
The hyper focus on managing apple devices. A lot of MDM tools try to manage lots of different devices. By focusing just on Apple, Addigy is able to deliver a superior product. Review collected by and hosted on G2.com.
The Interface can be a little confusing, especially at the beginning. Review collected by and hosted on G2.com.
Most MDM solutions require hiring an engineer to develop scripts to manage your devices. Addigy does the heavy lifting for you so you can focus on the important stuff. I was up and running in days without hiring engineer. Review collected by and hosted on G2.com.
The UI functional. Addigy is working on making it amazing. The frequent updates they have been rolling out have further solidified my decision to use Addigy. Looking forward to upcoming updates. Review collected by and hosted on G2.com.
The ability to see one device or several devices and their status. Then being able to remotely log onto the device even when they are not on campus. Review collected by and hosted on G2.com.
There is nothing I can think of that I dislike about Addigy. We have been using it for several years now. Review collected by and hosted on G2.com.
Having all of my managed devices in one portal is so easy and allows our team to provide consistent quality across all of our devices for multiple customers. Review collected by and hosted on G2.com.
Since the platform is relatively new, there are times that there is a glitch during an update. In the past Addigy has addressed bugs right away and fixed the issues. They are not afraid to make big changes and that is great on the positive side of that. Review collected by and hosted on G2.com.
Deploying the software to the end user does not require a machine to be on the office network, even if it's offline, it will be in the queue and will execute when the device is online. Review collected by and hosted on G2.com.
So far, I haven't found anything that I dislike. Review collected by and hosted on G2.com.
Has a lot of management features for Macs that allow us as an MSP to get a lot of data and help manage our clients Macs. Has potential for mobile devices as well, but we are not yet using this functionality much. Review collected by and hosted on G2.com.
Interface is not clean or intuitive. Features are often very difficult to find. UX is just kinda ugly. Review collected by and hosted on G2.com.
Addigy listens to user feedback and keeps improving their product based on our suggestions. In the several years I've used Addigy, it has grown in quality by leaps and bounds. Additionally, I appreciate the responsiveness of the Addigy team. On the MacAdmins slack, there are Addigy employees available each day helping with issues users face. Review collected by and hosted on G2.com.
Some of the user interface is not particularly intuitive. For example, moving a device from one policy to another is a particular weak point. Review collected by and hosted on G2.com.
Device Enrollment Program - All corporate purchased Macs are auto configured Review collected by and hosted on G2.com.
I do like the responsiveness of the support emails, they are always less than 24 hours often time in the 4-6 hour time frame, However, providing phone support would add to the value of the product if it would save time in obtaining resolutions.
I'd like to identify the devices associated in the reports by clicking on the charts Review collected by and hosted on G2.com.
The multi-tenant platform - the real differentiator against the JAMF.
The community-based library of scripts and packages allows us to easily select a pre-configured application such as Chrome / Office, etc, and configure it for deployment. The user-community (check out Mac Admins on Slack), is great, and constantly sharing tips and tricks. Review collected by and hosted on G2.com.
The interface can be a little clunky when moving around - some things take some getting used to, such as only being able to deploy scripts from Devices page, and having to return to central 'Catalog' to modify profiles, etc.
We see limited value to the Business Dashboard. Numbers seem arbitrary, and still no option to change the currency! Have been waiting for this since signup... Review collected by and hosted on G2.com.
It's the only platform that covers the RMM space effectively for Apple devices. It also provides a good MDM solution. We can apply our specialist Apple systems know-how through this platform and leverage it to support small and medium sized organisations in away we otherwise couldn't.
A key detail for us is being able to sell services to small businesses who don't have a large seat count. I prefer the feature set and readiness for use of Addigy over Jamf Now. It also allows us to support under 25 user businesses, which Jamf Pro doesn't. Review collected by and hosted on G2.com.
I've previously worked with Jamf Pro and Jamf Now, which look nicer. Review collected by and hosted on G2.com.
Addigy has two ways to remote control a target computer. This can be helpful in circumstances where the user has not allowed the permissions for one method as the other is permissions-free as long as the MDM agent is installed. Review collected by and hosted on G2.com.
If anything happens to the /tmp/ folder, that device is GONE. Good luck ever getting it back in the system! (re-adding the machine to Addigy via install or MDM is dead at this point.) Machines that are stolen could easily just wipe the /tmp/ folder to silently disappear off of the tracking and monitoring network. Review collected by and hosted on G2.com.
Simplicity of the product and technical support. Review collected by and hosted on G2.com.
Not being able to search devices for a device using its hostname. Whitelisting in Mojave and too many pop ups when using it from the end user perspective. Review collected by and hosted on G2.com.
I like the ease of connection for both remote desktop and the amazing terminal window Review collected by and hosted on G2.com.
The fact that some things don't work out of the box. For example the inability of view a system users with UID above 999 simply doesn't make sense. Deploying an OS update hasn't work on 1st or 2nd try even though Addigy marks the action as successful Review collected by and hosted on G2.com.
