MSG91 Pricing Overview

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Averages based on real user reviews.

MSG91 Pricing Reviews

(2)
joshua C.
JC
Software Engineer
Information Technology and Services
Enterprise (> 1000 emp.)
"Reliable SMS & WhatsApp Integration, Needs UI Improvement"
What do you like best about MSG91?

I really like MSG91 for its reliable message delivery and easy API integration. It's quick to set up and consistently works well for OTPs and alerts. Handling SMS and WhatsApp from a single platform without much hassle is a big plus. The automation of customer communication and ensuring messages are delivered quickly and reliably at scale are features I appreciate. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

The dashboard can feel cluttered, pricing is not always very clear, and WhatsApp onboarding approvals take time. Improving UI simplicity and pricing transparency would help a lot. Review collected by and hosted on G2.com.

Anant P.
AP
"Cost-Effective and Easy-to-Use for WhatsApp Marketing"
What do you like best about MSG91?

I find MSG91 to be a good marketing tool that works great for WhatsApp marketing, especially in Indian markets. It's very easy to use and convenient, which any user can navigate with ease. The support is quite good, and their team is responsive; whenever I have any issues, I can ping them and they are right back to me with solutions that are up to the mark. Additionally, MSG91 is cost-effective and the initial setup only took a week, which was handled efficiently by a responsive team. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

MSG91 needs more features, especially compared to other tools in the market. Report dashboard feel cluttered and overly summative , making it difficult to understand to new client Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91

Hi Anant,

It’s fantastic to hear how your marketing strategy is thriving in the market using MSG91's WhatsApp Business API. We are thrilled to be your partner in providing a cost-effective and easy-to-use solution that helps you reach customers right where they are. I’ve shared your appreciation with our support team; they are always ready to ensure your campaigns run without a hitch.

We truly value your perspective on our analytics and reporting. One of the strengths of being a comprehensive omnichannel platform is the depth of data we provide, and we are currently refining our dashboard to make those powerful insights even more at-a-glance for our users. Since you’ve had such a great experience with our team’s responsiveness and pricing, we’d love to know if there’s any other detail we can polish to earn that 5th star from you. We are fully committed to being the most powerful and user-friendly messaging partner for your growth.

It’s your support that makes this journey worth it. We’re in the business of messages, but we truly value the bond we share with you.

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