--- title: Kaseya VSA Reviews meta_title: 'Kaseya VSA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 326 reviews by the users' company size, role or industry to find out how Kaseya VSA works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 326 scale: '5' date_modified: '2026-06-30' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Kaseya VSA Reviews **Vendor:** Kaseya **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.0/5.0 **Total Reviews:** 326 ## About Kaseya VSA Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more. ## Kaseya VSA Pros & Cons **What users like:** - Users love the **ease of use** in Kaseya VSA, appreciating its logical layout and efficient management from one platform. (7 reviews) - Users love the **seamless automation** capabilities of Kaseya VSA, making task management efficient and effective. (6 reviews) - Users appreciate the **seamless script execution** and **efficient multi-management capabilities** of Kaseya VSA, enhancing overall productivity. (6 reviews) - Users appreciate the **integrated and user-friendly interface** of Kaseya VSA, enhancing the overall management experience. (6 reviews) - Users find Kaseya VSA's **intuitive interface** extremely beneficial, making navigation and training easy and dependable. (4 reviews) - Task Automation (4 reviews) - Deployment Ease (3 reviews) - Easy Setup (3 reviews) - Integrations (3 reviews) - Reliability (3 reviews) **What users dislike:** - Users feel the product lacks **essential features** like direct file transfer and comprehensive backup solutions for efficiency. (4 reviews) - Users find the **connection issues** in Kaseya VSA cumbersome, affecting efficiency during frequent sessions. (3 reviews) - Users often face **connectivity issues** , finding the remote connection process cumbersome and occasionally facing website downtime. (3 reviews) - Users face **remote access issues** that hinder efficiency, requiring multiple clicks to connect and affecting user experience. (3 reviews) - Users experience **slow performance** with Kaseya VSA, causing frustrations with loading times and delayed support responses. (3 reviews) - Difficulty (2 reviews) - File Transfer Issues (2 reviews) - Insufficient Information (2 reviews) - Users find the **learning curve challenging** , noting difficulties in setup, usability, and understanding features of Kaseya VSA. (2 reviews) - Patch Management (2 reviews) ## Kaseya VSA Reviews ### 1. A great but complex tool for managing windows endpoints **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** We have been able to automate processes, monitoring systems, and installation of computers. Using the VSA has really helped our team be focused on direct interactions with customers that help them instead of wasting time doing repetative tasks. **What do you dislike about Kaseya VSA?** We are a MSP and Kaseya is primarily used by MSPs, but their pricing model with the 3 year contracts locking in agent numbers is completely out of step with how we manage license utlization from our other MSP partners. **What problems is Kaseya VSA solving and how is that benefiting you?** We were spending too much tech time doing mundane tasks like updating software, installing programs, and fixing print queues. We have worked to automate a lot of processes through our VSA and have higher productivity. ### 2. Kaseya VSA **Rating:** 5.0/5.0 stars **Reviewed by:** Bernard G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Kaseya VSA?** Easy to implement, easy to use, use it every day, software management of patching Windows and third party applications, and remote control. **What do you dislike about Kaseya VSA?** Need to go tp multiple places to find all the information about an endpoint. **What problems is Kaseya VSA solving and how is that benefiting you?** Ability to monitor and access an endpoint remotely by saving time in not having to travel to location. ### 3. Customer Service needs improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** Consistency in invoice from month to month **What do you dislike about Kaseya VSA?** Customer service is not always the most helpful **What problems is Kaseya VSA solving and how is that benefiting you?** Not sure ### 4. Cutting edge technology that goes back to the 90's beats todays copycats **Rating:** 5.0/5.0 stars **Reviewed by:** Mike N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Support is good and there is always something new **What do you dislike about Kaseya VSA?** discontinued modules, sales hype, and poorly engineered add ons from 3rd party's **What problems is Kaseya VSA solving and how is that benefiting you?** The VSA is difficult to install. ### 5. Awesome partner **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** These guys have every product needed to run a successful MSP and I value our relationship greatly. **What do you dislike about Kaseya VSA?** It's not free but everyone has to get paid for their service and I want to ensure they will be there for years to come so I really don't mind paying for it. :) **What problems is Kaseya VSA solving and how is that benefiting you?