indigitall Reviews & Product Details

What I like most about Indigitall is its ease of use, the high level of delivery and reliability of the system in both Push and SMS, and the close and timely technical support when needed. The interface is clear and allows you to create, segment, and send SMS in very few steps. Both Push and SMS have a fast and consistent delivery rate. Additionally, we have achieved several automations and advanced segmentation, and the technical team is always available. The initial setup was super simple, and it was implemented in less than a month. Review collected by and hosted on G2.com.

I would like to perhaps strengthen the reports or reports that the tool gives us. Review collected by and hosted on G2.com.

I love the ease with which I can communicate with technicians through indigitall, as I can significantly reduce the volume of calls and manage communications efficiently by using the chat. The setup process was very simple and liberating, allowing me to filter and prioritize responses according to need. I value the speed, notifications, and the ability to transfer chats that allow me to effectively manage communication in different provinces. It is also very useful to be able to see the conversation history, something that reminds me of WhatsApp for its practicality. Review collected by and hosted on G2.com.

it does not need any improvement for my usual use. It is perfect. Review collected by and hosted on G2.com.

I use indigitall to manage and automate our omnichannel marketing campaigns, focusing on personalization to increase engagement. The omnichannel unification makes it invaluable, allowing us to manage a single customer profile and orchestrate seamless journeys across different channels like push, inapp, and WhatsApp, all from one platform. I really like how easy and intuitive it is to use, and their advanced segmentation and personalization tools are a big plus. The initial setup was very easy. Additionally, their API integrates well with our CRM, making our processes smoother. The cost efficiency combined with true omnichannel unification were key reasons we switched to indigitall from Customer.io. Review collected by and hosted on G2.com.

While the interface is intuitive for basic functions, the initial learning curve for advanced features could be smoother. More detailed documentation and video tutorials would be helpful. They should focus on high level use cases that could be beneficial for new users but advanced needs. Review collected by and hosted on G2.com.

I use indigitall for mass sending of text messages and push notifications for my marketing campaigns daily. What I like is that it shows me detailed metrics of the campaigns I have sent and allows me to have the history of all my campaigns. This helps me understand how many people read or click on the messages, know which ones are more appealing, and at what time it is best to send campaigns. The initial setup was very simple, and the indigitall team is always attentive in case we have questions. I really think it is a good work tool. Review collected by and hosted on G2.com.

I would like that when presenting the metrics, there are no errors and I could have the visual immediately. In text messages, sometimes it takes up to 10 minutes to display the statistics. I want the numbers to be shown in real time and in a more detailed way, not just those who clicked, like the time they opened the message, from which device it was, and if they returned to the text message at any additional time. Review collected by and hosted on G2.com.

I love how easy and intuitive the setup of indigitall was, which greatly facilitated the initial process. I appreciate being able to create skills and configure them, as this is very intuitive and useful for our daily use. Indigitall has allowed us to save a lot of time by providing quick responses to our customers through WhatsApp. The ability to see advisors' skills in real-time and configure the bots is extremely useful and significantly benefits our workflow. I highly value the stability of the software, as it has provided us with reliable service since our implementation. Additionally, I would consider acquiring indigitall again due to its easy setup and stability, and I have not found any defects so far. I would highly recommend it to others with a score of 10 out of 10. Review collected by and hosted on G2.com.

I find everything, in my opinion, excellent. Review collected by and hosted on G2.com.

I have been using indigitall for five years and I appreciate its ease in setting up skills and bots, which makes the process very easy and intuitive. This tool is invaluable for providing quick responses to customers, which significantly increases their satisfaction. Additionally, I find it very useful to be able to see the advisors connected in real-time in each skill created. Its reliability and ease of use convince me that I would definitely choose indigitall again. These aspects have been fundamental in streamlining the resolution of connection and billing issues, which in turn improves my team's efficiency. Review collected by and hosted on G2.com.

There is nothing I don't like Review collected by and hosted on G2.com.

I have been using Indigitall for a year to efficiently manage WhatsApp chat with our clients. I love how Indigitall centralizes all our communication channels into a single panel, which facilitates the execution of personalized and automated campaigns, allowing us to offer more efficient customer service. The integration and performance of Indigitall with WhatsApp, our main channel, is unmatched. The operational ease and simplicity of setting up queues and bots without the need for IT intervention are remarkable, as the automation features allow us to filter and pre-qualify inquiries, which improves our focus on solving more complex problems. The centralization provides us with a complete view of each client, maximizing our efficiency without changing tools. I also greatly value the local support they offer, as we always receive quick and effective assistance from the Indigitall team. The intuitive interface and quick responses or templates that speed up replies and maintain consistency in messages are other features that enhance our daily operation. Especially useful is the ability to manage queues and agent skills quickly, which is crucial during high demand periods. Indigitall's specialization in WhatsApp has made us significantly more efficient without complicating our operations. Review collected by and hosted on G2.com.

I would like to have more customization options in the agent interface to make it more adaptable to workflows. I would also wish for the integration of third-party widgets or greater flexibility in the dashboard to customize the design according to the task of the day. Review collected by and hosted on G2.com.

I have been using indigitall for over three years and I am very satisfied with how it manages the WhatsApp chat service with our clients. I appreciate the support from the indigitall team during the implementation process, which facilitated a hassle-free setup. I am impressed by its ability to improve communication management with our clients, allowing us to respond immediately and efficiently. The tool is very versatile and allows managing multiple conversations simultaneously, which is a great benefit. Additionally, the interface is intuitive, making it easy to review conversations in real-time and access relevant reports easily. The ease of access through the web, as well as user management, are features I highly value. We appreciate that there has been a noticeable improvement in the number of clients choosing this communication channel, which demonstrates its effectiveness. Review collected by and hosted on G2.com.

Download reports from the API via web link and not directly from the interface. Review collected by and hosted on G2.com.

I love how easy it was to set up indigitall, which has been implemented in my company for more than four years. I value how it has solved significant problems related to queues, user creation, and skill activation, allowing us to offer a much more comprehensive and efficient service to customers. The automatic responses managed by the bots greatly facilitate customer service, especially for simple inquiries, providing quick and useful answers. Additionally, the tool allows us to see in real-time the advisors connected in each created skill, which I consider a crucial aspect. Overall, the ease of use and management capability of the indigitall customer bot are fundamental aspects that would motivate me to choose it again. Review collected by and hosted on G2.com.

so far I have no complaints Review collected by and hosted on G2.com.

I love how practical and clear indigitall is for work. The ease of creating users and activating skills pleasantly surprises me, as well as the ability to see advisors connected in real-time with their respective skills. The implementation was very simple and the configuration process was not complicated at all, which I value. indigitall assists me effectively with customer requests, which we handle quickly and efficiently, which is extremely beneficial. The automatic responses are also a great help, significantly improving our management. The tool has not only facilitated our operations but has also been fundamental in training our advisors, streamlining processes for the clients. I am so satisfied with indigitall that I would rate it 10 out of 10 in recommendation. Review collected by and hosted on G2.com.

For the moment, nothing Review collected by and hosted on G2.com.