--- title: Tidio Reviews meta_title: 'Tidio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1957 reviews by the users' company size, role or industry to find out how Tidio works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1957 scale: '5' date_modified: '2026-08-02' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tidio Reviews **Vendor:** Tidio **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,957 ## About Tidio Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact ## Tidio Pros & Cons **What users like:** - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. (225 reviews) - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. (184 reviews) - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. (155 reviews) - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. (154 reviews) - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. (139 reviews) - Users love Tidio's **efficient AI-enabled chat features** , appreciating its user-friendly setup and fantastic support. (132 reviews) - Automation (124 reviews) - Intuitive (120 reviews) - Useful (117 reviews) - Users appreciate the **excellent customer support** of Tidio, enhancing their experience with seamless communication convenience. (107 reviews) **What users dislike:** - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. (76 reviews) - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. (59 reviews) - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. (57 reviews) - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. (56 reviews) - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. (55 reviews) - Users face **usage limitations** with Tidio's free version, often maxing out chat requests too soon. (47 reviews) - Chat Functionality (46 reviews) - Users find the **AI limitations** of Tidio restrictive, particularly in pricing and customization for their specific needs. (44 reviews) - Cost Limitations (44 reviews) - Chat Functionality Issues (43 reviews) ## Tidio Reviews ### 1. Streamlined Troubleshooting with Powerful Chat Visibility and File Sharing **Rating:** 4.0/5.0 stars **Reviewed by:** Efren O. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** As a tech support chat agent, it really helps that I can check the client’s web browser and operating system. Clients can also send images and files very easily, which makes troubleshooting smoother. I like that I can see whether they refresh their page or not, and that I can set my working hours without having to worry about logging in or out. Knowing if a message was read is very helpful, and the automated email trigger for unread messages is perfect for re-engaging customers who disconnect too early and often. **What do you dislike about Tidio?** We’ve run into issues where offline messages trigger multiple tickets or start a new conversation thread at the same time for the same user, so if we try to later audit the conversations, we may have the same ticket in both the "tickets" and "conversations" section. We mainly handle Mexican expense reports, which require reviewing XML files. Since we currently can’t share or receive XML files directly through the chat, we’re forced to move those conversations to external channels. The archive for “Solved” conversations also lacks the level of detail needed for robust data analysis. Because the system groups multiple distinct incidents under a single user profile and sorts them by the final resolution date, it’s hard to build an accurate chronological timeline. This setup makes it cumbersome to audit past interactions or track recurring issues across multiple devices. **What problems is Tidio solving and how is that benefiting you?** The primary problem Tidio solves for us is support fragmentation. It brings together multiple support streams that were previously spread across dedicated platforms for different corporate clients into a single dashboard, while also providing immediate context through user email domains and real-time navigation history. The main benefit for us is operational efficiency and data portability. Being able to track a user’s journey across our subdomains leads to much faster resolution times. In addition, the ability to create notes for each user has been vital to our escalation process and to supporting internal audits. **Official Response from Support Tidio:** > Thank you Efren for taking your time to leave a review! ### 2. Seamless Live Chat Integration for Sales and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Callum G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** I found the user interface of Tidio to be really simple and straightforward. It was easy to navigate and easy to pick up. There are lots of processes we follow each day at work, so it made it straightforward to implement and nicely streamlined. It didn't add to our workloads but instead just fit in around them nicely. **What do you dislike about Tidio?** I think the one thing that we struggled with was a lack of filtering around who best to support the individual. We have members from the sales team and members from the customer support team monitoring Tidio. But it'd be useful if it would be possible to filter the inquiry so that it only went to the customer support team or it only went to the sales team. If the person interacting explains that they're an existing customer or a potential prospect. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for live chat on our website, enabling quick handling of inquiries and customer support. It allows rapid contact and nurturing of leads and provides real-time help for teachers with busy schedules, unlike slower methods like email. **Official Response from Support Tidio:** > Thank you Callum for the 5-star review, we appreciate it! ### 3. Simple Setup, User-Friendly Apps, and Fast Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2026 **What do you like best about Tidio?** Simplicity of setup and user friendliness. Good to have a mobile and computer app, though sometimes they do not fully sync. It works as expected and when I have needed help we quickly receive support. Pricing is straightforward, and it is easy to update employees on our account. **What do you dislike about Tidio?** Sometimes there are glitches, for example sending a reply on the mobile app sometimes does not show up on your side, but is received by the customer. Sometimes switching from mobile to the browser version it is not fully seamless. I think the pricing could be a bit lower. I would also like improvements to be able to more easily find previous conversations for reference. **What problems is Tidio solving and how is that benefiting you?