Best VoIP Providers for Small Business

How Many VoIP Providers Products Does G2 Track?

Total Products under this Category: 489

Category Stats (Oct 2026)

  • Average Rating: 4.39/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: VoiceStack (+21.43%) - Among all products in this category, VoiceStack recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank VoIP Providers Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 61,900+ Authentic Reviews
  • 489+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for VoIP Providers

G2 Grid® for VoIP Providers plotting products by satisfaction and market presence

Highlighted products: Nextiva, RingEX, Quo, Zoom Phone, CloudTalk, Crexendo, Telnyx CPaaS, and 8x8 Work.

Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=quo-quo&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=cloudtalk&focus%5B%5D=crexendo&focus%5B%5D=telnyx-cpaas&focus%5B%5D=8x8-work&segment=small-business)

Nextiva

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

Average Rating: 4.5/5.0

Total Reviews: 3,615

How Do G2 Users Rate Nextiva?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.8/10)
  • Phone Calls: 9.2/10 (Category avg: 9.1/10)
  • VOiP Number: 9.1/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Nextiva?

  • Seller: Nextiva
  • Year Founded: 2008
  • HQ Location: Scottsdale, Arizona
  • Twitter: @Nextiva
    21,295 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,497 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Hospital & Health Care, Insurance
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About Nextiva?

AI-generated summary from verified user reviews

Pros
  • Users applaud Nextiva's amazing customer support, highlighting excellent service, knowledge, and ease of access for assistance.
  • Users appreciate the ease of use of Nextiva, highlighting its intuitive interface and simple setup process.
  • Users rave about the exceptional customer service of Nextiva, highlighting its knowledge and support availability.
  • Users commend the easy setup of Nextiva, highlighting a seamless onboarding experience with excellent customer support.
  • Users commend Nextiva's reliability, noting quick customer support and easy, intuitive system integration for seamless communication.
Cons
  • Users find the onboarding complexity of Nextiva frustrating, with slow support and frequent setup issues hindering functionality.
  • Users find the difficult configuration of Nextiva to be clunky and often overwhelming, impacting their initial experience.
  • Users are frustrated with number issues, including delays, limitations on SMS attachments, and cumbersome support processes.
  • Users find the complex processes of Nextiva challenging, particularly in setup and navigation for small businesses.
  • Users find the difficult setup of Nextiva to be clunky and challenging, impacting their overall experience.

What Are Recent G2 Reviews of Nextiva?

What Are G2 Users Discussing About Nextiva?

RingEX

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

Average Rating: 4.2/5.0

Total Reviews: 1,427

How Do G2 Users Rate RingEX?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.8/10)
  • Phone Calls: 9.1/10 (Category avg: 9.1/10)
  • VOiP Number: 9.1/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind RingEX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • Twitter: @RingCentral
    61,963 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Small, 34% Medium

What Do G2 Reviewers Say About RingEX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RingEX, making communication and collaboration seamless for their teams.
  • Users value the helpful customer support of RingEX, enhancing the overall experience and usability for everyone.
  • Users find RingEX to be incredibly helpful for maintaining client connections, enhancing reliability and support.
  • Users commend the reliability of RingEX, ensuring consistent connections and high-quality communication experiences.
  • Users appreciate the high-definition voice quality of RingEX, enhancing communication and customer support experiences.
Cons
  • Users find the complex processes in RingEX challenging, particularly when navigating setup and administration aspects.
  • Users often face call issues with RingEX, including inadequate tracking of calls and poor customer support experiences.
  • Users find the customer support challenging, often facing difficulties in communication and unnecessary complications.
  • Users find the difficulties with customer service occasionally complicate resolutions and frustrate the overall experience.
  • Users find the admin config options unintuitive, making tasks like changing voicemail messages and hold music overly complex.

What Are Recent G2 Reviews of RingEX?

What Are G2 Users Discussing About RingEX?

Quo

Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch.

