# Best WhatsApp Marketing Software for Medium-Sized Businesses *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Products classified in the overall WhatsApp Marketing category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business WhatsApp Marketing to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business WhatsApp Marketing category. In addition to qualifying for inclusion in the WhatsApp Marketing Software category, to qualify for inclusion in the Medium-Sized Business WhatsApp Marketing Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top WhatsApp Marketing Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (230 reviews) | Conversational commerce with product catalogs in-chat | "[WhatsApp Business Platform is Essential for My Fashion Brand](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12788911)" | | 2 | [Insider One](https://www.g2.com/products/insider-one/reviews) | 4.8/5.0 (1,390 reviews) | Omnichannel journey orchestration with WhatsApp commerce | "[Insider One unifies data and channels with a truly fluid Journey Orchestration](https://www.g2.com/survey_responses/insider-one-review-13037392)" | | 3 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (478 reviews) | WhatsApp broadcast campaigns with chatbot automation | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 4 | [respond.io](https://www.g2.com/products/respond-io/reviews) | 4.8/5.0 (497 reviews) | Omnichannel inbox with WhatsApp broadcast workflows | "[End-to-End Revenue Lifecycle Management That Scales High-Volume Conversations](https://www.g2.com/survey_responses/respond-io-review-12980655)" | | 5 | [WebEngage](https://www.g2.com/products/webengage/reviews) | 4.5/5.0 (754 reviews) | Omnichannel retention journeys with WhatsApp automation | "[WebEngage’s Strong Focus on Customer Retention and Engagement](https://www.g2.com/survey_responses/webengage-review-12980908)" | | 6 | [indigitall](https://www.g2.com/products/indigitall/reviews) | 4.8/5.0 (430 reviews) | WhatsApp customer service with omnichannel automation | "[Intuitive, effective, and fast](https://www.g2.com/survey_responses/indigitall-review-13072568)" | | 7 | [MSG91](https://www.g2.com/products/msg91/reviews) | 4.5/5.0 (196 reviews) | OTP authentication and transactional WhatsApp workflows | "[Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing](https://www.g2.com/survey_responses/msg91-review-12262112)" | | 8 | [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) | 4.4/5.0 (14,172 reviews) | Multi-channel automation with WhatsApp via webhooks | "[Efficient Automation with Solid Support](https://www.g2.com/survey_responses/activecampaign-review-11726223)" | | 9 | [CleverTap](https://www.g2.com/products/clevertap/reviews) | 4.6/5.0 (642 reviews) | — | "[Multichannel Engagement & Powerful Journeys and Segmentation with Agentic AI](https://www.g2.com/survey_responses/clevertap-review-12504629)" | | 10 | [QuickReply.ai](https://www.g2.com/products/quickreply-ai/reviews) | 4.8/5.0 (78 reviews) | — | "[QuickReply’s Attention to Detail Made Our WhatsApp Bot Process Seamless](https://www.g2.com/survey_responses/quickreply-ai-review-12923319)" | ## G2 Grid® for WhatsApp Marketing Software ![G2 Grid® for WhatsApp Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/whatsapp-marketing/grids.png?focus%5B%5D=43119&focus%5B%5D=1281845&focus%5B%5D=5290&focus%5B%5D=144283&focus%5B%5D=16131&focus%5B%5D=56231&focus%5B%5D=69703&focus%5B%5D=133616) Highlighted products: Insider One, WhatsApp Business Platform, WebEngage, Wati, CleverTap, MoEngage, respond.io, and indigitall. Underlying data: [Grid® JSON](https://www.g2.com/categories/whatsapp-marketing/grids.json?focus%5B%5D=insider-one&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=webengage&focus%5B%5D=wati&focus%5B%5D=clevertap&focus%5B%5D=moengage&focus%5B%5D=respond-io&focus%5B%5D=indigitall&segment=mid-market) ## How Many WhatsApp Marketing Software Products Does G2 Track? **Total Products under this Category:** 246 ### Category Stats (Jul 2026) - **Average Rating**: 4.58/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: 360Dialog (+1.11%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month *Last updated: July 13, 2026* ## How Does G2 Rank WhatsApp Marketing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 33,100+ Authentic Reviews - 246+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### ClickSend ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1009427&secure%5Bchosen_at%5D=2026-07-13T22%3A22%3A58Z&secure%5Bdisplayable_resource_id%5D=1781&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1781&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=138049&secure%5Bresource_id%5D=1009427&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fwhatsapp-marketing%2Fmid-market&secure%5Btoken%5D=d9d899367534e55a4342d1fe93e2658e0355febea7a146328a3cd8547d829132&secure%5Burl%5D=https%3A%2F%2Ftry.clicksend.com%2Fen%2Fstart-sending%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dppc_campaign&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated WhatsApp Marketing Software Products in 2026? ### 1. [Insider One](https://www.g2.com/products/insider-one/reviews) Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 2025 Leader in the Gartner Magic Quadrant for Personalization Engines #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. The company is woman-founded and predominantly women-owned, with 70% of senior executive roles, including the CEO, CMO, CHRO, and CFO, held by women. Through initiatives such as 100 Cities, 100 Projects, Young Engineers Club, SheCodes, and SheLeads, Insider One continues to expand its positive impact across global communities, driving opportunities, inclusion, education, and equity for this and future generations." **Average Rating:** 4.8/5.0 **Total Reviews:** 1,390 **Who Is the Company Behind Insider One?** - **Seller:** [Insider One](https://www.g2.com/sellers/insider-one) - **Company Website:** https://useinsider.com - **Year Founded:** 2012 - **HQ Location:** Global - **Twitter:** @insiderone (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/insiderone/ (1,530 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Specialist, Marketing Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 46% Mid-Market, 28% Small-Business #### What Are Insider One's Pros and Cons? **Pros:** - Ease of Use (222 reviews) - Customer Engagement (205 reviews) - Personalization (181 reviews) - Engagement (169 reviews) - Customer Support (162 reviews) **Cons:** - Learning Curve (81 reviews) - Difficult Learning (38 reviews) - Time-Consuming (37 reviews) - High Learning Curve (31 reviews) - Integration Issues (29 reviews) ### What Do G2 Reviewers Say About Insider One? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Insider One, appreciating quick campaign edits with predefined templates. - Users value the **dynamic customer engagement** strategies of Insider One, enhancing personalized interactions across multiple channels. - Users value the **personalization capabilities** of Insider One, enhancing customer engagement and boosting conversion rates across channels. - Users value the **high engagement rates** achieved through personalized messaging and timely product recommendations across multiple channels. - Users appreciate the **proactive support** from the Customer Success team, aiding in issue resolution and strategic insights. **Cons:** - Users find the **learning curve steep** due to numerous features, but support helps ease the transition. - Users find the **difficult learning** curve challenging, making the onboarding process time-consuming and sometimes overwhelming. - Users find the **time-consuming campaign and survey setup** hampers efficiency and requires external support for designs. - Users note a **high learning curve** with Insider One, making initial navigation and setup quite challenging. - Users experience **integration issues** with Insider One, facing delays and technical challenges during the setup process. #### What Are Recent G2 Reviews of Insider One? **"[Complete and intuitive platform, with fast and efficient support](https://www.g2.com/survey_responses/insider-one-review-13036694)"** **Rating:** 4.5/5.0 stars *— Arlete M.* [Read full review](https://www.g2.com/survey_responses/insider-one-review-13036694) --- **"[Insider One unifies data and channels with a truly fluid Journey Orchestration](https://www.g2.com/survey_responses/insider-one-review-13037392)"** **Rating:** 5.0/5.0 stars *— Gabriel A.* [Read full review](https://www.g2.com/survey_responses/insider-one-review-13037392) --- #### What Are G2 Users Discussing About Insider One? - [Do you recommend connecting Insider with Yotpo?](https://www.g2.com/discussions/do-you-recommend-connecting-insider-with-yotpo) - 1 comment - [Can we decide which campaigns need to be prioritized more when users are eligible for multiple journeys and can receive multiple messages?](https://www.g2.com/discussions/can-we-decide-which-campaigns-need-to-be-prioritized-more-when-users-are-eligible-for-multiple-journeys-and-can-receive-multiple-messages) - 1 comment - [Does Insider offer predictive segments to target users?](https://www.g2.com/discussions/does-insider-offer-predictive-segments-to-target-users) - 1 comment - [Is it possible to send personalized product recommendations on web push?](https://www.g2.com/discussions/is-it-possible-to-send-personalized-product-recommendations-on-web-push) - 1 comment - [How can Insider help personalize experiences while respecting customers’ privacy?](https://www.g2.com/discussions/how-can-insider-help-personalize-experiences-while-respecting-customers-privacy) - 1 comment ### 2. [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) The WhatsApp Business Platform (API) is a powerful tool that enables businesses to connect with their customers on a personal level, at scale. With over 2 billion monthly active users on WhatsApp, this API provides a unique opportunity for businesses to build meaningful relationships with their audience. Ideal For: - Businesses seeking to send marketing messages, enhance customer engagement through transactional messages, authentication messages and support messages - Enterprises looking to automate routine communication tasks - Marketers aiming to leverage WhatsApp's vast user base for targeted campaigns Benefits: - Improved Customer Experience: Provide instant support and personalized interactions - Increased Efficiency: Automate routine tasks, freeing up resources for more strategic initiatives - Enhanced Data Insights: Gain valuable insights into customer behavior Key Features: - Scalable Messaging: Send and receive messages programmatically - Multimedia Support: Share text, images, documents, and links - Personalized Interactions: Use customer data to create tailored experiences - Omnichannel Support: Integrate WhatsApp with existing channels - Robust Analytics: Track key metrics to optimize campaigns - High Uptime and Security: Enjoy 99.9% uptime and SOC2 and ISO 27001 certifications **Average Rating:** 4.6/5.0 **Total Reviews:** 230 **Who Is the Company Behind WhatsApp Business Platform?** - **Seller:** [Meta Platforms, Inc](https://www.g2.com/sellers/meta-platforms-inc) - **Company Website:** https://about.meta.com/ - **Year Founded:** 2008 - **HQ Location:** Menlo Park, CA - **Twitter:** @Meta (9,891,711 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/meta/ (158,764 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 65% Small-Business, 24% Mid-Market #### What Are WhatsApp Business Platform's Pros and Cons? **Pros:** - Ease of Use (48 reviews) - Automation (25 reviews) - Automation Features (25 reviews) - Features (22 reviews) - Easy Communication (17 reviews) **Cons:** - Limitations (19 reviews) - Messaging Issues (17 reviews) - Missing Features (11 reviews) - Template Issues (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About WhatsApp Business Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of WhatsApp Business Platform, enjoying seamless access and efficient customer communication. - Users appreciate the **automation capabilities** of WhatsApp Business Platform, enhancing customer communication and business efficiency. - Users value the **quick and automated reply feature** of WhatsApp Business, enhancing efficiency in customer communication. - Users highlight the **valuable features** of WhatsApp Business Platform, enhancing client connections and boosting business operations seamlessly. - Users appreciate the **easy communication** of WhatsApp Business Platform, enabling fast, reliable, and personal interactions with customers. **Cons:** - Users face **limitations in multi-user access and scalability** , with setup complexities and additional costs affecting their experience. - Users find the **messaging issues** on WhatsApp Business frustrating, affecting their communication and organization with customers. - Users find WhatsApp Business lacking in **advanced features** , such as ads, scheduling, and engaging interface options. - Users face **template issues** that complicate communication, hindering responsiveness and increasing costs for businesses. - Users feel the platform is **expensive** due to high costs for additional features and limited flexibility in templates. #### What Are Recent G2 Reviews of WhatsApp Business Platform? **"[Helpful for Growing Businesses with AI Chat and Broad Reach](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12908627)"** **Rating:** 4.5/5.0 stars *— Anuj J.