--- title: Kaseya VSA Reviews meta_title: 'Kaseya VSA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 326 reviews by the users' company size, role or industry to find out how Kaseya VSA works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 326 scale: '5' date_modified: '2026-06-30' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Kaseya VSA Reviews **Vendor:** Kaseya **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.0/5.0 **Total Reviews:** 326 ## About Kaseya VSA Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more. ## Kaseya VSA Pros & Cons **What users like:** - Users value the **ease of use** of Kaseya VSA, appreciating its logical layout and all-in-one management capabilities. (7 reviews) - Users love the **seamless automation** capabilities of Kaseya VSA, enhancing efficiency and simplifying daily tasks. (6 reviews) - Users appreciate the **seamless integration of tools** in Kaseya VSA, enhancing efficiency and simplifying management from one platform. (6 reviews) - Users value the **intuitive user interface** of Kaseya VSA, which simplifies management and enhances efficiency. (6 reviews) - Users appreciate the **intuitive interface** of Kaseya VSA, finding it easy to navigate and dependable. (4 reviews) - Task Automation (4 reviews) - Deployment Ease (3 reviews) - Easy Setup (3 reviews) - Integrations (3 reviews) - Reliability (3 reviews) **What users dislike:** - Users find **missing features** in Kaseya VSA, like file transfer methods and integration of O365 management essential for completeness. (4 reviews) - Users experience **connection issues** with Kaseya VSA, facing delays and crashes that hinder efficient workflows. (3 reviews) - Users experience **connectivity issues** with Kaseya VSA, finding the process cumbersome and inconsistent at times. (3 reviews) - Users face **remote access issues** , finding the connection process cumbersome and experiencing occasional crashes on Mac. (3 reviews) - Users report **slow performance** with Kaseya VSA, experiencing delays in support and sluggish system responsiveness. (3 reviews) - Difficulty (2 reviews) - File Transfer Issues (2 reviews) - Insufficient Information (2 reviews) - Users find the **learning curve challenging** , noting difficulties in setup, usability, and understanding features of Kaseya VSA. (2 reviews) - Patch Management (2 reviews) ## Kaseya VSA Reviews ### 1. Easy to use for desktop support **Rating:** 4.0/5.0 stars **Reviewed by:** Stan C. | Applications Development Manager, Printing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2017 **What do you like best about Kaseya VSA?** Ease of use and flexible to access machines remotely for troubleshooting. **What do you dislike about Kaseya VSA?** Sometimes it is slow. It requires user to be logged in **What problems is Kaseya VSA solving and how is that benefiting you?** Resolving desktop issues. ### 2. Comprehensive and Intuitive (except reports) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2017 **What do you like best about Kaseya VSA?** I like the layout as well as the myriad components **What do you dislike about Kaseya VSA?** The reports are very kluge, are not at all intuitive and the results are not formatted very well **What problems is Kaseya VSA solving and how is that benefiting you?** We maintain all patches and our Anti virus. This helps us ensure all of our desktops are patched and up to date ### 3. Kaseya VSA is an all in one RMM and Asset management tool that is invaluable for small shops. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2016 **What do you like best about Kaseya VSA?** The versatility of the solution is its best asset. This tool allows for robust remote desktop, centralized AV, Windows Update Management and scripted self healing interventions. **What do you dislike about Kaseya VSA?** The cloud based solution is hard to customize without intervention from the support desk/. **Recommendations to others considering Kaseya VSA:** Evaluate the product careful to ensure it meets your needs. It is a great product with a wide use case. Just ensure your companies needs fall within their products reach. **What problems is Kaseya VSA solving and how is that benefiting you?** I was solving the problem of managing a geographically dispersed IT deployment with a minimal amount of staff. Kaseya allow me to support operations of 300+ employees in 11 locations in 3 states. ### 4. Kaseya is a great tool for MSP's! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2017 **What do you like best about Kaseya VSA?** Fast remote access, AV and inventory management, patch rolling out and agent procedures. **What do you dislike about Kaseya VSA?** User interface could be better. Cannot access from phone. **Recommendations to others considering Kaseya VSA:** Get agent procedures from Kaseya to make your life easier. **What problems is Kaseya VSA solving and how is that benefiting you?** MSP remote access ### 5. Easy to uae **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2017 **What do you like best about Kaseya VSA?** Excellent options for remote management and automation of policies and patches **What do you dislike about Kaseya VSA?** User Interface could be a little simpler and modern **What problems is Kaseya VSA solving and how is that benefiting you?** Remote troubleshooting, easy connection and multiple options no matter what the latency ### 6. Very good tool for Monitoring, administration and patching **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2016 **What do you like best about Kaseya VSA?