Average Rating: 4.7/5.0

Total Reviews: 3,391

How Do G2 Users Rate Quo?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.8/10)
  • Phone Calls: 9.4/10 (Category avg: 9.1/10)
  • VOiP Number: 9.4/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Quo?

  • Seller: Quo
  • Company Website:
  • Year Founded: 2018
  • HQ Location: San Francisco, California
  • Twitter: @gowithquo
    5,475 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Real Estate, Construction
  • Company Size: 92% Small, 7% Medium

What Do G2 Reviewers Say About Quo?

AI-generated summary from verified user reviews

Pros
  • Users find Quo's ease of use exceptional, with a simple setup and intuitive interface enhancing their experience.
  • Users praise the responsive and helpful customer support of Quo, making troubleshooting effortless and efficient.
  • Users value the wide range of essential features in Quo, appreciating its intuitive interface and helpful support.
  • Users commend the easy setup of OpenPhone, facilitating a smooth transition and effective daily use for their businesses.
  • Users appreciate the call recording and transcription features of Quo, enhancing communication efficiency and organization.
Cons
  • Users experience connection issues with Quo, affecting call silencing and headset connectivity.
  • Users express frustration over missing features like editing messages, tagging themselves, and assigning conversations to users.
  • Users often face call disconnections and notification errors that disrupt their communication experience with Quo.
  • Users find the high cost of Quo confusing, with unclear pricing and unexpected fees impacting their experience.
  • Users frequently face call issues with Quo, including errors, missed notifications, and persistent call displays.

What Are Recent G2 Reviews of Quo?

What Are G2 Users Discussing About Quo?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

Zoom Phone

The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. *Available for an add-on cost.

Average Rating: 4.6/5.0

Total Reviews: 2,633

How Do G2 Users Rate Zoom Phone?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Phone Calls: 9.1/10 (Category avg: 9.1/10)
  • VOiP Number: 8.8/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Zoom Phone?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, President
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Small, 32% Medium

What Do G2 Reviewers Say About Zoom Phone?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Zoom Phone, finding it user-friendly and straightforward for all levels.
  • Users appreciate the video conferencing features of Zoom Phone, enhancing collaboration with easy screen sharing and recording.
  • Users appreciate the reliability of Zoom Phone, noting its consistent availability and quality audio and video performance.
  • Users value the seamless integration of Zoom Phone, making communication straightforward and efficient across platforms.
  • Users value the high video quality of Zoom Phone, enhancing clarity and engagement during calls and meetings.
Cons
  • Users feel that Zoom Phone has limited features, lacking essential options like faxing and comprehensive reporting tools.
  • Users struggle with Zoom issues especially when transitioning between apps and on slower computers, affecting usability.
  • Users often face meeting entry notifications issues that cause confusion and hinder the overall experience on Zoom Phone.
  • Users find missing features in Zoom Phone, such as inadequate support and lack of important functions like faxing.
  • Users report frequent connection issues with Zoom Phone, highlighting bugs, slow networks, and unreliable reconnection options.

What Are Recent G2 Reviews of Zoom Phone?

CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

Average Rating: 4.4/5.0

Total Reviews: 1,894

How Do G2 Users Rate CloudTalk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.8/10)
  • Phone Calls: 9.0/10 (Category avg: 9.1/10)
  • VOiP Number: 8.9/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind CloudTalk?

  • Seller: CloudTalk
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    231 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 65% Small, 31% Medium

What Do G2 Reviewers Say About CloudTalk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CloudTalk, making daily communication efficient and hassle-free.
  • Users appreciate the reliability of CloudTalk, highlighting its clear call quality and seamless performance across devices.
  • Users find CloudTalk's intuitive interface enhances communication efficiency and simplifies contact management effortlessly.
  • Users find CloudTalk's intuitive interface and real-time data tracking extremely beneficial for managing KPIs effectively.
  • Users love the intuitive calling features of CloudTalk, making communication quick, easy, and efficient.
Cons
  • Users experience call issues with CloudTalk, including accessibility challenges and connection problems affecting their efficiency.
  • Users experience connection issues with CloudTalk, including occasional disruptions and limitations in separate countries.
  • Users express dissatisfaction with missing features, like essential call center functions and SMS number search options.
  • Users find that call management issues disrupt seamless communication and hinder efficient client interaction.
  • Users face poor connectivity issues with CloudTalk, making international calls and call management challenging and frustrating.

