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Compare LiveChat and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Per Month
LiveChat
Star Rating
(775)4.5 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansTidio
Star Rating
(1,853)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user engagement, with its live chat and customer support features allowing for quick responses to customer queries. Users appreciate the ability to receive notifications even when offline, which helps reduce response times significantly.
- According to verified reviews, LiveChat is praised for its reliable performance and straightforward implementation. Users highlight the effectiveness of its AI features, which assist agents by providing answers from the knowledge base, streamlining client requests through its Help Ticketing system.
- Users say that Tidio's Lyro AI agent enhances customer interactions by automatically creating a knowledge base from the website, allowing for accurate responses. This feature, along with the ability to transfer conversations between AI and human operators, is seen as a major advantage for maintaining customer engagement.
- Reviewers mention that while both platforms are easy to set up, Tidio slightly edges out with a quicker setup process. Users find it straightforward to use, which contributes to improved engagement and support with minimal effort.
- G2 reviewers highlight that LiveChat offers a superior ticket creation and response experience, with users noting high satisfaction in managing client requests. The platform's integration of chat and ticketing systems is seen as a significant benefit for businesses looking to streamline their support processes.
- According to recent feedback, Tidio's customization options are well-received, allowing users to tailor the chat experience to their needs. However, some users feel that LiveChat's extensive features provide a more comprehensive solution for businesses with complex support requirements.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
LiveChat
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
9.1
691
9.1
1,302
Ease of Use
9.3
690
9.3
1,320
Ease of Setup
9.0
271
9.2
1,060
Ease of Admin
9.1
263
9.2
947
Quality of Support
9.1
640
9.2
1,136
Has the product been a good partner in doing business?
9.0
255
9.2
897
Product Direction (% positive)
8.3
684
9.2
1,170
Features by Category
Ticket and Case Management
9.2
248
8.5
83
9.1
245
8.4
81
9.0
238
8.4
87
9.2
253
8.6
88
8.5
156
7.9
71
9.0
231
8.6
80
9.1
230
8.2
75
8.9
142
|
Verified
8.4
75
Generative AI
6.4
6
7.2
46
7.2
6
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
9.2
220
|
Verified
8.7
80
9.3
232
|
Verified
8.7
78
9.4
267
|
Verified
9.2
87
8.9
222
|
Verified
8.0
73
8.5
108
7.2
68
Platform
9.1
80
|
Verified
8.8
104
8.4
279
|
Verified
8.9
718
|
Verified
9.2
86
|
Verified
9.0
109
8.9
73
|
Verified
8.7
110
8.9
212
|
Verified
8.2
94
9.1
216
|
Verified
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
85
Not enough data
8.3
87
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
83
Not enough data
9.0
83
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
452
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.1
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.3
21
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
7.4
9
7.8
82
7.5
8
7.4
79
Feature Not Available
7.2
80
Communication
9.1
320
|
Verified
9.3
748
|
Verified
8.9
325
|
Verified
9.1
752
|
Verified
8.4
221
8.5
540
8.8
269
|
Verified
9.1
648
|
Verified
8.3
30
8.5
482
|
Verified
Internal Use
8.4
279
|
Verified
8.9
718
|
Verified
8.8
301
|
Verified
9.0
615
|
Verified
8.6
251
|
Verified
8.8
610
|
Verified
8.6
257
|
Verified
8.6
583
|
Verified
8.6
243
|
Verified
8.8
567
|
Verified
8.4
249
|
Verified
8.7
593
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
Not enough data
8.7
90
Not enough data
8.8
81
Feature Not Available
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Self-Service Platform
Not enough data
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and Tidio are categorized as Chatbots, Live Chat, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, and Customer Service Automation
Unique Categories
LiveChat is categorized as Conversational Commerce Platforms
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.0%
Financial Services
4.0%
Internet
3.8%
Other
68.7%
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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