--- title: Talkroute Reviews meta_title: 'Talkroute Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 44 reviews by the users' company size, role or industry to find out how Talkroute works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 44 scale: '5' date_modified: '2026-10-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

Talkroute Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Talkroute, finding it streamlined and just right for their needs. (11 mentions)
Users value the easy setup of Talkroute, enabling quick configuration and seamless operation for remote staff. (10 mentions)
Users love the quick setup of Talkroute, making call management seamless and efficient from anywhere. (9 mentions)
Users praise the responsive and knowledgeable customer support of Talkroute, ensuring quick and helpful assistance whenever needed. (6 mentions)
Users value the streamlined essential features of Talkroute, providing only what they need without unnecessary extras. (6 mentions)
Users find the limited customization options frustrating, particularly for call flows, reporting, and hold music. (3 mentions)
Users often face performance issues with Talkroute, including slow loading times and lagging notifications. (3 mentions)
Users find the reporting insufficient and desire more detailed options for call tracking and analysis. (3 mentions)
Users note the inadequate reporting in Talkroute, feeling it lacks detail but is manageable overall. (2 mentions)
Users desire more integration options with CRMs and other tools to enhance the functionality of Talkroute. (2 mentions)

5 Pros or Advantages of Talkroute

1. Ease of Use
Users appreciate the ease of use of Talkroute, finding it streamlined and just right for their needs.
See 11 mentions

See Related User Reviews

PH

Plassot H.

Small-Business (50 or fewer emp.)

5.0/5

"Talkroute Makes Business Calling Simple and Reliable"

What do you like about Talkroute?

What I appreciate most about Talkroute is how straightforward it is to use. Setting up extensions and greetings was quick and didn’t take much effort.

FJ

Franco J.

Small-Business (50 or fewer emp.)

5.0/5

"Easy Call Pickup Anywhere with Minimal Setup"

What do you like about Talkroute?

Agents can pick up calls from anywhere with minimal setup. Call forwarding and queues are also easier to manage.

2. Easy Setup
Users value the easy setup of Talkroute, enabling quick configuration and seamless operation for remote staff.
See 10 mentions

See Related User Reviews

PH

Plassot H.

Small-Business (50 or fewer emp.)

5.0/5

"Talkroute Makes Business Calling Simple and Reliable"

What do you like about Talkroute?

What I appreciate most about Talkroute is how straightforward it is to use. Setting up extensions and greetings was quick and didn’t take much effort.

FJ

Franco J.

Small-Business (50 or fewer emp.)

5.0/5

"Easy Call Pickup Anywhere with Minimal Setup"

What do you like about Talkroute?

Agents can pick up calls from anywhere with minimal setup. Call forwarding and queues are also easier to manage.

3. Quick Setup
Users love the quick setup of Talkroute, making call management seamless and efficient from anywhere.
See 9 mentions

See Related User Reviews

PH

Plassot H.

Small-Business (50 or fewer emp.)

5.0/5

"Talkroute Makes Business Calling Simple and Reliable"

What do you like about Talkroute?

What I appreciate most about Talkroute is how straightforward it is to use. Setting up extensions and greetings was quick and didn’t take much effort.

FJ

Franco J.

Small-Business (50 or fewer emp.)

5.0/5

"Easy Call Pickup Anywhere with Minimal Setup"

What do you like about Talkroute?

Agents can pick up calls from anywhere with minimal setup. Call forwarding and queues are also easier to manage.

4. Customer Support
Users praise the responsive and knowledgeable customer support of Talkroute, ensuring quick and helpful assistance whenever needed.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Faster Setup, Instant Changes, and Noticeably Better Call Quality"

What do you like about Talkroute?

We switched to Talkroute after using a more well-known competitor, and the difference was noticeable pretty quickly. Setting up schedules, extensions,

KM

Karthikeyan M.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Setup and Seamless Remote Calling"

What do you like about Talkroute?

We quickly configured the call routes and extensions without needing to invest in any hardware. Our remote staff can now answer calls seamlessly on th

5. Features
Users value the streamlined essential features of Talkroute, providing only what they need without unnecessary extras.
See 6 mentions

See Related User Reviews

AH

Adam H.

