# IT Glue vs Snipe-IT Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Snipe-IT excels in user-friendliness, with many praising its simple interface that makes asset tracking straightforward. Users appreciate features like the audit deadline setting, which helps ensure assets remain compliant and in good condition.
- **Users say** IT Glue stands out for its ability to centralize documentation, making it a go-to solution for technicians. Reviewers highlight how it organizes passwords, configurations, and client documentation in one accessible location, streamlining their workflow.
- **According to verified reviews** , Snipe-IT is recognized for its strong performance in hardware and software asset inventory management, with users noting its effectiveness in keeping everything organized and easy to manage.
- **Reviewers mention** that IT Glue is particularly beneficial for teams needing to share technical knowledge. Its relationship mapping feature helps reduce time spent searching for information, which is a significant advantage for support teams.
- **G2 reviewers highlight** that while both products have similar star ratings, Snipe-IT's recent user feedback indicates a strong satisfaction with its free and open-source model, making it an attractive option for mid-market businesses.
- **Users report** that IT Glue's quality of support is slightly better, with many noting that the platform provides reliable assistance, which is crucial for small businesses that may not have extensive IT resources.



| | IT Glue | Snipe-IT | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 685 | 26 | 
| **Largest Market Segment** | Small-Business (70.4% of reviews) | Mid-Market (64.0% of reviews) | 
| **Entry Level Price** | $29.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### IT Glue

Pros:
- Ease of Use (90 reviews)
- Document Management (59 reviews)

Cons:
- Slow Performance (21 reviews)
- Missing Features (19 reviews)

### Snipe-IT

Pros:
- Asset Management (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Inadequate Reporting (2 reviews)
- Learning Curve (1 reviews)

---
## Ratings Comparison
| Rating | IT Glue | Snipe-IT | 
|---|---|---|
  | **Meets Requirements** | 9.2 (563 reviews) | 8.7 (17 reviews) | 
  | **Ease of Use** | 9.1 (628 reviews) | 9.5 (18 reviews) | 
  | **Ease of Setup** | 8.7 (458 reviews) | 8.7 (15 reviews) | 
  | **Ease of Admin** | 9.0 (366 reviews) | 9.2 (14 reviews) | 
  | **Quality of Support** | 8.7 (451 reviews) | 8.5 (12 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (352 reviews) | 9.5 (11 reviews) | 
  | **Product Direction (% positive)** | 8.9 (565 reviews) | 10.0 (17 reviews) | 

---
## Pricing

### IT Glue

#### Entry-Level Pricing

Plan: Basic

Price: $29.00 1 User Per Month

Description: 5 user minimum

Key Features:
- Unlimited Organizations
- Unlimited Documentation
- Unlimited Client Accounts

[Browse all 3 editions](https://www.g2.com/products/it-glue/pricing)

#### Free Trial

No

### Snipe-IT

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Standard Operating Procedures

| Product | Score | Reviews |
|---|---|---|
| **IT Glue** | 8.2/10 | 371 |
| **Snipe-IT** | N/A | N/A |

#### Task Tracking

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Activity Feed** | 8.3 (337 reviews) | Not enough data | 
| **Task Schedules** | Feature Not Available | Not enough data | 
| **Comments** | Feature Not Available | Not enough data | 

#### Checklist Options

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Templates** | 8.0 (332 reviews) | Not enough data | 
| **Native Forms** | Feature Not Available | Not enough data | 
| **Downloadable Manuals** | 8.0 (307 reviews) | Not enough data | 

#### Software Availability

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Integrations** | 8.7 (360 reviews) | Not enough data | 
| **Permissions** | 8.8 (357 reviews) | Not enough data | 
| **Mobile Application** | 6.9 (325 reviews) | Not enough data | 
| **Desktop Application** | 8.4 (314 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **IT Glue** | 8.0/10 | 407 |
| **Snipe-IT** | N/A | N/A |

#### Knowledge Pages

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Templates** | 7.9 (358 reviews) | Not enough data | 
| **In-Content Feedback** | Feature Not Available | Not enough data | 
| **Versioning and Version History** | 8.9 (370 reviews) | Not enough data | 
| **Decision Trees** | Feature Not Available | Not enough data | 
| **Duplicate Detection** | Feature Not Available | Not enough data | 
| **Content Editor** | 8.4 (366 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Page Analytics** | 7.9 (327 reviews) | Not enough data | 
| **Permissions** | 8.7 (376 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.2 (390 reviews) | Not enough data | 
| **Notifications** | 8.1 (355 reviews) | Not enough data | 
| **Advanced Search** | 8.4 (376 reviews) | Not enough data | 
| **Browser Extension** | 7.8 (347 reviews) | Not enough data | 
| **Organization** | 9.0 (385 reviews) | Not enough data | 
| **Other Integrations** | 8.4 (369 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.4 (353 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Adaptive Learning** | 6.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.0 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 6.2 (15 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **IT Glue** | 6.9/10 | 24 |
| **Snipe-IT** | 9.1/10 | 11 |

#### Asset Inventory

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Hardware Asset Inventory** | 9.2 (21 reviews) | 9.8 (11 reviews) | 
| **Software Asset Inventory** | 8.7 (19 reviews) | 9.7 (10 reviews) | 
| **Cloud Asset Inventory** | 8.3 (19 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 7.8 (19 reviews) | 9.6 (8 reviews) | 
| **Asset Discovery** | 7.5 (20 reviews) | 8.6 (6 reviews) | 

#### Generative AI

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **AI Text Generation** | 4.8 (18 reviews) | Not enough data | 
| **AI Text Generation** | 5.0 (18 reviews) | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Autonomous Task Execution** | 5.8 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.0 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 4.2 (6 reviews) | Not enough data | 
| **Decision Making** | 5.0 (6 reviews) | Not enough data | 

