Addigy Reviews & Product Details

Addigy Overview

What is Addigy?

Addigy provides the leading cloud-based IT Management Platform specifically for managing your Apple ecosystem, including all Macs and iOS devices. Our extremely intuitive platform empowers Apple IT administrators to deliver real-time service to their users regardless of geographic location while providing a robust administrative framework at scale. Leveraging Addigy, Apple IT administrators can provide: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, Profile & Configuration Management, and so much more.

Addigy Details
Website
Discussions
Addigy Community
Languages Supported
English, Spanish
Product Description

Addigy is a cloud based IT Management Platform for managing Apple Mac Computers that provides the ability to manage the assets anywhere and deliver: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, Profile / Configuration Management

How do you position yourself against your competitors?

Because of Addigy’s fully cloud-based architecture, there is no need for setting up and maintaining monolithic server instances or learning several different distributed applications.

With Addigy there are no yearly contracts or perpetual licenses which allows it to easily scale as your user base grows. Addigy users pay only for what they use every month, much like Amazon Web Services.


Seller Details
Seller
Addigy
Company Website
Year Founded
2013
HQ Location
Miami, FL
Twitter
@addigy
391 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
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Addigy Reviews

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Member, FileMaker Business Alliance Advisory Council
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The hyper focus on managing apple devices. A lot of MDM tools try to manage lots of different devices. By focusing just on Apple, Addigy is able to deliver a superior product. Review collected by and hosted on G2.com.

What do you dislike?

The Interface can be a little confusing, especially at the beginning. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the time necessary to learn the interface. It can be a little confusing at first, but once you understand how it works it's very easy. Also, learning and understanding how Apple Business Manager and Apple Apps and Books works is a key component for success with any Apple MDM solution. Addigy has made a lot of improvements to their iOS management recently. If you weren't satisfied before with their iOS management tools you'll find them greatly improved. Any MDM solution is just a tool. It will require work to get value out of it. MDM is not a set it and forget type solution. We have used several different solutions and Addigy has been the best for our needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a managed service provider with dozens of clients using macOS and iOS. Addigy allows us to provide a very high level of management and support to our clients. Apple has very specific protocols for properly managing devices and Addigy allows us fully manage devices with Apple guidelines. With Addigy we are able to remotely support users in both their offices and WFH. We are able to very efficiently enforce security policies, install and update 3rd party and OS software and configure devices. Addigy also has great tools for remote support including remote screen sharing for macOS. Overall, Addigy saves us time which is our most valuable resource. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Most MDM solutions require hiring an engineer to develop scripts to manage your devices. Addigy does the heavy lifting for you so you can focus on the important stuff. I was up and running in days without hiring engineer. Review collected by and hosted on G2.com.

What do you dislike?

The UI functional. Addigy is working on making it amazing. The frequent updates they have been rolling out have further solidified my decision to use Addigy. Looking forward to upcoming updates. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Deployment has been accelerated exponentially by utilizing their built-in software catalog. They keep it updated constantly. I also love that I can see all the details about the devices I manage in one simplified customizable view. A built-in Terminal tool that interfaces with the machine in the background. Built-in VNC client. Too many useful everyday tools to mention here. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ability to see one device or several devices and their status. Then being able to remotely log onto the device even when they are not on campus. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I can think of that I dislike about Addigy. We have been using it for several years now. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend using Addigy to manage your Mac devices. Having this resource will help you provide better support to your users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With distant learning, having this feature was a life saver for our teachers. I could add a home printer or solve issues on their devices. There is also the ability of pushing out new/updated software to ensure they are current on the apps. Review collected by and hosted on G2.com.

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I.T. Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Having all of my managed devices in one portal is so easy and allows our team to provide consistent quality across all of our devices for multiple customers. Review collected by and hosted on G2.com.

What do you dislike?

Since the platform is relatively new, there are times that there is a glitch during an update. In the past Addigy has addressed bugs right away and fixed the issues. They are not afraid to make big changes and that is great on the positive side of that. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the resources that they give you. Schedule the onboarding call and make sure to do the free trial with a few test devices to get the hang of it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The native RMM tool is seamless. Live Desktop is great to work with and connects without a problem. I am able to remotely fix or adjust whatever I need to. We can remotely deploy updates and change policies on the fly and that really helped when people almost upgraded to Catalina before it was ready for prime time, for example. Review collected by and hosted on G2.com.

