The ease of the tool for having effective communication with all our clients daily and the fluidity of the platform, the support tools for our users, the AI included for the benefit of attending to our clients, and the best part is that all this combines with support in marketing topics for lead generation and excellent data delivery through Capi to our accounts on Meta; the Capi topic generates better-qualified leads, ensuring a faster return on investment, as we now have better leads that convert more quickly into our clients. Additionally, the support is extraordinary, available 24/7 not only with messages but also with calls when necessary and continuous meetings. During the implementation, they were very good, providing support throughout the month with constant video calls, truly excellent service. Another important point is the platform's speed for heavy workloads; with more than 2,000 clients and different workflows working simultaneously, the platform's speed and all the tools have been a very good experience. Review collected by and hosted on G2.com.

It could probably be the issue of AI credits, as the 10,000 credits in the plan I'm on might be a bit tight. Increasing that limit could improve the experience. Review collected by and hosted on G2.com.

I like that respond.io allows me to communicate with my clients or potential clients through different channels like WhatsApp, Messenger, Instagram, and email, all centralized in one inbox. This facilitates communication and CRM-type control, allowing for more organized management without having to open different applications. What I like most is that it is easy to use, it doesn't complicate you with technical things or API conditions. Moreover, the initial setup was super easy, in less than a day we had everything ready to answer our clients' frequently asked questions. It is undoubtedly the best tool there is. Review collected by and hosted on G2.com.

Well, I think that maybe the application sometimes doesn't notify, but I have solved it with some automations that it has integrated with it, so, more than anything, the application could be improved just a little bit, but apart from that, everything works quite well. Review collected by and hosted on G2.com.

I'm a strategy & digital transformation advisor and have been implementing respond.io for one of my clients. I wanted to leave a review specifically about our customer success manager, Joshua L.

In my experience, CSMs tend to fall into one of two camps. Great at the relationship side but vague when things get technical, or technically sharp but not particularly invested in your actual business. Joshua is neither. He genuinely took the time to understand our client's business, asks the right questions, and clearly cares about whether they succeed, not just whether they're happy with the platform.

What stood out most was a recent call where we got into the weeds of building out AI agents and workflows together. Rather than handing us off to someone else or sending over a help article, he rolled up his sleeves and worked through it with us. That kind of combination, real technical depth plus genuine business interest, is rare, and it makes a big difference when you're in the early stages of figuring things out.

We're still building, but already seeing real potential. A lot of that confidence comes from knowing we have someone like Joshua in our corner. Review collected by and hosted on G2.com.

That I didn't start implementing it sooner! Review collected by and hosted on G2.com.

There are no costs per user; this is the biggest strength for me because, in my experience with similar platforms, the main barrier I had faced was not being able to add my entire team due to the high user license costs. Something else I love is the configuration of the workflows, which are very intuitive. As for documentation and technical support, they are very comprehensive; they have an AI agent that resolves all my questions and problems. It is also one of the only platforms that allows me to integrate TikTok Ads. The platform works very smoothly both on the web and the app. Review collected by and hosted on G2.com.

It would be necessary to add Google Ads and a customized reports section with the option to include both open and closed conversations at the same time and to be able to export it. Review collected by and hosted on G2.com.

First of all, the UI is sleek and easy to figure out. My many different channels have been easy to connect from the beginning. The site has been live and we have not had site downtime or trouble in the 3 months we have used the product. The pricing is completely fair and through the platfrom we have been able to convert multiple leads to sales leading to our best performing month ever as a company.

Respond.io onboarded us quickly and also quickly scheduled a technical call when we needed further support.

The AI agents where easy to set up and have been life savers. They buy us time responding intelligently to leads until our team of salespeople can step in for a deeper conservation. Review collected by and hosted on G2.com.

The way leads are organized in the inbox was frustrating at first. When I respond to a lead, that conversation shifts to a different spot in the inbox, which makes it harder to keep track of what came in when. I think it would work better with more of an email-style order, where leads stay organized by the order they arrive.

I’m sure more features, like additional organization options, will be available in the future. Review collected by and hosted on G2.com.

What I like best about respond.io is how complete it is as a revenue lifecycle management platform. It gives us one place to manage the full journey from lead capture to qualification, routing, follow-up, and conversion, instead of stitching together separate tools for inbox, automation, and reporting. That has made our workflow much more structured and scalable, especially for WhatsApp and other high-volume conversations.

What’s most valuable is the combination of automation, workflow design, and channel management. We can build clear processes for handling incoming leads, assign conversations to the right team member, qualify prospects faster, and keep momentum moving through the sales cycle. The result is less manual work, faster response times, and a more consistent customer experience.

I also value the integrations and flexibility. respond.io fits into broader sales and marketing operations much better than point solutions, so it supports a more connected workflow rather than creating another silo. For a team that needs to turn conversations into revenue, that end-to-end visibility is a major upside. Review collected by and hosted on G2.com.

The main downside is that respond.io can feel quite powerful, but that also means there is a learning curve. Some of the workflow and automation features take time to fully understand, especially when setting up more advanced processes for lead routing, qualification, and revenue operations. For teams that want to move quickly, the platform can feel a bit complex at first.

Another area that could be improved is the depth of certain integrations and reporting options. While the platform connects well into broader workflows, I sometimes wish some integrations were even more seamless and that reporting could be more flexible for deeper performance analysis. That would make it easier to measure ROI and optimize campaigns without relying on external tools.

Pricing can also become a consideration as usage grows, especially for teams with larger contact volumes or more advanced operational needs. The value is there, but the cost-benefit balance becomes more important as the team scales, so clearer packaging or more transparent guidance on scaling costs would help.

Overall, these are not major blockers, but more areas where the product could be easier to adopt, easier to measure, and easier to scale. Review collected by and hosted on G2.com.

I really like respond.io because it allows me to manage messages from multiple platforms in one place. Review collected by and hosted on G2.com.

the platform is quite expensive on a monthly basis, and the template messaging options are very restricted.

Furthermore, on WhatsApp, if a customer does not respond, the 24-hour window closes, making it impossible to continue a regular conversation with them. Review collected by and hosted on G2.com.

What we like most is how respond.io lets us scale our communications across FB Messenger, Instagram and WhatsApp without losing the human touch.

For WCS Malaysia, we manage enquiries from new dancers, class registrations, follow-ups and ongoing community conversations. Respond.io gives us one place to manage these interactions while using workflows and automation for repetitive questions and processes.

The flexibility of the workflows is probably the biggest strength for us. We can qualify enquiries, guide people towards the right classes, collect information, automate follow-ups and then hand the conversation over to a real person when needed. This has helped us respond faster and reduce a lot of manual work for our team. Review collected by and hosted on G2.com.

The main downside is the learning curve. Respond.io is very powerful, but building more sophisticated workflows and chatbots can take some time to understand and set up properly.

As you add more branches, conditions and automations, workflows can also become quite complex to manage and troubleshoot. We’ve found that you need to be fairly deliberate about how you structure everything from the beginning.

That said, much of the complexity comes from the flexibility of the platform. Once the workflows are properly set up, the operational benefits outweigh the initial effort. Review collected by and hosted on G2.com.

What I like most about respond.io are its automations and the ease of connecting with customers through bots. This allows for quick, personalized, and efficient service, improving the customer experience and optimizing the team's work. Review collected by and hosted on G2.com.

I would like respond.io to improve the clarity of its reports and incorporate the option to reply to comments on Instagram, Facebook, and TikTok posts. It is a feature offered by other platforms and would facilitate a more agile and efficient interaction with customers from social networks. Review collected by and hosted on G2.com.

The platform is very stable and reliable. Setting up a customer is straightforward, as long as their Meta Business is prepared correctly. Fortunately, Respond.io also makes the connection process easy, and there is plenty of helpful information available to guide you.

There are a lot of integrations available, including the option to run your own apps and send requests through hooks and the API.

The pricing is a little steep for the South African market; however, Respond.io is always available to help customers understand the true value of what they’re spending.

The AI features are easy to teach and use, even for an entry-level admin user.

Overall, the platform’s UX is stable, user-friendly, and easy to understand, even when you run into trouble connecting another channel. Review collected by and hosted on G2.com.

The only thing that really comes to mind is the pricing. The South African market is tough right now because the economy is suffering due to bad governance, and we also need to remit payments in $. With the ZAR being quite a bit weaker than the USD, it makes the cost harder to manage. Review collected by and hosted on G2.com.