Kaseya VSA Reviews & Product Details

Kaseya VSA Overview

What is Kaseya VSA?

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA makes your IT staff more productive, your services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Remote Monitoring, Remote Control, Patch Management, Monitoring, AV/AM, Process Automation, Backup and more.

Kaseya VSA Details
Website
Languages Supported
English
Product Description

Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

How do you position yourself against your competitors?

Kaseya offers complete IT solutions for MSPs and MMEs, with solutions for IT Management, Business Management, Single Sign On/Multi-Factor Authentication, Office 365 Administration, and Advanced Network Monitoring. Kaseya offers best in class solutions that enable IT providers to scale their operations to improve profitability.


Seller Details
Seller
Kaseya
Company Website
Year Founded
2000
HQ Location
New York, NY
Twitter
@KaseyaCorp
18,585 Twitter followers
LinkedIn® Page
www.linkedin.com
1,146 employees on LinkedIn®
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Kaseya VSA Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Kaseya has a ton of features and tools. One of the best ones that we use is the scripting. We are able to perform so many different tasks automatically with them that save us so much time. Review collected by and hosted on G2.com.

What do you dislike?

There is limited Mac support. You are able to do some basics, such as remotely connecting and file exploring, but that's about the extent of it. Also, it takes a long time for Kaseya to release a working update that works on new Mac updates whenever there is a major Mac update. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Depending on your size and needs, Kaseya may be a great fit, but it may be too much for you. Other alternatives, such as ConnectWise Control or Automate, are simpler and have less costs associated, but also lack in power. Make sure you figure out what your needs are and pick a solution that fits you, don't try to fit your needs to a solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to resolve 80% of the IT issues remotely now, where before we were visiting every machine and addressing every issue in person. This has saved us time and resources. Review collected by and hosted on G2.com.

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Director of Operations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Kaseya is continually adding features to the VSA. They listen to their customers and respond with value-added features. Our engineers appreciate that their feedback leads to product enhancements. The automation saves our engineers a lot of time. And in the MSP game, time saved helps the bottom line. The product is very dependable and the remote access is secure. We have tried several other remote access agents and Kaseya VSA is hard to beat. Review collected by and hosted on G2.com.

What do you dislike?

From time to time, we've encountered bugs that have impacted use and engineer efficiency. To their credit, they listen to our feedback and make appropriate fixes. There have been some lingering issues that take a long time to resolve like full agent support for MacOS Catalina. We've also had some issues with the Kaspersky integration that didn't have great fixes and required significant time by our engineers to resolve. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

While you're evaluating it, don't get overwhelmed by the large list of features. Focus on the tools you need from the product to serve your clients. Then look at the items that you would like to get into. There are some features we've never touched and we've been onboard for almost 10 years. Their pricing model makes it easy to scale up as you get into the product more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The remote access, monitoring and schedule procedures have reinvented the way we support our customers. I can't imagine doing what we do without it. The more we use it, the more we learn about it. Each year we get a little deeper into the vast array of tools this product offers. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

RMM features such as Agent Management, Policy Management, Ticketing. Review collected by and hosted on G2.com.

What do you dislike?

Patch Management, Monitoring config, no chat and remote control Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Proactive management of customer endpoints. Realized longer life on customer assets due to preventative maintenance. Ability to proactively resolve issues before bigger problems occur. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Automation, Remote access and scripting possibilities. Review collected by and hosted on G2.com.

What do you dislike?

Over the years they have bolted on several features and while they have polished up the interface quite a bit the navigation is not intuitive and there are times where you might need to go to several places to get the information you need. Not a very good solution out of the box. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automation is the key to success. Review collected by and hosted on G2.com.

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EL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Seems to be pretty stable and just works when you need it to Review collected by and hosted on G2.com.

What do you dislike?

The UI/UX is not very good. The web based mouse-overs/pop-ups are tricky and can be frustrating to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Supporting our remote workforce and devices, Kaseya allows us to log in to devices either silently or interactively. It has really helped us when the majority staff is WFH Review collected by and hosted on G2.com.

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Supervisor IT Operations / Cloud
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love that you have full control over remote control with my staff. With the pandemic, this tool has been valuable to assist my teachers remotely as most of them have locked down privileges. Review collected by and hosted on G2.com.

What do you dislike?

I do not like you have to ask the end user for permission to get on the screen. It wastes time in my opinion! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Virtual learning, distant learning, pandemic response, and IT recovery Review collected by and hosted on G2.com.

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System Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The best feature in Kaseya is that is completely customizable at your and customer needs. The agent is very light and no need for a lot of customization for running live Review collected by and hosted on G2.com.

What do you dislike?

what i dislike is that the builtin features are not so good and do not cover a wide range of customer's needs. what i mean is like monitoring and maintenance task. we would like to have more packed task that covers commons needs. Another thing is that saas customers cannot use plugins (like veeam) that are available for on prem. The agent needs port 5721, that means that customer need to create policy for using it and there is no proxy settings.

