# Kaseya VSA Reviews **Vendor:** Kaseya **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.0/5.0 **Total Reviews:** 324 ## About Kaseya VSA Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more. ## Kaseya VSA Pros & Cons **What users like:** - Users appreciate the **ease of use** of Kaseya VSA, enjoying its intuitive interface and streamlined management features. (7 reviews) - Users love the **seamless automation** capabilities of Kaseya VSA, making management tasks effortless and efficient. (6 reviews) - Users appreciate the **seamless script execution** and **advanced reporting** features of Kaseya VSA for efficient management. (6 reviews) - Users appreciate the **intuitive and integrated user interface** of Kaseya VSA, enhancing efficiency and ease of use. (6 reviews) - Users praise Kaseya VSA for its **intuitive interface** , enhancing ease of use and navigation for a seamless experience. (4 reviews) - Task Automation (4 reviews) - Deployment Ease (3 reviews) - Easy Setup (3 reviews) - Integrations (3 reviews) - Reliability (3 reviews) **What users dislike:** - Users feel the product lacks essential **features like file transfer options** and comprehensive management tools for efficiency. (4 reviews) - Users face **connection issues** with Kaseya VSA, finding the process cumbersome and experiencing occasional crashes. (3 reviews) - Users experience **connectivity issues** with Kaseya VSA, finding the connection process cumbersome and slow at times. (3 reviews) - Users face **remote access issues** with Kaseya VSA, finding the connection process cumbersome and prone to crashes. (3 reviews) - Users report **slow performance** with Kaseya VSA, experiencing delays in loading and inefficient remote support. (3 reviews) - Difficulty (2 reviews) - File Transfer Issues (2 reviews) - Insufficient Information (2 reviews) - Users find the **learning curve challenging** , noting difficulties in setup, usability, and understanding features of Kaseya VSA. (2 reviews) - Patch Management (2 reviews) ## Kaseya VSA Reviews ### 1. Great remote solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Clinton Lee C. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Kaseya VSA?** Easy to remote our end-user via Kaseya VSA. **What do you dislike about Kaseya VSA?** Need more features to learn on this great solution. **What problems is Kaseya VSA solving and how is that benefiting you?** Remoting to our end-user. It is a great and useful remote solutions. ### 2. daily use **Rating:** 4.0/5.0 stars **Reviewed by:** amber c. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** I like the ease of the system. I can quickly review Client accounts to ensure they're online. **What do you dislike about Kaseya VSA?** There is not really much that I dislike about the program **What problems is Kaseya VSA solving and how is that benefiting you?** We can tell how many machines the client has, if and when they were last online. This helps me with auditing the Client accounts. ### 3. Kaseya VSA demonstrated exceptional performance, streamlining operation **Rating:** 4.5/5.0 stars **Reviewed by:** Jerico A. | Technical Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Kaseya VSA?** The versatility and scalability of Kaseya VSA make it stand out as a top choice for comprehensive IT management solutions **What do you dislike about Kaseya VSA?** Improvements in user interface intuitiveness and responsiveness would enhance the overall user experience of Kaseya VSA **What problems is Kaseya VSA solving and how is that benefiting you?** no problem ### 4. Works although quite clunky **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Kaseya VSA?** Allows the managability of most of the devices aspects. **What do you dislike about Kaseya VSA?** Hard to use and set up. Lacking SSO compatability when it comes to live connect. (logging in through the application). Outdated UI. Hard to understand scripting "language" with many caveats. No option to view multiple monitors at the same time when connecting remotely using Live Connect. Automatic agent removal is a bit clunky. I have expecienced connectivity issues with my deployment although I'm not sure that is cause by the software. **What problems is Kaseya VSA solving and how is that benefiting you?** Managing many devices for client (working as an MSP) ### 5. Half finished and buggy **Rating:** 1.0/5.0 stars **Reviewed by:** Blake T. | Senior IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Kaseya VSA?** Does what it says in the box if you're willing to fight with it and support. **What do you dislike about Kaseya VSA?** Very unpolished, lots of features just don't work. Support is terrible, we have tickets open that are 6+ years old that have not been resolved. **What problems is Kaseya VSA solving and how is that benefiting you?** Remote control, OS patching and automated scripts. ### 6. Kaseya is an awesome tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rocco I. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Kaseya VSA?** It's all in one place ability to handle all your needs **What do you dislike about Kaseya VSA?** Some features don't work well on certain browsers **What problems is Kaseya VSA solving and how is that benefiting you?** Managing all clients in one place and easy to monitor at a glance ### 7. Feature-rich, but full of bugs **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Kaseya VSA?** VSA has more features than other endpoint management solutions I've seen. Pricing is reasonable. **What do you dislike about Kaseya VSA?