Matterport Reviews & Product Details


What is Matterport?

Matterport's 3D media platform lets you create, navigate, modify & share interactive 3D & virtual reality spaces for multiple industries incl real estate, travel, AEC.

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Matterport Profile Details

Matterport Profile Details

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Provided by:
Hari Rao

Website
buy.matterport.com
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Vendor
Matterport
Company Website
Year Founded
2011
HQ Location
Sunnyvale, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
251
Twitter
@Matterport
Twitter Followers
8,500
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Matterport Reviews

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Matterport Reviews

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1-18 of 18 total Matterport reviews
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Summer Staff
Religious Institutions
Small-Business
(11-50 employees)
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"Easy software, incredible & effective results"

What do you like best?

The software makes it very easy to plan out a route for the 3D tour and choose all the options that you could think of. It really lets your clients get a feel for the house much better than looking at photos. The houses for which we use Matterport also sell quicker than the ones with just regular photos. It’s so easy and the results are so great!

What do you dislike?

The price of the camera is the only thing that seems a bit off. It is very expensive and there seem to be 360° cameras popping up on shelves that are much cheaper. However, Matterport does have 3D features and those cameras don’t, so I suppose that’s a big factor.

What problems are you solving with the product? What benefits have you realized?

We have realized that clients want to actually feel like they are walking through the house so they can understand the layout and size and envision what it would look like if they lived there. Normal photos come nowhere close to a 3D tour on Matterport, and clients who watch the tours are already familiar with the house before meeting a realtor in person, which usually means that they are more likely to make an offer. With that being said, houses that we use Matterport for have sold reasonably quicker than those that we didn’t use it on. It really is a game changer.

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VP of Operations
Small-Business
(2-10 employees)
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"Solid Online Experience"

What do you like best?

The solution is easy for end users to master. The online training on using the camera, setting up the camera-based wifi network, and uploading the finished models was excellent. I'm very tech oriented and so this made it a breeze for me. I've worked with other, less technical team members who also found the online training to be adequate.

What do you dislike?

We have three different people using the camera at our real estate company. The admin has set up sub accounts which works. However, as a non-admin, if I need to see one of the other photographer's projects I have to go through the admin and even then it is not easy. Our admin says sharing viewing rights between sub accounts is not available. Adding this would be helpful.

Recommendations to others considering the product:

If you want to step ahead of the competition, consider using Matterport for all of your properties. Matterport isn't just for luxury homes.

What problems are you solving with the product? What benefits have you realized?

We are selling properties to out-of-state investors. Having a Matterport model to showcase the renovations we've done is extremely helpful.

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Technology Based Realtor in Las Vegas
Real Estate
Small-Business
(11-50 employees)
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"Excellent Technology - Just a bit expensive"

What do you like best?

This is the future of real estate. These virtual tours are the gold standard when advertising properties online. Being able to walk thru a property, in a virtual walk thru setting is how we will be viewing homes in the future. Your client can also just put on a VR headset and virtually walk thru any property without ever having to go to the property.

What do you dislike?

The price of the equipment and storage is expensive. They are cheaper, less elegant solutions in the market or on the horizon.

Recommendations to others considering the product:

If you do market a lot of properties as a real estate agent, this is the gold standard of virtual tours. The only concern is cost and future competing products that will cost much less.

What problems are you solving with the product? What benefits have you realized?

Giving customers a 3D walkthrough of your property for sale. Saving time and marketing your property with first class content. Also, you are able to highlight areas of the property.

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Sales Representative
Mid-Market
(51-200 employees)
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"Matterport Facilitates Real Estate Touring "

What do you like best?

Very few people will sign a lease on an apartment without viewing the space in-person. A major pain-point in real estate sales and apartment searching is sacrificing time to travel to a site for a viewing. The ability to tour virtually is extremely valuable. Realistic virtual renderings of an apartment eliminate travel costs and scheduling conflicts.

What do you dislike?

Matterport sometimes distorts reality. This may be due to operator error, but we often see images that are stretched. This causes problems when a room appears much larger in the rendering. Also, we often have to conduct virtual tours using screen-share software. Simultaneous use of Matterport and screen-sharing apps consumes a great deal of bandwidth and causes lags, choppy images, and pixelation.

Recommendations to others considering the product:

- Eliminate image distortion/stretching

- Reduce required bandwidth (if possible)

What problems are you solving with the product? What benefits have you realized?

Matterport resolves scheduling conflicts and eliminates travel costs. It also sets us apart from other real estate companies with the wow-factor of the beautiful images and cool tech.

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Operations Director
Small-Business
(2-10 employees)
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"Overpriced & Highly Questionable as a "Business Opportunity""

What do you like best?

Great seamless system & visual product. Matterport interface is easy to use and provides a good user experience. Great options to tag virtual spaces and functionality to drop in media links.

What do you dislike?

