--- title: Tidio Reviews meta_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1957 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1957 scale: '5' date_modified: '2026-07-31' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews **Vendor:** Tidio **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,957 ## About Tidio Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact ## Tidio Pros & Cons **What users like:** - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. (225 reviews) - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. (184 reviews) - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. (155 reviews) - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. (154 reviews) - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. (139 reviews) - Users love Tidio's **efficient AI-enabled chat features** , appreciating its user-friendly setup and fantastic support. (132 reviews) - Automation (124 reviews) - Intuitive (120 reviews) - Useful (117 reviews) - Users appreciate the **excellent customer support** of Tidio, enhancing their experience with seamless communication convenience. (107 reviews) **What users dislike:** - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. (76 reviews) - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. (59 reviews) - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. (57 reviews) - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. (56 reviews) - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. (55 reviews) - Users face **usage limitations** with Tidio's free version, often maxing out chat requests too soon. (47 reviews) - Chat Functionality (46 reviews) - Users find the **AI limitations** of Tidio restrictive, particularly in pricing and customization for their specific needs. (44 reviews) - Cost Limitations (44 reviews) - Chat Functionality Issues (43 reviews) ## Tidio Reviews ### 1. Efficient Customer Engagement, Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Ambrish R. | Assistant Manager-Online Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Tidio?** I like Tidio because it allows me to track all chats whenever needed and search for anyone I have engaged with. It helps me keep track of the number of active chats and the chats that have been closed, checking on productivity. Tidio provides functionality to assign specific chats to individuals, and if a chat is closed, it can be reopened by someone else, eliminating the need to create multiple tickets. I appreciate that I can respond using the same ticket, which is a fantastic feature. Unlike other platforms like Freshworks, Zoho, or HubSpot, Tidio stands out. Automations ensure customers get a response 24/7 without always needing to be at the chat. Setting it up was 'easy peasy lemon squeezy'. The ability to go back to any chat, keep an eye on interactions, and integrate automation is invaluable. All these features make Tidio great for managing customer inquiries. **What do you dislike about Tidio?** There is nothing as such that i dont like instead i am pretty happy with everyhting **What problems is Tidio solving and how is that benefiting you?** I use Tidio to manage customer inquiries, tracking chats, searching engagements, reassigning chats, and automating responses. It helps maintain productivity and ensures no interaction is left unresolved, offering 24/7 customer response capability. ### 2. Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle Ann R. | Senior Graphic Designer | Digital & Print, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** The dashboard is clean and straight forward. Although there are a lot of customization options, you can also use use just the basic functions. For our company, we are using just the AI component without redirecting to a live person at the company. If submitted, a sales person follows up. While we don't get a lot of interest in web visitors using the chat bot, I don't feel that is reflective of any issues with it as opposed to the nature of the product we sell. Our industry is in depth custom quotes, but we do see if used for some basic information being asked by potential leads. Pricing seems to be fair for the features included. The chat bot was integrated into a wordpress site without any issues. **What do you dislike about Tidio?** No complaints. Anything that needs to be further optimized are due to our team not needing certain functions at the moment, as opposed to a feature issue. **What problems is Tidio solving and how is that benefiting you?** We have a fairly high volumne of first time user traffic to our website via google ads. We installed tidio so people can ask immediate questions without needing to navigate our full website. While it is mostly not used by web visitors, as we continue to try to generate traffic and leads it is an inexpensive visitor tool for those coming to the site with specific questions they want quick answers for. It currently fits our needs at an affordable price point. ### 3. Easy Setup and Streamlined Customer Conversations with Tidio **Rating:** 4.0/5.0 stars **Reviewed by:** Faith N. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** What I like best about Tidio is how easy it is to set up and manage. The interface is straightforward, and it makes it simple to keep track of customer conversations, set up automated responses, and make sure inquiries do not get missed. It has been especially helpful for handling common questions quickly while still giving us the option to jump in personally when needed. Overall, it saves time and helps us provide a more responsive customer experience without requiring a complicated setup. **What do you dislike about Tidio?** The main downside is that some of the more advanced features can take a little time to learn and configure properly. There are also a few areas where the customization options feel somewhat limited, depending on the workflow you are trying to create. Overall, these have been minor issues rather than major problems, but they are the main reasons I would rate Tidio an 8 instead of a 10. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us manage customer questions more efficiently by keeping conversations organized and allowing us to automate responses to common inquiries. This reduces the amount of time spent answering repetitive questions and helps customers get information faster, even when someone is not immediately available. It also makes it easier for our team to follow up on conversations and provide a more consistent customer experience. ### 4. Fast No-Code Setup with a Powerful Visual Flow Builder **Rating:** 4.5/5.0 stars **Reviewed by:** Milan G. | Growth Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** The setup is fast. I had the widget live and a basic bot flow running in under an hour, without touching code. The visual flow builder is the strongest part for me: I can build qualification and FAQ automations myself instead of routing everything to a developer. The unified inbox for live chat, email, and Messenger in one place also saves real time, and the mobile app means I don't miss leads outside working hours. **What do you dislike about Tidio?** Pricing scales quickly once you go past the basics. Lyro conversations are billed separately, so costs get unpredictable on higher-traffic sites. Reporting is fairly shallow: I can see conversation volume and response times, but attributing chat to actual revenue means exporting data or wiring it into GA4 myself. The flow builder also gets unwieldy on longer branches, and some integrations (especially CRM-side) are thinner than what HubSpot or Intercom offer natively. **What problems is Tidio solving and how is that benefiting you?** It closes the gap between a visitor landing on the site and someone actually talking to them. Before, inquiries came in through a contact form and got answered hours later, now the bot qualifies the visitor immediately, answers repeat questions, and hands off to a human only when it matters. That cut our response time from hours to minutes and raised the share of sessions that turn into an actual conversation. It also means we capture leads outside business hours instead of losing them, and the team spends less time re-answering the same five questions. ### 5. Tidio Streamlines Customer Support with Fast Live Chat and Smart Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Sree K. | Software Development Engineer in Test III, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** What I like most about Tidio is how easy it makes it to communicate with customers from one central place. The live chat interface is straightforward to use, and being able to respond to questions in real time helps cut down on wait times and improves the overall support experience. I also appreciate that it combines live chat with AI chatbots, so common questions can be handled automatically even when support agents aren’t immediately available. Another advantage is how quickly it can be set up and customized. The interface feels clean, conversations are easy to organize and manage, and it’s simple to switch from automated replies to a live agent whenever needed. This helps ensure customers get timely assistance without the interaction feeling complicated or confusing. Overall, Tidio helps deliver faster customer support, reduces repetitive work through automation, and makes it easier to manage conversations efficiently. For day-to-day customer communication, it’s been a valuable tool. **What do you dislike about Tidio?