** I constantly run into things not working as intended or suddenly breaking. We rely on VSA for software deployment automation, but constantly run into issues that come and go. Developers/product managers aren't responsive in fixing these problems. **What problems is Kaseya VSA solving and how is that benefiting you?** VSA helps us manage software deployment, updates, removal, and patching. We also heavily rely on its remote screen sharing capabilities to troubleshoot and assist users. ### 8. VSAx is fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Cody B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Kaseya VSA?** Automation and patch management is so much easier now with VSAx. Their product team is quick to add improvements we have sugested. Integrations are great and thier product stack is awesome. **What do you dislike about Kaseya VSA?** live command line is a little bit lacking but i can see being fixed with an update very soon. **What problems is Kaseya VSA solving and how is that benefiting you?** Automation patch mangement and monitoring ### 9. Monitoring Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Kaseya VSA?** The sheer amount of features that this monitoring console offers has made the day to day for our service desk significantly easier. Being able to check up on reports of security software being deactivated or checking in on servers reporting high RAM usage has saved so much time. **What do you dislike about Kaseya VSA?** To be honest there isn't a lot I have to say negatively about Kaseya VSA. There's always room for improvement I suppose so if I had to nitpick one thing it would be that creating scopes, scripts and tasks has become somewhat cumbersome due to all these functions being moved around from where they use to be. Changing monitoring policies can also be a little bit of a pain. **What problems is Kaseya VSA solving and how is that benefiting you?** It has helped with large scale deployments for our clients. Deploying things like Webroot, Zorus and the like has been made easy due to being able to create scopes, scripts and tasks that allow us to accomplish these deployments. It has also helped with monitoring servers for our clients as well, as we can have reports come through when RAM, CPU usage or storage is starting to become limited, allowing us to get ahead of the game and call up our clients - knowledgable about what issue they may be currently facing before they even tell us. It has allowed servicing our clients to be as fast and effecient for our needs and has helped us continue to keep our clients happy. ### 10. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Kaseya VSA?** I like how I can do all my RMM needs in one place. The implementation was very easy. **What do you dislike about Kaseya VSA?** The live connect feature doesnt work as consistently as it could **What problems is Kaseya VSA solving and how is that benefiting you?** It's allowing me to handle policies, patch management, and remote support in one place ### 11. Exploring Kaseya VSA: In-Depth Analysis **Rating:** 3.5/5.0 stars **Reviewed by:** Zeeshan K. | User Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Kaseya VSA?** One of the standout features of Kaseya VSA is its comprehensive and centralized management capabilities. It provides a single platform to oversee and control a wide range of IT systems and infrastructure. This not only streamlines IT operations but also enhances efficiency by reducing the need for multiple tools and interfaces. The remote desktop control functionality is another highlight. It allows for quick and secure access to endpoints, making troubleshooting and support more convenient. The ability to perform tasks remotely saves time and minimizes disruptions to end-users. Additionally, the automation features within Kaseya VSA are impressive. They enable the automation of routine tasks and workflows, reducing manual intervention and the potential for human error. This can significantly increase productivity and free up IT staff for more strategic activities. Overall, Kaseya VSA's robust feature set, user-friendly interface, and automation capabilities make it a valuable tool for IT management and support. **What do you dislike about Kaseya VSA?** While Kaseya VSA offers a comprehensive set of features and functionalities, there are a few aspects that some users may find less favorable: Complexity for Beginners: The software can be quite complex, especially for users who are new to IT management tools. The learning curve may be steep, and it could take some time for beginners to fully grasp its capabilities. Cost: Kaseya VSA is a powerful tool, but it comes at a cost. For smaller businesses or organizations with limited budgets, the price of licensing and support services can be prohibitive. Resource Intensive: Running Kaseya VSA may require substantial hardware resources, which could be challenging for organizations with limited server capacity. Occasional Software Bugs: Like any software, Kaseya VSA may encounter occasional bugs or glitches that can disrupt operations. While these issues are typically addressed through updates and patches, they can still be frustrating when they occur. Support and Documentation: Some users have reported mixed experiences with customer support, and the availability of comprehensive documentation and training materials could be improved. **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya VSA solves several critical problems in IT management and support, and these benefits can extend to organizations that use it: Centralized IT Management: Kaseya VSA provides