1.Not a great opportunity for the "service provider." A service provider's interests are not really aligned with Matterport, since the service provider wants to keep ongoing customers while Matterport is more interested in selling another camera and hosting plan to the customers of service providers. Matterport essentially uses the service provider as an advertisement for their system, and smatters spaces with their logo linked to their site trying to sell the system. This is not a true "White Label" sytem. This devalues the product in my opinion. Furthermore, past stunts from Matterport include advertising lowball service provider rates. (They did stop this at least) and while I can't verify this, some service providers report that Matterport actually had sales people reach out to their clients and try to sell them cameras.

2. Expensive Data "Hostage" System - You don't own the data you capture, rather Matterport does. As long as you own the camera and want to use it, you will be stuck in Matterport's system and forced to fork out for expensive payment plans whilst at the mercy of whatever they decide to do. Matterport retains absolute autonomy and has recently raised the cost of their hosting plans. If you like the feeling of having control over your data & expenses, Matterport will be a bad choice in my opinion. Furthermore as I got into Matterport to document construction sites & MEC systems, I quickly realized this lack of autonomy was also a problem for clients who need to "own" the data, particularly government agencies who have security concerns as well.

3. Market Demand & Disruptive Technology - Matterport is very expensive IMO and they as a company overestimate the value it delivers. While it is truly a great product, the upfront and ongoing expense seems disproportionate to the value it brings. Furthermore cheaper and disruptive tech is always hitting the market, making this very questionable for someone viewing this as a business opportunity.

SUMMARY: For me and my use cases, I really disliked feeling "hostage" to their system, and I didn't feel the market valued the product enough to make it worth it becoming a significant part of my business. I was honestly relieved to sell the camera. Furthermore the risk is you will spend alot of money on this, get "locked" into the system, only to discover a competitor has developed a more cost effective system that gives the user more autonomy. So for me Matterport really just overvalues itself in light of the risks, lack of control, and expenses to the service provider.

Recommendations to others considering the product:

This is the review I wish i'd seen before I blew my money on Matterport as a service provider. Its a great system and may work for the right business. I really recommend you question it though, and if you are willing for the committment of building a library of data that "traps" you into the system.

What problems are you solving with the product? What benefits have you realized?

Capturing spaces in 3D for "virtual" viewing. Provides a detailed virtual capture system that is seamless with a collaborative interface.

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Co Founder : Business Development, Webmarketing, Production, Médias, Acquisition
Internet
Small-Business
(2-10 employees)
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"Best solution for 3D or VR virtual visit "

What do you like best?

Matterport offers a very effective and easy to use solution. The firm offers its customers to make three-dimensional scans of properties and then share them via the cloud. It's awesome.

The benefits of Matterport are huge. First of all, virtual tours in 3D offer an experience close to reality. With Matterport's interactive 3D scans, virtual visitors really have the impression of being physically present in their future property, which is much more qualitative and attractive than a 2D plan. According to the company, the use of the virtual visit Matterport increases the commitment of the public and potential customers by 300%. 3D tours create a strong emotional connection between the visitor and their future property.

What do you dislike?

The files are proprietary, so we are "locked" with the solution. Matterport is not very reagent in terms of VR headset compatibility.

Recommendations to others considering the product:

Google has invested in the company, it's reassuring.

What problems are you solving with the product? What benefits have you realized?

In consulting agency. Matterport helps to better document projects based on 3D scans. In the field of hospitality and tourism, it is possible to offer virtual tours of hotels and other rentals to attract customers.

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Creative Director/Owner @ Inkedup Designs
Graphic Design
Small-Business
(11-50 employees)
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"A great product tool for commercial/residential properties"

What do you like best?

Matterport allows the user to feel like they're standing inside the space you're showing them. It takes 2D renders and photographs to an all new 3D level while giving tours and control to the user.

What do you dislike?

It's a bit pricey for startup companies, but is also a new and growing technology, so it's likely to come down in price as the market drives demand.

Recommendations to others considering the product:

Worth every penny!

What problems are you solving with the product? What benefits have you realized?

As a marketing director for a vacation rental company, we now use matterport to showcase all of our homes so that our guests know exactly what room they want to sleep in before they arrive.

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BIM/VDC Lead
Construction
Enterprise
(1001-5000 employees)
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"Matterport Review"

What do you like best?

I think that what I like the most about Matterport is how user friendly it is to use to get the results that are desired. This allows a realism to the project that otherwise would require pretty significant resources to execute.

What do you dislike?

There is nothing specific at this time that I would say that I dislike about the product.

Recommendations to others considering the product:

Ensure that there is a strong plan to implement as well as a strong business case so that you can get the proper ROI for the project and your company.

What problems are you solving with the product? What benefits have you realized?

This has been key especially in the case of any renovation work that has been done so that the existing conditions vs. the proposed new design can be evaluated.

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Small-Business
(2-10 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Great Tools, great quality but closed system and ongoing expensive hosting"

What do you like best?

Awesome quality of the camera, great support who answers questions very fast in minutes wich is simply great. Matterport has all important aspects one might need in order to do great VR Tours even in 3d.

What do you dislike?

