MSG91
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A cloud communication platform offering powerful messaging solutions to empower business communications.
HELLO is the futuristic version of a contact centre to bridge the communication gap between you and your customers. A one-stop solution for tracking, managing and solving customer support tickets so you can streamline your support channels and chat across RCS Widget Bot Social Media (Facebook, Twitter, Whatsapp) Email and every possible chat platform.
The MSG91 WhatsApp Engagement Platform empowers businesses to connect, automate, and engage with customers through WhatsApp — using the WhatsApp Business API, Chatbots, Voice Calls, and Voice Bots. Built on MSG91’s reliable CPaaS infrastructure, it helps brands deliver fast, secure, and personalized communication at scale. Whether it’s sending OTPs, automating support, or running marketing campaigns, MSG91 ensures every message reaches the right user at the right time. All-in-One WhatsApp Suite WhatsApp Business API: Send verified messages, alerts, and promotional campaigns from your official business number with end-to-end encryption and delivery tracking. WhatsApp Chatbot: Automate customer queries, FAQs, and lead qualification with AI-driven bots that respond instantly 24×7. WhatsApp Call & Voice Bot: Allow users to interact via voice calls on WhatsApp, powered by smart voice recognition and response workflows. Omnichannel Integration: Combine WhatsApp with SMS, Email, or RCS inside MSG91 for consistent customer journeys across every touchpoint. Powerful Features No-code chatbot builder for quick setup Two-way conversation support Automated message workflows and triggers Multi-agent shared inbox for collaboration Real-time delivery and engagement analytics Verified business account with enterprise-grade security Why Businesses Choose MSG91 Over 30,000+ global brands trust MSG91 for secure and scalable communication. The WhatsApp Engagement Platform extends that reliability to conversational automation. Built to handle millions of messages daily Simple REST APIs and SDKs for fast integration GDPR, TRAI, and WhatsApp policy compliant Transparent, pay-as-you-go pricing 24×7 technical and onboarding support Industry-leading uptime and performance Use Cases Customer Support: Automate first-level conversations and hand over complex queries to agents. Sales & Lead Management: Capture, qualify, and nurture leads automatically using chat and voice bots. Transactional Messaging: Deliver OTPs, order updates, and payment confirmations instantly. Marketing Campaigns: Send personalized offers, reminders, and feedback requests on WhatsApp. Feedback & Surveys: Collect customer ratings and reviews directly through chat.
MSG91 Reviews
Tom K.
Director of Emerging Technology | AI & Personalisation | Strategic Technology ImplementationReliable API and Failover That Ensures OTP Delivery
Nisha C.
IT Service Delivery Manager - NHSHELLO By MSG91 Streamlines Omnichannel Support with Smart Routing Automation
Olha B.
IT Solutions Specialist at DICEUSDependable Transactional Messaging with an Intuitive Flow Builder
About
What is MSG91?
MSG91 is a cloud communication platform designed to enhance customer engagement for businesses through its efficient messaging and voice services. It offers a range of solutions, including bulk SMS, voice messaging, email, and transactional messaging services, allowing businesses to connect with their customers effectively. With a focus on reliability and scalability, MSG91 serves a variety of industries by delivering communication APIs and tools that integrate seamlessly with existing systems. The platform emphasizes security and compliance, ensuring that client communications are conducted securely.