* [Read full review](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12908627) --- **"[WhatsApp Business Platform is Essential for My Fashion Brand](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12788911)"** **Rating:** 4.0/5.0 stars *— Jacob B.* [Read full review](https://www.g2.com/survey_responses/whatsapp-business-platform-review-12788911) --- ### 3. [WebEngage](https://www.g2.com/products/webengage/reviews) WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with their users across various digital channels. With its comprehensive suite of tools and solutions, WebEngage empowers businesses to understand, engage, and retain customers effectively. - UNIFY CUSTOMER DATA: WebEngage enables businesses to consolidate customer data from various sources, providing real-time insights and allowing dynamic micro-segmentation for targeted campaigns based on specific customer attributes and behaviors. - MULTI-CHANNEL JOURNEYS: With WebEngage's intuitive drag-and-drop workflow builder, businesses can seamlessly design and automate multi-channel customer journeys, ensuring consistent and personalized experiences across channels such as email, SMS, push notifications, and more. - TARGETED CAMPAIGNS: WebEngage empowers businesses to automate personalized campaigns triggered by customer actions and predefined business events. This ensures timely and relevant communication to enhance customer engagement and conversion rates. - AI-DRIVEN PREDICTIVE MODELS: WebEngage Analytics dashboard empowers all metrics required to segment, engage and retain priority customers, churn to convert windows and ROI optimization,This allows businesses to focus their interventions and campaigns for maximum impact and better ROI. - 1:1 PERSONALIZATION: WebEngage enables businesses to deliver personalized experiences at scale. By incorporating user intent, preferences, and other relevant data, businesses can tailor their communications to each individual customer, fostering omni-channel customer engagement. What's more? WebEngage’s platform is quick and easy to integrate. Compatible with range of ESP and MSP, all it takes is a few hours from the tech team. Presence across the globe: With headquarters in India, WebEngage has expanded its operations globally with offices and presence in the Middle East & Africa region, Southeast Asia, and South America. **Average Rating:** 4.5/5.0 **Total Reviews:** 754 **Who Is the Company Behind WebEngage?** - **Seller:** [WebEngage](https://www.g2.com/sellers/webengage) - **Company Website:** https://webengage.com - **Year Founded:** 2011 - **HQ Location:** Mumbai - **Twitter:** @webengage (5,055 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2663547/ (367 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Education Management - **Company Size:** 55% Mid-Market, 27% Small-Business #### What Are WebEngage's Pros and Cons? **Pros:** - Ease of Use (61 reviews) - Analytics (47 reviews) - Journey Creation (43 reviews) - Helpful (42 reviews) - Features (39 reviews) **Cons:** - Learning Curve (23 reviews) - Slow Performance (20 reviews) - Time-Consuming (17 reviews) - Missing Features (16 reviews) - Steep Learning Curve (14 reviews) ### What Do G2 Reviewers Say About WebEngage? *AI-generated summary from verified user reviews* **Pros:** - Users find WebEngage to be **very easy to use** , enhancing engagement and facilitating smooth integration with other tools. - Users commend the **powerful analytics and segmentation features** of WebEngage, enhancing engagement and conversion rates seamlessly. - Users love the **intuitive journey designer** of WebEngage, enabling effortless creation of multi-channel campaigns. - Users praise WebEngage for its **helpful support team** that efficiently resolves issues and enhances user engagement. - Users value the **feature-rich experience** of WebEngage, enhancing usability and flexibility for effective engagement. **Cons:** - New users face a **steep learning curve** with WebEngage, requiring time and support to navigate the platform effectively. - Users face **slow performance** issues with loading segments and dashboard, causing delays that hinder productivity. - Users find the **time-consuming live segment loading** and setup process can lead to inefficiencies during use. - Users are frustrated with the **missing features** and slow enhancements, which limit their experience and exploration. - Users face a **steep learning curve** with WebEngage, making it challenging to master its complex interface and features. #### What Are Recent G2 Reviews of WebEngage? **"[WebEngage’s Strong Focus on Customer Retention and Engagement](https://www.g2.com/survey_responses/webengage-review-12980908)"** **Rating:** 4.0/5.0 stars *— Rohit J.* [Read full review](https://www.g2.com/survey_responses/webengage-review-12980908) --- **"[Events Analytics Makes Retention Insights Seamless](https://www.g2.com/survey_responses/webengage-review-12981114)"** **Rating:** 4.5/5.0 stars *— Marmik S.* [Read full review](https://www.g2.com/survey_responses/webengage-review-12981114) --- ### 4. [Wati](https://www.g2.com/products/wati/reviews) Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. **Average Rating:** 4.6/5.0 **Total Reviews:** 478 **Who Is the Company Behind Wati?** - **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d) - **Company Website:** https://www.wati.io/ - **Year Founded:** 2020 - **HQ Location:** Hong Kong, HK - **Twitter:** @Wati_io (594 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/watiglobal/ (275 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Information Technology and Services - **Company Size:** 73% Small-Business, 20% Mid-Market #### What Are Wati's Pros and Cons? **Pros:** - Ease of Use (102 reviews) - Automation (71 reviews) - Customer Support (65 reviews) - Easy Setup (64 reviews) - Features (54 reviews) **Cons:** - Expensive (39 reviews) - Cost (32 reviews) - Pricing Issues (23 reviews) - Missing Features (16 reviews) - Poor Customer Support (16 reviews) ### What Do G2 Reviewers Say About Wati? *AI-generated summary from verified user reviews* **Pros:** - Users highlight WATI's **ease of use** , appreciating its intuitive design and seamless automation for various needs. - Users appreciate the **ease of automation** in WATI, enhancing communication and efficiency for businesses and startups. - Users commend Wati for its **excellent customer support** , highlighting availability, patience, and helpfulness in resolving issues. - Users praise the **super easy setup** of WATI, making integration with WhatsApp seamless and user-friendly for teams. - Users appreciate the **ease of use and flexibility** of Wati, enabling effective communication and automation for businesses. **Cons:** - Users find WATI's pricing **can add up quickly** , especially with high message volumes and additional fees involved. - Users highlight that the **cost** of Wati may be a hurdle for smaller businesses, particularly nonprofits seeking affordability. - Users find **pricing issues** a barrier, especially for smaller businesses and non-profits struggling with costs. - Users desire more **missing features** like dark mode, internal notes, and improved customer service options. - Users highlight the **poor customer support** of Wati, making issue resolution and account management frustratingly difficult. #### What Are Recent G2 Reviews of Wati? **"[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)"** **Rating:** 4.5/5.0 stars *— Shivam P.* [Read full review](https://www.g2.com/survey_responses/wati-review-13092376) --- **"[Seamless API Integration and Reliable Performance for Streamlined Lead Management](https://www.g2.com/survey_responses/wati-review-13035486)"** **Rating:** 5.0/5.0 stars *— Abhishek p.* [Read full review](https://www.g2.com/survey_responses/wati-review-13035486) --- #### What Are G2 Users Discussing About Wati? - [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments ### 5. [CleverTap](https://www.g2.com/products/clevertap/reviews) CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement. CleverTap's CleverAI™ Decisioning Engine and Agentic Universe is designed to maximize ROI. It enables true individualization — where every customer is a segment of one. A suite of intelligent, purpose-built AI agents works seamlessly in the background, optimizing every interaction across message, content, channel, and timing, so teams can stay focused on outcomes. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale. CleverTap is trusted by 2000 customers, including TiltingPoint, Gamebasics, Big Fish, MobilityWare, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco. Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, and Jakarta. For more information, visit clevertap.com or follow us on: LinkedIn: https://www.linkedin.com/company/clevertap/ Twitter: https://twitter.com/CleverTap **Average Rating:** 4.6/5.0 **Total Reviews:** 642 **Who Is the Company Behind CleverTap?** - **Seller:** [CleverTap](https://www.g2.com/sellers/clevertap) - **Company Website:** https://clevertap.com/ - **Year Founded:** 2013 - **HQ Location:** Mountain View, California - **Twitter:** @CleverTap (21,633 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6611801/ (654 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Marketing Manager - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 53% Mid-Market, 28% Small-Business #### What Are CleverTap's Pros and Cons? **Pros:** - Analytics (45 reviews) - Customer Support (45 reviews) - Ease of Use (38 reviews) - Personalization (35 reviews) - Automation (34 reviews) **Cons:** - Learning Curve (29 reviews) - Missing Features (16 reviews) - Not Intuitive (14 reviews) - Expensive (13 reviews) - Complex Features (12 reviews) ### What Do G2 Reviewers Say About CleverTap? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive analytics** of CleverTap, enabling effective campaign performance tracking and valuable insights. - Users appreciate the **responsive customer support** from CleverTap, making it easy to resolve doubts and enhance performance. - Users appreciate the **ease of use** of CleverTap, finding it intuitive and simple for effective campaign management. - Users value the **personalized marketing automation** features of CleverTap, enhancing user engagement through tailored campaigns. - Users value the **automation capabilities** of CleverTap, enhancing customer engagement and retention strategies effectively. **Cons:** - Users find the **learning curve steep** , making it challenging for newcomers to grasp advanced features effectively. - Users find **missing features** like AI campaign creation and complex interface hinder their experience with CleverTap. - Users find the **interface not intuitive** , leading to a steep learning curve and complexities in setup and usage. - Users find CleverTap's pricing **too expensive** , prompting reconsideration of its value and potential usage. - Users find the **interface and features complex** , especially impacting new users and creating a steep learning curve. #### What Are Recent G2 Reviews of CleverTap? **"[Multichannel Engagement & Powerful Journeys and Segmentation with Agentic AI](https://www.g2.com/survey_responses/clevertap-review-12504629)"** **Rating:** 5.0/5.0 stars *— Priyanka R.* [Read full review](https://www.g2.com/survey_responses/clevertap-review-12504629) --- **"[CleverTap’s Predictive Capabilities Makes Engagement More Contextual and Effective](https://www.g2.com/survey_responses/clevertap-review-12952708)"** **Rating:** 4.0/5.0 stars *— Syed A.* [Read full review](https://www.g2.com/survey_responses/clevertap-review-12952708) --- ### 6. [MoEngage](https://www.g2.com/products/moengage/reviews) MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more. Enterprises use MoEngage to be more agile, efficient, and independent. They achieve this by increasing campaign velocity, reducing the time to go live, optimizing at scale, and eliminating redundancy while maintaining data security and privacy. \> Data Ingestion and Management: MoEngage combines data from multiple offline and online sources to help brands gain a 360-degree view of their customers. \> Customer, Journey, and Campaign Insights: MoEngage Analytics provides marketers and product owners with real-time insights into customer behavior, journey, product usage, preferences, and interests. \> Segmentation and Personalization: Brands can leverage MoEngage’s Real-time Segmentation and Personalization suite to orchestrate journeys and build 1:1 experiences across the website, mobile, email, social, and instant messaging channels. \> Transactional Messaging/Critical Alert Infrastructure: MoEngage Inform, the transactional messaging infrastructure, helps brands unify their promotional and transactional communication on a single platform, enabling better insights and lower maintenance costs. \> Proprietary AI Agents and Machine Learning: MoEngage’s AI Agents help marketers develop winning copies and creatives, build customer segments, craft relevant journeys, optimize campaigns and channels that boost engagement, and reduce campaign go-live times. MoEngage complies with GDPR, CCPA, SOC2 Type 2, CSA STAR Level 2, ISO 27001:2022, HIPAA, PIMS ISO 27701: 2019, and the BCMS ISO 22301: 2019 requirements to fulfill the data privacy and security needs of enterprise brands. For over a decade, leading consumer brands in 60+ countries have been using MoEngage to reach enterprise goals that are most important to their global business without compromising quality or speed of execution. Our ever-expanding partner ecosystem helps enterprise brands build a lean, flexible, and reliable martech stack. With offices in 13 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. **Average Rating:** 4.5/5.0 **Total Reviews:** 509 **Who Is the Company Behind MoEngage?