** Kaseya is very good for remote monitoring. We are using the cloud based hosted Kaseya. With this tool we are using it to remotely monitor many remote branch sites. This is also useful for Microsoft license management to some extent. I can query a machine and see which product and keys are installed. In addition we can remote access the server through VNC as needed, can do remote deployment of applications and patches. User access controls are intuitive so I can give certain IT folks access to just their servers **What do you dislike about Kaseya VSA?** There is one issue with remote connection. It would be nicer to integrate drag and drop controls so I can copy files back and forth (simliar to team viewer). The session time out is too short. I seem to have to log back in often **Recommendations to others considering Kaseya VSA:** Have a look at this for remote administration. If you are a managed service or a business with multiple satellite offices this has a nice dashboard interface to be able to do most basic administration. Remember price is negotiable. Sales people in my case were all based in India and took several days to call back and negotiate but eventually it worked out. **What problems is Kaseya VSA solving and how is that benefiting you?** Patch management is now possible. Remote Monitoring Remote connectivity Remote Software audit Screen capture and sharing ### 7. Kaseya VSA **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin Z. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2016 **What do you like best about Kaseya VSA?** I'm an IT Tech and being able to access all all of my clients computers remotely is great. **What do you dislike about Kaseya VSA?** Sometimes tech support can take a little while to get back to you but they have gotten better. **What problems is Kaseya VSA solving and how is that benefiting you?** Many benefits! Centralized system for remoting into computers, backup, and centralized AV. ### 8. Great Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2016 **What do you like best about Kaseya VSA?** Tons of useful features. Love the liveconnect feature. **What do you dislike about Kaseya VSA?** Updates often have bugs and cause major issues. **What problems is Kaseya VSA solving and how is that benefiting you?** Not applicable to my job position. ### 9. Great RMM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent C. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2016 **What do you like best about Kaseya VSA?** For managed service providers its a great tool to see everything in one window. **What do you dislike about Kaseya VSA?** The system can be buggy. We also have issues with the AV system. **What problems is Kaseya VSA solving and how is that benefiting you?** The ability to manage all of our clients from one spot. ### 10. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey L. | CTO & Executive VP, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2016 **What do you like best about Kaseya VSA?** Great product. Unfortunately, we had to follow the industry years ago when everyone left for Labtech. **What do you dislike about Kaseya VSA?** Technical support was very slow to respond. **What problems is Kaseya VSA solving and how is that benefiting you?** Keeping the expenses of management products from eating into our bottom line. ### 11. Easy to Manage, Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew S. | Co Owner, Public Safety, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2015 **What do you like best about Kaseya VSA?** Seamless integration with the Kaseya Interface we have known for many years. It's intuitive and easy to manage, and equally easy to use for restorations. I've had to do a number of bare metal restores and it's been easy and relieving to have a quick, easy to use backup solutions. **What do you dislike about Kaseya VSA?** A number of times we ran into errors that we couldn't resolve internally, so we had to turn to Kaseya support. Also, the documentation has been lacking, though it has improved some since the initial release. **Recommendations to others considering Kaseya VSA:** Unless you have a massive enterprise, Kaseya Backup is the perfect tool. **What problems is Kaseya VSA solving and how is that benefiting you?** Our clients' businesses rely on data integrity, and we are able to offer that with Kaseya Backup. Rather than manage many different backup platforms, our techs have mastered the Kaseya integrated product and have a much easier time managing and administering it. It's saved us time, and time is money. Also, having these backups has saved more than one business from catastrophic data loss. ### 12. Nice for Remote Access **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler D. | Sales Operations Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2015 **What do you like best about Kaseya VSA?** The remote access feature is very nice and you can see all of your computer information within it. Some people have problems with disconnects however we have not had any issues. **What do you dislike about Kaseya VSA?** There is nothing that I really do not like. **Recommendations to others considering Kaseya VSA:** Nor recommendations at this time. **What problems is Kaseya VSA solving and how is that benefiting you?** IT uses this to remote access computer if there are any issues. We also use it for support requests and computer information. ### 13. Kaseya has been the winner amongst many failed RMM tools **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas L. | Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2015 **What do you like best about Kaseya VSA?** Kaseya monitoring, remote access, scripting, and alerting has allowed us to keep a better eye on all computers, laptops, and servers that we are responsible for as outsourced IT. **What do you dislike about Kaseya VSA?