--- title: MiVoice Business Reviews meta_title: 'MiVoice Business Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 307 reviews by the users' company size, role or industry to find out how MiVoice Business works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 307 scale: '5' date_modified: '2026-09-28' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # MiVoice Business Reviews **Vendor:** Mitel Networks **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.9/5.0 **Total Reviews:** 307 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About MiVoice Business The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe. ## MiVoice Business Reviews ### 1. good experiance **Rating:** 5.0/5.0 stars **Reviewed by:** Milan K. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 11, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about MiVoice Business?** everything like services and all is very good and with me, it is a very smooth experience **What do you dislike about MiVoice Business?** - nothing everything like services and all is very good and with me, it is a very smooth experience **What problems is MiVoice Business solving and how is that benefiting you?** Enabling workers to communicate remotely as if they were onsite is one issues we never thought we would need. But when the Covid19 pandemic happened, we already had the architecture in place to allow for that. ### 2. A Unified communication platform short review **Rating:** 5.0/5.0 stars **Reviewed by:** Menard B. | System Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 17, 2025 **What do you like best about MiVoice Business?** What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and integrate with other existing platforms and telephony system. Their devices are also easy to use and have a simple yet friendly user GUI. **What do you dislike about MiVoice Business?** I dont think there is anything I dislike with their solutions. Mitel is our best selling telephony solution. **What problems is MiVoice Business solving and how is that benefiting you?** Other telephone solutions are having hard time integrating with other brands but with mitel it is easy to integrate specially with clients with existing telephony and only wants to upgrade and not discard their existing PABX. ### 3. Useful integration for desktop control of VOIP phone line. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 17, 2024 **What do you like best about MiVoice Business?** Being able to use power routing for certain numbers so that those who are nuisance calls route immediately to voicemail. **What do you dislike about MiVoice Business?** Some of the really neat functionality is a bit obscure to learn how to use, even when reading the manual. **What problems is MiVoice Business solving and how is that benefiting you?** Being able to use the desktop interface to control my phone, see calls, listen to voicemail makes a tedious task so much easier, it's all on my screen and I don't have to work through a phone menu. ### 4. MiVoiceConnect is a good in terms of noise cancellation and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Uday P. | Information Technology Business Analyst, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 25, 2024 **What do you like best about MiVoice Business?** It is most helpful while once you connected then you no need to connect it again manually. It will automatically does by itself. **What do you dislike about MiVoice Business?** I have not focused on this part as I will be using it since long. I didn't found any issues. **What problems is MiVoice Business solving and how is that benefiting you?** When you are driving it is more helpful and sound quality also good. ### 5. Good old reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Ferdis H. | System Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 05, 2023 **What do you like best about MiVoice Business?** I like how easy the system is to use and navigate **What do you dislike about MiVoice Business?** The need for a technician to come onsite if the issue cannot be resolved with otp support. **What problems is MiVoice Business solving and how is that benefiting you?** Giving us VoIP and converting out analog lines to VoIP ### 6. Seamless and effortless connection **Rating:** 5.0/5.0 stars **Reviewed by:** Vaijayanth K. | Component Responsible, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 16, 2024 **What do you like best about MiVoice Business?** VoIP calls and I often use it to share the screen on phone. So easiest way to share screen and seamless accessibility. **What do you dislike about MiVoice Business?** There is not much to dislike about the product. Multitasking can be improved. **What problems is MiVoice Business solving and how is that benefiting you?** Ease of usage and easy navigation of everyday life. ### 7. Using Mitel connect for teleworking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** December 15, 2023 **What do you like best about MiVoice Business?** Streamlined, functional, and stable interface. I use this tool as part of my role as a local technician to use the softphone for teleworking, I install and troubleshoot the solution as well. **What do you dislike about MiVoice Business?** Global deployment by group policies not optimized **What problems is MiVoice Business solving and how is that benefiting you?** Mitel allows us to use IP telephony (180 connected stations) and to manage them from the director. ### 8. Great feature to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Tufail A. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 22, 2024 **What do you like best about MiVoice Business?** The ISP calling with friends differentiate everything apart from other providers **What do you dislike about MiVoice Business?** Nothing as of now Will be review it more when used **What problems is MiVoice Business solving and how is that benefiting you?** No lagging between calls ### 9. I have no problem with it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 04, 2022 **What do you like best about MiVoice Business?