# Matterport Reviews **Vendor:** Matterport **Category:** [Real Estate Virtual Tour Software](https://www.g2.com/categories/real-estate-virtual-tour) **Average Rating:** 4.2/5.0 **Total Reviews:** 95 ## About Matterport Matterport is a 3D data platform trusted by thousands of businesses around the world to securely store and manage 3D digital twins of their properties. ## Matterport Pros & Cons **What users like:** - Users enjoy the **automated 3D Dollhouse view** and Floor Plan, enhancing engagement and reducing costly site visits. (1 reviews) - Users admire the **exceptional quality** of Matterport's 3D visualizations, enhancing engagement and reducing site visit costs. (1 reviews) **What users dislike:** - Users express frustration with the **lack of customization** options and limited control over data in Matterport. (2 reviews) - Users express frustration over the **expensive ongoing hosting fees** that add up quickly for managing portfolios. (1 reviews) - Users report significant **permission issues** with Matterport's customer service, experiencing frustration and lack of resolution for their inquiries. (1 reviews) - Users report a **poor interface design** that complicates interactions and hampers effective communication with customer support. (1 reviews) ## Matterport Reviews ### 1. Exceptional 3D Visualization That Elevates Client Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea C. | photographer and filmmaker, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Matterport?** The automated generation of the 3D "Dollhouse" view and Floor Plan stands out as the most impressive feature. It turns basic 360° scans into a precise, interactive, and immersive digital twin. This high standard of professional visualization is truly exceptional, significantly boosting client engagement while also minimizing the necessity for expensive site visits. **What do you dislike about Matterport?** What I find most frustrating is the mandatory, ongoing monthly hosting fee required to keep tours active. For anyone managing a portfolio, these costs can accumulate rapidly. On top of that, the closed ecosystem significantly restricts flexibility. You have very limited access to the raw data, and making advanced edits or customizations after the model is processed is highly constrained. **What problems is Matterport solving and how is that benefiting you?** Matterport addresses the challenge of inefficient remote visualization and documentation of physical spaces. For me, it offers the advantage of 24/7 virtual open houses and delivers highly accurate digital twins for commercial properties. This not only reduces the need for travel but also helps generate more qualified leads and enables stakeholders to collaborate remotely using precise spatial data. ### 2. Once a Trusted Platform—Now a Risk to My Business and Clients **Rating:** 0.0/5.0 stars **Reviewed by:** Isabella B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Matterport?** Initially, I liked the sleek 3D tours and the “dollhouse” view, which gave a luxury feel to my property listings. It made it easier to impress sellers and agents. The visual appeal was one of the main reasons I chose Matterport in the beginning. **What do you dislike about Matterport?** Where do I begin? From AI-generated floor plans with glaring inaccuracies to missing key features like built-in fixtures—even when everything on my end was labeled and scanned perfectly. Their billing system attempted to charge my card over 200 times in just a few days, totalling more than $80,000 in failed charges. I had to lock my account, order a new card, and lost access to my business capital for several days. Customer service is nearly impossible to reach, and when I did finally get someone, I was gaslit into believing it was my bank’s fault—even though the charges were clearly being initiated by Matterport. No accountability, no clear answers, and certainly no resolution. As a longtime client, it’s disheartening to see a once-reliable platform fall apart this way. I’ve transitioned to iGUIDE, and I deeply regret staying with Matterport as long as I did. **What problems is Matterport solving and how is that benefiting you?** At one point, Matterport helped me offer immersive 3D virtual tours for real estate listings. It allowed potential buyers to explore properties remotely, which was especially helpful during COVID and for out-of-town clients. Unfortunately, the platform has become so unreliable—with billing errors and AI-driven inaccuracies—that the benefits have been outweighed by the ongoing risks and damage to my business reputation. ### 3. Great Product - Terrible Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Josh R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Matterport?** Great Software and Product but customer serice is non-existant. **What do you dislike about Matterport?** Customer Service and Billing team is incappable and uncompentant and does not have the authority to actually halp you. I called on 5-20-25 to downgrade our plan. I have a screenshot of their current billing policies saying to call customer service anytime to cancel or downgrade. The tech rep could not transfer me to a manager or supervisor and was stating that their policy does not allow downgrading. It eventually got to the point that they had to hand up on me as there was absolutley nothing he could do, no one to help him, solve the issue. **What problems is Matterport solving and how is that benefiting you?** Matterport allows customers to digitially view our showrooms building trust that it is worth visiting to see our selection. ### 4. I have used this company for a decade and their customer service is worse by the day. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2025 **What do you like best about Matterport?** Gets the job done... barely... and with a few extra dollars. Easy to learn. **What do you dislike about Matterport?