# Kaseya VSA Reviews **Vendor:** Kaseya **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.0/5.0 **Total Reviews:** 323 ## About Kaseya VSA Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more. ## Kaseya VSA Pros & Cons **What users like:** - Users commend the **ease of use** of Kaseya VSA, appreciating its intuitive interface and efficient management capabilities. (10 reviews) - Users praise the **automation capabilities** of Kaseya VSA, noting its ease of use and effectiveness in IT management. (9 reviews) - Users appreciate the **easy-to-use interface** of Kaseya VSA, finding it practical for efficient management and administration. (9 reviews) - Users appreciate the **advanced features** of Kaseya VSA, enhancing IT management, automation, and customer relationship building. (8 reviews) - Users commend Kaseya VSA for its **intuitive interface** , making RMM tasks simpler and more efficient. (6 reviews) - Deployment Ease (5 reviews) - Integrations (5 reviews) - Reliability (5 reviews) - Users appreciate the **convenience of remote access** , enabling them to manage assets effectively from anywhere. (5 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users feel Kaseya VSA lacks **essential features** , such as local admin rotation and comprehensive backup options. (5 reviews) - Users report frequent **connectivity issues** with Kaseya VSA, affecting performance and accessibility of individual computers. (4 reviews) - Users face **remote access issues** that involve multiple steps, slow connections, and occasional crashes, hindering efficiency. (4 reviews) - Users often experience **slow performance** with Kaseya VSA, leading to frustrating delays and ineffective support responses. (4 reviews) - Users often face **connection issues** with Kaseya VSA, complicating efficient remote access and management workflows. (3 reviews) - Update Issues (3 reviews) - Difficulty (2 reviews) - File Transfer Issues (2 reviews) - Users find the **reporting and integration reliability issues** in Kaseya VSA challenging, impacting their overall experience. (2 reviews) - Insufficient Information (2 reviews) ## Kaseya VSA Reviews ### 1. Stay away, NinjaOne is so much stronger. **Rating:** 0.0/5.0 stars **Reviewed by:** A P. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Kaseya VSA?** Hmmm, it would function sometimes when you needed to use it. **What do you dislike about Kaseya VSA?** Awful interface and they outsourced as much of their support as possible. **What problems is Kaseya VSA solving and how is that benefiting you?** I needed an RMM and Kaseya came in at the lowest price. The quality of Kaseya was awful though. Spanning integration was good, no issues with Spanning, but Kaseya was no good. ### 2. Very reliable, Best set of vetted features in the industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about Kaseya VSA?** Its been around a long time and is a very polished product. It is affordable, and the bundles I get through Techs Together, lets me keep my overhead low. **What do you dislike about Kaseya VSA?** I think a complete solution would be nice, from a workstation and server standpoint. If my subscription at a base evel included backups both file and image, with patch management and those bells and whistles it would be great. It would let small shops, and one man operations focus more on the work than balancing out which licenses go where. Again Techs Together, does a pretty good job with that. But it isnt quite complete in my opnion. **What problems is Kaseya VSA solving and how is that benefiting you?** keeping my backups, updates, and AV stuff under one roof is nice. I think integrations with Datto could be better, and would really help with that. I am a one man operation and it really helps keep my costs down, and my mind straight having everything (mostly) under one umbrella. ### 3. Very good, some things need polishing but good all around **Rating:** 4.5/5.0 stars **Reviewed by:** Dimitris A. | BCDR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Kaseya VSA?** It has a lot of capabilities, it's very dependable and intuitive to work with. **What do you dislike about Kaseya VSA?** I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote connection in favorites, click to connect and click again. Also, another click to close the popup window which shows before the connection to the server opens. As an MSP we connect to dozens of sessions per day and this is a bit cumbersome. **What problems is Kaseya VSA solving and how is that benefiting you?** We need not only a way to connect to servers remotely but also be alerted for issues, do automations, keep important information about the assets, and most importantly have the way to customize a lot of those as needed. We can do this with Kaseya and it's the main platform we use every day. ### 4. We use VSAX to boost Efficiency on a Budget **Rating:** 5.0/5.0 stars **Reviewed by:** Bob R. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** The way it integrates with all the other modules that make the IT day to day tasks seamless. I use it in a mixed environment of Mac and PC. I use it daily to accomplish my IT challenges. Onboarding was very seamless quick and didn't interuppt the work flow of the Staff. They were there every strp of the implentaton to support our onboarding questions. It was very intuitive to start using the product. **What do you dislike about Kaseya VSA?