--- title: Gong Reviews meta_title: 'Gong Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6671 reviews by the users' company size, role or industry to find out how Gong works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 6671 scale: '5' date_modified: '2026-06-28' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Gong Reviews **Vendor:** Gong **Category:** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 6,671 ## About Gong Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. ## Gong Pros & Cons **What users like:** - Users find Gong's **time-saving insights** invaluable, providing excellent visibility into customer conversations and enhancing coaching efficiency. (301 reviews) - Users appreciate the **ease of use** of Gong, finding it user-friendly for reviewing calls and insights. (240 reviews) - Users appreciate the **call recording feature** of Gong for its ease of use and valuable insights it provides. (194 reviews) - Users value Gong for its **exceptional transcription accuracy** , transforming conversations into actionable insights effortlessly. (188 reviews) - Users appreciate the **AI-driven insights** of Gong, which enhance productivity and streamline sales processes effectively. (186 reviews) - Users love Gong for its **time-saving insights** , enabling efficient call review and streamlined follow-up communications. (174 reviews) - Automation (167 reviews) - Recording (156 reviews) - Features (136 reviews) - Transcripts (121 reviews) **What users dislike:** - Users experience **call access issues** with Gong, finding it hard to retrieve older recordings efficiently. (119 reviews) - Users report frequent **recording issues** with Gong, including inaccurate transcriptions and difficulties in accessing old calls. (77 reviews) - Users experience **AI inaccuracy** that impacts the reliability of insights and effectiveness of communication tools. (69 reviews) - Users find the **AI limitations** of Gong frustrating, particularly regarding accuracy and integration with their CRM systems. (67 reviews) - Users find the **search functionality lacking** , particularly missing support for Teams and limited action item suggestions. (60 reviews) - Users report **accuracy issues** with Gong, especially in translation and functionality across multiple Salesforce tabs. (58 reviews) - Learning Curve (51 reviews) - AI Inefficiency (44 reviews) - Slow Loading (41 reviews) - Not Intuitive (33 reviews) ## Gong Reviews ### 1. Facilitate Note Taking, But Seek Improvements in Search **Rating:** 5.0/5.0 stars **Reviewed by:** F. Antonio G. | Socio Director **Reviewed Date:** December 05, 2025 **What do you like best about Gong?** I really like the ease of use of Gong. It can be present in meetings and clients rarely have issues with this type of technology. Also, if I have an in-person meeting, I can record it directly with my phone. **What do you dislike about Gong?** I believe the biggest opportunity lies with the search function. I constantly try to go back and review past meetings with clients, and when I type in a keyword, it doesn't necessarily give me the response I expect. Also, when I record meetings or phone calls on my cell phone, the technology doesn't manage to differentiate the voices well nor does it have an inference algorithm to define who the interlocutors of a call are. **What problems is Gong solving and how is that benefiting you?** Gong helps me keep a detailed record of my interactions with clients, analyzing my performance, and recycling content. It solves note-taking problems and makes it easier to generate minutes and the next steps in each interaction. ### 2. Stronger, More Productive Calls **Rating:** 4.0/5.0 stars **Reviewed by:** Jason W. | Strategy Lead (Enterprise), Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** The ability to confirm action items via the recap. Extremely easy to use and find previous calls. Simple way to share pertinent information between teams and stakeholders. **What do you dislike about Gong?** Ai recaps are sometimes way off with action items very vague or listed for the wrong party. **What problems is Gong solving and how is that benefiting you?** overall rating of individual calls and tracking segments of conversation to easily review what's most vital. ### 3. Effortless Call Insights and Quick Answers with Gong **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Gong?** What I appreciate most about Gong is the ability to ask any question about a call and receive a quick answer, instead of having to sift through the entire transcript. This feature has been incredibly helpful for me, especially when reconnecting with contacts I haven't spoken to in a while, as it allows me to easily review important details from previous conversations, such as pricing discussions. Gong is a game changer when it comes to continuous learning and it's something that I use everyday. **What do you dislike about Gong?** I honestly can't think of anything I dislike about Gong. **What problems is Gong solving and how is that benefiting you?** Gong has addressed some of the major challenges I’ve encountered in sales. Before I started using it, I often struggled to recall every detail from customer conversations, and the notes I kept in the CRM were far from organized. The platform has made it much easier for me to pinpoint specific aspects of my pitch that need improvement. I also appreciate being able to clip sections of calls and share them with my manager for feedback, which has been extremely helpful. ### 4. Really good experience using Gong and surprised. **Rating:** 4.0/5.0 stars **Reviewed by:** Ganaa I. | Research And Development Manager, Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Gong?** I don't know about new things on Gong. Is there any new functions? **What do you dislike about Gong?** I havent't Gong lately. If I notice anything will do make reveiw **What problems is Gong solving and how is that benefiting you?** Gong has left us good history and archive. Time saving no need to rewatch meeting. ### 5. A must-have platform for any customer facing team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Gong?