** Making transfers and answering calls is just so easy and convenient. It only took me one or two calls to get the hang of it, and it's also easy to move from one call to the next. **What do you dislike about MiVoice Business?** Having the ability to access voicemail from the ShoreTel communicator isn't as intuitive as making calls and transfers. Sometimes, the call labels are a little confusing. In order to discern details shared in a conversation, it would be nice if it were easier to pull up past calls. Accessing voicemail through ShoreTel communicator may not be as obvious as making or transferring calls. The labels on the call history can be confusing at times. **What problems is MiVoice Business solving and how is that benefiting you?** By using this, I am able to manage my workflow (i.e. calls) at a pace that I am comfortable with. I don't need to listen to the phone ring incessantly and can focus on other tasks or step away if I need to take a break. ### 10. It's full solution **Rating:** 3.5/5.0 stars **Reviewed by:** Abdulrahman A. | Project Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 13, 2022 **What do you like best about MiVoice Business?** No appliances, fast installation, good price, no space required, save power and more stability **What do you dislike about MiVoice Business?** Required licenses alots, response low and need more tuning to be easier for users **Recommendations to others considering MiVoice Business:** My business laptop, notebook and iPad **What problems is MiVoice Business solving and how is that benefiting you?** Connect with branches out of city, which solved after changing ISP with other faster and cheaper ### 11. Best Sofphone for business operations **Rating:** 5.0/5.0 stars **Reviewed by:** Surya teja V. | Associate technical support Analyst II, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 10, 2022 **What do you like best about MiVoice Business?** Mitel micloud is best product for calling. It have great features with ease in access. Calling and voice mails access is very feasible and it got best UI ever.. **What do you dislike about MiVoice Business?** As it is online cloud based application, sometimes it might give some issues with call quality and basic issues with desk phone synchronisation **What problems is MiVoice Business solving and how is that benefiting you?** Mitel is mainly used to communicate with customers in daily basis and for resolving their technical issues using its screen sharing option ### 12. One cloud Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Biswaranjan B. | C, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 22, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about MiVoice Business?** The seamless voice and flexible service plan is something that I like the most. **What do you dislike about MiVoice Business?** Video call can be more flexible and can be improved to a certain level **What problems is MiVoice Business solving and how is that benefiting you?** Low latency, fast setup, easy to use, flexible console, speedy transition. ### 13. Overall good experience, just wish there was more clear training for all aspects. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 18, 2022 **What do you like best about MiVoice Business?** The desktop and mobile app feature is the best. **What do you dislike about MiVoice Business?** I wish the call quality was better as it can sound robotic or with static. **What problems is MiVoice Business solving and how is that benefiting you?** It's helping us communicate better internally as well as feeling like we have an office phone number without being in a physical office. ### 14. Mitel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 07, 2022 **What do you like best about MiVoice Business?** The features that are software based making the system very flexible for teleworking **What do you dislike about MiVoice Business?** Nothing disliked, it's a new and enhanced system **What problems is MiVoice Business solving and how is that benefiting you?** It can handle a very high number of incoming calls and its IM feature make communication between the company employees more flexible and reliable ### 15. Too Cumbersome to Consider **Rating:** 2.0/5.0 stars **Reviewed by:** Michael K. | IT Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 26, 2021 **What do you like best about MiVoice Business?** What can I say good about Mitel Cloud Connect The MiCoud Connect desktop application is actually a very good softphone/deskphone interface. The integrated AD contacts and search by name functions are a perfect(no more outdated contact list printouts hanging on the wall). Additionally I really like that I have easy to see icons on the client to transfer, conference, pass the call to my cell phone. **What do you dislike about MiVoice Business?** Almost everything else. Too many things are taken out of the administrators hands, requiring endless tickets back and forth with Mitel Support. I am not sure who gave them the award for their "award winning customer service" but their agents are NOT the United States in most cases carrying very heavy accents and broken english. Ticket responses are slow, and in many cases tickets are closed without full resolution. Call quality lacks due to high Jitter and frequent dropped calls. **What problems is MiVoice Business solving and how is that benefiting you?** Quite frankly we get to talk on the phone. I have been able to set up a simple Auto Attendant/IVR that only through support tickets. Other than that VM to Email ### 16. Extremely Useful Business VoIP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 23, 2021 **What do you like best about MiVoice Business?** Having the Mitel cloud-based voice system implemented as one of the main forms of communication at my company really enhanced the workflow of all branches and departments. As many tech companies are full of employees who prefer remote work and perform better by working remote, Mitel allowed this capability. Not only did it help in connecting employees to other employees, but in connecting employee to consumer and business clients. **What do you dislike about MiVoice Business?