WATI is one of the most efficient platforms I have ever used. The system is intuitive, fast, and offers an excellent solution for all our automation needs on WhatsApp. Technical support is always available, patient in their explanations, and helpful in resolving any issues. I highly recommend WATI to anyone seeking a blend of professionalism, innovation, and personal attention. Review collected by and hosted on G2.com.

I don't find anything I don't like so far; I love all the features and the ease of use. Review collected by and hosted on G2.com.

I found Wati particularly valuable in its capacity for maintaining large data, which greatly aids in my marketing efforts for Income Tax filing. This feature allows for efficient storage and handling of extensive information, which is crucial given the nature of my work. I also appreciate Wati for its ability to maintain notes and keep track. These functions are incredibly useful as they help organize tasks and ensure no detail is missed in marketing endeavors. Additionally, I found the initial setup of Wati to be easy, which is a significant advantage, especially since this is our first experience with marketing software. Review collected by and hosted on G2.com.

I find it problematic that when multiple people are involved in handling customer inquiries, the leads are not automatically restricted to the particular advisor who originally handled the chat. This can cause confusion and inefficiencies, as advisors might not have the context or the personal rapport with the customer that the initial advisor had. Review collected by and hosted on G2.com.

I see Wati has a great platform for automation and marketing, which are key elements for our business. I like the chatbot feature as it helps us automate chats based on their category, allowing us to reach a larger audience effortlessly. Additionally, I find the marketing campaigns feature very beneficial as it enables us to send marketing content and reach more people easily without worrying about our number being blocked. This capability of executing marketing campaigns smoothly is one of the cool features I value highly. Review collected by and hosted on G2.com.

I find the campaign rules problematic because the need for content approval causes delays in our marketing efforts, making our campaigns late. Additionally, the pricing structure for campaign messages could be more transparent and user-friendly. Also, while the initial setup for Wati is easy, the process involving meta things and verification is somewhat complicated. Review collected by and hosted on G2.com.

Wati offers seamless WhatsApp integration with CRMs like Zoho, making customer communication effortless. The automation workflows and broadcast features are easy to set up and save a lot of manual effort. The interface is user-friendly and the support team is responsive. Review collected by and hosted on G2.com.

Sometimes the automation builder feels limited — especially when handling complex conditions or multiple scenarios in one workflow. Also, analytics and reporting could be more detailed to track message performance and conversions better. Review collected by and hosted on G2.com.

I appreciate that Wati connects us directly to WhatsApp, providing our customer experience agents with an efficient channel to monitor, manage, and assist customers seamlessly. The integration makes it convenient for our team to directly interact with customers on a platform they already use extensively, enhancing our support capabilities. I really enjoy the ease of use at the agent level, which simplifies operations significantly. Our marketing team noted that the initial setup was straightforward once the WhatsApp requirements were met, highlighting the platform's user-friendly nature. Review collected by and hosted on G2.com.

I find the reporting capabilities of Wati lacking. The reporting suite could be more comprehensive, ideally with the ability to create custom KPIs. Additionally, it would be beneficial to have an automatic cut-off feature for abandoned chats. Review collected by and hosted on G2.com.

I find Wati fantastic for its seamless integration with WhatsApp Business API, simplifying the process remarkably. The experience and insights it provides for configuring both Meta and WhatsApp connections stand out, making the setup not just simple but also efficient. I appreciate how easy it is to integrate AI chatbot elements into the system, adding value by streamlining communication tasks. The initial setup was straightforward, which made getting started with Wati hassle-free. Review collected by and hosted on G2.com.

I find the account management and cancellation process with Wati challenging. When I contacted support to cancel my account, they were unresponsive and did not assist me. I had to search the website extensively, as there was no straightforward option to cancel my account from the user dashboard. The process was unnecessarily complicated, misleading, and introduced friction, making it very difficult to find how to cancel the account. Review collected by and hosted on G2.com.

This platform offers the best interface for mass broadcasting marketing messages. When our customers reply to us, we are always ready to respond to their queries with the help of the AI chatbot. We have managed to reduce our customer service agents' workload by 40%, which has allowed us to redirect our workforce toward more productive tasks and invest in developing their knowledge and skills. Review collected by and hosted on G2.com.

The only drawback I noticed is that we are unable to start a conversation with our customers unless they reach out to us first. Review collected by and hosted on G2.com.

I love Wati's ability to create new chatbots, which is incredibly useful since we can develop a distinct chatbot for each service offered at the university, thus ensuring more precise and specialized attention. Additionally, I appreciate that it provides automated responses outside of working hours, helping to maintain continuity in customer service. I found the initial setup of Wati to be simple and hassle-free, which greatly facilitated its implementation in our daily operations. Review collected by and hosted on G2.com.

The criteria used to assign the category to the distribution templates are not clear, and I need a detailed explanation of why a different category is assigned than the one I request, even when I meet the listed criteria. Review collected by and hosted on G2.com.

I love Wati for its intuitive and user-friendly interface, which made the transition and setup processes straightforward and smooth. Its seamless integration with Shopify enhances my e-commerce operations significantly. I find the automated chat flows incredibly effective for managing both sales and support functions. The chat automation and broadcast campaigns are perfect solutions for promotions and product launches, ensuring communication remains smooth and professional. Wati has proven to increase our response rates and improve lead conversions. Additionally, it delivers faster customer service, which is crucial for maintaining a competitive edge. The ability to effortlessly integrate and handle chat routing and templates adds efficiency to our workflow. I appreciate that Wati can transform WhatsApp into a powerful tool for sales and support, making it the best solution out there for e-commerce businesses. Review collected by and hosted on G2.com.

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WATI has been a game-changer for us at NODO. As a company that designs and operates loyalty programs, promotions, and customer experience solutions, we rely heavily on WhatsApp as a key channel. WATI has allowed us to build responsive, scalable and automated workflows that have made a real impact across several projects.

What I love the most is how intuitive the platform is — our team was able to get started quickly, and we’ve used it for everything from customer registration and engagement, to prize redemptions and customer service flows. The broadcast feature, integrations, and analytics have been especially useful for tracking performance and optimizing campaigns in real time.

Support has also been fast and friendly whenever we’ve needed help. WATI keeps evolving and that’s exciting — it means we can keep improving how we connect with people.

Highly recommended for any team that wants to take WhatsApp to the next level. Review collected by and hosted on G2.com.

We have successfully integrated the GPT API but we would love to see Wati develop more iA integrations and functionality that will allow us to train a model and allow it to automatically handle the most frequent queries we receive, thus making an improvement to the automated responses and flows that we use today, providing a better experience to users. Review collected by and hosted on G2.com.