** I don’t have any major complaints, but there are a few areas that could be improved. Some of the more advanced chatbot customization and automation features can take a while to set up, especially if you’re dealing with more complex support workflows. There’s definitely a learning curve before you can really get the most out of them. I’ve also found that AI-generated responses sometimes need a quick review to make sure they fit the context of the conversation. When customers ask very specific questions, a live agent still tends to be the better option. Aside from that, the platform has been reliable. It handles live chats smoothly, keeps conversations well organized, and makes it easier to deliver timely customer support. Overall, these feel like relatively minor issues compared to the value the platform provides. **What problems is Tidio solving and how is that benefiting you?** Tidio helps address the challenge of responding to customer inquiries quickly and efficiently. Rather than relying solely on manual replies, it lets common questions be handled automatically through AI chatbots, while still giving support agents the option to step in whenever a conversation needs a more personal touch. This reduces response times and helps ensure customers can get assistance even outside normal business hours. It also keeps customer conversations organized in one place, which makes it easier to track ongoing chats and follow up when needed. With both automation and live chat available, routine questions can be answered right away, allowing the support team to focus on more complex issues. For me, the biggest benefit is improved efficiency. Customers receive faster responses, support agents spend less time on repetitive questions, and overall communication feels more streamlined. It has helped deliver a better support experience while also reducing the team’s workload. ### 6. I honestly didn't expect Lyro AI to work this well **Rating:** 4.5/5.0 stars **Reviewed by:** Alamgir H. | Senior WordPress Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2026 **What do you like best about Tidio?** Getting Tidio up and running was surprisingly easy, within a few minutes the widget was live, and there were enough customization options to make it fit the website without me having to write a bunch of custom code. That's always a good sign for me. The less I have to touch something after the initial setup, the better. The dashboard is easy to navigate, and it doesn't take long to figure out how chats, automations, and conversation history work. Even people on our team who had never used a live chat platform before were comfortable with it almost right away. I also like how flexible the Flows are. We've built automated replies for FAQs, lead generation, and routing conversations based on what people are asking. Everything is visual, so I never felt like I had to build custom solutions for things that should already be built in. **What do you dislike about Tidio?** The only thing I'd keep an eye on is the pricing. Once you start using more advanced automations or Lyro AI, costs can climb pretty quickly depending on how many conversations you're handling. It's not a deal-breaker, but it's definitely worth understanding how the limits work before you start scaling everything. **What problems is Tidio solving and how is that benefiting you?** A big part of my job is making sure clients can actually run their business without depending on us for every little thing. On most WooCommerce projects, we deliver the site, and it usually doesn't take long before the same questions start coming in: product availability, shipping times, payment methods, and other pre-sale questions. That's why we now include Tidio from day one and build automated replies using information that's already on the website. The difference is noticeable almost immediately. Clients are able to answer a lot of those questions on their own, and we stop getting requests to update pages or tweak content just because people keep asking the same things over and over. At this point, I don't really see Tidio as just another plugin. It's part of the solution we deliver because it keeps adding value long after the website goes live. **Official Response from Support Tidio:** > Thank you, Alamgir for your review and detailed feedback. ### 7. Straightforward Setup and User Flow That Fits Our Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Mark O. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Tidio?** Post implementation, I self-taught how to set it up (plus a little help from ChatGPT). With some trial and error I thin k I've got a good, straightforward user flow going that suits our needs without being over-complex. **What do you dislike about Tidio?** Not dislike but there is much in there i either don't need (i.e. human agents not used), didn't understand (because it's not clear) or didn't know about (because it's not entirely clear what they are and how they can help). **What problems is Tidio solving and how is that benefiting you?** When visitors to our site are researching our products or the genre, and may need some help finding information, or want answers but aren't ready to talk to a sales team, I want Tidio to help them with what we need. I consider it serving visitors that are mid-funnel - researching, justifying, informing decisions. ### 8. Smart AI Chatbot Training Makes Customer Support Faster and Easier **Rating:** 3.5/5.0 stars **Reviewed by:** Becky S. | Customer Success & Growth Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** What I like best about Tidio is that you can upload information for the AI chatbot to reference, allowing it to provide customers with accurate, informed responses automatically. I also like that it can handle repetitive questions, making customer conversations more efficient and easier to manage. **What do you dislike about Tidio?** What I dislike about Tidio is that the AI chatbot’s responses are only as accurate as the information uploaded, so it requires regular updates and monitoring. It may also struggle with more complex or unusual questions, which still require human assistance. **What problems is Tidio solving and how is that benefiting you?** Tidio helps solve the challenge of managing repetitive customer questions by providing accurate, automated responses based on the information we upload. This reduces response times, allows customers to receive support outside business hours, and frees up our team to focus on more complex issues. ### 9. Tidio Makes Multi-Location Workflows Easy with Reusable Flows **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey B. | Talent Operations Coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** Tidio has been great for us because we now have multiple locations, and it lets us copy existing flows and simply reword them instead of having to create new ones from scratch. **What do you dislike about Tidio?** The only thing I dislike about Tidio is that I can’t integrate or connect it with Claude, so Claude can analyze what I’m doing. I can take a screenshot however and add it into my own claude. **What problems is Tidio solving and how is that benefiting you?** Tidio solved our issue of having multiple different Google numbers by making it easy to keep everything in one place. It was also a plus that it’s super easy to onboard our guest services team. The platform is straightforward to navigate, even for our overseas team. It was a great price and it saves us time and money. ### 10. Effective Chat Automation for Travel Customer Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Advik D. | Travel Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Tidio?** Tidio combines live chat, AI-powered automation, and customer engagement tools in a user-friendly platform. It helps us respond to travel inquiries faster, automate routine questions, improve customer experience, and reduce manual support efforts. The platform is easy to implement, performs reliably, and enables our team to handle more customer interactions efficiently without increasing workload. **What do you dislike about Tidio?** Tidio is easy to use overall, but setting up advanced chatbot workflows and highly customized automations can take extra configuration and fine-tuning to align with specific business needs. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us manage travel inquiries, package requests, booking assistance, and customer support through live chat and AI-powered chatbots. It has improved response times, enhanced the customer experience, and increased booking conversions while reducing manual support effort. The platform is easy to use, integrates well with our workflow, and enables our team to assist more travelers efficiently. **Official Response from Support Tidio:** > Thank you, Advik, for your kind words. In case you need assistance, reach out to us at support@tidio.net. The team will be there to assist. ### 11. Invaluable for Customer Communication and Insight **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie . | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I use Tidio to communicate with potential customers and help answer questions. I like that it provides so much information. It helps me prepare for the customer by getting simple things out of the way. I enjoy knowing where people are calling in from and how they are interacting with me, as it helps me recommend products best suited for their area. Overall, I really like it and would definitely rate it a 10. **What do you dislike about Tidio?