** The original licensing we purchased was the "Kaseya One" bundle and was a tremendous cost. We've opted out of a few of the licenses that we paid for and found we weren't using, but unfortunately we're locked into continued support costs annually. Kaseya also will not allow us to migrate to their Cloud version of service from our on-prem deployment and scale the costs. We are forever locked into the annual rate we are currently paying and will not be able to reduce costs unless we eliminate completely. **Recommendations to others considering Kaseya VSA:** Definitely look to Kaseya as an RMM tool, but please research the options before deciding whether to do an on-prem or cloud deployment as it seems you are stuck with no option to migrate once you've committed and become fully vested. **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya gave us insight into areas we never had visibility to. Knowing predictive hardware failure, low storage space, and other alerts that we'd otherwise not be aware of unless manually checking on has drastically improved our customer service and proactive support. ### 14. Kaseya Backup **Rating:** 5.0/5.0 stars **Reviewed by:** Adam W. | Network Operations Center Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2015 **What do you like best about Kaseya VSA?** Kaseya offers many different backup solutions that have helped us manage our clients data on a recovery basis. We really enjoy the offerings and differences in the products and have utilized all the products for different situations and environments. 1. Kaseya BUDR (Acronis True Image Server) - We use this ideally for full image of workstations or non VSS Application type servers (i.e., file servers, data servers, etc). We like that we can restore files in an easy file tree by just using the encryption password. Also has Full image and Folder only image capabilities. The best part is we can export the TIB (Acronis) images directly to a VMDK (vmware) or VHD (hyperV) 2. Kaseya Data Backup (Online Backup) - We use this proprietary offering for additional offsite cloud backup of user data, folder shares, app databases, etc. The best part of this, is it is perfect for laptops that aren't tied to a local storage device and can backup anytime they have internet access. Combined with the Amazon S3 cloud storage or storage of your choice, makes a perfect file level recovery option offsite. **What do you dislike about Kaseya VSA?** Sometimes when opening up a Acronis TIB image over 500GB in size it does take a long time to get the recovery folder structure mounted, but it does open up and 100% accurate. Its very tricky when combining with other backup products (VSS aware) or snapshot technology that runs along side. A reboot can fail the whole backup job. **Recommendations to others considering Kaseya VSA:** The features far out weigh the cost for a yearly subscription. The Kaseya image can restore the entire server\workstation, folders, drives, and the best business features are (1) Bare Metal restore (to dissimilar hardware) and Export to Virtual (vmware and hyperv) **What problems is Kaseya VSA solving and how is that benefiting you?** Onsite backup of Servers, Workstations, Critical Line of Business Applications. We are keeping downtime to a bare minimum and able to restore data or whole devices quickly. We have realized that with the prevalence of Crypto type ransonware, we must be diligent in our backup procedures both locally and offiste. ### 15. Powerful RMM; won't hold your hand **Rating:** 3.5/5.0 stars **Reviewed by:** Rob P. | Prinicpal, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2015 **What do you like best about Kaseya VSA?** Solid platform -- unlike some other products which occasionally fail to check in, fail to alert, fail to log, Kaseya's core functionality always works. Remote control, especially in the latest releases, is instant-quick and responsive. "Emergency" operations, like blocking an executable client-wide, are easy and fast Other features like patch management, scripting, and monitoring are powerful, despite their quirky UIs. Important: Kaseya is powerful and complicated. There's plenty of documentation on "how to," but not a lot in the way of best practices or advice for "what to do." Plan on spending a serious amount of time into learning how the product works. **What do you dislike about Kaseya VSA?** Their development strategy seems to be all over the place. Some older modules haven't seen an update (other than bug fixes) in more than five years, but they're also releasing new modules. Third-party integrations work well, until they don't. If you build an offering around their managed MalwareBytes integration, you would have been in great shape until 2013 or so, when they stopped upgrading the engine version. **Recommendations to others considering Kaseya VSA:** I'm familiar with LabTech and N-Able, and still happy with Kaseya. **What problems is Kaseya VSA solving and how is that benefiting you?** It's an RMM tool. ### 16. 3 years experience using Kaseya Backup in several production environments **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher B. | Freelance, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2015 **What do you like best about Kaseya VSA?** The ability to monitor backups under single pane of glass, with email alerts on backup completion, failure and warnings. I haven't been able to test the replication portion, but it is a nice feature for those who utilize it. **What do you dislike about Kaseya VSA?