** VSAX is so expansive on what it can do it can be overwhelming to know where to start as there is a lot of options that aren't right under your finger tips. **What problems is Kaseya VSA solving and how is that benefiting you?** Managing all my IT challenges on a non profit budget. I aa 1 man IT department with 5 location throught Las Vegas area and all the tools that are provided by Kaseya are valuable. ### 5. Like having a whole team in the cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Kaseya VSA?** I've found the VSA to be extremely helpful to me as a department of one, who handles approximately 30 sites. This helps keep me organized and helps me automate things that I would have to either go onsite for or send detailed instructions for, which would take a lot of time out of my day. I also love that I can keep the OS and software patched automatically, so I no longer need to worry about whether or not the staff is running their necessary updates. Efficiency at its finest! **What do you dislike about Kaseya VSA?** My first issue early on was finding my way around the interface. It took me some time to figure out where the features I want to use are hiding. Once I got past that learning curve, it was fine. What I really find missing is some sort of file transfer. I'm glad that I can transfer files between myself and remote PCs, but there should be a more direct (for example FTP) method of transferring files to remote PCs without starting a remote session. **What problems is Kaseya VSA solving and how is that benefiting you?** Organizing, patching, and remote support are all included. It's a "one-stop shop" for a lot of what I need to do on a daily basis and for emergencies. ### 6. Best ALL in One **Rating:** 5.0/5.0 stars **Reviewed by:** Solape O. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Kaseya VSA?** One of the best things about Kaseya is how they have IT Complete. All in one is really the best way to go. I love how integrated all the software applications are and they mesh really well. It is really easy to use too. Once you complete the thorough onboarding you literally will not have any problems. **What do you dislike about Kaseya VSA?** I have not really seen any downsides yet. We are in a gov cloud environment and they work really well for us! **What problems is Kaseya VSA solving and how is that benefiting you?** They are helping us with a documentation system along with a RMM system. This is helping us meet compliance standards for CMMC ### 7. Great for automation **Rating:** 4.5/5.0 stars **Reviewed by:** Robert C. | It Field Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Kaseya VSA?** What I like most about VSA X is how easy it is to automate things with Workflows and Scripts. **What do you dislike about Kaseya VSA?** The integrations are nice, but we were told it would be on par with DattoRMM in the K365 package yet last week in an IT Glue webinar, they said DattoRMM would be getting the local admin rotation, but VSA was not at this time. So they are not living up to their promise here. The remote desktop tool could use some improvements as it crashes occasionally on Mac. **What problems is Kaseya VSA solving and how is that benefiting you?** The automation is allowing us to fix problems before they become problems ### 8. My experience with Kaseya VSA has been amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela R. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2025 **What do you like best about Kaseya VSA?** What I like most about Kaseya VSA is that it allows me to manage everything from one place, which is very practical. In addition, its interface is easy to use and it has excellent tools that make the administration much more efficient. They also have good customer service. **What do you dislike about Kaseya VSA?** There's nothing I didn't like about the platform. **What problems is Kaseya VSA solving and how is that benefiting you?** Its real time monitoring helps me detect problems before they affect users. In addition, the integrated security protects my systems. ### 9. Out of the many RMM tools that I've used, Kaseya VSA has been the most functional and stable! **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen A. | Sr. Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Kaseya VSA?** Logical layout. Ease of finding endpoints within each Org. Lots of features and usable endpoint information. Extremely stable. **What do you dislike about Kaseya VSA?** Support structure is so-so. I do better on my own, than actually trying to reach support. They are not very timely in their responses. The upgrade from VSA9 to VSAX was very painful. I am just glad that it is over. **What problems is Kaseya VSA solving and how is that benefiting you?** Endpoint inventory and cataloging. Assisting with various user issues and software installations. ### 10. a solution with a great capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Argelis H. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Kaseya VSA?** for me it is to have all the things together in all in one platform, i can manage endpoints and server patches, i can connect remotely and to set automation tasks for my daily duties. **What do you dislike about Kaseya VSA?