a single platform for managing and monitoring a wide range of IT systems and infrastructure. This centralized approach simplifies IT management, reduces complexity, and streamlines operations. Remote Management: With its remote desktop control and access capabilities, Kaseya VSA allows IT teams to troubleshoot and resolve issues on endpoints without the need for physical access. This remote management capability is especially valuable for distributed or remote work environments. Patch Management: Keeping software and systems up to date is critical for security and stability. Kaseya VSA offers patch management capabilities, ensuring that systems are regularly updated with the latest security patches and updates. ### 12. VSA allows us to scale our MSP to a degree otherwise not possible. **Rating:** 4.5/5.0 stars **Reviewed by:** William O. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** How easy it is to onboad a new customer by pushing out VSA agents across the network. **What do you dislike about Kaseya VSA?** Reporting. There are no good canned reports that are customer facing, and building them from scratch is very difficult and confusing. **What problems is Kaseya VSA solving and how is that benefiting you?** It allows us to bulk manage many customers at once. A single set of setting can be applied across hundreds of computers from various customers. This allowed us to scale from a couple of hundred endpoints to over 1500. It also keeps systems patched, which is critial in today's world with it's ever increasing cyber threats. It also gives us quick and reliable remote access to endpoints for client assistance, which allows us to run our helpdesk. ### 13. It's ok, but definitely there's better players around **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** * The RMM platform is easy to manage. Intuitive. * Agents are quite simple to deploy and then the information is reflected instantly on the platform. * Plenty of integrations with other platforms such as ITglue, BSM, etc. * In the pre-sales, sales stage they will constantly contact you. Only in that stage. * You receive one single bill per month, with a breakdown of the services/platforms you've purchased. * Payment is an easy process. * The reporting feature gives you a good insight of your clients infrastructure **What do you dislike about Kaseya VSA?** * They (the company) try to sell you a 3-year contract, be careful about this. * When lodging a support case they take ages to answer. * Onboarding fees are pretty high if you're a startup. * Onboarding sessions aren't that good. Some trainers just run the session bc is supposed to do so, but they're not genuinely interested in you taking the most out of the platform. * Some effort is required to integrate VSA with other platforms. **What problems is Kaseya VSA solving and how is that benefiting you?** Managing our clients IT assets (Desktop, Laptops, Servers) is handy and using the reporting tool to get detailed information has helped our clients to make better decisions about their future operation. ### 14. VSA has been a powerful tool in our chest **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** There isn't a more mature product out there and we've used a few RMM tools over the years. We able to do just about anything with VSA (which is also a "dislike"), but it's truly a powerful and well-rounded product. We support about 800 end-points and it allows us to handle just about any situation with ease. Deployment is very fast and straighforward. Our team is using VSA daily multiple times each do to perform service and maintenance tasks. The Kaseya One support system makes it easy to open support tickets with Kaseya as necessary the integration with all of the other Kaseya product we have is an absolute necessity. **What do you dislike about Kaseya VSA?** The downsides are that the product does take some training and understanding. You can't just log-in and expect to no how to find what you need. We haven't started using the next generation of VSA yet but look forward to seeing how it simplifies the interface and usability. **What problems is Kaseya VSA solving and how is that benefiting you?** The ability to support our client's system with minimal time commitment and the ability to script solutions is essential. ### 15. Kaseya Manage engine **Rating:** 5.0/5.0 stars **Reviewed by:** Crispin B. | IT Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Kaseya VSA?** The assets inventory of kaseya manage engine are very helpfull on our process **What do you dislike about Kaseya VSA?** I think the GUI of Kaseya manage engine is old school **What problems is Kaseya VSA solving and how is that benefiting you?** In patch management and assets inventory ### 16. Amazing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** daniel p. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** Verity of tools and automation. Great for use with powershell. **What do you dislike about Kaseya VSA?** Phone support is not as good as I would like. **What problems is Kaseya VSA solving and how is that benefiting you?** Remote support management ### 17. VSA RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Tess H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Kaseya VSA?** The accessibility to different information for your devices. **What do you dislike about Kaseya VSA?** There have been issues with installing agents and they show up twice, the second as the username. **What problems is Kaseya VSA solving and how is that benefiting you?