MSP360 RMM Reviews & Product Details

What I like most about MSP360 RMM is its ease of use, centralized device management, and integration with MSP360 Backup. It allows me to monitor multiple clients, remotely troubleshoot issues, manage Windows updates, and automate routine maintenance tasks from a single dashboard. For a small IT service provider, it offers a practical and cost-effective way to manage customer environments without unnecessary complexity. Review collected by and hosted on G2.com.

While MSP360 RMM is a practical and cost-effective solution, there is still room for improvement in automation, reporting, and remote management capabilities. I would particularly appreciate more advanced scripting options, customizable monitoring alerts, and more detailed reports that can be shared directly with clients. Better integration with third-party security tools and a more streamlined interface for managing multiple customers would also make the platform more competitive with other RMM solutions. Review collected by and hosted on G2.com.

What I like best about MSP360 RMM is its intuitive and easy-to-navigate interface, which makes day-to-day device monitoring and management straightforward, even for technicians onboarding for the first time. The platform integrates well with the tools we already use, helping us streamline operations without adding complexity. Performance has been reliable, with responsive remote access, proactive monitoring, and timely alerts that help us address issues before they impact clients. From a pricing perspective, MSP360 delivers strong value for money, providing enterprise-grade RMM functionality at a cost that makes sense for growing MSPs. The onboarding process is simple, and support has been responsive whenever assistance is needed. I also appreciate the intelligent monitoring and automation capabilities that reduce manual work and improve operational efficiency. Overall, it provides the right balance of functionality, usability, and return on investment Review collected by and hosted on G2.com.

MSP360 RMM could improve its advanced automation, reporting, and AI-driven capabilities. While the platform is easy to use and offers good value for money, some integrations and customization options are not as extensive as those available in larger RMM solutions Review collected by and hosted on G2.com.

The pricing was the big selling point for me. When I was looking for backup software for one of my clients, there were the big players out there like Acronis, but they were asking A LOT for their services. MSP360’s price point was a perfect fit for what I was offering my client, and it let me deliver the services they needed without breaking the bank. Review collected by and hosted on G2.com.

At first, I didn’t like that I had to have X amount of licenses to use their services, but they recently changed it to a minimal $25 per month. These days I only have a couple of IT clients because I’ve shifted my business to more of a web focus, so under their old model I was paying for licenses I didn’t actually need. Now it’s just a minimal base cost, which fits my situation much better. Review collected by and hosted on G2.com.

From one consolidated screen, I’m able to monitor and review the health and status of multiple servers and workstations across multiple companies and locations. In addition, with only a few limitations, I can manage the installed software and applications on each of these computers. Review collected by and hosted on G2.com.

Although I can manage many of the Applications installed on each of the Computers I support and/or manage they are limited to those available in their catalogue. It would be very beneficial if adding additional Applications were simplified. Review collected by and hosted on G2.com.

I like the pricing model that charges by tech so I don't have to worry about the cost of onboarding every workload we touch, especially since most of our endusers already have MSPBackups installed. Review collected by and hosted on G2.com.

The biggest limitation is the lack of mature scripting infrastructure. I have used Syncro and Level.io and have come to rely on the ability to access metadata about the managed assets in my scripts. I have brought this up to MSP360 before. Review collected by and hosted on G2.com.

Starting out with only a few clients, it was really helpful to have 50 free seats with the Community Edition. The platform was easy to use, and it was great to have while I built up my client base. Now I’m past 50 devices, and I’m still pleased with the pricing. Review collected by and hosted on G2.com.

As an RMM, backup, and remote connection tool, I don’t have anything I really dislike. I do wish the chat and clipboard features were a bit easier to use, but it’s not a major issue for me. Overall, everything works well. Review collected by and hosted on G2.com.

I like that MSP360 RMM has a pleasant, clean, and intuitive interface, and an easy-to-manage dashboard. It is versatile and fluid for interconnecting systems; after installing the agent, the devices appear in the console practically. I also value security: the app for validating access and two-factor authentication allows me to control permissions. I am interested in email and app notifications, alerts, and patches they generate. Additionally, I find it intuitive and easy to transfer licenses to users, in this case, our corporate clients. The initial setup was very easy and practical: I could access the console and add terminals through the agents without any problem. Review collected by and hosted on G2.com.