** i would like to have a better support, when i open a ticket i have to wait weeks to get the solution. **What problems is Kaseya VSA solving and how is that benefiting you?** vul scans, windows patching and remote support to my users. ### 11. VSA 10 is a Breathe of Fresh Air **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Kaseya VSA?** Kaseya is a mature Company, and it has come a long way from being just an RMM Solution. The vision behind the technology and its capabilities are worth complimenting. The Update VSA 10 is what I have been hoping for a long time. A solution that is easy to configure with your agents, next-gen UI, and working capabilities. This Solution is not a "hit and miss" like I have seen with other providers. Additionally, all the solutions have a deep level of integrations they own (not partnered)—one vendor, and seriously, there are a lot of headaches working with multiple vendors and different expiration dates. The Sales rep - Vimal, was responsive even on a weekend and helped me out with a technical query I had. No time taken for him to fire up zoom and walk me through on how to achieve, my desired out come. I understand Technology takes time, and securing that tech stack is the key to smooth and secure monitoring and management. It is also important to state that, unlike other vendors, the sales team worked as consultants to understand if this solution fit my needs. They did not hesitate to give us options to consider should VSA not meet our expectations - It did! What made it stand out was that it took me less than a week to get my endpoints all set up with an Agent, policies, and alerts configured, tested, and working well. Since a month post-implementation, I am glad I did not listen to all the crap posted on Reddit and decided to decide to move forward with Kaseya. **What do you dislike about Kaseya VSA?** There is nothing for the past 1 month I did not dislike about the platform. It has been proving its worth. A customer-facing roadmap would be great! **What problems is Kaseya VSA solving and how is that benefiting you?** The Workflow automation works like a charm. It allowed me to create workflows that I could only dream of. The out-of-the-box scripts "Remote Lockdown" and "Remote Wipe" would be excellent if they came out of the box. If I choose one application, it is because it is the complete "All-in-One" product. ### 12. Streamlined IT Remote Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Kaseya VSA?** Kaseya's remote access tool has been a lifesaver for me and our IT team. Using a very lightweight agent, it allows us to easily and quickly access user computers remotely to perform administrative work, with a fast interface. Windows patching works well and allows us to push relevant updates when they are needed. This complements the built-in Windows Update features very nicely. The web user interface also allows us to remotely run command line commands as well as remotely reboot computers, which is a very helpful feature in case the computer is not accessible via standard remote access. **What do you dislike about Kaseya VSA?** It would be nice if the remote access tool would prompt the user for permission to connect. Also, the pop-up that users get after Windows patches install are not very customizable and users don't know if it is a legitimate pop-up. **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya is working on providing the ability for users to consent to remote sessions, from what I understand. Also, the GUI is due for a slight visual upgrade which I believe is in the works as well. ### 13. VSAX Streamlines our IT Department! **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler K. | IT Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Kaseya VSA?** I love how easy the remote management element is to use, as well as pushing out Scripts, creating Workflows, setting up Tasks, etc. It's easy to use, and if I ever run into an issue, Support is always quick to respond to assist with whatever needs we have. I can't imagine trying to manage our network without it. **What do you dislike about Kaseya VSA?** Would love to see additional integrations with BMS like being able to add all of our custom fields, sub-categories, etc. The Ticket integration, at times, has trouble connecting. Would be nice if it was a little more reliable so we can be confident in using it regularly. **What problems is Kaseya VSA solving and how is that benefiting you?** When we started, I was looking for a central unified application that would allow us to manage our entire network from one centralized location. The way Kaseya, and specifically, VSA integrates into everything and communicates so seemlessly with all of their other products, creates an efficient way for IT Managers, MSP's, and all IT Technicians, to manage the network(s) with confidence. ### 14. Easy to use, makes life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Sheldon M. | IT Support Specialists (but I'm really the IT manager), Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Kaseya VSA?** I have multiple things in one hub and they're pretty easy to use **What do you dislike about Kaseya VSA?** The chatbox with the user never works. Invidual computers load extremely slow sometimes **What problems is Kaseya VSA solving and how is that benefiting you?