** The initials setup of the software took longer than expected. To be completely honest, this most likely was not the fault of the Mitel software or engineers who assisted in implement, but an internal issue as our IT department needed to learn a new software. **Recommendations to others considering MiVoice Business:** I would strongly recommend that any business looking to operate remotely become a user of Mitel MiCloud Connect. In this day and age not only will it help with the productivity of employees, but it will make the company using it more competitive as people are now conditioned and seeking jobs which allow them to work remotely. We all know communication is a major key to operating a successful business, and Mitel MiCloud Connect enables perfect communication. **What problems is MiVoice Business solving and how is that benefiting you?** Being able to be responsive in a timely manner to both colleagues and clients. Especially while working on a remote team and in an organization that had various remote employees. The benefits realized were that once implemented, we completely eliminated the need for employees to be at their desk with a physical phone. Obviously, this had a massive positive impact on the communication at the company, as well as the satisfaction of the employees. ### 17. so far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Cassie G. | Vice president of Operations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 17, 2021 **What do you like best about MiVoice Business?** I like how connected and on top of the customer service Mitel is for Micloud **What do you dislike about MiVoice Business?** it's a new system to us, and change is always confusing at first **What problems is MiVoice Business solving and how is that benefiting you?** I am having problems understanding the setup on my phones, and the ins and outs of all the extra's Mi cloud have to offer. I realize the benefit of Mi cloud is it does everything we could need all from online ### 18. Mitel MiCloud makes it very easy for IT admins as well as the company **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammad T. | IT Network Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 08, 2022 **What do you like best about MiVoice Business?** the configuration of Mitel is very easy **What do you dislike about MiVoice Business?** This is the third downtime in a row and pretty much the same time. **What problems is MiVoice Business solving and how is that benefiting you?** usually, the Mitel is down ### 19. Project Manager of Professional Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 09, 2022 **What do you like best about MiVoice Business?** This is the go forward for cloud! Many customers did order this product. **What do you dislike about MiVoice Business?** Many customers are scared to switch due to EOL. **What problems is MiVoice Business solving and how is that benefiting you?** n.a ### 20. Excellent communication platform for businesses! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 12, 2021 **What do you like best about MiVoice Business?** MiVoice Business is one of the best available communication platforms. It is easy to install and a user friendly software. It provides best calling and messaging services. The quality of audio is high. It has many other features like Bluetooth pairing, USB, Screensaver etc. **What do you dislike about MiVoice Business?** Honestly, I have not directly used the software. But I have seen my friend using it and I liked the software very much. But the only thing to dislike is its cost. **What problems is MiVoice Business solving and how is that benefiting you?** It is really helpful in getting in touch with our connections with a single click. It is quick access to just send a small chat or to ask updates from colleagues on the ongoing project. ### 21. We have been using the service for several years and have enjoyed the functionality and features. **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher R. | Business Administrator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 07, 2021 **What do you like best about MiVoice Business?** The flexibility to connect through multiple devices or channels with employees helps keep us all connected during remote working. **What do you dislike about MiVoice Business?** It can be a bit tedious having to go between the softphone and teamwork to access video calling. **Recommendations to others considering MiVoice Business:** Mitel is perfect for an organization that is growing. The flexibility to spin up new users quickly and add additional features as needed is very quick. This is great cause time can be very limited. **What problems is MiVoice Business solving and how is that benefiting you?** Making adjustments to call flow at a seconds notice is an aspect we never realized importance off. ### 22. Great tool to connect and keep in touch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 23, 2021 **What do you like best about MiVoice Business?** Easy to use interface
Good sound
Lots of functionality
Links with Mitel phones a bonus **What do you dislike about MiVoice Business?** Not many companies have it who we work with so had to use zoom teams and other software and has now been replaced by teams **What problems is MiVoice Business solving and how is that benefiting you?** Keeping in contact
Team meetings