Mac and linux agent do not work properly and there is no integration (like patching and software deployment) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Considering kaseya needs a lot of development for making you to really go live Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are resolving issues like common maintenance tasks, monitoring updates, upgrading commons software and customizable monitoring Review collected by and hosted on G2.com.

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MSP Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The combination as well as amount of tools to manage an entire IT environment is unparalleled. I've used the top similar tools out there (Manage Engine, ConnectWise, Datto etc.) and there is allways something missing. Review collected by and hosted on G2.com.

What do you dislike?

VSA is not without its flaws. Some modules in the system is porly maintained and sometimes forgotten all together. Kaseya is focusing on acuiring other companies/solutions to refresh and replace functionality in VSA but that development take to long, would have been better to fix the current modules imo. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's easy to setup and try, just cklicking around in the GUI will give you a good idea of what you can do. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're an MSP alongside a private cloud provider. The combination of VSA and OpenStack along side client management fills the needs of any and every customer scenario we encounter. Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I particularly enjoy that there is a very in-depth educational platform that teaches you the ins and outs of the service. Review collected by and hosted on G2.com.

What do you dislike?

It can be a little annoying navigating the service because you have to click so deeply to get into some aspects of the service. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take the time to go through Kaseya University. It is incredibly helpful at learning the entire system, in and out. It thoroughly explains every aspect of Kaseya and will some-what walk you through things that you will be using it for primarily. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to manage all client computers, servers, and VMs using Kaseya. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

There is a wide variety of functionality that allows us to have better insight into all agents. You can do just about everything you can think of. The scripting functionality is also incredibly useful. We are able to deploy new things to agents with a great deal of flexibility. It would be nice if there were tool tips, or more of a wysiwyg interface when scripting, but at least the core functionality is there along with extensive documentation. Review collected by and hosted on G2.com.

What do you dislike?

The UX is not user-friendly and is challenging to navigate. Reporting is also hard to read and not displayed in a way that is easy for people not in the Kaseya VSA every day. There is a lot of explanation required for others to understand the reports. Lastly, documentation is very difficult to navigate. Things seem to be arbitrarily scattered, and the document search isn't intuitive at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

When considering the Kaseya VSA, be sure to be prepared to read all the documentation and utilize Kaseya's support resources. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better insight into our applications' performance allowing development improvements. It allows us to consider more improvements for development. When customers talk about features they'd like to add, we can stress test hardware specifications with any sample size necessary. The sample size is a huge benefit. Sometimes, we only want to stress test with a small sample size. Other times we want to stress test with a larger group of agents. Review collected by and hosted on G2.com.

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IT Systems Administrator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Kaseya VSA allows us to manage all the systems in our estate easily through a single pane of glass. With features like remote desktop connection (through LiveConnect or VNC), patch & policy management, backup & DR features, anti-malware/virus protection, software deployment, ticketing and the ability to create custom agent procedures to help automate common tasks it has been invaluable to our department. Review collected by and hosted on G2.com.

What do you dislike?

Whilst VSA allows for a multitude of functionality the majority of it isn't refined post initial implementation, the interface especially feeling left behind when compared to other major players in the market today. This gives the impression of whilst you can do everything in a central location, you might still be better off going for separate products to achieve the same level of functionality. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you value functionality over ease of use, UI and UX, VSA is probably for you, however I would research other available options to see what else is on the market. Kaseya is great, but that's not to say it is the best. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The primary business problem for us that Kaseya VSA solves is the ability to manage every system within our organisation from a single location, with reports and alerting available allowing us to be proactive in the event of an incident or emergency. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The organisation in Kaseya can be challenging at first, however as you grow to understand it and mold it to fit you infrastructure it is really one of the best layouts I've used. LiveConnect is one of the best features. It has some warts but it gets the job done. Review collected by and hosted on G2.com.

What do you dislike?

While one of the things I like the best is LiveConnect, I do wish it had better resolution, similar to what ScreenConnect brought to Connectwise. However, overall I'm still very happy with my decision to move to the Kaseya product stack. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Kaseya can do pretty much anything with regard to automation but you do have to put time in to understand the process. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a managed service provider and use Kaseya VSA to deliver our services to clients. We are leveraging automation to manage endpoints and enhance customer service experiences. We transitioned from another RMM tool to Kaseya and feel it was a good switch. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

What is like best about the Kaseya VSA that the easy of use. I can easily run audits to organize the different agents to departments. Review collected by and hosted on G2.com.

What do you dislike?

I only wish they had an admin app for android or IO so I could see the users screen and help guide them through what they were seeing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It solves the problem of remote management of computer. Review collected by and hosted on G2.com.

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Information Technology Management
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This software has allowed my company to efficiently manage networks, control and review servers and at the same time get better support for our customers.

Something that would stand out from this program is that it allows to automate maintenance tasks, with the consequent saving of time. At the same time, security and user behavior can be monitored, so you can solve problems quickly. Review collected by and hosted on G2.com.

What do you dislike?

I think that the interface should be updated, since it would be much better to be able to move more quickly through the program. This interface causes it to be a little complicated to find or modify certain configuration options.