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Experience with Talkroute, but Needs More CRM Integrations"

What do you like about Talkroute?

The overall experience feels much lighter and more streamlined. With RingCentral, I was overwhelmed by features I never used and constantly felt like

CH

Choon H.

Small-Business (50 or fewer emp.)

5.0/5

"Solid features at a great price"

What do you like about Talkroute?

All the essential features are available right from the start, including call forwarding, voicemail, custom greetings, and texting. I appreciated not

5 Cons or Disadvantages of Talkroute

1. Limited Options
Users find the limited customization options frustrating, particularly for call flows, reporting, and hold music.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Faster Setup, Instant Changes, and Noticeably Better Call Quality"

What do you dislike about Talkroute?

Customization options feel limited in certain areas, particularly when it comes to call flows and reporting.

NC

Nelly C.

Small-Business (50 or fewer emp.)

5.0/5

"Switched from Grasshopper and felt the difference right away"

What do you dislike about Talkroute?

I would appreciate having additional options for call tracking and reporting.

2. Performance Issues
Users often face performance issues with Talkroute, including slow loading times and lagging notifications.
See 3 mentions

See Related User Reviews

PH

Plassot H.

Small-Business (50 or fewer emp.)

5.0/5

"Talkroute Makes Business Calling Simple and Reliable"

What do you dislike about Talkroute?

The desktop app occasionally takes a little while to load.

FJ

Franco J.

Small-Business (50 or fewer emp.)

5.0/5

"Easy Call Pickup Anywhere with Minimal Setup"

What do you dislike about Talkroute?

Mobile notifications sometimes lag, especially when I switch between networks.

3. Poor Reporting
Users find the reporting insufficient and desire more detailed options for call tracking and analysis.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Faster Setup, Instant Changes, and Noticeably Better Call Quality"

What do you dislike about Talkroute?

Customization options feel limited in certain areas, particularly when it comes to call flows and reporting.

NC

Nelly C.

Small-Business (50 or fewer emp.)

5.0/5

"Switched from Grasshopper and felt the difference right away"

What do you dislike about Talkroute?

I would appreciate having additional options for call tracking and reporting.

4. Inadequate Reporting
Users note the inadequate reporting in Talkroute, feeling it lacks detail but is manageable overall.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Faster Setup, Instant Changes, and Noticeably Better Call Quality"

What do you dislike about Talkroute?

Customization options feel limited in certain areas, particularly when it comes to call flows and reporting.

KG

Kiran g.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Support and Easy Setup"

What do you dislike about Talkroute?

The reporting could be a little more detailed, but it’s not a deal breaker

5. Integration Issues
Users desire more integration options with CRMs and other tools to enhance the functionality of Talkroute.
See 2 mentions

See Related User Reviews

AH

Adam H.

Small-Business (50 or fewer emp.)

5.0/5

"Streamlined Experience with Talkroute, but Needs More CRM Integrations"

What do you dislike about Talkroute?

Would be cool if it had more integrations with crm’s like HubSpot

CS

Ciara S.

Small-Business (50 or fewer emp.)

5.0/5

"Came from Grasshopper. No Regrets"

What do you dislike about Talkroute?

Would be great if they offered more integrations with other tools, but the core functionality is rock solid.

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Talkroute Reviews (44)

Reviews

Talkroute Reviews (44)

4.6
44 reviews
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PH
Plassot H.
Cutomer Operration Lead
Small-Business (50 or fewer emp.)
"Talkroute Makes Business Calling Simple and Reliable"
5/5
What do you like best about Talkroute?

What I appreciate most about Talkroute is how straightforward it is to use. Setting up extensions and greetings was quick and didn’t take much effort. The mobile app has been reliable for me, and notifications come through promptly. It’s also easy to track missed calls and follow up without delay. I especially like that everyone can use their own phones while still showing up under a single business number. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

The desktop app occasionally takes a little while to load. Review collected by and hosted on G2.com.

SS
Stephanie S.
Front Desk Coordinator
Small-Business (50 or fewer emp.)
"Efficient Voicemail Transcription Saves Me Time Every Day"
5/5
What do you like best about Talkroute?