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AG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Deploying the software to the end user does not require a machine to be on the office network, even if it's offline, it will be in the queue and will execute when the device is online. Review collected by and hosted on G2.com.

What do you dislike?

So far, I haven't found anything that I dislike. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maintaining Mac devices, remote - deploying software and monitoring system status. Review collected by and hosted on G2.com.

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Operations Manager & Senior Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Has a lot of management features for Macs that allow us as an MSP to get a lot of data and help manage our clients Macs. Has potential for mobile devices as well, but we are not yet using this functionality much. Review collected by and hosted on G2.com.

What do you dislike?

Interface is not clean or intuitive. Features are often very difficult to find. UX is just kinda ugly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have a champion on the team to become an expert resource for your other team members. Have the person also handle support requests. Do a test run on some in house computers to understand function and user experience. Always do changes to a small test group first as some changes often have unintended consequences. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing basic pre-issues ( computer age, warranty status, disk space available). Much better than hand checking and price is reasonable for the feature set. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Addigy listens to user feedback and keeps improving their product based on our suggestions. In the several years I've used Addigy, it has grown in quality by leaps and bounds. Additionally, I appreciate the responsiveness of the Addigy team. On the MacAdmins slack, there are Addigy employees available each day helping with issues users face. Review collected by and hosted on G2.com.

What do you dislike?

Some of the user interface is not particularly intuitive. For example, moving a device from one policy to another is a particular weak point. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider the availability of support. I know others may have more market share, but the small scrappy nature of Addigy is something I really appreciate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Addigy allows me to immediately take over any of my users' computers and solve problems. The speed that I can access them makes this so valuable, because by the time I get to the point of needing to take over someone's screen, the issue is pronounced. Behind the scenes I love being able to manage updates to OS, MS Office, and push 3rd party apps. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Device Enrollment Program - All corporate purchased Macs are auto configured Review collected by and hosted on G2.com.

What do you dislike?

I do like the responsiveness of the support emails, they are always less than 24 hours often time in the 4-6 hour time frame, However, providing phone support would add to the value of the product if it would save time in obtaining resolutions.

I'd like to identify the devices associated in the reports by clicking on the charts Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Problems too complex for the Jamf team to resolve were resolved in minutes with the Addigy team Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems resolving:

Apple OS X limitation of being able to deploy BitDefender as it needs Full Disk Access in the Security settings. Currently, this is a manual process and would like to find a method to help automate the full deployment of BitDefender.

Benefits:

DEP

Reporting

Remote Management

- Software installs

- Remote control (GUI and SSH) Review collected by and hosted on G2.com.

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Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The multi-tenant platform - the real differentiator against the JAMF.

The community-based library of scripts and packages allows us to easily select a pre-configured application such as Chrome / Office, etc, and configure it for deployment. The user-community (check out Mac Admins on Slack), is great, and constantly sharing tips and tricks. Review collected by and hosted on G2.com.

What do you dislike?

The interface can be a little clunky when moving around - some things take some getting used to, such as only being able to deploy scripts from Devices page, and having to return to central 'Catalog' to modify profiles, etc.

We see limited value to the Business Dashboard. Numbers seem arbitrary, and still no option to change the currency! Have been waiting for this since signup... Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try! The guys are helpful and friendly and will give you a personalised demo. If you've looked at JAMF (we've never tried Fleetsmith so can't compare), you might be surprised at how more straightforward (and affordable) Mac management can be... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

eNurture uses Addigy pretty much exclusively to manage all of our Mac based customers. The platform is used with Automatic Device Enrollment (formerly DEP). Getting a Mac device up and running and configured really couldn't be any easier now...

One of the core features - and the reason why we're using Addigy over JAMF, is the MSP focussed portal, that allows us to have multiple clients and lock down profiles to specific environments. All while allowing customers to access their environment themselves. Review collected by and hosted on G2.com.

