--- title: Tidio Reviews meta_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1957 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1957 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews **Vendor:** Tidio **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,957 ## About Tidio Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact ## Tidio Pros & Cons **What users like:** - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. (225 reviews) - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. (184 reviews) - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. (155 reviews) - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. (154 reviews) - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. (139 reviews) - Users love Tidio's **efficient AI-enabled chat features** , appreciating its user-friendly setup and fantastic support. (132 reviews) - Automation (124 reviews) - Intuitive (120 reviews) - Useful (117 reviews) - Users appreciate the **excellent customer support** of Tidio, enhancing their experience with seamless communication convenience. (107 reviews) **What users dislike:** - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. (76 reviews) - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. (59 reviews) - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. (57 reviews) - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. (56 reviews) - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. (55 reviews) - Users face **usage limitations** with Tidio's free version, often maxing out chat requests too soon. (47 reviews) - Chat Functionality (46 reviews) - Users find the **AI limitations** of Tidio restrictive, particularly in pricing and customization for their specific needs. (44 reviews) - Cost Limitations (44 reviews) - Chat Functionality Issues (43 reviews) ## Tidio Reviews ### 1. A Game-Changer for Customer Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2025 **What do you like best about Tidio?** Setting up Tidio was incredibly easy, even for someone with limited technical experience. The dashboard is intuitive, and navigating through its features feels seamless. **What do you dislike about Tidio?** While Tidio is packed with features, some advanced functionalities (like extensive chatbot logic) are locked behind premium plans. It’s understandable, but a bit limiting for small businesses just starting out. **What problems is Tidio solving and how is that benefiting you?** Customers expect quick responses to their inquiries, but businesses often struggle with delayed replies due to limited resources or inefficient systems. **Official Response from Bart Turczynski:** > Thanks so much for sharing your experience! ### 2. Very easy and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2025 **What do you like best about Tidio?** Love the lead gen and ai prompts. Already got 6 leads **What do you dislike about Tidio?** Setting up Flows is a bit of a learning curve **What problems is Tidio solving and how is that benefiting you?** Capturing leads **Official Response from Bart Turczynski:** > Yes! Bring those leads in! Flows are simple once you get the hand of it. Check out https://help.tidio.com/hc/en-us/sections/5452396719260-Flows and pre-made templates. ### 3. Great tool for your website, complete and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo d. | Head of Influencer Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Tidio?** Its ease of integration is incredible. It is very intuitive, fast, and simple. With Tidio, you can see who visits your website, understand their needs, and it also allows you to have a live chat with a real person or AI for your clients and users. It is highly recommended and a very good option to complement the professionalism of your website. The implementation of the tool is very easy and very simple. I use it daily, without a doubt. **What do you dislike about Tidio?** Nothing, everything is very well thought out. Nothing more than Tidio is needed to have the perfect complement for your website. I am very happy with the result; I have been using this tool for quite some time and so has my entire team. Customer service is solved with Tidio. **What problems is Tidio solving and how is that benefiting you?** Tidio has resolved quick questions from my clients and users. Thanks to Tidio, time has been saved and information has been quickly offered without the need for them to write a request in an email; with Tidio, it was possible to solve the user's problem. **Official Response from Olek Potrykus:** > Hi Hugo! Thank you for such a positive and extensive review! ### 4. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Regional Director for Europe, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Tidio?** Using Tidio has been a game-changer for our business. The setup was straightforward, and it seamlessly blended into our website. Our customers love the instant responses they get from the chatbot, and having live chat support has significantly improved our service quality. The automation features save us a ton of time, and the analytics help us understand our customer interactions better. It’s especially great for a small business like ours because it offers robust features without breaking the bank. Highly recommend it for anyone looking to enhance their customer communication! **What do you dislike about Tidio?** While Tidio has many strengths, there are a few areas that could be improved. The customization options, though good, sometimes feel limited, especially if you have specific design needs. The initial setup, although straightforward, can be a bit overwhelming due to the sheer number of features available. Additionally, some advanced features are locked behind higher pricing tiers, which might be a drawback for smaller businesses with tight budgets. **What problems is Tidio solving and how is that benefiting you?** Communication **Official Response from Olek Potrykus:** > Hello Alex! We really appreciate the review. The feedback provided helps us develop and find the areas we may improve to make user's experience even better. ### 5. Tidio makes me TiDY-O with Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** James V. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2025 **What do you like best about Tidio?** The AI Chat Bot and the Chat Widget Compatibility. **What do you dislike about Tidio?