** I somehow miss the beep it makes. Perhaps it could play a jingle or email me as well. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to communicate with potential customers and get simple things out of the way, enhancing product recommendations based on customer location. ### 12. Effortless AI Support and User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Nikos N. | IT Instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Tidio?** I use Tidio for real-time conversations with website visitors, automatic flows, and an AI assistant that answers questions. I like its 24/7 support that helps reduce workload and offers faster access to information. Training the Lyra AI agent with a knowledge base is easy, and it's great that it answers questions round the clock. I appreciate Tidio's user-friendly interface. It's simple to manage and improve my digital assistant without needing advanced technical knowledge. Updating information, adding new FAQs, reviewing conversations, and improving chatbot responses is quick. The setup of Tidio was very easy, and overall, the user interface and update process have a positive impact on our workflow and efficiency. **What do you dislike about Tidio?** I wish there was more control over AI responses and custom flows, as well as better integration with WordPress and support for the Greek language. Also, I would like to see more detailed analytics and reporting, like reports on unanswered questions, topic and trend analysis, and exportable reports. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for real-time conversations, automatic flows, and AI assistance. It provides 24/7 support, reduces workload, and speeds up information access. The user-friendly interface lets me manage the digital assistant easily, improving efficiency and workflow. ### 13. Efficient Support, Excellent Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Tidio?** I use Tidio for live chat assistance on our website, and it helps us ensure our customers receive accurate information from the knowledge base and get help on time. I particularly like the automation, which is really helpful, especially out of hours, allowing customers to receive help even when we're not online. The knowledge base is a great feature as it lets us continuously upload and add information that Tidio can use to assist our customers. The setup was very easy thanks to its user-friendly layout and helpful guides. **What do you dislike about Tidio?** The only feature that I feel would be good is when customers start a chat, we could be notified of this. At the moment, Tidio responds to the messages as it should, but it would be nice to receive some sort of notification that a new chat has been started, just in case we need to assist and jump in. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for live chat. It ensures customers get accurate, timely service with its knowledge base and supports 24/7 with automation. ### 14. Intuitive Templates and Smart Automated Replies That Keep Customers Informed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Tidio?** I like that the platform is so intuitive and user-friendly. It's easy to use because of its templates and suggested responses. I also like that customers can get an automated response based on their messages. It helps us to inform them ahead of time while our team is busy. **What do you dislike about Tidio?** Right now, I don't see anything that I dislike about Tidio. It's cheap and fits our needs so we're able to get what we need. It's also very fast and does not affect our conversation with the customers. I also like that it has an integration with Zendesk. It's just the email integration that goes outside what I want cause it also sends the other emails from my inbox. I haven't tried reaching out to their Support team because I rarely have any problems. **What problems is Tidio solving and how is that benefiting you?** It helps us with customer support. Potential leads who check our website can reach out to us in just a few clicks. ### 15. Invaluable Live Chat With a Clean UI and Seamless Website Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** Tidio has been an invaluable tool for Family Crisis Support Services. The live chat feature allows survivors and community members in crisis to reach out to our team instantly and discreetly. The clean UI makes it easy for our staff to manage incoming messages quickly, ensuring no one seeking help is left waiting. The customization options allowed us to seamlessly integrate the chat widget into our website while maintaining a warm, accessible feel for those in need **What do you dislike about Tidio?** While Tidio is overall very effective, the analytics and reporting features could be more robust. It would be helpful to have deeper, custom reporting insights into peak live chat volumes and response times to help optimize our staff scheduling and ensure seamless coverage **What problems is Tidio solving and how is that benefiting you?** Tidio solves the challenge of connecting with individuals in need who may not be able to safely make a phone call. By providing a discreet live chat widget on our website, we can communicate directly with survivors in real time. It has increased our overall accessibility, improved staff response times, and provided a safe alternative channel for community members to seek support. ### 16. Perfect Integration and Easy Communication with Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Ernesto D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I really like how easy it is to use Tidio, it is not complicated and is very intuitive. I also appreciate that there is a Tidio app to be able to attend to customers anywhere, which makes it easier to contact us from any location and respond quickly. I like that the Tidio chat is very useful because customers tend not to respond via email, and the integration with WhatsApp helps us maintain continuous communication with the customer, resolving issues as soon as possible. This is valuable both for me and for the customer, as many problems related to refunds or situations involving money can cause stress, and these features help us keep customers calm. **What do you dislike about Tidio?** The setup is somewhat tedious. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to maintain continuous communication with clients, resolve issues quickly, and prevent them from getting frustrated, especially with sensitive topics like refunds. The integration with WhatsApp makes it easy to contact from anywhere, ensuring peace of mind for the clients. ### 17. Easy-to-Use Chat Solution with Room for Pricing Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Salome T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I use Tidio as a chat on my website for customer service, and it helps me solve frequently asked questions and order status inquiries effortlessly. I find it very straightforward and easy to use, making it a simple experience for both myself and my customers. The AI features are something I wanted, and Tidio provides that for me effectively. I also switched from Intercom to Tidio because it was really expensive, and Tidio offers a comparable experience with AI at a more reasonable cost. Overall, I am happy with Tidio, and I'm planning to use it on my other website too. **What do you dislike about Tidio?** I don't think we should have to pay to have more answers. Every month looks different, and when it just gives me a quota, like 100, it should be unlimited. I shouldn't have to pay so much for that. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to handle frequently asked questions and check order status. It's straightforward, providing an easy experience for both my customers and myself as the store owner. ### 18. Effortless Customer Engagement, Needs Better Email Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Richa G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I have found Tidio to be very helpful for managing customer inquiries on our website. The automation options are great for effectively managing these inquiries and make it easy to reach back to customers when they send a message. I also like the ease of assigning chats to the right team member and being able to see data on what pages visitors are coming from. The mobile app adds convenience for our team, and the initial setup was very easy and seamless. **What do you dislike about Tidio?** I feel that better email integration would be beneficial, like automatically sending reminders to the team member if any inquiry is still open. Also, integrating with mailbox could be improved a bit. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for managing customer inquiries on our website. It automates responses, assigns chats to the right team member, and shows data from which pages inquiries come from, improving efficiency and communication. ### 19. Quick Responses, But Limited Team Collaboration on the Starter Plan **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel C. | VP of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** Video allows me to respond to potential clients quickly and routinely helps us book catering events and take large corporate orders **What do you dislike about Tidio?** On the starter plan there isn’t capability to add users so that my team can chat with each other about issues. I work for a small business. We don’t have a large budget for customer service software. Tidio is good for a team of one, but would be expensive to utilize with a larger team. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us respond to customers instantly. Customer service issues are resolved more quickly than if inquiries were received to our customer service email and it helps us book corporate orders instantly. ### 20. All-in-One Live Chat + AI Automation That Boosts Support Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Tidio?** What I like most about Tidio is its combination of live chat, AI chatbot, and automation features in a single platform. It makes it easy to engage with website visitors, answer common questions instantly, and manage customer conversations without switching between multiple tools. Easy-to-use live chat widget with a clean interface. AI chatbot that automates responses to common customer queries. Visual workflow builder for creating automated support flows. Integration with email, Messenger, and other communication channels. Real-time visitor tracking and chat history. For me, the most valuable feature is the AI-powered automation. It handles repetitive customer inquiries automatically, allowing the support team to focus on more complex issues while ensuring visitors receive quick responses. The biggest benefit is improved customer support efficiency. Tidio reduces response times, increases customer engagement, and helps convert more website visitors into customers by providing instant assistance. **What do you dislike about Tidio?** The biggest drawback is the chatbot's handling of complex conversations. It works well for FAQs and routine support requests, but when customers ask multi-step or highly specific questions, the bot may require a human takeover sooner than expected. Integrations with some third-party tools are more limited than larger customer support platforms. The AI chatbot can struggle with complex or context-heavy customer queries. **What problems is Tidio solving and how is that benefiting you?** Tidio solves the problem of delayed customer responses and managing support requests across multiple channels. By combining live chat, AI chatbots, and automation, it helps businesses provide instant assistance without requiring a support agent to be available for every conversation. Provides instant responses to common customer questions. Automates repetitive support tasks through AI chatbots. Centralizes customer conversations from multiple channels. Captures leads and qualifies visitors before handing them to the sales team. Reduces support workload while improving response times. In my day-to-day work, I use Tidio to handle website inquiries, automate FAQs, and engage visitors in real time. It helps answer routine questions automatically while escalating more complex issues to a human agent, ensuring customers receive timely support. The biggest benefit is improved efficiency. Tidio reduces manual support effort, shortens response times, and enhances the overall customer experience, allowing the team to focus on higher-value interactions instead of repetitive queries. **Official Response from Support Tidio:** > Thank you very much for the feedback! ### 21. Easy setup, Lyro AI, and custom flows make Tidio great for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Akarsh B. | Video Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Tidio?** The way Tidio continuously enhances Lyro AI responses to make them seem more accurate and natural over time is a more recent feature that I truly like. It now saves even more time by answering frequently asked consumer enquiries with less human participation. Additionally, I value the improved workflow organization and seamless inbox experience, which make it simpler to handle discussions across several media. Automation creation is now quicker than ever thanks to minor usability improvements in the chatbot builder and dashboard. In general, the platform seems to be constantly evolving rather than being unchanged. **What do you dislike about Tidio?** Making sophisticated features more available without having to switch to higher price tiers too soon is one area Tidio might do better. Deeper interfaces with more third-party tools, particularly CRM and e-commerce platforms, would also be fantastic. Growing companies could create more specialised workflows with greater flexibility in chatbot logic, reporting, and customisation. Although the platform is already robust overall, these improvements would increase its long-term scalability. **What problems is Tidio solving and how is that benefiting you?** Tidio helps me manage all customer chats from my website and social channels in one place. With Lyro AI and custom flows, it handles repetitive questions, improves keyword search, and saves me a lot of time. This means faster responses for customers and less manual effort for me. **Official Response from Olek Potrykus:** > Thank you Akarsh from your amazing feedback! ### 22. Helpful tool, but still has room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Mateusz N. | Psychologist, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Tidio?** Since my last review, the platform has remained consistently reliable and stable. The core features I value, like the intuitive interface and seamless website integration, continue to perform very well. I haven't noticed many major new updates, but the solid foundation keeps my workflow efficient and predictable. **What do you dislike about Tidio?** My previous points still apply, which is why my rating has stayed the same. The pricing structure feels a bit steep when scaling up or needing access to more advanced features. Additionally, while the AI capabilities are useful for basic tasks, they still occasionally struggle with more complex customer queries and could use further refinement. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us manage customer conversations more efficiently, especially by automating basic inquiries and offering instant support even outside of working hours. This allows us to reduce the workload on our human support team and respond to customers faster, which improves satisfaction and conversion rates. Even though the AI features are still developing, they already help us handle frequent questions, filter leads, and streamline the support process. **Official Response from Bart Turczynski:** > Cześć Mateusz! Thanks for the thoughtful review. Lyro has proven itself to be successful with resolving most tickets for our clients. A key step is to make sure the training data—your knowledge base, FAQs, etc.—are in sync and the more data you have, the better the answers. Shoot us a message at support@tidio.net and we'll help. ### 23. Reliable, Easy-to-Use Live Chat for Event Marketing Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Tom P. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Tidio?** One of the newer things we’ve really enjoyed is how Tidio has grown beyond just live chat. The added automation and AI features have made it much easier for us to manage customer enquiries more efficiently, especially during busier periods, without losing that personal touch. We’ve also noticed improvements in chatbot customisation, which gives us more flexibility to tailor responses and guide users more smoothly through their journey. The analytics have become more useful too, giving us clearer insights into performance and helping shape our marketing decisions. It’s great to see that Tidio is still keeping things simple and easy to use, while continuing to add features that genuinely improve the platform without making it feel complicated. **What do you dislike about Tidio?** That said, one area Tidio could improve is having a more unified dashboard where all projects and conversations can be viewed in one place. At the moment, it can be a bit tricky to get a full overview of activity, especially when managing multiple campaigns at once. It would also be helpful to have more advanced filtering and organisation options for conversations, so teams can prioritise and manage chats more efficiently. As we’ve grown, having a bit more flexibility in how we sort and track interactions would make a big difference. Overall, these aren’t major issues, but refining the way information is displayed and managed would make an already strong platform even more effective. **What problems is Tidio solving and how is that benefiting you?