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Director and IT Consultant
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's the only platform that covers the RMM space effectively for Apple devices. It also provides a good MDM solution. We can apply our specialist Apple systems know-how through this platform and leverage it to support small and medium sized organisations in away we otherwise couldn't.

A key detail for us is being able to sell services to small businesses who don't have a large seat count. I prefer the feature set and readiness for use of Addigy over Jamf Now. It also allows us to support under 25 user businesses, which Jamf Pro doesn't. Review collected by and hosted on G2.com.

What do you dislike?

I've previously worked with Jamf Pro and Jamf Now, which look nicer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

MDM and RMM for Apple devices in one solution. Integration with IT Glue and other products we use (sadly not with Accelo just yet - Accelo which rocks by the way).

We're able to manage multiple policies for each customer and deploy things we can't with typical RMM tools. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ability to manage MacOS with reliability and ease Review collected by and hosted on G2.com.

What do you dislike?

The price, but I understand it

not able to seamlessly integrate with a preexisting CW Control server Review collected by and hosted on G2.com.

Recommendations to others considering the product:

While utilizing two separate RMM tools may not be ideal, when it comes to MacOS you need a vendor that focuses on Apple exclusively and keeps up with the changes they make Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing MacOS including patching and remote monitoring as well as we do with a Windows device

Ability to deploy software directly to the systems without having to remote in Review collected by and hosted on G2.com.

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IT Support
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Addigy has two ways to remote control a target computer. This can be helpful in circumstances where the user has not allowed the permissions for one method as the other is permissions-free as long as the MDM agent is installed. Review collected by and hosted on G2.com.

What do you dislike?

If anything happens to the /tmp/ folder, that device is GONE. Good luck ever getting it back in the system! (re-adding the machine to Addigy via install or MDM is dead at this point.) Machines that are stolen could easily just wipe the /tmp/ folder to silently disappear off of the tracking and monitoring network. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Addigy allows us to remotely assist users in our many remote offices as well as keep metrics on restart times, OS patch monitoring, and updating software across the board for users. Review collected by and hosted on G2.com.

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Senior IT Support Engineer
Media Production
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Simplicity of the product and technical support. Review collected by and hosted on G2.com.

What do you dislike?

Not being able to search devices for a device using its hostname. Whitelisting in Mojave and too many pop ups when using it from the end user perspective. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Addigy provides the leading cloud-based IT Management Platform specifically for managing your Apple ecosystem, including all Macs and iOS devices. Its an attractive product, represents good value for money. There are ready script that you can sue straightaway and the technical support is very helpful in implementation. They are also very responsive. Its amazing at managing system updates or blocking them. The more I use it the more I like it. Its useful for monitoring and can send alerts as well which is handy for security purposes. Leveraging Addigy, Apple IT administrators can provide: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, Profile & Configuration Management, and so much more. I can't comment on the iOS side of things, as I haven't used it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Encryption, ISO security requirements. System updates. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Addigy helps me organize my organization Review collected by and hosted on G2.com.

What do you dislike?

Sometimes a bit slow on getting the latest version of apps in the public software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look past the setup. Once Addigy is set up it is very versitle to supporting remote and organisational needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main problem would have been the remote work that is almost required now from Covid-19. Addigy allows me a vessel to remotely help all of our Mac users problems without haveig to be "desk side". Review collected by and hosted on G2.com.

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AL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the ease of connection for both remote desktop and the amazing terminal window Review collected by and hosted on G2.com.

What do you dislike?

The fact that some things don't work out of the box. For example the inability of view a system users with UID above 999 simply doesn't make sense. Deploying an OS update hasn't work on 1st or 2nd try even though Addigy marks the action as successful Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Addigy is a solution that comes easily above the competition. Good support and plenty of tutorials that can covering majority of an admin's needs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

IT support of various issues. Without the need having to install a remote desktop option like Team Viewer or the system to be connected over a VPN it's really a blessing to access a system even it is hooked up on a tethered connection. Good speed, ability to chat and a terminal window that can make a huge differene Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Seems like many features Mac Admins need in order to push out settings and updates. Definitely love the ability to run it as a service provider and have different settings for groups and companies. Review collected by and hosted on G2.com.