** Patch management is a huge part that helps us and our clients. ### 18. Kaseya VSA's easy to use RMM tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Jayden D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** I love the user-friendlyness of Kaseya VSA, it was easy to implement, easy to add devices and customer support has always been top-notch, a response within a few hours and usually the issue resolved as well. I use the RMM tool every day and it hasn't let me down yet. There's a plethora of different options such as syncing clipboard, quick launch tools and monitors. **What do you dislike about Kaseya VSA?** It could use a couple of quality of life updates, but I see features being added almost every week. **What problems is Kaseya VSA solving and how is that benefiting you?** It allows us to easily control any device connected and saves us a lot of time with it's quick/easy to use features. ### 19. RMM for the win **Rating:** 4.5/5.0 stars **Reviewed by:** Darryl F. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Kaseya VSA?** The ease of use, light weight agent that can be customized across many end points. **What do you dislike about Kaseya VSA?** Frequent updates of admin application when connections to remote systems. **What problems is Kaseya VSA solving and how is that benefiting you?** Connecting to remote systems, patch management and supporting local users. ### 20. Perfect IT Platform for Ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** Kaseya Support is the best as well as the workflow s quite good **What do you dislike about Kaseya VSA?** The price seems bit high and Needs to be added some additional features to make it more complete software **What problems is Kaseya VSA solving and how is that benefiting you?** It helps i raising tickets if any clients are facing issues. The techincians assigns the ticket to relevant people to solve it. ### 21. Great Solution for Service Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas H. | Instructional Technology Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Kaseya VSA?** I like the ability to use the monitoring feature of the software . The user can easily create help desk resolution tickets and track them. The tickets created through the software can be labeled from low to high priority, which helps us set priority for the task needed to be completed first. **What do you dislike about Kaseya VSA?** Notifications that are sent out after tickets are created can provide more information about the issue . This can be improved by correct labeling of the tickets created and including more information about the issue in the notification email. **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya VSA offered a solution to create and track tickets for technical difficulties that students , faculty and staff faces while using IT devices. The platfom help my institution resolve issue faster. ### 22. Manage your organization systems protectively and remotely **Rating:** 3.5/5.0 stars **Reviewed by:** Naveenkumar M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Kaseya VSA?** Kaseya is good when it comes to accessing organization systems remotely and it's been a solution for a few years. Monitoring systems make it easy for our IT team to quickly resolve issues arising regularly. Patch and agent management options are helpful in all ways. **What do you dislike about Kaseya VSA?** we need to uninstall and install the app due to underperformance. support system/staff need to work more on the customer issues and importantly for Macs there is no automated or updated version available. **What problems is Kaseya VSA solving and how is that benefiting you?** We have opted for Kaseya when there is a requirement to manage or monitor the organization system remotely due to working from a home environment. Previously, our organization did not use any software and it was handled in a very inefficient manner. Patch Management has benefited us by keeping systems up to date even employee working remotely time to time. ### 23. Vsa works well for internal it departments **Rating:** 4.0/5.0 stars **Reviewed by:** Spencer C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Kaseya VSA?** Easily manage Lots of computers Remote control and automation works well **What do you dislike about Kaseya VSA?** Vsa x is still needing to get some of the vsa 9 features **What problems is Kaseya VSA solving and how is that benefiting you?** Manage over 1000 endpoints ### 24. Product is decent, bill is suspect. **Rating:** 2.0/5.0 stars **Reviewed by:** Thane S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about Kaseya VSA?** It's a decent RMM (except for the ransomware attack, obviously). It does the necessary things: automation, patch management,reporting, and these all work, but it's not *better* than something like, say, Solarwinds RMM (or whatever they are calling it now). **What do you dislike about Kaseya VSA?** Billing is often wrong and it's hard to get it dealt with. There are better options out there due to this. Kaseya doesn't seem focussed on improving the lives of the people who use it, but instead on shareholder value, and that's a bad thing. **What problems is Kaseya VSA solving and how is that benefiting you?** As I mentioned before, it does the basics, but all RMMs do these days. The patching is decent, the remote support is good, and there's decent automation. So it solves the big three for any support person (patching, automation, support). ### 25. Everything you need to manage your computer assets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Kaseya VSA?