Kaseya VSA Reviews & Product Details

Kaseya has a ton of features and tools. One of the best ones that we use is the scripting. We are able to perform so many different tasks automatically with them that save us so much time. Review collected by and hosted on G2.com.

There is limited Mac support. You are able to do some basics, such as remotely connecting and file exploring, but that's about the extent of it. Also, it takes a long time for Kaseya to release a working update that works on new Mac updates whenever there is a major Mac update. Review collected by and hosted on G2.com.

Kaseya is continually adding features to the VSA. They listen to their customers and respond with value-added features. Our engineers appreciate that their feedback leads to product enhancements. The automation saves our engineers a lot of time. And in the MSP game, time saved helps the bottom line. The product is very dependable and the remote access is secure. We have tried several other remote access agents and Kaseya VSA is hard to beat. Review collected by and hosted on G2.com.

From time to time, we've encountered bugs that have impacted use and engineer efficiency. To their credit, they listen to our feedback and make appropriate fixes. There have been some lingering issues that take a long time to resolve like full agent support for MacOS Catalina. We've also had some issues with the Kaspersky integration that didn't have great fixes and required significant time by our engineers to resolve. Review collected by and hosted on G2.com.

RMM features such as Agent Management, Policy Management, Ticketing. Review collected by and hosted on G2.com.

Patch Management, Monitoring config, no chat and remote control Review collected by and hosted on G2.com.

Automation, Remote access and scripting possibilities. Review collected by and hosted on G2.com.

Over the years they have bolted on several features and while they have polished up the interface quite a bit the navigation is not intuitive and there are times where you might need to go to several places to get the information you need. Not a very good solution out of the box. Review collected by and hosted on G2.com.

Seems to be pretty stable and just works when you need it to Review collected by and hosted on G2.com.

The UI/UX is not very good. The web based mouse-overs/pop-ups are tricky and can be frustrating to use. Review collected by and hosted on G2.com.

I love that you have full control over remote control with my staff. With the pandemic, this tool has been valuable to assist my teachers remotely as most of them have locked down privileges. Review collected by and hosted on G2.com.

I do not like you have to ask the end user for permission to get on the screen. It wastes time in my opinion! Review collected by and hosted on G2.com.

The best feature in Kaseya is that is completely customizable at your and customer needs. The agent is very light and no need for a lot of customization for running live Review collected by and hosted on G2.com.

what i dislike is that the builtin features are not so good and do not cover a wide range of customer's needs. what i mean is like monitoring and maintenance task. we would like to have more packed task that covers commons needs. Another thing is that saas customers cannot use plugins (like veeam) that are available for on prem. The agent needs port 5721, that means that customer need to create policy for using it and there is no proxy settings.

Mac and linux agent do not work properly and there is no integration (like patching and software deployment) Review collected by and hosted on G2.com.

The combination as well as amount of tools to manage an entire IT environment is unparalleled. I've used the top similar tools out there (Manage Engine, ConnectWise, Datto etc.) and there is allways something missing. Review collected by and hosted on G2.com.

VSA is not without its flaws. Some modules in the system is porly maintained and sometimes forgotten all together. Kaseya is focusing on acuiring other companies/solutions to refresh and replace functionality in VSA but that development take to long, would have been better to fix the current modules imo. Review collected by and hosted on G2.com.

I particularly enjoy that there is a very in-depth educational platform that teaches you the ins and outs of the service. Review collected by and hosted on G2.com.

It can be a little annoying navigating the service because you have to click so deeply to get into some aspects of the service. Review collected by and hosted on G2.com.

There is a wide variety of functionality that allows us to have better insight into all agents. You can do just about everything you can think of. The scripting functionality is also incredibly useful. We are able to deploy new things to agents with a great deal of flexibility. It would be nice if there were tool tips, or more of a wysiwyg interface when scripting, but at least the core functionality is there along with extensive documentation. Review collected by and hosted on G2.com.

The UX is not user-friendly and is challenging to navigate. Reporting is also hard to read and not displayed in a way that is easy for people not in the Kaseya VSA every day. There is a lot of explanation required for others to understand the reports. Lastly, documentation is very difficult to navigate. Things seem to be arbitrarily scattered, and the document search isn't intuitive at all. Review collected by and hosted on G2.com.

Kaseya VSA allows us to manage all the systems in our estate easily through a single pane of glass. With features like remote desktop connection (through LiveConnect or VNC), patch & policy management, backup & DR features, anti-malware/virus protection, software deployment, ticketing and the ability to create custom agent procedures to help automate common tasks it has been invaluable to our department. Review collected by and hosted on G2.com.