What Are Recent G2 Reviews of CloudTalk?

What Are G2 Users Discussing About CloudTalk?

Crexendo

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device.

Average Rating: 4.9/5.0

Total Reviews: 355

How Do G2 Users Rate Crexendo?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.8/10)
  • Phone Calls: 9.9/10 (Category avg: 9.1/10)
  • VOiP Number: 9.6/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Crexendo?

  • Seller: Crexendo Business Solutions
  • Company Website:
  • Year Founded: 1995
  • HQ Location: Tempe, Arizona
  • Twitter: @Crexendo
    3,287 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    158 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Non-Profit Organization Management, Construction
  • Company Size: 77% Small, 21% Medium

What Do G2 Reviewers Say About Crexendo?

AI-generated summary from verified user reviews

Pros
  • Users praise the exceptional customer support from Crexendo, highlighting their expertise and availability during the process.
  • Users highlight the exceptional support and expertise from the Crexendo team, making transitions seamless and stress-free.
  • Users praise the exceptional customer service from Crexendo, highlighting responsiveness and support throughout the transition process.
  • Users value the ease of use of Crexendo, appreciating the straightforward service transfer and helpful support.
  • Users appreciate the easy setup of Crexendo, praising its straightforwardness and helpful customer support throughout the process.
Cons
  • Users experience call issues during ISP outages, causing interruptions and challenging technical fixes despite team support.
  • Users find that customer service can be a hassle, making it difficult to get timely assistance when needed.
  • Users are frustrated by the overwhelming number of spam calls and issues with caller ID impacting client communication.
  • Users find the implementation process complex, often requiring IT assistance and feeling confused by numerous options.
  • Users find the initial payment requirement of Crexendo inconvenient before the service is fully utilized.

What Are Recent G2 Reviews of Crexendo?

What Are G2 Users Discussing About Crexendo?

Telnyx CPaaS

Telnyx is the only communications and connectivity platform that combines carrier-owned global communications, programmable APIs, voice AI agents, and edge compute under one roof. Through the Telnyx portal and APIs, teams can provision global numbers in many countries, run SIP trunking with HD voice over a private backbone, and build contact center workflows on the Voice API. Add SMS, MMS, RCS, and WhatsApp messaging and calling, all on the same carrier-owned network, and layer in AI-powered voice agents without wiring together separate vendors. Unlike many CPaaS providers, Telnyx owns the network and delivers the full stack as one system. Whether you're enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. With direct carrier status and telecom licenses in 35+ countries, PSTN replacement in 50+ countries and local calling in 130+ countries, you get carrier-grade reliability without piecing together multiple providers. And with SOC 2 Type II, PCI, and GDPR compliance built into the platform, you're not sacrificing security or auditability for scale. Every customer gets 24/7 support on every tier, backed by in-house engineering expertise, configuration management, enterprise-grade security, fraud detection, and migration support. Telnyx gives businesses one platform, one provider, and one support team for global communications and real-time AI.

Average Rating: 4.7/5.0

Total Reviews: 511

How Do G2 Users Rate Telnyx CPaaS?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.8/10)
  • Phone Calls: 9.6/10 (Category avg: 9.1/10)
  • VOiP Number: 9.5/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Telnyx CPaaS?

  • Seller: Telnyx
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Austin, Texas, United States
  • Twitter: @telnyx
    4,414 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    387 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Telnyx CPaaS?