** Interesting new AI features which can really save time in reviewing calls and giving feedback **What do you dislike about Gong?** A lot of the features aren't really scaled well- they are good for a single account or a single call but it's hard to get trends based on a lot of data **What problems is Gong solving and how is that benefiting you?** It allows us to use good calls for references for training and teaching. It also gives a good place to leave feedback directly on calls for reps, and refer backt o different customers and use cases in our discussions with the product team. There are many use cases, and we haven't even delved into all the features ### 6. Gong has helped change the way we review calls **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Gong?** love the new AI features in the agent studio **What do you dislike about Gong?** allow for better export of data and reports **What problems is Gong solving and how is that benefiting you?** We have become more efficient in our call review process. I'm gone has also enabled us to dial in certain modules of a call that need calibration. Using the pipeline management tool has also been a tremendous help in being able to identify inefficient reps that are wasting company money. ### 7. Basic and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Sahar L. | developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Gong?** I can easily see who’s talking and when. I can also see all of my calls right on the main dashboard. **What do you dislike about Gong?** I’m not sure whether this is configurable, but I can’t see all of the cameras. **What problems is Gong solving and how is that benefiting you?** When we have a big meeting, we record it with Gong so we can rewatch it later if needed. The transcripts are also good and make it easier to review what was discussed. ### 8. Organized Client Interaction with Intuitive Notetaking **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Gong?** I use Gong for researching and notetaking on client calls, and it helps me stay organized and polished with notes. I really like Gong's consistency and summary skills. The initial setup was easy for me, as I didn't have to do anything on my end. **What do you dislike about Gong?** Integration with MEDDPICC notes into Salesforce isn't seamless. I have to manually summarize from Gong's recording transcript. **What problems is Gong solving and how is that benefiting you?** I use Gong for researching and notetaking on client calls. It helps me stay organized, provides polished notes, and allows me to review team calls for context. ### 9. Easy to Use, Great for Call Playback, Follow-Ups, and Account Research **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Gong?** Its very easy to use and I love how I can find everything I need with respect to any of my accounts on Gong. I love that I can go back and listen to my calls and generate follow-ups easily without the fear of forgetting meeting notes. I use it everyday for either account related research, account history and for my forecast. **What do you dislike about Gong?** The AI Summary sometimes confuses timelines which is not very helpful when Im trying to understand customer sentiment throughout. **What problems is Gong solving and how is that benefiting you?** Forecasting, Pipeline tracking, Account research, Account summary, Self training and self progress tracking ### 10. Unmatched - and the AI is pretty good too **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Gong?** The meeting summaries and the ability to prompt search calls is incredible. **What do you dislike about Gong?** sometimes the most important pieces of info don't appear in the summaries or new prompt searches. **What problems is Gong solving and how is that benefiting you?** it records calls, it adds call recorder to gong, it has a summary of the call which is easy to read. ### 11. Great step sequencing and Nooks/Salesforce integration **Rating:** 3.0/5.0 stars **Reviewed by:** Aline P. | Director of Revenue Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gong?** Being able to sequence our steps, along with integration with Nooks/Salesforce. **What do you dislike about Gong?** limitations of getting data back into salesforce **What problems is Gong solving and how is that benefiting you?** helping us keeping prospects warm ### 12. A meeting recording tool that is falling behind competitors **Rating:** 3.5/5.0 stars **Reviewed by:** Cameron B. | Business Development Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Gong?** Since my last review of Gong, that have not released any ground breaking features, hence why we are transitioning to ZoomInfo's Chorus platform. **What do you dislike about Gong?** Tools like ZoomInfo, Apollo, and even Salesforce are quickly catching up to what Gong offers while delivering far more functionality. That is why we decided to move off Gong. With ZoomInfo, we can enrich account and contact data, send emails, make calls, record those calls, and receive sales signals for our strategic accounts, all in one platform. ZoomInfo’s Chorus does everything Gong does and more. Gong is falling behind. If all you need is a tool for call recording and analysis, Gong can work. But if you are like most GTM teams that need a broader revenue platform beyond just call intelligence, solutions like ZoomInfo or Apollo are stronger choices. **What problems is Gong solving and how is that benefiting you?** We can easily manage and analyze data from multiple sources all in one area that is very easy to digest. We leverage Salesforce and our data flow bidirectionally so since many think Gong is easier to use, we can fill out the correct field all in Gong and it will populate in Salesforce. All in all, we can make quick decisions based on the data we have configured in Gong. ### 13. Easy Call Insights That Power Support Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Gong?