** How the customer support is digitalized but its fine. **What problems is Tidio solving and how is that benefiting you?** I am the owner of a small town operation running out of a shack in downtown fort lauderdale with almost no employees and definitely none of Customer Support so this helps alot with reducing need for employment. **Official Response from Bart Turczynski:** > Thank you for the pun-tastic review, James! ### 6. Great way to communicate with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy S. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2024 **What do you like best about Tidio?** It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it. **What do you dislike about Tidio?** More unlimited messages. More features for the free version. **What problems is Tidio solving and how is that benefiting you?** Immediate customer responses **Official Response from Bart Turczynski:** > Glad you're enjoying Tidio, Kristy! Thank you for the review :) ### 7. Chat Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Tidio?** That it keeps logs of past conversations. **What do you dislike about Tidio?** that it doesn't log you out after a certain amount of time **What problems is Tidio solving and how is that benefiting you?** N/A **Official Response from Bart Turczynski:** > Thanks! ### 8. Time saver for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Abdallah A. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Tidio?** The automations that are really easy to set up. Plus the chat bot that we use has shown huge success in terms of deals redeemem for local businesses. I use tidio on a daily basis and it easily integrates with all our other platforms. The customer support team is also immaculate, I reached out to them once and they helped me figure everything out easily. **What do you dislike about Tidio?** It took me sometime to figure out how to set up the chat bot correctly, but once I got it down, it was really use to easy to use all the time. **What problems is Tidio solving and how is that benefiting you?** We have an application where you can only redeem deals on Iphone, no andorid. With Tidio's chat bot we were able to allow android users to redeem deals through the chat bot **Official Response from Olek Potrykus:** > Hello Abdallah! Thank you so much for the review! We sincerely appreciate your feedback. We are glad that the support you received meets your expectations and the flows are helpful in your everyday work :) ### 9. Great app for my Shopify store **Rating:** 5.0/5.0 stars **Reviewed by:** Marina F. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Tidio?** Automated flows with Tidio are great and easy to set up. You can add discounts and have Tidio create its own discount codes which makes so much easier to manage. The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have. **What do you dislike about Tidio?** I only tried free version of Tidio but I am thinking to upgrade because I feel like I loosing the opportunity to reach out to more potential customers. **What problems is Tidio solving and how is that benefiting you?** When the customer is about to leave the abandoned cart, the chat comes up asking why are you leaving. The customer has to pick if its the price or he/she didnt find what they were looking for and its its the price, then chat offers a discount and customer ended up purchasing the product. **Official Response from Olek Potrykus:** > Hello Marina! Thank you for the review, we appreciate it so much. We're glad to know that our flows help you in sales, by offering the discount to the users who are attempting to abandon the purchase. Also, Lyro is a great tool for saving the time of your chat agents, it made our day to know you're satisfied with its result :) ### 10. just perfect! very happy with it! **Rating:** 5.0/5.0 stars **Reviewed by:** fabien g. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Tidio?** It's in my own opinon the best tool for customer support. its easy to understand - great service - never had problems with them! pretty much features aswell and the implementation was very easy! **What do you dislike about Tidio?** nothing. everythings perfect in my opinion **What problems is Tidio solving and how is that benefiting you?** Get in contact with my customers **Official Response from Bart Turczynski:** > Fabien, what a nice review, it's very motivating! ### 11. So far so good it's kinda hard to connect at first and instructions are not that informative **Rating:** 4.0/5.0 stars **Reviewed by:** Clark X. | Apprentice labor union, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Tidio?** I'm still figuring it out hopefully it does it's job and I get some leads to some sales **What do you dislike about Tidio?** Instructions aren't clear really and it kinda lags might be my service or I have not used it enough **What problems is Tidio solving and how is that benefiting you?** None yet still waiting to see results and go from there **Official Response from Olek Potrykus:** > Hello Clark! We appreciate your insights! Please be rest assured you may contact our support at support@tidio.net to receive assistance with any doubts you may have about Tidio :) ### 12. Great App **Rating:** 4.0/5.0 stars **Reviewed by:** Majdi S. | 2 - 10, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Tidio?** Great app, easy to use, AI helper, Works on Shopify and Wordpress **What do you dislike about Tidio?** Free plan doesn't have much to offer, you must get the paid plan **What problems is Tidio solving and how is that benefiting you?** I am using Tidio to collect emails and offer discount codes **Official Response from Bart Turczynski:** > Thanks for the review, Majdi. Happy to hear the AI helper is, well, helpful! ### 13. Powerful chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Dave H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Tidio?** I've tried many bots! Tidio is powerful and easy to install. I just put it on my WP site. Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. The mobile app lets me know when some on uses the chat. I can personally chat with visitors too..More features are available too.. 7 day free trial of everything and a free plan that will works now for me.. Highly recommend! **What do you dislike about Tidio?** Not a thing for now.. everything works fine. **What problems is Tidio solving and how is that benefiting you?** I know when a customer asks questions **Official Response from Olek Potrykus:** > Hi Dave! We really appreciate your review and that you're satisfied with Tidio and Lyro bot:) ### 14. Easy to use and best **Rating:** 5.0/5.0 stars **Reviewed by:** Rohan D. | Customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2025 **What do you like best about Tidio?** Best and easy to use, no payment required, free, best in class. **What do you dislike about Tidio?** I like; I don't have any reason for dislike. **What problems is Tidio solving and how is that benefiting you?**