** They allow me to manage more clients with less human resources. ### 6. Poor security in place and they got HACKED! **Rating:** 1.0/5.0 stars **Reviewed by:** Frank B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Kaseya VSA?** It was OK despite its outdated interface. It managed updates, patches, backups, security, etc. and would allow clients to login to maintain their computers or generate reports, etc. Not bad overall, but more modern MSP platforms handle all this better. **What do you dislike about Kaseya VSA?** The security and the guidance to secure our own server. They got HACKED and the security holes were known for quite a while. On the day of the hack only an email was sent, no phone call, telling us to shut down our server. We couldn't bring it up for 2 months and since backups don't work unless the server is up, backups were crippled. The user interface is old and clunky. They may be making improvements now, but it's too late. Spent 18 months migrating to a new MSP platform. Since they are VC owned, they are more worried about profits and locking customers into 3 year contracts than they are with security with is of paramount importance these days. **What problems is Kaseya VSA solving and how is that benefiting you?** It solves managing several hundred computers more easily than doing it manually. Monitoring all the computers and making sure they were backed up is a major benefit. ### 7. Best RMM in the World **Rating:** 5.0/5.0 stars **Reviewed by:** Tom F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** VSA X makes our day go faster and we get more done. **What do you dislike about Kaseya VSA?** There is still some rough edges, but the Team @ Kaseya is working steadily and making new releases nearly every month with new capabilities that are needed and fixes for stuff that isn't working quite right. **What problems is Kaseya VSA solving and how is that benefiting you?** Getting more done faster every day using a single pane of glass interface. ### 8. Kasey stepping up their integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick K. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** The integrations with the VSA and the ease in which information is displayed helps with rolling the product out and using the solution **What do you dislike about Kaseya VSA?** Ensuring that we were profitable meant that we had to get clients fast enough to justify the cost. The solution met that eventually. **What problems is Kaseya VSA solving and how is that benefiting you?** Accessing the devices to ensure security and software meet required minimums. ### 9. Kaseya VSA **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Dashboards and overall view of the topology. Good summary view. Number of additional product and services that Kaseya keeps adding **What do you dislike about Kaseya VSA?** Billing and licensing portal is extremely confusing and requires direct contact with client rep to fix issues **What problems is Kaseya VSA solving and how is that benefiting you?** Internal systems support as well monitoring and support of our cleint organizations. Bakckups and DRP solutions. SOC ### 10. Making IT's job easier **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Kaseya VSA?** The upsides of using VSA are deployment, compliance, and notification. Not to mention integrations with all of the Kaseya products and full remoting capabilities. It gives the IT department time back from an already stressful job. **What do you dislike about Kaseya VSA?** The biggest issues with VSA that I've noticed are specifically related to the initial deployment, at least in my case. There were character limits and restrictions not initially disclosed for passwords and other small nuisances that reduced the ability for a quick deployment. **What problems is Kaseya VSA solving and how is that benefiting you?** Ultimately, in IT the problem is how are we using our time and how can we automate and maximize that time. With Kaseya, we're able to take many of those menial tasks and automate them in an effort to reduce the need for individual techs to have to address basic installations. And, having many sites and limited technicians, having the ability to diagnose and address issues from off-site is a large boon. ### 11. Great tool for remote PC management **Rating:** 4.5/5.0 stars **Reviewed by:** Tim W. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Kaseya VSA?** With the majority of our office staff working remote now and trying to describe to them how to fix problems, it's so great to have a tool that we can remotely log in and troubleshoot the problem ourselves. We also love the patch management tools. **What do you dislike about Kaseya VSA?** I can't really blame Kaseya for this, but about 10% of our users have Macs. Kaseya always installs easily on them, but we sometimes have some problems getting it to actively manage them...but then again, iOS doesn't always play nice with others. **What problems is Kaseya VSA solving and how is that benefiting you?