Tidio Reviews & Product Details

Tidio has helped our business a lot, especially with managing customer support and communicating with customers quickly. Having live chat and automation in one place makes it much easier for our team to handle questions and provide faster responses. The platform is easy to use, integrates well with our store, and has helped us improve the overall customer experience. It has become an important tool for our day-to-day customer service. Review collected by and hosted on G2.com.

The main thing I dislike about Tidio is the pricing structure. There are several different plans for different features, and to get the full benefit of the platform for customer support, you may need to subscribe to multiple plans at the same time. This can make the overall cost quite expensive. I would prefer a simpler all-in-one plan that includes the main customer support, automation, and AI features at a reasonable price. Review collected by and hosted on G2.com.

I like Tidio’s simplicity, intuitive interface, and seamless integrations. It was very easy to set up, and I find it easy to manage across multiple WordPress websites. I also appreciate the clean dashboard and being able to manage customer conversations in one place without unnecessary complexity. I use it with WordPress and WooCommerce, and I’ve also integrated it with Facebook Messenger. Review collected by and hosted on G2.com.

I find Tidio relatively expensive for smaller businesses or websites with lower traffic because some useful features are locked behind higher-tier plans. I’d also like more advanced chat widget customization, with greater control over its size, positioning, spacing, fonts, colors, and button styles so it can blend in with different website designs. Review collected by and hosted on G2.com.

I like that Tidio is fast, user-friendly, and real-time, with immediate notifications when customers chat. I can use videos to talk with customers instead of going back and forth by email, and respond faster to product questions so they can decide what to get. The automated replies are especially helpful: Tidio suggests relevant, polite, professional answers, so I can choose a response instead of typing one manually or looking one up. I also like that updates make things easier, and that setup is easy. Review collected by and hosted on G2.com.

I think Tidio could improve by letting chats be manually or automatically assigned to another person when the first agent isn’t available, though everything else is all good. Review collected by and hosted on G2.com.

It is very effective in responses. Once the knowledge base is loaded, it connects topics and formulates good responses. I am using it only as a chatbox on the site, and in some cases, leads have come directly to the contact form or the agenda. It is easy to add to a site made with WordPress. Review collected by and hosted on G2.com.

The widget's loading added time to the site's load, we added a 3-second delay with JS and it was resolved. There was never a need to request support, so far. Review collected by and hosted on G2.com.

Tidio has been amazing for our company from the very beginning. We’ve noticed that adding a live chat feature to our website has reduced phone calls, which has saved our in-person team quite a bit of time. It was easy to set up, it’s easy to use day to day, and they’re consistently working on updates to keep up with everyday tech changes. Review collected by and hosted on G2.com.

At first, the automation felt a little too generic for me. But once I learned how to personalize the flows, it started to sound much more like our tone. I basically just needed to teach myself a bit. Review collected by and hosted on G2.com.

For starters the UI is very easy to operate. It integrates with our CRM system and sends details there so we dont have to switch everytime. it cost effectiveness and hands on support are a big plus for a small sized company with lesser employees. It suggests AI written answers so we can focus more on the important stuff and increase productivity in performance. Lastly, its FAST! Review collected by and hosted on G2.com.

Could do well with notifying users better. like a desktop notification rather than a browser one, as, if the user in on a different tab, they dont get notified of a new chat that drops in. Review collected by and hosted on G2.com.

I like that Tidio lets us communicate with individuals in need instantly, and that the notifications are instant. The mobile app works exceptionally well and lets our staff respond to urgent crisis inquiries right away, even when they’re away from their desks. It’s very user friendly and reliable, and the initial setup was seamless. Review collected by and hosted on G2.com.

While the platform performs well, the Pricing / ROI tier structure can scale up quickly as contact volume or AI response quotas increase for growing businesses. Additionally, expanding native integrations with certain niche CRMs or adding advanced custom reporting on AI resolution rates would be a helpful enhancement. Review collected by and hosted on G2.com.

Tidio offers a good balance of live chat and AI automation. I especially like how Lyro handles common customer questions while the inbox keeps all conversations organized. The ability to review AI responses and their sources is useful, and the interface is simple enough to navigate without much training. Review collected by and hosted on G2.com.

Some AI responses still need human review, especially when customer questions are more specific. I would also like more flexibility in customizing automation workflows and better reporting options to understand support performance. Review collected by and hosted on G2.com.

What I appreciate about Tidio is the combination of Live Chat, Visitor Tracking, and Contact Management. The ability to monitor website visitors, review customer profiles, and access previous conversations gives our team better context when handling inquiries. I also find the customizable chat widget and Flows useful for creating a more structured customer journey. From a management perspective, having these capabilities in one platform makes customer engagement easier to oversee. Review collected by and hosted on G2.com.

The reporting and analytics could be more comprehensive. I would like deeper insights into visitor-to-customer conversion, agent performance, and customer engagement trends. Some workflow customization options could also be more flexible, particularly when managing different customer segments. Review collected by and hosted on G2.com.

What I like most about Tidio is how simple and convenient it makes communicating with customers. The live chat feature is straightforward to manage, and I especially appreciate how Lyro AI can automatically handle common customer questions, which helps keep conversations moving smoothly. Review collected by and hosted on G2.com.

Sometimes setting up more advanced automation takes a bit of time, especially when I want to customize different customer journeys. Review collected by and hosted on G2.com.