** It’s easy to locate key information in calls, which really helps with support coaching and development. **What do you dislike about Gong?** There isn’t an easy way to see month-over-month improvements in the metrics tracked through the dashboards. The coaching dashboard shows compliance, but it doesn’t clearly reflect behavioral improvement, even though those behaviors are being monitored. **What problems is Gong solving and how is that benefiting you?** Gong makes pre-call research and post-call listening much easier for quality assurance and coaching, thanks to its clear summaries and helpful AI support. This saves us time. ### 14. Saves Time with Smart Call Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Ellie S. **Reviewed Date:** November 19, 2025 **What do you like best about Gong?** I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience. **What do you dislike about Gong?** I think it's a missed opportunity that Gong doesn't automatically use AI to draft a follow-up email by the time I finish my call. **What problems is Gong solving and how is that benefiting you?** I use Gong to record sales calls, improving referencing and training. It saves time on note-taking, enhances focus on listening, and helps me quickly access conversation moments, reducing time to action items. ### 15. Impressive Handling of Technical Jargon and Accents **Rating:** 5.0/5.0 stars **Reviewed by:** Vinay A. | Account Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Gong?** It handles technical jargon and accents impressively well **What do you dislike about Gong?** While Gong is great at tracking keywords (like "pricing"), it often misses intent. It might flag a "pricing" discussion even if the customer was just making a joke or referring to a competitor's old model. **What problems is Gong solving and how is that benefiting you?** Instead of relying on a rep's "gut feeling," Gong's Predictive Intelligence uses over 300 unique signals (like buyer engagement and sentiment) to provide a 95% accurate forecast. ### 16. Seamless Integration and Outstanding Support Elevate Team Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Gong?** Gong has played a key role in enhancing the performance of our commercial team. The implementation process was straightforward and uncomplicated, and the support provided by the Gong team whenever needed has been excellent. Our commercial team uses the tool daily, sharing call summaries via Slack across various teams, which enables more informed decision-making. Additionally, the wide range of integrations has allowed us to efficiently and effectively connect our Salesforce, Slack, and Gong environments. **What do you dislike about Gong?** Previously, we were unable to ask questions at the Company level, but with the latest releases, this limitation has been addressed! **What problems is Gong solving and how is that benefiting you?** Visibility has greatly improved for us. Now, we can monitor the number of calls made, track their duration, and ensure that the correct discovery process, such as MEDDIC, is being followed. What stands out most is our ability to share call summaries and outline next steps across the business using Gong. Previously, none of these capabilities were available to us. ### 17. Great solution for reflection and personal growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Gong?** Gong integrates with Salesforce which is important for seamless tracking for myself and my team. I also like the coaching tips it provides in regards to patience, ratio of speaking per person, talking speed, and more. It allows you to reflect on your calls and do better the next time. **What do you dislike about Gong?** Sometimes the AI summary emails miss the most important parts of the convo so I feel like I'm always having to revamp those. **What problems is Gong solving and how is that benefiting you?** Gong allows us to reflect on our conversations and be more mindful in future conversations. It's also a great place to pair share with colleagues and provide feedback to one another. This tool also gives us a chance to ensure we're really solution selling and driving value as opposed to 'feature selling.' I always scan my transcripts for certain words that prompt value selling. And, last, I appreciate the AI summary. While it's not perfect, it gives my email some structure to build off of. ### 18. Improve Call quality **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja D. | Digital Advertising & Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Gong?** To QA the call and make sure it’s as per the client standards **What do you dislike about Gong?** I think gong is a very good choice made by the company **What problems is Gong solving and how is that benefiting you?** If i forgot to take notes, gong takes it for me, attends the meetings for me as well and records every details for my minutes of meeting, talk ration as well as helps me listen to others calls ### 19. Intuitive, Efficient, Needs Faster Synthesis **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett D. | Strategic Accounts **Reviewed Date:** December 05, 2025 **What do you like best about Gong?** I find Gong incredibly useful for recording and synthesizing my sales calls. The ability to share clips from the calls with clients and internal teams is great. I love the user interface; it's extremely easy to navigate. Gong was especially helpful during my onboarding, allowing me to shadow other sellers, watch full sales motions, and ramp up efficiently, even without a formal onboarding process or team. **What do you dislike about Gong?** It's got a delay in synthesizing calls. So I use Granola for that one aspect. I wish Gong was faster. I'd even take the call synthesis live and receive the recording later as opposed to waiting to receive both. **What problems is Gong solving and how is that benefiting you?** Gong helps with training and onboarding, making me more efficient in sales motions and post-call follow-ups by recording and summarizing calls. It's crucial for shadowing during onboarding and education as we lack a formal process. ### 20. Gong is your secret weapon in optimizing your team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2020 **What do you like best about Gong?