Welcome to the live chat support. How can I assist you today?

**Official Response from Bart Turczynski:** > Thank you, Rohan! ### 15. Tidio is awesome and affordable! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Tidio?** The business I work for using Tidio for Live Chat and it is amazing. Tidio's live chat bot is amazing and you can provide it some information about your services and it will take that and provide it to potential customers. You can even transfer conversations to the chat bot. This is our mosted used feature. It's easy to edit the chat widget and add it to your site. Another feature that is awesome is the ability to acquire leads from site visitors and tidio has a built-in way of tracking it. **What do you dislike about Tidio?** I think the most disappointing feature is the lack of integration with external platforms. The options are there but they are very limited. **What problems is Tidio solving and how is that benefiting you?** Tidio is allowing us to offer realtime support and presales to potential clients for a very affordable price. We don't have to pay per support member and our customers are satisfied with the ability to get an instant response back from our support. ### 16. Easy to set up and instantly adding value!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam W. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2025 **What do you like best about Tidio?** Easy to set up, great app to keep on top of visitor visits **What do you dislike about Tidio?** Nothing as it really has instantly offered value! **What problems is Tidio solving and how is that benefiting you?** Connecting with customers asap **Official Response from Bart Turczynski:** > We're excited to hear that, Sam! Thank you for sharing your experience :) ### 17. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Omar C. | I manage my website (Website Manager)., Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Tidio?** The best thing is their Lyro AI chatbot. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable. **What do you dislike about Tidio?** I disliked the fact that there is a strict limit of 50 conversations on the bot (on the free plan). I think it should be at least 100 or 150. **What problems is Tidio solving and how is that benefiting you?** It is solving a huge problem of communication on my website, and now customers are highly fidelized by the bot and they come back quickly. **Official Response from Olek Potrykus:** > Hello Omar! It's great to hear that you like our AI bot Lyro. We promise to develop it even more :) ### 18. Honest Review - There are better options out there! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Tidio?** The interface is clean and relatively easy to use. If you're a startup with one or two people, it's cost effective (or at least it was). **What do you dislike about Tidio?** ***EDITED 7/5/24*** I'm updating to 6/10, as they refunded me for unused service and it was a good full-featured entry level chat platform. They didn't technically have to do that, but they did and that does carry some weight! It did take escalating it all the way up to head of customer service, but they did what they said they would do. ***ORIGINAL*** Not a good company. Used them for my business for 3 or 4 years. They quadrupled their price in a short period of time recently, came out with a terrible AI tool (Lyro), can't use their API unless you are on Tidio+ ($500/mo), platform is unable to capture the initial landing url, and they won't refund you for unused months when you want to stop using their service. They said it was in their terms (which it is), but that doesn't mean they can't refund you, they just won't. Their platform is also NOT SCALABLE at all. If you have a few users (say 3-5) and you want to add a few more, you essentially have to make a huge price jump to another tier, which is ridiculous. BAD experience. **What problems is Tidio solving and how is that benefiting you?** Tidio served as a way for me to communicate with my customers on my website. **Official Response from Olek Potrykus:** > I'm really sorry to hear about your negative experience. You've posted this exact review on multiple different websites. I would like the chance to address and resolve this issue with you. ### 19. Tidio works well with our BigCommerce site. **Rating:** 5.0/5.0 stars **Reviewed by:** Edward L. | Owner, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Tidio?** It was easy to install from the App Store. It was also easy to personalize a few of the chat features. **What do you dislike about Tidio?** The only thing that would help would be being able to see how many users and what page they're viewing, on the free level service. **What problems is Tidio solving and how is that benefiting you?** It solves the problem of having an accessible customer service system. Almost every site has some sort of chat feature, so it's important to also have one. **Official Response from Olek Potrykus:** > Hello Edward! Thanks a lot for your feedback! ### 20. Great program works perfect for our ecom biz **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew B. | Warehouse Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Tidio?** Chat bot is great and easy to set up for sure **What do you dislike about Tidio?** Cost is way to high and they make you pay for mutiple packages that should all be in one anyway very overpriced **What problems is Tidio solving and how is that benefiting you?** Helping **Official Response from Bart Turczynski:** > Thank you, Mathew, for giving us a review, it's great you're enjoying the chatbot :) ### 21. Simple, powerful, easy to implement real time chat. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark L. | Managing Director, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Tidio?** Ease of Use, Free to use version which provides enough functionality to be useful **What do you dislike about Tidio?** Not a fan of being prompted to implement AI based responses. **What problems is Tidio solving and how is that benefiting you?** Solves the problem of interacting with clients in a timely manner. **Official Response from Bart Turczynski:** > Thank you, Mark, for the five stars! We're confident that AI-based responses provide real value, because of the positive feedback we're getting from clients who've implemented them. If you ever give them a shot, do reach out — I'd love to hear your thoughts ### 22. Amazing Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Tidio?** It has helped our business boost lead generation and as a result revenue while also cutting our costs. **What do you dislike about Tidio?** Some plans seem a bit costly so some businesses may not be able to afford it initially but if you can, it's worth it! **What problems is Tidio solving and how is that benefiting you?** Helps us collect more leads which is increasing our revenue. **Official Response from Bart Turczynski:** > Great to hear you're getting more prospective clients! Thank you for sharing :) ### 23. So easy to Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Tidio?** Tido is so easy to integrate in to your website, the mobile app is an excellent tool when away from the office to reply to messages **What do you dislike about Tidio?** That the mobile App logs you out after a period where you haven't logged in for a while **What problems is Tidio solving and how is that benefiting you?** Get to people immediately **Official Response from Bart Turczynski:** > Thank you for leaving us a review! ### 24. Good service review **Rating:** 4.5/5.0 stars **Reviewed by:** Celestin N. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2024 **What do you like best about Tidio?** I like the Tidio flow which automates my tasks **What do you dislike about Tidio?** Prices are a bit expensive, especially for Tidio flows **What problems is Tidio solving and how is that benefiting you?** Automates responding to customer inquiries **Official Response from Bart Turczynski:** > Thank you, Celestin! ### 25. A Simple and Powerfully Effective AI Support **Rating:** 5.0/5.0 stars **Reviewed by:** David F. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Tidio?** The range of options and solutions they offer busineses is robust. If you are looking for a solution to your support functions, website visitor interactions, and chat staff, this platform will probably solve many challenges in a simple format. For me, I am still learning the software, but so far I am blown away by the scope of what it can do and solve. **What do you dislike about Tidio?** At this point, I am not able to identify negatives with the platform. I have been impressed with the options, the fair pricing and extraordinary customer service who by the way is not intrusive or pushy with the sales pitch. They are confident yet not eager and that has been one thing that stands out as a positive. **What problems is Tidio solving and how is that benefiting you?** Capturing the exact moment a customer is on the website and may have questions. The chatbot helps to get information to a customer fast so they can come to a buying decision quickly. This benefits our business by getting the information the customer wants and needs to them in real time and we can continue about our tasks while the AI support can take care of the customer. **Official Response from Ricardo Arreola:** > Thank you for taking the time to share your experience with Tidio! We're thrilled to hear that you're exploring the wide array of options Tidio offers for support functions, and has been exceeding expectations for your business needs. Our goal is to simplify complex challenges into easily manageable solutions, and we're delighted to hear that you're finding value in our platform. Your feedback regarding our fair pricing and exceptional customer service truly warms our hearts. We strive to provide a seamless experience without intrusive sales pitches, and believe in empowering our users with confidence in our product and support, without any unnecessary pressure. Once again, thank you for choosing Tidio, and please don't hesitate to reach out if you have any questions or need further assistance. We're here to support you every step of the way. ### 26. Best chat app for our website **Rating:** 5.0/5.0 stars **Reviewed by:** Marco M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Tidio?** One of the standout features of Tidio is its versatility and ease of use. Whether it's setting up live chat support, implementing chatbots, or launching email marketing campaigns, Tidio offers a seamless experience that empowers businesses to engage with their customers effectively. I use it everyday. **What do you dislike about Tidio?** Tidio is a highly recommended communication solution for businesses looking to streamline their interactions with customers. Its user-friendly interface, robust features, and responsive support make it a valuable asset for any organization striving to enhance customer engagement. Very easy to integrate into my website. **What problems is Tidio solving and how is that benefiting you?** Tidio solves several key problems that businesses commonly face in managing customer communication. Firstly, it streamlines the process of engaging with customers by providing a unified platform for live chat, chatbots, and email marketing automation. This consolidation of communication channels simplifies workflow and saves time for customer support teams, enabling them to handle inquiries more efficiently. **Official Response from Olek Potrykus:** > Hi Marco! Thank you so much for the review. We're thrilled to know how much Tidio helps you manage your interactions with the customers. ### 27. Extremely easy to navigate, and very easy to integrate to my website **Rating:** 3.5/5.0 stars **Reviewed by:** Nicholas C. | Owner and Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Tidio?