Whilst VSA allows for a multitude of functionality the majority of it isn't refined post initial implementation, the interface especially feeling left behind when compared to other major players in the market today. This gives the impression of whilst you can do everything in a central location, you might still be better off going for separate products to achieve the same level of functionality. Review collected by and hosted on G2.com.

The organisation in Kaseya can be challenging at first, however as you grow to understand it and mold it to fit you infrastructure it is really one of the best layouts I've used. LiveConnect is one of the best features. It has some warts but it gets the job done. Review collected by and hosted on G2.com.

While one of the things I like the best is LiveConnect, I do wish it had better resolution, similar to what ScreenConnect brought to Connectwise. However, overall I'm still very happy with my decision to move to the Kaseya product stack. Review collected by and hosted on G2.com.

What is like best about the Kaseya VSA that the easy of use. I can easily run audits to organize the different agents to departments. Review collected by and hosted on G2.com.

I only wish they had an admin app for android or IO so I could see the users screen and help guide them through what they were seeing. Review collected by and hosted on G2.com.

This software has allowed my company to efficiently manage networks, control and review servers and at the same time get better support for our customers.

Something that would stand out from this program is that it allows to automate maintenance tasks, with the consequent saving of time. At the same time, security and user behavior can be monitored, so you can solve problems quickly. Review collected by and hosted on G2.com.

I think that the interface should be updated, since it would be much better to be able to move more quickly through the program. This interface causes it to be a little complicated to find or modify certain configuration options.

Also sometimes a restart occurs in the computers of the customers because some error occurs, although this is not too common. Review collected by and hosted on G2.com.

Easy Manageability of end devices over the cloud and on premise. Best suited for patch management and operations management with average reporting. Review collected by and hosted on G2.com.

Average reporting and basic support structure. UI is not very promising pretty buggy. Review collected by and hosted on G2.com.

Policy Management is fantastic in Kaseya. It makes it so easy to assign settings based on a multitude of criteria. Its what I miss most about the platform. Review collected by and hosted on G2.com.

There are way too many bugs in the platform that Kaseya is too busy buying other products and marketing to new customers to fix. Scripting with Powershell is a crap shoot for example. What bothers my most is that there's SO much potential there - but Kaseya doesn't care.They just make excuses and move on. Review collected by and hosted on G2.com.

Granular control of our client environments is second to none Review collected by and hosted on G2.com.

There is very little to dislike about the product. If you are NOT wanting to manage the environment/set up your client then there are lesser RMMs for you :) Review collected by and hosted on G2.com.

the clean and sec look of the system

possibility to run our own instance on premise

possibility to connect with external software

Policy management is awesome

procedures are awesome Review collected by and hosted on G2.com.

limited communication regarding development of the main VSA product

limited and strange behavior of the remote control module

bad implementation of AV and AM solution Review collected by and hosted on G2.com.

Ease of use in the RMM System, excellent technical support. Review collected by and hosted on G2.com.

The system is very complete so there is a bit of a learning curve. Review collected by and hosted on G2.com.

I like the ease of use and deployment. We have leveraged this solutions for all our new clients. Review collected by and hosted on G2.com.

The reporting could be better, also updates in the past have broken things. Review collected by and hosted on G2.com.

The best thing about Kaseya is having everything in one portal. I can manage patches, remote access, antivirus and so much more all with one login. Review collected by and hosted on G2.com.

The only thing there is to dislike is the price but I’ve looked at other software and there isn’t another complete solution that even comes close to what Kaseya can do. Review collected by and hosted on G2.com.

With Kaseya Procedures we can automate many tasks and trigger them based on various criteria. Review collected by and hosted on G2.com.

The system seems like hobbled together as Kaseya bought other companies. Some things simply break and certain things are not intuitive at all. Review collected by and hosted on G2.com.

Kaseya VSA has been a valuable friend in the 10 years of our MSP Business.

Issues have been a rare exception and its been consistently reliable and empowering for our business.

We couldn't run a 1700 seat with 5 technicians without it and still have happy long term customers. Review collected by and hosted on G2.com.

We would love an iPad APP for connecting to machines. Review collected by and hosted on G2.com.

I love how friendly the user interface is. This was super easy to learn, and the tech support team are so helpful. It is very easy to install onto the computers in my organization, and it's such a cool software to use! Review collected by and hosted on G2.com.

There are a lot of features that I do not need for my organization, however I'm paying for them. That is my only complaint, I wish there was a way to only pay for the tools I'm using! Review collected by and hosted on G2.com.