Project work ### 23. Good, Easy to use software interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 25, 2021 **What do you like best about MiVoice Business?** Ease of use, tie-in to the system is pretty good and straightforward **What do you dislike about MiVoice Business?** I wish there was an integration more for Office365 and G suite **What problems is MiVoice Business solving and how is that benefiting you?** Off-site office calling with the softphone feature is very handy when I am away from my desk ### 24. sales engineer **Rating:** 4.5/5.0 stars **Reviewed by:** effie H. | Sales Engineer, Telecommunications, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about MiVoice Business?** The freedom (mobility) of the platform. Being able to be connected whenever I need. **What do you dislike about MiVoice Business?** Not being able to do business SMS texting **What problems is MiVoice Business solving and how is that benefiting you?** Not sure on problems, although it helps me sell more of it, whereas before I was dependent on the Mitel team. Benefits are being able to sell more and be connected while not having to be at a desk phone. ### 25. Good people, but product is moving to cloud based simplicity **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 20, 2021 **What do you like best about MiVoice Business?** I had a great success manager in Andrea Mendez. She was easy to talk to and very responsive and communicative. **What do you dislike about MiVoice Business?** Getting support and opening tickets is a painful experience. I would rather not use my phone than reach out for technical support. **What problems is MiVoice Business solving and how is that benefiting you?** We needed an integrated phone system for our office. We realized that people are moving away from phones at every desk due to the ease of video conferencing. ### 26. New Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 13, 2021 **What do you like best about MiVoice Business?** Prep meetings and detail involved prior to onboarding new system. **What do you dislike about MiVoice Business?** Training sessions were too long, too much information. Many employees provided feedback that it was overwhelming and hard to follow. **What problems is MiVoice Business solving and how is that benefiting you?** Service is already easier to contact and resolve problems. Cost effective as well. App is more user friendly. ### 27. Mitel response for issues is very lengthy hold and transferred to many times **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2021 **What do you like best about MiVoice Business?** I emailed our account rep Andrea Mendez and she opened a case ticket for me, and responded continually to provide the best service. **What do you dislike about MiVoice Business?** The hold time and being transferred 3 times when calling into customer support **What problems is MiVoice Business solving and how is that benefiting you?** Interoffice calls unable to be made, apparently it was company wide with Mitel, unable to get someone on the phone that could help, and being transferred multiple times ### 28. Mitel MiCloud Connect Review **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole D. | Office Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 12, 2020 **What do you like best about MiVoice Business?** The thing that I like best about this program is being able to see the data of how many phone calls each of my employees take. It it great to be able to see this to help assign projects. Some employees are more phone call based while others like answering the phones. So after using this program I am able to tell which is which. **What do you dislike about MiVoice Business?** The downside of using MiCloud Connect is that when you first seen the program you are overwhelmed because you don't know where everything is located. To help with this they have a lot of support articles that you can read to help you figure out where you need to go to get certain reports and answers. **Recommendations to others considering MiVoice Business:** My advice would be don't get overwhelmed when you first start using the product. Like anything it does take a little time in order to learn what you are doing. If you have any questions try to reach out to support by either chatting online with them or looking at their support articles. Once you know what you are doing with this product it is very user friends and you be able to get all the data you need from it. **What problems is MiVoice Business solving and how is that benefiting you?** The benefits we have realized as a company is being able to better gauge when our busy times of the day, weeks, and months are. Being able to use and view this data is huge as it helps us figure out how many employees we need at certain times. It also helps us prepare for the business. ### 29. Mitel MiCloud Connect for MediaNews Group account **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 11, 2020 **What do you like best about MiVoice Business?** I promote to my customers all the all encompassing features bundled for our account profiles. This includes MiCloud Connect for Chrome, for PC/Mac, Mobility, and all the other features. Especially for the remote worker. Great selling points to get my customers on the latest phone platform. **What do you dislike about MiVoice Business?** Sometimes Mobility client for iOS and Android drops. It could most likely be a cellular data issue, WiFi issue, or a handoff signal issue. However, I tested on a corporate WiFi and I noticed the drops as well. Not too sturdy, but manageable. **Recommendations to others considering MiVoice Business:** Web portal is very useful and using Softphone for the Remote Worker is a great selling point. All inclusive on your Mitel Connect Essentials profile. **What problems is MiVoice Business solving and how is that benefiting you?** ATA profile issues were solved after Mitel released a new phone firmware in 01-2020. The ATA's were not signaling the Analog profile to sound overhead paging. Now it is fixed and we are happy. ### 30. Mitel Connect is so easy to use, and their support team is fantastic. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie S. | Office Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 23, 2021 **What do you like best about MiVoice Business?** Mitel Connect is an internet based service so it works great with todays challenges of working from home and being as productive as possible. **What do you dislike about MiVoice Business?** I have only been using it for a few weeks as so far i haven't had any downsides. **What problems is MiVoice Business solving and how is that benefiting you?