Addigy Reviews & Product Details

Take the time necessary to learn the interface. It can be a little confusing at first, but once you understand how it works it's very easy. Also, learning and understanding how Apple Business Manager and Apple Apps and Books works is a key component for success with any Apple MDM solution. Addigy has made a lot of improvements to their iOS management recently. If you weren't satisfied before with their iOS management tools you'll find them greatly improved. Any MDM solution is just a tool. It will require work to get value out of it. MDM is not a set it and forget type solution. We have used several different solutions and Addigy has been the best for our needs. Review collected by and hosted on G2.com.

We are a managed service provider with dozens of clients using macOS and iOS. Addigy allows us to provide a very high level of management and support to our clients. Apple has very specific protocols for properly managing devices and Addigy allows us fully manage devices with Apple guidelines. With Addigy we are able to remotely support users in both their offices and WFH. We are able to very efficiently enforce security policies, install and update 3rd party and OS software and configure devices. Addigy also has great tools for remote support including remote screen sharing for macOS. Overall, Addigy saves us time which is our most valuable resource. Review collected by and hosted on G2.com.

Deployment has been accelerated exponentially by utilizing their built-in software catalog. They keep it updated constantly. I also love that I can see all the details about the devices I manage in one simplified customizable view. A built-in Terminal tool that interfaces with the machine in the background. Built-in VNC client. Too many useful everyday tools to mention here. Review collected by and hosted on G2.com.

I highly recommend using Addigy to manage your Mac devices. Having this resource will help you provide better support to your users. Review collected by and hosted on G2.com.

With distant learning, having this feature was a life saver for our teachers. I could add a home printer or solve issues on their devices. There is also the ability of pushing out new/updated software to ensure they are current on the apps. Review collected by and hosted on G2.com.

Use the resources that they give you. Schedule the onboarding call and make sure to do the free trial with a few test devices to get the hang of it. Review collected by and hosted on G2.com.

The native RMM tool is seamless. Live Desktop is great to work with and connects without a problem. I am able to remotely fix or adjust whatever I need to. We can remotely deploy updates and change policies on the fly and that really helped when people almost upgraded to Catalina before it was ready for prime time, for example. Review collected by and hosted on G2.com.

Maintaining Mac devices, remote - deploying software and monitoring system status. Review collected by and hosted on G2.com.

Have a champion on the team to become an expert resource for your other team members. Have the person also handle support requests. Do a test run on some in house computers to understand function and user experience. Always do changes to a small test group first as some changes often have unintended consequences. Review collected by and hosted on G2.com.

Managing basic pre-issues ( computer age, warranty status, disk space available). Much better than hand checking and price is reasonable for the feature set. Review collected by and hosted on G2.com.

Consider the availability of support. I know others may have more market share, but the small scrappy nature of Addigy is something I really appreciate. Review collected by and hosted on G2.com.

Addigy allows me to immediately take over any of my users' computers and solve problems. The speed that I can access them makes this so valuable, because by the time I get to the point of needing to take over someone's screen, the issue is pronounced. Behind the scenes I love being able to manage updates to OS, MS Office, and push 3rd party apps. Review collected by and hosted on G2.com.

Problems too complex for the Jamf team to resolve were resolved in minutes with the Addigy team Review collected by and hosted on G2.com.

Problems resolving:

Apple OS X limitation of being able to deploy BitDefender as it needs Full Disk Access in the Security settings. Currently, this is a manual process and would like to find a method to help automate the full deployment of BitDefender.

Benefits:

DEP

Reporting

Remote Management

- Software installs

- Remote control (GUI and SSH) Review collected by and hosted on G2.com.

Give it a try! The guys are helpful and friendly and will give you a personalised demo. If you've looked at JAMF (we've never tried Fleetsmith so can't compare), you might be surprised at how more straightforward (and affordable) Mac management can be... Review collected by and hosted on G2.com.

eNurture uses Addigy pretty much exclusively to manage all of our Mac based customers. The platform is used with Automatic Device Enrollment (formerly DEP). Getting a Mac device up and running and configured really couldn't be any easier now...

One of the core features - and the reason why we're using Addigy over JAMF, is the MSP focussed portal, that allows us to have multiple clients and lock down profiles to specific environments. All while allowing customers to access their environment themselves. Review collected by and hosted on G2.com.

MDM and RMM for Apple devices in one solution. Integration with IT Glue and other products we use (sadly not with Accelo just yet - Accelo which rocks by the way).

We're able to manage multiple policies for each customer and deploy things we can't with typical RMM tools. Review collected by and hosted on G2.com.

While utilizing two separate RMM tools may not be ideal, when it comes to MacOS you need a vendor that focuses on Apple exclusively and keeps up with the changes they make Review collected by and hosted on G2.com.

Managing MacOS including patching and remote monitoring as well as we do with a Windows device

Ability to deploy software directly to the systems without having to remote in Review collected by and hosted on G2.com.

Addigy allows us to remotely assist users in our many remote offices as well as keep metrics on restart times, OS patch monitoring, and updating software across the board for users. Review collected by and hosted on G2.com.