** I used to use Team Viewer as my remote tool which required too much communication back in forth the end user. With VSA's remote tool they just have to hit accept. :) ### 15. Love these guys!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Lou M. | VP/CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Kaseya VSA?** Products really rock! they work as expected and supported is phenomenal! **What do you dislike about Kaseya VSA?** Nothing really. We are very happy with their products. **What problems is Kaseya VSA solving and how is that benefiting you?** we were tired of using our old platforms that were problematic all day long. this resolved our issues quickly and easily. ### 16. Easy to use RMM platform **Rating:** 5.0/5.0 stars **Reviewed by:** Bilal K. | Senior Systems Analyst, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Kaseya VSA?** Very fast and stable connections to remote computers **What do you dislike about Kaseya VSA?** On very rare occasions the UI lags, does not offer simple view of computers that are offline for x amount of days **What problems is Kaseya VSA solving and how is that benefiting you?** Makes patch management very simple, easy to deploy or remove applications from computers and being able to offer remote support ### 17. VSA as a PowerTool **Rating:** 5.0/5.0 stars **Reviewed by:** Saracen . | Manager IT, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Kaseya VSA?** VSA has been amazing as a power tool for me, I think the way the scripts run seamlessly for me be it CMD or PowerShell, I just love it. **What do you dislike about Kaseya VSA?** Sometimes the website is down, one in a month. **What problems is Kaseya VSA solving and how is that benefiting you?** RMM, Help Desk support, Patching Servers, and Monitoring tools. ### 18. Exactly the tool I needed! **Rating:** 3.5/5.0 stars **Reviewed by:** Nick S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Kaseya VSA?** The remote control functionality is especially useful for me. The Workflows are also easy to use. **What do you dislike about Kaseya VSA?** I wish it was a little easier to do the device registration on a Mac. **What problems is Kaseya VSA solving and how is that benefiting you?** I'm a one-man company at the moment and this definitely makes my life a little easier. ### 19. so far nice software with number of handy tools like terminal and see end point information easily **Rating:** 4.0/5.0 stars **Reviewed by:** shamnas p. | Senior IT support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2025 **What do you like best about Kaseya VSA?** powerful remote scripts and PowerShell command can be automated or manully push **What do you dislike about Kaseya VSA?** Remote desk is not fast and smooth, patch management tool is good but not accurate, some users can install updates manually **What problems is Kaseya VSA solving and how is that benefiting you?** remote pushing of scripts and PowerShell commands automated or manual ### 20. Everything works as expected **Rating:** 5.0/5.0 stars **Reviewed by:** Martel M. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Kaseya VSA?** We really like the new Advance Reporting module, which allows us to better shape customer relationships **What do you dislike about Kaseya VSA?** Nothing. It is simple working an there are no disadvantages **What problems is Kaseya VSA solving and how is that benefiting you?** We manging the whole cusotmer it infrastructure with it. ### 21. Great start, can only get better as the product is developed more **Rating:** 5.0/5.0 stars **Reviewed by:** Rob D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Kaseya VSA?** Very responsive UI and RMM, easy to navigate. **What do you dislike about Kaseya VSA?** Still needs further development and features added such as O365 management to make it the best on the market **What problems is Kaseya VSA solving and how is that benefiting you?** Easy remote support of clients for IT support ### 22. Love the product and the results. **Rating:** 4.5/5.0 stars **Reviewed by:** Jamee L. | Network Engineer/ MSP manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about Kaseya VSA?** The product does what it says it will do. **What do you dislike about Kaseya VSA?** Documentation is sometimes hard to track down due to the number of changes in short time. **What problems is Kaseya VSA solving and how is that benefiting you?** Keeps computers clean and running fairly well. No surprises. ### 23. I have no issues and that is the most important thing. it works! **Rating:** 5.0/5.0 stars **Reviewed by:** sean s. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Kaseya VSA?** The remote and info displayed without digging into the device **What do you dislike about Kaseya VSA?** The integration with email notification. **What problems is Kaseya VSA solving and how is that benefiting you?** Small staff with 4 locations, cant be everywhere at once but with vsa we can. ### 24. Easy to configure and deploy. VSA is a great solution for IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Steven J. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** Very easy to configure and use. Excellent support. **What do you dislike about Kaseya VSA?** Would like Bitdefender to be intgrated to VSA. **What problems is Kaseya VSA solving and how is that benefiting you?