LiveVox Reviews & Product Details

LiveVox Overview

What is LiveVox?

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate Omnichannel Communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our technology enables effective engagement strategies on communication channels of choice to drive performance in your contact center. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Our more than 500 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.

LiveVox Details
Website
Languages Supported
English
Product Description

LiveVox is a next-generation contact center platform that seamlessly integrates Omnichannel Communications, CRM, and WFO.


Seller Details
Seller
LiveVox
Company Website
Phone
+1-(866) 723-9067
Year Founded
2000
HQ Location
San Francisco, CA
Twitter
@LiveVox
570 Twitter followers
LinkedIn® Page
www.linkedin.com
485 employees on LinkedIn®

Overview Provided by:
Show More
Answer a few questions to help the LiveVox community
Have you used LiveVox before?
Yes

LiveVox Reviews

Write a Review
Filter reviews
LinkedIn®
Connections
Showing 4 LiveVox reviews
Showing 4 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
For Category
All Industries
Region
Already have LiveVox?
Write a Review
Creditor Relations Negotiator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like the simplicity that everything is on one screen. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that you can’t really find information on what headsets are compatible. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’m currently not solving any issues. Review collected by and hosted on G2.com.

Show More
Show Less
Insurance Sales
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I love the ease, of the tool, uploading the calls you want, you can set up different campaigns and control when and how they are played. Its especially useful when utilizing it in a collection company, they follow all the laws and guidelines for FDCPA and CPA Review collected by and hosted on G2.com.

What do you dislike?

the deleting tools sometimes leaves a campaign there, you i think it should allow you to delete it all together instead of leaving the old file there. You also need to manipulate the names if there is a mistake or it will come up as duplicate accounts Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They are an amazing team, which implements their software to meet business and legal requirements Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

having a fully functioning call center, with several different collection vendors, can outreach to hundreds or thousands more consumers in a day without manually dialing them all, also weeds out voicemails and wrong numbers so we know which accounts need manual work. Review collected by and hosted on G2.com.

Show More
Show Less
Helpdesk Support
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Makes every interaction feel customized with intelligent agent screen pops and multichannel capabilities. Makes work easier by enabling campaign creation on any channel, at any time with full insight on performance. Review collected by and hosted on G2.com.

What do you dislike?

The functionality of the web application when transferring calls from one agent to another and answering a new call that comes in off the diaper when you are currently on the line and trying to transfer the call out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the bridge between agent and customer with how the customer’s experience and ease of communication helps our agents work their accounts effectively. Some benefits of livevox are the customer/agent interaction and use of the software to help facilitate getting the customer to the right agent and getting calls answered and transferred fast and without issue. Review collected by and hosted on G2.com.

Show More
Show Less
UB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

i give it a neutral feeling i guess cause im not impressed nor impressed live vox logging me out of a specific job when i know im in costs me an extra so much $ at the end of month.. i have fought this and brought it to the attention to supervisor on staff for my shift. Review collected by and hosted on G2.com.

What do you dislike?

Logging me out of being available for calls Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Brought it to my supervisors attention im tired of loosing extra money per month Review collected by and hosted on G2.com.

Show More
Show Less

There are not enough reviews of LiveVox for G2 to provide buying insight. Below are some alternatives with more reviews:

1
Talkdesk Logo
Talkdesk
4.4
(1,202)
World's Leading Cloud Call Center Software
2
Genesys Cloud Logo
Genesys Cloud
4.3
(455)
Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.
3
NICE inContact Logo
NICE inContact
4.2
(879)
Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.
4
UJET Logo
UJET
4.7
(510)
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
5
Genesys Engage Logo
Genesys Engage
4.3
(396)
Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.
6
Zendesk Support Suite Logo
Zendesk Support Suite
4.2
(2,284)
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
7
CallRail Logo
CallRail
4.6
(695)
CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.
8
CallTrackingMetrics Logo
CallTrackingMetrics
4.5
(562)
CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.
9
Gryphon Networks Logo
Gryphon Networks
4.1
(431)
Gryphon automatically captures and analyzes all sales activity from any phone and turns it into actionable insight. Understand the behaviors that get results with 100 % accuracy through real time visibility into your rep’s phone -based activity from any location. Our targeted speech analytics identifies the techniques and phrases used by your top performers allowing sales leaders to raise the performance of every rep on their team.
10
Aircall Logo
Aircall
4.3
(375)
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
Show More