Gong Reviews & Product Details

What I like best about Gong is how it turns real customer conversations into clear, actionable insights. It’s not just recordings, it connects what customers actually say to coaching, deal health, and strategy, so teams can improve faster based on reality, not guesswork. The visibility it gives across sales, CS, and product makes alignment way easier and decisions a lot smarter. Review collected by and hosted on G2.com.

If I had to pick a downside, it can feel a bit heavy at times. There’s a lot of data and features, which is powerful, but it can be overwhelming for new users and takes some ramp-up to use really well. Also, the UI and alerts can sometimes surface too much information, so you have to be intentional about tuning it to what actually matters. Review collected by and hosted on G2.com.

Gong has become my absolute favorite tool for maintaining a pulse on our entire pipeline without having to attend every single call. I love the Activity timeline in the Deals view, its incredibly helpful to see a visual map of touchpoints, like those for Acme Ltd so I can instantly tell if a deal is heating up or cooling down. Review collected by and hosted on G2.com.

While the interface is powerful, the initial setup for mapping complex CRM stages and custom deal warnings can be a bit technical to navigate. I've noticed that if multiple people speak at once in a large brainstorming session. Review collected by and hosted on G2.com.

What I like best about Gong is the visibility it gives into sales conversations. Being able to review calls, see key moments, and understand what actually happened in a deal is incredibly valuable. The call recordings, transcripts, and AI insights make it easy to spot patterns around objections, competitor mentions, and next steps without having to rewatch full calls. Review collected by and hosted on G2.com.

The UI can also feel a bit busy, especially when jumping between calls, deals, and insights. Occasionally transcripts or speaker attribution need small corrections, and there can be a slight delay before calls fully process and surface insights. Overall it’s a strong tool, but there’s a learning curve to getting the most value out of it. Review collected by and hosted on G2.com.

Gong is incredibly helpful by transcribing and analyzing sales calls that help me extract insights from users and help inform design decisions. The ai summary and insights give me a quick high level of the call and the ability of saving and sharing help seamlessly in our feedback research Review collected by and hosted on G2.com.

i dislike how it marks a call as listened when i haven't listened to the full call. if i close out of a call before finishing it and go back to the home page, it makes me think i've listened to the call. sometimes the ai summaries are also inaccurate and makes me think it isn't reliable Review collected by and hosted on G2.com.

I love how it easily integrates into Zoom and it records the meetings and automatically sends the recording to my email. I like how simple it is to add to a meeting, as well as all the features available when I'm visiting the recording like looking at AI generated recaps and summaries and transcriptions and such. Review collected by and hosted on G2.com.

I would like to see more of a visual foor it on Zoom, currently it seems a bit hidden but I would like more of a visual indicator when it is there. Review collected by and hosted on G2.com.

Gong has been very easy to use for the last few years. Review collected by and hosted on G2.com.

I have not found too many issue. I think the search feature could use more filtering options but they have continued to update it. Review collected by and hosted on G2.com.

How I no longer have to take notes! I can be present with the customer, truly listen, then go back and get exact quotes on what they said their priorities are. Review collected by and hosted on G2.com.

It's difficult to say that I dislike anything, but I do wish the app offered more proactive coaching. For example, it would be helpful if the app could say something like, "Our research shows the ideal number of questions to ask on a first call is x, but you asked y. Try using these more impactful questions so you can ask fewer overall." Maybe this feature already exists, but if not, it would make the experience even better. Review collected by and hosted on G2.com.

I like the ability to take Gong calls and compile them into a cloud project. It allows me to determine and run searches on what most of our ideal customers are experiencing, including their origins and the legacy ERP systems they're migrating from. This helps me understand their industry pain points and those related to their current software, which makes it possible to tailor messaging for outreach to other potential leads and prospects in the same industry. Gong also makes it valuable to compile data from companies across different industries and legacy ERP systems. It helps me figure out a consensus on the struggles most companies have, whether with business processes or solutions they're using. This insight lets me prepare better for future calls and tailor my outreach to address those pain points effectively, driving the pipeline. Review collected by and hosted on G2.com.

I'm a newer user and haven't come across anything yet that I don't like. Review collected by and hosted on G2.com.

I find Gong extremely user-friendly, which is really important for me. I love how it integrates well with all of our systems through the Gong Everywhere extension. The call recording with AI note-taking and automating follow-ups are made so easy. These features shave time off the administrative tasks in my day-to-day activities, allowing me to focus more on selling and talking to customers. Review collected by and hosted on G2.com.

I've noticed some bugs with Gong Everywhere, particularly if I have multiple Salesforce tabs open. Sometimes the icon will appear in one Salesforce tab and not another, which is irritating. I could be user error, but I'm a person who has several accounts on Salesforce open at a time and would like Gong Everywhere to work for all of them, but I'm noticing sometimes it doesn't. Review collected by and hosted on G2.com.

I use Gong for all of our call recordings and it provides incredible insight from our sales calls. The AI features are really powerful, much stronger than Outreach's Kaia product. Gong makes it easy to search for keywords, ask questions, and get valuable summaries of calls, which helps in drafting follow-up emails and planning the best next steps. It's also great for coaching and team development by easily searching for things said during calls. The initial setup was pretty quick and easy. Review collected by and hosted on G2.com.

Sometimes the phone calls from Outreach don't carry over into Gong very well. It would also be nice to be able to see some valuable info from each account/deal directly in Salesforce without having to go into Gong. Review collected by and hosted on G2.com.