** Gong is my notetaker, meeting summerizer, recording service, deal progression overview and coach all in one place **What do you dislike about Gong?** I think the latest updates have solved most issues **Recommendations to others considering Gong:** This is a great tool for any high volume business that makes a lot of calls. This will let you integrate Gong into your daily workflow to ensure best follow-up practices and will give you tips on how to improve **What problems is Gong solving and how is that benefiting you?** Call analysis and followup Gong helps me make sure that I follow up on all call in the best possible way Also let's me share demonstrations with prospective customers and colleagues ### 21. Enhances Call Review and Collaboration Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Amber S. **Reviewed Date:** November 13, 2025 **What do you like best about Gong?** I enjoy using Gong for its call briefs that provide a comprehensive recap, highlighting key points and delineating next steps clearly. This feature is immensely helpful in allowing me to quickly scroll through large amounts of call data to find relevant sections without missing critical information. I love how Gong enables me to look back at call participants and share recordings with customers effortlessly. The ability to send call snippets to ProductBoard is another feature I greatly appreciate, which facilitates smooth collaboration with the Product team. The AI-powered highlights are a time-saver, accurately identifying and extracting necessary information, which means I don't need to manually sift through extensive call details. Gong integrates seamlessly with Teams and Zoom, providing auto-recording capabilities that enhance my workflow. Its integration with ProductBoard is invaluable for including customer calls in feature suggestions. Overall, the software speeds up the collection and sharing of information, making it a fantastic tool in my daily operations. **What do you dislike about Gong?** Sometimes it doesn't track all the participants on a call. It would be helpful if that data could be cleaner and easy to access. Just make sure each person that joins is tracked and their name and email are logged and can be later accessed. **What problems is Gong solving and how is that benefiting you?** I use Gong to track customer information, brief on customer history, and share call recordings. AI-generated call highlights save me time by outlining key points and next steps. The integrations with Teams, Zoom, and ProductBoard enhance my workflow and collaboration. ### 22. Smooth UI, Great Sales Tool with Minor Lag **Rating:** 4.5/5.0 stars **Reviewed by:** Danny M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Gong?** I really like Gong's user interface; it is the smoothest I've encountered compared to other tools. It was the quickest for me to get accustomed to, which made the transition seamless. The 'to do' section is particularly valuable as it allows me to filter specific tasks, ensuring that I reach out to exactly the people I want to connect with. This specific feature streamlines my workflow and ensures effective communication. The integrations with Dialpad and Salesforce work great, enabling a cohesive operational ecosystem. Additionally, the setup process for Gong was exceptionally smooth and easy, having us up and running in just a week or two. **What do you dislike about Gong?** I noticed that the Gong interface slows down and gets kinda laggy at certain times, especially when I'm running multiple flows with a lot of contacts spread out. **What problems is Gong solving and how is that benefiting you?** I find Gong helps keep my contacts organized, creates tasks for follow-ups, nurtures relationships, and tailors communication flows to different personas efficiently. ### 23. Gong Makes Follow-Ups Effortless with Clear Recordings and Next Steps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** I use Gong to generate a follow up email of all the main points I covered and the next steps. I share the link to the recording. I love how easy it is to get the information I need from the recording. **What do you dislike about Gong?** Nothing. Gong has made my job so enjoyable that I look forward to following up with my customers after my training call. **What problems is Gong solving and how is that benefiting you?** As a Product Trainer, I need to prepare for my meetings. I use the Upcoming Meetings feature, and then I use the Prepare for meetings feature which collects all the data from emails and phone calls and updates me on the latest conversation or action item. This has replaced reaching out to my team for updates. I trust Gong has all the latest information. ### 24. Powerful AI and Keyword Tracking for Customer Conversations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Gong?** The AI capabilities and the ability to set specific keywords to track in conversation with our customers. **What do you dislike about Gong?** The pricing structures that prevent some colleagues from accessing more refined AI & analytics capabilities **What problems is Gong solving and how is that benefiting you?** Gong is helping us keep track of our conversation with customers / prospects and to analyze the emergence of specific themes in our conversation. It is also useful to assess the performance of the slaes tema ### 25. From Spreadsheets to Strategy: How Gong Transformed Our Revenue Org **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa G. | Director, Revenue Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Gong?