** catching our customers at the rigfht times in the sales funnel **Official Response from Olek Potrykus:** > Hi Tom, we appreciate you leaving the review! ### 24. Converts Customers Quicker by Answering Questions **Rating:** 4.0/5.0 stars **Reviewed by:** Skip S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** It helps customers with questions, particularly with customer service issues. **What do you dislike about Tidio?** I wish I could receive a text message or email when customers want to speak with an agent. I have turned this feature off and told customers to reach out to our customer service email if Tidio cannot help. Otherwise, customers have a bad experience if they are stalled on our website waiting for me to chime in and I have no idea they are waiting for me. **What problems is Tidio solving and how is that benefiting you?** This helps customers get real-time feedback on some common questions. This helps convert orders more quickly than waiting for our customer service to respond. ### 25. Exceptionally Easy to Use, Great Features with Minor Integration Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew O. | Design Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Tidio?** I found Tidio really easy to use. What I liked about it is you can link a knowledge base to it, and it syncs well, having everything we needed. We were able to craft certain paths so that people could do what they wanted. It was very easy to get the knowledge base updated, and that part was very intuitive because we just had to give it a few links. Once updated, the responses became accurate, which is exactly how it should work. The pricing, features, and everything align with what we wanted, and Tidio is well developed and designed. It had all the right features and the pricing was on point as well. Like, yeah, a very good offer. **What do you dislike about Tidio?** The only thing that could be improved is better integration with other platforms like Zoho CRM. There were limited integrations for our specific needs, which I admit, is niche. It would have been beneficial to trigger certain conditions from Tidio and that information to Zoho, but again its a small use case. Also, transferring admin accounts was not smooth. Despite following instructions correctly, the system didn't allow the new person to log in due to some error, requiring customer service intervention. **What problems is Tidio solving and how is that benefiting you?** Tidio solves the problem of answering questions accurately and instantly at any time, so we don't need to be there 24/7. **Official Response from Support Tidio:** > Thank you, Andrew, for taking your time and leaving us the feedback! ### 26. Tidio’s 24/7 Chat and Easy Website Integration Keep Us Responsive Worldwide **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** Tidio has been very helpful in providing 24/7 responses for our global membership. We use the Lyra system, along with its integration features, and it has made it easier to stay responsive across different time zones. It alerts me right away when an inquiry comes in and I'm able to respond as soon as I'm available. I've also used the frequently asked questions feature to provide responses to additional questions. It was a simple program to add to our website, and the non-profit pricing has been invaluable to our organization. **What do you dislike about Tidio?** It would be wonderful if the data sources updated automatically or resynced regularly as opposed to a manual resync as necessary. **What problems is Tidio solving and how is that benefiting you?** With Lyra’s help, Tidio lets our members quickly search for answers to their questions without having to dig through pages of content on an information-heavy site. ### 27. A very useful ai-powered live chat with great automation features **Rating:** 4.5/5.0 stars **Reviewed by:** Chukwunonso N. | Lead Designer/Founder, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Tidio?** The AI support agent was a dealbreaker. It has saved me cost and helped with improving customer experience for my site visitors **What do you dislike about Tidio?** The pricing structure can be better. The human conversations and flow triggers should be increased for starter plan and the powered by Tidio should be removed too **What problems is Tidio solving and how is that benefiting you?** Honestly, Tidio's been a game-changer for chatting with visitors on the Nulife Multimedia site. Before, it was like sending messages into the void, but now we can actually talk to people right when they're checking out our design work snd reduce the chances of them clicking off without getting their questions answered. Plus, the little robot helper answers all the basic stuff so I don't have to keep repeating myself, which is a huge time-saver. It just makes connecting with potential clients feel way more natural and less like pulling teeth, which is always a win. **Official Response from Bart Turczynski:** > Thanks, Nonso, for this review! This is valuable feedback I'll pass along to the product team. If you need any help, reach out to the support team at support@tidio.net, check out https://help.tidio.com/hc/en-us, and simply talk to Lyro, it's got all the answers :) ### 28. "The All-in-One Solution for Customer Support" **Rating:** 5.0/5.0 stars **Reviewed by:** Jair A. | ventas, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** Ease of Use, All-in-One Solution, It combines live chat and email marketing in a single dashboard, which simplifies customer support workflows. **What do you dislike about Tidio?** Limitations of the chatbot, Mobile App Issues: There have been occasional reports of the mobile app being less stable or missing features compared to the desktop dashboard. **What problems is Tidio solving and how is that benefiting you?** Tidio is solving the problem of slow communication with customers. Previously, we wasted time responding to emails one by one. Now, with live chat and automated chatbots, we instantly answer frequently asked questions, which has increased our conversion rate and improved customer satisfaction. ### 29. Tidio Has Been a Huge Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney L. | Strategic Marketing, Outreach, and Administrative Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** One thing I really like about Tidio is Lyro. You can train it to handle common questions, so visitors get instant answers instead of having to wait for someone to reply. It takes care of a lot of repetitive inquiries, saves time, and helps ensure people get the information they need right away. **What do you dislike about Tidio?** The only thing I don't like is that the premium features cost money. **What problems is Tidio solving and how is that benefiting you?** After programming Lyro, it can answer common questions automatically, which saves me time and lets me focus on more important conversations. ### 30. Seamless Setup and Time-Saving Workflows Across Locations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** Tidio was seamless to set up and made it easy for me to create multiple workflows. I also liked being able to copy those workflows across our different locations, which saved me a lot of time. **What do you dislike about Tidio?** There isn’t much I dislike about Tidio, except that I can’t integrate it with Claude to handle some analytics and research. Aside from that limitation, it’s been great. **What problems is Tidio solving and how is that benefiting you?** Tidio is an amazing tool for our company, which has 50+ franchisees. It has helped us bring all of our guest service chat flows into one platform, and it does so seamlessly. The support team also was amazing & we were able to onboard our overseas guest services team very easily. ### 31. The best assistant of our customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Filip K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** Honestly, I'm really loving the recent updates to Lyro AI. It feels way more natural now and actually recommends specific products from our store instead of just giving generic bot answers. The fact that it can learn from our past chat histories is also a massive time-saver. **What do you dislike about Tidio?** While the interface looks great, the navigation could definitely be more intuitive. I sometimes get lost in the panel and actually have to Google how to find certain settings or features. Making the dashboard layout a bit more straightforward would be a huge help. **What problems is Tidio solving and how is that benefiting you?** We have multiple ways to contact us and we don't have big budget. Tidio solved that problem - we have tool that integrates for us every channel, and allows our agents work efficiently. **Official Response from Bart Turczynski:** > Hi Filip, thank you for the review! If there's any thing you need help with, drop us a line at support@tidio.net. In the meantime, check out https://help.tidio.com/hc/en-us and stay up to date with the latest what's what at https://updates.tidio.com/en ### 32. Simple Yet Effective for Boosting Conversions **Rating:** 4.5/5.0 stars **Reviewed by:** Dan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I like how Tidio is pretty simple to use. I really like the functionalities that help me initiate contact first with the customer as well as getting contacted by the customer. The initial setup was pretty easy for us and our IT guy. **What do you dislike about Tidio?