** I am now able to get my voicemails at home as well as forward those voicemails to other co-workers if needed. ### 31. Packed full of features. Take your time to absorb each feature. **Rating:** 4.5/5.0 stars **Reviewed by:** Fred V. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 29, 2020 **What do you like best about MiVoice Business?** As the Network administrator for my company. The best feature is your portal. One place to look for information, add, remove modify user options. Administration. Pay your bill. Get stats. Is an all inclusive portal. **What do you dislike about MiVoice Business?** It took me a while to navigate through all the options in the portal. **What problems is MiVoice Business solving and how is that benefiting you?** Getting stats on usage is very easy now. I was using the Edge 520 devices. Not friendly at all. Extra equipment to manage and take care of. Now, is just a login away. ### 32. Mostly Good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 17, 2021 **What do you like best about MiVoice Business?** The ease of setup. It just works. All you need is an internet connection. **What do you dislike about MiVoice Business?** Making some changes can't be done without involving support. Some things you can create/add, but you cannot remove yourself. **What problems is MiVoice Business solving and how is that benefiting you?** It is a lot less work than an on premise solution such as Cisco's phone service. Being a small IT department this has freed us up to take care of other things. ### 33. MiCloud review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 04, 2020 **What do you like best about MiVoice Business?** I like that as soon as my calls come in it automatically records them in salesforce. Mitel helps me out so much! **What do you dislike about MiVoice Business?** I don’t like that my conference line continuously doesn’t work. It can be frustrating sometimes. **Recommendations to others considering MiVoice Business:** It works great! I definitely recommend it! **What problems is MiVoice Business solving and how is that benefiting you?** I’m keeping record in salesforce, I am on and off the phone for most of the day. ### 34. Perfect solution for mid-sized organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 23, 2020 **What do you like best about MiVoice Business?** We are pleased to use this as our primary onsite communications platform. While there are several other options, Mitel offered on premise solutions which was very important to us. **What do you dislike about MiVoice Business?** There are some features missing that Cisco offers, but perhaps that is to keep costs down and to add simplicity of management. **Recommendations to others considering MiVoice Business:** Allow time for setup and training before you need this. We had the solution for a couple years before the need was there. But we are sure glad we had it ready. **What problems is MiVoice Business solving and how is that benefiting you?** Enabling workers to communicate remotely as if they were onsite is one issue we never thought we would need. But when the Covid19 pandemic happened, we already had the architecture in place to allow for that. ### 35. Good portal, customer service could be a little better though **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 18, 2021 **What do you like best about MiVoice Business?** The portal allows for changes to be made by it admin **What do you dislike about MiVoice Business?** The customer support should offer more assistance for first time users **Recommendations to others considering MiVoice Business:** There is a maximum limit on speed dials of 12 **What problems is MiVoice Business solving and how is that benefiting you?** Telephony ### 36. Good product, easy to use but looking forward to improvements on the portal **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 29, 2020 **What do you like best about MiVoice Business?** The product overall has a good range of features that have helped our offices. We also have a great rep that has always been extremely helpful. **What do you dislike about MiVoice Business?** The portal can be very challenging to navigate. **What problems is MiVoice Business solving and how is that benefiting you?** Ability to connect all of our offices across the US> ### 37. Mitel MiCloud Connect was a critical move for us **Rating:** 4.0/5.0 stars **Reviewed by:** Shane V. | IT Specialist, Management Consulting, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2019 **What do you like best about MiVoice Business?** Redudancy Eliminate the risk of on-premise equipment and phone lines failing Easier management and scaling of users and services Value added features included where before we had to license each one Mitel Mobile App Supports Azure AD Single Sign-on eliminating the need to have a separate password for Mitel from our enterprise credentials. Multiple ways to contact support Fully managed so it takes the burden off my shoulders knowing anyone in our company can get help and don't have to rely on reaching me. **What do you dislike about MiVoice Business?** Some cases take too long to resolve. I've had an open case for an Outlook calendar integration issue since March, and it's still not resolved. It seems there are some growing pains after they took over Shoretel and struggle to resolve some issues, though overall there have been very, very few of these types of downsides. I wish the Mitel Connect Mobile app would support two-way "Call Presence" so whenever I'm on a call on the Mobile App, those using the Desktop app can see I'm on a call, and vice versa, especially for our receptionist to be able to globally see everyone's status. The mobile and desktop apps need to be bridged. **Recommendations to others considering MiVoice Business:** Be prepared to share your expectations with their implementation team and don't be shy. Make sure you're getting the call flows and behavior you expect, and this may require creating some flow charts or other type of planning tool to really lay out how you want your system to work. Also gain a thorough understanding of which license your organization will need to be sure you have the features you will actually use and exclude those you will not. You can always change, which is the beauty of a Cloud subscription. We started out with Essentials and discovered later we needed to upgrade, so it came out at a higher cost, which didn't make management happy, but they understood. I wish I had scoped it out better in the beginning. **What problems is MiVoice Business solving and how is that benefiting you?