** Customer Service is absolute garbage. Over a decade of using them. They are the Frontier Airlines of photography tech. Upload failures constantly and doesn't integrate unless you are willing to spend more until you have their over-priced top tier to do a simple scan job. **What problems is Matterport solving and how is that benefiting you?** Creating 3D models of homes for Real Estate sales. ### 5. I have lost 2 clients from Matterport projects failing **Rating:** 0.5/5.0 stars **Reviewed by:** Peter S. | Co-owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2024 **What do you like best about Matterport?** So far, not much. The app constantly bugs out and closes on me. Or if I rotate my phone half an inch the project closes and takes me to the main screen. When I go back into the project I have to reset the camera. **What do you dislike about Matterport?** I have lost two clients due to their matterport projects failing. One project took 7 days to get looked at by their "senior team" to get fixed. By then the damage was done and we lost our client. I woke up today 7-20-24 to see yet again ANOTHER project has failed. I will be looking into cancelling our subscription and moving to iGUIDE or Kuula. The fact that on this review page it says that "Your review will only be published after it has been reviewed by our team and passed quality checks" means that it most likely will not be published. **What problems is Matterport solving and how is that benefiting you?** To be honest, nothing. It has only caused us trouble and loss of income when our clients decide that it is unnacceptable that their matterport tours take WAY too long and have issues in it. ### 6. Matterport capture services steals money **Rating:** 0.5/5.0 stars **Reviewed by:** Matt B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Matterport?** The tool is quite nice. Good for real estate. Nice to measure. **What do you dislike about Matterport?** Like other reviewers have said, customer service is absolutely abysmal. I ordered capture services for 2700 sq ft house. They quoted $350 which is high but I like the tool. The technician asked me while out if I wanted basement done too. Sure why not and if you can grab the porch to that's be great. He didn't tell me there would be an extra charge. Literally WEEKS later they send me an invoice for an extra $175 for the extra areas. If I would have known then I would have said no. I immediately dispute it and call. They next day they run my card WITHOUT my authorization. Absolute crooks. It's still been weeks and they are "processing" the issue with the "Collections Department" Seems like I must do the chargeback. I like the tool but this experience has been so infuriating that it makes me want to drop the service and switch. **What problems is Matterport solving and how is that benefiting you?** Tool is good. Customer service horrific. ### 7. Worst customer service experiance. **Rating:** 0.0/5.0 stars **Reviewed by:** Oskar S. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Matterport?** I agree that there is no better alternative for VR tours but the customer service is unbelievably slow and incompetent. It took them 30 days to confirm our wire transfer to activate our account after which they billed us for the same inactive 30 day period again. **What do you dislike about Matterport?** The answers from the CS team are almost as if by a poorly programmed robot and they kepp sending you around in circles. The names are also ridiculous (TK, Love Good etc) - very unprofessional. Im am definitely looking forward to a better platform in the future. **What problems is Matterport solving and how is that benefiting you?** We are trying to introduce our house models to potential new customers through VR tours of previously built houses. ### 8. MATTERPORT IS A COMPANY THAT GROWS WITH THE TIMES **Rating:** 5.0/5.0 stars **Reviewed by:** Diana D. | Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Matterport?** It adds an extra dimension when you want to showcase a venue and gives a much closer perspective. **What do you dislike about Matterport?** Everything has to be done through Matterport and you have to pay for storage. If you use it a lot then that wouldn't be so bad but for us we end up paying for months where we never do anything. It would be nice if they offered a way to store it on your own server. **What problems is Matterport solving and how is that benefiting you?** It's making the product accessible in a variety of ways so you can get the job done even if all you have is a cell phone. ### 9. The best virtual tour software available **Rating:** 5.0/5.0 stars **Reviewed by:** Lliam G. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Matterport?** Matterport is incredible for creating impressive virtual tours that look incredibly professional... fast Matterport software and support is second to none and im seriously impressed with the availability to share completed products with clients **What do you dislike about Matterport?** Matterport is a great system but it sadly does work best with its own camera systems to get the full potential. this could be an expensive endeavour for singing use marketing routes. **What problems is Matterport solving and how is that benefiting you?** Matterport allows for the facilitation of virtual exhibitions when real-world ones can't take place, this makes a much more digital-first approcach to jaw dropping marketing ### 10. Very good tool with a short learning curve and easy to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Maria N. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Matterport?** I like Matterport because it's easy to use and very intuitive and the learning curve is short I like the speed of sewing and capturing they are very easy to use its a great solution and we liked the additional learning material Matterport is very helpful for showing existing space conditions and works great for documentation and information data during construction. **What do you dislike about Matterport?** Just some problems in the floor plans, I think it could be improvements and correct the alignment errors that prevent its use on certain occasions. **Recommendations to others considering Matterport:** It is a very good tool, you must innovate with this new technology, I recommend it. **What problems is Matterport solving and how is that benefiting you?