What do you like best?
Organize our endpoints into groups, the create policies to automate many menial tasks that I don't want to do myself.
Can deploy scripts out to PC's without having to touch the machine at all.
If you are good with writing scripts, you can automate practically everything here.
Patching allows you to deny/approve prior to pushing out. This way you can easily stop your machines from trying to upgrade to the latest version of Windows if you wanted.
There is good reporting tools here to. Say you want a list of all machines with Adobe Pro installed, you can create a report and run that against your machines and find out.
Helps with inventory. You can easily create export an excel spreadsheet of all your endpoints.
Logon does not have to be on your network.
What do you dislike?
Kaseya is not user friendly, and it will take some time to learn how to use it.
Not a fan of the remote control, we use bomgar which we like much better.
When there are problems, its usually a hassle to get fixed and you have to contact support.
They recently changed their tier 1 to india and those guys suck. Once your ticket gets routed to tier 2 you will get good support.
We cannot get this to work well with MACS, but that is not much of a problem considering we don't have nearly as many to support.
Recommendations to others considering the product:
Learn to use the agent procedure module and the policies module.
Those are the key modules to success.
What problems are you solving with the product? What benefits have you realized?
Software installs and upgrades