** We had zero redundancy if our phone system went down, leaving us down and dead in the water, so this solves that huge gap in reliability, where most of the time of Mitel is having any sort of issue, it's here or there and not across the board, so maybe the web applications have an outage, but we can still make/receive calls. ### 38. Seems Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 29, 2020 **What do you like best about MiVoice Business?** Lots of features that are included. Doesn't seem like I can complain about anything. **What do you dislike about MiVoice Business?** Nothing to dislike yet. Can't complain about anything. **What problems is MiVoice Business solving and how is that benefiting you?** We are able to use our cell phones and PCs instead of hauling a desk phone from place to place. ### 39. Great company! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 29, 2020 **What do you like best about MiVoice Business?** The connection and tools are great- we use only 1/2 of what they offer and love them **What do you dislike about MiVoice Business?** If the internet is down we are down on the phones **What problems is MiVoice Business solving and how is that benefiting you?** We have no real issues or problems at this time with the connect ### 40. Great service and great phones **Rating:** 5.0/5.0 stars **Reviewed by:** Bert R. | IT Specialist, Computer & Network Security, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 15, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about MiVoice Business?** The setup is super simple and tech support is always on top of things. **What do you dislike about MiVoice Business?** not much to dislike, if i have an issue Mitel always resolves it. **What problems is MiVoice Business solving and how is that benefiting you?** Its keeping customers cost down ### 41. Reliable VoIP service **Rating:** 4.0/5.0 stars **Reviewed by:** Joe J. | President, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 22, 2019 **What do you like best about MiVoice Business?** The software is easy to set up and use. I like that I can customize for each user in my network features such as simultaneous ring on the user's cellphone. Sound quality is generally very good. **What do you dislike about MiVoice Business?** Each upgrade of software installs additional programs, like TeamWork, which I do not want and have to uninstall. It would be better if it gave me the choice at install to select which programs I wanted. While the quality of the sound I hear is excellent, the quality of the sound others hear is only good. I changed headsets, but it still remained only good. Would like the ability to cut-and-paste codes into the dialing box; right now can put in numbers to call, but have to hand input codes for conference calls, etc. **Recommendations to others considering MiVoice Business:** I do not use it. **What problems is MiVoice Business solving and how is that benefiting you?** It is a solid, inexpensive solution for office telephones. We are about to move and using this product has taken one big issue off my desk. When we move, our phone service will move with us with minimal effort and no expense. ### 42. Mitel: Great On-Prem, Lackluster On-Cloud **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 18, 2019 **What do you like best about MiVoice Business?** MiCloud is perhaps best suited for SMB who lack a well rounded in-house IT department. MiCloud takes most of the work away from the organization and handles the underlying network itself. **What do you dislike about MiVoice Business?** Its main advantage is also its Achilles heel. For organizations that have a proper IT infrastructure team in place, MiCloud is the kiss of death. The lack of control over the organization's VoIP network option is brutal. I have worked in an organization that uses a Mitel Director on-prem solution and can confidently state that it's much better suited for enterprise organizations than MiCloud. **Recommendations to others considering MiVoice Business:** Please carefully weigh the MiCloud option against the on-prem equivalent like Mitel Director. If you're a smaller organization and/or lack a robust in-house IT department, MiCloud may be for you. If you're a larger enterprise with its own technology department, consider a solution, like Director, that gives you more control over the environment. **What problems is MiVoice Business solving and how is that benefiting you?** MiCloud connect does free up some man hours that would otherwise be spent provisioning VoIP profiles and the like. However, the benefits to this ease of use are outweighed by the lack of control I have on the MiCloud platform when compared to Mitel Director. ### 43. Frustrating from a service level perspective **Rating:** 2.0/5.0 stars **Reviewed by:** Diane P. | Manager Technical Sevices, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2019 **What do you like best about MiVoice Business?** The software hits some of the right spots but the reliability of the service behind it takes away from the software. Additionally, while it controls the phone it seems short **What do you dislike about MiVoice Business?** Resetting passwords seems to be a constant challenge in our environment. Links seem to be deactivated and it is generally frustrating when the automated change your password comes up. **Recommendations to others considering MiVoice Business:** If you are looking for a fully robust phone application, this is not really it. it works the basic functions but does not really provide anything special. **What problems is MiVoice Business solving and how is that benefiting you?