Gong Reviews & Product Details

Gong demonstrates a brilliant conversation intelligence, by instantly or automatically transcribing calls or texts and analyzing them

The tool includes AI support, which issues insights and summaries of event engagement

The app facilitates the coaching of sales representatives or agents, and this improve their abilities

The app ensures there is easy call search, where it uses keywords

The app goes along with CRM and other major engagement apps and this facilitates the capturing of insights

The program has real time forecasting abilities, something that facilitates the performance of the firm Review collected by and hosted on G2.com.

Gong has pricing complications, where annual contracts demands extra money

Adoption or onboarding of Gong is problematic and requires significant time Review collected by and hosted on G2.com.

Gong gives a brilliant sales conversation that automatically captures, analyzes or transcribes all the discussions, and it outlines the exact picture of interactions

The software ensures robust and accurate forecasting, and this brings pipeline transparency

The platform creates an effective training program or environment, and this gives accurate summaries on what best to offer to customers

The program automatically captures CRM contact and this includes syncing them up for easy engagement

The software works with brilliant sales tech that facilitates analytics and ensures conversations intelligence for easy engagement Review collected by and hosted on G2.com.

Gong has high cost, and this includes the general platform fees, and other user licensing

The onboarding process is complex, with high adoption costs and struggles Review collected by and hosted on G2.com.

Gong is incredibly helpful by transcribing and analyzing sales calls that help me extract insights from users and help inform design decisions. The ai summary and insights give me a quick high level of the call and the ability of saving and sharing help seamlessly in our feedback research Review collected by and hosted on G2.com.

i dislike how it marks a call as listened when i haven't listened to the full call. if i close out of a call before finishing it and go back to the home page, it makes me think i've listened to the call. sometimes the ai summaries are also inaccurate and makes me think it isn't reliable Review collected by and hosted on G2.com.

Gong has been very easy to use for the last few years. Review collected by and hosted on G2.com.

I have not found too many issue. I think the search feature could use more filtering options but they have continued to update it. Review collected by and hosted on G2.com.

How I no longer have to take notes! I can be present with the customer, truly listen, then go back and get exact quotes on what they said their priorities are. Review collected by and hosted on G2.com.

It's difficult to say that I dislike anything, but I do wish the app offered more proactive coaching. For example, it would be helpful if the app could say something like, "Our research shows the ideal number of questions to ask on a first call is x, but you asked y. Try using these more impactful questions so you can ask fewer overall." Maybe this feature already exists, but if not, it would make the experience even better. Review collected by and hosted on G2.com.

I've used Gong in 2 different roles and organizations now over the course of the last few years as a Manager of Account Managers. Gong helps me as a leader give direct "live" feedback on calls to improves sales skills that I otherwise would only have insight on if I was on the call. I love the scorecards and AI functions and that they continue to improve from when I first started using Gong to now. The user usability is easy enough for call searching and easy to train on. I also love the transcript function and ability to search the overall outline and keypoints of the call. Review collected by and hosted on G2.com.

The way our Forecasting translates into Gong is confusing b/c we don't operate on dollars as a metric for quota. The Forecasting notes section is used everyday but it's clunky and the editing can turn out weird and look unprofessional. When tracking reps Gong activity we find errors in calls listened to based on if they're on the phone app or using their computer URL. Review collected by and hosted on G2.com.

As a new employee (Account Manager), Gong has been critical in my onboarding efforts. It's not only given me an entire library of call recordings separated by account and rep to prep for my sign off of mock demos, but it's also given me extremely detailed notes on each of the accounts that are in my name. I like this best about Gong as it's given me confidence to show up in my role knowing the inner workings of how my clients utilize our product (particularly given there are many ways to use it). I use it every day to uncover notes and watch my colleagues recordings to come up with ideas that make sense in my own workflows. Review collected by and hosted on G2.com.

There is a manual nature to using the platform specifically as it relates to segmenting calls and making folders for onboarding. It requires other reps to be diligent about what calls (demos, renewals, etc.) make sense to include in trainings and there is another layer of manager approval to keep these calls up to date. Review collected by and hosted on G2.com.

I love using Gong because it's super easy to set up. I just logged in, connected it to Zoom, and it records all my calls. This makes it incredibly easy for me to look back at my summaries and share snippets with coworkers without any trouble. I appreciate how Gong solves the problem of having to take hand notes during calls. The comprehensive call summaries allow me to focus on the conversation, ask good questions, and be fully present. It also makes sharing information with coworkers and management remarkably simple, especially when preparing for presentations or executive business reviews. I find the keyword search feature very handy for looking up specific words mentioned during calls. I love the ability to create snippets easily and share them with others. The email summary generation after calls is another feature I appreciate, as well as Gong's integration with Salesforce and the ability to keep track of open opportunities. Access to the full transcript of each call is something I find very beneficial. Gong's ease of use and intuitive interface are significant factors for me, and I'm very familiar with it now, which makes me more inclined to ensure it's available in my workplace. Review collected by and hosted on G2.com.

I find it a bit time-consuming and cumbersome to have to cut and paste conversations into ChatGPT to extract strategic insights. I wish Gong had more integrated AI features that could automatically generate summaries and analyze customer interactions to save time. Review collected by and hosted on G2.com.

Gong provides excellent visibility into conversations and interactions. We mainly use it to record, perform, and analyze interviews, and it has made that process much easier and more effective. The transcription quality is very accurate, and the interface is intuitive, it’s simple to search, review, and highlight key parts of discussions. The analytics and dashboards help identify patterns and insights across multiple interviews, making it easier to spot trends and improve our communication approach. Integrations with tools like Slack and email work smoothly, and customer support has always been responsive and helpful. Review collected by and hosted on G2.com.

The SLA could be improved as we’ve experienced periods where the service was down for several hours, which affected our ability to access recordings and transcripts when we needed them most. Review collected by and hosted on G2.com.

Gong provides comprehensive visibility into my team's revenue, forecasting, and activity, while also capturing key business insights from every customer engagement. I could not imagine running a Sales function without a tool like Gong to support strategic and tactical sales decisions. Review collected by and hosted on G2.com.

The fact that you need to upload an Excel sheet to set sales targets within the Forecasting module is quite archaic when the rest of the platform performs brilliantly Review collected by and hosted on G2.com.