** - **Seller:** [MoEngage](https://www.g2.com/sellers/moengage) - **Company Website:** https://www.moengage.com/ - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @moengage (2,530 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4800048/ (899 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Online Media - **Company Size:** 56% Mid-Market, 24% Small-Business #### What Are MoEngage's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Features (38 reviews) - Analytics (32 reviews) - Helpful (32 reviews) - Campaign Management (30 reviews) **Cons:** - Missing Features (16 reviews) - Learning Curve (14 reviews) - Limitations (12 reviews) - Complexity (10 reviews) - Difficult Learning (9 reviews) ### What Do G2 Reviewers Say About MoEngage? *AI-generated summary from verified user reviews* **Pros:** - Users praise MoEngage for its **ease of use** , enabling streamlined data management and user-friendly campaign management. - Users rave about the **ease of building funnels** with MoEngage, facilitating quick insights for decision-making and QA. - Users value the **real-time analytics** of MoEngage, facilitating effective decision-making and improved user insights. - Users find MoEngage **extremely helpful** for segment flows and data management, enhancing campaign effectiveness and team collaboration. - Users find MoEngage's **Campaign Management** effective for segmenting audiences and optimizing their marketing efforts. **Cons:** - Users find **missing session-related attributes** problematic, often needing tech support and facing notification issues on Android devices. - Users find the **steep learning curve** of MoEngage challenging, especially for those unfamiliar with its complexities. - Users find limitations in MoEngage’s **live features and AI accuracy** , making it less effective than expected. - Users find the **complexity in managing segments** challenging, especially with additional costs and untrained AI features. - Users find the **difficult learning curve** of MoEngage challenging, especially for new users navigating its features. #### What Are Recent G2 Reviews of MoEngage? **"[MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys](https://www.g2.com/survey_responses/moengage-review-12502802)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/moengage-review-12502802) --- **"[Effortless Funnel Building and Real-Time Segmentation](https://www.g2.com/survey_responses/moengage-review-12111630)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/moengage-review-12111630) --- #### What Are G2 Users Discussing About MoEngage? - [What is MoEngage used for?](https://www.g2.com/discussions/moengage-what-is-moengage-used-for) - 1 comment, 1 upvote - [What is MoEngage used for?](https://www.g2.com/discussions/what-is-moengage-used-for) - 2 comments ### 7. [respond.io](https://www.g2.com/products/respond-io/reviews) Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. **Average Rating:** 4.8/5.0 **Total Reviews:** 497 **Who Is the Company Behind respond.io?** - **Seller:** [respond.io](https://www.g2.com/sellers/respond-io) - **Company Website:** https://respond.io/ - **Year Founded:** 2017 - **HQ Location:** Kuala Lumpur, Malaysia - **Twitter:** @respond_io (1,425 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/respondio/ (195 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Leisure, Travel & Tourism, Information Technology and Services - **Company Size:** 63% Small-Business, 19% Mid-Market #### What Are respond.io's Pros and Cons? **Pros:** - Ease of Use (98 reviews) - Customer Support (51 reviews) - Helpful (46 reviews) - Easy Setup (34 reviews) - Integrations (33 reviews) **Cons:** - Missing Features (18 reviews) - Messaging Issues (15 reviews) - Expensive (14 reviews) - Chat Functionality (10 reviews) - Template Issues (8 reviews) ### What Do G2 Reviewers Say About respond.io? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of respond.io, finding it simple and seamless to operate. - Users praise the **excellent customer support** from respond.io, noting their responsiveness and effective assistance. - Users value the **helpful support** from respond.io, making the service easy to use across shifts. - Users find the **easy setup** of respond.io intuitive and straightforward, enhancing their customer support experience effortlessly. - Users commend the **excellent integrations** of respond.io, facilitating streamlined communication across multiple channels effortlessly. **Cons:** - Users find that **missing features** in respond.io, like pipelines, hinder its effectiveness compared to competitors. - Users face **messaging issues** with respond.io, including silent voice messages and difficulties with workflows and synchronization. - Users feel the platform is **expensive** , especially for growing businesses, making it less accessible for expansion. - Users are dissatisfied with the **limited chat functionality** and lack of essential features in respond.io. - Users dislike the **template limitations** that hinder the ability to personalize replies and require a response first. #### What Are Recent G2 Reviews of respond.io? **"[End-to-End Revenue Lifecycle Management That Scales High-Volume Conversations](https://www.g2.com/survey_responses/respond-io-review-12980655)"** **Rating:** 5.0/5.0 stars *— Stephen O.* [Read full review](https://www.g2.com/survey_responses/respond-io-review-12980655) --- **"[Sleek UI, Fast Onboarding, and AI Agents That Drive Real Sales](https://www.g2.com/survey_responses/respond-io-review-13066759)"** **Rating:** 5.0/5.0 stars *— Paul E.* [Read full review](https://www.g2.com/survey_responses/respond-io-review-13066759) --- #### What Are G2 Users Discussing About respond.io? - [What does intercom do?](https://www.g2.com/discussions/what-does-intercom-do) - [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments - [How do you use respond io?](https://www.g2.com/discussions/how-do-you-use-respond-io) - [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments ### 8. [indigitall](https://www.g2.com/products/indigitall/reviews) indigitall is a comprehensive customer engagement platform built to deliver seamless, personalized experiences across every digital touchpoint. By unifying all your inbound and outbound communication channels—including push notifications, WhatsApp, and advanced AI Agents—we provide the tools for you to genuinely understand your audience. This holistic approach empowers brands to launch automated, targeted campaigns that not only boost engagement but directly drive conversion and long-term customer value. To learn more, visit indigitall.com. **Average Rating:** 4.8/5.0 **Total Reviews:** 430 **Who Is the Company Behind indigitall?** - **Seller:** [indigitall](https://www.g2.com/sellers/indigitall) - **Company Website:** https://indigitall.com - **Year Founded:** 2013 - **HQ Location:** Spain - **Twitter:** @indigitall (118 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/indigitall/ (96 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Journalist, Marketing - **Top Industries:** Telecommunications, Marketing and Advertising - **Company Size:** 41% Mid-Market, 36% Small-Business #### What Are indigitall's Pros and Cons? **Pros:** - Ease of Use (43 reviews) - Helpful (38 reviews) - Useful (28 reviews) - Customer Support (27 reviews) - Automation (26 reviews) **Cons:** - Learning Curve (16 reviews) - Steep Learning Curve (10 reviews) - Feature Complexity (9 reviews) - Integration Issues (8 reviews) - Not Intuitive (7 reviews) ### What Do G2 Reviewers Say About indigitall? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of indigitall, efficiently managing all communications from a single, intuitive platform. - Users value the **helpful customer support** , noting prompt resolutions and smooth operation for both clients and workers. - Users praise the **ease of creating personalized, real-time messages** across multiple channels, streamlining their marketing efforts. - Users value the **responsive customer support** of indigitall, enhancing their experience with quick and helpful assistance. - Users love the **automation capabilities** of Indigitall, enabling efficient and targeted marketing campaigns across multiple channels. **Cons:** - Users find the **learning curve steep** , especially when starting with Indigitall's extensive features and tools. - Users find the **steep learning curve** challenging initially as they navigate Indigitall's extensive features and interface. - Users note that some features have a **steep learning curve** , making initial use of Indigitall challenging for beginners. - Users face **integration issues** with Salesforce and complex systems, highlighting the need for more straightforward solutions. - Users find the **learning curve steep** , especially newcomers struggling to navigate Indigitall's extensive features. #### What Are Recent G2 Reviews of indigitall? **"[Intuitive, effective, and fast](https://www.g2.com/survey_responses/indigitall-review-13072568)"** **Rating:** 5.0/5.0 stars *— Alejandro B.* [Read full review](https://www.g2.com/survey_responses/indigitall-review-13072568) --- **"[This application makes my work easier.](https://www.g2.com/survey_responses/indigitall-review-13075442)"** **Rating:** 5.0/5.0 stars *— LUIS D.* [Read full review](https://www.g2.com/survey_responses/indigitall-review-13075442) --- ### 9. [Gupshup](https://www.g2.com/products/gupshup/reviews) Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month. **Average Rating:** 4.4/5.0 **Total Reviews:** 66 **Who Is the Company Behind Gupshup?** - **Seller:** [Gupshup](https://www.g2.com/sellers/gupshup) - **Year Founded:** 2004 - **HQ Location:** San Francisco, US - **Twitter:** @gupshup (3,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3762143 (962 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Automotive, Computer Software - **Company Size:** 49% Mid-Market, 30% Enterprise #### What Are Gupshup's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Customer Support (23 reviews) - Helpful (14 reviews) - Easy Integrations (11 reviews) - Features (11 reviews) **Cons:** - Dashboard Issues (5 reviews) - Poor Customer Support (4 reviews) - Slow Performance (4 reviews) - Delayed Response (3 reviews) - Inadequate Reporting (3 reviews) ### What Do G2 Reviewers Say About Gupshup? *AI-generated summary from verified user reviews* **Pros:** - Users find GupShup's platform highly **easy to use** , facilitating seamless integration and effective marketing campaigns. - Users value the **exceptional customer support** from Gupshup, especially during SMS service guideline changes. - Users value Gupshup's **reliable and versatile messaging platform** that enhances customer engagement and marketing effectiveness. - Users value the **easy integrations** with CRM and other products, enhancing their overall experience with Gupshup. - Users love Gupshup’s **user-friendly tools** that streamline automated workflows and enhance personalized messaging for effective campaigns. **Cons:** - Users find the **dashboard issues** frustrating, noting the need for better UI/UX and template editing options. - Users express concerns over **poor customer support** , citing slow response times and lack of dedicated assistance. - Users experience **slow performance** with Gupshup, facing lag and delayed template updates, impacting usability. - Users report **delayed response** from support team, affecting their overall experience despite cooperative assistance. - Users find the **reporting system inadequate** , often facing complications and lacking intuitiveness in their dashboard experience. #### What Are Recent G2 Reviews of Gupshup? **"[Stable WhatsApp API + HubSpot Integration for Scalable Marketing Automation](https://www.g2.com/survey_responses/gupshup-review-12709981)"** **Rating:** 4.5/5.0 stars *— Dhiraj R.* [Read full review](https://www.g2.com/survey_responses/gupshup-review-12709981) --- **"[Simple Multi-Channel Chatbots with Strong Delivery, Analytics, and Personalization](https://www.g2.com/survey_responses/gupshup-review-12949449)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/gupshup-review-12949449) --- #### What Are G2 Users Discussing About Gupshup? - [Is Gupshup good?](https://www.g2.com/discussions/is-gupshup-good) - 1 comment, 1 upvote - [What is Gupshup platform?](https://www.g2.com/discussions/what-is-gupshup-platform) - [What does Gupshup does?](https://www.g2.com/discussions/what-does-gupshup-does) ### 10. [Braze](https://www.g2.com/products/braze/reviews) Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. Braze has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. The company is headquartered in New York with 15 offices across the Americas, EMEA, and APAC. Learn more at braze.