** Honestly the step by step direction on what to look for and how to apply the product to the website. Implementing the product to the website was a breaze. There are a lot of differnt things to choose from designing the product to fit you and your brand. Integration was a simple, especially for someone that is afraid of coding. **What do you dislike about Tidio?** Limited number of interactions post trial. **What problems is Tidio solving and how is that benefiting you?** I never know how many people are on my website, and even if anyone is booking. This is one of the reasons I went with Tidio **Official Response from Olek Potrykus:** > Hello Nicholas! Thanks so much for this great review. Hope Tidio will help you in your future challenges with customer support. ### 28. Very intuitive platform **Rating:** 4.5/5.0 stars **Reviewed by:** Zuri T. | Social Media and Marketing Coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Tidio?** It is a very clear and intuitive platform. Easy to understand and manage with very interesting tools and analytics. The chatbot is very easi to be trained and the setup is automatic. **What do you dislike about Tidio?** Could improve flexibility. More chatbots in one single plan **What problems is Tidio solving and how is that benefiting you?** Automation, customer service **Official Response from Bart Turczynski:** > Thank you, Zuri, for reviewing! ### 29. Truly a life saver **Rating:** 5.0/5.0 stars **Reviewed by:** Paul N. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Tidio?** I like that Tidio is very easy to use & managed for my Shopify business. It helps create more trust with my online customers and it's mobile version of the app is great! I can see who visits the store and the experience overall is really amazing. I recommend 100% **What do you dislike about Tidio?** Took me a day to understand how to navigate. **What problems is Tidio solving and how is that benefiting you?** Answering questions that my customers may have before placing an order. Allowing me to see who visits my online store and if there in America. **Official Response from Olek Potrykus:** > Hello Paul! We're happy to know that Tidio meets your needs and is a useful tool in your everyday job! ### 30. Powerful tool to 'catch the fish that got away'!🐟🐠 **Rating:** 5.0/5.0 stars **Reviewed by:** Dean A. | Senior Technical Advisor / Consultant, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Tidio?** Tidio is a great platform that integrates well w/ other avenues of customer communication & support channels👍🏼...It is easy to use and understand, allowing additional opportunities to capture current customer needs or prospective consumer interest that is oftentimes lost to everyday busy lives or hectic schedules, when 'traditional communication' may not be the most practical🤔...Tidio provides a solid position from which to maximize the ability to serve your customers 'at their convenience' in a simple & straightforward manner, and on 'their terms' which is a great incentive for customers to utilize this option at their leisure!😎 **What do you dislike about Tidio?** As with any and all 'remote communication' there is sometimes a 'communication breakdown' where the message between the customer and support is not quite clear, or there may be something that's 'lost in translation' between the two parties that cannot easily be explained or deciphered in this manner🧐...in these cases, a phone conversation may be more practical, but this scenario is not a criticism of Tidio itself specifically, and it's a typical (and familiar!) frustration experienced w/ any 'remote' communication channel, much like Sms or Txt messages to one another on our cellphones!😵 **What problems is Tidio solving and how is that benefiting you?** Many customer issues/problems w/ current/past orders can be solved efficiently w/ this tool👍🏼...many NEW prospective customers can be realized with this tool as well!🤑 **Official Response from Olek Potrykus:** > Hello Dean! Thank you for taking time to leave us the review. While we do not have the phone call feature, the video call is now available within the conversation. You can initiate it as an operator anytime. Please check the article where we explain how it works: https://help.tidio.com/hc/en-us/articles/14288764954268-Live-Video-Calls ### 31. Fantastic, easy to use and good support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Tidio?** What I really love about Tidio is how user-friendly and intuitive the interface is. It makes managing chats a breeze, even for someone like me who isn't particularly tech-savvy. The real-time visitor tracking feature is a game-changer; it allows me to see who's on my website and start a conversation instantly. This has significantly boosted customer engagement and satisfaction. Plus, the customisation options are fantastic, letting me tailor the chat widget to match my website's look perfectly. Overall, Tidio has made connecting with my website visitors a genuinely enjoyable experience! **What do you dislike about Tidio?** While I really enjoy using Tidio, there are a couple of things that could be improved. Sometimes, the notification system can be a bit unreliable, causing me to miss messages if I'm not constantly checking the dashboard. Additionally, the mobile app could use some enhancements to make it as seamless as the desktop version. It occasionally feels a bit clunky and slower. Lastly, having more in-depth analytics and reporting features would be fantastic, as it would help me better understand my customer interactions. Despite these minor issues, Tidio is still a great tool! **What problems is Tidio solving and how is that benefiting you?** Tidio is awesome because it lets me chat with customers in real-time, which is super handy for answering questions right away. The chatbots are a lifesaver too! Even when our office is closed, they keep the conversation going and help capture leads from our website traffic. This means we’re always engaging with visitors, no matter the time of day. It’s really boosted our customer satisfaction and ensured we don’t miss out on potential clients. Tidio just makes everything so much easier and more efficient! **Official Response from Olek Potrykus:** > Hello there, your review means a lot to us. It’s fantastic to know that Tidio helps you engage with your customers more, been during the offline time. We're also grateful for the insights about the notifications, app and analytics -- it helps us identify the needs of our customers and improve. ### 32. Good for customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2024 **What do you like best about Tidio?