The problem with matterport is that you have to use their cloud to process the tours as well as host the tours. At the beginning this is quite ok. But after a few months paying for the webhosting becomes very annoying. If you act as an agency as we do - you would have to sell the VR Tour webhosting to your customers as well. From our experience not to many smaller clients are willing to pay on a monthly basis for webhosting JUST for VR / 360 Tours. So main point is the costs for ongoing usage of the service.

Recommendations to others considering the product:

Matterport is great if you want high quality product and ease of use. If your clients though don't want to pay for VR Webhosting their closed cloud environment can be a real issue.

What problems are you solving with the product? What benefits have you realized?

The camera is just amazing. Nothing really to say about that. Love the smoothness of the solution itself. They have thought about everything. Our Business did produce great virtual tours with their solutions.

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UA
Enterprise
(5001-10,000 employees)
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"Amazing operability and features"

What do you like best?

i like how easy the app is to use and how realistic the overall experience is. its a seamless process and can portray a real life experience to anyone that is not present in a conditioned space. i really love how you can go from birds eye view to inside the space without a hefty process. just click on plan vs 3d and youre set.

What do you dislike?

i honestly dont have any dislikes. I think its great and i wish more people were using it. its an amazing tool to show real spaces to clients. maybe a slight dislike is the amount of gaps that scans sometimes leave behind, but im sure thats user error.

What problems are you solving with the product? What benefits have you realized?

clients dont know what to expect from a 2d image, so showing them the space with the sense of walking in reality, gives them a true understanding of what a space looks like or is supposed to look like.

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Realtor
Small-Business
(2-10 employees)
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"Business Changer!"

What do you like best?

The professional photos and service. The quality of the tour and photos is unreal

What do you dislike?

The upload process time is a little slow

What problems are you solving with the product? What benefits have you realized?

I am actually able to save a substantial amount of money with matterport because I no longer have to pay for professional photography and videos, matterport does it all!

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Owner
Small-Business
(2-10 employees)
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"Great for high end homes "

What do you like best?

I'm in the real estate and staging business and pictures are critical for my line. This I believe is the new way of doing real estate. It works perfectly those buyers that can't walk thru the home personally.

What do you dislike?

This isn't the best for those viewing the homes on a cell phone. Not very friendly and takes forever to load

What problems are you solving with the product? What benefits have you realized?

Matterport helps us reach out to those buyers that can't walk thru the home. It allows buyers to digitally walk through a home and fall in love. Great for properties that have strange layouts or are large

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A
Enterprise
(1001-5000 employees)
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"The best, full-featured interior service"

What do you like best?

We’ve been using Matterport for about two years. The service, the camera,, the iPad app, everything works seamlessly.

What do you dislike?

Slow to release features. Google Street View implementation was six months behind schedule. They’re starting to nickel and dime the userbase with features that used to be free. An .obj file used to be free to download, now it costs $50. Shameful tactics actually. Also, they tried to change the TOS and upset a very large portion of the userbase.

Recommendations to others considering the product:

Be extremely weary of them changing their TOS.

What problems are you solving with the product? What benefits have you realized?

Interior planning, marketing of proudct

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Senior Leasing Specialist
Real Estate
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"Real Estate and Matterport"

What do you like best?

It makes it easy to show properties virtually

What do you dislike?

It doesn't always flow so smoothly, if youre not careful with the mouse, youre all over the place.

What problems are you solving with the product? What benefits have you realized?

A lot of people are out of town, allows to schedule tours when not even in the same city.

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CC
Mid-Market
(51-200 employees)
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"Just what potential home owners would need"

What do you like best?

- 3D view of the house/plan

- Clear visual experience

- Navigation experience to experience 360 degrees view

- Fast loading time

What do you dislike?

This is a great software for buyers .. but for customers, they have to buy or spend money for matterport camera which could be little expensive for newbies

What problems are you solving with the product? What benefits have you realized?

Matterport supports easy integration to websites. It hugely benefits users to visit the place without leaving home and reduces a trip for agents for showing the place.

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Real Estate Sales
Machinery
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"High quality visuals"

What do you like best?

The way it captures views and digital perspective

What do you dislike?

Pushing camera sales to customer

Feeling obligated to commitment

Recommendations to others considering the product:

Birds eye view photography add value to your display

What problems are you solving with the product? What benefits have you realized?

None

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UE
Small-Business
(2-10 employees)
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"Great for real estate pros! "

What do you like best?

Love the image and tour features that Matterport offers.

What do you dislike?

Labor/Time intensive and best to be hired out.

Recommendations to others considering the product:

I would recommend hiring someone who will do the Matterport tours for you. I found it to be labor intensive and a bit time consuming for the busy agent.

What problems are you solving with the product? What benefits have you realized?

Provides a 3D image and tour to potential buyers in real estate.

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"Honest use review. "

What do you like best?

The impact it had on client impressions.

What do you dislike?

Tough interface to use. Clients look at a few rooms and give up.

What problems are you solving with the product? What benefits have you realized?

Matter port helps international buyers view a home before making an offer.

Matterport User Ratings

9.2
Ease of Use
Average: 8.4*
7.9
Quality of Support
Average: 8.8*
9.5
Ease of Setup
Average: 8.2*
* Virtual Tour Category
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