** Patch management and remote troubleshooting for our team who works remotely now. So much better than trying to "talk them through stuff" on the telephone. ### 12. LOT of power - not quite so clear. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Kaseya VSA?** VSA can do a LOT (or maybe it's a normal amount for RMMs - this is my first one!) It makes it really easy to remotely administer customer computers, and keep them organized. **What do you dislike about Kaseya VSA?** Features don't always make sense, or aren't always in places you'd expect them to be. Some things aren't always clear, in documentation or otherwise. This might be due to what the RMM is capable of. **What problems is Kaseya VSA solving and how is that benefiting you?** VSA makes it very easy to do remote management of customer endpoints. I can run commands, see running processes and services, and do a lot of behind-the-scenes work without the user's workflow ever being interrupted. ### 13. Kaseya Billing issues **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** The different functionality provided by Kaseya VSA is key for any RMM. **What do you dislike about Kaseya VSA?** The billing is terrible. They rarely get it right. **What problems is Kaseya VSA solving and how is that benefiting you?** Insights into health of systems and inventory management. Also fleet management related to retirement and long term planning. Real time alerts etc... ### 14. Feature rich RMM that proves to be solid **Rating:** 4.0/5.0 stars **Reviewed by:** Steve S. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Kaseya VSA?** Windows patch management is very reliable, with a relatively easy setup process. Agent procedures work very well also, and can be used to build fairly robust installation scripts. System auditing is great as well! **What do you dislike about Kaseya VSA?** I've had mixed results with the network discovery process, as well as the software management add-on. I feel there are better products on the market for software management. Some of the reports are lacking in meaningful detail as well. **What problems is Kaseya VSA solving and how is that benefiting you?** Staying on top of Windows patch management. Remote support is critical as we have 5 office locations throughout the southeast. We don't need outside IT consultants in the remote offices due in large part to Kaseya VSA. ### 15. It has been fine **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Being able to interact with customers remotley has been good. **What do you dislike about Kaseya VSA?** Billing is a big headache. Invoices are messy and rarley accurate. **What problems is Kaseya VSA solving and how is that benefiting you?** Not having to go onsite for all aspects of server administration. Being able to manage windows updates and software updates. ### 16. Integration is a base brick to build good monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Luca T. | IT & Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Kaseya VSA?** collecting data from endpoint automatically, ability to extract information about endpoint without "jumping" into them and without disturbing customers, setting up script to deploy patch or alert on some custom triggers, extract specific endpoints types from different tenants with just a click **What do you dislike about Kaseya VSA?** I can't deploy agent on "network" elements, such as switch, router, printer or similar **What problems is Kaseya VSA solving and how is that benefiting you?** remote support is very quick and easy with K. VSA, deploying patches too we'd love the alerting system, integrated with kaseya BMS to better handle tickets we integrated this with IT Glue too to collect and organize customer informations too ### 17. RMM For POS Cmpany **Rating:** 5.0/5.0 stars **Reviewed by:** Brendin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Kaseya products just work. RMM Software is invaluable to running a point-of-sale company. **What do you dislike about Kaseya VSA?** No downsides I'm aware of. Perhaps there is a feature that doesn't exist for more advanced users. **What problems is Kaseya VSA solving and how is that benefiting you?** Allows remote access to our customer's computer for support. ### 18. Robust Automation tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2023 **What do you like best about Kaseya VSA?** Agent procedure saves a lot of administrative task workload; it allows you to create any procedures up to your imagination of what it can do. A job that used to take hours to complete could be done in a few minutes with agent procedure! **What do you dislike about Kaseya VSA?** Cloud versions have limited performance to run queries and tasks, you can, however, choose the on-prem version of Kaseya VSA with more performance to cater to your job, but your initial cost would be higher (SQL License, hardware cost, OS License and backup solution) **What problems is Kaseya VSA solving and how is that benefiting you?