** More features than I will ever need. Customer support is always helpful. **What do you dislike about Kaseya VSA?** It takes a little time to become familiar with nagivation and where to find some of the features. **What problems is Kaseya VSA solving and how is that benefiting you?** Managing our assets from one console, no matter where the end user may be. ### 26. VSA 10 great **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Kaseya VSA?** Endpoint management, and MDM along with pathing **What do you dislike about Kaseya VSA?** VSA 9 was two complicated so move to VAA10 **What problems is Kaseya VSA solving and how is that benefiting you?** It helps to manage my endpoints ### 27. Kaseya VSA is the cadillac of RMM utilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** This is by far the #1 RMM tool i have ever used. It has an intuitive gui and is rock solid. There are numerous options in the software to configure it exactly to your companies needs. Would highly recommend. **What do you dislike about Kaseya VSA?** No downsides that i have come across yet. **What problems is Kaseya VSA solving and how is that benefiting you?** VSA solves the problem we had of having our sales team come into the facility for repairs and updates. They now have more time to spend with customers and on the road. ### 28. Kaseya VSA is very important for our business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** It allows us to get alerts, software deployment, patching and remote access across systems **What do you dislike about Kaseya VSA?** The third-party integrations (such as Trend Micro and Acronis) can be temperamental **What problems is Kaseya VSA solving and how is that benefiting you?** Allows remote access, automation, deployment and patching in a time-saving way ### 29. Great software, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Kaseya VSA?** It was very quick to set up and overall very easy to use. **What do you dislike about Kaseya VSA?** No self-onboarding available. Also, sometimes latency is an issue. **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya helps us diagnose issues when they occur and fix them for our users. ### 30. Great Product and Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Richard T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** VSA10 is a great first step to Cloud Offering. Fetaurs and simplicity are really good. **What do you dislike about Kaseya VSA?** Lacks many features from on prem edition. Hoping fetures to the cloud edition are released quickly. **What problems is Kaseya VSA solving and how is that benefiting you?** Centralized Management and Proactive Monitoring / Maintenance ### 31. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** David L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Kaseya VSA?** It is friendly software, easy to use, and fast responsive. **What do you dislike about Kaseya VSA?** An easy way to make the font bigger or maybe I did not find this option **What problems is Kaseya VSA solving and how is that benefiting you?** It provides easy and fast access to customers ### 32. Incredible sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Mark V. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Kaseya VSA?** Praveen Vijayaraghaven, Mallika Manavendra, and the rest of the team did a fantastic job being patient with me as we worked together building out a technology stack that will allow me to launch my MSP in professional manner while bringing great value to my customers. **What do you dislike about Kaseya VSA?** As it turned out I was researching many Kaseya products and it getting very confusing with all the different sales reps I was talking with. **What problems is Kaseya VSA solving and how is that benefiting you?** RMM the that my help desk knows how to use ### 33. Love this RMM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Kaseya VSA?** Remote screen sharing for each client and being able to separate them by organizations **What do you dislike about Kaseya VSA?** VSA 9 has a lot of tools, some a little more complex to use/implement **What problems is Kaseya VSA solving and how is that benefiting you?** Being able to assist our end users with anything (file transfer, account creation, automation/patching) ### 34. VSA provoding great monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Kaseya VSA?** Flexible, easy to adjust using scripts and other tools within VSA. **What do you dislike about Kaseya VSA?** Takes a bit sometimes for new features to implement **What problems is Kaseya VSA solving and how is that benefiting you?** Monitoring of crucial services from our customers ### 35. Kaseya and MSPs = a winning combination! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** My company has been an MSP for about 5 years now. Kaseya VSA streamlines the management of every single area of our managed services, all under one umbrella. Their wonderful systems helps us to stay on top of everything and I mean everything efficiently and productively. This includes cybersecurity, repairs, maintenance, and backup solutions, and they key point again is managing it from ONE system. Our IT company has well over 1000 endusers one the system that is managed by our engineers and management team. Without Kaseya VSA can you imagine how in the world we would be able to try to manage all of this on a case by case or one-on-one basis? **What do you dislike about Kaseya VSA?