AI-generated summary from verified user reviews

Pros
  • Users rave about the amazing and responsive customer support of Telnyx CPaaS, enhancing overall satisfaction and ease of use.
  • Users value the ease of use of Telnyx, appreciating its intuitive interface and quick setup process.
  • Users commend the exceptional customer service of Telnyx, highlighting their quick and supportive responses to inquiries.
  • Users commend the easy setup of Telnyx CPaaS, highlighting its intuitive interface and quick configuration process.
  • Users highlight the affordable pricing of Telnyx CPaaS, enhancing accessibility and value in their communication solutions.
Cons
  • Users find the complex processes of Telnyx CPaaS challenging, requiring significant time and support for setup.
  • Users are concerned about the high costs associated with Telnyx, affecting support and overall customer experience.
  • Users express frustration over inefficient customer service, citing poor communication and lack of timely support responses.
  • Users experience long waiting times for support, often struggling to interact with actual representatives for assistance.
  • Users find the new portal not user-friendly, often facing difficulties with navigation and support during onboarding.

What Are Recent G2 Reviews of Telnyx CPaaS?

What Are G2 Users Discussing About Telnyx CPaaS?

8x8 Work

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.

Average Rating: 4.2/5.0

Total Reviews: 901

How Do G2 Users Rate 8x8 Work?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.8/10)
  • Phone Calls: 9.0/10 (Category avg: 9.1/10)
  • VOiP Number: 9.1/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind 8x8 Work?

  • Seller: 8x8
  • Company Website:
  • Year Founded: 1987
  • HQ Location: San Jose, CA
  • Twitter: @8x8
    11,056 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,846 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 54% Small, 35% Medium

What Do G2 Reviewers Say About 8x8 Work?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in 8x8 Work, which simplifies daily communication and enhances operational efficiency.
  • Users value the easy communication enabled by 8x8 Work, facilitating calls from anywhere with seamless integration.
  • Users appreciate the reliability of 8x8 Work, citing minimal downtime and exceptional support throughout their experience.
  • Users value the quick and efficient customer support of 8x8 Work, easily transitioning from chatbot to human assistance.
  • Users value the convenience of all-in-one communications with 8x8 Work, making remote work and management seamless.
Cons
  • Users find the slow customer service response frustrating, negatively impacting their overall experience with 8x8 Work.
  • Users find the customer support response slow, leading to frustrations with troubleshooting and configuration issues.
  • Users find the poor customer support challenging, causing delays and frustration in resolving issues and configurations.
  • Users find the limited features of 8x8 Work restrict effective CRM integration and advanced functionalities.
  • Users experience technical issues with lagging apps and login troubles, which can be frustrating and time-consuming.

What Are Recent G2 Reviews of 8x8 Work?

What Are G2 Users Discussing About 8x8 Work?

NUACOM

Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company.

Average Rating: 4.8/5.0

Total Reviews: 313

How Do G2 Users Rate NUACOM?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.8/10)
  • Phone Calls: 9.6/10 (Category avg: 9.1/10)
  • VOiP Number: 9.2/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind NUACOM?

  • Seller: NUACOM
  • Year Founded: 2009
  • HQ Location: Ireland
  • Twitter: @nuacomie
    742 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Managing Director
  • Top Industries: Construction, Computer Software
  • Company Size: 93% Small, 7% Medium

What Do G2 Reviewers Say About NUACOM?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support from Nuacom, highlighting quick resolutions and helpful onboarding assistance.
  • Users value the ease of use of NUACOM, appreciating its quick setup and helpful training resources.
  • Users highlight the helpful support team of NUACOM, ensuring a smooth transition and efficient service.
  • Users appreciate the easy setup of NUACOM, which streamlines the onboarding process for smooth functionality.
  • Users highlight the fantastic customer service of NUACOM, noting the friendly and efficient support provided.
Cons
  • Users experience call issues with missed connections and complicated configurations, hindering effective use of Nuacom.
  • Users face call limitations with missed calls and unnecessary voicemail time restrictions, complicating the communication experience.
  • Users wish for a wider selection of features, including headset options and multi-company access in the app.
  • Users find the dialer issues frustrating, noting slow performance and inaccurate name pronunciations impacting usability.
  • Users find NUACOM to be high cost, especially when needing multiple extensions or additional features like texting.