** Remote IT Management, IT security, and training ### 25. It is a great program. It makes managing programs a lot easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Kaseya VSA?** I like that it updates the OSs and will update 3rd party programs as well. I also like that we can see what programs are installed on the computers and also that we can see snapshots of the computers as well. That way we know if someone is working or if their logged out and we need to do maintenace on their pc. **What do you dislike about Kaseya VSA?** I wish we could install a 3 party software that is not on VSAX. I also don't like that we can't remote into end users PCs without them having to authorize it. A lot of times the end user is not there and we have to remote into their PC to fix stuff while they are in a meeting. **What problems is Kaseya VSA solving and how is that benefiting you?** Windows updates and 3rd party updates is the biggest for us. Before we had issues with updates not being installed and causing issues on employees laptops. ### 26. The best RMM we have used yet **Rating:** 5.0/5.0 stars **Reviewed by:** Ayaz A. | Service Manager (IT), Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Kaseya VSA?** We have worked with other RMM systems, but VSA has been a game changer. We have deployed scripts and workflows easily. We would still like to use its full features in the future for which we are training on regular basis. We have attended the Kaseya events and seen that the team at Kaseya puts good effort and investment into the software and listen to customer feedback. **What do you dislike about Kaseya VSA?** Wish there were nested workflows. But told by the lead developer that its in the works and should be out soon **What problems is Kaseya VSA solving and how is that benefiting you?** Ease of use and deployment. ### 27. KSA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Kaseya VSA?** RMM tools were great, excellent interface & software ease of us / training @ University was extremely beneficial. **What do you dislike about Kaseya VSA?** Having to update from previous software versions was difficult when new versions did not seem to be fully tested out. **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya is solving problems such as everyday tasks being able to be automated through smart AI systems. ### 28. Fast, effecient, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Blake H. | System Adminstrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Kaseya VSA?** We use it every day to connect and assist our users. Install programs and remove them as well. We also use it to keep track of devices that no one is useing as they show up as off line then we can get them back from the assgined user. Tracking inventory is much easier. **What do you dislike about Kaseya VSA?** You could have a steep learning curve but it is worth the time spent on learning. **What problems is Kaseya VSA solving and how is that benefiting you?** Keeping student and staff devices up to date. It also helps us see who has what installed on the end users device. ### 29. Makes life easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew C. | Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Kaseya VSA?** I enjoy being able to have access to all my assets no matter where I am at as well as having the ability to patch machines without having to think about it. We make sure to check for updates weekly and to install them when we can. **What do you dislike about Kaseya VSA?** There really is not much we do not like about VSA. **What problems is Kaseya VSA solving and how is that benefiting you?** It allows us to keep our machines up to date and safe as well as allowing us to remotely help our staff whenever it is needed. ### 30. Brilliantly simple yet feature reach RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Navin R. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Kaseya VSA?** I love the lightweight agent deployment which works really well on both Mac's and PC's. The administration console is extremely modern and dead simple to use with tons of functionality to take advantage of. The mobile app is also quite modern and gives you almost all the functionalities for the full web based interface. Support is fantastic, with quick responses and knowledgable staff. We use VSA X daily and it is an integral part of our operations. It integrates beautifully with Autotask PSA which makes life even easier. **What do you dislike about Kaseya VSA?** The only annoyance we have at the moment is the MacOS agents do require you to login with an engineer’s credentials for the first time upon installing the agent to ensure it registers in VSA X - a minor inconvenience. Some of the online KB's can be hard to find but that is easily fixed with a ticket into the support team. **What problems is Kaseya VSA solving and how is that benefiting you?** VSA X makes remote IT support really simple with build in tools such as file transfer, remote event logging, remote terminal / powershell and really clear alerting profiles to help you identify when devices are unhealthy. ### 31. Managing Device is substantially easier but Reports has a large learning curve **Rating:** 3.5/5.0 stars **Reviewed by:** tyler j. | Technical Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Kaseya VSA?