** I think in part there are too many buttons to my liking. I'd like to be able to customize what I'm seeing in the settings and other sides to simplify my workflow. Since I'm seeing less on the screen, I can focus more easily on what I'm seeing. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for website chat with clients, boosting conversions. It's simple to use and its functionalities help me initiate contact with customers. ### 33. Using For 12+ Years & Update: Yup, Still Love Tidio! **Rating:** 5.0/5.0 stars **Reviewed by:** Bekkah M. | Webmaster & Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Tidio?** We've been using Tidio chat since 2014 for our little mom-and-pop tea shop's websites & I've really watched them grow. They are always innovating and modernizing with new features. I love the flows, the newer more modern designs and colors, and that you can still use it for free no matter what. Even from your phone! I also liked Lyro, their new AI chatbot, though we stopped using it. If I were in any other industry, I would insist we continue to use it for our website because it was genuinely helpful for simple, repetitive questions any vendor gets, but our company's products often requires more personal, thought-out answers so we decided to go without. But still, awesome and would recommend! **What do you dislike about Tidio?** I agree with my previous response... "I'm honestly not sure what to put here". I've always been exceedingly happy with their product, service, features, and developments. Olek has always been kind to me when I needed help, since 2014. It's a ridiculously easy-to-use & get used-to customer service & chat interface - maybe with the exception of flows. Despite using that type of system through multiple apps for various things and years... it's still a little confusing for me. Even so, I consider it a simple, straight-forward live chat option that integrates with pretty much any web building platform you could think up. I think it would be great for new users, those just starting ecommerce customer service, or for those who are less tech savvy and need a live chat solution. Look, I've tested out a lot of features for our website over the years, especially different live chat apps to see where the best price, features, etc. are and I'm telling you now that you won't find better. I don't even bother looking anymore. Tidio fan for life! **What problems is Tidio solving and how is that benefiting you?** No problems currently, but anything I've had trouble with in the past they've always helped with. As far as benefits... for a few years Tidio was the only way our customers could get a hold of us outside of Email & our Facebook group, so to be able to speak with someone live during business hours put a lot of people at ease about our products and services knowing we'd be there. I still To this day (literally today!) get compliments on how easy it is to reach me on live chat when they're not able to call into the shop. I also like that I get messages overnight even when I'm not available that I'd otherwise likely not receive, so it helps to have another "contact form" if you will. **Official Response from Michał Ratajczak:** > `Thank you for the extensive feedback you left! I am sure it will help others in making the decision to go with Tidio! :) ### 34. Smart, Simple, and Effective Live Chat Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Vikash K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Tidio?** We really like Tidio’s clean and customizable interface, especially the flexible color and branding options that help the chat blend seamlessly with our website. The quick questions and automation flows are easy to configure and improve visitor engagement significantly. The Facebook Messenger and newly added Instagram integration make it convenient to manage conversations from multiple platforms in one place. Additionally, the detailed dashboard with clear insights on leads captured, conversations, and performance metrics helps us track and optimize customer interactions effectively. **What do you dislike about Tidio?** At this stage, we’re quite satisfied with the platform. Earlier, we experienced a slight delay in mobile notifications, but that issue has since been resolved. Currently, everything is working smoothly, and we haven’t encountered any major concerns that require improvement. **Recommendations to others considering Tidio:** Just go for it. TIDIO. Used many other live chats earlier but, I concluded to use TIDIO further. **What problems is Tidio solving and how is that benefiting you?** I am personally using it for interacting with live visitors. But I have realized a few more benefits after I started using it fully. Facebook integration and basic details capture option give us leads to follow up with them. **Official Response from Krzysztof Czaplinski:** > Hi Vikash! Thank you very much for your kind review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. As for the issue with notifications, I recommend checking your battery management settings, as they may affect the mobile notifications. Please reach out to us via live chat and we'll be more than happy to provide troubleshooting and guidance in that matter :) ### 35. Great for Handling Inquiries, but Hard to Control the Exact Answers **Rating:** 3.5/5.0 stars **Reviewed by:** LumaPharm D. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** It helps handling incoming inquiries while you're not available or have no support team **What do you dislike about Tidio?** I find it difficult still to make Tidio commit to the answers I want it to use. For example, I would mention what our office number is, then when I go to review the conversation with leads, he uses some random phone numbers that aren't ours **What problems is Tidio solving and how is that benefiting you?** it captures the lead info and handles the conversation to the best of its ability ### 36. Set It Up Once, Then Let Tidio’s AI Handle the Rest **Rating:** 4.5/5.0 stars **Reviewed by:** Mciins . | Account Manager and Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I like that once it is set up, I can leave it and the AI will respond for me. **What do you dislike about Tidio?** The least helpful thing about Tidio is the amount of set up. It makes sense why, but it is still a lot of work to set all of it up to run without intervention. **What problems is Tidio solving and how is that benefiting you?** Tidio is constantly improving their AI and that benefits me because I can do less responding and more back end work. ### 37. All-in-One Ticketing and Live Chat with Helpful AI Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I like that everything is in one place, like ticketing and live chat. They also have some AI options, which I appreciate. **What do you dislike about Tidio?** there manual bodybuilding is quite difficult and complicated. Rather this now replaced my AI and what I don’t like that if you open a live chat with a person it is now marked as red while ticketing I prefer how does works because when you open and it still stays open and you know that you still have to respond to it and only when you respond to it it is marked this as read **What problems is Tidio solving and how is that benefiting you?** it allows me for asynchronous communication as well as well as a live chat ### 38. Scalable and reliable chat solution for professional services **Rating:** 4.0/5.0 stars **Reviewed by:** Mudit J. | IT Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Tidio?** It allows our website an additional level of expert transparency. For business owners looking for HR or business management assistance, seeing a live person or a responsive bot instantly builds trust. Lyro AI does a great job with natural language, providing accurate answers to simple queries about our office and general services. **What do you dislike about Tidio?** There is a learning curve involved in setting up the more complicated automation flows. Getting the "hand-off" from the bot to a live consultant to function precisely as we desired required several attempts. Also, when you need to add more team members to the chat, the cost increases significantly. **What problems is Tidio solving and how is that benefiting you?** Tidio connects our website to our team of professional consultants. It lets us offer an instant "digital reception" service, which is important for a company (Ethics Empire) that prides itself on being a problem solver for businesses. **Official Response from Support Tidio:** > Thank you Mudit for your review! In case of any questions do not hesitate to reach out to our Suppot :-) ### 39. It Made Clinic Communication Fast, Organizedb and Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Tidio?** I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create educational health content. Even without any technical background, I was able to start using Tidio easily. It helps me handle patient questions from one inbox instead of checking email and messages separately. I use it to reply to appointment queries, reschedule requests, and lab report follow-ups. Converting chats into tickets is useful because I can track which patient needs a reply and which follow-up is still pending. This helps me avoid missing important patient messages during busy clinic hours. The inbox view is clear, so I can quickly see open and solved queries and manage my daily work better. I prefer to reply manually so the communication stays personal for health-related questions. Overall, Tidio fits well in my routine work and makes patient communication more organized and easier without making things complicated. **What do you dislike about Tidio?