** Automation, as simple as deploying 7 Zip, or modifying a registry key, create a procedure, and you can run it against's hundreds of endpoints and complete the operations within minutes ### 19. Excellent service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Everything is good, The software works well and Support is good. **What do you dislike about Kaseya VSA?** Discounts in price of subscription - Rest everything is fine. **What problems is Kaseya VSA solving and how is that benefiting you?** Our customer raises a ticket if there NBN or Calls don't owrk then we sort them out ### 20. So easy to find information **Rating:** 4.0/5.0 stars **Reviewed by:** LaNell P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Being able to put everything involved with an entry so all co-workers have access to it **What do you dislike about Kaseya VSA?** Nothing everything seems to run smoothly **What problems is Kaseya VSA solving and how is that benefiting you?** Keeps all important information so it is a one stop shop when getting into an entry ### 21. Great RMM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Kaseya VSA?** The VSA allows me to easily manage all of my end points. While clunky at times, it allows me to easily filter down and see all of the data necessary to do the day today tasks that keep my customer safe. **What do you dislike about Kaseya VSA?** There is occasionally inconsistencies with performance. I feel like I sometimes have to fight the software to get exactly what I need. While inconvenient, this usually needs done only once. **What problems is Kaseya VSA solving and how is that benefiting you?** The BSA allows us to easily manage all of our end points, pull data from groups of machines, manage patches, and detect trends across our end points. As an MSP this is very useful as each client is a little different, but the VSA helps spot commonalitiesThe BSA allows us to easily manage all of our end points, pull data from groups of machines, manage patches, and detect trends across our end points. As an MSP this is very useful as each client is a little different, but the VSA helps spot commonalities ### 22. Good service **Rating:** 4.5/5.0 stars **Reviewed by:** jon b. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Kaseya VSA?** Ease of use and good to navigate round. I also like the way if you need to download a previous version it will allow you ro do this and place it into a seperate file. **What do you dislike about Kaseya VSA?** no real downsides apart from download seems to take a while from clicking, this maybe my router problem but it seems the same on any computer in any location I use. **What problems is Kaseya VSA solving and how is that benefiting you?** We have the cloud backup service which works really well for us, we are a smaller compnay and some of those offering this service do not deal with companies of less than a certain number of licences ### 23. We use Kaseya for our Helpdesk tickets in K-12 Edcuation **Rating:** 5.0/5.0 stars **Reviewed by:** Curt O. | Director of Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Kaseya VSA?** Their helpdesk is robust and helps us in our day-to-day tracking of Tech Help Ticekts. All departments in our k-12 School division have the opportunity to use it. It is easy to manipulate and make work for our individual needs. **What do you dislike about Kaseya VSA?** Not much to dislike, but some of the background technology does pose a problem. For example, the ticketing system does not work well with motion photos from cell phones. **What problems is Kaseya VSA solving and how is that benefiting you?** Helpdesk requests in a small K-12 Canadian School system. It has the potential to help our Technology department, HR, SIS, and Facilities. It is very granular and can be tweaked to our individual needs. ### 24. Not too bad **Rating:** 1.5/5.0 stars **Reviewed by:** Chris m. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** It's pretty cool. I like how you can use it. **What do you dislike about Kaseya VSA?** 3 year contract. I dont want to commit for that long **What problems is Kaseya VSA solving and how is that benefiting you?** It solved some problems. I think we do benifit from that as well. ### 25. Useful tool **Rating:** 2.5/5.0 stars **Reviewed by:** Tom S. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Kaseya VSA?** Device Monitoring and updates are useful **What do you dislike about Kaseya VSA?** Setting up the configuration is not straightforward **What problems is Kaseya VSA solving and how is that benefiting you?** Managing and updating user devices after setting them up correctly from one place is very comfortable and helps save time ### 26. Kaseya for Telecom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** The CRM. Easy access to all customer information in one place **What do you dislike about Kaseya VSA?** Haven't found a way to customize a one-off email for an invoice. **What problems is Kaseya VSA solving and how is that benefiting you?