** Matterport helps us a lot during the 3D build and display, we always have this software and do a scan to collect the existing information. ### 11. A useful and easy-to-use tool due to its functions they are exactly what were looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Marie H. | Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Matterport?** I like Matterport because it is easy to use because of its features which are very good and also its user interface is good and completely new to learn and it offers understandable design features and unique 3D details and tabulation calcutlation it is excellent and good software. **What do you dislike about Matterport?** Its all good but at first it was a bit frsutrating to see that some features were complex and I didnt like how it worked and eventually we got used to it and learned. **What problems is Matterport solving and how is that benefiting you?** It is a software that fulfils its functions, it is used to generate reports and 3D visualization and thus we save time with this software. ### 12. Matterport very good tool with flexible functions to plan yours in 3D **Rating:** 5.0/5.0 stars **Reviewed by:** Christine F. | Engineer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Matterport?** What I love about this tool is the ability to share files and the features are flexible and customizable. Matteport is great for mobile, it also offers capture services and I liked the blur feature. **What do you dislike about Matterport?** I wish they would improve the property scanning and lower the price a bit. **Recommendations to others considering Matterport:** You should try it and you will see that it will be of great help to you. I recommend it to you. **What problems is Matterport solving and how is that benefiting you?** It allows us to meet and share with clients and provide them with 3D images and designs and we like to see that clients are happy with virtual tours. ### 13. Matterport highly recommended tool for 3D walkthoughs **Rating:** 5.0/5.0 stars **Reviewed by:** Mary H. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Matterport?** I like this high-quality software which is great for putting together virtual property tours, I like the learning curve and the basics are picked up quickly. I also like the functionality, it's exactly what we needed, and it's excellent. **What do you dislike about Matterport?** The software has its strong points for 3D walkthroughs and makes it very good software, the only problem is that sometimes the images take time to load. **Recommendations to others considering Matterport:** A great quick and easy implementation solution. **What problems is Matterport solving and how is that benefiting you?** A great solution for creating tours and displaying them. So the experience is positive, that's why I give it 10 stars because it works very well. ### 14. Great program for 3D tours and improve customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Francois R. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Matterport?** I like Matterport because it's a perfect solution for 3D virtual tours. I like the animation and the texture makes the images nice and gives good animations to the models. **What do you dislike about Matterport?** There is nothing I can say that I don't like because it is very good software that doesn't cause any problems. **What problems is Matterport solving and how is that benefiting you?** It is used for 3D virtual tours and they are excellent, they help us a lot, they offer a great user experience and they are quick to meet deadlines. ### 15. Matterport and incredible tool to improve the quality of the user experience with virtual tours **Rating:** 5.0/5.0 stars **Reviewed by:** Berta J. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Matterport?** I like this technology, it works great for virtual tours and it's good to surprise customers with this great technology. I like that it allows me to have a 360-degree view which is great because you can showcase each space and easily present it to customers. **What do you dislike about Matterport?** The only thing is that I would like it to work with other operating systems. **What problems is Matterport solving and how is that benefiting you?** It's good to show clients virtual tours and they can see 3D images and even videos at the same time, it's honestly a great tool. ### 16. A great solution for 3D and 360 models easy to use for most **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvia M. | Certified Training Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Matterport?** I like the user interface, it is extremely easy to use and allows us a very good quality floor plan, I liked showing the virtual records with a 360 and 3d camera, it is excellent and very comfortable from anywhere. **What do you dislike about Matterport?** I can't say anything bad about Matterport because everything is great. **Recommendations to others considering Matterport:** You have to make a good decision, so implement Matterport. **What problems is Matterport solving and how is that benefiting you?** I have been using it for a long time for a proprietary virtual tour and it allows us to do it easily as users have enough time to see everything with the naked eye in 3D and 360. ### 17. Great easy to use platform for real estate virtual tours **Rating:** 5.0/5.0 stars **Reviewed by:** Pascal T. | Project Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Matterport?** I like Matterport because it's easy to edit and implement, I liked adding 360 panoramas and 3D walkthroughs, it's a quick solution that meets the needs compared to other software, and this was the most compatible for us. **What do you dislike about Matterport?** I have nothing negative to say about this solution, it is the best for me. **Recommendations to others considering Matterport:** A good tool to create 3D virtual tours that you should take advantage of, I recommend it. **What problems is Matterport solving and how is that benefiting you?