** Tidio gives us a quick and easy way to add live chat support to our shopify website. This is a benefit for us as it provides another channel for our customers to communicate with us. **Official Response from Support Tidio:** > Thank you so much for the feedback, it really helps us develop! ### 4. Powerful visual chatbot builder & Lyro AI, but pricing and plan limits can sting **Rating:** 3.5/5.0 stars **Reviewed by:** Andrea C. | photographer and filmmaker, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Tidio?** What I like most about Tidio is its visual chatbot builder, which makes it easy for anyone to create even complex automations. The Lyro AI integration is a real game-changer because it can automatically resolve up to 70% of customer queries, helping small teams offer 24/7 support without having to increase headcount. **What do you dislike about Tidio?** I don’t like how restrictive the free and lower-tier plans feel, especially the cap on monthly chatbot conversations. On top of that, the pricing ramps up quickly once you start adding multiple operators, which can get expensive for a growing small business—particularly when there are more affordable competitors out there. **What problems is Tidio solving and how is that benefiting you?** Tidio helps address customer support delays and reduce abandoned carts. With 24/7 AI-powered responses and proactive chat triggers, visitors don’t have to wait around for assistance. This can benefit you by improving conversion rates, capturing leads even while you sleep, and significantly easing the workload for your human support team. **Official Response from Support Tidio:** > Thank you for your feedback, Andrea! ### 5. Easy to Use, Time-Saving Interface with Helpful AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Tidio?** I enjoy how easy Tidio is to use i like the interface as it saves me time during my day to day work life. I think it is very easy to navigate which is good. I also like how it intergrates into othertools such as microsoft teams. It is a reliable service which is quick when using it for a reasonable price. The onboarding process was easy and quick and understandable from the beginning. The AI aspect of the programme is very useful as it offers easy answers and solutions to problems. **What do you dislike about Tidio?** I think for us using Tidio we dont get much inbound contact coming in, not particularly an issue with the programme just for us the inbound contact is minimal **What problems is Tidio solving and how is that benefiting you?** Tidio helps with our live chat experience in the company and allows us to answer quick queries from our customers **Official Response from Support Tidio:** > Thank you very much for the feedback! ### 6. User-Friendly, AI-Driven Chat Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Lucia B. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tidio?** I find Tidio to be very user friendly, and it was simple to integrate. I love that I can natively connect Tidio with multiple applications, especially with our CRM and our entire ERP suite, which is amazing. Tidio has a lot of AI features that help us reduce time and frustration, allowing leads to find their questions and answers anytime they need. **What do you dislike about Tidio?** I would say some of the native integrations they have we have struggled with, some of the native fields. For lead sources, and we need to use a third-party application but it will be something that they can improve. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for immediate answers to customer questions, boosting satisfaction and communication with leads. The AI features reduce time and frustration by providing 24/7 answers. I can track lead sources, enhancing my metrics and supporting efficient customer interactions. **Official Response from Support Tidio:** > We appreciate your detailed feedback, Lucia! ### 7. A great tool for keeping support for your product. **Rating:** 4.0/5.0 stars **Reviewed by:** Iván Sebastián M. | Software Engineer Mid Senior, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Tidio?** In this years we have used Tidio we have seen a very good response from our clients, they are almost never left unattended and our support team loves the tool. **What do you dislike about Tidio?** The messages that go in from off office hours poisons the performance of our agents (real people), and make our KPIs not trustable. **What problems is Tidio solving and how is that benefiting you?** When we are full of clients calling and messaging, it can queue them up for them not to bulk up. Also it gives us insights on our agents to track progress and make sure they are performing and giving a great service. **Official Response from Bart Turczynski:** > Thank you, Ivan! ### 8. Helpful Ticketing Customer Support, but Pricey Chat Support and Setup Effort **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I like being able to create tickets from customer issues or requests. I am able to use an email alias and resolve customer issues over time. **What do you dislike about Tidio?** I think the cost is a bit much for the amount of chat support it allows for, so half the time I turn that feature off. It also requires a lot of initial work so that it answers questions for you to free up your time. **What problems is Tidio solving and how is that benefiting you?** Being able to track customer issues outside of an email inbox is helpful. ### 9. Efficient and User-Friendly, Minor Dashboard Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Ron M. | Research Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I like that Tidio delegates duties to staff logged in, which gets the customer or potential customer taken care of quickly. I also appreciate its ease of use. It's an overall great tool with no real issues. The initial setup of Tidio was a piece of cake. **What do you dislike about Tidio?** I find the dashboard layout a little congested. It's also a bit confusing to me as non-technical staff. **What problems is Tidio solving and how is that benefiting you?** I like Tidio for delegating duties to staff efficiently and quickly addressing customer needs. It's user-friendly and works well overall. ### 10. Tidio Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Bruce S. | Owner, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Tidio?