Tidio Features

As reported in 104 Tidio reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 717 Tidio reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 108 Tidio reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 110 Tidio reviews. Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress 93 reviewers of Tidio have provided feedback on this feature.

Displays important metrics relating to performance 106 reviewers of Tidio have provided feedback on this feature.

Allows business to edit conversations to meet the unique needs of one's business. This feature was mentioned in 12 Tidio reviews.

Based on 12 Tidio reviews. Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. This feature was mentioned in 12 Tidio reviews.

Provide tools for live chat on one's website. This feature was mentioned in 505 Tidio reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 456 Tidio reviews.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 456 Tidio reviews.

Gives user the ability to analyze conversations with the chatbot and see its performance. 452 reviewers of Tidio have provided feedback on this feature.

Allows users to test the efficacy of various responses through A/B testing. This feature was mentioned in 352 Tidio reviews.

Based on 404 Tidio reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Based on 467 Tidio reviews. Can collect and store information from interlocators, such as email, phone number, etc.

As reported in 83 Tidio reviews. User Experience of creating and submitting a ticket

As reported in 81 Tidio reviews. User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions 87 reviewers of Tidio have provided feedback on this feature.

As reported in 88 Tidio reviews. Respond to common requests with standard reply

As reported in 71 Tidio reviews. Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 80 Tidio reviews.

As reported in 75 Tidio reviews. Share and collaborate on tickets with multiple customer service representatives

As reported in 75 Tidio reviews. Central repository for account and contact information

Based on 80 Tidio reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 78 Tidio reviews.

As reported in 87 Tidio reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks 73 reviewers of Tidio have provided feedback on this feature.

As reported in 68 Tidio reviews. Make and receive calls directly in the application. Track and record calls for analysis.

Based on 89 Tidio reviews. Provides a repository of information that can be used by those seeking support.

As reported in 81 Tidio reviews. Makes articles in the knowledge base searchable on the web.

Based on 26 Tidio reviews. Enables users to engage with other users to solve common issues.

As reported in 87 Tidio reviews. Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences 88 reviewers of Tidio have provided feedback on this feature.

As reported in 90 Tidio reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Based on 94 Tidio reviews. Automates some or all operation related tasks

As reported in 88 Tidio reviews. Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 90 Tidio reviews.

Based on 747 Tidio reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 751 Tidio reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 540 Tidio reviews. Sends automated emails to further engage clients and potential clients.

Based on 648 Tidio reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 482 Tidio reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 717 Tidio reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 615 Tidio reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 608 Tidio reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 583 Tidio reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 566 Tidio reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 593 Tidio reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Based on 46 Tidio reviews. Scours various channels for brand mentions to proactively seek reparative communications.

Creates and assigns support tickets, scheduling them in a timely manner. This feature was mentioned in 48 Tidio reviews.

As reported in 43 Tidio reviews. Allows administrators to create templated responses to frequently asked questions.

Ability to connect agents with customers through Live Chat. This feature was mentioned in 49 Tidio reviews.

Connects employees with customers through a social media solution. 50 reviewers of Tidio have provided feedback on this feature.

Ability to connect agents with customers through email. 51 reviewers of Tidio have provided feedback on this feature.

Connects employees with customers through a calling solution. This feature was mentioned in 43 Tidio reviews.

Based on 43 Tidio reviews. Ability to connect agents with customers through text message solution.

As reported in 83 Tidio reviews. Conversations enacted over social media.

Conversations enacted through embedding or pop-ups on websites. 83 reviewers of Tidio have provided feedback on this feature.

Based on 79 Tidio reviews. Conversations enacted through text message (SMS).

Conversations enacted through voice assistants. This feature was mentioned in 75 Tidio reviews.

Conversations enacted through other channels. 79 reviewers of Tidio have provided feedback on this feature.

Software incorporates multiple digital communications channels. 57 reviewers of Tidio have provided feedback on this feature.

As reported in 56 Tidio reviews. Allows incorporation of inbound contacts from non-marketing channels.

Based on 42 Tidio reviews. Provides opportunity for customers to give feedback through a survey.

Based on 46 Tidio reviews. Enables administrators to create customized reports reflecting customer satisfaction.

Allows administrators to track visitor activity to understand the research that was done before turning to customer service. This feature was mentioned in 51 Tidio reviews.

Based on 41 Tidio reviews. Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.

Maintains context across user turns in a single session to provide coherent, relevant responses.

Understands varied user phrasing and infers intent without relying solely on keywords or scripts.

Supports building conversational flows using predefined paths, rules, and decision trees.