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,662 **Who Is the Company Behind Braze?** - **Seller:** [Braze](https://www.g2.com/sellers/braze) - **Company Website:** https://www.braze.com - **Year Founded:** 2011 - **HQ Location:** New York - **Twitter:** @Braze (16,323 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/792882/ (2,297 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CRM Manager, Marketing Manager - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 54% Mid-Market, 27% Enterprise #### What Are Braze's Pros and Cons? **Pros:** - Ease of Use (385 reviews) - Intuitive (189 reviews) - Automation (151 reviews) - Customer Support (151 reviews) - Features (151 reviews) **Cons:** - Learning Curve (159 reviews) - Missing Features (149 reviews) - Limitations (102 reviews) - Limited Features (93 reviews) - Steep Learning Curve (86 reviews) ### What Do G2 Reviewers Say About Braze? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Braze, appreciating its intuitive design and clear documentation for seamless learning. - Users appreciate Braze for its **intuitive interface** , enabling effortless creation of personalized messaging campaigns. - Users love Braze for its **easy automation and personalization** , enabling seamless multichannel messaging campaigns efficiently. - Users praise Braze for its **responsive customer support** , making implementation and daily use a seamless experience. - Users value the **user-friendly interface** of Braze, which enhances multichannel management and campaign personalization. **Cons:** - Users find the **learning curve steep** , with a complex UI that requires time and team assistance to navigate. - Users note the **missing features** in Braze, wishing for better reporting, mobile wallet solutions, and customization options. - Users find **limitations in reporting and unnecessary complexity** for simple surveys, impacting overall usability for basic tasks. - Users desire **improved features** in Braze, particularly for analytics and feedback collection, finding it somewhat lacking. - Users face a **steep learning curve** with Braze, making initial setup and mastering advanced features challenging. #### What Are Recent G2 Reviews of Braze? **"[Smooth sailing](https://www.g2.com/survey_responses/braze-review-8154150)"** **Rating:** 5.0/5.0 stars *— Ákos V.* [Read full review](https://www.g2.com/survey_responses/braze-review-8154150) --- **"[Powerful multi-channel engagement platform](https://www.g2.com/survey_responses/braze-review-7258144)"** **Rating:** 4.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/braze-review-7258144) --- ### 11. [QuickReply.ai](https://www.g2.com/products/quickreply-ai/reviews) QuickReply.ai is a type of omnichannel messaging automation software that helps B2C companies manage, automate, and optimize customer conversations across WhatsApp, Instagram, Facebook Messenger, SMS, and web chat. The platform is designed for teams that handle high-volume inbound and outbound communication and need structured workflows for lead capture, qualification, customer support, and lifecycle messaging. It supports organizations in education, healthcare, financial services, retail, hospitality, and other consumer-facing sectors. QuickReply.ai enables businesses to centralize conversations, automate repetitive interactions, and build consistent communication journeys across the entire customer lifecycle. The system connects acquisition activities such as collecting leads or responding to inquiries, consideration and evaluation stages where prospects request details or guidance, conversion and purchase tasks involving reminders and transactional messages, and post-purchase engagement such as support, feedback, and retention workflows. The software includes a visual journey builder for mapping automated flows, rule-based logic for routing and follow-ups, and data connections with CRMs or internal systems for dynamic personalization. Its GenAI chatbot capability allows users to automate FAQ responses, guide customers through multi-step queries, summarize conversations for agents, and support hybrid bot–agent workflows. A unified inbox offers a single view of all conversations across channels, ensuring that teams can manage messages efficiently while retaining full context. Key use cases supported by QuickReply.ai include automated lead qualification, appointment or demo scheduling, response to FAQs, sending timely alerts or updates, and maintaining structured support conversations. The platform is utilized by more than 1,500 companies across 29 countries, including organizations in education, wellness, manufacturing, and consumer packaged goods, to streamline communication operations and maintain consistent customer engagement. Core capabilities include: Multichannel messaging workflows across WhatsApp, Instagram, Messenger, SMS, and web chat Visual automation builder for lifecycle communication GenAI chatbots for support, FAQ handling, and guided flows CRM-connected journeys and data-driven personalization Unified inbox for agents, with routing and escalation logic Additional value areas include: Support for high-volume communication Tools for broadcasts, segmentation, and triggered messaging Conversation analytics for operational visibility Options for combining automation with human assistance **Average Rating:** 4.8/5.0 **Total Reviews:** 78 **Who Is the Company Behind QuickReply.ai?** - **Seller:** [QuickReply](https://www.g2.com/sellers/quickreply) - **Year Founded:** 2021 - **HQ Location:** Gurugram, IN - **Twitter:** @QuickReplyai (40 Twitter followers) - **LinkedIn® Page:** https://in.linkedin.com/company/quickreply-ai (39 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 65% Small-Business, 33% Mid-Market #### What Are QuickReply.ai's Pros and Cons? **Pros:** - Customer Support (29 reviews) - Ease of Use (20 reviews) - Automation (10 reviews) - Helpful (10 reviews) - Easy Setup (7 reviews) **Cons:** - Chat Management (3 reviews) - Cost (3 reviews) - Messaging Issues (3 reviews) - Expensive (2 reviews) - Layout Issues (2 reviews) ### What Do G2 Reviewers Say About QuickReply.ai? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of QuickReply.ai, enhancing their overall experience and operational efficiency. - Users appreciate the **ease of use** of QuickReply.ai, facilitating seamless integration and efficient message management. - Users value the **seamless automation** of QuickReply.ai for efficient WhatsApp and Instagram marketing management. - Users commend the **quick replies and professional support** from QuickReply.ai, enhancing customer service and workflow efficiency. - Users find **QuickReply.ai's easy setup** perfect for seamless integration and smooth management of WhatsApp marketing. **Cons:** - Users feel the **chat management system needs improvement** , particularly for organizing and searching conversations effectively. - Users feel the **high costs** associated with QuickReply.ai can strain budgets, especially for startups and small businesses. - Users experience **messaging issues** with QuickReply.ai, seeking better mobile functionality and organization of incoming messages. - Users find QuickReply.ai to be **expensive** , with multiple fees that require careful cost-benefit analysis. - Users find **layout issues** with QuickReply.ai, noting that a better UI and improved documentation are needed. #### What Are Recent G2 Reviews of QuickReply.ai? **"[QuickReply’s Attention to Detail Made Our WhatsApp Bot Process Seamless](https://www.g2.com/survey_responses/quickreply-ai-review-12923319)"** **Rating:** 5.0/5.0 stars *— Tanuj V.* [Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-12923319) --- **"[Fast, Easy Setup with Great UI/UX](https://www.g2.com/survey_responses/quickreply-ai-review-12952880)"** **Rating:** 5.0/5.0 stars *— Abhinav D.* [Read full review](https://www.g2.com/survey_responses/quickreply-ai-review-12952880) --- #### What Are G2 Users Discussing About QuickReply.ai? - [What is QuickReply.ai used for?](https://www.g2.com/discussions/what-is-quickreply-ai-used-for) - 1 comment ### 12. [Klaviyo](https://www.g2.com/products/klaviyo/reviews) Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,310 **Who Is the Company Behind Klaviyo?** - **Seller:** [Klaviyo](https://www.g2.com/sellers/klaviyo) - **Company Website:** https://www.klaviyo.com/ - **Year Founded:** 2012 - **HQ Location:** Boston, Massachusetts - **Twitter:** @klaviyo (22,042 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2908815/ (2,983 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are Klaviyo's Pros and Cons? **Pros:** - Ease of Use (167 reviews) - Email Marketing (131 reviews) - Automation (92 reviews) - Easy Integration (89 reviews) - Integrations (89 reviews) **Cons:** - Expensive (73 reviews) - Learning Curve (63 reviews) - Missing Features (57 reviews) - Limited Features (40 reviews) - Poor Customer Support (39 reviews) ### What Do G2 Reviewers Say About Klaviyo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Klaviyo, finding it intuitive and easy to navigate without prior experience. - Users value Klaviyo for its **advanced features and automation** , enhancing email and SMS program management effortlessly. - Users love Klaviyo's **powerful automation** , enabling timely, tailored campaigns that enhance engagement and revenue effortlessly. - Users appreciate the **easy integration** of Klaviyo with Shopify, enhancing the effectiveness of personalized campaigns. - Users appreciate the **seamless integrations** of Klaviyo, particularly with Shopify and Zapier, enhancing their marketing efficiency. **Cons:** - Users find Klaviyo **expensive** and lacking sufficient support, which can be overwhelming for newcomers. - Users find the **learning curve steep** with Klaviyo, especially for beginners navigating its features and settings. - Users are frustrated by the **missing features** in Klaviyo, hindering effective management and modern marketing strategies. - Users note the **limited features** in Klaviyo, feeling updates often lack depth and options for managing multiple brands. - Users express frustration with **poor customer support** , noting slow response times and a lack of understanding of issues. #### What Are Recent G2 Reviews of Klaviyo? **"[Easy-to-Use Platform for Email Marketing Automation](https://www.g2.com/survey_responses/klaviyo-review-12959044)"** **Rating:** 4.0/5.0 stars *— Mohd danish K.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12959044) --- **"[Klaviyo Makes Email Automation Simple, Powerful, and Reliable](https://www.g2.com/survey_responses/klaviyo-review-12738916)"** **Rating:** 4.5/5.0 stars *— Tejas K.* [Read full review](https://www.g2.com/survey_responses/klaviyo-review-12738916) --- #### What Are G2 Users Discussing About Klaviyo? - [What is Klaviyo used for?](https://www.g2.com/discussions/what-is-klaviyo-used-for) - 2 comments - [What is UTM tracking Klaviyo?](https://www.g2.com/discussions/what-is-utm-tracking-klaviyo) - 3 comments - [How do you integrate Klaviyo?](https://www.g2.com/discussions/how-do-you-integrate-klaviyo) - 1 comment, 1 upvote - [Does Klaviyo integrate with Shopify?](https://www.g2.com/discussions/does-klaviyo-integrate-with-shopify) - 2 comments - [Is Klaviyo a CRM?](https://www.g2.com/discussions/is-klaviyo-a-crm) ### 13. [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews) Netcore is an agentic marketing platform trusted by 6,500+ brands across 40 countries for customer engagement, marketing automation, and personalization. We help marketing teams in ecommerce, retail, BFSI, large enterprise, and D2C build profitable growth through meaningful, data-driven customer connections. Our all-in-one MarTech platform brings together everything marketers need to engage, convert, and retain customers across channels: email marketing, WhatsApp marketing, push notifications, SMS, in-app messaging, and web personalization. With customer data platform (CDP) capabilities, customer journey orchestration, AI-led product recommendations, and onsite search, Netcore puts the customer at the core of every campaign. Netcore brings AI agents into the marketer's workflow to automate campaign creation, customer segmentation, and 1:1 personalization at scale. With predictive analytics, A/B testing, and autonomous optimization, our agents help brands lift engagement rates, improve conversions, and maximize marketing ROI. Customers using our platform report measurable results, including up to 6X revenue uplift, 70X marketing-generated ROI, and 5X digital engagement. At global scale, Netcore powers 50 billion+ emails, 5 billion+ push notifications, 200 million+ WhatsApp messages, and 1 million+ AI-driven interactions every month. From email service provider capabilities to a complete customer lifecycle management (CLM) and customer engagement suite, Netcore helps you deliver the right message, on the right channel, at the right time. Looking for a fullstack customer engagement platform with agentic capabilities? Explore Netcore. **Average Rating:** 4.5/5.0 **Total Reviews:** 564 **Who Is the Company Behind Netcore Customer Engagement Platform?