** Gong has been transformational for our revenue organization. We’ve moved from fragmented spreadsheet workflows to AI-enabled strategy using Deal Boards and AI Briefs, which has improved forecast confidence and alignment across sales, success, and enablement teams. The bi-directional CRM sync has significantly improved data hygiene with fewer gaps and more trust in the pipeline. We’ve also embedded Gong recommendations directly into manager packets, which has elevated frontline coaching. Outliers are improving, and leaders have clearer visibility into deal risks and coaching moments. This clarity has empowered enablement to build better programs around what reps and managers actually need, especially in renewal and expansion motions. The increase in scorecard reviews, from fewer than 150 annually to 10 per week per manager is a testament to the cultural shift Gong has helped drive. **What do you dislike about Gong?** While the Account AI feature is strong at the individual account or deal level, Gong’s ability to surface and proactively notify insights across accounts is still limited and somewhat surface level. Crucial enablement workflows, like spotting competitive trends or scaling coaching best practices, still require too much manual digging (pulling vs. pushing). I’m confident you’ll get there, but this is a gap today for teams looking to operationalize insights at scale. **What problems is Gong solving and how is that benefiting you?** Gong is helping us solve several key challenges across forecasting, deal execution, coaching, and enablement alignment. Forecast Confidence: By centralizing deal activity in Deal Boards and AI Briefs, we’ve moved away from inconsistent rep notes and spreadsheets. This gives sales leaders a reliable, real-time view into pipeline health and deal progression, improving forecast accuracy and reducing surprises. Manager Coaching Consistency: Gong has embedded coaching into the manager workflow. Scorecard reviews have gone from a once-in-a-while activity to a weekly habit, enabling better performance conversations and faster ramp times. Data Hygiene: Bi-directional CRM sync ensures updates made in Gong reflect in Salesforce and vice versa. This creates cleaner data for downstream teams and more accurate reporting. Enablement Impact: Because we can see common objections, messaging gaps, and renewal risks across accounts, enablement is now building training programs based on real trends—not assumptions. Gong helps us prioritize the right content and coaching moments. Time Savings and Scalability: Gong saves us hours each week on call reviews, pipeline inspection, and rep shadowing. That time gets reinvested into strategic activities like coaching, planning, and targeted enablement. In short, Gong has made our revenue team more aligned, more efficient, and more strategic. ### 26. Call Scoring and Phrase Search Made Recorded Calls Far More Useful **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew C. | Partnerships - Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Gong?** As a manager, I liked the call scoring from my direct reports. Being able to search for certain phrases on recorded calls was also very useful. **What do you dislike about Gong?** The AI models can sometimes struggle with accents, generate inaccurate follow-up emails, or misinterpret the context of a conversation. **What problems is Gong solving and how is that benefiting you?** Listening to calls from reports, scoring calls for coaching opportunities ### 27. Effortless Meeting Reviews with an Intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Anton M. | operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Gong?** I use Gong to review online meetings, and it's great because I don't have to take notes during meetings. The UI is nice looking, and I find it easy to find key points in the meeting timeline. **What do you dislike about Gong?** Not much **What problems is Gong solving and how is that benefiting you?** I don't have to take notes during meetings, and it's easy to find key points in the meeting timeline. ### 28. Essential Tool for Smarter Selling **Rating:** 4.5/5.0 stars **Reviewed by:** Joeanalyn G. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Gong?** I like that Gong automatically records and transcribes every sales call, making it super easy to review what was said, coach my team, and quickly find key information about the call. **What do you dislike about Gong?** Sometime the reporting features can feel a little complex and overwhelming to set up exactly what I need, making it take longer than expected to pull simple metrics **What problems is Gong solving and how is that benefiting you?** Gong solves the problem of not knowing what actually happens in a call by recording, transcribing, and analyzing them all. This benefits me by making coaching easier and giving me a clear, objective view of how to deal the call if Incase there are some questions that I forgot to. I can always go back to that interaction using Gong. ### 29. Super Helpful Insights From Client Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa A. | Bilingual Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Gong?** It’s a super helpful tool for getting more insights from client interactions. It also calculates how long you’re talking over the other participants, which makes it easier to spot and improve those moments. **What do you dislike about Gong?** The only thing I dislike is searching for a client on the home page. There are two different ways to do it, and it ends up confusing me. **What problems is Gong solving and how is that benefiting you?** Gong and its automations help me follow up with my clients in a more detailed and organized way. ### 30. A Must-Have for Sales Teams, Despite Minor Email Tweak Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Alison H. **Reviewed Date:** November 06, 2025 **What do you like best about Gong?