respond.io Pricing Overview

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Free Trial

Starter

Starting at $99.00

Per Month

Growth

Starting at $199.00

1000 Monthly Active Contacts (MAC) Per Month

Advanced

Starting at $349.00

1000 Monthly Active Contacts (MAC) Per Month

Enterprise

Start your 7-Days Free Trial. No credit card required.
Save more by subscribing to an Annual plan.

respond.io has 4 pricing editions. A free trial of respond.io is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for respond.io is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase respond.io must be conducted with the seller.

Start your 7-Days Free Trial. No credit card required.
Save more by subscribing to an Annual plan.

Pricing information was last updated on October 10, 2024

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respond.io Pricing Reviews

(2)

Angel B.

CTO

Small-Business (50 or fewer emp.)

12/17/2025

"The best tool to centralize and simplify communication with clients"

5/5

What do you like best about respond.io?

I like that respond.io allows me to communicate with my clients or potential clients through different channels like WhatsApp, Messenger, Instagram, and email, all centralized in one inbox. This facilitates communication and CRM-type control, allowing for more organized management without having to open different applications. What I like the most is that it is easy to use, it doesn't complicate you with technical things or API conditions. Moreover, the initial setup was super easy, in less than a day we had everything ready to answer our clients' frequently asked questions. It is undoubtedly the best tool there is. Review collected by and hosted on G2.com.

What do you dislike about respond.io?

Well, I think that maybe the app sometimes doesn't notify, but I have solved it with some automations that are integrated with it, so, more than anything, the app could be improved just a little bit, but apart from that, everything works quite well. Review collected by and hosted on G2.com.

What problems is respond.io solving and how is that benefiting you?

I use respond.io to centralize communication with clients through multiple channels like WhatsApp, Messenger, and Instagram, making it an effective CRM solution. I like it because it is easy to use and does not require advanced technical knowledge. Although the notification could improve, the automations help. It is easy to integrate using its API and I consider it better than WATI. Its initial setup is quick and I would recommend the tool with a score of 10 out of 10. Review collected by and hosted on G2.com.

Response from George Wong of respond.io

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Thank you so much for the amazing review! We’re thrilled to hear that respond.io has helped you centralize conversations across multiple channels and get everything up and running in less than a day. Making omnichannel communication simple and easy to manage is exactly what we aim for.

We also appreciate your feedback about notifications. If you’re able to share more details, our support team would be happy to take a closer look, feel free to reach out anytime at https://respond.io/contact. And if you ever have ideas or suggestions, you’re welcome to share or vote for them on our public roadmap: https://roadmap.respond.io/

Thanks again for the thoughtful feedback and recommendation. We’re glad respond.io is making client communication easier and more organized for your team!

Kwan H.

COO

Small-Business (50 or fewer emp.)

8/25/2025

"Payment issues and very unethical"

0/5

What do you like best about respond.io?

We liked how we could manage whatsapp templates Review collected by and hosted on G2.com.

What do you dislike about respond.io?

They way they treated our team after payment issues, I spent hours on the phone to the bank teying to get them paid as their charges were suspicious and they were flagged.

We sorted it and explained but we paid for the overdue invoice and explained the issue and they told us we paid for the period the account was frozen when the account was inactive.

We explained but the account was inactive there should be no charge and we couldn't pay because there is something suspicious on their side, we just want what we paid for becaise the payment issie has caused us to waste a lot of time. They refused to help and kept the money and wanted us to pay for 3 months while only having received one month of the service.

Charging for services you didn't provide is no right and we assume that is why they are flagged. Review collected by and hosted on G2.com.

Response from George Wong of respond.io

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Thank you for your feedback — we’re sorry to hear about the frustration caused and appreciate the opportunity to clarify.

As per our Terms of Service, accounts in a frozen state remain technically active in order to preserve customer data and continue processing incoming messages. This ensures no message is lost and your WhatsApp API connection remains uninterrupted. Charges during this period are valid and in line with these policies.

In this case, a refund was issued and we remained in communication throughout to ensure transparency and support. If you have any further concerns, we’re here to help: https://respond.io/contact

Thanks again for your feedback and for giving respond.io a try.

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