** The occasional bug where a backup doesn't complete, gets stuck at 95% but then completes the next scheduled backup. I have opened several tickets with Kaseya and they have not been able to rectify the issue. Also, if a backup is encrypted, you must make sure you set a key or make sure you save it eslewhere. If you ever lose that, you are out of luck, no way of recovering. **Recommendations to others considering Kaseya VSA:** If you're using Kaseya, it's definitely a must for all the reporting, notifications and administration within a single pane of glass. **What problems is Kaseya VSA solving and how is that benefiting you?** We are able to offer a backup solution to our client that is basically white-labeled without the cost of added overhead of infrastructure, as it is already built into Kaseya, the licensing fee's are pretty low in comparison. ### 17. Kaseya Backup **Rating:** 3.5/5.0 stars **Reviewed by:** Chris A. | Sr Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2015 **What do you like best about Kaseya VSA?** Kaseya is a bundled MSP with many offerings. One of which is backup. During my use of Kaseya it also allowed you to use other backup programs. One of those was StorageCraft which I preferred, **What do you dislike about Kaseya VSA?** It is not very intuitive and for the end user if they are not very computer literate they can become pretty frustrated pretty fast. best left to the people administrating their IT **Recommendations to others considering Kaseya VSA:** If part of the MSP program its all right but I would go with something else if pressed for a good answer **What problems is Kaseya VSA solving and how is that benefiting you?** The end user does not need to worry about their data being lost. In the case of a data loss it can be recovered pretty easily. Less time administrating the backup process and less stress on the end user ### 18. Solid and easy basic backup solution **Rating:** 4.5/5.0 stars **Reviewed by:** Zach C. | Associate System Administrator, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2015 **What do you like best about Kaseya VSA?** Very easy to configure the backup jobs and run restore operations. All software and settings are configured via scripts in the background so the users aren't affected and there is no need to connect to the server/workstation for setup. **What do you dislike about Kaseya VSA?** It can take a while to mount the backup media and actually perform the restore operation **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya Backup makes it easy to configure workstation and server backups. Nice to have the backup solution built in to Kaseya to easily manage and implement backups while utilizing the many other features offered by Kaseya all in a single console. ### 19. Kaseya Backup Review (Formerly used with previous employer) **Rating:** 4.0/5.0 stars **Reviewed by:** Mike F. | Network Administrator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2015 **What do you like best about Kaseya VSA?** The layout is logical and clear. The features available are robust and encompassing. Restorations were always successful and quick. You can encrypt the backups and the passwords are saved within Kaseya. You save money by using your own backup media. **What do you dislike about Kaseya VSA?** The restore disc had to match the version used to create the backup. Sometimes this made it difficult to restore on site. Scheduling backups was sometimes a hassle. **Recommendations to others considering Kaseya VSA:** Kaseya is very comprehensive with its offerings. As an admin, I enjoyed using the product. **What problems is Kaseya VSA solving and how is that benefiting you?** Everyone needs backups and this fulfilled our needs. It uses a well known backup product which gave me confidence in its use. The product provides for remote or on-site backups. Very useful. ### 20. Solid Back Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2015 **What do you like best about Kaseya VSA?** If a Kaseya customer using their SMS type of product, it's a solid solution that is built-in easy to manage, deploy and setup. Brings a value add to existing customers who might not currently have a backup solution. I like that it's easy to use and setup. Kaseya offers their cloud to backup and store data or can be backed up to other destinations or using other storage providers. The common interface can be accessed from the internet. Much of the backup and restore process can be done via remote. Say goodbye to the tapes and making sure the media is secure and refreshed and no additional hardware to worry about. **What do you dislike about Kaseya VSA?** With all products, there come a price. Based on what I knew when the product was released it was a difficult sell to get existing customers to switch solutions. Also the idea of a subscription based solution, customer has to continue paying a subscription fee. It's not a single purchase **Recommendations to others considering Kaseya VSA:** I would say if your an existing Kaseya customer, it's a wise choice to the backup solution. IT can be complicated enough. Take some of the worry away and know that compatibility isn't a issue or concern. Single point of contact for the entire Kaseya enterprise. **What problems is Kaseya VSA solving and how is that benefiting you?** Customers that use the product had now desktop level backup solution in place. Several PC critical systems in an organization were identified, the agent was pushed to the system and all data and systems states are being backed up. No longer does the end user have to spend time waiting for their system to backup. ### 21. more fun that a peanut better and banana sammich. **Rating:** 3.5/5.0 stars **Reviewed by:** Jay J. | SR Systems Engineer , Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2015 **What do you like best about Kaseya VSA?