** the flows are the best part. easy to use unfortunately its a 100 limit for new users **What do you dislike about Tidio?** the limited ability to customise the front facing chat, would like to make it look like the gorgias, or zendesk options but it works fine. **What problems is Tidio solving and how is that benefiting you?** solving customer reluctancy to ask about products, and decrease bounce rate. **Official Response from Bart Turczynski:** > Thank you for the review! Glad to hear you're enjoying Flows :) ### 33. A Remarkable Chatbot Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jaspreet M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Tidio?** As a user of Tideo Chatbot, I am genuinely impressed with its performance. Here are some highlights that make Tideo stand out: Intelligent Responses: Tideo consistently provides accurate and relevant answers. Whether it’s answering questions, assisting with tasks, or engaging in conversation, the chatbot’s intelligence shines through. Efficiency: Tideo’s quick response time ensures a seamless interaction. It understands context and adapts well to various queries. Politeness and Empathy: Tideo’s friendly tone and empathetic approach create a positive user experience. It feels like chatting with a helpful friend rather than a machine. Adaptability: Tideo handles a wide range of topics, from technical queries to casual conversations. Its versatility is commendable. Problem-Solving: Tideo doesn’t just provide information; it actively helps users solve problems. Whether it’s troubleshooting, offering suggestions, or guiding through processes, the chatbot excels. Privacy and Security: Tideo respects user privacy and doesn’t ask for unnecessary personal information. This transparency is reassuring. **What do you dislike about Tidio?** I found the left panel with settings and configuration a bit confusing. Since I was new to the platform altogether, I found myself kind of lost but then figured out my way and was able to integrate Tidio in my website. **What problems is Tidio solving and how is that benefiting you?** Well, the AI Chatbot Lyro is answering all the questions. Sometimes, people are reluctant to call but find it easy to chat. That way, I found I am getting more leads. ### 34. Great with minor room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Tidio?** Love the simplicity, the app is also very good **What do you dislike about Tidio?** The AI rephraser could honestly be much better, sometimes it generates strange sentences **What problems is Tidio solving and how is that benefiting you?** Helps us to get in touch with customers and solve issues quickly **Official Response from Bart Turczynski:** > Thank you for the review! ### 35. My Tido review **Rating:** 5.0/5.0 stars **Reviewed by:** Paul S. | Publisher, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Tidio?** After struggling using another chat widget, K remember Tidio. I deactivated the other plugin and installed Tidio. Up and running in just a few minutes. I also installed their mobile app so I can monitor visitors and able to chat with them on my phone app. Highly recommended. **What do you dislike about Tidio?** So far all is good.still want to learn how their ticket support works. **What problems is Tidio solving and how is that benefiting you?** Helping answer subscriber questions. **Official Response from Olek Potrykus:** > Hi Paul! We appreciate your kind review so much. It's encouraging that you've returned to using our plugin and that you're happy with it! ### 36. Prevent potential customers from going to your competitors! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Tidio?** As a small business owner, every second counts when a potential customer reaches out. If you aren't quick to help, they'll reach out to one of your competitors and sign up with them instead. Using Tidio, I get notified on my computer and phone when I have someone on my website trying to chat with me. The loud ping on my computer always startles me, and it takes me a brief moment to realize it's the Tidio software, but at least I figure it out quickly. Tidio integrates nicely with my website design and was super simple to get it installed on my website. Since installing this about 6 weeks ago, it gets used by about 10% of my website visitors. Out of those users, I've been able to successfully convert about half of them into regular clients. **What do you dislike about Tidio?** On my Windows application, I have to log into the app every few days. About 25% of the time I get a large splash screen that tries to get me to upgrade my account, but as I'm simply a very small business, I can't afford the upgrades yet. **What problems is Tidio solving and how is that benefiting you?** Tidio helps get the customers that are "on the edge" of signing up and gives me another chance to convert them as a sale. ### 37. Easy operation, countless possibilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2024 **What do you like best about Tidio?** Tidio not only offers the opportunity to elevate support to a whole new level, but the usability is also as easy as it can be. Automations require no code and integration with other programs works without problems. **What do you dislike about Tidio?** The pricing structure of Tidio leaves something to be desired. It's nice that there is a free version that allows for a lot of testing, but in the first pricing plan, you don't really get much more for your money. Only when you dig deep into your pockets does Tidio become worthwhile for medium-sized businesses. **What problems is Tidio solving and how is that benefiting you?** The hurdle that customers have to write via email is higher than in live chat. Customer loyalty is significantly greater and our customers feel better taken care of. Questions can be answered quickly. **Official Response from Olek Potrykus:** > Hi there! Thank you for your feedback and the review. We're providing some special offers from time to time, you can see them in your panel, hopefully you can use one once it appears for you! ### 38. Efficient, real time customer interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Michael J. | Onshore Business Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Tidio?