** I like the ability to use workflows and being able to track in real time where the workflow is at in the process. **What do you dislike about Kaseya VSA?** Getting reporting to work can be challange. Between getting it to render and creating new reports. **What problems is Kaseya VSA solving and how is that benefiting you?** VSA X is solving the process of patching for us and is keep things relatively up to date with only a few days a week when devices are behind. ### 32. The tool is good, but has the potential to be far better **Rating:** 3.5/5.0 stars **Reviewed by:** Tara M. | Office manager and accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** The organization of our clients and being able to actively jump on their PCs remotely in order to assist them when they need it. **What do you dislike about Kaseya VSA?** While we understand changing for improvement's sake, there are many times where Kaseya has changed something, in VSA, that breaks the systems we have connecting to it and this throws us into a tailspin until we are able to determine what happened and/or recode to correct. We also didn't like the breach that happened several years back over the 4th of July weekend where it was determined the bad actors got in through a back door and accessed clients systems, effectively disabling them. **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya assists us with monitoring, billing, and assisting our clients. We use the information in the system to speak to our billing database to correct PC and Server counts which ensures that the invoices are correct. We use the remote access tools to get onto clients machines and help them when they need it. ### 33. Kaseya VSA - easy to use and huge time saver. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Kaseya VSA?** Kaseya VSA 10 is a remote monitoring and management tool that offers a variety of key features for IT management and automation. It has great features that can help streamline IT operations and improve security. To name a few: Patch Automation Remote management Scales to meet changing needs Configurable Reporting capabilities Easy to use Integration options **What do you dislike about Kaseya VSA?** Cost to get started and deploy can be challenging. Support was great to help at the start. **What problems is Kaseya VSA solving and how is that benefiting you?** Provide ease of access and saves time with patch management. ### 34. Feel like an army of one **Rating:** 5.0/5.0 stars **Reviewed by:** Jim S. | Chief Technical Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Kaseya VSA?** It has the best RMM and the tightest integration of all Kaseya services. Autommate your patch management and help desk. **What do you dislike about Kaseya VSA?** Not much, I guess I could ask them to release their patches earlier, but it is not unbearable. **What problems is Kaseya VSA solving and how is that benefiting you?** Manually making sure all systems that we manage are up to date with patching and updates. ### 35. Great all in one tool! **Rating:** 5.0/5.0 stars **Reviewed by:** stacey g. | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Kaseya VSA?** We operate a large healthcare organization across multiple states and utilize Kaseya for 24/7 workstation management, software deployment, system reboots, report generation, and remote access. This tool has been invaluable for our IT department. The customer service provided by our local representative is exceptional, as he promptly assists us with any issues related to the program or billing. **What do you dislike about Kaseya VSA?** Kaseya is a powerful tool that offers extensive functionality, although its usability could be improved. There is a learning curve associated with many of its features, and locating specific functions within the program can be time-consuming due to its complexity. **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya is a all in one tool, it speeds up our process & helps keep updates seemless in a ever changing helathcare industry ### 36. Good software with great potential, but still a bit buggy **Rating:** 3.5/5.0 stars **Reviewed by:** Scott K. | IT Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Kaseya VSA?** The Automation feature is very good and works well **What do you dislike about Kaseya VSA?** The lack of real integration with other Kaseya owned software. Having to create scripts to deploy software does not count as integration! **What problems is Kaseya VSA solving and how is that benefiting you?** Very good at 3rd party patch management ### 37. Steer clear! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Kaseya VSA?** There is very little I can write that I actually like about this product. **What do you dislike about Kaseya VSA?