#### Management

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Central Dashboard** | 8.4 (19 reviews) | 9.0 (8 reviews) | 
| **Asset Policy Management** | 8.1 (18 reviews) | 8.6 (6 reviews) | 
| **Risk Management** | 7.2 (18 reviews) | 8.0 (5 reviews) | 
| **Integrations** | 8.9 (19 reviews) | 9.3 (5 reviews) | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **IT Glue** | 8.0/10 | 59 |
| **Snipe-IT** | N/A | N/A |

#### Management and Discovery - IT Documentation

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Search and Indexing** | 7.7 (47 reviews) | Not enough data | 
| **Version Control** | 8.5 (33 reviews) | Not enough data | 
| **Access and Permissions** | 8.4 (38 reviews) | Not enough data | 

#### Operations - IT Documentation

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Integrations** | 8.3 (45 reviews) | Not enough data | 
| **Automation** | 7.8 (33 reviews) | Not enough data | 
| **Reporting** | 7.5 (34 reviews) | Not enough data | 

### Password Managers

| Product | Score | Reviews |
|---|---|---|
| **IT Glue** | 8.3/10 | 444 |
| **Snipe-IT** | N/A | N/A |

#### Usability & Access

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Quick Login** | 8.9 (404 reviews) | Not enough data | 
| **Browser Extension** | 7.8 (393 reviews) | Not enough data | 
| **Mobile App Usability** | 6.7 (387 reviews) | Not enough data | 
| **Multi-Device Use** | 8.8 (399 reviews) | Not enough data | 
| **Admin Management** | 9.0 (415 reviews) | Not enough data | 

#### Security Measures

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Password Generator** | 9.1 (417 reviews) | Not enough data | 
| **Two-Factor Authentication** | 9.3 (431 reviews) | Not enough data | 
| **Security Audits** | Feature Not Available | Not enough data | 

#### Storage

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Digital Wallet** | 6.8 (333 reviews) | Not enough data | 
| **File Storage** | 8.2 (402 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **IT Glue** | N/A | N/A |
| **Snipe-IT** | N/A | N/A |

#### Knowledge Base

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | IT Glue | Snipe-IT | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to IT Glue (4):** [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Standard Operating Procedures Software](https://www.g2.com/categories/standard-operating-procedures), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Password Managers](https://www.g2.com/categories/password-managers)



---
## Reviewer Demographics

### By Company Size

| Segment | IT Glue | Snipe-IT | 
|---|---|---|
| **Small-Business** | 70.4% | 20.0% | 
| **Mid-Market** | 26.5% | 64.0% | 
| **Enterprise** | 3.1% | 16.0% | 

### By Industry

#### IT Glue

- **Information Technology and Services:** 57.4%
- **Computer & Network Security:** 20.8%
- **Computer Networking:** 2.7%
- **Consulting:** 1.9%
- **Manufacturing:** 1.5%
- **Computer Software:** 1.0%
- **Computer Hardware:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Information Services:** 0.9%
- **Retail:** 0.7%
- **Other:** 11.2%

#### Snipe-IT

- **Information Technology and Services:** 16.7%
- **Computer Software:** 12.5%
- **Primary/Secondary Education:** 8.3%
- **Financial Services:** 8.3%
- **Broadcast Media:** 4.2%
- **Computer & Network Security:** 4.2%
- **Consumer Services:** 4.2%
- **E-Learning:** 4.2%
- **Government Administration:** 4.2%
- **Government Relations:** 4.2%
- **Other:** 29.2%

---
## Alternatives

### Alternatives to IT Glue

- [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (356 reviews)
- [LastPass](https://www.g2.com/products/lastpass/reviews) — 4.5/5 stars (2051 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4361 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12503 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) — 4.6/5 stars (1197 reviews)
- [Bitwarden](https://www.g2.com/products/bitwarden/reviews) — 4.6/5 stars (1294 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2318 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [1Password](https://www.g2.com/products/1password/reviews) — 4.6/5 stars (1799 reviews)

### Alternatives to Snipe-IT

- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (67 reviews)
- [GLPI](https://www.g2.com/products/glpi/reviews) — 4.5/5 stars (41 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Oomnitza](https://www.g2.com/products/oomnitza/reviews) — 4.6/5 stars (139 reviews)
- [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews) — 4.8/5 stars (274 reviews)
- [AssetTrack for ServiceNow](https://www.g2.com/products/ami-assettrack-for-servicenow/reviews) — 4.3/5 stars (10 reviews)
- [Hudu](https://www.g2.com/products/hudu/reviews) — 4.7/5 stars (356 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (465 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1163 reviews)

---
## Top Discussions

### IT Glue

- Title: [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) — 2 comments
  > **Top comment:** "It's a Knowledge Base solution.  It's an easy-to-use relational database, with several in well integrated solutions.  Focus is primarily on Microsoft and..."
- Title: [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) — 1 comment
  > **Top comment:** "IT Glue brings together all of your documentation under one roof, and links it all together. This means it's easier to create documentation, and easier to..."
- Title: [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) — 1 comment
  > **Top comment:** "IT Glue is typically used for the documentation of IT environments, so endpoints, servers, software, passwords, vendors, users and policies/procedures. The..."
- Title: [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) — 1 comment
  > **Top comment:** "IT Glue is an IT documentation solution, typically used by MSPs or internal IT teams to document the environments they service as thoroughly as possible...."

### Snipe-IT

- Title: [can snipe-it integrated with ticketing tool ?](https://www.g2.com/discussions/36654-can-snipe-it-integrated-with-ticketing-tool) — 1 comment, 1 upvote
  > **Top comment:** "No, it can't."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/it-glue-vs-snipe-it)