As a reseller, we do not have a portal to acquire and transfer licenses to our clients directly and autonomously; I think this could be improved. Also, Deep Instinct no longer appears in the ecosystem, although it was previously integrated into the dashboard. I don't know if it was due to an alliance or partnership. Review collected by and hosted on G2.com.

It packs a punch for the price, offering a solid number of features that are great for new and smaller MSPs, including remote access, patching and automations. It also integrates into ConnectWise PSA and Halo, two of the more popular PSA platforms on the market, which is handy for getting up and running quickly if you use those products. The per seat price is very compelling for what's on offer and quite possibly one of the best available at the moment. Review collected by and hosted on G2.com.

My experience with their remote support tool (MSP360 Connect, which is included as part of this) hasn't been great. The interface and features are there and in some cases better than their competition (I've tried a lot of remote support tools) but I found the performance pretty lacklustre, with frequent lag spikes and image artifacting as a result.

Their third-party application patching also relies on WinGet, which I've found to be unreliable at the best of times. It frequently detects incorrect versions or can't detect versions at all, fails to install updates and just generally isn't great at its job. This isn't the fault of MSP360 RMM itself as I've run into these same issues with other patching tools that utilize WinGet as their backend. This is still the one they chose though so it's ultimately connected to the product's experience.

For patching, Action1 is free for up to 200 endpoints and does a far superior job. This still does decently though and offers more features and despite its shortcomings, a far superior remote support tool than Action1. Review collected by and hosted on G2.com.

The UI is Clean, the dashboard is very good at showing the overall status of the account and installed agents. This is mostly for backup service. I use MSP360 mostly for RMM rather than backup currently. I haven't integrated MSP360 with any of our software. I am using this as it is. Sometimes I find the RMM software gets stuck with no results, I then have to refresh. I do find the RMM software gives very good results that matter. I tend to use it to update software on a scheduled basis. Through RMM tend to use Connect client for remote access. I'm using the Community Edition, and this has been excellent as it gets me used to the software and features. The pricing is great for what is available. I have used backup license but I found the pricing to be confusing. I did talk to support about this. I found the support to be very helpful when I got through. I had questions about the product at the beginning and a licensing price issue that still isn't resolved. I tried to call the Support telephone number, but there was no answer. But someone did call me back a month or two later. I have not used or integrated it with any AI features of this product. I don't think I've seen any AI features. Review collected by and hosted on G2.com.

I've not been able to run custom reports to get information about the hardware inventory. Sometimes I just need certain hardware/software details. Such as Make, Model, Windows version, Windows build number, Serial Number. I use this to update software on client PCs. There's no easy way to find all software installed on all clients and tick the software that I want to automate and install on a regular basis. It would be nice if I could add a custom field to display in the RMM Computer list rather than a fixed list to choose from. I had questions about the product at the beginning and a licensing price issue that still isn't resolved. I tried to call the Support telephone number many times, but there was no answer. I tried sales and technical support with no luck. But someone did call me back a month or two later. The Web GUI can be slow sometimes. Review collected by and hosted on G2.com.

I like how straightforward and lightweight MSP360 RMM is. It’s clean, intuitive, and works out of the box. I can click a device and connect to a user’s screen from my browser without extra integrations or fees, which saves my support team time every day. Reliable unattended access, multi-monitor support, and file transfer are built in, so I don’t need a separate remote desktop tool, and I save on software costs and response time. I also value being able to troubleshoot an alert right away, get notified when drive space runs low, memory spikes, or a service stops, and automate updates and patches across machines. Setup is really easy, and a new person can handle the installation. Using MSP360 RMM alongside MSP360 Managed Backup gives me cloud backups, disaster recovery, and RMM monitoring in one dashboard, so I don’t have to keep switching browser tabs. Review collected by and hosted on G2.com.

I find MSP360 RMM is still very Windows-focused. Monitoring Mac and Linux works well, but advanced patch management, automation scripts, and automated OS patch scheduling are more limited on non-Windows machines. It also doesn’t include ticketing or billing, so I need a separate PSA tool for end-to-end client management. The standalone desktop app can occasionally be sluggish to connect compared with the browser console, and I’d like a more feature-rich mobile app for running scripts and troubleshooting alerts on the go. Review collected by and hosted on G2.com.