** My Rocky Journey with Kaseya VSA: I’ve had my fair share of tech frustrations, but Kaseya takes the cake. Let me walk you through what feels like a time warp and a test of patience, all rolled into one. When Newer Mac OS Meets Old School Software: Starting with the basics, getting Kaseya to play nice with the latest Mac OS is like trying to fit a square peg in a round hole. It just doesn’t work. You’d think with all the tech advancements, compatibility would be a no-brainer. Guess not. The Never-Ending Wait for Customer Service: Then there’s the whole ordeal with their accounting and billing team. Imagine sending out an SOS and getting a reply long after you’ve forgotten you ever asked for help. We’re talking 3+ months here. And when they do get back to you, there’s this vibe of annoyance because you haven’t paid up — as if waiting on their word wasn’t the reason for the hold-up. Talk about frustrating. UI: A Blast from the Past: Navigating Kaseya VSA’s interface is like stepping into a time machine set for the early 2000s. It's clunky, outdated, and anything but user-friendly. In an age where sleek and intuitive designs are the norm, this feels like a major step backward. A Bug’s Life and Feature Fatigue: Diving deeper into the software, the number of bugs and missing features is baffling. Even something as simple as running a basic script turns into a major project. And don’t get me started on the installer issues. It’s as if every step forward comes with two steps back. In all honesty, my experience with Kaseya VSA has been more about navigating a minefield of issues than streamlining IT management. The tech world has moved on, but it feels like this software hasn’t gotten the memo. For anyone considering Kaseya VSA, my advice would be to look around; the tech landscape is vast, and there are definitely smoother roads to travel. **What problems is Kaseya VSA solving and how is that benefiting you?** They are causing more problems than they solve. Trying to automate an onboarding or offboard process requires hours of time. The logging functionality on procedures is non-existant, SUCCESS can mean utter failure. ### 38. Great tool for any MSP **Rating:** 4.5/5.0 stars **Reviewed by:** Dana D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** Kaseya has been an invaluable tool to me. Whether it's RMM, patch mgmt, or simple work flow processes that I am able to automate, they all have been like another employee to my company. I think the ability to automate processes the best. It's always a work in progress with me but it has proven to be a lifesaver. **What do you dislike about Kaseya VSA?** They have so many options, it's hard to get your head around everything. I'm a smaller MSP and just can't afford every option they have. They all have value but it's hard to make it work. **What problems is Kaseya VSA solving and how is that benefiting you?** Cyber security is something big on their plate that they are solving now. I think this is the path to the future. ### 39. Still needs improvement but all around good product **Rating:** 4.0/5.0 stars **Reviewed by:** Mitchell Z. | IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Kaseya VSA?** Workflows that automate tasks that save tons of time. **What do you dislike about Kaseya VSA?** Some lack of customization of views that would make searches a bit easier. **What problems is Kaseya VSA solving and how is that benefiting you?** VSA is helping us keep critical systems monitored, patched, and safe. ### 40. VSAX is so much better! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Kaseya VSA?** I have been using VSAX now for a couple of months and I'm thrilled about it. I still use VSA 9 as well but only when necessary. The speed of VSAX and the GUI is so much better. Keep going on! **What do you dislike about Kaseya VSA?** Advanced reporting in VSAX is completely different and actual quite difficult. **What problems is Kaseya VSA solving and how is that benefiting you?** It makes patching so much easier for us. Roll out software/scripts is easy ### 41. Good Product with the Potential to be great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Kaseya VSA?** The platform has great support and documentation for the tasks it can accomplish. Their automation options are constantly being improved It integrates well with their other products **What do you dislike about Kaseya VSA?** Their catchphrase "Manage Everything" is not yet accurate. Apple MDM is getting better, but still no updates on Android MDM. I would like to see Kiosk options **What problems is Kaseya VSA solving and how is that benefiting you?** Asset Managment, Remote support, automations ### 42. More useful with other related Kaseya products, but interface can be a bit old looking **Rating:** 3.5/5.0 stars **Reviewed by:** Hans H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Kaseya VSA?** I do like that the client allows for remote access tool as well as inventory and other endpoint management tools and the cost is reasonable. Layout is simple and easy to onboard clients and manage them once they are injested. Kaseya communicates well with scheduled downtime. **What do you dislike about Kaseya VSA?** Interface can be a bit old, a more modern interface may be able to make it snappier. **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya's VSA allows us to have better visibility and remote support for staff than our other tools that we currently have available. ### 43. It was an easy to access and user friendly too. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathaniel P. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Kaseya VSA?** The most helpful about Kaseya VSA is the ease of use. unlike the other Patch management that is very confusing to used. **What do you dislike about Kaseya VSA?** Based on my experienced with Kaseya VSA. I can say that there's none to dislike to Kaseya VSA. **What problems is Kaseya VSA solving and how is that benefiting you?