** - **Seller:** [Netcore Private Limited](https://www.g2.com/sellers/netcore-private-limited) - **Company Website:** https://netcorecloud.com/ - **Year Founded:** 1998 - **HQ Location:** Mumbai, Maharashtra - **Twitter:** @netcore_cloud (1,828 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/netcore-solutions/ (1,278 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Insurance - **Company Size:** 49% Mid-Market, 33% Enterprise #### What Are Netcore Customer Engagement Platform's Pros and Cons? **Pros:** - Ease of Use (166 reviews) - Helpful (119 reviews) - Engagement (113 reviews) - Customer Support (103 reviews) - Features (100 reviews) **Cons:** - Missing Features (49 reviews) - Slow Performance (43 reviews) - Learning Curve (38 reviews) - Slow Loading (34 reviews) - Limited Features (27 reviews) ### What Do G2 Reviewers Say About Netcore Customer Engagement Platform? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Netcore's platform, highlighting the effective drag-and-drop journey builder. - Users value the **helpful support** from Netcore's team, ensuring smooth implementation and effective engagement strategies. - Users highlight the **intelligent automation** of Netcore's platform, streamlining omnichannel engagement and enhancing customer experiences. - Users appreciate the **responsive customer support** of Netcore, highlighting their quick assistance and helpful recommendations. - Users love the **robust omnichannel capabilities** of Netcore, making customer engagement seamless and effective across various channels. **Cons:** - Users find the **missing automation features** hinder campaign efficiency and delay reporting processes. - Users often face **slow performance** with report generation and campaign execution, leading to inefficiencies in operations. - Users find a **slight learning curve** with the Netcore platform, noting the interface could be more intuitive. - Users report **slow loading times** which can hinder their overall experience and efficiency with the platform. - Users find the **limited features** for customization and reporting hinder their effectiveness in using the platform. #### What Are Recent G2 Reviews of Netcore Customer Engagement Platform? **"[Netcore Delivers Speed to Value with Seamless, Powerful Omnichannel Journeys](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-12828108)"** **Rating:** 5.0/5.0 stars *— Yash G.* [Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-12828108) --- **"[Unified Customer Data and AI Personalization That Boosts Engagement](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-11460423)"** **Rating:** 5.0/5.0 stars *— Rishabh P.* [Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-11460423) --- #### What Are G2 Users Discussing About Netcore Customer Engagement Platform? - [When was Netcore founded?](https://www.g2.com/discussions/when-was-netcore-founded) - [What is Netcore email?](https://www.g2.com/discussions/what-is-netcore-email) - [What is Smartech Netcore?](https://www.g2.com/discussions/what-is-smartech-netcore) ### 14. [AtomChat.io](https://www.g2.com/products/atomchat-io/reviews) AtomChat uses Generative AI to Automate Customer service inquiries and Lead generation, improving customer satisfaction and lead conversion via Messaging. Here you can find some Key features: - Automation with Gen Ai to respond 24/7 to all your messages: If you receive many conversations on WhatsApp, or any conversational channel, and your service advisors cannot respond on time, or give them priority, with Atom you have an automation that allows you to respond to your customers in seconds, transfer them to an advisor, qualify them, and follow up on them. - Empower your teams with mass messaging via WhatsApp and automatic response workflows: Atom allows you to manage mass message campaigns and automatically respond to thousands of customers, without worrying about your agents getting overwhelmed by receiving many responses. - Visibility and traceability of your Marketing efforts and strategies: Atom has a complete module with real-time reporting on the results of your Ads campaigns, qualified leads, conversion, and service levels. - We integrate to your preferred platform We also integrate with major platforms like HubSpot, Salesforce, Talkdesk, and Facebook Marketing so you have the follow-up you need to sell more. We are Meta Select Business Partners! **Average Rating:** 4.7/5.0 **Total Reviews:** 96 **Who Is the Company Behind AtomChat.io?** - **Seller:** [AtomChat.io](https://www.g2.com/sellers/atomchat-io) - **Year Founded:** 2019 - **HQ Location:** Simpsonville, US - **LinkedIn® Page:** https://www.linkedin.com/company/atomchat/ (196 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Automotive - **Company Size:** 55% Mid-Market, 35% Small-Business #### What Are AtomChat.io's Pros and Cons? **Pros:** - Helpful (4 reviews) - Easy Setup (2 reviews) - Integrations (2 reviews) - AI Technology (1 reviews) - Automation (1 reviews) **Cons:** - Functionality Issues (2 reviews) - Integration Issues (2 reviews) - AI Limitations (1 reviews) - Inefficiency (1 reviews) - Integration Difficulty (1 reviews) ### What Do G2 Reviewers Say About AtomChat.io? *AI-generated summary from verified user reviews* **Pros:** - Users value the **smoother scalability** of AtomChat.io, enhancing their marketplace experience without added complexities. - Users appreciate the **easy setup** of AtomChat.io, allowing for a smooth and efficient integration in their marketplace. - Users appreciate the **smooth integrations** of AtomChat.io, enhancing marketplace functionality without adding complexities. - Users praise the **versatility and integration capacity** of AI technology in AtomChat.io, enhancing their overall experience. - Users value the **automation capabilities** of AtomChat.io, streamlining their reporting and task management processes. **Cons:** - Users experience **functionality issues** with AtomChat.io, such as limited Salesforce integration and inefficient filtering of logs. - Users face **integration issues** with AtomChat.io, highlighting its limited compatibility with other CRM systems. - Users note the **limited Salesforce integration** with AtomChat.io, recommending it be paired with more flexible CRM systems. - Users encounter **inefficiency** in filtering agent logs, making it difficult to manage and analyze data effectively. - Users find the **integration with Salesforce difficult** , as it lacks flexibility and detailed information. #### What Are Recent G2 Reviews of AtomChat.io? **"[Exceptional commercial control, but costly](https://www.g2.com/survey_responses/atomchat-io-review-12196056)"** **Rating:** 4.0/5.0 stars *— Jeisson R.* [Read full review](https://www.g2.com/survey_responses/atomchat-io-review-12196056) --- **"[Efficient Automation for Sales](https://www.g2.com/survey_responses/atomchat-io-review-12227453)"** **Rating:** 4.0/5.0 stars *— VANESSA C.* [Read full review](https://www.g2.com/survey_responses/atomchat-io-review-12227453) --- ### 15. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) ActiveCampaign is the autonomous marketing platform built to transform how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Effortlessly integrate with 1000+ apps, uncover deep performance insights, and optimize your workflows so you win every day. - Autonomous marketing Built on the foundation of marketing automation, fuel your marketing strategy and customer journeys with AI-driven execution, optimization, and insight at every step. - AI agents Run entire marketing campaigns through simple prompts, backed by Active Intelligence. - Cross-channel marketing Reach prospects and customers wherever they are, with email, SMS, WhatsApp, and more. - On-brand, personalized content Creative tools that deliver professional, conversion-ready designs for email and landing pages. - CRM Track, manage, and automate your sales process. - 1000+ apps & integrations Connect ActiveCampaign to your favorite tools. **Average Rating:** 4.4/5.0 **Total Reviews:** 14,172 **Who Is the Company Behind ActiveCampaign?** - **Seller:** [ActiveCampaign](https://www.g2.com/sellers/activecampaign) - **Company Website:** https://www.activecampaign.com - **Year Founded:** 2003 - **HQ Location:** Chicago, IL - **Twitter:** @ActiveCampaign (13,203 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/221390/ (848 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Health, Wellness and Fitness - **Company Size:** 92% Small-Business, 7% Mid-Market #### What Are ActiveCampaign's Pros and Cons? **Pros:** - Ease of Use (1270 reviews) - Automation (1254 reviews) - Automations (987 reviews) - Automation Features (944 reviews) - Features (823 reviews) **Cons:** - Learning Curve (601 reviews) - Missing Features (535 reviews) - Expensive (506 reviews) - Limited Features (400 reviews) - Not Intuitive (376 reviews) ### What Do G2 Reviewers Say About ActiveCampaign? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in ActiveCampaign, enjoying seamless automation and effective segmentation for tailored communication. - Users love the **seamless automation** in ActiveCampaign, making email management and segmentation effortless and effective. - Users love the **powerful and user-friendly automations** of ActiveCampaign, significantly streamlining their business processes. - Users love the **phenomenal automation features** of ActiveCampaign, enhancing email campaigns and segmentation for targeted communication. - Users appreciate ActiveCampaign for its **all-in-one capabilities** , making email marketing and contact management seamless and efficient. **Cons:** - Users find a **steep learning curve** with ActiveCampaign, requiring assistance and training to navigate its complexities effectively. - Users find the **missing features** of ActiveCampaign, like simple form builders, to be a limitation in usability. - Users find the **pricing steep** for newer plans, making it a potential barrier for some businesses. - Users find the **limited features** of ActiveCampaign hinder effective usage, particularly in testing automations and reporting customization. - Users find the interface **not intuitive** , as creating content and managing automations can be frustratingly complex. #### What Are Recent G2 Reviews of ActiveCampaign? **"[Efficient Automation with Solid Support](https://www.g2.com/survey_responses/activecampaign-review-11726223)"** **Rating:** 5.0/5.0 stars *— CHRISTIAN ADOLFO M.* [Read full review](https://www.g2.com/survey_responses/activecampaign-review-11726223) --- **"[Powerful, Intuitive Automations That Streamline Email and CRM in ActiveCampaign](https://www.g2.com/survey_responses/activecampaign-review-13041580)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/activecampaign-review-13041580) --- #### What Are G2 Users Discussing About ActiveCampaign? - [What are some creative ways businesses are using ActiveCampaign to automate their marketing efforts?](https://www.g2.com/discussions/what-are-some-creative-ways-businesses-are-using-activecampaign-to-automate-their-marketing-efforts) - 1 comment - [How much does ActiveCampaign cost?](https://www.g2.com/discussions/how-much-does-activecampaign-cost) - 1 comment - [What is ActiveCampaign CRM?](https://www.g2.com/discussions/what-is-activecampaign-crm) - 1 comment - [Does ActiveCampaign have a CRM?](https://www.g2.com/discussions/does-activecampaign-have-a-crm) - 7 comments - [What is ActiveCampaign used for?](https://www.g2.com/discussions/what-is-activecampaign-used-for) - 20 comments ### 16. [MSG91](https://www.g2.com/products/msg91/reviews) MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies. **Average Rating:** 4.5/5.0 **Total Reviews:** 196 **Who Is the Company Behind MSG91?** - **Seller:** [MSG91](https://www.g2.com/sellers/msg91) - **Company Website:** https://msg91.com - **Year Founded:** 2010 - **HQ Location:** Indore, MP - **Twitter:** @msg91 (2,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709873/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 51% Small-Business, 22% Mid-Market #### What Are MSG91's Pros and Cons? **Pros:** - Customer Support (96 reviews) - Helpful (93 reviews) - Ease of Use (86 reviews) - Easy Setup (59 reviews) - Staff Support (56 reviews) **Cons:** - Dashboard Issues (20 reviews) - Lack of Clarity (17 reviews) - Delays (14 reviews) - Poor Customer Support (14 reviews) - Poor Interface Design (12 reviews) ### What Do G2 Reviewers Say About MSG91? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of MSG91, highlighting excellent service and helpful assistance throughout their experience. - Users value the **responsive support** and **simplicity** of MSG91, making integration and usage hassle-free. - Users appreciate the **ease of use** of MSG91, enjoying its simple integration and user-friendly dashboard. - Users highlight the **easy setup** of MSG91, which simplifies integration and enhances overall user experience. - Users commend the **excellent staff support** at MSG91, highlighting their professionalism, responsiveness, and helpfulness throughout the process. **Cons:** - Users find the **dashboard issues** in MSG91 can hinder efficiency, especially with cluttered layouts and unclear guidance. - Users note a **lack of clarity** in the dashboard and documentation, complicating setup and use for newcomers. - Users experience **delays in delivery reports** and query resolution, which can hinder timely communication. - Users often face **poor customer support** , making initial setup and configuration of MSG91 challenging and frustrating. - Users find the **poor interface design** of MSG91 confusing and in need of significant improvements for better usability. #### What Are Recent G2 Reviews of MSG91? **"[Reliable, Fast SMS Delivery with Transparent, Reasonable Pricing](https://www.g2.com/survey_responses/msg91-review-12262112)"** **Rating:** 5.0/5.0 stars *— Abhinav M.* [Read full review](https://www.g2.com/survey_responses/msg91-review-12262112) --- **"[MSG91: Fast, Dependable Messaging with Easy API Integration](https://www.g2.com/survey_responses/msg91-review-12604095)"** **Rating:** 5.0/5.0 stars *— Amber J.* [Read full review](https://www.g2.com/survey_responses/msg91-review-12604095) --- #### What Are G2 Users Discussing About MSG91? - [How do I use MSG91 API?](https://www.g2.com/discussions/how-do-i-use-msg91-api) - [Is MSG91 safe?](https://www.g2.com/discussions/is-msg91-safe) - [Whats is MSG91?](https://www.g2.com/discussions/whats-is-msg91) - [What is the use of MSG91?](https://www.g2.com/discussions/what-is-the-use-of-msg91) ### 17. [Gallabox](https://www.g2.com/products/gallabox/reviews) Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across WhatsApp, Instagram, web chat and voice, bringing AI agents, automation, team inbox workflows and customer context into one connected system. Instead of treating customer conversations as scattered messages, Gallabox helps businesses turn them into structured journeys that support lead capture, qualification, follow-ups, bookings, payments, support and revenue growth. Designed for conversation-led businesses, Gallabox serves teams across industries such as real estate, education, healthcare, travel, financial services, e-commerce, automotive and professional services. The platform is especially useful for businesses that receive a high volume of customer inquiries across multiple channels and need a reliable way to respond quickly, qualify intent and move customers toward the next step. With its shared team inbox, AI-powered automation and conversation history, Gallabox helps sales, marketing and support teams collaborate more effectively and ensure that no high-intent customer interaction is missed. Gallabox enables businesses to deploy AI agents that can answer common questions, qualify leads, capture customer details, book appointments, trigger follow-ups and hand over conversations to the right team member with context. These AI agents work alongside human teams, helping them reduce repetitive work while staying focused on high-value conversations. Businesses can automate key customer journeys, including Click-to-WhatsApp lead capture, Instagram DM responses, web chat inquiries, voice follow-ups, drip campaigns, broadcasts, appointment reminders, payment nudges and post-purchase engagement. A key strength of Gallabox is its ability to connect customer conversations with the tools businesses already use. The platform integrates with CRMs, payment systems, calendars, marketing tools, commerce platforms and automation workflows, including tools such as Zoho CRM, HubSpot, Shopify, WooCommerce, Razorpay, Google Calendar, Calendly, Zapier and more. These integrations help businesses sync customer data, route conversations, update lead stages, collect payments, track campaign performance and maintain continuity across the customer journey. Gallabox is built for businesses that want more than a messaging tool. It gives customer-facing teams the speed, structure and visibility they need to manage conversations across channels, automate repetitive workflows and improve conversion outcomes. By combining AI agents, omnichannel engagement, shared team collaboration and integrations in one platform, Gallabox helps businesses respond faster, qualify better and create more connected customer experiences from first inquiry to conversion and beyond. **Average Rating:** 4.6/5.0 **Total Reviews:** 164 **Who Is the Company Behind Gallabox?** - **Seller:** [MangoLeap](https://www.g2.com/sellers/mangoleap) - **Company Website:** https://gallabox.com/ - **Year Founded:** 2020 - **HQ Location:** Chennai, IN - **Twitter:** @gallabox (147 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gallabox/ (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Apparel & Fashion - **Company Size:** 73% Small-Business, 21% Mid-Market #### What Are Gallabox's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Automation (5 reviews) - Customer Support (5 reviews) - Integrations (5 reviews) - Easy Integrations (4 reviews) **Cons:** - Dashboard Issues (2 reviews) - Inadequate Reporting (2 reviews) - Limited Customization (2 reviews) - Limited Training Resources (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Gallabox? *AI-generated summary from verified user reviews* **Pros:** - Users find Gallabox to be **intuitive and easy to set up** , enhancing their customer communication experience effortlessly. - Users appreciate the **automation capabilities** of Gallabox, enhancing response times and streamlining WhatsApp communications effectively. - Users highlight the **excellent customer support** of Gallabox, aiding in seamless integration and effective team communication. - Users commend Gallabox for its **seamless integrations** with tools like HubSpot, enhancing communication and efficiency. - Users value the **easy integrations** of Gallabox, enhancing efficiency in managing customer communications and CRM workflows. **Cons:** - Users find the **dashboard issues** with limited reporting and analytics frustrating, impacting their performance insights. - Users find the **inadequate reporting** features of Gallabox limit insights into performance and agent efficiency. - Users desire more **customization options** in Gallabox, wishing for greater flexibility in templates and solutions. - Users note the **limited training resources** for Gallabox, hindering bots' effectiveness and user autonomy in setup. - Users experience **poor customer support** with Gallabox, facing issues like limited follow-up and slow resolution times. #### What Are Recent G2 Reviews of Gallabox? **"[Gallabox Makes WhatsApp Customer Conversations Fast, Organized, and Efficient](https://www.g2.com/survey_responses/gallabox-review-12510483)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/gallabox-review-12510483) --- **"[Gallabox is working great for us](https://www.g2.com/survey_responses/gallabox-review-11460896)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/gallabox-review-11460896) --- ### 18. [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitable for companies of all sizes. Build lasting customer relationships with Brevo's flexible toolkit. Products range from marketing to sales, chat, and transactional emails. Choose what you need — and only pay for what you use. Here are just some of the things you can do with Brevo: - Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads - Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs - Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience - Reduce the number of marketing and sales apps — and get a full view of customer interactions with tools that talk to each other - Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot - Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform - Connect your e-commerce store to track web sales and use the Retention analysis to improve your marketing strategy. - Talk to customers anytime, anywhere with Brevo’s cloud-based phone system Learn more and start for free at https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/plus/contact/ **Average Rating:** 4.5/5.0 **Total Reviews:** 2,445 **Who Is the Company Behind Brevo Marketing Platform?** - **Seller:** [Brevo](https://www.g2.com/sellers/brevo) - **Company Website:** https://www.brevo.com/ - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @brevo_official (16,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/brevo/ (898 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are Brevo Marketing Platform's Pros and Cons? **Pros:** - Ease of Use (314 reviews) - Email Marketing (171 reviews) - Features (167 reviews) - Easy Setup (150 reviews) - User-Friendly (149 reviews) **Cons:** - Missing Features (107 reviews) - Limited Features (80 reviews) - Limited Customization (71 reviews) - Learning Curve (58 reviews) - Expensive (55 reviews) ### What Do G2 Reviewers Say About Brevo Marketing Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find Brevo Marketing Platform's **ease of use** beneficial, praising its clean design and user-friendly interface. - Users appreciate the **convenient and efficient email marketing** features of Brevo, making automation and scheduling a breeze. - Users value the **easy scheduling and automation features** of Brevo, enhancing their email marketing efficiency significantly. - Users find the **easy setup** of Brevo Marketing Platform essential for managing effective email campaigns effortlessly. - Users praise Brevo for its **user-friendly interface** , enabling even beginners to easily send newsletters and manage campaigns. **Cons:** - Users find **missing features** in Brevo, particularly with limited template flexibility and insufficient automation options. - Users note the **limited features** in Brevo, particularly in template customization and workflow automation capabilities. - Users find the **limited customization** of Brevo's templates restricts their ability to execute complex marketing tasks effectively. - Users find the **learning curve steep** , as understanding advanced features and back-end processes can be complicated. - Users find Brevo Marketing Platform to be **expensive** , especially with escalating costs for SMS and complex pricing tiers. #### What Are Recent G2 Reviews of Brevo Marketing Platform? **"[All-in-One Marketing Platform That Simplifies Automation, Improves Targeting, and Drives Better ROI](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12763163)"** **Rating:** 5.0/5.0 stars *— Hardik C.* [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12763163) --- **"[Brevo: Easy Email Campaigns with Solid Features at a Lower Price](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12676684)"** **Rating:** 5.0/5.0 stars *— Bhavya D.* [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-12676684) --- #### What Are G2 Users Discussing About Brevo Marketing Platform? - [What is Sendinblue used for?](https://www.g2.com/discussions/brevo-marketing-platform-what-is-sendinblue-used-for) - 1 comment, 1 upvote - [Is Sendinblue free?](https://www.g2.com/discussions/is-sendinblue-free) - 6 comments - [What is Sendinblue email?](https://www.g2.com/discussions/what-is-sendinblue-email) - 1 comment - [What is Sendinblue?](https://www.g2.com/discussions/what-is-sendinblue) - 1 comment ### 19. [Dotdigital](https://www.g2.com/products/dotdigital/reviews) Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your marketing teams create connected, personalized experiences across every channel. You can bring all your customer data together, understand your audience, and automate journeys that drive real results. What you can do with Dotdigital - Build and automate campaigns across email, SMS, web, WhatsApp, social, and more - Use AI to predict intent, personalize messages, and improve performance - Create a single customer view by connecting Shopify, Magento, your CRM, and more - Reach B2B, B2C, and non-profit audiences with journeys that adapt to your goals Why marketers choose Dotdigital - Easy to use for everyday marketers - Scales with your data, channels, and teams - Helps you deliver timely and relevant customer experiences - Proven to boost engagement, conversions, and loyalty A little more about Dotdigital: - We were founded in 1999 and are formerly known as Dotmailer - More than 4,000 brands worldwide use Dotdigital to grow customer relationships - We’re headquartered at London Bridge, UK - 450+ employees helping customers globally including the UK, US, Europe, and JAPAC - We’re proud to be the world’s first carbon-neutral marketing automation platform - We hold ISO14001, ISO 27701, and ISO27001 certifications Learn more at dotdigital.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,189 **Who Is the Company Behind Dotdigital?