Seems like many features Mac Admins need in order to push out settings and updates. Definitely love the ability to run it as a service provider and have different settings for groups and companies. Review collected by and hosted on G2.com.
Nothing ever worked as expected. We took every step to insure successful deployment and would come in and find nothing ran. We tested multiple ways to push updates through various operating systems. At the end, no feedback that was worth anything in the logs and the end user still had to interact with the computer by restarting it in order for some of the updates to complete. Other updates simply did nothing, almost stale. Review collected by and hosted on G2.com.
The Go Live feature is a fantastic way to see what condition the computer is currently in without having to remote into the machine. The Live Terminal feature is just as great, getting to use Terminal without having to log into the machine without disturbing the end user. Review collected by and hosted on G2.com.
I have yet to come across something I don't like. Addigy has been a great addition to our team. Review collected by and hosted on G2.com.
I have had multiple reasons to reach out to Addigy support staff. They are always helpful and have gone the extra mile to help us uncover software conflicts that were preventing Addigy from working even when their product wasn't the underlying cause.
Addigy has continued to make significant improvements and add features over the 18 months that we have used the product. Review collected by and hosted on G2.com.
There is a learning curve, but that is the case with any management tool. Review collected by and hosted on G2.com.
Being able to keep third party software up to date along with macOS and Office. The remote control/management tools builtin are great. Review collected by and hosted on G2.com.
The complaints I get about popups/warnings. No one reads them or follows the prompts. The systems are not staying updated or working properly (i.e. The massive amount of security warnings that pop-up after installation is overwhelming: bash, RC, sshd...). Also, the frequency that the third party updates are rolled out. Finally, the information that MDM was required for the Mojave agent to work properly was not communicated with technicians until way after Mojave was deployed. This meant going back and touching every Mojave installation to add/approve the MDM package. Communication is key to the success of any RMM/MDM platform. Last, The platform needs an end-user interface for remote access. Review collected by and hosted on G2.com.
Ability to spin up and get going very quickly is among the best. The community supporting the tool is very knowledgable. Software as a Service with daily billing makes it very attractive. Review collected by and hosted on G2.com.
Addigy is a major security risk with the amount of support and control provided to Addigy. You cannot stop them from messing up your deployments if a bad software update is released. There is not development tracks to sign into before an update occurs. Still showing its immaturity as a software company and no signs of this changing. Review collected by and hosted on G2.com.
Apple Software Updates, MS Office updates, Remote Commands, MBBR, MDM Profiles, Multi-tenancy. Review collected by and hosted on G2.com.
Management UI is rough. Inability (or inconsistency) to easily unblock a major macOS upgrade and install with one click. Would be really nice to have a built-in option to onboard MDM (like UMAD) and PPPC. Would be really nice to have a one-click end user option to defer upgrades to end of day and just install everything and restart and run maintenance, or to choose a time to run the updates (from several choices provided by IT? or from several prebuilt options like 1 hour, 3 hours, this evening, next morning). Like the concept of a Magic Button.
End user design is rough. Ideally we'd never see MacManage pop up (it should have our branding), or Pilixo (freaks out clients who google it and see it's for Employee Monitoring), etc. Then repeated reboot issue just should never happen. There's not a lot of capital in the reserves with clients if our tools cause something like that to happen again... Review collected by and hosted on G2.com.
Good powerful endpoint management, helped us get our arms around security, update, and software compliance
UPDATE: Addigy still is an integral part of our tech stack, being an all-Mac shop we needed something built with Mac in mind first, every other RMM solution seems to have Mac features as an after thought and be missing lots of functionality, Addigy continues to fit our niche use case perfectly. Review collected by and hosted on G2.com.
UI needs work, some features are clunky to use, some pages are slooow
UPDATE: UI has inproved some but could still use some speed improvements. Review collected by and hosted on G2.com.
The interface is easy to use, the support is very responsive, and they are constantly working towards improving the product. Review collected by and hosted on G2.com.
Bulk edits are not available in the current release. This is most likely our biggest "complaint". Sometimes we need to make edits and not being able to so en masse can cause the work to be time consuming. Review collected by and hosted on G2.com.
Scripting, remote control, scheduled maintenance, etc. Addigy is the most well-suited MDM platform for a service provider that I've used. Jamf is mature, but doesn't have as much benefit as an RMM. I prefer to use Addigy over any other Mac management software that I've tried. Review collected by and hosted on G2.com.
I would like the ability to organize my policies better. I want to be able to move child policies from outside of their parent policy.
The dashboards are kind of pointless. There are all of these elements that reference data, but they are not clickable. I have to go hunt down the data elsewhere within Addigy. Review collected by and hosted on G2.com.
Love the options available to manage our Apple systems, with multiple screen sharing systems as back up and an always-improving back end from both a feature perspective and layout. Review collected by and hosted on G2.com.
Would love if Addigy had an Apple Business Manager session with Apple's ACN community team the way Jamf does. Would be great. Review collected by and hosted on G2.com.