** I am not really effectively using this software to solve problems. It is too obtuse in some ways to effectively to use it as an optimizer every day. **Official Response from Camille Beasley:** > Diane, we really appreciate the specific feedback in your review. We want to make sure the product is fully supporting your organization's needs. We welcome the chance to connect you with one of our Customer Success Managers to dig into some of the areas you've called out. Please email camille.beasley@mitel.com with your contact details and company name, so we can arrange an introduction. Thank you. ### 44. Evolving quality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 17, 2019 **What do you like best about MiVoice Business?** The set of software solutions are feature packed. Mitel is constantly improving the features and releasing additional capabilities. Most impressive is that the core functionality is not ignored. The ability to make and manage phone calls is stable and reliable. **What do you dislike about MiVoice Business?** Updates are a little too frequent, often requiring downloads of new client software AND reconfiguration of downloaded software. How, at this stage of development, the setup software STILL requires a USER to know the server as "clientstart.sky.shoretel.com" is beyond me, and the updates routinely ask for this cryptic information. **Recommendations to others considering MiVoice Business:** Go for it. At the present time, the software is quite good. Apart from too-frequent updates, my organization is pleased with the capabilities and reliability of the software. It has truly come along way - we were early adopters and the software is far better today. **What problems is MiVoice Business solving and how is that benefiting you?** No more PBX management problems (and limitations), no more requirement to find multiple providers for different solutions. Mitel offers a nice package of (expanding) capabilities. ### 45. Excellent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 16, 2019 **What do you like best about MiVoice Business?** Being able to create new users quickly and get them up and running within the same day. Getting the call flow up and running is also very nice as it loads very quickly and allows for new offices or in general new routing to occur when it needs to be done. It is also nice to have even different departments get their own number if they like to ring to them specifically instead of people calling the main company phone line in order to reach them. **What do you dislike about MiVoice Business?** Call center reporting doesn't work well and errors out every time. I think the overall reporting can be improved by showing what call went to voicemail, who exactly answered the call when it came in and who transferred what call to what person. **Recommendations to others considering MiVoice Business:** I would say if you want a reliable service and good support system to switch over with the benefit of easily adding new users or locations to the system. **What problems is MiVoice Business solving and how is that benefiting you?** Everyone in the company is not on one phone system and can connect to anyone easily now. Our employees used different systems everywhere and we were able to connect everyone onto the Mitel system. This allows for someone here in Georgia to call someone in South Carolina easily just by dialing an extension instead of calling an office number to go through their individual prompts and then finally getting to them. Now it's a simple task of just dialing 4 numbers or looking them up in the Directory. ### 46. Worst Instant Messenging Service EVER **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 15, 2019 **What do you like best about MiVoice Business?** Nothing. Mitel Connect is a horrifying application. The phone service is the only thing that is ok, but that is not even that good. **What do you dislike about MiVoice Business?** Geez, where can I begin? I hear complaints around my office every single day regarding Connect. We miss Shoretel soooo much! Our employees miss message notifications all the time, as they often do not pop up on screen. Then you have to play around with the application and quit out then restart your computer, then log back in. The settings are terrible and complicated. Shoretel was amazing because the window was smaller, yet also displayed all your contacts and told you whether or not they were on the phone. Copy/paste doesn't work in Connect anymore, which is also annoying. And when you have issues with the application, you have to sit on hold for hours just to speak with somebody... and that somebody rarely has a solution. Also, I was told that when we converted over to Mitel from Shoretel that our overall bill would go down... but it's actually way higher than our Shoretel bill was!!! The only reason we are still using Mitel is because we haven't had time to implement a new phone/messenging service. Mitel slows our productivity down every single day. **Recommendations to others considering MiVoice Business:** Don't do it. **What problems is MiVoice Business solving and how is that benefiting you?** None. Connect only creates more problems. It would be nice if we could figure out how to conference call or screen share, but nobody here can figure out how to do it. **Official Response from Camille Beasley:** > Thank you for taking time to submit a review. We would very much appreciate the opportunity to resolve any issues and assist in answering your "how to" questions about our product features. Please email camille.beasley@mitel.com with your contact info and company name, so we can connect you with a member of our Customer Success Team. ### 47. Functional and Feature-Rich **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 15, 2019 **What do you like best about MiVoice Business?** Mitel Connect, which used to be ShoreTel Sky, is easy to manage from an administrator's point of view. From provisioning phones to adding and configuring features, Mitel Connect offers myriad functional features which we use daily. **What do you dislike about MiVoice Business?