Addigy Reviews & Product Details

Addigy's toolset enables me to troubleshoot and resolve the majority of issues without disrupting end users. Its compliance standards and automation capabilities are outstanding, and the customer support I've received has been the best I've encountered from any vendor. Review collected by and hosted on G2.com.

I honestly can't identify any significant downsides. That said, every system has areas that could be improved. One limitation that comes to mind, which requires some extra effort and workarounds on my end, is the inability to use hidden encrypted variables in API scripts—this would be helpful for building maintenance and monitoring items. Review collected by and hosted on G2.com.

Remote access tools;

Access to the Terminal and pushing pre-/staff created scripts;

Great library of pre-vetted software;

Ease of set up of ABM registered devices.

Reasonable pricing Review collected by and hosted on G2.com.

Customer support - it, generally, takes two or three emails back and forth for the tech folks to understand the issue. They have a tendency NOT to read submissions and important information needs to be repeated.

You USED to be able to call and either talk to someone or receive a call back within a few hours. This is no longer the case.

Hard down situations turn into major issues for us and for our customers due to un-responsive/very slow responses,

Fortunately, we have not had any serious issues for over a year. Review collected by and hosted on G2.com.

I use Addigy for Apple device management, and I think it’s a fantastic service. I like its device management, remote management, and device policies. The interface is easy to use, and Addigy integrates so well with Apple devices, which makes client interactions much easier. Setup was very easy, and support walked us through the entire setup. I also think Addigy is extremely polished, and I’d recommend it to others. Review collected by and hosted on G2.com.

I’d like a better way to remote in without using Splashtop, though I think that may be an Apple limitation. Review collected by and hosted on G2.com.

What I like most about Addigy is how easy it makes managing macOS devices. The platform just flows, great visibility, solid automation, and tools that actually make our day-to-day smoother. And honestly, the Addigy team is a big part of it. They’re responsive, helpful, and always feel like they’re in our corner. It really feels more like working with partners than a vendor. Review collected by and hosted on G2.com.

If I had to pick something, it would be macOS patching. It works well most of the time, but there are moments when results can be a little inconsistent, some devices fly through updates, while others get stuck or don’t follow the expected workflow. It’s nothing deal-breaking, just an area where a bit more reliability would make a huge difference. Review collected by and hosted on G2.com.

I like how Addigy provides an easy deployment process that made setting up in our organization seamless. The platform offers straightforward guides that simplify setup, especially when establishing device, system update, and authentication policies. The ease of use in tools ensures our Mac OS devices are properly managed across the organization, reflecting its practical application in meeting our central management needs. Additionally, Addigy enables centralized control from one platform, allowing me to apply policies, manage software updates, and remotely support devices efficiently. The integration with Okta further enhances the authentication process, providing convenience as users can use their Okta credentials to log into their Mac OS devices. Review collected by and hosted on G2.com.

I would love to have the capability to also manage non-Mac devices, such as Windows, ChromeOS, and Android using Addigy. Additionally, a small-business plan would be beneficial for organizations managing fewer than 30 devices, allowing them to utilize Addigy's features at a lower cost. Review collected by and hosted on G2.com.

Easy control and management built for Macintosh. Addigy is a multi-tenant Apple centric MDM tool with the most business-critical tasks at your fingertips. With plugins supporting Single Sign On, multiple factor authentication, Apple's native ARD, as well as 3rd party remote tools like Splashtop, and virus integrations like Malwarebytes you're one click from solving every day tasks. Take it a step further with compliance management and peace of mind that you'll support for new MacOSs versions from release day, or simply select to not even show new MacOS version to end users. We've used other tools built for Widnows that say they support Mac, such as K*s*a, and have been only met with frustration and disappointment. Lastly, as a company, Addigy regularly communicates the current technical hurdles and the plans to tackle them through its Tech Talks. Do yourself a favor if you support more than one customer of Macintosh clients and try Addigy today. Review collected by and hosted on G2.com.

Lack of options for other OSs. It is common to have a single Windows machine or Linux box running either as a Parallels instance or a standalone machine for testing purposes or accounting. Have used Malwarebytes EDR to have basic control, but wish I had some more. Review collected by and hosted on G2.com.

Addigy is far more feature rich than the previous Mac MDM that we were using. We find it extremely intuitive, and whenever we hit a wall and are unable to figure something out (usually user error) Addigy either has very clear documentation, or their team is insanely quick to help us resolve the order of operations to accomplish the task we are stuck with. Review collected by and hosted on G2.com.

Very little. I would say that the only thing I can bring to light here is that when we find bugs or features that operate outside of how they are presented, the workflow to get them patched takes a little long. I can't complain too much because almost every single one presented has been resolved, still waiting on one with the scripts feature but it is "being worked on." Review collected by and hosted on G2.com.

I love that Addigy allows me to add additional features where my other RMM falls short on Mac support. I appreciate the ability to update both MacOS operating systems as well as many third-party software installs. The support I receive from their experts is phenomenal! With Addigy, I can automate updates that would otherwise need to be done manually, saving me time. Review collected by and hosted on G2.com.

I'm still getting used to where things are in Addigy compared to the other RMM I've been using, so it might take some time to get familiar with it. Review collected by and hosted on G2.com.

I absolutely love Addigy's clean, simple, and intuitive interface, which makes it incredibly easy for our team to navigate and complete tasks quickly without extensive training. This efficiency is crucial for managing our global remote workforce of Macs as we handle a majority of Mac system administration duties, including resetting passwords, deploying mandatory software, keeping devices up to date, managing privacy and security settings, and locking down lost devices. Additionally, Addigy's responsive support staff is a highlight for us, always ready to assist and guide us whenever we find ourselves needing help. Furthermore, the initial setup was fairly straightforward for a Mac-based MDM, which allowed us to get started quickly without any significant hurdles. Review collected by and hosted on G2.com.

I would prefer simplified privacy policy settings. Review collected by and hosted on G2.com.

I love the ease of use of the platform and how it is so Apple centric. It is amazing and the people at Addigy are amazing. It was easy to deploy and add in Apple devices. We use it all of the time in order to make sure all devices are up to date and everything is running good. It was easy to integrate into our environment as we have used it before and coming back with all of the good changes, it makes it easier deploy and fix things real time with permissions. Review collected by and hosted on G2.com.

If you have a few Windows devices, you still need another MDM to manage them. Review collected by and hosted on G2.com.