respond.io Pricing Overview

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Free Trial

Starter

Starting at $99.00

Per Month

Growth

Starting at $199.00

1000 Monthly Active Contacts (MAC) Per Month

Advanced

Starting at $349.00

1000 Monthly Active Contacts (MAC) Per Month

Enterprise

Start your 7-Days Free Trial. No credit card required.
Save more by subscribing to an Annual plan.

respond.io has 4 pricing editions. A free trial of respond.io is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for respond.io is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase respond.io must be conducted with the seller.

Start your 7-Days Free Trial. No credit card required.
Save more by subscribing to an Annual plan.

Pricing information was last updated on October 10, 2024

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respond.io Pricing Reviews

(2)

Verified User in Information Technology and Services

3/12/2025

"Respond is a good tool"

5/5

What do you like best about respond.io?

"I really like respond.io's customer service; they are always helpful and responsive. Additionally, their platform is very easy to use and has a beautiful, user-friendly interface Review collected by and hosted on G2.com.

What do you dislike about respond.io?

don’t like that respond.io doesn’t provide support on weekends, which can be inconvenient. Also, I find the pricing to be quite high Review collected by and hosted on G2.com.

Response from George Wong of respond.io

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Thank you for your positive feedback! We’re glad to hear that you find our customer service helpful and our platform easy to use. We appreciate your thoughts on weekend support and pricing and always value input from our users.

If you ever need assistance, feel free to reach out. We’re here to ensure you get the best experience with respond.io!

Kwan H.

COO

Small-Business (50 or fewer emp.)

8/25/2025

"Payment issues and very unethical"

0/5

What do you like best about respond.io?

We liked how we could manage whatsapp templates Review collected by and hosted on G2.com.

What do you dislike about respond.io?

They way they treated our team after payment issues, I spent hours on the phone to the bank teying to get them paid as their charges were suspicious and they were flagged.

We sorted it and explained but we paid for the overdue invoice and explained the issue and they told us we paid for the period the account was frozen when the account was inactive.

We explained but the account was inactive there should be no charge and we couldn't pay because there is something suspicious on their side, we just want what we paid for becaise the payment issie has caused us to waste a lot of time. They refused to help and kept the money and wanted us to pay for 3 months while only having received one month of the service.

Charging for services you didn't provide is no right and we assume that is why they are flagged. Review collected by and hosted on G2.com.

Response from George Wong of respond.io

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Thank you for your feedback — we’re sorry to hear about the frustration caused and appreciate the opportunity to clarify.

As per our Terms of Service, accounts in a frozen state remain technically active in order to preserve customer data and continue processing incoming messages. This ensures no message is lost and your WhatsApp API connection remains uninterrupted. Charges during this period are valid and in line with these policies.

In this case, a refund was issued and we remained in communication throughout to ensure transparency and support. If you have any further concerns, we’re here to help: https://respond.io/contact

Thanks again for your feedback and for giving respond.io a try.