** Outages. Mitel Connect has had at least two massive outages and several minor outages in the past year. During a massive outage, getting hold of a customer service rep is nearly impossible. What's more, getting an answer from them after two hours on hold is also unlikely. **Recommendations to others considering MiVoice Business:** The cost savings are incredible. When calculating the cost of the switch, please, consider the following: domestic long distance calls, international long distance calls, interstate subscriber fees, local taxes, state taxes, communication excise taxes, cost of included features, time for maintaining an on-premise PBX, and technology. **What problems is MiVoice Business solving and how is that benefiting you?** We switched from a hybrid analog POTS line with a digital PBX to Mitel. We eliminated a dozen fees that go to the phone company, the municipality, the state, and the federal government. We gained a ton of useful features, which would have cost us extra had we stayed with a traditional phone company. Plus, there's no need to maintain an on-premise PBX. ### 48. Mitel cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 11, 2020 **What do you like best about MiVoice Business?** You can make easy changes online to any phone line. **What do you dislike about MiVoice Business?** When you have a phone disconnected for several days it loses it in the system. **Recommendations to others considering MiVoice Business:** Don't have any. **What problems is MiVoice Business solving and how is that benefiting you?** Not really solving any problems. ### 49. An all-rounder communication platform for your businesses of all kinds. **Rating:** 4.5/5.0 stars **Reviewed by:** Danna B. | Clinical Sales Specialist **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 21, 2019 **What do you like best about MiVoice Business?** MiVoice business is very simple to install. It provides built in team collaboration facilities to its users. It also has a great mobile application for its users. Its contact search shows options and makes your tasks much simpler. It provides different views within the dashboard. Admins can easily toggle between the two to perform all the needed tasks. It is highly reliable service which allows you to view your call log remotely using the mobile app and transfer the calls as well. **What do you dislike about MiVoice Business?** MiVoice is not very economical especially for small sized businesses and startups. It requires you to configure the setup on your own. It offers different pricing models to suit you but none of them is economical enough for small sizes businesses. Its customer support is not very robust and efficient either. The company does not provide efficient technical support either once you’re done with purchasing and installing the product. **Recommendations to others considering MiVoice Business:** It is also a very user friendly tool. **What problems is MiVoice Business solving and how is that benefiting you?** MiVoice is a robust traditional phone solution that offers comprehensive contact center services. The system is available in the cloud, as an on-premises system or as a hybrid that combines the two. There are multiple service plans that give businesses the flexibility to ensure each employee has the features and tools they need to best support their job responsibilities. It is also a very user friendly tool. ### 50. A communication platforms suitable for businesses of all sizes. **Rating:** 4.5/5.0 stars **Reviewed by:** Angelina J. | Manager of U.S. Customer Experience , Construction, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 14, 2019 **What do you like best about MiVoice Business?** MiVoice business is very user friendly and does not require any special equipment to be installed. It offers an uptime of between 99.97 and 100 percent. If the uptime drops below 99.99 percent, customers are eligible for credits on future bills. It offers a comprehensive set of tools for calling, collaborating and mobility administration. It also has contact center features and tools that make it an amazing option for many companies. It's very easy to use. **What do you dislike about MiVoice Business?** MiVoice Business may end up giving you constant programming, hearing, sound and equipment issues. It is not at all an economical option for most small sized companies. Its customer service is not very robust in solving your problems either. Its dashboard may seem really messy and overwhelming to its users. MiVoice doesn’t provide any online training or tutorials either to help their customers either. **Recommendations to others considering MiVoice Business:** This helps in identifying and resolving the problem before it can affect the clients. **What problems is MiVoice Business solving and how is that benefiting you?** MiVoice Business is packed with amazing features. It offers several performance analytics tools as well that constantly keep a check on the performance of the system. The tools provide thorough monitoring and analysis of your systems and can detect when a voice quality problem is occurring. Thus, this helps in identifying and resolving the problem before it can affect the clients. ## MiVoice Business Discussions - [What is MiVoice Business used for?](https://www.g2.com/discussions/what-is-mivoice-business-used-for) - [What is MiVoice Connect used for?](https://www.g2.com/discussions/what-is-mivoice-connect-used-for) - [E](https://www.g2.com/discussions/mivoice-business-e) - 1 upvote - [View MiVoice Business pricing details and edition comparison](https://www.g2.com/products/mivoice-business/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+11%3A47%3A48+-0500&secure%5Bsession_id%5D=d8e17ab5-3ad5-4052-8372-79355a40d6ec&secure%5Btoken%5D=23b69ccc42ddc7b3e677d47d3da693becd41c4ea82b78d12cf7fe385d13a9e7a&format=llm_user) ## MiVoice Business Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top MiVoice Business Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (432 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,612 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,397 reviews)