** Kaseya VSA is normally pretty solid, but sometimes support falls a little bit short, in that some of our trouble tickets seem to get backlogged and take longer to resolve than we would like. Sometimes when we run updates on our customer's machines with Kaseya it is touch and go, not always smooth sailing. **What problems is Kaseya VSA solving and how is that benefiting you?** Using Kaseya VSA saves our company a ton of time and time is money. Kaseya is known for taking a proactive approach which is often a win-win for us, because it keeps our customers happy and it also saves us a ton of headaches as we are staying ahead of or on top of issues more easily and readily normally, rather than putting out fires all of the time. ### 36. Very useful tool for managing endpoints and servers **Rating:** 5.0/5.0 stars **Reviewed by:** david s. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** It integrates directly with IT Glue and makes it very easy to jump from an endpoint such as a workstation in IT Glue, straight to remote management in VSA. **What do you dislike about Kaseya VSA?** sometimes in can be hard to find some features as there are so many options in the management interface **What problems is Kaseya VSA solving and how is that benefiting you?** It allows us to keep devices updated, ensure they are protected by antivirus (Bitdefender in our case) and also allows for easy remote access. ### 37. it simplify the hardwork of deploying updates on time to our desktops and laptop users. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** detailed information on user desktop for ease of troubleshooting. **What do you dislike about Kaseya VSA?** the 3rd party software update that we need to manually download the update and upload to a kaseya storage. **What problems is Kaseya VSA solving and how is that benefiting you?** security updates for our 200 users for their devices, with Kaseya it becomes easy to do critical updates without disturbing any users. ### 38. Support is severely lacking in my experience. **Rating:** 0.0/5.0 stars **Reviewed by:** Sean M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** The value proposition initially seemed very good, but with things not working a lot of the time, it's hard to justify continuing to do business. **What do you dislike about Kaseya VSA?** Major lack of customer support. It takes forever to get back to us if you ever do at all. **What problems is Kaseya VSA solving and how is that benefiting you?** The on-prem backup is pretty good until you have to restore a machine in which case the bare-metal doesn't work at all in my testing. The online backup fails constantly and has almost since the beginning. The PSA/RMM were not even accessible until recently, and it's convoluted to get logged in at best. ### 39. Good product...lots of monitoring options. Company is in upheaval, though. **Rating:** 2.5/5.0 stars **Reviewed by:** Daniel K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Management and monitoring of remote PCs, patching, watching for Ransomware attacks. **What do you dislike about Kaseya VSA?** Interface is very daunting, not very intuitive. Be VERY watchful of your invoicing. Kaseya (since buyin gout Datto) billing is 10 months behind in figuring out invoicing. **What problems is Kaseya VSA solving and how is that benefiting you?** How to monitor for Ransomware; keeping customer PCs patched and in good working order; allowing remote connectivity when needed. ### 40. Great products, Support needs a bit improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** I find that the software is generally intuitive and effective at doing what it is designed to do. I haven't had too many issues, and the NOC/SOC seem quite on things. **What do you dislike about Kaseya VSA?** When needing support on some of their products it can take a long time to answer, however some product teams are super quick to return support tickets. It can sometimes take our account rep a considerable about of time to get changes applied to our account. **What problems is Kaseya VSA solving and how is that benefiting you?** It allows us to manage a large number of clients with rules and policies quite efficiently. ### 41. Very nice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Kaseya VSA?** Getting best response from the support team **What do you dislike about Kaseya VSA?** Not finding enough documents for trouibleshoting online. Or even if there are documetns it is hard to find. **What problems is Kaseya VSA solving and how is that benefiting you?** Patch management ### 42. VSA 10: Good product, rolled out too early **Rating:** 4.0/5.0 stars **Reviewed by:** Adrian M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** I've been a fan of VSA for many years and have recently upgraded to VSA 10. The automation in VSA 10 will definitely be the key to its success. **What do you dislike about Kaseya VSA?** Although the reporting is very powerful, it is quite difficult to use. **What problems is Kaseya VSA solving and how is that benefiting you?** Simple and quick remote access. Keeping clients patched and secure. Reporting. ### 43. New version of VSA is impovement over last version. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael J b. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Kaseya VSA?** The interface is cleaner and easier to use. The work flow is easier to follow then previously **What do you dislike about Kaseya VSA?** The current version has not integrated with all the features of the previous version yet. **What problems is Kaseya VSA solving and how is that benefiting you?** The ability to fix and see problems before they become major problems ### 44. VSA works for some things, is lacking in others **Rating:** 3.0/5.0 stars **Reviewed by:** Anthony T. | Service Delivery Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Kaseya VSA?