** Smoother workflows and better communication between team members. ### 27. Simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Jenesty A. | General IT Projects Mananger, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Easy to deploy and manage. The management and the deployment are simple **What do you dislike about Kaseya VSA?** The license pricing. It would interesting to get an aggressive related to the competition **What problems is Kaseya VSA solving and how is that benefiting you?** The network administration and troubleshooting ### 28. I am small shop - but appreciate Kaseya professionalisum. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Kaseya VSA?** Customer Support and accounting lways avaialable by email, phone **What do you dislike about Kaseya VSA?** Monthly costs - would like to see more one time purchase options. **What problems is Kaseya VSA solving and how is that benefiting you?** Managing customer mistakes in their WiFi network. ### 29. Works well, but not competitive. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** The feature set has a lot of what an MSP needs. The user interface is intuitive and ease to use. **What do you dislike about Kaseya VSA?** The cost for the features is pretty high. Some competitors offer similier or better features for less. **What problems is Kaseya VSA solving and how is that benefiting you?** Managing remote services. Protecting endpoints. Ease of deploment. All of these things make it easier for me to manage my clients and save time that benefits me. ### 30. product issues from misleading marketing **Rating:** 0.0/5.0 stars **Reviewed by:** Garry D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** deployment and organization was easy to manage, the remote control was good. **What do you dislike about Kaseya VSA?** scripting was difficult and did not use a standardized language. **What problems is Kaseya VSA solving and how is that benefiting you?** having an RMM tool ### 31. Very friendly staff, very helpful support team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Everyone at Datto/Kaseya seems geniunely interested in seeing their partners succeed. The drip campaigns and marketing collateral make our jobs easier. Their DNA devices are fantastic. **What do you dislike about Kaseya VSA?** We ran into problems doing a restore for a customer and the data was determined to be lost even though it was backed up and passed validation. **What problems is Kaseya VSA solving and how is that benefiting you?** I do not believe I have experience with this solution. ### 32. Autotask PSA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** A very well rounded PSA solution that offers everything you need. **What do you dislike about Kaseya VSA?** There are alot of modules that not everyone will use. **What problems is Kaseya VSA solving and how is that benefiting you?** Runs my business ### 33. Requires changes in design and automation **Rating:** 3.5/5.0 stars **Reviewed by:** Manjinder Singh D. | IT Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Kaseya VSA?** The alerting system for Kaseya VSA was pretty advanced. It was providing us regular alerts during the downtime of the networking equipment and if there are any patching failures **What do you dislike about Kaseya VSA?** The User Interface for Kaseya VSA was really outdated and needs an overhaul. Apart from that it was not easy for a new user to grasp everything. Apart from patching and server uptime and downtime it is not capable of much. **What problems is Kaseya VSA solving and how is that benefiting you?** It helped us patching machines with the automation but that is the only thing. ### 34. Remote Management has never been easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Ignacio M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Kaseya VSA?** I really like how easy it is to remotely manage end user devices and the remote control feature is great! Deployment of software has also been a great advantage for us. **What do you dislike about Kaseya VSA?** Although I love the remote control, it can be a little clunky at times. Sometimes it fails, sometimes it crashes, but overall it is still very useful and convenient to have. **What problems is Kaseya VSA solving and how is that benefiting you?** VSA, for us, has really streamlined app installations/removals and patch management. Before this was such a pain as we would target each device individually, but VSA has really solved that issue for us. ### 35. Great value for the bucks! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** They provided Good pricing during thanksgiving deals **What do you dislike about Kaseya VSA?** Onboard could be confusing and implementation experience could be better **What problems is Kaseya VSA solving and how is that benefiting you?** Remote device management ### 36. Kaseya VSA is great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** The best thing about Kasyea is how easy it is use, its very, very user friendly! **What do you dislike about Kaseya VSA?** I can't really say much that'd I don't like about VSA its almost perfect, in my opinion, for what our business needs are **What problems is Kaseya VSA solving and how is that benefiting you?