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Compare Tidio and tawk.to 
At a Glance
Market Segments
Small-Business (90.7% of reviews)
Small-Business (73.4% of reviews)
Entry-Level Pricing
Free Per Month
Free Per Month
Tidio
Star Rating
(1,876)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing planstawk.to
Star Rating
(200)4.5 out of 5
Market Segments
Small-Business (73.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in overall user satisfaction, boasting a significantly higher G2 Score compared to tawk.to. Users appreciate Tidio's comprehensive features, including the Lyro AI agent that enhances customer interactions by automatically creating a knowledge base from the website.
- Users say that tawk.to is incredibly user-friendly, with many highlighting its simplicity in setup and operation. Reviewers mention that it offers a range of features for free, making it an attractive option for small businesses looking for cost-effective solutions.
- According to verified reviews, Tidio's customer support features are particularly praised for their efficiency. Users note that they can respond to customer queries instantly, which significantly improves engagement and support, even when offline.
- Reviewers mention that while tawk.to is easy to use, it may not offer the same depth of features as Tidio. Users appreciate tawk.to's straightforward functionality but express a desire for more advanced capabilities that Tidio provides, such as targeted emails and in-app messaging.
- G2 reviewers highlight Tidio's robust notification system, which helps users stay on top of customer inquiries. This feature is particularly beneficial for maintaining quick response times, a point that many users find crucial for their business operations.
- Users report that both platforms are free to start, but Tidio's additional features and higher quality of support make it a more appealing choice for businesses looking to scale. While tawk.to is praised for its affordability, Tidio's advanced tools and AI capabilities offer a more comprehensive solution for growing companies.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Tidio
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.1
1,311
9.1
172
Ease of Use
9.3
1,329
9.0
172
Ease of Setup
9.2
1,069
9.1
87
Ease of Admin
9.2
953
9.1
78
Quality of Support
9.2
1,143
8.4
141
Has the product been a good partner in doing business?
9.2
903
9.0
67
Product Direction (% positive)
9.2
1,178
8.9
165
Features by Category
Ticket and Case Management
8.6
85
Not enough data
8.4
83
Not enough data
8.5
89
Not enough data
8.6
91
Not enough data
8.0
73
Not enough data
8.6
82
Not enough data
8.2
77
Not enough data
8.4
77
Not enough data
Generative AI
7.2
46
Not enough data
6.9
44
Not enough data
Agentic AI - Help Desk
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Not enough data
Communication Channels
8.7
82
Not enough data
8.7
80
Not enough data
9.2
89
Not enough data
8.1
75
Not enough data
7.3
70
Not enough data
Platform
8.8
105
Not enough data
8.9
719
|
Verified
8.5
124
|
Verified
9.0
109
Not enough data
8.7
110
Not enough data
8.1
95
Not enough data
8.8
107
Not enough data
Core Conversational Capabilities - AI Chatbots
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Data
8.6
108
Not enough data
8.6
106
Not enough data
Interaction
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Not enough data
Task & Flow Management - AI Chatbots
8.7
5
Not enough data
Not enough data
Not enough data
Learning
8.2
103
Not enough data
7.9
102
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.3
100
Not enough data
8.3
102
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Not enough data
Agentic AI - AI Chatbots
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
86
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Not enough data
Channels
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Not enough data
Customers
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Not enough data
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Not enough data
Design
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Generative AI
7.7
37
Not enough data
7.6
36
Not enough data
Responses
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
Automation - AI Agents
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Platform
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
Autonomy - AI Agents
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
Generative AI
8.0
9
Not enough data
7.8
9
Not enough data
Responses
8.7
497
Not enough data
8.8
487
Not enough data
8.8
488
Not enough data
8.7
470
Not enough data
8.7
427
Not enough data
Platform
9.3
507
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.6
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Not enough data
Generative AI
8.0
128
Not enough data
8.1
125
Not enough data
Conversational Platform
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Not enough data
Support Automation
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Not enough data
Generative AI
8.1
70
Not enough data
8.1
69
Not enough data
Customer Support
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Not enough data
Automation
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
Artificial Intelligence
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Not enough data
Generative AI
7.8
83
6.5
12
7.4
79
6.5
11
7.2
80
6.4
11
Communication
9.3
753
|
Verified
9.2
138
|
Verified
9.1
757
|
Verified
8.8
137
|
Verified
8.6
543
8.0
101
|
Verified
9.1
653
|
Verified
8.9
118
|
Verified
8.5
485
|
Verified
8.3
41
Internal Use
8.9
719
|
Verified
8.5
124
|
Verified
9.0
619
|
Verified
8.8
124
|
Verified
8.8
613
|
Verified
8.4
113
8.6
587
|
Verified
8.6
117
|
Verified
8.8
570
|
Verified
8.7
111
|
Verified
8.7
597
|
Verified
8.3
112
|
Verified
Generative AI
8.1
54
Not enough data
Self-Service Experience
8.7
92
Not enough data
8.8
82
Not enough data
8.6
27
Not enough data
8.8
88
Not enough data
8.9
89
Not enough data
Self-Service Platform
8.7
91
Not enough data
9.0
95
Not enough data
8.8
89
Not enough data
8.8
91
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Not enough data
Process
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Not enough data
Channels
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Not enough data
Insight
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Not enough data
Generative AI
5.2
7
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Not enough data
Automation
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Not enough data
Autonomy
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and tawk.to are categorized as Live Chat
Unique Categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.1%
Other
69.7%
Computer Software
12.0%
Information Technology and Services
10.9%
Marketing and Advertising
8.3%
Internet
5.2%
Education Management
4.2%
Other
59.4%
Alternatives
Discussions
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
What is tawk.to used for?
2 Comments
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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