** It is software that does exactly what we need, for now, it meets our needs, like a 3D walkthrough and that was our solution. ### 18. Matterport very good tool with friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas C. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Matterport?** I like this tool it is amazing and complete, I liked the third-party plugins to render 3d architecture, they are usually simple and uncomplicated, I liked rendering the images and making the models in high quality and graphics. **What do you dislike about Matterport?** Nothing for now, just that the licenses are quite expensive and the animation tools are limited. **Recommendations to others considering Matterport:** It's good if you want to impress your clients with a good design, this is the right tool. **What problems is Matterport solving and how is that benefiting you?** It's being used for graphics and modelling, texturing, lighting and rendering, it's fantastic what you can do with Matterport. ### 19. Details We Didn't Even Know We Needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Adam F. | Senior Civil Design Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Matterport?** Working for an architectural/engineering company, it has been fantastic to send just one person out to a job site to scan, then have everyone else on the team be able to visit the site virtually. No longer do we need to only rely on outdated record drawings and partial models the client *might* have, but now we can scan the entire site and get all the information, including details we might not realize we need at the beginning! **What do you dislike about Matterport?** The Pro2 camera uses infrared light, so sunlight confuses it. Because of this, the Pro2 camera can only be used indoors, but we're looking into a lidar camera to be able to scan outdoors. **What problems is Matterport solving and how is that benefiting you?** Throughout the lifespan of a project, anyone can virtually visit a site to verify details. In past jobs, we'd send a team out to a job site to take hand measurements, hundreds of pictures, and sketch up what the existing conditions are. Then, back in the office, all that data would typically be handed off to someone else, who didn't know the job site, to recreate in a CAD program. Now, we can download the Matterpak and import the point cloud into cad, to get a truly digital twin model. ### 20. Very good software for indoor mapping and familiarization training **Rating:** 5.0/5.0 stars **Reviewed by:** Amy D. | Developer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Matterport?** I liked the interior mapping and ability to create new orders within the Matterport service, being able to view live data and the electrical lockout tagout procedure that provides detailed instructions. **What do you dislike about Matterport?** Everything is perfectly fine, but I would like to change the colours and sizes of the MatterTags. **Recommendations to others considering Matterport:** It works very well, that's why I recommend it. **What problems is Matterport solving and how is that benefiting you?** Matterport is used to scan and copy the project to install the concrete via 3D visualization, saving us the time and headache of physically showing each output. ### 21. Functional System for our Project Data protection. **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca S. | Sales Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Matterport?** 1. Matterport implementation is easy and no technical experience needed. 2. Data extraction is effective and responsive integration functions. 3. Effective project management and permission management is excellent. 4. Report preparation and data visualization is highly productive. 5. Data centre and project information management. 6. Reliable data planning software with stable notification tools. **What do you dislike about Matterport?** Great capabilities and Cloud service management is productive and as for me Matterport is perfect platform and easy to adjust the functions. **Recommendations to others considering Matterport:** Matterport usability experience is great and extremely profitable orchastration and data modeling and project life cycle management via Matterport is nice. **What problems is Matterport solving and how is that benefiting you?** We were effectively generating multiple data report which improves the data quality and security management is easy and amazing metadata management tool. ### 22. Easy flexible Package for the Project Data Management. **Rating:** 4.5/5.0 stars **Reviewed by:** Angelica J. | Quality Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Matterport?** The features are flexible and easy to custom. The ability of file sharing is quite effective. Functional reporting features. Excellent data import tools. Data quality management functions are effective. Data modeling is also very easy. **What do you dislike about Matterport?** Easy and straightforward functions with no anything to underline as Matterport functionalities issues and the easy on features customization is also a big point for Matterport and effective services generation. **Recommendations to others considering Matterport:** Unique and stable management solution with plenty functional job and opportunities management system and the preparation of accurate data results and documentation through Matterport is excellent. **What problems is Matterport solving and how is that benefiting you?** The easy data pulling. Project management is excellent. Visualization is amazing. Excellent and clean reports preparation. Data analytics is also the best solution. ### 23. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** George G. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Matterport?** Automatic stiching feature great app, amazing support for personal usage **What do you dislike about Matterport?