Addigy provides the leading cloud-based IT Management Platform specifically for managing your Apple ecosystem, including all Macs and iOS devices. Its an attractive product, represents good value for money. There are ready script that you can sue straightaway and the technical support is very helpful in implementation. They are also very responsive. Its amazing at managing system updates or blocking them. The more I use it the more I like it. Its useful for monitoring and can send alerts as well which is handy for security purposes. Leveraging Addigy, Apple IT administrators can provide: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, Profile & Configuration Management, and so much more. I can't comment on the iOS side of things, as I haven't used it. Review collected by and hosted on G2.com.

Encryption, ISO security requirements. System updates. Review collected by and hosted on G2.com.

Look past the setup. Once Addigy is set up it is very versitle to supporting remote and organisational needs. Review collected by and hosted on G2.com.

The main problem would have been the remote work that is almost required now from Covid-19. Addigy allows me a vessel to remotely help all of our Mac users problems without haveig to be "desk side". Review collected by and hosted on G2.com.

Addigy is a solution that comes easily above the competition. Good support and plenty of tutorials that can covering majority of an admin's needs Review collected by and hosted on G2.com.

IT support of various issues. Without the need having to install a remote desktop option like Team Viewer or the system to be connected over a VPN it's really a blessing to access a system even it is hooked up on a tethered connection. Good speed, ability to chat and a terminal window that can make a huge differene Review collected by and hosted on G2.com.

Don't over promise. Also, it would be nice to know how much DEP has to be enrolled in order to make Addigy work. We were hoping it would be a solution away from DEP, but I think not. Some things just don't deploy no matter what you do, with no real explanation. So it felt like it was not ready for real world deployment yet. Review collected by and hosted on G2.com.

At first, it was hopeful in solving that everyone was running the same enforced software and settings. We really appreciated preventing users from updating. That saves so many issues. But if we can't deploy simple patches and settings, it becomes more of a problem to use the software than to just go back to manually pushing things thru. Review collected by and hosted on G2.com.

If you're looking for easy remote Mac management, Addigy is it. From the looks of it, they have many features I've yet to use myself but have plenty of integrations to make adding it to your arsenal much better. Review collected by and hosted on G2.com.

Addigy has helped us manage Macs and made Zero-Touch Deployment a cinch. Review collected by and hosted on G2.com.

We continue to increase the ways we use Addigy. Right now it gives us easy access to remotely control computers with ConnectWise Control, block updates until we have approved them (like macOS Catalina), and remotely push approved updates. Right now Addigy will allow us to upgrade roughly 80 computers from a manually installed Office 2016 volume license to Office365 remotely, which will save many hours. Review collected by and hosted on G2.com.

This is an all in Apple RMM/MDM that can make your life easier. I have tried and used several other offerings (the old JAMF, JAMFnow, Continuum RMM, Labtech, ConnectWise). This was by far the easiest to set up, deploy, and support. Review collected by and hosted on G2.com.

Number 1: Being able to Block new macOS upgrades from being installed by users. Number 2: Keeping software up to date and being able to push packages to systems. Review collected by and hosted on G2.com.

Be ware - there be dragons. Review collected by and hosted on G2.com.

Was able to quickly grow our business, but took 3 years to vet the tool. Even after all that vetting we were burned by a bad update that was pushed out to all users without proper warning or testing. This is not the first time nor will it be the last. The team at Addigy does not have the basic understanding of how proper software QA, and releases should be exercised. The tool has the ability to enable root access to machines and the updates may end up doing damage to your reputation as a user. Review collected by and hosted on G2.com.

Ability to offer a subscription service in which we handle Apple Software Updates, MS Office updates, and other maintenance tasks for a reasonable monthly fee, by leveraging automation. Review collected by and hosted on G2.com.

The only other product really in this space in Jamf. We didn't need quite all the features of Jamf, and Addigy is way cheaper, so it was the better option. Review collected by and hosted on G2.com.

It was the wild wild west, we had no list of machines, no insight into machine age, no security compliance, no way to push software or updates, Addigy does everything we need.

UPDATE: still great to keep all machines up to date and compliant with OS updates from Apple, otherwise who knows how many machines we would have still on Sierra or even El Cap. We couldn't manage our endpoints as well without Addigy. We get the added benefits of looking up who has what serial number easily, tracking machine age is huge as well to keep up with who has the oldest machines and are up for replacements. We'll keep Addigy around for a long time as long as the quality and price continue to make sense for us. Review collected by and hosted on G2.com.

We are able to provide a level of security for our clients through the MDM profiles. Additionally, we are able to offer the ability to of patch management which is something that is not normally offered for Mac clients that I have seen. Review collected by and hosted on G2.com.

Addigy is my go-to management solution for Mac-OS. I use it to solve almost all of my Apple related problems. Review collected by and hosted on G2.com.

Addigy is my go-to management solution for Mac-OS. I use it to solve almost all of my Apple related problems. Review collected by and hosted on G2.com.

Communicate with their team often! They are great to work with and will give you sound advice. Review collected by and hosted on G2.com.

Automating updates, notifications for major things, giving a method for clients to open tickets through Addigy's own system (good option for those who are less privy to day to day use of email or text). Review collected by and hosted on G2.com.