** Still very easy to set up, customize and configure for my multiple sites. **What do you dislike about Tidio?** Improve adoption of AI enabled chatbot functionality, making adoption and integration easier. **Recommendations to others considering Tidio:** If you've never used a chatbot before, this is a great platform to start with. Easy to install, easy to navigate, tons of functionality, mobile, lots of integrations. Supports a large number of users if needed, but can be slimmed down to support a small 1-person company. **What problems is Tidio solving and how is that benefiting you?** I'm trying to engage with prospects more directly and be able to answer their questions immediately, instead of them having to fill out the comment form and work through email. Plus, I'll be able to automate some basic q&a when no one from our team is available to help them immediately. **Official Response from Olek Potrykus:** > Wow! Thank you for your in-depth review of Tidio. We're preparing to offer custom onboarding for clients like you, to make the first couple of days with Tidio as effective as possible. Best of luck from team Tidio! :) ### 11. Easy Customer Views, Multi-Agent Chats, and Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** It’s easy to check customer view pages, have multiple agents join a chat, and link customers directly to products, while also allowing pictures to be sent through the chat. It also integrates really well with our business. **What do you dislike about Tidio?** The flows sometime interrupt typing, I get annoyed when I try to / things and get interrupted **What problems is Tidio solving and how is that benefiting you?** Tidio allows us to help multiple customers at once, you can also view the customers other agents are helping if they get busy and can join into the conversation ### 12. User-Friendly Chat Solution with a Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Jose E. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2025 **What do you like best about Tidio?** I like Tidio's back end and the user interface because the whole experience is really easy. My team appreciates how you can quickly get the hang of the system. We've started developing more complex responses for our AI assistant, which helps us provide more specific answers to a wider variety of questions. The ease of responding to inquiries, finding questions, and transferring conversations to email is also a big plus. Additionally, the setup was really simple; it only took a couple of minutes to get everything connected without any issues. **What do you dislike about Tidio?** It took us a while to create complex responses, so a lot of the questions that we had initially were pretty simple. People would ask or even word questions differently, and that would kinda throw off our AI assistant. It took us some time to really get the hang of it. So I'd say, building a more complex AI assistant past the base level. **What problems is Tidio solving and how is that benefiting you?** Tidio helps handle simple queries via live chat, saving staff resources and lowering complex case resolutions, crucial for our small team. **Official Response from Support Tidio:** > Thank you Jose! Your insights are really valuable and help us identify struggles our customers might have encountered during setup process. If you have any questions still, reach out to us at support@tidio.net ### 13. Intuitive Platform with Smart Auto-Generated Replies That Boost Customer Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** The platform’s intuitive interface design makes it quick and easy to learn. The auto-generated responses are generally very good, and the tool seems to learn quickly from past replies and incorporate that information into future responses. Overall, it makes it easier to engage with customers and turn inquiries into sales. **What do you dislike about Tidio?** At times, the automatically generated responses are inaccurate or don’t flow logically, so they require additional refinement and editing. Also, parts of the billing structure and breakdown aren’t explained very clearly, which makes it harder to understand. **What problems is Tidio solving and how is that benefiting you?** This is a great way to engage with customers and potential customers outside of business hours, since customers can interact with Tidio 24/7. It also saves time during the day, since it answers customers’ questions for us. Integration with email provides a streamlined, time-saving way to handle multiple processes. **Official Response from Support Tidio:** > Thank you for leaving us the review. In case you need to discuss our billing or any discrepancies with the response, do not hesitate to reach out to us at support@tidio.net, the Team will be happy to assist. ### 14. Great for Direct User Contact, but Analytics and Multi-Site Use Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Emilio J. | Business Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** It's a great tool for having direct contact with your users or clientele. **What do you dislike about Tidio?** It should have some more data analysis tools. If you work with it in different websites at the same time, there's bound to be some small issues. **What problems is Tidio solving and how is that benefiting you?** It helps us bring user support in an immediate manner. A problem that our competition faces, is a dissatisfied user base because of a lack of human chat agents. This tool helps us stand out by having an instant chat with an agent who can help you in a matter of minutes. **Official Response from Support Tidio:** > Thank you, Emilio, for taking the time to leave the feedback. If you experience any specific issues with analytics, do reach out to our support for assistance at support@tidio.net. ### 15. Tidio Makes Client Communication Easy with User-Friendly Chat and Array of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Cody U. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** Tidio is so user friendly. The chat function works great, it is easy to communicate with clients and the assign feature is so useful to tag team members or mark things as done! **What do you dislike about Tidio?** A few of our team members have had issues with the mobile app not functioning properly but overall, nothing to dislike really. **What problems is Tidio solving and how is that benefiting you?** Tidio is making our interactive website experience so much better for both us and our consumers. The live chat function is better serving our customers allowing us to give real time feedback and answers to their questions. ### 16. Instant Communication but AI Chat Needs Improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Direct C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I use Tidio for live chat, allowing us to communicate directly with customers. I really like the instantness of the platform. The communication function in Tidio is something I enjoy because we need it to talk to customers efficiently. Also, the initial setup of Tidio was very easy. **What do you dislike about Tidio?** I'm not too happy with the AI chat feature; it feels like it's too expensive for what it offers. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us communicate directly with customers instantly. ### 17. Simple, Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan C. | Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** It is easy to use. I like that it saves the chats even when you solve them, in case you need to go back. **What do you dislike about Tidio?** I do not run out program, I just help (so I don't know if it is possible), but there should be a faster automated response to customers if one of us can't get to them right away so they are waiting or don't get a reply within 2 minutes. **What problems is Tidio solving and how is that benefiting you?** Helping our customers on our website or answering simple and easy questions that may be confusing to them. **Official Response from Support Tidio:** > Thank you, Jonathan, for leaving the review. You may consider using the Handle Missed Conversations flow. It sends messages to the visitor after the time period you specified in the trigger. The ready-to-use template can be found in the panel: https://www.tidio.com/panel/flows/templates/solve-problems ### 18. Seamlessly Integrates Social Media with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Prahlad K. | Head of Operations & Supply Chain | Founding Team, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Tidio?** I like that Tidio integrates with all my social media channels and emails, which is a great feature. It allows me to manage all customer messages from my Instagram, Facebook, and Pinterest pages in one place without having to monitor each channel individually. Using it along with my Shopify Plus store has been seamless. The initial setup of Tidio was very easy. **What do you dislike about Tidio?** The pricing should be a little lower. **What problems is Tidio solving and how is that benefiting you?** I use Tidio as a live chat on my website, letting sales agents assist customers directly. It integrates all social media and email messages into one place, making it easier to manage customer interactions. **Official Response from Support Tidio:** > Thank you, Prahlad for the review! ### 19. A User-Friendly AI Assistant for Chat but with some limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** The updated ui and new custom color picker for theme **What do you dislike about Tidio?** There is still some work need to be done for handling flows via tidio. We still cannot transfer chats from Tidio AI to a flow. **What problems is Tidio solving and how is that benefiting you?** Tidio’s pricing was the first thing that stood out — it’s very reasonable for the features offered. We now provide customer support much more efficiently thanks to its intuitive UI. Earlier, we struggled with managing flows and live conversations separately, but Tidio makes it easy to build logic, manage flows, and handle real-time chats all in one place. Plus, we didn’t have an AI chatbot before — Tidio’s Lyro AI agent has added smart, automated support that’s really improved our response times and coverage. **Official Response from Bart Turczynski:** > Thank you so much for the review :) ### 20. Streamlined Chat Automation and Lead Tracking with Smooth Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Kiran S. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Tidio?** The automation workflows, visitor tracking, and canned responses in Tidio help me handle multiple chats without missing important leads. Integrations with other apps are smooth and easy to set up. The support team is always close at hand for assistance, and the onboarding process is straightforward. **What do you dislike about Tidio?** I haven’t faced any major issues so far; everything works smoothly and as expected. **What problems is Tidio solving and how is that benefiting you?** Tidio helps manage frequent travel inquiries like package details, visa questions and pricing in one place through live chat and automation, reducing response time significantly. It saves my effort, captures lead instantly and ensures no customer query is missed even during peak travel season. **Official Response from Support Tidio:** > Hi Kiran, we appreciate your review! :-) ### 21. Huge Time-Saver with Clean Integrations, but Pricing and Complex Flows Can Get Cluttered **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** The chatbot flows are a massive time-saver. Automating basic order and shipping questions means I’m not typing the exact same thing 50 times a day. On top of that, the integrations are really clean, and the checkout pop-up actually helps convert some fence-sitters. **What do you dislike about Tidio?** Pricing scales up pretty fast once you need more advanced features or additional operators. Also, if you build really complex chatbot trees, the visual builder can get cluttered pretty quickly, which makes it harder to manage. **What problems is Tidio solving and how is that benefiting you?** It helps cut down response times and handle after-hours questions without needing a 24/7 support staff. It gives people instant answers and captures leads when we’re offline. ### 22. Simple Integration with Tidio, Great Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Mohamed N. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Tidio?** I like the simplicity of using Tidio, making integration easy. It has great potential and the installation was very easy. **What do you dislike about Tidio?** In particular, no one, it used to crash often, but now everything is okay, it seems they have fixed it. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to chat with customers. It solves communication problems, making it simple even during difficulties. The integration was very easy, and its ease of use is a great advantage. ### 23. Effective Customer Support Tool with Expensive AI Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Jacques R. | Marketplace Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I like Tidio's Android capabilities because it allows me to answer chats on the go. The AI works really well in weeding out issues or contacts that don't need human interaction. I also value the ease of use, which is why we switched to Tidio from HubSpot. Setting it up was very easy for our team of five people. **What do you dislike about Tidio?** Pricing is quite expensive for the AI feature considering a lot of other apps already have the AI built in for cheap or at no extra charge. **What problems is Tidio solving and how is that benefiting you?** Tidio helps me connect with customers needing immediate support and manage sales. The Android app lets me answer chats on the go, and the AI weeds out issues that don't need human interaction. **Official Response from Bart Turczynski:** > Thank you, Jacques, for the review! ### 24. User-Friendly Chatbot with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey G. **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I love how friendly Tidio is to our guests and how it doesn't seem like a robotic chat bot. The initial setup was very easy. **What do you dislike about Tidio?** I would love it if Tidio could transfer the chat to someone on our team in real time. **What problems is Tidio solving and how is that benefiting you?** I find Tidio helps by answering simple questions people miss on our site, and I love how it makes interactions friendly and not robotic. ### 25. Real-Time Automated Customer Service and a Highly Customizable LYRO Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Tidio?** Tidio captures customer information quickly and in real time, and the details it provides are driven specifically by the question-and-answer content you build into your own support database—content that directly reflects your business information. The setup is very straightforward, streamlined, and has provided seamless integration with our Shopify ordering platform. The chatbot, LYRO, is always on the ready and helps customers any time of day or night. The responses can be adjusted to match your preferred tone, ranging from very professional to more comfortable, everyday correspondence. As you continue building out your database and it grows larger, it becomes easier to see most of your common customer questions being answered automatically. If there are any questions or concerns about how to use Tidio, their support team offers timely and corrective help for their service oriented product. **What do you dislike about Tidio?** Like anything else, you get out of it what you put into it. There’s a bit of upfront workload at the beginning to build a solid starting point as a single source of truth with factual data that the AI chatbot can pull from. Along with that, there’s a learning curve around syntax and wording choices as you shape your desired responses and improve how well it recognizes what the customer is asking. In my experience, that’s a very small price to pay, especially since the system builds on the answers it has used previously. **What problems is Tidio solving and how is that benefiting you?** We’ve reached a point where usage is steady and ongoing, and LYRO is now reliably answering approximately 98 percent of our customer enquiries and questions on a daily basis 24/7. **Official Response from Support Tidio:** > Thank you for the feedback, it really shows us the value Tidio brings to you. ### 26. Really easy to setup and no cost barrier for small businesses, but difficult to mitigate spam **Rating:** 1.5/5.0 stars **Reviewed by:** Chris H. | Owner/Developer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Tidio?** Over the last few months that I used the product, the limits of my account were consistently being reached (pausing my account) due to spam that the platform fails to provide features to minimize or curb altogether. **What do you dislike about Tidio?** Implement features that let users manually mark interactions as spam. Develop features that enable users to mitigate spam messages. **What problems is Tidio solving and how is that benefiting you?** Some customers have questions that the website they're visiting doesn't immediately answer, and it's a great opportunity to inject quality customer service into the equation. Tidio makes it easy to engage with visitors and increase the likelihood of conversion by increasing the personalization of the customer experience. **Official Response from Olek Potrykus:** > Hello Chris! We're happy to see your review. In case there is something to improve, do let us know! ### 27. Simple, Centralized Inbox for Multiple Message Streams **Rating:** 4.5/5.0 stars **Reviewed by:** David G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** It makes it simple to access incoming messages from multiple streams in a single place **What do you dislike about Tidio?** I would like it to not require a facebook log in to attach my WhatsApp to the system as this does not work for me and is too confusing. **What problems is Tidio solving and how is that benefiting you?** I am not having to check multiple platforms independently to stay on top of incoming messages and comments ### 28. Efficient Customer Service with Chatbot Limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I use Tidio for customer service through our website. I really like the time-saving aspect of Tidio. The chatbot is helpful as it saves time by answering questions and prevents everyone from asking for a human, which streamlines my workflow. **What do you dislike about Tidio?** I find the chatbot sometimes incorrect and giving poor advice. It told my customers that we don't have a recipe, but we do, and it gets calories wrong. Training the chatbot does take some time for me. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to save time managing customer service. The chatbot helps by answering questions, preventing everyone from needing a human agent. ### 29. Clean, Fast Live Chat That Makes Customer Responses Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Jamala G. | CRM support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2026 **What do you like best about Tidio?** The best part about Tidio is the clean interface, easy to use. It is fast and messages reach instantly via live chat and if not available it reaches the user inbox, which helps me respond the customer query even if customer is not available on website. **What do you dislike about Tidio?