# Kaseya VSA Reviews **Vendor:** Kaseya **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.0/5.0 **Total Reviews:** 323 ## About Kaseya VSA Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more. ## Kaseya VSA Pros & Cons **What users like:** - Users commend the **ease of use** of Kaseya VSA, appreciating its intuitive interface and efficient management capabilities. (10 reviews) - Users praise the **automation capabilities** of Kaseya VSA, noting its ease of use and effectiveness in IT management. (9 reviews) - Users appreciate the **easy-to-use interface** of Kaseya VSA, finding it practical for efficient management and administration. (9 reviews) - Users appreciate the **advanced features** of Kaseya VSA, enhancing IT management, automation, and customer relationship building. (8 reviews) - Users commend Kaseya VSA for its **intuitive interface** , making RMM tasks simpler and more efficient. (6 reviews) - Deployment Ease (5 reviews) - Integrations (5 reviews) - Reliability (5 reviews) - Users appreciate the **convenience of remote access** , enabling them to manage assets effectively from anywhere. (5 reviews) - Easy Setup (4 reviews) **What users dislike:** - Users feel Kaseya VSA lacks **essential features** , such as local admin rotation and comprehensive backup options. (5 reviews) - Users report frequent **connectivity issues** with Kaseya VSA, affecting performance and accessibility of individual computers. (4 reviews) - Users face **remote access issues** that involve multiple steps, slow connections, and occasional crashes, hindering efficiency. (4 reviews) - Users often experience **slow performance** with Kaseya VSA, leading to frustrating delays and ineffective support responses. (4 reviews) - Users often face **connection issues** with Kaseya VSA, complicating efficient remote access and management workflows. (3 reviews) - Update Issues (3 reviews) - Difficulty (2 reviews) - File Transfer Issues (2 reviews) - Users find the **reporting and integration reliability issues** in Kaseya VSA challenging, impacting their overall experience. (2 reviews) - Insufficient Information (2 reviews) ## Kaseya VSA Reviews ### 1. Stay away, NinjaOne is so much stronger. **Rating:** 0.0/5.0 stars **Reviewed by:** A P. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Kaseya VSA?** Hmmm, it would function sometimes when you needed to use it. **What do you dislike about Kaseya VSA?** Awful interface and they outsourced as much of their support as possible. **What problems is Kaseya VSA solving and how is that benefiting you?** I needed an RMM and Kaseya came in at the lowest price. The quality of Kaseya was awful though. Spanning integration was good, no issues with Spanning, but Kaseya was no good. ### 2. Very reliable, Best set of vetted features in the industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about Kaseya VSA?** Its been around a long time and is a very polished product. It is affordable, and the bundles I get through Techs Together, lets me keep my overhead low. **What do you dislike about Kaseya VSA?** I think a complete solution would be nice, from a workstation and server standpoint. If my subscription at a base evel included backups both file and image, with patch management and those bells and whistles it would be great. It would let small shops, and one man operations focus more on the work than balancing out which licenses go where. Again Techs Together, does a pretty good job with that. But it isnt quite complete in my opnion. **What problems is Kaseya VSA solving and how is that benefiting you?** keeping my backups, updates, and AV stuff under one roof is nice. I think integrations with Datto could be better, and would really help with that. I am a one man operation and it really helps keep my costs down, and my mind straight having everything (mostly) under one umbrella. ### 3. Very good, some things need polishing but good all around **Rating:** 4.5/5.0 stars **Reviewed by:** Dimitris A. | BCDR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Kaseya VSA?** It has a lot of capabilities, it's very dependable and intuitive to work with. **What do you dislike about Kaseya VSA?** I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote connection in favorites, click to connect and click again. Also, another click to close the popup window which shows before the connection to the server opens. As an MSP we connect to dozens of sessions per day and this is a bit cumbersome. **What problems is Kaseya VSA solving and how is that benefiting you?** We need not only a way to connect to servers remotely but also be alerted for issues, do automations, keep important information about the assets, and most importantly have the way to customize a lot of those as needed. We can do this with Kaseya and it's the main platform we use every day. ### 4. We use VSAX to boost Efficiency on a Budget **Rating:** 5.0/5.0 stars **Reviewed by:** Bob R. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Kaseya VSA?** The way it integrates with all the other modules that make the IT day to day tasks seamless. I use it in a mixed environment of Mac and PC. I use it daily to accomplish my IT challenges. Onboarding was very seamless quick and didn't interuppt the work flow of the Staff. They were there every strp of the implentaton to support our onboarding questions. It was very intuitive to start using the product. **What do you dislike about Kaseya VSA?** VSAX is so expansive on what it can do it can be overwhelming to know where to start as there is a lot of options that aren't right under your finger tips. **What problems is Kaseya VSA solving and how is that benefiting you?** Managing all my IT challenges on a non profit budget. I aa 1 man IT department with 5 location throught Las Vegas area and all the tools that are provided by Kaseya are valuable. ### 5. Like having a whole team in the cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Kaseya VSA?