What Are Recent G2 Reviews of NUACOM?

What Are G2 Users Discussing About NUACOM?

Intermedia Unite

Intermedia Unite® is a comprehensive business communications solution designed to streamline collaboration, enhance customer engagement, and improve team productivity. By integrating various communication tools into a single platform, Unite eliminates the need for multiple fragmented applications, allowing users to connect seamlessly from any location. This all-in-one platform is particularly beneficial for organizations looking to foster a collaborative work environment while maintaining efficiency in their operations. Targeted at businesses of all sizes, Intermedia Unite® caters to teams that require a reliable and cohesive communication system. Its user-friendly interface and robust features make it suitable for remote workers, in-office teams, and hybrid environments. The platform is particularly advantageous for organizations that rely heavily on real-time communication, such as customer service teams, sales departments, and project management groups. By consolidating business phone services, video conferencing, team chat, and file sharing, Unite enables employees to collaborate effectively without the hassle of switching between different applications. One of the standout features of Intermedia Unite® is its enterprise-grade calling capabilities, which come equipped with over 100 features designed to enhance communication. This includes integrated customer engagement tools that allow businesses to connect with their clients more effectively. Additionally, the platform offers enhanced experiences for Microsoft Teams users, making it a versatile choice for organizations already utilizing Microsoft products. The mobile and desktop applications ensure that users can make calls, hold meetings, and engage with customers from virtually anywhere, all while preserving a consistent business identity. Intermedia Unite® also leverages AI technology to provide transcription, summaries, and insights, which help teams capture important details and follow up on discussions efficiently. This feature not only saves time but also enhances accountability among team members, ensuring that critical information is not overlooked. Furthermore, with a commitment to reliability, Intermedia Unite® boasts an impressive 99.999% uptime and is backed by J.D. Power-certified support, ensuring that users can depend on the platform for their communication needs. Overall, Intermedia Unite® stands out in the crowded communications landscape by offering a unified solution that enhances productivity and fosters collaboration. Its combination of advanced features, user-friendly design, and reliable performance makes it a valuable tool for any organization looking to improve its communication strategies and customer engagement efforts.

Average Rating: 4.5/5.0

Total Reviews: 502

How Do G2 Users Rate Intermedia Unite?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.8/10)
  • Phone Calls: 9.6/10 (Category avg: 9.1/10)
  • VOiP Number: 9.5/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Intermedia Unite?

  • Seller: Intermedia
  • Company Website:
  • Year Founded: 1993
  • HQ Location: Sunnyvale, California
  • Twitter: @intermedia_net
    4,556 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,410 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 67% Small, 21% Medium

What Do G2 Reviewers Say About Intermedia Unite?

AI-generated summary from verified user reviews

Pros
  • Users praise the quick and effective customer support of Intermedia Unite, enhancing their overall experience significantly.
  • Users find Intermedia Unite to be user-friendly and easy to understand, enhancing their communication experience significantly.
  • Users praise the responsive and knowledgeable customer support of Intermedia Unite, enhancing their overall experience.
  • Users highlight the intuitive interface of Intermedia Unite, making communication seamless and easy to navigate.
  • Users value the reliability of Intermedia Unite, ensuring smooth communication with minimal issues experienced over time.
Cons
  • Users face high dependence on internet connectivity with Intermedia Unite, leading to dropped calls and frustration.
  • Users report administrative complexities in Intermedia Unite, leading to confusion and requests for assistance from new admins.
  • Users experience administrative complexities with Intermedia Unite, leading to confusion and disruption for new admins.
  • Users often face connection issues with Intermedia Unite, leading to dropped calls and administrative complexities.
  • Users experience poor customer service with unhelpful tech support transfers and unresolved issues, leading to frustration.