What do you dislike?

Nothing ever worked as expected. We took every step to insure successful deployment and would come in and find nothing ran. We tested multiple ways to push updates through various operating systems. At the end, no feedback that was worth anything in the logs and the end user still had to interact with the computer by restarting it in order for some of the updates to complete. Other updates simply did nothing, almost stale. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't over promise. Also, it would be nice to know how much DEP has to be enrolled in order to make Addigy work. We were hoping it would be a solution away from DEP, but I think not. Some things just don't deploy no matter what you do, with no real explanation. So it felt like it was not ready for real world deployment yet. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

At first, it was hopeful in solving that everyone was running the same enforced software and settings. We really appreciated preventing users from updating. That saves so many issues. But if we can't deploy simple patches and settings, it becomes more of a problem to use the software than to just go back to manually pushing things thru. Review collected by and hosted on G2.com.

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Helpdesk Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The Go Live feature is a fantastic way to see what condition the computer is currently in without having to remote into the machine. The Live Terminal feature is just as great, getting to use Terminal without having to log into the machine without disturbing the end user. Review collected by and hosted on G2.com.

What do you dislike?

I have yet to come across something I don't like. Addigy has been a great addition to our team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for easy remote Mac management, Addigy is it. From the looks of it, they have many features I've yet to use myself but have plenty of integrations to make adding it to your arsenal much better. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Addigy has helped us manage Macs and made Zero-Touch Deployment a cinch. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I have had multiple reasons to reach out to Addigy support staff. They are always helpful and have gone the extra mile to help us uncover software conflicts that were preventing Addigy from working even when their product wasn't the underlying cause.

Addigy has continued to make significant improvements and add features over the 18 months that we have used the product. Review collected by and hosted on G2.com.

What do you dislike?

There is a learning curve, but that is the case with any management tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We continue to increase the ways we use Addigy. Right now it gives us easy access to remotely control computers with ConnectWise Control, block updates until we have approved them (like macOS Catalina), and remotely push approved updates. Right now Addigy will allow us to upgrade roughly 80 computers from a manually installed Office 2016 volume license to Office365 remotely, which will save many hours. Review collected by and hosted on G2.com.

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Systems Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Being able to keep third party software up to date along with macOS and Office. The remote control/management tools builtin are great. Review collected by and hosted on G2.com.

What do you dislike?

The complaints I get about popups/warnings. No one reads them or follows the prompts. The systems are not staying updated or working properly (i.e. The massive amount of security warnings that pop-up after installation is overwhelming: bash, RC, sshd...). Also, the frequency that the third party updates are rolled out. Finally, the information that MDM was required for the Mojave agent to work properly was not communicated with technicians until way after Mojave was deployed. This meant going back and touching every Mojave installation to add/approve the MDM package. Communication is key to the success of any RMM/MDM platform. Last, The platform needs an end-user interface for remote access. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is an all in Apple RMM/MDM that can make your life easier. I have tried and used several other offerings (the old JAMF, JAMFnow, Continuum RMM, Labtech, ConnectWise). This was by far the easiest to set up, deploy, and support. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Number 1: Being able to Block new macOS upgrades from being installed by users. Number 2: Keeping software up to date and being able to push packages to systems. Review collected by and hosted on G2.com.

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CM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ability to spin up and get going very quickly is among the best. The community supporting the tool is very knowledgable. Software as a Service with daily billing makes it very attractive. Review collected by and hosted on G2.com.

What do you dislike?

Addigy is a major security risk with the amount of support and control provided to Addigy. You cannot stop them from messing up your deployments if a bad software update is released. There is not development tracks to sign into before an update occurs. Still showing its immaturity as a software company and no signs of this changing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be ware - there be dragons. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Was able to quickly grow our business, but took 3 years to vet the tool. Even after all that vetting we were burned by a bad update that was pushed out to all users without proper warning or testing. This is not the first time nor will it be the last. The team at Addigy does not have the basic understanding of how proper software QA, and releases should be exercised. The tool has the ability to enable root access to machines and the updates may end up doing damage to your reputation as a user. Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Apple Software Updates, MS Office updates, Remote Commands, MBBR, MDM Profiles, Multi-tenancy. Review collected by and hosted on G2.com.