I really appreciate how straightforward the voicemail system is. Having my messages transcribed and delivered to my email allows me to easily forward them to the appropriate staff member, eliminating the need to listen and manually write everything down. This feature saves me a significant amount of time each day. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

The selection of hold music is somewhat limited. It would be great if we could upload our own custom audio files, such as company announcements. Review collected by and hosted on G2.com.

NC
Nelly C.
DevOps Engineer
Small-Business (50 or fewer emp.)
"Switched from Grasshopper and felt the difference right away"
5/5
What do you like best about Talkroute?

We used grasshopper before. The call quality in Talkroute is much better than hat we used before. The setup structure is very easy. Now I set up a call menu in just ten minutes. Everything feels straightforward and not confusing. In Talkroute there is no chunkiness which we felt in grasshopper. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

I would appreciate having additional options for call tracking and reporting. Review collected by and hosted on G2.com.

Giovanna R.
GR
Giovanna R.
Real Estate Agent
Small-Business (50 or fewer emp.)
"Best phone system for real estate"
5/5
What do you like best about Talkroute?

It just works. No complicated setup and no clunky software. I’ve tried other phone systems before that felt bloated or unreliable, but Talkroute is clean, fast, and dependable. That’s important when clients expect quick responses. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

Not a big issue, but I’d love to see a dark mode option in the dashboard. Review collected by and hosted on G2.com.

KM
Karthikeyan M.
Small-Business (50 or fewer emp.)
"Effortless Setup and Seamless Remote Calling"
5/5
What do you like best about Talkroute?

We quickly configured the call routes and extensions without needing to invest in any hardware. Our remote staff can now answer calls seamlessly on their laptops and phones. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

A darker theme option would be a welcome addition, especially for those long admin sessions. Review collected by and hosted on G2.com.

FJ
Franco J.
Small-Business (50 or fewer emp.)
"Easy Call Pickup Anywhere with Minimal Setup"
5/5
What do you like best about Talkroute?

Agents can pick up calls from anywhere with minimal setup. Call forwarding and queues are also easier to manage. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

Mobile notifications sometimes lag, especially when I switch between networks. Review collected by and hosted on G2.com.

AH
Adam H.
Operations Manager
Small-Business (50 or fewer emp.)
"Streamlined Experience with Talkroute, but Needs More CRM Integrations"
5/5
What do you like best about Talkroute?

The overall experience feels much lighter and more streamlined. With RingCentral, I was overwhelmed by features I never used and constantly felt like I was paying for unnecessary extras. In contrast, Talkroute provides exactly what I need, without any of the unnecessary clutter. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

Would be cool if it had more integrations with crm’s like HubSpot Review collected by and hosted on G2.com.

CH
Choon H.
Customer Service Manager
Small-Business (50 or fewer emp.)
"Solid features at a great price"
5/5
What do you like best about Talkroute?

All the essential features are available right from the start, including call forwarding, voicemail, custom greetings, and texting. I appreciated not having to pay extra for the functions I truly needed. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

The mobile app works well overall, though it can be a bit slow to load at times. Review collected by and hosted on G2.com.

AK
Anna K.
Event Operations Manager
Small-Business (50 or fewer emp.)
"Customer service is actually helpful"
5/5
What do you like best about Talkroute?

The support team is responsive and knowledgeable. I had a question during setup and got a clear, friendly answer right away, no runaround or long wait. Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

Honestly, I have no significant complaints at this point. Everything has been running smoothly. Review collected by and hosted on G2.com.

TK
Tom K.
Proprietor
Small-Business (50 or fewer emp.)
"Does What I Need It To Do"
5/5
What do you like best about Talkroute?

The monthly cost fits my budget and I like that I can use my existing phone instead of buying new equipment and it's straightforward and doesn't have a bunch of features I'll never use. Just simple call forwarding and voicemail Review collected by and hosted on G2.com.

What do you dislike about Talkroute?

The web dashboard could load a bit faster, but it's not a big deal Review collected by and hosted on G2.com.
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