** Its helping solve our issues with our existing solution with its ease of use and very friendly UI ### 37. not a very positive experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** It is a very comprehensive tool that is unsuitable for all devices and the mobile app is a feature-rich app. **What do you dislike about Kaseya VSA?** the support and pricing model is not the best, the price is on the higher side, and the customer support experience is mixed with good and bad experiences **What problems is Kaseya VSA solving and how is that benefiting you?** remote support, patching, and monitoring ### 38. Kaseya is Essential for our company! Highly Recommend for any Small to Medium Size Businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Davis S. | Project Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Kaseya VSA?** Kaseya provides us with essential tools like Autotask, which is extremely amazing for our business!! Could not complete our work without it!! **What do you dislike about Kaseya VSA?** One thing inside Autotask ticket portal, wish we could upload multiple documents to a ticket at once. Currently having to upload one attachment at a time. **What problems is Kaseya VSA solving and how is that benefiting you?** I currently don't have anything that needs resolving. However, so colleagues of mine might have a few things but nothing major at the moment. ### 39. Kaseya VSA Helps Me Support Remote Workers While Working Remotely **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin G. | Vice President of Service, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Kaseya VSA?** Thanks to Kaseya VSA, I am able to support my clients while I work from home. This is especially helpful since COVID began and many of our clients' users also moved to remote work. **What do you dislike about Kaseya VSA?** This is getting addressed in VSA X, but I do wish that the Live Connect feature ran within the browser, allowing me to use it on any platform, including iOS and Android. **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya VSA is helping our company support our clients and keep them secure, ensuring they can work without issue or interruption. ### 40. Highly scalable robust solution for endpoint management. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Kaseya VSA?** Ability to manage 90 of all endpoint management needs fairly well. **What do you dislike about Kaseya VSA?** Update failures and lacking some reliability **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya is working toward solving all aspects of endpoint management via integration in to other 3rd party products, and it works fairly well, but sometimes with a smaller feature set. ### 41. Best endpoint management software **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Kaseya VSA?** Ease of use, audit logging and automation are huge for me and my company and VSA does it with no issues whatsoever. Can't ask for more and with the improvements coming in VSA 10 we'll be more efficient than ever **What do you dislike about Kaseya VSA?** Only issue is there is a decently steep learning curve when first starting out with it, but Kaseya university does a great (and free) job at getting you fully up to speed! **What problems is Kaseya VSA solving and how is that benefiting you?** Everything from helping solve user issues to patching to getting logs for executives ### 42. Excellent Mangament Syste **Rating:** 4.0/5.0 stars **Reviewed by:** Brad B. | IT Director, Primary/Secondary Education, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2023 **What do you like best about Kaseya VSA?** What I like best about Kaseya VSA is its broad range of features that can be customized and automated to fit the unique needs of any organization. The platform offers an intuitive dashboard that provides real-time visibility and proactive alerts, making it easier to monitor the performance and status of various devices. **What do you dislike about Kaseya VSA?** The user interface can be somewhat clunky, especially for new users who may require time to learn and navigate the tool effectively. Although the platform's customization options are extensive, the learning curve for configuring these options can be steep, and the setup process can be time-consuming. **What problems is Kaseya VSA solving and how is that benefiting you?** Management of multiple client networks, remote access capabilities, and automated patch management. ### 43. Robust tool with lots of features **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel D. | IT Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Kaseya VSA?** If we have a need when it comes to managing out fleet, there's a solid chance there is a utility for it somewhere within VSA. **What do you dislike about Kaseya VSA?** It is a very complicated tool to master. If you wear many hats in your job, it is near impossible to spend the time learning how to use VSA properly (without help). **What problems is Kaseya VSA solving and how is that benefiting you?