** The main problem that kaseya vsa is solving to our company is to remote the end-user. And it is benifiting us because by using Kaseya VSA we experienced to remote with an ease. ### 44. Kaseya as a partners of IT Companies. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Victor C. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Kaseya VSA?** Our IT team can manage device anywhere, with an ease. **What do you dislike about Kaseya VSA?** I dont have any dislike regarding on the kaseya, because i find it very helpful. **What problems is Kaseya VSA solving and how is that benefiting you?** All of my It related problems has been resolving , it helps me to manage my time and do more of my job. ### 45. Kaseya Review **Rating:** 5.0/5.0 stars **Reviewed by:** Steph L. | Endpoint Patch, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Kaseya VSA?** Kaseya is good in terms of deployment of software and patches. It helps me a lot on the work in my daily use. Kaseya also have nice customer support **What do you dislike about Kaseya VSA?** The menu sometimes made me confuse but manageble. **What problems is Kaseya VSA solving and how is that benefiting you?** Deployment of softwre and patches in multiple endpoints. ### 46. Kaseya **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Technical Supervisor, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Kaseya VSA?** lots of features provided in the solution **What do you dislike about Kaseya VSA?** GUI and its menu is something that they need to improve. **What problems is Kaseya VSA solving and how is that benefiting you?** Currently, we are fixing the patch management features and improve our remote support for our internal support. ### 47. Kaseya VSA is very helpful to our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Steven John D. | Technical Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Kaseya VSA?** Many features like the auditing and other stuffs. **What do you dislike about Kaseya VSA?** what i dislike. i think the chat feature on remote it has no feature than other patch managements I'd POC. **What problems is Kaseya VSA solving and how is that benefiting you?** the remote support solved our business problem ### 48. one of the better solutions in the market **Rating:** 4.0/5.0 stars **Reviewed by:** Monica S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2024 **What do you like best about Kaseya VSA?** Easy to use low learning curve cost effective **What do you dislike about Kaseya VSA?** can be less cluttered and a faster interface **What problems is Kaseya VSA solving and how is that benefiting you?** It is helping us with compliance and meeting our SLAs ### 49. VSAX unmitigated disaster **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** VSA9 was a powerful but difficult tool to use due to it's mashup of poorly integrated modules. VSAX shares none of 9s DNA and is neither powerful or terribly useful in its present release. **What do you dislike about Kaseya VSA?** VSAX lacks the power and features of VSA9 and it's expanded vs the dense data rich interface of VSA9 seems to purposely communicate as little as possible in a glance, burying necessary data under tedious layers of menus. From an operations perspective, it's a major step backward. **What problems is Kaseya VSA solving and how is that benefiting you?** While Kaseya scrambles to build VSA9 capabilities into VSAX it is one of the greatest problems we face. ### 50. Great remote solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Clinton Lee C. | Technical Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Kaseya VSA?** Easy to remote our end-user via Kaseya VSA. **What do you dislike about Kaseya VSA?** Need more features to learn on this great solution. **What problems is Kaseya VSA solving and how is that benefiting you?** Remoting to our end-user. It is a great and useful remote solutions. ## Kaseya VSA Discussions - [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) - 1 comment, 1 upvote - [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) - 1 comment, 1 upvote - [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) - 1 comment, 1 upvote - [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) - 1 comment, 1 upvote - [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) - 1 comment, 1 upvote - [View Kaseya VSA pricing details and edition comparison](https://www.g2.com/products/kaseya-vsa/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+14%3A41%3A15+-0500&secure%5Bsession_id%5D=a81bd052-8480-44f6-879e-e055498c5785&secure%5Btoken%5D=87275c708b3818f954563cf1d819c0498b39b2abfafada16f8d3e4de943cd5a5&format=llm_user) ## Kaseya VSA Integrations - [Spanning Backup](https://www.g2.com/products/spanning-backup/reviews) ## Kaseya VSA Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Analysis** - Threat Detection **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Maintenance** - Remote Reboot - Remote Printing **Reporting** - Dashboards - Time Tracking - Surveys **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting ## Top Kaseya VSA Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,112 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,260 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - 4.4/5.0 (532 reviews)