helped :) ### 30. Good but Can improve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Tidio?** easy to use and implement, fast customer support **What do you dislike about Tidio?** 1. if i have two accounts, one account cannot see other account's reply or conversation 2. there is no option for searching the customer info by province/state **What problems is Tidio solving and how is that benefiting you?** auto reply **Official Response from Bart Turczynski:** > Thanks for the review! I'm not sure about the specifics of the first situation, but if you're added as an agent or are the owner of the project, you should see all conversations. Shoot us a message at support@tidio.net and we'll help :) Also, we don't have a way to search by state/province, but we do provide the option to search by country or city. I'll pass your idea to the product team :) ### 31. Tidio is one of the best live chat I have seen so far **Rating:** 5.0/5.0 stars **Reviewed by:** Flaubert . | Managing live chat, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2025 **What do you like best about Tidio?** I love the features and their support system **What do you dislike about Tidio?** For the free version it usually says 100 visits for a month **What problems is Tidio solving and how is that benefiting you?** The app Features **Official Response from Bart Turczynski:** > Thank you, Flaubert, for the kind words! ### 32. Works Well **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2025 **What do you like best about Tidio?** Shows users inputs, auto responses are usually good as well **What do you dislike about Tidio?** seems ok nothing really negative, does what i need it to do **What problems is Tidio solving and how is that benefiting you?** auto replying and provide links for knowledge base articles **Official Response from Bart Turczynski:** > Thanks! ### 33. Super user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Training E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Tidio?** Set up was extremely easy. Analyzes your website and data sources quickly in order to start formulating questions and answers. I just started today so hopefully the experience continues to be positive. **What do you dislike about Tidio?** There is nothing I dislike at this time. **What problems is Tidio solving and how is that benefiting you?** Saving me time. **Official Response from Bart Turczynski:** > Thank you for taking the time to review Tidio, it means a lot to us :) ### 34. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Vladimir G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Tidio?** Tidio has been on our website for 3 years. Excellent product and customer service is froendly **What do you dislike about Tidio?** That the flows are quite expensive, especially for small companies **What problems is Tidio solving and how is that benefiting you?** Provides a chat hot which is better than shopify one **Official Response from Bart Turczynski:** > Vladimir, thank you for the review! Stoked to hear you've been with us for 3 years! ### 35. Excellent Tool for Streamlined Customer Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin A. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Tidio?** Tidio offers an intuitive interface that's easy to navigate, making it simple to manage customer interactions. The chatbot feature is highly customizable and has significantly improved our response times. Integration with various platforms is seamless, ensuring we can maintain consistent communication across different channels. Their customer support is also very responsive and helpful. **What do you dislike about Tidio?** While Tidio is generally reliable, occasional connectivity issues can disrupt the chat experience. Additionally, the pricing structure could be more flexible for small businesses. More advanced customization options for the chatbot would also be beneficial. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us manage customer inquiries efficiently with its AI chatbots and live chat support, ensuring quick and accurate responses. This has significantly reduced our response times and improved customer satisfaction. The platform also assists in lead generation by capturing and engaging visitors on our website. Additionally, Tidio's integration capabilities allow us to maintain consistent communication across multiple channels, streamlining our customer service operations and improving overall efficiency. **Official Response from Olek Potrykus:** > Hi Kevin! Thank you for taking your time and leaving the review. I will make sure to pass your feedback to the Team! ### 36. Easy to use, works better than most of the competitor products. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Tidio?** The desktop app is really useful and was an important feature that made us make the switch to Tidio. **What do you dislike about Tidio?** Setting up integrations was a bit cumbersome, but the representatives helped us figure it out. **What problems is Tidio solving and how is that benefiting you?