** - **Seller:** [Dotdigital](https://www.g2.com/sellers/dotdigital) - **Company Website:** https://www.dotdigital.com - **Year Founded:** 1999 - **HQ Location:** London Bridge, London - **Twitter:** @dotdigital (15,898 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/1131881 (472 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Executive - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 46% Mid-Market, 40% Small-Business #### What Are Dotdigital's Pros and Cons? **Pros:** - Ease of Use (274 reviews) - Customer Support (225 reviews) - Helpful (200 reviews) - Email Marketing (156 reviews) - Features (135 reviews) **Cons:** - Missing Features (90 reviews) - Learning Curve (62 reviews) - Limited Features (58 reviews) - Limitations (48 reviews) - Email Issues (37 reviews) ### What Do G2 Reviewers Say About Dotdigital? *AI-generated summary from verified user reviews* **Pros:** - Users find **Dotdigital's ease of use** exceptional, facilitating quick campaign creation and effective audience management. - Users appreciate the **outstanding customer support** from Dotdigital, consistently receiving quick and effective assistance. - Users value the **excellent support** and easy setup of Dotdigital, enhancing their overall marketing capabilities. - Users highlight the **user-friendly interface and exceptional support** of Dotdigital, enhancing their email marketing experience effectively. - Users love the **customization options** in Dotdigital, enhancing campaign effectiveness and customer segmentation significantly. **Cons:** - Users desire **missing features** like easier edits, advanced segmentation, and more AI integration for better experience. - Users find the **steep learning curve** challenging during setup, despite appreciating the tool's potential once mastered. - Users find Dotdigital's **limited features** hinder effective email journey management and reporting, impacting overall usability. - Users find the **image library challenging** and struggle with integration issues when using Dotdigital with Adobe Commerce. - Users face **email issues** with Dotdigital, including reporting changes, glitches, and limited template options, complicating usability. #### What Are Recent G2 Reviews of Dotdigital? **"[Effortless Segmentation, Quick Setup](https://www.g2.com/survey_responses/dotdigital-review-12951247)"** **Rating:** 4.5/5.0 stars *— Brandon M.* [Read full review](https://www.g2.com/survey_responses/dotdigital-review-12951247) --- **"[Dotdigital: Intuitive, Scalable Marketing Automation with Exceptional Support](https://www.g2.com/survey_responses/dotdigital-review-13090251)"** **Rating:** 5.0/5.0 stars *— Mike H.* [Read full review](https://www.g2.com/survey_responses/dotdigital-review-13090251) --- #### What Are G2 Users Discussing About Dotdigital? - [What is Dotdigital used for?](https://www.g2.com/discussions/what-is-dotdigital-used-for) - 1 comment - [What is engagement cloud in Magento 2?](https://www.g2.com/discussions/what-is-engagement-cloud-in-magento-2) - [How do I use Dotmailer?](https://www.g2.com/discussions/how-do-i-use-dotmailer) - [How much does Dotmailer cost?](https://www.g2.com/discussions/how-much-does-dotmailer-cost) - 1 comment - [What is engagement cloud?](https://www.g2.com/discussions/what-is-engagement-cloud) - 1 comment ### 20. [SleekFlow](https://www.g2.com/products/sleekflow/reviews) SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 202 **Who Is the Company Behind SleekFlow?** - **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow) - **Company Website:** https://sleekflow.io/ - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **Twitter:** @sleekflow_io (174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sleekflow (204 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Founder - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 73% Small-Business, 21% Mid-Market #### What Are SleekFlow's Pros and Cons? **Pros:** - Ease of Use (88 reviews) - Customer Support (67 reviews) - Automation (44 reviews) - Features (44 reviews) - Helpful (44 reviews) **Cons:** - Missing Features (25 reviews) - Expensive (23 reviews) - Limited Features (18 reviews) - Messaging Issues (18 reviews) - Slow Loading (18 reviews) ### What Do G2 Reviewers Say About SleekFlow? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of SleekFlow enhances productivity and streamlines customer service efficiently. - Users commend the **helpful customer support** of SleekFlow, enabling easy setup and quick issue resolution. - Users value the **automation capabilities** of SleekFlow, significantly enhancing efficiency in managing customer inquiries and communications. - Users value the **centralized messaging management** of SleekFlow, enhancing efficiency and customer communication across platforms. - Users find **SleekFlow's AI assistance invaluable** for managing customer inquiries efficiently and enhancing lead conversion efforts. **Cons:** - Users note the **missing features** in SleekFlow, hoping for improvements like message editing and device support. - Users find the **pricing too high** , especially for add-ons and plan migrations, limiting accessibility for many. - Users note **limited features** in SleekFlow, particularly in automation and filtering, affecting overall usability. - Users face **messaging issues** with SleekFlow, such as blocked messages that can't be canceled and unclear template approvals. - Users experience **slow loading** times and lag, impacting overall usability and efficiency of SleekFlow. #### What Are Recent G2 Reviews of SleekFlow? **"[Sleekflow Makes Multi-Channel Messaging and Automation Effortless.](https://www.g2.com/survey_responses/sleekflow-review-13065757)"** **Rating:** 4.5/5.0 stars *— Sujal S.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-13065757) --- **"[SleekFlow Streamlined Our DMs and Boosted Productivity](https://www.g2.com/survey_responses/sleekflow-review-12673937)"** **Rating:** 5.0/5.0 stars *— Yik Wang C.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937) --- #### What Are G2 Users Discussing About SleekFlow? - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) ### 21. [DoubleTick.io](https://www.g2.com/products/doubletick-io/reviews) DoubleTick is a comprehensive, mobile-friendly WhatsApp Business API-powered marketing and CRM tool designed to enhance sales efficiency and customer engagement. It enables businesses to automate communication, manage customer interactions, and drive sales growth through the world's most popular messaging platform. With features like a cloud-based team inbox, bulk messaging, chatbots, dynamic cataloging, and real-time analytics, DoubleTick streamlines sales processes and fosters stronger customer relationships. Key Features and Functionality: - Cloud-Based Team Inbox: Facilitates collaborative customer communication by allowing multiple team members to manage conversations with role-based access controls. - Broadcast and Bulk Messaging: Enables sending personalized messages to a large audience simultaneously, enhancing customer engagement and marketing reach. - Chatbots and Automation: Deploys intelligent chatbots to handle FAQs, process requests, and qualify leads, providing 24/7 customer support and reducing manual workload. - Dynamic Cataloging: Allows businesses to share product catalogs directly through WhatsApp, enabling customers to browse and place orders seamlessly. - Real-Time Analytics and Reports: Offers in-depth insights into team performance, customer interactions, and campaign effectiveness, aiding in data-driven decision-making. - Role-Based Access Control: Assigns specific roles and permissions to team members, ensuring secure and efficient management of customer interactions. Primary Value and Solutions Provided: DoubleTick addresses the need for efficient and scalable customer communication by leveraging WhatsApp's widespread usage. It automates routine tasks, accelerates response times, and centralizes customer interactions, reducing operational overhead. By integrating with existing business tools and providing real-time analytics, DoubleTick empowers businesses to enhance customer engagement, improve sales conversion rates, and build lasting customer relationships. Its user-friendly interface and mobile accessibility ensure that businesses of all sizes can effectively manage their sales and marketing efforts on a single platform. **Average Rating:** 4.7/5.0 **Total Reviews:** 80 **Who Is the Company Behind DoubleTick.io?** - **Seller:** [Apport Software Solution Pvt. Ltd.](https://www.g2.com/sellers/apport-software-solution-pvt-ltd) - **Year Founded:** 2017 - **HQ Location:** Mumbai, Maharashtra - **LinkedIn® Page:** https://www.linkedin.com/company/doubletickcx/ (162 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Real Estate, Health, Wellness and Fitness - **Company Size:** 65% Small-Business, 26% Mid-Market #### What Are DoubleTick.io's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Customer Support (10 reviews) - Easy Setup (7 reviews) - Time-saving (6 reviews) - Automation (5 reviews) **Cons:** - Account Management Issues (1 reviews) - AI Limitations (1 reviews) - Communication Issues (1 reviews) - Complex Setup (1 reviews) - Delay Issues (1 reviews) ### What Do G2 Reviewers Say About DoubleTick.io? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of DoubleTick.io, enjoying its user-friendly interface and quick setup process. - Users value the **immediate customer support** from DoubleTick.io, enhancing their overall experience and satisfaction. - Users find the **easy setup** of DoubleTick.io highly beneficial for a smooth start with the platform. - Users find DoubleTick.io a **time-saving tool** with easy setup and efficient automation for business tasks. - Users love the **time-saving automation** of DoubleTick.io, enhancing efficiency and simplifying customer outreach. **Cons:** - Users often face **frequent changes in account managers** , leading to inconsistencies and challenges in account management. - Users find **AI limitations** problematic, as automated messages may not function properly in all countries. - Users face **communication issues** with DoubleTick.io, as automated messages lack consistency across different countries. - Users experience a **complex setup** process with DoubleTick.io, making initial configuration challenging. - Users often face **delay issues** due to frequent system downtime, though support is responsive and helpful. #### What Are Recent G2 Reviews of DoubleTick.io? **"[Effortless Automation with Exceptional Support](https://www.g2.com/survey_responses/doubletick-io-review-12494109)"** **Rating:** 5.0/5.0 stars *— Ankur S.* [Read full review](https://www.g2.com/survey_responses/doubletick-io-review-12494109) --- **"[Helps Me Reach More Clients](https://www.g2.com/survey_responses/doubletick-io-review-12700690)"** **Rating:** 4.5/5.0 stars *— ARVIND S.* [Read full review](https://www.g2.com/survey_responses/doubletick-io-review-12700690) --- ### 22. [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. **Average Rating:** 4.4/5.0 **Total Reviews:** 100 **Who Is the Company Behind yellow.ai?** - **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai) - **Year Founded:** 2016 - **HQ Location:** San Mateo, California - **Twitter:** @yellowdotai (1,550 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/yellowmessenger/about (864 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 38% Small-Business, 33% Mid-Market #### What Are yellow.ai's Pros and Cons? **Pros:** - Integrations (11 reviews) - Chatbot Development (10 reviews) - Chatbots (9 reviews) - Ease of Use (9 reviews) - Easy Integrations (9 reviews) **Cons:** - Steep Learning Curve (7 reviews) - Learning Curve (6 reviews) - AI Limitations (3 reviews) - Complexity (3 reviews) - Difficult Implementation (3 reviews) ### What Do G2 Reviewers Say About yellow.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless chatbot integration** with Yellow.ai, enhancing their experience across multiple platforms effortlessly. - Users value the **multi-channel support and responsiveness** of yellow.ai in deploying efficient chatbots across platforms. - Users value the **easy-to-build chatbots** from yellow.ai, enhancing customer engagement with seamless omni-channel support. - Users appreciate the **ease of use** of yellow.ai, thanks to its intuitive drag-and-drop setup and seamless integrations. - Users value the **easy integrations** of yellow.ai, streamlining chatbot deployment across platforms like Microsoft Teams. **Cons:** - Users find the **steep learning curve** challenging, requiring significant time to fully understand and utilize the platform. - Users face a **steep learning curve** with Yellow.ai, especially if new to conversational AI technology. - Users feel the **AI limitations** hinder its effectiveness, particularly in integration and natural language processing. - Users find the platform **complex** , especially for newcomers, requiring substantial technical knowledge for effective use. - Users often face **difficult implementation challenges** with Yellow.ai, impacting integration and customization efforts significantly. #### What Are Recent G2 Reviews of yellow.ai? **"[Yellow.ai Chatbot Developement platform](https://www.g2.com/survey_responses/yellow-ai-review-10477534)"** **Rating:** 5.0/5.0 stars *— Adapa Chaitanya M.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534) --- **"[Much needed and detailed path to use the serivce](https://www.g2.com/survey_responses/yellow-ai-review-4408849)"** **Rating:** 4.5/5.0 stars *— AVANI S.