** Seeing real time web traffic and being able to customise responses or chat live to future customers as they browse. **What do you dislike about Tidio?** Nothing; I need to learn more about all the AI elements as there's so much it can do for your website and marketing. **What problems is Tidio solving and how is that benefiting you?** Our business has complex personal services and oftern a chat bot is not appropriate; so we can dive in and assign a chat to a team member to assist. **Official Response from Olek Potrykus:** > Hi Michael! We appreciate your review so much! In case you need some assistance regarding our AI, please contact us at support@tidio.net, the Team will be there to help. ### 39. What it says on the tin **Rating:** 5.0/5.0 stars **Reviewed by:** Jay R. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Tidio?** Unlike other providers Tidio doesn't charge for every minor thing. There support team are quick, prompt and supportive! **What do you dislike about Tidio?** Sometimes when using URL doesn't contain this doesn't reflect. Would also be nice to see more rewards for loyalty **What problems is Tidio solving and how is that benefiting you?** Tidio is a low cost, high quality solution to support the needs of my customers across multiple platforms. It is easy to get the hang of and works like a charm **Official Response from Olek Potrykus:** > Hello Jay! Thanks a lot for your amazing review! From time to time we provide special offers for our customers, if any like this applies to your project, you will see the prompt inside the panel. Hope you get one soon! ### 40. Boosting Jewelry Sales: Tidio's Impact on My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Tidio?** Tidio helped a lot my jewellery business with all of its features. Easy to setup once you get it. I really encourage other jewellery businesses with an online presence, I use it frequently since I integrated it to my shopify store. The support has been amazing. I highly recommend Tidio to everyone who wants a reliable chatbot. **What do you dislike about Tidio?** There's not really anything I dont like about Tidio. It took a bit of time to get use to the platform, but afterwards, it was pretty easy. So nothing to dislike **What problems is Tidio solving and how is that benefiting you?** It helps me speak with visitors with the Live Chat to resolve issues quickly and help improve sales. I use Lyro AI Integration to handle inquiries efficiently. It provides personalised assistance to help the customers shop. ### 41. I like it **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Tidio?** Response rate is now much much higher than before **What do you dislike about Tidio?** It's expensive especially the bundle that has the option to override the bot and multilanguages **What problems is Tidio solving and how is that benefiting you?** Call center (support) and conversion **Official Response from Bart Turczynski:** > Thanks, Ahmed! Happy to read you improved your response rates! ### 42. Great plugin for Wordress websites. Easy to use and implement **Rating:** 4.5/5.0 stars **Reviewed by:** Zurabi M. | Information Technology Solutions Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2024 **What do you like best about Tidio?** LiveChat has many features, both free and paid plans provide great features, all in all, this is a great plugin to use with a WordPress website. It is quite easy to use and implements, also provides great support team. **What do you dislike about Tidio?** Not a downside but after a customer interacts with a website you get an alert in the iIdo panel, the issue is that after visitor logs off the webite Tido is late to respond to this action **What problems is Tidio solving and how is that benefiting you?** Most issues related to communicating with customers online, keeping contacts in the system, determining their location. **Official Response from Olek Potrykus:** > Hello there! Thanks a lot for the feedback, it's really valuable to us. We're happy to know you like the support received! ### 43. Excellent B2C communication tool **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel F. | Web Developer/Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Tidio?** Inuitive configuration, customization capabilities, plans for specific needs, the AI Tool is interesting i am already implementing it and i hope to get benefits frmo this great tool. **What do you dislike about Tidio?** I don't believe there is anything that i dislike, a thing that i find hard to find is a licence that is affordable for freelancers. **What problems is Tidio solving and how is that benefiting you?** Tidio is helping me reach users more effectively, where before I had only a contact form, now i can have a chat bubble across every page that is appealing and will definitely convert leads. **Official Response from Olek Potrykus:** > Hello Miguel! Thank you for the review, it made our day! ### 44. User friendly, but needs some smarter functions. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Tidio?** That I can have it on my phone, so I'll get notified when there's a chat message. **What do you dislike about Tidio?** I keeps showing up as online even after operating hours. **What problems is Tidio solving and how is that benefiting you?** It helps our customers getting fast and easy help. **Official Response from Bart Turczynski:** > Thank you for sharing your review! ### 45. A Seamless Chat Solution for Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Punith g. | Digital Marketing executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Tidio?** What I like best about Tidio is its easy setup and intuitive interface. The Customizable chatbots automate customer interactions, and its seamless integration with CRM'S enhances efficiency. **What do you dislike about Tidio?** What i dislike about Tidio is that some advanced features are locked behind higher pricing tiers, and the free plan's limitations can feel restrictive for growing businesses. **What problems is Tidio solving and how is that benefiting you?