** Managing the flow for customer support of existing customers, and managing the flow to collect leads from the website. **Official Response from Bart Turczynski:** > Thank you so much for your review! Happy to hear you're enjoying the desktop app :) Do reach out if you ever need any additional help. ### 37. Tidio Helps Us Stay Connected with Customers in Real Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** I like how easy it is to use and how it combines live chat with automation. The chatbot is simple to set up, and the interface is clean and user-friendly. **What do you dislike about Tidio?** I wish Tidio had a dark mode. The bright interface can be hard on the eyes during long sessions or at night. **What problems is Tidio solving and how is that benefiting you?** We use Tidio for live chat, automated customer support, and lead generation on our website. **Official Response from Bart Turczynski:** > Thank you! ### 38. Easy to use, i like the flow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Tidio?** Easy configuration, we created a great flow **What do you dislike about Tidio?** The app sometimes kick me out and i have to login again. **What problems is Tidio solving and how is that benefiting you?** We can answer in a fast way to the cloents **Official Response from Bart Turczynski:** > Thank you for the review ### 39. Really great tool to add all your communication channels in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Walaa S. | Digital Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2025 **What do you like best about Tidio?** The integration between Platforms and the alerts **What do you dislike about Tidio?** The credits limit and it's costing more than other platforms **What problems is Tidio solving and how is that benefiting you?** having everything in one place and the integration **Official Response from Bart Turczynski:** > Walaa, thank you for the review! ### 40. Tidio review by Easy Booking Athens **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Tidio?** Personally what I love about tidio is the flow creation system and how this is helpful to genrating leads for my software **What do you dislike about Tidio?** The price of the plan that offers multilanguage to lyro ai agent since my software is based in greece and greek is option only for the 750€/month plan **What problems is Tidio solving and how is that benefiting you?** It helps with time problem supporting people using lyro ai **Official Response from Olek Potrykus:** > Thank you for your feedback, hope you will continue benefit from Tidio software :) ### 41. it is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Narsingh . | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Tidio?** it is very user friendly and it analyzes very well what to answer based on the our content **What do you dislike about Tidio?** nothing just when we add thechatbot into the webpage it shows water mark **What problems is Tidio solving and how is that benefiting you?** contacting directly with user **Official Response from Bart Turczynski:** > Thanks, Narsingh! ### 42. It is a beautiful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Tidio?** Simply use and great functionality. I like it **What do you dislike about Tidio?** It should be better intergrated with AI! **What problems is Tidio solving and how is that benefiting you?** effectively manages all information **Official Response from Bart Turczynski:** > Thanks for the review :) ### 43. Tidio is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Chason S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2025 **What do you like best about Tidio?** Tidio is able to help upsell our products. **What do you dislike about Tidio?** There is a fee to the product, but there is for everything :/ **What problems is Tidio solving and how is that benefiting you?** Tidio is helping our customers find the right products giving us more sales. **Official Response from Bart Turczynski:** > Thanks, Chason, for the review! ### 44. The best app ever **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina L. | Business, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Tidio?** Tidio Gives 100% customer support and it's fantastic. I will recommend to the world. **What do you dislike about Tidio?** Nothing I dislike about tidio for now. They are the best so far. **What problems is Tidio solving and how is that benefiting you?** It helps me communicate easily with my customers for quick sale. **Official Response from Bart Turczynski:** > We're blushing, Kristina, thank you! ### 45. Great UI **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Tidio?** The UI is more clean and clear. We came from Crisp which was awful **What do you dislike about Tidio?** It takes awhile getting used to a specific operator getting a notification, claiming customer, and the rest dint see it anymore. **What problems is Tidio solving and how is that benefiting you?** Helping clients overseas **Official Response from Olek Potrykus:** > Hello there, thank you for the review. When it comes to notifications, the initial one is delivered to all online agents. Once the agent assigns the conversation to themselves, only this agent gets the notification for next visitor messages. We designed it that way so other agents are not interrupted with notifications belonging to conversations which are not handled by them at the moment. I'd like to mention that one chat can be assigned to more than one agent, the agent needs to click on "join conversation" button to be assigned as well! We appreciate your feedback! In case you have any doubts regarding Tidio settings or you require any assistance, please reach out to us at support@tidio.net, the Team will be there to help! ### 46. Excellent service **Rating:** 4.5/5.0 stars **Reviewed by:** I Kelly O. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Tidio?** Lyro AI is such a good thing to respond to customers while you are away. **What do you dislike about Tidio?** No Place for sending bulk emails to subscribers. Just that when it has no knowledge it expose itself too much **What problems is Tidio solving and how is that benefiting you?** Customers who have trouble with the products on the website easily reach me by the live chat and get assisted as soon. As possible **Official Response from Bart Turczynski:** > Thank you for the review! ### 47. Beware of SEO & Loading Speed Issues When Using Tidio **Rating:** 0.0/5.0 stars **Reviewed by:** Jahiro G. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Tidio?** At first they had fast support but not they no longer offer chat support. Even their bot is useless. All it does is have you wait after you spam it then it gives you an email to send a support ticket. So much for having a usefull chat support. **What do you dislike about Tidio?** We've been using Tidio for over a 2 years now and just now we noticed that its harming our site. We started to do some SEO work and noticed our loading speeds were so mad and one of the bigges problems was the Tidio. After contacting support they just suggested and kept saying its not them and to ignore the issue. I talked to Piotr, Customer Experience Specialist and failed to provide any solution to this problem. Also had to find out the hard way about this problem. They know about it but don't tell their customers. What kind of a business is this? Use our product but by the way your loading speeds are going to tank. I even provided screenshots of before and after. With Tidio on our site it averages a speedo of 50-56 and once we removed it it jumped to 79-84. BIG difference for something they want us to ignore. So if you don't care about ranking or loading speeds then go for it. **What problems is Tidio solving and how is that benefiting you?** Their not its effecting our business. We wanted to use Tidio to help with communication but if people can't find our site theirs not point. ### 48. We'd recommend this to e-commerce businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Luke S. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Tidio?** Easy to use and implement on our online store. **What do you dislike about Tidio?** We've yet to find any downsides- but we don't expect any **What problems is Tidio solving and how is that benefiting you?** To help our customers choose products **Official Response from Bart Turczynski:** > Few words but of great value to us, thank you, Luke! ### 49. ALL-IN-ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Tidio?** Knowledge Base Lyro Agent is a great feature. **What do you dislike about Tidio?** Integrations with CRMs and other Apps are limited **What problems is Tidio solving and how is that benefiting you?** 24/7 Leads **Official Response from Bart Turczynski:** > Thanks for the review! ### 50. Excellent service for building customer interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Isabella D. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Tidio?** Tidio is so easy to use. I love the phone app; helps me talk with customers while away from my computer. Of course, more sales are made. It has everything I want and comes very cheap. **What do you dislike about Tidio?** Generally, Tidio works but can be slow at times. I wish it could be more cost-effective for small companies such as mine. It would have been nice if I could make this chatbot do more things. **What problems is Tidio solving and how is that benefiting you?** I got tremendous help from Tidio. Now, with Tidio, I am able to engage with new customers at the very moment they are ready to buy—irrespective of whether I'm at my computer or on my phone. This makes it easy to get them to click on "buy". **Official Response from Olek Potrykus:** > Hello Isabella! We truly appreciate your excellent review and the feedback provided. ## Tidio Discussions - [Can I somehow customize the sound of incoming messages?](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) - 1 comment, 2 upvotes - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [I use Tidio](https://www.g2.com/discussions/i-use-tidio) - 1 comment, 1 upvote - [Squarespace integration](https://www.g2.com/discussions/squarespace-integration) - 1 comment, 1 upvote - [can i use it on wordpress website?](https://www.g2.com/discussions/can-i-use-it-on-wordpress-website) - 1 comment, 1 upvote - [View Tidio pricing details and edition comparison](https://www.g2.com/products/tidio/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+04%3A10%3A17+-0500&secure%5Bsession_id%5D=c69dff4b-e3a0-4c7b-be4c-f75c9f652134&secure%5Btoken%5D=551597aed343b85935956b9fa43f9fae110643eb4027b13d3b90f8ae59c43222&format=llm_user) ## Tidio Integrations - 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Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Tidio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,729 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (553 reviews)