What Are Recent G2 Reviews of Intermedia Unite?

What Are G2 Users Discussing About Intermedia Unite?

Yeastar P-Series PBX System

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more...

Average Rating: 4.8/5.0

Total Reviews: 79

How Do G2 Users Rate Yeastar P-Series PBX System?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.8/10)
  • Phone Calls: 9.6/10 (Category avg: 9.1/10)
  • VOiP Number: 9.1/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Yeastar P-Series PBX System?

Who Uses This Product?

  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 75% Small, 21% Medium

What Do G2 Reviewers Say About Yeastar P-Series PBX System?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Yeastar P-Series PBX, ensuring a seamless experience for both setup and operation.
  • Users laud the remarkable ease of setup and extensive features of the Yeastar P-Series PBX System, enhancing communication.
  • Users value the extensive integrations of Yeastar P-Series PBX System, enhancing connectivity with various platforms effortlessly.
  • Users commend the award-winning customer support of Yeastar P-Series PBX, highlighting their responsiveness and professionalism.
  • Users praise the easy setup of Yeastar P-Series PBX, appreciating its quick installation and global accessibility.
Cons
  • Users find the missing functionalities in Yeastar P-Series PBX, particularly in video conferencing and integrations, disappointing.
  • Users find the missing features of Yeastar P-Series PBX, especially in UC and integration, quite disappointing.
  • Users note the expensive licensing and subscription costs which may be a barrier for some markets.
  • Users find the limited features of Yeastar P-Series PBX, particularly in UC and video conferencing, disappointing.
  • Users note the high cost of the Yeastar P-Series PBX System, particularly for hardware and licensing.

What Are Recent G2 Reviews of Yeastar P-Series PBX System?

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

Average Rating: 4.4/5.0

Total Reviews: 1,397

How Do G2 Users Rate GoTo Connect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.8/10)
  • Phone Calls: 9.2/10 (Category avg: 9.1/10)
  • VOiP Number: 9.1/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind GoTo Connect?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    993 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 69% Small, 24% Medium

What Do G2 Reviewers Say About GoTo Connect?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of GoTo Connect, enabling smooth interactions and seamless functionality anywhere.
  • Users appreciate the timely and helpful customer support of GoTo Connect, enhancing their overall experience and efficiency.
  • Users praise the reliability of GoTo Connect, ensuring seamless communication and consistent performance without glitches.
  • Users find the easy setup of GoTo Connect convenient for managing calls and adding new users effortlessly.
  • Users value the user-friendly interface of GoTo Connect, appreciating its ease of use and seamless integration with Microsoft Teams.
Cons
  • Users report frequent call issues with sound quality, delays, and occasional software glitches affecting communication.
  • Users face significant limitations with GoTo Connect, including an outdated app interface and challenging offboarding processes.
  • Users find the limited features frustrating, particularly with complex fax processes and confusing functionality.
  • Users report inconsistent customer service, experiencing both helpful and unhelpful representatives, leading to frustration in problem resolution.
  • Users experience poor customer support, with inconsistent service and difficulty in resolving issues effectively.

What Are Recent G2 Reviews of GoTo Connect?

What Are G2 Users Discussing About GoTo Connect?

Webex Calling

Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.

Average Rating: 4.5/5.0

Total Reviews: 620

How Do G2 Users Rate Webex Calling?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.8/10)
  • Phone Calls: 9.3/10 (Category avg: 9.1/10)
  • VOiP Number: 9.0/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Webex Calling?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Associate
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 32% Small

What Do G2 Reviewers Say About Webex Calling?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Webex Calling, finding setup straightforward and integration with tools seamless.
  • Users praise the reliability of Webex Calling, highlighting its clear call quality and stable connections across devices.
  • Users appreciate the impeccable call quality of Webex Calling, enjoying smooth and stable connections without interruptions.
  • Users value the seamless integration of Webex Calling, enhancing communication across teams and improving efficiency.
  • Users value the seamless integration of Webex Calling with other tools, enhancing their overall communication experience.
Cons
  • Users find the lack of intuitiveness in Webex Calling complicates navigation and setup for advanced features.
  • Users find call routing and setup processes complex, making it challenging, particularly for beginners and for automation tasks.
  • Users experience slow performance with Webex Calling, especially on lower bandwidth connections, affecting meeting participation.
  • Users experience performance issues with Webex Calling, noting sluggishness and occasional lag during calls.
  • Users desire more advanced customization options in Webex Calling to enhance their overall experience and tailor settings.