** I love Gong for its super accurate transcription capabilities which make it incredibly easy for me to follow up on conversations. The ability to search for specific phrases or words used during a call is invaluable, enhancing my efficiency in managing sales calls. I appreciate how it categorizes topics such as budget discussions, negotiations, and the questions asked by both customers and sales representatives, providing a comprehensive view of the conversation. This feature, along with Gong's ability to generate follow-up emails effortlessly, simplifies the follow-up process. Moreover, I find it very helpful to share clips with managers and colleagues for discussing best practices. These functionalities of Gong address the issue of not having time to take notes during calls. I also enjoy integrating Gong with tools I frequently use, such as Slack, Zoom, and Gmail, ensuring a seamless workflow. **What do you dislike about Gong?** Sometimes the generated follow-up email using Gong is pretty generic. I often have to tweak it a bit to make it more personalized. It's maybe not as warm or genuine as I would like. **What problems is Gong solving and how is that benefiting you?** I find Gong makes it easy to follow-up with customers using generated emails, allows sharing clips for best practices, and helps review calls when I couldn't take notes. ### 31. Seamless Recording and Powerful AI Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Arani B. | Solutions Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Gong?** The recording is seamless with perfect call analytics and call transcription and next steps via recent AI aspect introduced in Gong. **What do you dislike about Gong?** Sometime, the call analysis takes a bit much time and produce the call recording. The application in general is a bit slow. For custom integration with other platform, it is a complex process. **What problems is Gong solving and how is that benefiting you?** For sales and pre-sales team, I appreciate the conversation intelligence of Gong with their highly accurate call transcription, carefully segment objections, pricing, competitor mentions with high accuracy during recording and seamless sync with SFDC. ### 32. Boosts Productivity with Efficient Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** Ben L. **Reviewed Date:** November 06, 2025 **What do you like best about Gong?** I really appreciate Gong’s capacity to allow me to easily find old calls, which is helpful for retrieving and reviewing previous conversations. The ease of searching through transcripts and being able to watch recordings quickly is another standout feature for me, as it saves time and effort. These features are significant productivity enhancers, enabling me to focus on strategic initiatives without being bogged down by the need to write down and memorize numerous key details. This enhances my overall workflow and efficiency by keeping me strategic and productive during actioning phases. **What do you dislike about Gong?** I find it challenging when I forget to add Gong to a call beforehand, making it hard to include Gong once the call has started. Additionally, if I'm not the host of the call, Gong sometimes fails to join automatically, despite the meeting being on my calendar. This leads to missed recordings, forcing me to revert to more traditional note-taking methods. **What problems is Gong solving and how is that benefiting you?** I use Gong to transcribe calls and take notes, capturing details for future follow-up. It enhances productivity by allowing focus on strategic initiatives without memorizing details, and finding old calls and transcripts is easy, boosting efficiency. ### 33. Gong’s Recordings, Transcripts & AI Notes Make Training Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Gong?** Gong makes training and learning easier with its amazing recording capabilities, transcript, & AI enriched call notes **What do you dislike about Gong?** The UI is slightly clunky and confusing. Making forecast changes can be made much easier **What problems is Gong solving and how is that benefiting you?** Mainly use Gong for training purposes by watching Sales call recordings from different team members, sharing call recordings to prospects, and to update our sales pipeline to some extent ### 34. Enhances Partner Calls with Clarity and Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea M. **Reviewed Date:** March 13, 2026 **What do you like best about Gong?** I really like the summary of the call and the transcripts in Gong. I appreciate the ability to look back on the transcripts to identify risks and opportunities for renewal and expansion. It's really valuable to me because it helps focus on the specific needs of my partners when meeting with many of them on a daily basis, and it helps summarize those conversations. **What do you dislike about Gong?** n/a **What problems is Gong solving and how is that benefiting you?** I use Gong to summarize conversations, designate action steps, and enhance clarity in partner calls, improving problem-solving and ensuring alignment with partners. ### 35. Superb Usability and Forecast Management **Rating:** 5.0/5.0 stars **Reviewed by:** Janelle B. | Accounting Success Advisor **Reviewed Date:** April 11, 2026 **What do you like best about Gong?** I like Gong for its ease of use and simple interface, which means there's a low learning curve. The UI design is great, with colors and formats that make it easy to navigate. The initial setup was super easy, which was a big plus for me. **What do you dislike about Gong?** Having to sign in so frequently but it's not a big deal **What problems is Gong solving and how is that benefiting you?** I use Gong for cadences and forecast management, solving customer outreach and organization issues. ### 36. Helpful Call Insights, But Finding Recordings Can Be Tricky **Rating:** 3.5/5.0 stars **Reviewed by:** Golbarg E. | Solutions Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Gong?** The recordings and insights are really helpful, so I don’t miss anything after I’m done with the call. **What do you dislike about Gong?** It’s sometimes really hard to find the recording I’m looking for. **What problems is Gong solving and how is that benefiting you?** It solves the problem of me having to remember everything from a call by giving me a clear recap along with the next steps. ### 37. Great Tool for Sales calls **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea S. | business developement rep, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Gong?** Gong makes it incredibly easy to review sales calls and identify areas for improvement. The transcription and call recording features are very accurate, and the AI-driven insights provide actionable feedback on talk ratios, customer engagement, and next steps. I especially like the deal tracking capabilities—it helps me stay on top of opportunities and ensures nothing slips through the cracks. Having all conversations centralized also makes collaboration with teammates much smoother. **What do you dislike about Gong?** While Gong is powerful, the interface can feel overwhelming at times because there are so many features and insights packed into it. The search function for older calls isn’t always as intuitive as I’d like, and sometimes the AI-generated notes miss small context details. Additionally, the learning curve can be steep for new users who aren’t as comfortable navigating dashboards and analytics-heavy tools. **What problems is Gong solving and how is that benefiting you?** Gong helps solve the challenge of capturing and analyzing sales conversations without relying on memory or manual notes. By automatically recording, transcribing, and analyzing calls, it ensures I never miss important details. It also highlights trends in customer objections, talk ratios, and deal risks, which makes coaching and self-improvement much easier. This saves time, improves call effectiveness, and gives me clear visibility into the health of my pipeline. ### 38. Effortless Setup, Boosts Sales Training **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander S. **Reviewed Date:** November 03, 2025 **What do you like best about Gong?** I truly appreciate how Gong effortlessly integrates into my workflow by allowing me to record and watch sales meetings. This feature not only enables me to gain insights from my colleagues' meetings, but it also significantly aids in learning best practices and understanding how they pitch our solutions effectively. By observing these meetings, I've been able to tweak my sales pitch to be more effective. Moreover, I am impressed by Gong's auto-generated meeting follow-ups, which streamline the after-meeting process, saving me time and ensuring no details are overlooked. I love how Gong enables sales representatives to quickly ramp up their capabilities, which is a tremendous benefit in fast-paced environments. The user interface is designed intuitively, contributing to a smooth user experience. Overall, I find Gong to be an invaluable tool because of its ease of use and the significant value it provides in refining sales strategies and enhancing team performance. **What do you dislike about Gong?** I find the search functionality lacking and believe it can be improved for a better experience. **What problems is Gong solving and how is that benefiting you?** I use Gong to watch sales meetings, learn best practices, and improve my sales pitch, which helps new reps ramp quickly. ### 39. The Best Call Access for Reliable Proof **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwinder M. | Advertising Sales Associate, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Gong?** I love being able to access all the phone calls that took place as proof for anything and everything. It’s the best! **What do you dislike about Gong?** So far, there’s nothing I dislike about it. **What problems is Gong solving and how is that benefiting you?** Having access to phone call recordings works best as proof for upcoming quality analysis and reviews. It helps us improve by showing what we can do better, so we can continue to handle calls in the best possible way. ### 40. Great Platform w/ AI Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Sicily J. | JR SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Gong?** I can appreciate the ai conversation briefs **What do you dislike about Gong?** It is still slow, but that is all I complain about **What problems is Gong solving and how is that benefiting you?** Its AI capabilities and transcriptions are very accurate, saving time and energy ### 41. Effective Call Audit with Reliable AI Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Kalpam S. | Advertising Sales Rep Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Gong?** I like how Gong helps with call recording and auditing, providing agent-level information and accurate call outcomes. Gong AI is reliable, offering deeper insights into the calls, and it helps in transcription and analyzing every word clearly, providing a summary which is really helpful. The initial setup of Gong was easy. **What do you dislike about Gong?** I wish calls could be available on Gong as soon as the seller closes the call. **What problems is Gong solving and how is that benefiting you?** I use Gong for call recording and auditing, providing agent-level information, accurate call outcomes, and controlling customer dissatisfaction. The AI analyzes every word, offering reliable transcriptions and summaries. ### 42. Accurate Notetaking and Fast Account Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Gong?** Accurate notetaker and the account level insights help me get to information fast. I'd otherwise have to go through misaligned salesforce lead/account/contact records to piece this together. **What do you dislike about Gong?** Sometimes the information takes long to load but it might also be related to the way our integration is set up. **What problems is Gong solving and how is that benefiting you?** Sales intelligence information ### 43. Clear Sales Call Insights That Improve Deal Strategy **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed S. | Senior Digital Marketing Consultant | Vendor for snapchat supporting Advertisers in MENA, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Gong?** It gives clear insights from sales calls, helps improve deal strategy, and shows what top performers are doing right. **What do you dislike about Gong?