** I've found the VSA to be extremely helpful to me as a department of one, who handles approximately 30 sites. This helps keep me organized and helps me automate things that I would have to either go onsite for or send detailed instructions for, which would take a lot of time out of my day. I also love that I can keep the OS and software patched automatically, so I no longer need to worry about whether or not the staff is running their necessary updates. Efficiency at its finest! **What do you dislike about Kaseya VSA?** My first issue early on was finding my way around the interface. It took me some time to figure out where the features I want to use are hiding. Once I got past that learning curve, it was fine. What I really find missing is some sort of file transfer. I'm glad that I can transfer files between myself and remote PCs, but there should be a more direct (for example FTP) method of transferring files to remote PCs without starting a remote session. **What problems is Kaseya VSA solving and how is that benefiting you?** Organizing, patching, and remote support are all included. It's a "one-stop shop" for a lot of what I need to do on a daily basis and for emergencies. ### 6. Best ALL in One **Rating:** 5.0/5.0 stars **Reviewed by:** Solape O. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Kaseya VSA?** One of the best things about Kaseya is how they have IT Complete. All in one is really the best way to go. I love how integrated all the software applications are and they mesh really well. It is really easy to use too. Once you complete the thorough onboarding you literally will not have any problems. **What do you dislike about Kaseya VSA?** I have not really seen any downsides yet. We are in a gov cloud environment and they work really well for us! **What problems is Kaseya VSA solving and how is that benefiting you?** They are helping us with a documentation system along with a RMM system. This is helping us meet compliance standards for CMMC ### 7. Great for automation **Rating:** 4.5/5.0 stars **Reviewed by:** Robert C. | It Field Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Kaseya VSA?** What I like most about VSA X is how easy it is to automate things with Workflows and Scripts. **What do you dislike about Kaseya VSA?** The integrations are nice, but we were told it would be on par with DattoRMM in the K365 package yet last week in an IT Glue webinar, they said DattoRMM would be getting the local admin rotation, but VSA was not at this time. So they are not living up to their promise here. The remote desktop tool could use some improvements as it crashes occasionally on Mac. **What problems is Kaseya VSA solving and how is that benefiting you?** The automation is allowing us to fix problems before they become problems ### 8. My experience with Kaseya VSA has been amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriela R. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2025 **What do you like best about Kaseya VSA?** What I like most about Kaseya VSA is that it allows me to manage everything from one place, which is very practical. In addition, its interface is easy to use and it has excellent tools that make the administration much more efficient. They also have good customer service. **What do you dislike about Kaseya VSA?** There's nothing I didn't like about the platform. **What problems is Kaseya VSA solving and how is that benefiting you?** Its real time monitoring helps me detect problems before they affect users. In addition, the integrated security protects my systems. ### 9. Out of the many RMM tools that I've used, Kaseya VSA has been the most functional and stable! **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen A. | Sr. Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Kaseya VSA?** Logical layout. Ease of finding endpoints within each Org. Lots of features and usable endpoint information. Extremely stable. **What do you dislike about Kaseya VSA?** Support structure is so-so. I do better on my own, than actually trying to reach support. They are not very timely in their responses. The upgrade from VSA9 to VSAX was very painful. I am just glad that it is over. **What problems is Kaseya VSA solving and how is that benefiting you?** Endpoint inventory and cataloging. Assisting with various user issues and software installations. ### 10. a solution with a great capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Argelis H. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Kaseya VSA?** for me it is to have all the things together in all in one platform, i can manage endpoints and server patches, i can connect remotely and to set automation tasks for my daily duties. **What do you dislike about Kaseya VSA?** i would like to have a better support, when i open a ticket i have to wait weeks to get the solution. **What problems is Kaseya VSA solving and how is that benefiting you?** vul scans, windows patching and remote support to my users. ## Kaseya VSA Discussions - [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) - 1 comment, 1 upvote - [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) - 1 comment, 1 upvote - [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) - 1 comment, 1 upvote - [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) - 1 comment, 1 upvote - [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) - 1 comment, 1 upvote - [View Kaseya VSA pricing details and edition comparison](https://www.g2.com/products/kaseya-vsa/reviews/kaseya-review-45826?section=pricing&secure%5Bexpires_at%5D=2026-05-21+08%3A17%3A51+-0500&secure%5Bsession_id%5D=22268fdd-1760-49f7-92d0-f52ef12a4b13&secure%5Btoken%5D=aa8187fb1f6376b62032633068b2b36dcb8434c3159b65de53b734be42adb0e6&format=llm_user) ## Kaseya VSA Integrations - [Spanning Backup](https://www.g2.com/products/spanning-backup/reviews) ## Kaseya VSA Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Analysis** - Threat Detection **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Maintenance** - Remote Reboot - Remote Printing **Reporting** - Dashboards - Time Tracking - Surveys **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security** - Endpoint Protection - Patch Management - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting ## Top Kaseya VSA Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,113 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,261 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - 4.4/5.0 (533 reviews)