* [Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849) --- #### What Are G2 Users Discussing About yellow.ai? - [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most) - [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company) - [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai) - [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow) - [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do) ### 23. [360Dialog](https://www.g2.com/products/360dialog/reviews) 360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **Who Is the Company Behind 360Dialog?** - **Seller:** [360Dialog](https://www.g2.com/sellers/360dialog) - **Year Founded:** 2018 - **HQ Location:** Berlin - **Twitter:** @360dialog (1,957 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2705257/ (95 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 71% Small-Business, 23% Mid-Market #### What Are 360Dialog's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Features (1 reviews) - User Interface (1 reviews) **Cons:** - Downtime Issues (2 reviews) - Poor Customer Support (2 reviews) - Billing Issues (1 reviews) - Delays (1 reviews) - Deletion Issues (1 reviews) ### What Do G2 Reviewers Say About 360Dialog? *AI-generated summary from verified user reviews* **Pros:** - Users value the **quick response time of customer support** , enhancing their overall experience with 360Dialog. - Users appreciate the **ease of use** of 360Dialog, enjoying its convenient interface and quick integration capabilities. - Users value the **easy integrations** with both on-premise and cloud APIs, enhancing their overall experience with 360Dialog. - Users appreciate the **easy integration and user-friendly interface** of 360Dialog, enhancing their overall experience. - Users appreciate the **easy and convenient interface** of 360Dialog, enhancing their overall user experience. **Cons:** - Users report that **downtime issues** during onboarding can be excessive, leading to frustration and delays. - Users express frustration over **poor customer support** , experiencing long response times and unresolved payment issues. - Users experience significant **delays** during onboarding, which can hinder the overall setup process. #### What Are Recent G2 Reviews of 360Dialog? **"[Perfect Fit: Easy WhatsApp API-App Coexistence with Responsive Support](https://www.g2.com/survey_responses/360dialog-review-13098881)"** **Rating:** 5.0/5.0 stars *— Ruth A.* [Read full review](https://www.g2.com/survey_responses/360dialog-review-13098881) --- **"[Quick and Economical Connection with WhatsApp](https://www.g2.com/survey_responses/360dialog-review-13064088)"** **Rating:** 5.0/5.0 stars *— Victor R.* [Read full review](https://www.g2.com/survey_responses/360dialog-review-13064088) --- #### What Are G2 Users Discussing About 360Dialog? - [What is 360dialog used for?](https://www.g2.com/discussions/what-is-360dialog-used-for) ### 24. [Maestra](https://www.g2.com/products/maestraplatform/reviews) Maestra is an all-in-one personalization platform for DTC brands that helps personalize beyond email & SMS to drive +15% conversions. What’s included out of the box: - Real‑time CDP: unified profiles, identity resolution, calculated/custom fields, and product feeds - Omnichannel messaging: Email, SMS, MMS, RCS, push, messengers, chatbots, and ad-audience sync - Site & App personalization: pop‑ups, stories, banners/bars, surveys, and other dynamic blocks - Product personalization: recommendations, product quizzes, and product-feed images - Price personalization: loyalty bonuses, personal discounts, and referral systems - Analytics: reporting, segmentation, ad optimization, and attribution - White-glove service to ensure results and help brands get full value from the platform **Average Rating:** 4.7/5.0 **Total Reviews:** 73 **Who Is the Company Behind Maestra?** - **Seller:** [Maestra](https://www.g2.com/sellers/maestra) - **Company Website:** https://maestra.io/ - **Year Founded:** 2022 - **HQ Location:** Arlington, MA - **LinkedIn® Page:** https://www.linkedin.com/company/maestraplatform/ (101 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 46% Mid-Market, 36% Small-Business #### What Are Maestra's Pros and Cons? **Pros:** - Customer Support (35 reviews) - Ease of Use (26 reviews) - Helpful (25 reviews) - Automation (16 reviews) - Integrations (16 reviews) **Cons:** - Learning Curve (11 reviews) - Not Intuitive (7 reviews) - Segmentation Issues (6 reviews) - Complex Navigation (5 reviews) - Limited Features (5 reviews) ### What Do G2 Reviewers Say About Maestra? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive and knowledgeable customer support** of Maestra, enhancing their overall experience significantly. - Users commend the **ease of use** of Maestra, appreciating its user-friendly features and supportive team for seamless setup. - Users appreciate the **outstanding support** from Maestra's team, ensuring smooth implementation and ongoing success. - Users value Maestra's **automation capabilities** , allowing seamless management of email and push communications for enhanced marketing efficiency. - Users value the **seamless integrations** offered by Maestra, making it easy to manage complex workflows efficiently. **Cons:** - Users find the **learning curve for filters and segment setup** challenging, often requiring support to navigate effectively. - Users find the **filter setup unintuitive** , leading to a confusing experience when managing segments and campaigns. - Users struggle with **segmentation issues** in Maestra, finding the filters complex and often needing assistance for setup. - Users find the **complex navigation** in Maestra challenging, often requiring support to effectively set up segments. - Users note **limited features** in Maestra, impacting flexibility and ease of integration with fewer third-party options available. #### What Are Recent G2 Reviews of Maestra? **"[How We Improved New User Activation with Maestra](https://www.g2.com/survey_responses/maestra-review-12960142)"** **Rating:** 5.0/5.0 stars *— Aynura T.* [Read full review](https://www.g2.com/survey_responses/maestra-review-12960142) --- **"[Maestra: A Powerful CRM Marketing Tool Backed by Outstanding Support](https://www.g2.com/survey_responses/maestra-review-13076783)"** **Rating:** 5.0/5.0 stars *— Arina A.* [Read full review](https://www.g2.com/survey_responses/maestra-review-13076783) --- ### 25. [Trengo](https://www.g2.com/products/trengo/reviews) Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. **Average Rating:** 4.3/5.0 **Total Reviews:** 244 **Who Is the Company Behind Trengo?** - **Seller:** [Trengo](https://www.g2.com/sellers/trengo) - **Year Founded:** 2017 - **HQ Location:** Utrecht, Utrecht, Netherlands - **Twitter:** @TrengoHQ (284 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/trengo/about/ (90 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion - **Company Size:** 73% Small-Business, 26% Mid-Market #### What Are Trengo's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Helpful (41 reviews) - Customer Support (33 reviews) - Features (31 reviews) - Communication (26 reviews) **Cons:** - Missing Features (30 reviews) - Limited Features (18 reviews) - Messaging Issues (17 reviews) - Chat Functionality (13 reviews) - Learning Curve (11 reviews) ### What Do G2 Reviewers Say About Trengo? *AI-generated summary from verified user reviews* **Pros:** - Users find Trengo's interface **easy to use and implement** , enhancing their workflow with minimal learning required. - Users find Trengo's **helpful AI-powered workflow automations** and customer support invaluable for efficient communication management. - Users appreciate the **great customer support** from Trengo, finding onboarding easy and assistance consistently helpful. - Users highlight the **multi-channel messaging integration** of Trengo, simplifying chat management and improving efficiency significantly. - Users appreciate the **streamlined communication** offered by Trengo, enhancing interaction and support with customers effectively. **Cons:** - Users find that **missing features** like linking FAQs and useful reports hinder Trengo's full potential. - Users find Trengo's **limited features** frustrating, particularly regarding WhatsApp message handling and integration capabilities. - Users struggle with **messaging issues** , including limited WhatsApp interactions and slow loading times impacting functionality. - Users find the **chat functionality difficult and limited** , experiencing issues with setup and lacking essential features. - Users find the **learning curve steep** , with setup and execution of features being unintuitive and cumbersome. #### What Are Recent G2 Reviews of Trengo? **"[Organized Inbox and Efficient Task Management with Trengo](https://www.g2.com/survey_responses/trengo-review-11951871)"** **Rating:** 4.5/5.0 stars *— Ashley d.* [Read full review](https://www.g2.com/survey_responses/trengo-review-11951871) --- **"[Great partnership with Trengo](https://www.g2.com/survey_responses/trengo-review-11596795)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/trengo-review-11596795) --- #### What Are G2 Users Discussing About Trengo? - [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do) - [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp) - [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good) - [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work) ## What Is WhatsApp Marketing Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to WhatsApp Marketing Software? - [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) --- ## What Are the Most Common Questions About WhatsApp Marketing Software? *AI-generated · Last updated: April 27, 2026* ### Which tool supports WhatsApp chatbots for lead generation Based on G2 reviews, several products are repeatedly used for chatbot-led lead capture, qualification, and follow-up on WhatsApp. - [Wati](https://www.g2.com/products/wati/reviews) — chatbot flows for lead qualification. - [respond.io](https://www.g2.com/products/respond-io/reviews) — AI agents and workflow routing. - [MSG91](https://www.g2.com/products/msg91/reviews) — chatbot support with campaign automation. - [Insider One](https://www.g2.com/products/insider-one/reviews) — conversational journeys for lead capture. ### Which vendor offers analytics on WhatsApp campaign performance Based on G2 reviews, buyers often mention these vendors for campaign visibility, reporting, and message tracking on WhatsApp. - [MSG91](https://www.g2.com/products/msg91/reviews) — delivery logs and report visibility. - [WebEngage](https://www.g2.com/products/webengage/reviews) — journey and campaign analytics. - [Insider One](https://www.g2.com/products/insider-one/reviews) — dashboards for cross-channel measurement. - [Wati](https://www.g2.com/products/wati/reviews) — campaign analytics and performance tracking. ### Which WhatsApp marketing platform offers the most advanced automation features Based on G2 reviews, these platforms stand out for workflow builders, automation depth, routing, and AI-assisted messaging. - [respond.io](https://www.g2.com/products/respond-io/reviews) — advanced workflows across messaging channels. - [Wati](https://www.g2.com/products/wati/reviews) — broadcasts, chatbots, and shared inbox. - [Insider One](https://www.g2.com/products/insider-one/reviews) — automated journeys with personalization. - [MSG91](https://www.g2.com/products/msg91/reviews) — automation with notifications and campaigns. ### What features define modern whatsapp marketing software According to verified users, modern whatsapp marketing software is defined by a shared inbox, broadcast messaging, workflow automation, templates, chat assignment, and message scheduling. Reviews also highlight segmentation, labels, quick replies, and chatbot support as core buying criteria. Many users value analytics for delivery visibility, campaign tracking, and logs, while others emphasize integrations with CRM systems, websites, Shopify, and broader multichannel stacks. Strong products also help teams manage high message volume without losing context, reduce repetitive replies through automation, and support both marketing and customer support use cases from one workspace. Ease of setup and clear documentation also come up often in recent reviews. ### How does WhatsApp Marketing integrate with CRM systems G2 reviewers mention that CRM integration matters most when teams want WhatsApp conversations tied to lead records, order history, or follow-up workflows. In recent reviews, users describe syncing chats into pipelines, routing leads based on source or stage, and using WhatsApp alongside systems like Shopify, websites, and internal CRM setups. Buyers also value APIs, webhooks, and native integrations because they reduce manual updates and help teams automate notifications, reminders, abandoned cart messages, and lead qualification. The clearest pattern is that CRM integration is less about storing chats alone and more about creating a structured process for tracking conversations, assigning ownership, and moving buyers through sales or support workflows.