What do you dislike?

Management UI is rough. Inability (or inconsistency) to easily unblock a major macOS upgrade and install with one click. Would be really nice to have a built-in option to onboard MDM (like UMAD) and PPPC. Would be really nice to have a one-click end user option to defer upgrades to end of day and just install everything and restart and run maintenance, or to choose a time to run the updates (from several choices provided by IT? or from several prebuilt options like 1 hour, 3 hours, this evening, next morning). Like the concept of a Magic Button.

End user design is rough. Ideally we'd never see MacManage pop up (it should have our branding), or Pilixo (freaks out clients who google it and see it's for Employee Monitoring), etc. Then repeated reboot issue just should never happen. There's not a lot of capital in the reserves with clients if our tools cause something like that to happen again... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to offer a subscription service in which we handle Apple Software Updates, MS Office updates, and other maintenance tasks for a reasonable monthly fee, by leveraging automation. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Good powerful endpoint management, helped us get our arms around security, update, and software compliance

UPDATE: Addigy still is an integral part of our tech stack, being an all-Mac shop we needed something built with Mac in mind first, every other RMM solution seems to have Mac features as an after thought and be missing lots of functionality, Addigy continues to fit our niche use case perfectly. Review collected by and hosted on G2.com.

What do you dislike?

UI needs work, some features are clunky to use, some pages are slooow

UPDATE: UI has inproved some but could still use some speed improvements. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The only other product really in this space in Jamf. We didn't need quite all the features of Jamf, and Addigy is way cheaper, so it was the better option. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It was the wild wild west, we had no list of machines, no insight into machine age, no security compliance, no way to push software or updates, Addigy does everything we need.

UPDATE: still great to keep all machines up to date and compliant with OS updates from Apple, otherwise who knows how many machines we would have still on Sierra or even El Cap. We couldn't manage our endpoints as well without Addigy. We get the added benefits of looking up who has what serial number easily, tracking machine age is huge as well to keep up with who has the oldest machines and are up for replacements. We'll keep Addigy around for a long time as long as the quality and price continue to make sense for us. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The interface is easy to use, the support is very responsive, and they are constantly working towards improving the product. Review collected by and hosted on G2.com.

What do you dislike?

Bulk edits are not available in the current release. This is most likely our biggest "complaint". Sometimes we need to make edits and not being able to so en masse can cause the work to be time consuming. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to provide a level of security for our clients through the MDM profiles. Additionally, we are able to offer the ability to of patch management which is something that is not normally offered for Mac clients that I have seen. Review collected by and hosted on G2.com.

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Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Scripting, remote control, scheduled maintenance, etc. Addigy is the most well-suited MDM platform for a service provider that I've used. Jamf is mature, but doesn't have as much benefit as an RMM. I prefer to use Addigy over any other Mac management software that I've tried. Review collected by and hosted on G2.com.

What do you dislike?

I would like the ability to organize my policies better. I want to be able to move child policies from outside of their parent policy.

The dashboards are kind of pointless. There are all of these elements that reference data, but they are not clickable. I have to go hunt down the data elsewhere within Addigy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Addigy is my go-to management solution for Mac-OS. I use it to solve almost all of my Apple related problems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Addigy is my go-to management solution for Mac-OS. I use it to solve almost all of my Apple related problems. Review collected by and hosted on G2.com.

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Managing Member
Music
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Love the options available to manage our Apple systems, with multiple screen sharing systems as back up and an always-improving back end from both a feature perspective and layout. Review collected by and hosted on G2.com.

What do you dislike?

Would love if Addigy had an Apple Business Manager session with Apple's ACN community team the way Jamf does. Would be great. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Communicate with their team often! They are great to work with and will give you sound advice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automating updates, notifications for major things, giving a method for clients to open tickets through Addigy's own system (good option for those who are less privy to day to day use of email or text). Review collected by and hosted on G2.com.

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