** The mobile app works fine, but it isn’t as smooth as the desktop version when it comes to managing multiple conversations. **What problems is Tidio solving and how is that benefiting you?** Tidio helped me streamline communication across email chat and bot without switching between other apps. It bridges the gap between chat and email so travelers get instant answers cutting down our response time and boosting overall satisfaction. **Official Response from Support Tidio:** > Thank you Jamala for leaving your feedback! ### 30. Extremely Helpful Automated Responses for Quick, Solid Replies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** The automated response feature is extremely helpful for generating quick replies, and it also gives me a solid starting point to build on. **What do you dislike about Tidio?** I sometimes find it confusing to locate older tickets when I’m trying to review past questions or revisit earlier conversations. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us handle customer questions automatically, which makes our responses more time-sensitive and efficient. ### 31. Smart AI Chatbot That Learns Fast and Communicates Well with Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Tidio?** I like how the AI chatbot learns from the questions I enter and how it communicates with customers. **What do you dislike about Tidio?** You can’t set the chatbot to operate only during specific hours, even though we have people in the office who can answer customer questions. **What problems is Tidio solving and how is that benefiting you?** It answers simple questions and saves those crucial minutes when I’m working in sales. ### 32. Effortless Customer Interactions, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Angela S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Tidio?** I use Tidio for chatting with customers, and I love the feature that creates responses according to the customer's question based on previous answers and information from our website. This is valuable to me because it saves me time when I am really busy. The initial setup of Tidio was very easy. With just 10 people in our company, using Tidio was smooth sailing. **What do you dislike about Tidio?** I would like to be able to press tab and have word prediction working properly. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for chatting with customers. It creates responses based on previous answers and our website info, saving me time when I'm busy. **Official Response from Support Tidio:** > Thank you, Angela, for leaving a 5-star review! ### 33. 24/7 Real-Time Support and Customer Retention with Tidio **Rating:** 4.5/5.0 stars **Reviewed by:** Rohan T. | Marketing Team, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Tidio?** Tidio provides real time customer chatting and support from it's AI based system for our business and website. This is the tool that we use 24*7 for replying to all the complain tickets generated by our customer within 90 mins and we also use tidio for better customer assistance and retention in long run. **What do you dislike about Tidio?** One of the main feature of tidio is its chatbot automation and this feature cannot be accessed in the free plan also the trial version period of tidio is also short. It is only of seven days and this much less time is not sufficient to learn about each and every feature of such kind of advanced customer support tool. So, new users are forced to buy it's subscription plan without any other option. **What problems is Tidio solving and how is that benefiting you?** The software is completely developed around customer help, support and retention. It has multiple features related to customer service, ticket automation, e-commerce, helpdesk etc. We use this tool on a daily basis to connect with all of our clients and also follow up our new leads that are interested in our services and contacted us through our website. **Official Response from Support Tidio:** > Hi Rohan, your review made our day! ### 34. Real-Time Visitor Insights That Help Spot Bots Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** Real time insight on visitors, it lets me see country and browser so often time I can tell if it a bot or a real person. **What do you dislike about Tidio?** limits per month on available interactions and flow settings could be improved **What problems is Tidio solving and how is that benefiting you?** it's solving a visibility into website visitors problem that we previously had ### 35. A Better Way to Connect with Clients Beyond Email or Phone **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I like being able to connect with clients and interested leads through a platform that isn’t limited to email or phone calls. **What do you dislike about Tidio?** The amount of tabs/options in there seems a bit overwhelming at times. **What problems is Tidio solving and how is that benefiting you?** It's alleviating a step to be able to talk to clients even quicker at their speed. ### 36. AI Responses Often Inaccurate and Wasteful Despite Helpful Customer History View **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** I like that it shows the customer's history on the site and the product they're currently viewing **What do you dislike about Tidio?** The AI generated responses are almost always factually inaccurate and a waste of time and resources **What problems is Tidio solving and how is that benefiting you?** We are not open 24/7 and receive inquiries outside of business hours ### 37. Efficient Live Chat Solution with Great AI Features **Rating:** 4.0/5.0 stars **Reviewed by:** mykah-seth a. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I like the AI features in Tidio. I think Tidio is a good resource for AI because I can just drop and paste a chat instead of typing it out, which takes a lot of time sometimes, especially if the customer has a very serious question. **What do you dislike about Tidio?** I LOVE EVERYTHING ABOUT TIDIO ITS THE BEST **What problems is Tidio solving and how is that benefiting you?