** It can be expensive, and the insights sometimes feel overwhelming or too detailed for quick daily use. **What problems is Gong solving and how is that benefiting you?** It solves sales call tracking, deal insight, and performance analysis. Benefit: better coaching, improved win rates, and more accurate deal forecasting. ### 44. Useful For Note Taking **Rating:** 5.0/5.0 stars **Reviewed by:** Elliott O. | CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Gong?** The software's ability to record and transcribe software is a lifesaver **What do you dislike about Gong?** the recording disclaimer could be shorter **What problems is Gong solving and how is that benefiting you?** Notetaking and organizing ### 45. Automatic Call Capture Makes It Easy to Review Conversations **Rating:** 4.5/5.0 stars **Reviewed by:** Ashish M. | Market Intelligence , Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Gong?** I like its automatic call capture feature, it helps me to look back at the calls later **What do you dislike about Gong?** Sometimes fast paced conversations require correcting manually **What problems is Gong solving and how is that benefiting you?** I don't need to take notes manually for calls and it alerts me if a deal is in stall ### 46. Powerful GTM Insights That Scale Across the Company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Gong?** The ability to leverage the GTM insights across the entire company **What do you dislike about Gong?** The customer support experience is pretty bad and outdated with having to submit tickets instead of having real-time chat and phone options **What problems is Gong solving and how is that benefiting you?** Forecast accuracy and conversation intelligence ### 47. Great Multilingual Support, Hard to Find Any Faults **Rating:** 3.0/5.0 stars **Reviewed by:** Eyal K. | Sales Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Gong?** It works great with all languages, big bonus **What do you dislike about Gong?** I can’t say anything in particular, but it’s a pretty good tool overall. **What problems is Gong solving and how is that benefiting you?** It solves our sales processes cycle and recording for future learning ### 48. Keeps Customer Research Organized and Easy to Share **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Gong?** I actually do not use it for sales. I use it for customer research and it helps me keep everything organized and to share things easily with the development team. **What do you dislike about Gong?** The price. I think that because it is for sales people it has a price I am not willing to pay. **What problems is Gong solving and how is that benefiting you?** The key problem is being able to share with engineers and them getting the information quickly. ### 49. Clean, Easy Workflow with a Great UI and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon E. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Gong?** Great UI, the customer support is great. The workflow is very clean and easy to organize your daily tasks. **What do you dislike about Gong?** The application has a couple of bugs, but those can be fixed **What problems is Gong solving and how is that benefiting you?** It's able to use AI to record meetings and give us a summary in case we forget key details from a meeting ### 50. Seamless to Use, with Room for Recording Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Gong?** I have been using Gong for two years, primarily to evaluate past conversations. I found it to be really easy to use, straightforward, and quite simple from the start. Gong solves many problems for me by allowing me to check back on discussions or past operations in my pipeline. This capability enables me to re-engage with them, identify areas that fall short, and understand what is happening in a timely manner. The recording feature of Gong is particularly useful, as it helps maintain a comprehensive record of conversations. Moreover, I really appreciate how easy everything is to use on Gong; it's very straightforward. My colleagues enjoy it too, and I see how beneficial it is to have everything on one single platform. This comprehensive and user-friendly approach is a major reason why I like Gong. **What do you dislike about Gong?** I find it challenging that Gong sometimes doesn't record everything, which makes it hard to keep track of all necessary information. **What problems is Gong solving and how is that benefiting you?** I use Gong to review past conversations, reengage with opportunities in my pipeline efficiently, and track where they fall short, ensuring timely understanding of ongoing matters. ## Gong Discussions - [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) - 3 comments, 4 upvotes - [Can you download calls from Gong to my computer?](https://www.g2.com/discussions/37252-can-you-download-calls-from-gong-to-my-computer) - 1 comment, 2 upvotes - [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) - 4 comments, 2 upvotes - [Is it possible to download the transcript of the call?](https://www.g2.com/discussions/is-it-possible-to-download-the-transcript-of-the-call) - 1 comment, 1 upvote - [How does Gong IO work?](https://www.g2.com/discussions/how-does-gong-io-work) - 1 comment, 1 upvote - [View Gong pricing details and edition comparison](https://www.g2.com/products/gong/reviews?hubs_content=blog.hubspot.fr%2525252Fmarketing&hubs_content-cta=null&pStoreID=bizclubgold%25252525252F1000%2525252527%252525255B0%252525255D%2525252527A&page=5§ion=pricing&secure%5Bexpires_at%5D=2026-06-28+06%3A02%3A49+-0500&secure%5Bsession_id%5D=e42c30c2-122e-4e28-86a8-9160c0b0da6f&secure%5Btoken%5D=9e96483ed6465fafc14393697098bb16e67df1c2b3ae4649b673684aaae0aed5&format=llm_user) ## Gong Integrations - 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CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Revenue Sourcing and Forecasting** - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Gong Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,646 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,500 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,152 reviews)