Kaseya VSA Reviews & Product Details

Its been around a long time and is a very polished product. It is affordable, and the bundles I get through Techs Together, lets me keep my overhead low. Review collected by and hosted on G2.com.

I think a complete solution would be nice, from a workstation and server standpoint. If my subscription at a base evel included backups both file and image, with patch management and those bells and whistles it would be great. It would let small shops, and one man operations focus more on the work than balancing out which licenses go where. Again Techs Together, does a pretty good job with that. But it isnt quite complete in my opnion. Review collected by and hosted on G2.com.

It has a lot of capabilities, it's very dependable and intuitive to work with. Review collected by and hosted on G2.com.

I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote connection in favorites, click to connect and click again. Also, another click to close the popup window which shows before the connection to the server opens. As an MSP we connect to dozens of sessions per day and this is a bit cumbersome. Review collected by and hosted on G2.com.

The way it integrates with all the other modules that make the IT day to day tasks seamless. I use it in a mixed environment of Mac and PC. I use it daily to accomplish my IT challenges. Onboarding was very seamless quick and didn't interuppt the work flow of the Staff. They were there every strp of the implentaton to support our onboarding questions. It was very intuitive to start using the product. Review collected by and hosted on G2.com.

VSAX is so expansive on what it can do it can be overwhelming to know where to start as there is a lot of options that aren't right under your finger tips. Review collected by and hosted on G2.com.

I've found the VSA to be extremely helpful to me as a department of one, who handles approximately 30 sites. This helps keep me organized and helps me automate things that I would have to either go onsite for or send detailed instructions for, which would take a lot of time out of my day. I also love that I can keep the OS and software patched automatically, so I no longer need to worry about whether or not the staff is running their necessary updates. Efficiency at its finest! Review collected by and hosted on G2.com.

My first issue early on was finding my way around the interface. It took me some time to figure out where the features I want to use are hiding. Once I got past that learning curve, it was fine. What I really find missing is some sort of file transfer. I'm glad that I can transfer files between myself and remote PCs, but there should be a more direct (for example FTP) method of transferring files to remote PCs without starting a remote session. Review collected by and hosted on G2.com.

One of the best things about Kaseya is how they have IT Complete. All in one is really the best way to go. I love how integrated all the software applications are and they mesh really well.

It is really easy to use too. Once you complete the thorough onboarding you literally will not have any problems. Review collected by and hosted on G2.com.

I have not really seen any downsides yet. We are in a gov cloud environment and they work really well for us! Review collected by and hosted on G2.com.

What I like most about VSA X is how easy it is to automate things with Workflows and Scripts. Review collected by and hosted on G2.com.

The integrations are nice, but we were told it would be on par with DattoRMM in the K365 package yet last week in an IT Glue webinar, they said DattoRMM would be getting the local admin rotation, but VSA was not at this time. So they are not living up to their promise here.

The remote desktop tool could use some improvements as it crashes occasionally on Mac. Review collected by and hosted on G2.com.

What I like most about Kaseya VSA is that it allows me to manage everything from one place, which is very practical. In addition, its interface is easy to use and it has excellent tools that make the administration much more efficient. They also have good customer service. Review collected by and hosted on G2.com.

There's nothing I didn't like about the platform. Review collected by and hosted on G2.com.

Logical layout. Ease of finding endpoints within each Org. Lots of features and usable endpoint information. Extremely stable. Review collected by and hosted on G2.com.

Support structure is so-so. I do better on my own, than actually trying to reach support. They are not very timely in their responses. The upgrade from VSA9 to VSAX was very painful. I am just glad that it is over. Review collected by and hosted on G2.com.

for me it is to have all the things together in all in one platform, i can manage endpoints and server patches, i can connect remotely and to set automation tasks for my daily duties. Review collected by and hosted on G2.com.

i would like to have a better support, when i open a ticket i have to wait weeks to get the solution. Review collected by and hosted on G2.com.

Kaseya is a mature Company, and it has come a long way from being just an RMM Solution. The vision behind the technology and its capabilities are worth complimenting. The Update VSA 10 is what I have been hoping for a long time. A solution that is easy to configure with your agents, next-gen UI, and working capabilities. This Solution is not a "hit and miss" like I have seen with other providers.

Additionally, all the solutions have a deep level of integrations they own (not partnered)—one vendor, and seriously, there are a lot of headaches working with multiple vendors and different expiration dates. The Sales rep - Vimal, was responsive even on a weekend and helped me out with a technical query I had. No time taken for him to fire up zoom and walk me through on how to achieve, my desired out come.

I understand Technology takes time, and securing that tech stack is the key to smooth and secure monitoring and management.

It is also important to state that, unlike other vendors, the sales team worked as consultants to understand if this solution fit my needs. They did not hesitate to give us options to consider should VSA not meet our expectations - It did!

What made it stand out was that it took me less than a week to get my endpoints all set up with an Agent, policies, and alerts configured, tested, and working well.

Since a month post-implementation, I am glad I did not listen to all the crap posted on Reddit and decided to decide to move forward with Kaseya. Review collected by and hosted on G2.com.

There is nothing for the past 1 month I did not dislike about the platform. It has been proving its worth.

A customer-facing roadmap would be great! Review collected by and hosted on G2.com.