** I use Tidio for live chat, which helps me manage customer inquiries efficiently. It notifies me when someone needs help, allowing me to provide quotes quickly. I like its AI feature that lets me drop and paste chats, saving time with serious questions. **Official Response from Bart Turczynski:** > Thanks for leaving the review! ### 38. AI-Driven Support with Cost Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Dianna G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** I appreciate Tidio's AI capability, which has been great in building out questions so that it knows the answer next time, preventing some phone calls. It's like having an extra customer service person. Plus, the initial setup of Tidio was easy, making integration smooth for us. **What do you dislike about Tidio?** The cost for the different levels is something I don't like. We run out of space and have to extend it, and I feel more available questions should be included. **What problems is Tidio solving and how is that benefiting you?** Tidio builds out questions to prevent phone calls, acting like an extra customer service person. The AI capability has been great. **Official Response from Support Tidio:** > Thank you for the feedback on Tidio! ### 39. Exceptional Customer Support with Tidio's Liro Agent **Rating:** 5.0/5.0 stars **Reviewed by:** Vitalie P. | Comercial director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** I really like Tidio's new Liro agent because it helps us during out-of-work hours by providing all the necessary information to our customers about our products and technical specifications. Tidio has been great for customer support and handling conversations. All aspects of Tidio work as expected for us. I also appreciate Anna T's assistance, as she was very helpful in correctly integrating all the important parts into our workflow. **What do you dislike about Tidio?** all is good **What problems is Tidio solving and how is that benefiting you?** Tidio enhances customer support by handling conversations and providing product information outside of work hours. **Official Response from Support Tidio:** > Thank you, Vitalie! Please check our onboarding videos, where we should also provide some insights on creating flows: https://www.youtube.com/playlist?list=PLFI-XfTavLwUuZiD7-ydaXqrHqTOmaUQr Additionally, we prepared extensive Help Center: https://help.tidio.com/hc/en-us. Lastly, do not hesitate to reach out to us at support@tidio.net, so the Team can assist you if you have any specific questions on flows :) ### 40. Easy Setup, Enhances Customer Communication **Rating:** 3.5/5.0 stars **Reviewed by:** Anna B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Tidio?** I appreciate that Tidio resolved the problem of not having a live chat, allowing customers to get in touch quicker. I like how easy it is for customers to ask queries, even when they're busy. The initial setup of Tidio was pretty straightforward, which made it easy for us to get started. **What do you dislike about Tidio?** Well as for now we don't have a lot of traffic on the live chat. **What problems is Tidio solving and how is that benefiting you?** Tidio solved our lack of live chat, enabling quicker customer contact. I like how easy it is for customers to ask queries during their busy days. **Official Response from Support Tidio:** > Thank you Anna for your review! You may consider flow templates available in the panel which may help you gather more traffic: https://www.tidio.com/panel/flows/templates/generate-leads ### 41. Love All the Features—An Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Tidio?** I love all the features. There's nothing I don't like about this product **What do you dislike about Tidio?** There is nothing except I would like it to be a little cheaper to use but wouldn't we all **What problems is Tidio solving and how is that benefiting you?** I have spies. My competitor can't stop spying on me and with Tidio I know exactly his IP address and can worm through his computer seeing all his files. He's a little bitch and I love seeing all his garbage he has going on to try and beat us. Which he can't and won't. **Official Response from Support Tidio:** > Thank you for the 5-star review :-) ### 42. Great for Managing Customer Questions, but the AI Often Misses the Mark **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** It allows our team to manage customer questions and concerns, especially when some people are out of the office. **What do you dislike about Tidio?** The AI stuff really doesn't add anything and often gets things wrong. **What problems is Tidio solving and how is that benefiting you?** We mostly use it to answer email questions from customers. **Official Response from Support Tidio:** > Thank you for the feedback! We would recommend you check our help center articles regarding Lyro, so you may get more out of it: https://help.tidio.com/hc/en-us/. Of course, our Team is there to assist anytime at support@tidio.net! ### 43. It is the best chat support app we use also, It's extension is great which we use on our software **Rating:** 5.0/5.0 stars **Reviewed by:** Anshul S. | Manager - Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Tidio?** Ui is very nice, also real time notifications are there and we can share images to guide clients more easily **What do you dislike about Tidio?** Nothing as of now, everything looks good in tidio **What problems is Tidio solving and how is that benefiting you?** Earlier we used skype to resolve customers queries but now we use tidio and it made it very easy clients can send message directly from their dashboard with the help of chat wit us extension, also chatbot can take details from clients which is very great **Official Response from Support Tidio:** > Thank you Anshul for the review! ### 44. User-Friendly Live Chat with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Karina S. | Educational Development Executive, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Tidio?** I like that Tidio is simple and easy to use. It allows customers quick real-time responses, which is essential for our live chat service. I also enjoy tracking the customer's journey and monitoring how many visitors are live on the site, as this helps with our marketing data and analysis of the website. The initial setup of Tidio was very simple, making it easy to get started. **What do you dislike about Tidio?** N/A **What problems is Tidio solving and how is that benefiting you?** Tidio allows customers quick real-time responses and is simple to use. We can track customer journeys and live visitors, aiding our marketing data and analysis. **Official Response from Support Tidio:** > Your review made our day, Karina! ### 45. User-Friendly Tool, Perfect for Multi-Tasking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Tidio?