Compare Tidio and tawk.to
At a Glance
Market Segments
Small-Business (90.5% of reviews)
Small-Business (73.3% of reviews)
Entry-Level Pricing
Free Per Month
Free Per Month
Tidio
Star Rating
(1,904)4.6 out of 5
Market Segments
Small-Business (90.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plans
tawk.to
Star Rating
(202)4.5 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in providing a user-friendly interface, with many users appreciating its real-time notifications and the ability to share images to assist clients. This level of transparency helps build trust with customers, which is crucial for businesses.
- Users say that tawk.to is praised for its straightforward setup process, allowing users to quickly start handling chats without extensive training. Reviewers highlight its interactive interface and ease of integration, making it a solid choice for small businesses looking for simplicity.
- According to verified reviews, Tidio's automation features, such as visitor tracking and canned responses, significantly enhance productivity. Users mention that these tools help manage multiple chats effectively, ensuring that no important leads are missed.
- Reviewers mention that while tawk.to offers a free service, it may lack some advanced features that Tidio provides, such as AI-driven text generation and summarization, which can streamline customer interactions and improve response quality.
- Users highlight that Tidio's support team is consistently praised for being responsive and helpful, which is a critical factor for businesses that rely on timely assistance. In contrast, tawk.to's support quality is seen as less robust, with some users expressing a desire for more comprehensive help.
- G2 reviewers note that both products have similar scores in terms of meeting user requirements, but Tidio's higher overall satisfaction score indicates a more favorable user experience. This suggests that Tidio may be better suited for businesses looking for a more polished and feature-rich live chat solution.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
Tidio
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.1
1,322
9.1
174
Ease of Use
9.3
1,339
9.0
174
Ease of Setup
9.2
1,076
9.0
89
Ease of Admin
9.2
963
9.0
78
Quality of Support
9.2
1,149
8.4
142
Has the product been a good partner in doing business?
9.2
914
8.9
67
Product Direction (% positive)
9.2
1,184
8.9
167
Features by Category
Ticket and Case Management
8.5
82
Not enough data
8.4
83
Not enough data
8.5
85
Not enough data
8.7
91
Not enough data
8.0
69
Not enough data
8.6
79
Not enough data
8.4
76
Not enough data
8.5
73
Not enough data
Generative AI
7.2
46
Not enough data
7.0
42
Not enough data
Agentic AI - Help Desk
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Not enough data
Communication Channels
8.8
78
Not enough data
8.7
78
Not enough data
9.3
95
Not enough data
8.1
72
Not enough data
7.3
66
Not enough data
Platform
8.9
104
Not enough data
8.9
713
|
Verified
8.5
123
|
Verified
9.1
108
Not enough data
8.7
108
Not enough data
8.1
93
Not enough data
8.9
105
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.6
106
Not enough data
8.6
104
Not enough data
Interaction
8.3
104
Not enough data
8.4
108
Not enough data
8.3
103
Not enough data
8.3
104
Not enough data
8.2
105
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
102
Not enough data
7.9
101
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.3
99
Not enough data
8.3
100
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.1
96
Not enough data
8.2
97
Not enough data
8.0
96
Not enough data
8.2
99
Not enough data
Agentic AI - AI Chatbots
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
84
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
84
Not enough data
Channels
8.2
82
Not enough data
9.0
83
Not enough data
8.0
78
Not enough data
7.7
74
Not enough data
7.9
78
Not enough data
Customers
8.6
80
Not enough data
8.5
81
Not enough data
8.8
79
Not enough data
8.8
81
Not enough data
8.8
81
Not enough data
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Not enough data
Design
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Not enough data
Generative AI
7.9
35
Not enough data
7.8
34
Not enough data
Responses
7.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Not enough data
Automation - AI Agents
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Platform
8.6
12
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
Autonomy - AI Agents
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
Generative AI
8.0
9
Not enough data
7.8
9
Not enough data
Responses
8.7
495
Not enough data
8.8
486
Not enough data
8.8
486
Not enough data
8.7
469
Not enough data
8.7
426
Not enough data
Platform
9.3
507
Not enough data
8.8
456
Not enough data
8.6
455
Not enough data
8.7
453
Not enough data
8.3
351
Not enough data
8.7
404
Not enough data
8.9
466
Not enough data
Generative AI
8.0
127
Not enough data
8.1
124
Not enough data
Conversational Platform
8.4
124
Not enough data
8.2
117
Not enough data
8.2
118
Not enough data
8.5
120
Not enough data
Support Automation
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Not enough data
Generative AI
8.1
71
Not enough data
8.2
69
Not enough data
Customer Support
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Not enough data
Automation
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
Artificial Intelligence
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Not enough data
Generative AI
7.8
84
6.8
12
7.5
77
5.9
9
7.2
78
5.7
9
Communication
9.3
754
|
Verified
9.2
139
|
Verified
9.1
752
|
Verified
8.9
138
|
Verified
8.6
539
7.9
99
|
Verified
9.1
648
|
Verified
8.9
116
|
Verified
8.6
480
|
Verified
8.3
40
Internal Use
8.9
713
|
Verified
8.5
123
|
Verified
9.0
616
|
Verified
8.8
123
|
Verified
8.8
606
|
Verified
8.4
112
8.6
582
|
Verified
8.6
117
|
Verified
8.8
565
|
Verified
8.7
109
|
Verified
8.7
592
|
Verified
8.3
110
|
Verified
Generative AI
8.1
54
Not enough data
Self-Service Experience
8.7
91
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Not enough data
Self-Service Platform
8.7
91
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
25
Not enough data
7.9(won by default)
25
Not enough data
Process
8.2(won by default)
45
Not enough data
8.6(won by default)
47
Not enough data
8.4(won by default)
42
Not enough data
Channels
8.9(won by default)
48
Not enough data
8.9(won by default)
49
Not enough data
9.4(won by default)
50
Not enough data
8.1(won by default)
42
Not enough data
8.7(won by default)
42
Not enough data
Insight
8.5(won by default)
41
Not enough data
8.3(won by default)
45
Not enough data
9.1(won by default)
50
Not enough data
9.3(won by default)
40
Not enough data
Generative AI
5.8
6
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.6
44
Not enough data
8.2
45
Not enough data
8.4
42
Not enough data
8.7
42
Not enough data
8.1
42
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.6
42
Not enough data
8.5
41
Not enough data
8.8
41
Not enough data
8.7
44
Not enough data
Automation
8.7
50
Not enough data
8.6
43
Not enough data
8.4
44
Not enough data
Autonomy
8.2
41
Not enough data
8.2
43
Not enough data
8.6
42
Not enough data
8.5
42
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and tawk.to are categorized as Live Chat
Unique Categories
Tidio is categorized as AI Customer Support Agents, AI Chatbots, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, E-Commerce Tools, Help Desk, and Customer Self-Service
tawk.to has no unique categories
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.4%
Marketing and Advertising
7.2%
Computer Software
5.7%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.0%
Other
69.6%
Information Technology and Services
11.9%
Computer Software
11.3%
Marketing and Advertising
8.8%
Internet
5.2%
Education Management
4.1%
Other
58.8%
Alternatives
Discussions
How can I set up and optimize chatbots in Tidio for my e-commerce site?
3 Comments
JA
You can input automated messages as well as an option to chat directly with a live agent.Read more
What is tawk.to used for?
1 Comment
G2
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