Provides fallback messages or guidance when the bot cannot understand or fulfill a query.

Based on 85 Tidio reviews. Mapped-out responses for conversations.

Artificial intelligence (AI) and chatbot involvement. 87 reviewers of Tidio have provided feedback on this feature.

Live human component of conversations. 86 reviewers of Tidio have provided feedback on this feature.

Quality of interface for designing and customizing conversation maps. This feature was mentioned in 84 Tidio reviews.

Overall quality of customer targeting based on needs or situations. 81 reviewers of Tidio have provided feedback on this feature.

Creation and modification of customer profiles based on conversations. This feature was mentioned in 82 Tidio reviews.

Based on 80 Tidio reviews. Reporting based around specific and overall conversation results.

Based on 81 Tidio reviews. Capture and organization of leads from conversations.

Success rate of conversations leading to customer purchases. 81 reviewers of Tidio have provided feedback on this feature.

Allows you to deploy NPS surveys to users.

Analyzes user survey responses and information in the application.

Organizes users into predefined groups and provides different responses based on group.

Supports multiple languages.

Provides responses based on user behavior and feedback.

Based on 55 Tidio reviews. Allows planning and deployment of an overall communications strategy.

Includes or integrates with content creation apps. 56 reviewers of Tidio have provided feedback on this feature.

Outbound communications are segmented and personalized. This feature was mentioned in 56 Tidio reviews.

Inbound contacts are identified and handled based on history. This feature was mentioned in 55 Tidio reviews.

As reported in 55 Tidio reviews. Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

As reported in 19 Tidio reviews. Allows users to leave notes or comments on emails or relevant cases.

Based on 19 Tidio reviews. Provides a dedicated space or a thread feature that allows for long-form discussion.

Offer in-application assignment and task tracking functionality. This feature was mentioned in 19 Tidio reviews.

Allows users to create and follow predetermined workflows attached to actions. This feature was mentioned in 20 Tidio reviews.

Allows users to create canned answers or templates for email responses. This feature was mentioned in 19 Tidio reviews.

As reported in 20 Tidio reviews. Integrates without outside software to provide additional functionality or pull information.

Provides a tagging system to allow users to sort emails by relevant subject. 18 reviewers of Tidio have provided feedback on this feature.

Based on 17 Tidio reviews. Analyzes trends in email content and resolution.

As reported in 18 Tidio reviews. Tracks performance and productivity of users inside the application.

Based on 18 Tidio reviews. Tracks email analytics like emails opened, how long the email was opened for, etc.

Provides API access to connect with proprietary business systems or internal data sources.

Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools.

Allows non-developers to configure and design chatbot flows via visual or no-code interfaces.

Provides personalized responses to interlocator based on segmentation or past responses. 12 reviewers of Tidio have provided feedback on this feature.

As reported in 12 Tidio reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator. This feature was mentioned in 12 Tidio reviews.

As reported in 495 Tidio reviews. Customize your chat workflows with rules and automations.

Based on 487 Tidio reviews. Control who the chatbot converses with (and when).

Has the ability to connect interlocator with a human agent when the need arises. 486 reviewers of Tidio have provided feedback on this feature.

As reported in 470 Tidio reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 427 Tidio reviews.

As reported in 124 Tidio reviews. Identifies the customer and personalizes interaction at every touchpoint.

Based on 117 Tidio reviews. Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 118 Tidio reviews.

Provides features for sending outbound messages to engage customers through proactive support. 120 reviewers of Tidio have provided feedback on this feature.

As reported in 113 Tidio reviews. Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent. 110 reviewers of Tidio have provided feedback on this feature.

As reported in 110 Tidio reviews. Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent. 115 reviewers of Tidio have provided feedback on this feature.

Based on 21 Tidio reviews. Is able to process inquiries submitted by text data from live chat, email, or SMS

Comprehends human speech and can transcribe it to text for processing This feature was mentioned in 20 Tidio reviews.

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries 19 reviewers of Tidio have provided feedback on this feature.

Based on 21 Tidio reviews. The platform is able to automatically determine how to resolve help tickets without assistance by human agents

Based on 20 Tidio reviews. The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence

As reported in 20 Tidio reviews. When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

Allows users to automate responses to customer inquiries across various channels. 45 reviewers of Tidio have provided feedback on this feature.

Based on 44 Tidio reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents. 45 reviewers of Tidio have provided feedback on this feature.

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses 19 reviewers of Tidio have provided feedback on this feature.

As reported in 20 Tidio reviews. Multilingual capabilities allow the AI to process inquiries from many languages

The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers 20 reviewers of Tidio have provided feedback on this feature.

Based on 108 Tidio reviews. Ensures consistent performance, delivering reliable outputs based on user prompts.

Implements stringent measures to protect user data and ensure privacy. This feature was mentioned in 106 Tidio reviews.

Shows adeptness in comprehending and responding to complex or multi-part queries. 106 reviewers of Tidio have provided feedback on this feature.

Facilitates natural and human-like conversations, delivering engaging interaction experiences. This feature was mentioned in 109 Tidio reviews.

Demonstrates a sophisticated understanding of both written and spoken user commands. This feature was mentioned in 104 Tidio reviews.

Exhibits proficiency in maintaining and utilizing context throughout a conversation. This feature was mentioned in 105 Tidio reviews.

As reported in 106 Tidio reviews. Offers a high degree of customization to meet individual user or business requirements.

Features robust learning mechanisms, improving responses over time based on past user interactions. 103 reviewers of Tidio have provided feedback on this feature.

Based on 101 Tidio reviews. Showcases the ability to recognize, correct, and learn from its own mistakes.

Based on 100 Tidio reviews. Displays creativity in generating diverse, interesting, and contextually relevant responses.

Produces content that is accurate, factually correct, and relevant to the user's query. This feature was mentioned in 101 Tidio reviews.

Based on 97 Tidio reviews. Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions.

Regularly receives updates that contribute to continuous improvement of the product. 98 reviewers of Tidio have provided feedback on this feature.

As reported in 97 Tidio reviews. Assesses the chatbot's ability to function seamlessly across various platforms and devices.

Seamlessly integrates with other platforms or software systems, enhancing overall utility. 99 reviewers of Tidio have provided feedback on this feature.

Allows users to generate text based on a text prompt. This feature was mentioned in 128 Tidio reviews.

As reported in 125 Tidio reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 46 reviewers of Tidio have provided feedback on this feature.

Condenses long documents or text into a brief summary. This feature was mentioned in 44 Tidio reviews.

Based on 81 Tidio reviews. Allows users to generate text based on a text prompt.

Based on 79 Tidio reviews. Condenses long documents or text into a brief summary.

As reported in 80 Tidio reviews. Simulates human-like speech from text inputs.

As reported in 54 Tidio reviews. Condenses long documents or text into a brief summary.

As reported in 26 Tidio reviews. Allows users to generate text based on a text prompt.

Based on 26 Tidio reviews. Condenses long documents or text into a brief summary.

As reported in 70 Tidio reviews. Allows users to generate text based on a text prompt.

As reported in 69 Tidio reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 37 Tidio reviews.

As reported in 36 Tidio reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 42 reviewers of Tidio have provided feedback on this feature.

Allows the AI agent to learn from interactions and adapt its responses accordingly. This feature was mentioned in 43 Tidio reviews.

As reported in 43 Tidio reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

As reported in 43 Tidio reviews. Allows the AI agent to identify and resolve issues without user intervention.

Enables integration with web-based software, websites, or other software applications.

Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Manages user interactions and analyzes user behavior data within the software or application.

Supports self-service features like troubleshooting, form completion, or knowledge base access.

Provides in-app guidance on company-specific tools and workflows for onboarding.

Based on 43 Tidio reviews. Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries. This feature was mentioned in 44 Tidio reviews.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly. This feature was mentioned in 43 Tidio reviews.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. This feature was mentioned in 43 Tidio reviews.

Based on 42 Tidio reviews. Provides users the ability to interact with the AI agent in multiple languages for global support.

Based on 42 Tidio reviews. Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions. This feature was mentioned in 42 Tidio reviews.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately. This feature was mentioned in 42 Tidio reviews.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. This feature was mentioned in 42 Tidio reviews.

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

As reported in 15 Tidio reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation This feature was mentioned in 15 Tidio reviews.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 15 Tidio reviews.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Based on 12 Tidio reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes This feature was mentioned in 12 Tidio reviews.

As reported in 13 Tidio reviews. Works across multiple software systems or databases

As reported in 14 Tidio reviews. Improves performance based on feedback and experience

Engages in human-like conversation for task delegation 14 reviewers of Tidio have provided feedback on this feature.

Based on 14 Tidio reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives 14 reviewers of Tidio have provided feedback on this feature.

Improves performance based on feedback and experience

Capability to perform complex tasks without constant human input

Makes informed choices based on available data and objectives

Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).

Includes safeguards to restrict inappropriate responses and ensure compliant language use.