** One small thing I noticed is that some features take a little time to understand when you are new, especially the ticket and automation options. For simple clinic use, I mainly need inbox and tickets, so the extra options can feel a bit much at first. Also, the mobile experience is okay for quick replies, but for managing tickets and checking details, the desktop version feels more comfortable. **What problems is Tidio solving and how is that benefiting you?** Tidio helps me manage patient communication in one place instead of checking email and messages separately. In my work as a Dietician and Nutritionist and while managing a homeopathy clinic, I receive many small queries about appointments, rescheduling, and diet plan follow-ups. Earlier, some messages were missed or replied late during busy clinic hours. By using Tidio inbox and tickets, I can see all patient queries together and track which follow-ups are still pending. Converting chats into tickets helps me organize work and close each query properly. This saves time, reduces confusion, and helps me respond to patients faster. Overall, it has made my daily clinic communication more organized and reliable, so I can focus more on patient care instead of managing scattered messages. **Official Response from Support Tidio:** > Thank you, Isha,n for that detailed review, it is really helpful for the development of Tidio :-) ### 40. Effective Automation, But Integrate Instagram Better **Rating:** 4.0/5.0 stars **Reviewed by:** Diseño M. | Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I like that the Tidio Flow system interacts directly with my clients and stays attentive, providing service when I can't be present. Additionally, I find that the initial setup of Tidio is very easy and intuitive. **What do you dislike about Tidio?** I don't like that the organization of pending emails gets mixed with those from the website and regular Gmail emails. Also, it bothers me that Tidio doesn't allow responding to messages directly through the integration with Instagram. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to automate messages and respond on different platforms. The Flow system helps to interact directly with customers, providing service when I can't be available. ### 41. Tidio - solid web-chat tool to talk with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Sandro K. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** To be honest I like that it has a phone app, that way you can always be instantly there when customer starts a chat on the website. Gives us much higher chance of converting leads. **What do you dislike about Tidio?** The AI chat bot needs some work for sure. So far it's very basic. **What problems is Tidio solving and how is that benefiting you?** We always wanted to convert customers right from our websites, with tidio and especially with it's AI chatbot (which I'll be honest is super basic for now) we are able to keep the customer engaged in conversation for the duration of at least a few minutes, which gives us as customer service agents and sales/leads managers to log onto our tidio panel and start communicating with them to start converting those leads immediately, instead of them leaving the website and probably turning their attention to something totally different. In short, we are able to make a sale right then and there. **Official Response from Bart Turczynski:** > Thanks, Sandro for the review! Shoot us an email at support@tidio.net and we'll help you with optimizing Lyro, the AI agent. How well it works comes down to the quality of the training data. We have a bunch of tips in our help center https://help.tidio.com/hc/en-us/sections/12154776323612-Lyro-AI-Agent We have clients to automated 60, 70, and even more than 80% of their work. We'll be happy to help :) ### 42. We love using Tidio for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Lizzie J. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Tidio?** It is so easy to use, we love having Tidio on our website. It makes it easy for potential customers and current users to contact our Support Team. It is quick and easy to use and I love how you can gain feedback from website visitors on our service. **What do you dislike about Tidio?** I wish you could change the colour of the widget depending on the page/background on your website, **What problems is Tidio solving and how is that benefiting you?** Tidio helps us manage inbound enquiries more efficiently by providing real-time chat and automated responses on our website. This ensures our clients can quickly get the help they need. It’s improved our response times, reduced email traffic, and helped us maintain a high standard of customer support. **Official Response from Bart Turczynski:** > Thank you, Lizzie. for the review! Do check out our https://help.tidio.com/hc/en-us help center and feel free to reach out to us at support@tidio.net ### 43. Effortless Setup, Boosted Customer Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Ollie M. | Configuration Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Tidio?** I like how easy Tidio was to set up and how effortlessly it integrated into our email system, making it quick and simple to send emails to clients. It significantly reduces the time needed to integrate with our old systems, allowing us to maintain communication with our customers and provide customer service to new ones without any issues. **What do you dislike about Tidio?** The knowledge base for complicated issues is a little sparse, so we had to rely heavily on their customer support to fix some starting issues. If they can improve their knowledge base for common errors encountered, then the large majority of everyday issues can be solved quickly by customers. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to expand our customer base and increase interactions with new clients. It was easy to set up, integrates seamlessly with our email system, making email marketing efficient and keeping customer communication and service running smoothly. **Official Response from Support Tidio:** > We appreciate your detailed feedback, Ollie! ### 44. Great UX & Social integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Amir reza S. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Tidio?** I like how fast they improve the UX and also the AI agent is very intelligence. I liked social media integrations for Facebook and Whatsapp. **What do you dislike about Tidio?** It's way too expensive, they can work on pricing, since AI made everything easier/faster. **Recommendations to others considering Tidio:** I'd like to mention that if you're looking for a Free good-looking, responsive, and user-friendly live chat widget Tidio is a great option for you, I checked all the available options and this one is my favorite now. You can also have a look at their pricing which is fair for now. **What problems is Tidio solving and how is that benefiting you?** They provide an organized, great live chat service which I really need. I needed a beautiful, responsive, full-featured live chat widget that is easy to use and my users could be in touch with me as soon as they want. And I think Tidio is the one I was looking for. **Official Response from Jacek Leszczyński:** > Thanks for the review! ### 45. All Messages in One Place with Helpful Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Claire F. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** It's very helpful to have all the social media messages as well as the website chat responses available in one place with sound notifications so we don't have to keep checking manually. **What do you dislike about Tidio?** I sometimes find the way the messages are prioritised for action a little confusing, but this can also be because it is shared among colleagues and each one has a different method for working through tickets. **What problems is Tidio solving and how is that benefiting you?** It's helping to ensure client messages are not left in the hands of the founders who are too busy to respond, so that staff have the capacity to assign various departments to action the enquiries. ### 46. Excellent AI Integration, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Shirley T. **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I find the AI agent in Tidio really helpful for resolving simple questions and I appreciate the suggested answers which help a lot. I also like the option to rewrite and expand responses, which saves me time. The initial setup for Tidio was very easy. **What do you dislike about Tidio?** If no agent is available and it's outside of opening hours, Tidio will still tell the customer that we will transfer the chat. It's better to let customers know no one is available for chat. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to chat with customers online. The AI agent resolves simple questions and offers suggested answers, which helps a lot. ### 47. Clear, Intuitive Tidio Panel for Fast Customer Responses **Rating:** 4.0/5.0 stars **Reviewed by:** Szymon F. | Cloud Solution Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Tidio?** Direct contact with potential customers visiting my product website and the ability to respond quickly thanks to the clear and intuitive Tidio panel. I also appreciate the automated responses, full conversation visibility within Tidio AI, and clear accountability - I can easily see who handled what and react immediately when needed. **What do you dislike about Tidio?** The message interface - especially for new conversations - could be more clear and easier to navigate. The configuration of which pages the chat widget should appear on can also be a bit confusing and less intuitive than expected. **What problems is Tidio solving and how is that benefiting you?** Tidio helps me build a relationship with new users from the very first visit. They don’t have to look for an email address or phone number - they can simply start a chat that follows them on the screen. It makes communication effortless and natural for potential customers, which increases engagement and gives me a better chance to respond quickly and turn interest into real conversations. **Official Response from Support Tidio:** > We appreciate your review and insights, Szymon! ### 48. Great live chat tool — solid value with a few areas to improve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Tidio?** Honestly, the live chat widget is what got us hooked. It's clean, loads fast, and doesn't slow down our website at all. The chatbot builder is surprisingly intuitive — I was able to set up automated responses for our most common customer questions within a couple of hours, no coding needed. The integration with Shopify was seamless, which was a big deal for us since we run an e-commerce store. I also really appreciate that the mobile app actually works well, so I can respond to customers even when I'm not at my desk. The AI-powered reply suggestions have also saved my team a lot of time during peak hours. **What do you dislike about Tidio?** The pricing can feel a bit steep once you start scaling up and need more operators or advanced features. The free plan is decent for getting started, but you hit its limits pretty quickly if you're a growing business. I've also noticed the reporting and analytics dashboard could be more detailed — right now it gives you the basics but doesn't offer deep custom reports. A few times the chatbot flows didn't behave exactly as expected and required some trial and error to fix. Customer support response times can also be slow during busy periods, which is frustrating when you need a quick fix. **What problems is Tidio solving and how is that benefiting you?** Before Tidio, we were relying on email alone for customer support, and response times were way too slow — customers would wait hours or sometimes a full day to hear back. That was costing us sales. Since switching to Tidio, we handle most questions in real time through the live chat, and the chatbot takes care of the repetitive stuff like order tracking and FAQs automatically. Our first-response time has dropped from hours to minutes, and we've seen a noticeable improvement in cart conversion rates. It's basically like adding a 24/7 support agent without hiring more staff. **Official Response from Support Tidio:** > Thank you very much for the 5-star review! ### 49. Efficient Chat Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kingsley S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Tidio?** I use Tidio for work live chat, and it helps resolve issues quickly and efficiently. I like how easy it is to navigate, and the system is very straightforward, making it easy to go through open, unassigned, and closed chats. I also appreciate that chats can be reopened by people to continue the conversation. It's great that people can communicate via email if they're unable to stay on the chat. The initial setup was very easy and straightforward. **What do you dislike about Tidio?** The chatbot and AI features don't always feel fully integrated, and the reporting available could be more detailed. It can feel limited when trying to create more complex conversations, and the handover between AI and advisors could be better. **What problems is Tidio solving and how is that benefiting you?** Tidio helps resolve issues quickly and efficiently. It's straightforward and easy to navigate through open, unassigned, and closed chats. I like that people can communicate via email if they're unable to stay on the chat, and chats can be reopened to continue conversations. **Official Response from Support Tidio:** > Thank you for leaving the review! If you need assistance with setting your Lyro AI Agent, don't hesitate to reach out to us at support@tidio.net. ### 50. Easy-to-Set-Up Chatbot That Saves 5–15 Hours a Week **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Tidio?** The chatbot on my website saves me 5-15 hours a week fielding questions about my product. It allows me to focus on the actual work rather than answering repetitive inquiries. I love that it allows potential clients to ask to speak to me directly as well. I only use the chatbot, not the customer service email options. I don't use the social media integrations but look forward to expanding to those uses. It is very easy to get started and the options for increasing the bot's knowledge base are excellent. The answers the bot gives clients are excellent, sometimes coming up with good answers that are not readily available in my uploaded Q+A. Occasionally it does give misleading answers or doesn't understand what the clients are asking, but it is a small proportion of the overall answers. Overall I am satisfied with how it works. The user interface seems to be geared for larger enterprises/teams who mostly focus on customer service emails. It is a little frustrating to have to navigate to the specific area of their website/app for the AI agent because it is not highlighted in a useful way. I have to scroll through email products to get there. I feel like the price is a bit high since it is not geared to smaller companies. It would be very helpful to have a lower entry point with fewer conversations or to include more functionality for the price. **What do you dislike about Tidio?** Price, scale, and products are geared to larger companies. My business is a one person business and while the hours a week it saves me, I don't use the basic monthly range of conversations even in the course of several months. I would like something that really specialized in helping smaller businesses. **What problems is Tidio solving and how is that benefiting you?** I avoid several hours of answering repetitive questions a week because the chatbot takes care of those basic conversations. **Official Response from Support Tidio:** > Thank you for that detailed feedback :-) ## Tidio Discussions - [Can I somehow customize the sound of incoming messages?](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) - 1 comment, 2 upvotes - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [I use Tidio](https://www.g2.com/discussions/i-use-tidio) - 1 comment, 1 upvote - [Squarespace integration](https://www.g2.com/discussions/squarespace-integration) - 1 comment, 1 upvote - [can i use it on wordpress website?](https://www.g2.com/discussions/can-i-use-it-on-wordpress-website) - 1 comment, 1 upvote - [View Tidio pricing details and edition comparison](https://www.g2.com/products/tidio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-31+16%3A13%3A48+-0500&secure%5Bsession_id%5D=a16a1ff5-70b2-4a9e-9dfb-b8051e2fc3c4&secure%5Btoken%5D=42aff483a8652d06323907b46935a86aacfb0c2c9a1326678ec227e9e539812b&format=llm_user) ## Tidio Integrations - 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[Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Jimdo](https://www.g2.com/products/jimdo/reviews) - [Joomla](https://www.g2.com/products/joomla/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [MailerLite](https://www.g2.com/products/mailerlite/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Openapi](https://www.g2.com/products/openapi/reviews) - [OpenCart](https://www.g2.com/products/opencart/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shift4Shop](https://www.g2.com/products/shift4shop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Inbox](https://www.g2.com/products/shopify-inbox/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [SITE123](https://www.g2.com/products/site123/reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Travelpayouts](https://www.g2.com/products/travelpayouts/reviews) - [VASPP BREVO](https://www.g2.com/products/vaspp-brevo/reviews) - [Vue.js](https://www.g2.com/products/vue-js/reviews) - [Webydo](https://www.g2.com/products/webydo/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sites](https://www.g2.com/products/zoho-sites/reviews) ## Tidio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Tidio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,656 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (553 reviews)