** I use Tidio on our company website to help answer questions while we are also taking calls. It makes it easier to service more than one customer at a time. I find it very user-friendly, and the multi-user feature makes it easy for multiple employees to help with incoming questions. The initial setup was very easy, too. **What do you dislike about Tidio?** word and spelling prediction **What problems is Tidio solving and how is that benefiting you?** I use Tidio on our website to manage multiple customer inquiries simultaneously while on calls, making it easier for multiple employees to assist with incoming questions. **Official Response from Bart Turczynski:** > Thank you for the review! ### 46. Fast 15-Minute Setup with Automatic Q&A Discovery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Tidio?** Setup takes about 15 minutes, and it automatically discovers Q&As. **What do you dislike about Tidio?** It’s not HIPPA-compliant, and it isn’t as flexible as I would have liked, especially when it comes to triggers. **What problems is Tidio solving and how is that benefiting you?** Common questions from my users are resolved without any human interaction. ### 47. Efficient Customer Support with Personal Touch **Rating:** 4.0/5.0 stars **Reviewed by:** grace h. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** I appreciate Tidio because it saves me time responding to general queries, making my work more efficient as a customer service agent. I particularly like the email marketing sign-up feature; it's quick, easy, and feels personal. The initial setup of Tidio was very easy and quick, which is a big plus for me. **What do you dislike about Tidio?** I feel that Tidio's messaging could be improved to feel more human. The language currently feels too automated and not casual enough. **What problems is Tidio solving and how is that benefiting you?** Tidio saves time responding to general queries and has a quick, easy, and personal email marketing sign-up feature. **Official Response from Support Tidio:** > We appreciate your feedback, Grace! If you refer to Lyro AI Agent language, please consider checking settings: https://www.tidio.com/panel/lyro-ai/guidance. You may set the Lyr tone of voice according to your needs :-) ### 48. Tidio Centralizes Client Chats with a Clear UI, WordPress Integration, and Helpful AI **Rating:** 4.5/5.0 stars **Reviewed by:** Leonardo S. | Social Media Marketing Expert, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** I like that Tidio allows me to centralize my communications with the clients from my website. It has a clear interface, good integration with Wordpress and good AI that allows for easier responses to users coming to the page **What do you dislike about Tidio?** I would like to have better performance of the app **What problems is Tidio solving and how is that benefiting you?** It allows me to centralize communications **Official Response from Support Tidio:** > We appreciate your review, Leonardo. If you experience any issue with the app, let us know at support@tidio.net, so we can help you further. ### 49. Excellent chatbot for beginners! **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo P. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Tidio?** Ai can now help you so much making this even better. **What do you dislike about Tidio?** Tidio pricing is a bit too high for me and I would love to be able to integrate it into Whatsapp/Telegram chats. Other than that i didn't experienced any bad situation. **What problems is Tidio solving and how is that benefiting you?** I needed a chatbot to help my e-commerce customers when they have questions or text me on Instagram/Facebook to result more professional. With Tidio I also added functionalities like discount codes and so on **Official Response from Michał Ratajczak:** > Thank you Matteo for sharing your feedback with us! Really love to hear that you enjoy our features. We do our best to offer as much as we can at an affordable price (including the free plan). Unfortunately, Whatsapp and Telegram integrations are not available at the moment but we do have the IG and FB integrations that you mentioned. ### 50. Centralized Email & Chat, But Search and AI Flow Limits Hold It Back **Rating:** 2.0/5.0 stars **Reviewed by:** Megan N. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Tidio?** I like the fact that email and chats are centralized. **What do you dislike about Tidio?** There's no built in translator, it can be very difficult to find past conversations at times, the AI flow limits are very limited for our needs. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us respond to customers. **Official Response from Support Tidio:** > Thank you for leaving your review, Megan! In case you need assistance with Tidio optimization or setup, do not hesitate to reach out at support@tidio.net. ## Tidio Discussions - [Can I somehow customize the sound of incoming messages?](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) - 1 comment, 2 upvotes - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [I use Tidio](https://www.g2.com/discussions/i-use-tidio) - 1 comment, 1 upvote - [Squarespace integration](https://www.g2.com/discussions/squarespace-integration) - 1 comment, 1 upvote - [can i use it on wordpress website?](https://www.g2.com/discussions/can-i-use-it-on-wordpress-website) - 1 comment, 1 upvote - [View Tidio pricing details and edition comparison](https://www.g2.com/products/tidio/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+03%3A22%3A31+-0500&secure%5Bsession_id%5D=6858cd1a-3807-472a-b205-d6156001fc2e&secure%5Btoken%5D=25bb68f196241580bcfebd7f85e991c17eda6e698b8307c433cb07862ad24504&format=llm_user) ## Tidio Integrations - 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[Smile.io](https://www.g2.com/products/smile-io/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Travelpayouts](https://www.g2.com/products/travelpayouts/reviews) - [VASPP BREVO](https://www.g2.com/products/vaspp-brevo/reviews) - [Vue.js](https://www.g2.com/products/vue-js/reviews) - [Webydo](https://www.g2.com/products/webydo/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sites](https://www.g2.com/products/zoho-sites/reviews) ## Tidio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Tidio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,728 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (553 reviews)