Panel is genuinely easy to use , our team picked up Architect and Recommendation Suite fairly quickly, without needing constant technical hand-holding from IT, which has made day-to-day campaign management much faster Insider's customer support and success team stayed engaged well beyond go-live, helping us design and refine journeys for Browse Abandonment, Cart Abandonment, Reactivation and Price Drop, and are quick to jump in whenever we run into an issue or want to test a new idea Product keeps moving forward , new features and enhancements roll out regularly, and more than once they've addressed a gap we were about to raise ourselves Custom Goals Tracking for journeys gives us real, journey-level visibility into what's driving results instead of generic, one-size-fits-all reporting Recommendation blocks across email, offer emails and on-site placements , particularly on the mobile PDP and cart page , have noticeably improved product discovery and lifted the overall shopping experience on our website

Ease of use of the panel makes it simple to manage campaigns and journeys without unnecessary complexity Strong customer support helps us move faster and resolve issues effectively Timely enhancements and new product features keep the platform evolving with our needs

The support and responsiveness of my CSM