Tidio Reviews & Product Details

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

Seller

Tidio

Discussions

Tidio Community

Languages Supported

Arabic, Bengali, Bosnian, Bulgarian, Catalan, Czech, German, Greek, English, Estonian, Persian, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Latvian, Luxembourgish, Mongolian, Malay, Portuguese, Russian, Spanish, Serbian, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Tytus Gołas (Co-founder & CEO at Tidio - WE ARE HIRING! 🚀 )

Used by Self-Employed and 2 others

Beta

Get 15% off any paid plan after signing up for a 7 day free trial

Tidio combines live chat and chatbot tools to help you connect with your customers and generate more sales with outstanding instant support.

AI Workflows

See how people combine Tidio with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Sales

Alert reps when high-intent visitors arrive in chat/website

Capture buyer intent the moment prospects evaluate your pricing, qualify them automatically with AI, and alert your sales team in Slack while they're still on your site. Your reps can jump into live conversations with full context instead of chasing cold form submissions.

Tools used:

Tidio

Slack

Try the workflow

Blueprint · Customer Experience

Rescue abandoning Shopify carts with proactive chat and automated email recovery

Convert hesitant shoppers in real time with proactive chat support, then re-engage abandoners through email sequences synced from Tidio to Klaviyo. You capture contacts during conversations and route them to recovery campaigns while suppressing those who already purchased.

Tools used:

Tidio

Klaviyo

Try the workflow

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Tidio Integrations

(43)

Verified by Tidio

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Tidio G2 AI Agent Evaluation

Tidio ranks #1 of 9 evaluated CX agents

See full ranking

Overall score

How scoring works

Accuracy: 87%
Compliance: 92%
Relevance: 98%
Complete: 99%

View full evaluation on G2.ai

G2 reviews are authentic and verified.

Here's how.

Chukwunonso N.

Lead Designer/Founder

Design

Small-Business (50 or fewer emp.)

4/16/2025

"A very useful ai-powered live chat with great automation features"

4.5/5

What do you like best about Tidio?

The AI support agent was a dealbreaker. It has saved me cost and helped with improving customer experience for my site visitors Review collected by and hosted on G2.com.

What do you dislike about Tidio?

The pricing structure can be better. The human conversations and flow triggers should be increased for starter plan and the powered by Tidio should be removed too Review collected by and hosted on G2.com.

What problems is Tidio solving and how is that benefiting you?

Honestly, Tidio's been a game-changer for chatting with visitors on the Nulife Multimedia site. Before, it was like sending messages into the void, but now we can actually talk to people right when they're checking out our design work snd reduce the chances of them clicking off without getting their questions answered. Plus, the little robot helper answers all the basic stuff so I don't have to keep repeating myself, which is a huge time-saver. It just makes connecting with potential clients feel way more natural and less like pulling teeth, which is always a win. Review collected by and hosted on G2.com.

Response from Bart Turczynski of Tidio

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Thanks, Nonso, for this review! This is valuable feedback I'll pass along to the product team. If you need any help, reach out to the support team at support@tidio.net, check out https://help.tidio.com/hc/en-us, and simply talk to Lyro, it's got all the answers :)

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

8/25/2026

"Tidio Makes It Easy to Chat with Website Visitors"

5/5

What do you like best about Tidio?

It helps our office manager to chat directly with our website visitors. Sometimes visitors don't want to call or enter their private information. This is where Tidio comes in handy. Using Tidio is a no brainer if you want a live chatbot on your website. It solves the instant Q&A feature for many website visitors including ours and more importantly gives the "convenience factor" to the end user. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

AI messages can sometimes feel misleading or impersonal. Once customers realize they're interacting with AI rather than a real person, it can reduce trust and credibility. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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We appreciate your feedback! Please consider checking the guidance settings for Lyro, where you can set its tone and decide on emoji usage. I'm linking our help center article that can help you navigate with settings.

See how Tidio improved

Mimi K.

President

Small-Business (50 or fewer emp.)

10/15/2026

"Easy to Use with Straightforward Shopify Integration"

4.5/5

What do you like best about Tidio?

Easy to use, with a straightforward integration with Shopify. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

The cost is a bit higher than some of the competition. Review collected by and hosted on G2.com.