** Patch management, Remote support for our many locations, moderate use of scripting, alerts. ### 44. Easy to use and powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Travis H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Kaseya VSA?** I like how easy it was to install. Reports are great too. I liked how I was able to receive training in Las Vegas. The training was straight forward and quite intuitive. **What do you dislike about Kaseya VSA?** The downside was having to install multiple probes. Was still a pretty easy experience. I did not like hoe training class was full but I was able to do online by myself **What problems is Kaseya VSA solving and how is that benefiting you?** It was solving our remote management software not working at all manage engine. ### 45. Kaseya Growing Pains but positive overall experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** It might take a bit longer to get things sorted out but everyone's on the same page and understands that Kaseya is evolving **What do you dislike about Kaseya VSA?** The transition to Kaseya could be more smoother. **What problems is Kaseya VSA solving and how is that benefiting you?** Kaseya has solutions for all ends of IT ### 46. Been smooth technically since the Kaseya Acquisition **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Anything Datto. Kaseya acquired Datto and the original Datto elements are great. **What do you dislike about Kaseya VSA?** Billing issues, duplicate billing. They need to ensure their billing thier customers accurately. **What problems is Kaseya VSA solving and how is that benefiting you?** Remote Management of network environments and it's easy to use. ### 47. Amazing reporting capabilities & ease of agent management **Rating:** 4.5/5.0 stars **Reviewed by:** Kumar U. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Kaseya VSA?** It helps to manage client devices easily and good in reports **What do you dislike about Kaseya VSA?** Sometimes glitchy, slow in bulk reportings **What problems is Kaseya VSA solving and how is that benefiting you?** Helping to patch end points, manage and deploy procedures ### 48. Kaseya VSA **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Kaseya VSA?** Kaseya VSA is a great RMM tool that works as advertised. **What do you dislike about Kaseya VSA?** Buying Kaseya products requires close attention to renewal terms. **What problems is Kaseya VSA solving and how is that benefiting you?** Kasyea VSA makes it easy to manage lots of machines. ### 49. VSA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Bernard G. | Client Sites Supervisor , Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Kaseya VSA?** The ability to work on systems remotely without interrupting the user. **What do you dislike about Kaseya VSA?** No built-in ticketing system any longer. **What problems is Kaseya VSA solving and how is that benefiting you?** Delivering timely support. ### 50. Google Drive Backup Solution is smooth and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac G. | Technology Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Kaseya VSA?** I really like the backup abilities (formerly Spanning). Easy to use and effective. **What do you dislike about Kaseya VSA?** So far, it's been mostly if not all positive. The pricing a little expensive for us, but license what we need. **What problems is Kaseya VSA solving and how is that benefiting you?** It's providing the backup solution we need for our products to remain compliant and safe. We're able to recover files with ease and help users efficiently. ## Kaseya VSA Discussions - [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) - 1 comment, 1 upvote - [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) - 1 comment, 1 upvote - [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) - 1 comment, 1 upvote - [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) - 1 comment, 1 upvote - [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) - 1 comment, 1 upvote - [View Kaseya VSA pricing details and edition comparison](https://www.g2.com/products/kaseya-vsa/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-01+10%3A57%3A32+-0500&secure%5Bsession_id%5D=f2f86141-1429-4365-9d61-ca0251d097d8&secure%5Btoken%5D=035b35404068cd573e04a2fde34a3768391e2df0f6dae186c39b26a347726471&format=llm_user) ## Kaseya VSA Integrations - [CRUMP CRM](https://www.g2.com/products/crump-crm/reviews) - [Spanning Backup](https://www.g2.com/products/spanning-backup/reviews) ## Kaseya VSA Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Analysis** - Threat Detection **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Maintenance** - Remote Reboot - Remote Printing **Reporting** - Dashboards - Time Tracking - Surveys **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting ## Top Kaseya VSA Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,177 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,347 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - 4.4/5.0 (538 reviews)