** Tidio Solves the problem of timely customer communication by providing an easy-to-use live chat and chatbot solutions. This has significantly improved our responses times and customer satisfaction. **Official Response from Olek Potrykus:** > Hello Punith! We’re overjoyed hearing about your positive experience! Our whole team works hard to guarantee customer satisfaction. We also value your feedback regarding our pricing, it helps us identify customers needs. ### 46. Great customer service app **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2024 **What do you like best about Tidio?** Interstates with Shopify and allows all our conversations to be in one place. **What do you dislike about Tidio?** It links with lots of marketplaces, but it doesn't link with Etsy or EBay - this for us would be perfect. **What problems is Tidio solving and how is that benefiting you?** It allows our customer support to see all conversations in one place **Official Response from Olek Potrykus:** > Hello Lucy! We really appreciate your feedback regarding Tidio and other platforms where the update could be useful :) ### 47. I think this is the best for website owner And the AI Integrated features is the best. **Rating:** 4.5/5.0 stars **Reviewed by:** PB S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Tidio?** Tidio is a customer service platform that combines live chat, email, and social media messaging into one dashboard. It uses AI to automate tasks and is easy to use even for beginners. Tidio also offers a free plan. **What do you dislike about Tidio?** It has limitations in areas like queue visibility, pricing for larger teams, reporting, and chatbot customization. These might be drawbacks depending on your specific needs. **What problems is Tidio solving and how is that benefiting you?** Tidio solves communication headaches by offering a one-stop shop for live chat, email, and social media messaging. AI features power Tidio's benefits: 24/7 customer service with chatbots. Increased sales through targeted messaging. More efficient agents with repetitive task automation and prioritized chats. ### 48. Fast and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle t. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2024 **What do you like best about Tidio?** I use it to reply live visitors on my website **What do you dislike about Tidio?** Good for talking with visitors and knowing their location **What problems is Tidio solving and how is that benefiting you?** talking to clients live and for free! **Official Response from Olek Potrykus:** > Hello Kyle! Thank you for taking the time to leave us a great review! ### 49. This is a great messaging and ai chat system! **Rating:** 4.5/5.0 stars **Reviewed by:** Austin D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2024 **What do you like best about Tidio?** Being bombarded with insignificant messages from spammers pushed me away from wanting to check my messages at all. With this ai chat I'm hoping this will save me the time and handle leads and orders properly. So far it's been so easy to install I did it from my phone (eventhough I had to install the widget manually using code). Overall it seems great and im looking forward to what potential they have. **What do you dislike about Tidio?** Nothing I can say I dislike about Tidio. **What problems is Tidio solving and how is that benefiting you?** Time management and cleaning up unorganized messages. Sorting unimportant messages and important messages so I don't waste time when I'm dealing with people who aren't requesting tickets or asking for help. ### 50. Great product, would definitely recommend **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Tidio?** Easy to setup and a great tool for customer service **What do you dislike about Tidio?** Price of the higher packages are too much for me at the moment **What problems is Tidio solving and how is that benefiting you?** Communicating with customers **Official Response from Bart Turczynski:** > Glad to hear Tidio is helping you with your customer service needs :) What features are you enjoying the most at the moment? ## Tidio Discussions - [Can I somehow customize the sound of incoming messages?](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) - 1 comment, 2 upvotes - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [I use Tidio](https://www.g2.com/discussions/i-use-tidio) - 1 comment, 1 upvote - [Squarespace integration](https://www.g2.com/discussions/squarespace-integration) - 1 comment, 1 upvote - [can i use it on wordpress website?](https://www.g2.com/discussions/can-i-use-it-on-wordpress-website) - 1 comment, 1 upvote - [View Tidio pricing details and edition comparison](https://www.g2.com/products/tidio/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A40%3A55+-0500&secure%5Bsession_id%5D=b014760b-17fc-471d-bc8e-b1b0ef438e4d&secure%5Btoken%5D=7159890c86034d81ec8c4c80b217603b4f7a82cecf5b752e220005c724000174&format=llm_user) ## Tidio Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Bluur®](https://www.g2.com/products/bluur/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook Login](https://www.g2.com/products/facebook-login/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Jimdo](https://www.g2.com/products/jimdo/reviews) - [Joomla](https://www.g2.com/products/joomla/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [MailerLite](https://www.g2.com/products/mailerlite/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Openapi](https://www.g2.com/products/openapi/reviews) - [OpenCart](https://www.g2.com/products/opencart/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Re:amaze](https://www.g2.com/products/re-amaze/reviews) - [Shift4Shop](https://www.g2.com/products/shift4shop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Inbox](https://www.g2.com/products/shopify-inbox/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [SITE123](https://www.g2.com/products/site123/reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Travelpayouts](https://www.g2.com/products/travelpayouts/reviews) - [VASPP BREVO](https://www.g2.com/products/vaspp-brevo/reviews) - [Webydo](https://www.g2.com/products/webydo/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sites](https://www.g2.com/products/zoho-sites/reviews) ## Tidio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Tidio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,729 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (553 reviews)