** The remote management tool, while archaic, gets the job done. The reporting and automation are the best pieces. **What do you dislike about Kaseya VSA?** User, deployment, and Client managment are lacking **What problems is Kaseya VSA solving and how is that benefiting you?** Working as a basic RMM it meets our needs. WOuld like it to be more full featured, and easier to use. ### 45. Single pane of glass is a huge advantage **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Lots of product lines, most of which are manageable under the VSA. **What do you dislike about Kaseya VSA?** Geared towards larger MSP's, if you have 15 clients or less it can be quite expensive. **What problems is Kaseya VSA solving and how is that benefiting you?** Makes it easy to support clients remote, which is primarily how I support them. ### 46. Product is good but pricing is high over a period of tim **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Kaseya VSA?** I love the connectivity and level of monitoring they provide . It is unique in the way that it monitors and gives you a simple dashboard summary. **What do you dislike about Kaseya VSA?** The fact that the product is inflexible with licensing. When you purchase a licence for a site you have to continue paying for the license even when it is not being used. i.e if a 200 user site moves to another supplier you can not remove the licenses and have to pay for them anyway or until you get another site signed up. Makes the product very costly. **What problems is Kaseya VSA solving and how is that benefiting you?** Ease of connectivity and the reporting is superb right down to event logs. Has saved a few customers from data loss. ### 47. Perfect service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Tony W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Kaseya VSA?** It's ease of use. The product came quick and was aeay to set up **What do you dislike about Kaseya VSA?** The pricing was high. expensive software **What problems is Kaseya VSA solving and how is that benefiting you?** Wifi heat mapping . loss of wifi coverage ### 48. Legally Dubious Policy; Outrageously Rude Account Managers **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Kaseya VSA?** Backup & restore works as it should. Usually easy to use. **What do you dislike about Kaseya VSA?** Sales team try to retroactively impose a charge 100x the original subscription fee, threaten legal action when this is declined. **What problems is Kaseya VSA solving and how is that benefiting you?** Offsite backup & restore. ### 49. A great but complex tool for managing windows endpoints **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** We have been able to automate processes, monitoring systems, and installation of computers. Using the VSA has really helped our team be focused on direct interactions with customers that help them instead of wasting time doing repetative tasks. **What do you dislike about Kaseya VSA?** We are a MSP and Kaseya is primarily used by MSPs, but their pricing model with the 3 year contracts locking in agent numbers is completely out of step with how we manage license utlization from our other MSP partners. **What problems is Kaseya VSA solving and how is that benefiting you?** We were spending too much tech time doing mundane tasks like updating software, installing programs, and fixing print queues. We have worked to automate a lot of processes through our VSA and have higher productivity. ### 50. Kaseya VSA **Rating:** 5.0/5.0 stars **Reviewed by:** Bernard G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Kaseya VSA?** Easy to implement, easy to use, use it every day, software management of patching Windows and third party applications, and remote control. **What do you dislike about Kaseya VSA?** Need to go tp multiple places to find all the information about an endpoint. **What problems is Kaseya VSA solving and how is that benefiting you?** Ability to monitor and access an endpoint remotely by saving time in not having to travel to location. ## Kaseya VSA Discussions - [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) - 1 comment, 1 upvote - [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) - 1 comment, 1 upvote - [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) - 1 comment, 1 upvote - [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) - 1 comment, 1 upvote - [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) - 1 comment, 1 upvote - [View Kaseya VSA pricing details and edition comparison](https://www.g2.com/products/kaseya-vsa/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-05+15%3A30%3A00+-0500&secure%5Bsession_id%5D=d0be9f7f-fd66-4864-8c1e-f2329a4c1783&secure%5Btoken%5D=8d2194e84c99972f7be60f52382a76a0e5c4b439e9bf671ed2ebc54fc99c0213&format=llm_user) ## Kaseya VSA Integrations - [CRUMP CRM](https://www.g2.com/products/crump-crm/reviews) - [Spanning Backup](https://www.g2.com/products/spanning-backup/reviews) ## Kaseya VSA Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Analysis** - Threat Detection **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Maintenance** - Remote Reboot - Remote Printing **Reporting** - Dashboards - Time Tracking - Surveys **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting ## Top Kaseya VSA Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,141 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,268 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - 4.4/5.0 (536 reviews)