** In a nutshell.. EASE Of USE. If you've used pretty much any other backup sw,you already have the basics. Kaseya takes it a step further and adds ease of ues with a clean configuration space and service that doesn't require a pilot's license and a mesna membership to use. **What do you dislike about Kaseya VSA?** I dislike that I didn't start using the software much sooner than I am. **Recommendations to others considering Kaseya VSA:** Don't spend too much time researchng..just get the software and be happy / secure in the knowledge that this is pretty much the only thing better than Veeam, **What problems is Kaseya VSA solving and how is that benefiting you?** Speed of backups and the same when it comes to restore operations as a need in recovery after someone does something stupid or a encounters hardware/vm issues that cause problems. ### 22. Great IT Management Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Marco G. | Network Administrator, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2015 **What do you like best about Kaseya VSA?** Simple and clean interface. Hosted/on-premise same cost. Able to connect to remote computer in seconds! **What do you dislike about Kaseya VSA?** The service desk is very poor. I've seen better free ticketing systems. **Recommendations to others considering Kaseya VSA:** The service desk/help desk/ticketing system is very out-dated. Hard to believe when the rest of the product is so clean. Reports are better than other solutions. **What problems is Kaseya VSA solving and how is that benefiting you?** We are not able to remotely manage computers outside of the domain. Need a better inventory management solution. ### 23. Basic backup solution **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2015 **What do you like best about Kaseya VSA?** Simplicity of backup. Bare metal works well. **What do you dislike about Kaseya VSA?** Too simple scheduling options. During the day backups are not available. **Recommendations to others considering Kaseya VSA:** Look into Datto hardware and cloud backups. We have had great success with them as a solution provider. Definitely research all of your options before heavily investing in KBU **What problems is Kaseya VSA solving and how is that benefiting you?** Unlike other solutions we cannot run intra-day backups to save client data that may be lost midday. Being able to quickly restore to badge metal is nice but just on par with other solutions we utilize. ### 24. Kaseya Backup Saved the Day **Rating:** 5.0/5.0 stars **Reviewed by:** Frank S. | GIS Developer, Oil & Energy, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2015 **What do you like best about Kaseya VSA?** Ease of configuration, encrypted backup sets. **What do you dislike about Kaseya VSA?** The mounting and browsing of storage sets could be more intuitive and quicker. **Recommendations to others considering Kaseya VSA:** Like any other BDR offering you want to fully vet it and make sure that is the right product for your scenario, but I can safely recommend it based on effectiveness alone. **What problems is Kaseya VSA solving and how is that benefiting you?** Offering a true BDR service to our clients. Benefits realized include time savings on our end, and peace of mind on the clients end. ### 25. Kaseya Feedback **Rating:** 2.5/5.0 stars **Reviewed by:** Adebayo O. | Sr. Service Desk Analyst, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2015 **What do you like best about Kaseya VSA?** Remote Control Feature, Audit management, software license information **What do you dislike about Kaseya VSA?** browser addin compatibility issue, frequent disconnection from the system. **Recommendations to others considering Kaseya VSA:** It's easy to learn how to use. **What problems is Kaseya VSA solving and how is that benefiting you?** Various IT support request - remote control assistance, server management ### 26. Review **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2015 **What do you like best about Kaseya VSA?** The ease of deployment. Kaseya didn't take long to setup. **What do you dislike about Kaseya VSA?** The interface seems a little clunky and could be cleaned up a bit. The monitoring of devices in SNMP could also be a little easier to configure. **What problems is Kaseya VSA solving and how is that benefiting you?** We wanted a central ticket/inventory and monitoring solution kaseya seem to fit the bill ## Kaseya VSA Discussions - [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) - 1 comment, 1 upvote - [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) - 1 comment, 1 upvote - [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) - 1 comment, 1 upvote - [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) - 1 comment, 1 upvote - [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) - 1 comment, 1 upvote - [View Kaseya VSA pricing details and edition comparison](https://www.g2.com/products/kaseya-vsa/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-30+10%3A53%3A28+-0500&secure%5Bsession_id%5D=295fc8de-c81a-417f-8c3d-9ac31e5f5546&secure%5Btoken%5D=57b58d4d3be236ab354f69fcf9b2b2905924100a714d7282858c1f98f420b7fe&format=llm_user) ## Kaseya VSA Integrations - [CRUMP CRM](https://www.g2.com/products/crump-crm/reviews) - [Spanning Backup](https://www.g2.com/products/spanning-backup/reviews) ## Kaseya VSA Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Analysis** - Threat Detection **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Maintenance** - Remote Reboot - Remote Printing **Reporting** - Dashboards - Time Tracking - Surveys **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting ## Top Kaseya VSA Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,177 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,346 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - 4.4/5.0 (538 reviews)