Graphus Reviews & Product Details

I like that it at least works. It blocks emails, it adds the banner, it gives the end user the ability to mark emails as junk/spam. Easy to use. Review collected by and hosted on G2.com.

The support team is inexperienced and no help. After following their support procedures, I have found that their team does not have an effective process to have issues addressed within a reasonable amount of time.

Example:

There was a PDF stripped from a client email. When I attempted to recover the email from Graphus the platform failed and only provided "Attachment recovery error". After raising the issue with the vendor, it took them over a day to assign the issue, the support rep(Angel) could only manage one message per day and did not understand the request to recover the pdf from their system. After 2 weeks this became a time sensitive issue, and I connected with my AM about it 3 times along with escalating the issue on my side once and the issue is still unresolved. It has been a total of 3 weeks, and no progress has been made. Review collected by and hosted on G2.com.

Graphus has been extremely effective at reducing phishing risk across our organization. The AI-driven threat detection catches suspicious emails that would normally slip past users, and the TrustGraph feature continually improves as it learns our environment. It’s easy to deploy and requires very little maintenance after setup, which has saved our IT team a lot of time. The dashboard is clear and gives us quick visibility into threats without floods of noise. Review collected by and hosted on G2.com.

The reporting features could be a bit more customizable, especially for leadership-focused summaries. Occasionally the system flags legitimate emails, which isn’t a dealbreaker but does require periodic review. I’d also like to see tighter, more flexible integration options with additional security tools we use. Review collected by and hosted on G2.com.

Graphus stands out for its use of AI to automatically identify phishing attempts and email threats. I found it straightforward to set up with Microsoft 365 or Google Workspace, and it offers helpful features such as warning banners and easy reporting options, which help keep users safe. Review collected by and hosted on G2.com.

Graphus does have a few drawbacks. Sometimes, it mistakenly identifies legitimate emails as threats, resulting in false positives. Additionally, there have been occasional instances where phishing messages manage to bypass its filters. Review collected by and hosted on G2.com.

User reporting through the Phish911 feature is useful and works well, though I wish there were more options for Phish911. The dashboard provides a good overview of Graphus' actions. Activity logs show a clear history of actions taken by administrators of the product. Graphus is affordable, though it may not be worth even the cheap cost. Review collected by and hosted on G2.com.

When searching for quarantined emails, there is a generic keyword search box but no way to filter emails further such as sender, recipient, domain, etc. Automatically quarantined emails cannot be held from mailboxes, the only options are to send to Junk or Deleted folders. Reporting options are weak as you can only generate monthly summary reports and cannot generate daily or weekly reports if desired. Review collected by and hosted on G2.com.

1. Very Powerful

2. Easy to configure & integrate with MS Exchange Server

3. Has a Sandbox

4. Highly customizable Review collected by and hosted on G2.com.

1. Sometimes phishing mails go thorough un-noticed Review collected by and hosted on G2.com.

Sets up easily. Basically free to check the box. Review collected by and hosted on G2.com.

Doesn’t really do anything except generate false positives. No controls, no good self serve options for users. Review collected by and hosted on G2.com.

Simple to use and set up for our clients Review collected by and hosted on G2.com.

Does not allow external emails for the 911alerts Review collected by and hosted on G2.com.

As an industry analyst looking into Graphus, it seems the main areas of interest are in AI-driven analytics and visualizing data. Although there was limited specific feedback from users during my investigation, the platform seems designed for companies looking for in-depth understanding from complicated data. The name hints at a focus on using AI algorithms to find significant trends and connections in data

Also according to the growth it seems good hike in their customers.according to other as a analyst compared to Trend Micro Email security .it is very easy and power packed technology. Review collected by and hosted on G2.com.

Users might find limitations in terms of customizing reports or dashboards to meet specific business. Review collected by and hosted on G2.com.

Graphus excels as a comprehensive email security solution with its intuitive interface, seamless implementation process, and responsive customer support. We rely on its daily use for its robust feature set, including advanced threat detection and easy integration with existing systems, making it an essential tool in safeguarding our organization against email threats. Review collected by and hosted on G2.com.

Graphus offers a comprehensive email security solution with its intuitive interface, seamless implementation process, and responsive customer support. We rely on its daily use for its robust feature set, including advanced threat detection and easy integration with existing systems, making it an essential tool in safeguarding our organization against email threats. However, occasional updates could be more transparent, and while customer support is generally responsive, there have been occasional delays in resolving complex issues. Review collected by and hosted on G2.com.

As the email security is very critical and Graphus performs a critial role in this, a few pointers are below:

The integration and setup is pretty seamless.

The Pruduct is really user friendly and easy to use, innovative and effective.

No need to make any DNS entry changes,.

Fast implementation, autopilot with few hours task.

Banner is a very good idea.

Sensitive content detection is very robust.

Customer Support is very quick in resolveing queries.

Being an admin of the product, i am using this frequently. Review collected by and hosted on G2.com.

It is very useful, effective and fast product, no dislikes. Review collected by and hosted on G2.com.