What Are Recent G2 Reviews of Webex Calling?

What Are G2 Users Discussing About Webex Calling?

Aircall

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

Average Rating: 4.4/5.0

Total Reviews: 1,630

How Do G2 Users Rate Aircall?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.8/10)
  • Phone Calls: 8.9/10 (Category avg: 9.1/10)
  • VOiP Number: 8.8/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Aircall?

  • Seller: Aircall
  • Company Website:
  • Year Founded: 2014
  • HQ Location: New York
  • Twitter: @aircall
    4,964 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    849 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 53% Small, 40% Medium

What Do G2 Reviewers Say About Aircall?

AI-generated summary from verified user reviews

Pros
  • Users find Aircall's ease of use essential for effective communication and seamless workflow integration.
  • Users find Aircall's easy integration with CRM and helpdesk tools enhances communication efficiency and workflow management.
  • Users commend Aircall for its reliability and seamless integration, making customer support efficient and straightforward.
  • Users find Aircall's intuitive design exceptional, facilitating easy setup and enhancing communication for all team members.
  • Users value Aircall for its automatic call recording, enhancing record-keeping and improving communication efficiency.
Cons
  • Users often face connection issues with Aircall, including low call quality and frequent disconnections during calls.
  • Users often face call issues with Aircall, including uneven call distribution and connection problems affecting communication.
  • Users report dialer issues with Aircall, including imbalanced call distribution and glitches affecting call reception and tagging.
  • Users indicate that Aircall lacks text handling and individual voicemail features, impacting communication efficiency and usability.
  • Users experience occasional slow loading issues with Aircall, particularly when syncing call logs and real-time updates.

What Are Recent G2 Reviews of Aircall?

What Are G2 Users Discussing About Aircall?

Podium

Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2.

Average Rating: 4.5/5.0

Total Reviews: 2,067

How Do G2 Users Rate Podium?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.8/10)
  • Phone Calls: 8.4/10 (Category avg: 9.1/10)
  • VOiP Number: 8.1/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 7.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Podium?

  • Seller: Podium
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Lehi, UT
  • Twitter: @PodiumHQ
    4,178 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,639 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, General Manager
  • Top Industries: Automotive, Retail
  • Company Size: 61% Small, 34% Medium

What Do G2 Reviewers Say About Podium?

AI-generated summary from verified user reviews

Pros
  • Users find Podium's ease of use and intuitive design to significantly enhance their business operations and efficiency.
  • Users appreciate Podium for its user-friendly interface and effective communication features that enhance business operations.
  • Users highly value Podium's unified communication, seamlessly integrating multiple messaging platforms for streamlined customer engagement.
  • Users love the easy communication with customers via Podium, enhancing real-time interactions and improving service insights.
  • Users rave about the fantastic customer support from Podium, enhancing business operations and satisfaction significantly.
Cons
  • Users find messaging issues with Podium, struggling to manage a high volume of inquiries effectively.
  • Users express concern over missing features in Podium, hindering effective service management and customer engagement.
  • Users find Podium's limited features challenging, particularly with tracking messages and lack of integration options.
  • Users find Podium's pricing to be excessive, deterring small businesses from fully utilizing the platform.
  • Users report poor customer support, facing aggressive practices and frustrating cancellation processes that sour their experience.

What Are Recent G2 Reviews of Podium?

What Are G2 Users Discussing About Podium?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated