MSG91 Reviews & Product Details

They have excellent API's which are easy & quick to deploy.

The response times & feedback system grantees the quality of services they provide.

To add more they even provide free credits to test their services and as i said customer support is very helpful & responsive Review collected by and hosted on G2.com.

To be honest , we haven't found anything as such which we can say we *disliked* about msg91. Review collected by and hosted on G2.com.

they helped out with our TRAI registrations, which are super complex for small businesses to do on their own. Review collected by and hosted on G2.com.

The login flow to login to the dashboard is a bit complex and can be made a bit more user-friendly. Review collected by and hosted on G2.com.

Easy deployment of APIs

Various Integration options

Plans for Startup Review collected by and hosted on G2.com.

Customer support can be improved. Other than than, we haven't found anything as such which we can say we *disliked* about msg91. Review collected by and hosted on G2.com.

Very fast messaging service. Never had issues. Their customer service is also great. Review collected by and hosted on G2.com.

Absolutely nothing at all. They are the best in the industry. Their OTP service works everytime. Review collected by and hosted on G2.com.

easy to integrate.

Good delevery

The support team is available immediately Review collected by and hosted on G2.com.

had a good experience in the last 2 years of usage Review collected by and hosted on G2.com.

Support is fast and very useful for every issue and problem. Support team is very helpful to every problem and they response immediately and properly. Review collected by and hosted on G2.com.

Dashboard is not proper reliable and it's not real time and some functionality is misbehave and some part is missing in developer documentation. Review collected by and hosted on G2.com.

They are very cooperative and understand the problem. Review collected by and hosted on G2.com.

It is a little difficult to contact them. All you have is a mail id and if you want to talk to someone urgently to solve your problem, its not possible Review collected by and hosted on G2.com.

I came over different service provider, MSG91 is the best one to choose for a perfect delivery rate and speed. I loved their service and features. Review collected by and hosted on G2.com.

Bit pricing is high, If it is reduced helpful for small businesses. Review collected by and hosted on G2.com.

Customer Service & Support is superb

Pricing is competitive Review collected by and hosted on G2.com.

A little more offers for premium customers. Review collected by and hosted on G2.com.

MSG91 has been easy to integrate with to service our clients and they have always been proactive in delivering notifications of changes applicable due to internal and external factors Review collected by and hosted on G2.com.

Nothing as such.. They may work on simplifying integration with Whatsapp Review collected by and hosted on G2.com.

The sms delivery is fast and consistent. Review collected by and hosted on G2.com.

Currently all my messaging requirements are met by your service Review collected by and hosted on G2.com.

A quick message delivery from the api to user. Review collected by and hosted on G2.com.

I did not any downsides currently, it helped our business. Review collected by and hosted on G2.com.

Time to deliver messages, easy to integrate and best customer support Review collected by and hosted on G2.com.

Not disappointed yet. As of now doesn't feel any issues. Review collected by and hosted on G2.com.

Cheap Price was the only good thing which attracted me to buy their service. And earlier I was able to contact the team regarding some hands-on experience of the dashboard and the team was quick to respond but as the time progressed there support became worse Review collected by and hosted on G2.com.

Tech Support sucks. They will give you false deadlines to resolve the issue and All the time same excuse."We are working with our backend team regarding the issue".

I don't understand how many years they will resolve the issue. Worst You can't contact them via call. Only emails which will make you wait all the time.

Their customer support will give you excuse all the time and will ask you to keep patience all the time instead of solving the issue. and worst thing is they will not ever contact you from there own even if they tell you they will get back to you. They Won't. You keep chasing them but they won't give a shit about it Review collected by and hosted on G2.com.

It's been more than 5 years that we have been using MSG91 for our platforms and services including those of mobile applications and games. Just like they promise, the delivery rate of MSG91 is 99.99% and their support is on priority. Very happy and looking forward to them to expand into more products and services. Review collected by and hosted on G2.com.

More details about msg delivery could be better in the API response. Review collected by and hosted on G2.com.

Their startup program is quite generous. It can help early-stage startups start delivering SMSes. Review collected by and hosted on G2.com.

This list is big. I will try to summarize:

- The API integration is unnecessarily complex. They run another company called "viasocket.com" which is their recommended way of connecting to MSG91 API.

- I have been their paying customer since over a year and there hasn't been a week passed by where I haven't received 500 class errors from their API. The API is down frequently.

- Their tech team is unable to resolve issues. I have contacted them 4 times regarding frequent service degradation. They assured me that the issues have been resolved but they are not. I am still receiving the same errors regularly.

- Some tooltips in their dashboard openly admit their tech team's incompetence. I am copying pasting this message from their dashboard: "Due to some technical issues, if the admin resend your message, you might see reports for the same number twice." Can't post a screenshot, since it isn't allowed here.

I am switching to Textlocal as soon as my MSG91 credits are exhausted. Goodbye! Review collected by and hosted on G2.com.

The belief system of the organization. I wholeheartedly support MSG91. Review collected by and hosted on G2.com.

There is nothing I disliked actually. The team is very helpful. Review collected by and hosted on G2.com.

After sales service of the product is very good along with quick sms api integration as MSG91 has helped me vigorously advance my sales along with sending promotional messages also this helped me gain a lot of client satisfaction continuously. Review collected by and hosted on G2.com.

I have to specify the country code for India also as I believe it is good to specify outside India but in domestic messages also I have to provide +91 before each number which I think should not be there as most of my clients currently are from India. Review collected by and hosted on G2.com.

We are using msg91.com provide by walkover web solutions for SMS and OTP services from more than 3 years. The delivery success ratio, delivery reporting, support system, application functionality and API services all are good. All of the team is doing good. We truly liked there services Review collected by and hosted on G2.com.

The interface display reports for 7 days. For Reports more than 7 days, they provide export excel facility which is time consuming. instead of only file download they should provide facility to view reports for more than that. Review collected by and hosted on G2.com.

Com ofrece soluciones web de walkover para servicios de SMS y OTP desde hace más de 3 años. Tiene una funcionalidad sorprendente, el servicio es muy bueno y mucha ayuda API de apoyo. Msg91 es una plataforma para aumentar su comercialización o usar SMS como un servicio. Me encantan las características de SMS de msg91 que me ayuda a realizar poderosas campañas de marketing por SMS. Review collected by and hosted on G2.com.

Me gusta la mayoría de los aspectos de este programa o software de SMS. Modelo de precios de pago por uso con las mejores ofertas para un alto uso. Para los informes de más de 7 días, brindan un servicio de exportación de Excel que lleva mucho tiempo el modelo de pago por uso con las mejores ofertas para un alto uso. Review collected by and hosted on G2.com.

Msg91 is a platform to increase your marketing or use sms as a service . They have third party api integration as well .

The dashboard seems to be handy as it is well build , it provides with data for integration in different languages and curl commands are there.

The delivery report api is very useful and the error and success codes are well defined and documented so that the initiator who is sending can analyse the cause of failures . Review collected by and hosted on G2.com.

If your are an integrator and providing sms as a service than api calls per second restriction is there otherwise the sms campaigns fail . Review collected by and hosted on G2.com.

MSG91 can integrate with our backend using APIs

Their rates are competitive

It has multiple use-cases as features which is really helpful for experimentation Review collected by and hosted on G2.com.

Their support could be more hands on

They should have an AI to help share insights and suggestions

The DND user profile check process is very manual Review collected by and hosted on G2.com.

It has amazing functionality, service is very good and many supportive API help! Review collected by and hosted on G2.com.

I like most aspects of this program/ SMS software. Review collected by and hosted on G2.com.

I love the SMS features of msg91 which helps me conduct powerful SMS marketing campaigns. Review collected by and hosted on G2.com.

It doesn't support Mac-based platforms, only desktop. Review collected by and hosted on G2.com.

sending of messages

Track it all, from logs to demographics.

APIs For All Major Languages

Integrate; send. Review collected by and hosted on G2.com.

Pay-as-you-go pricing model with best deals for high usage. Review collected by and hosted on G2.com.