Also sometimes a restart occurs in the computers of the customers because some error occurs, although this is not too common. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is an effective support environment, with a large amount of information, with the ability to simplify information and help you to better support your customers. So if you want to have more facilities to have more information about the IT area and be able to provide better service to your customers, this tool can be useful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to the sequence of commands that Kaseya VSA has, clients' problems are solved very quickly, without having to bother them, because thanks to these commands they can be solved without the intervention of the user.

We must also add that the reports with personalized data in PDF give a great information to the clients, with all the necessary data to manage the information better, this causes that our company is more efficient and the clients are more happy, so we It has helped to do a better job. Review collected by and hosted on G2.com.

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Senior Technical Consultant
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy Manageability of end devices over the cloud and on premise. Best suited for patch management and operations management with average reporting. Review collected by and hosted on G2.com.

What do you dislike?

Average reporting and basic support structure. UI is not very promising pretty buggy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Patch Management

Agent Management

Monitoring Devices Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Policy Management is fantastic in Kaseya. It makes it so easy to assign settings based on a multitude of criteria. Its what I miss most about the platform. Review collected by and hosted on G2.com.

What do you dislike?

There are way too many bugs in the platform that Kaseya is too busy buying other products and marketing to new customers to fix. Scripting with Powershell is a crap shoot for example. What bothers my most is that there's SO much potential there - but Kaseya doesn't care.They just make excuses and move on. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be prepared to work hard to get the most out of it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None. Moved away from the platform. Review collected by and hosted on G2.com.

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CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Granular control of our client environments is second to none Review collected by and hosted on G2.com.

What do you dislike?

There is very little to dislike about the product. If you are NOT wanting to manage the environment/set up your client then there are lesser RMMs for you :) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Like any tool, learn it to maximize value for your company and benefit to your client Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Aligning our client environments with our Absolute Best Way best practices Review collected by and hosted on G2.com.

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Managing Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

the clean and sec look of the system

possibility to run our own instance on premise

possibility to connect with external software

Policy management is awesome

procedures are awesome Review collected by and hosted on G2.com.

What do you dislike?

limited communication regarding development of the main VSA product

limited and strange behavior of the remote control module

bad implementation of AV and AM solution Review collected by and hosted on G2.com.

Recommendations to others considering the product:

First decide what service exactly you want to deliver to your customer.

With this list you can best see whether VSA is the right match. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

centrally manage all customer end points

gather info and create reports regarding customer inventory

automation of maintenance and installations Review collected by and hosted on G2.com.

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Network Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of use in the RMM System, excellent technical support. Review collected by and hosted on G2.com.

What do you dislike?

The system is very complete so there is a bit of a learning curve. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get a demo from your sales rep and spin up a trail of the VSA RMM System to ensure it fits with your needs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The Kaseya VSA RMM System has greatly increased the efficiency of our teams. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the ease of use and deployment. We have leveraged this solutions for all our new clients. Review collected by and hosted on G2.com.

What do you dislike?

The reporting could be better, also updates in the past have broken things. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Make a single pane of glass for remote management, AV (Webroot), server monitoring, and patching. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The best thing about Kaseya is having everything in one portal. I can manage patches, remote access, antivirus and so much more all with one login. Review collected by and hosted on G2.com.

What do you dislike?

The only thing there is to dislike is the price but I’ve looked at other software and there isn’t another complete solution that even comes close to what Kaseya can do. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’m managing 100 computers from just remote access to interact with small printing issues that a user may be having to monitoring for servers going down and proactively being able to get them back up without my clients calling for support. I can approve patches and send them out to all my endpoints at once or pick and choose which computers get them based on views or SLAs which saves me so much time from not having to touch each machine for updating. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

With Kaseya Procedures we can automate many tasks and trigger them based on various criteria. Review collected by and hosted on G2.com.

What do you dislike?

The system seems like hobbled together as Kaseya bought other companies. Some things simply break and certain things are not intuitive at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are a few other better valued products available now. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We manage over a 1000 nodes (mostly Windows) so a central management app like Kaseya VSA is critical. We also use Kaseya for our helpdesk ticketing. Review collected by and hosted on G2.com.

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Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Kaseya VSA has been a valuable friend in the 10 years of our MSP Business.

Issues have been a rare exception and its been consistently reliable and empowering for our business.

We couldn't run a 1700 seat with 5 technicians without it and still have happy long term customers. Review collected by and hosted on G2.com.

What do you dislike?

We would love an iPad APP for connecting to machines. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automation, Automation, Automation. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love how friendly the user interface is. This was super easy to learn, and the tech support team are so helpful. It is very easy to install onto the computers in my organization, and it's such a cool software to use! Review collected by and hosted on G2.com.

What do you dislike?

There are a lot of features that I do not need for my organization, however I'm paying for them. That is my only complaint, I wish there was a way to only pay for the tools I'm using! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The Kaseya VSA is only used for IT purposes, for tech support. There are many benefits, the biggest one is that I do not have to be physically at a clients computer to help them! Review collected by and hosted on G2.com.

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Do you work for Kaseya VSA?