Jair A.

ventas

Mid-Market (51-1000 emp.)

7/28/2026

"The All-in-One Solution for Customer Support"

5/5

What do you like best about Tidio?

Ease of Use, All-in-One Solution, It combines live chat, and email marketing in a single dashboard, which simplifies customer support workflows. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

Chatbot Limitations, Mobile App Issues: There have been occasional reports of the mobile app being less stable or missing features compared to the desktop dashboard. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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We really appreciate your positive feedback, Jair!

Brittney L.

Strategic Marketing, Outreach, and Administrative Lead

Small-Business (50 or fewer emp.)

7/28/2026

"Tidio Has Been a Huge Time Saver"

5/5

What do you like best about Tidio?

One thing I really like about Tidio is Lyro. You can train it to handle common questions, so visitors get instant answers instead of having to wait for someone to reply. It takes care of a lot of repetitive inquiries, saves time, and helps ensure people get the information they need right away. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

The only thing I don't like is that the premium features cost money. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you so much for the 5-star review, Brittney!

Salvador G.

Voice Artist

Small-Business (50 or fewer emp.)

10/16/2026

Guest users or non-business users of the software, not included in G2 scores.

"Tidio Makes It Easy to Chat with Visitors and See Where They’re From"

5/5

What do you like best about Tidio?

With Tidio, I can see which countries my potential clients are in, and I can chat with them right away. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

Nothing so far honestly....it works fine for me Review collected by and hosted on G2.com.

Alex T.

Small-Business (50 or fewer emp.)

6/28/2022

"Take your customer service to the next level!"

5/5

What do you like best about Tidio?

Makes customer relations pretty smooth. Saves customers effort regarding emails. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

I actually don't use the automated replies so having it there sometimes is off-putting as almost click this. Review collected by and hosted on G2.com.

Response from Arek Zieliński of Tidio

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Hello, Alex! Thanks a lot for the review. Glad to hear Tidio is helping your online business :) And thank you for the widget size suggestion; perhaps this will be possible to implement in the future!

Verified User in Sports

Small-Business (50 or fewer emp.)

7/28/2026

"Seamless Setup and Time-Saving Workflows Across Locations"

4.5/5

What do you like best about Tidio?

Tidio was seamless to set up and made it easy for me to create multiple workflows. I also liked being able to copy those workflows across our different locations, which saved me a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

There isn’t much I dislike about Tidio, except that I can’t integrate it with Claude to handle some analytics and research. Aside from that limitation, it’s been great. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thank you for the 5-star review, it means a lot!

Filip K.

Project Manager

Small-Business (50 or fewer emp.)

5/15/2025

"The best assistant of our customers!"

5/5

What do you like best about Tidio?

Honestly, I'm really loving the recent updates to Lyro AI. It feels way more natural now and actually recommends specific products from our store instead of just giving generic bot answers. The fact that it can learn from our past chat histories is also a massive time-saver. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

While the interface looks great, the navigation could definitely be more intuitive. I sometimes get lost in the panel and actually have to Google how to find certain settings or features. Making the dashboard layout a bit more straightforward would be a huge help. Review collected by and hosted on G2.com.

Response from Bart Turczynski of Tidio

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Hi Filip, thank you for the review! If there's any thing you need help with, drop us a line at support@tidio.net. In the meantime, check out https://help.tidio.com/hc/en-us and stay up to date with the latest what's what at https://updates.tidio.com/en

Dan F.

Small-Business (50 or fewer emp.)

7/28/2026

"Simple Yet Effective for Boosting Conversions"

4.5/5

What do you like best about Tidio?

I like how Tidio is pretty simple to use. I really like the functionalities that help me initiate contact first with the customer as well as getting contacted by the customer. The initial setup was pretty easy for us and our IT guy. Review collected by and hosted on G2.com.

What do you dislike about Tidio?

I think in part there are too many buttons to my liking. I'd like to be able to customize what I'm seeing in the settings and other sides to simplify my workflow. Since I'm seeing less on the screen, I can focus more easily on what I'm seeing. Review collected by and hosted on G2.com.

Response from Support Tidio of Tidio

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Thanks, Dan, for your valuable feedback!