** App was Crashing often on adroid, sales (enterprise) support is not reaponsive at all. **Recommendations to others considering Matterport:** Better to start on IOS and not count on enterprise support **What problems is Matterport solving and how is that benefiting you?** Creating virtual tours, we are uaing app commercially to offer services to clients ### 24. Matterport Review **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew W. | BIM Coordinator, Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Matterport?** What I like best about Matterport is the ease of use of the software and hardware. The cameras can pair up with multiple different types of devices and it works on both the Android and IOS platforms. **What do you dislike about Matterport?** The biggest dislike I have is how limited a user is editing the scan on the website. There are still some features I would like to see them add to enhance the experience. **Recommendations to others considering Matterport:** Research the plans before purchasing the camera. And make sure you have someone or a group of individuals that can focus on learning the hardware and software so internal training can go smoothly. **What problems is Matterport solving and how is that benefiting you?** The best benefit Matterport offers is the ability to access a site without having to travel to the site. We solve the issue of having to revisit a site because of not capturing something on the last visit. Whether you realize you need it or not, the scan captures the information. It solves the problem of having to share 100s of photos with the design team. The field survey is on the web and can be accessed by the team as needed. ### 25. Great tool for residential real estate **Rating:** 4.5/5.0 stars **Reviewed by:** Dub D. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Matterport?** Matterport provides visitors to our online platforms with a truly immersive way of touring our listings. We initially purchased the camera to assist with virtual showings during the height of the pandemic, but it has proved very useful in a variety of ways. We LOVE the ability to order 2-D floor plans for our listings. The floor plans are very accurate. **What do you dislike about Matterport?** A word of warning re: the square footage calculations that Matterport provides - they will always be less than the actual livable square footage due to the way Matterport calculates the SF. The floor plans are very accurate, but we hire an appraiser to measure the house if we want livable SF measurements that are industry standard. **What problems is Matterport solving and how is that benefiting you?** Accurate floor plans; interactive marketing tool; a marketing differentiator since few of our competitors take full advantage of the platform; ability to have buyer's agents do a virtual walk-thru of a listing to see if it is suitable for their clients. ### 26. I totally recommend the use of the service. **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel R. | Propietario, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Matterport?** What I like the most is the possibility of showing every detail of the property through the immersive tour and thus saving time in showing the property. By using this service I set myself apart from the competition. **What do you dislike about Matterport?** price. It would be convenient for you to have an intermediate subscription between $ 10 and $ 69. **Recommendations to others considering Matterport:** I totally recommend it. The good thing about it is that you can do it with several 360 cameras, you don't have to buy the matterport, you can do it with a Ricoh camera or with your cell phone. **What problems is Matterport solving and how is that benefiting you?** I am solving the waste of time in unnecessary visits. The client can fully see the property and thus decide if he wants to move forward to make a visit. I have several benefits with this service, for example: I do my work more professionally, I can show the property to someone who is thousands of kilometers from the place, saving time is very important. ### 27. Excellent tool for General Contractor Renovation Planning **Rating:** 5.0/5.0 stars **Reviewed by:** CHASE E. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Matterport?** Especially in the COVID environment, Matterport allows our company to virtually conduct site visits as many times as we need to for renovation project planning. We can leverage this technology to provide highly accurate quotes to our clients. Based on the scans, floor plan add-ons, and measurement tools, we can make highly informed assumptions about where electrical, plumbing, and mechanical elements lie behind a client's walls. This not only saves us time and money, but it ultimately prevents budget overages during project execution. **What do you dislike about Matterport?** The mirror and window tools during capture still seem a little bit clunky and could use some refinement. It would be excellent if AI could be used to automatically add windows and mirrors. Adding 360 scans to a model also seems cumbersome. It's impossible to manually "zoom out" to place a 360 scan outside of the envelope of the scanned space. It would also be nice to have more tools at the user level to correct misalignments without having to escelate a misalignment to a support representative. Both times I had to correct misalignment issues, the turn-around time was less than ideal for our needs. **Recommendations to others considering Matterport:** For residential and light commercial general contractors, this product provides an excellent and quick ROI as a project planning tool. **What problems is Matterport solving and how is that benefiting you?** Job costing in the COVID environment has dramatically streamlined, especially given supply chain challenges. We can conduct unlimited virtual site visits without scheduling an in-person site visit to verify measurements or floor plan layouts. Ultimately this saves both our clients and our company time and money. For new construction and larger renovation projects, we typically scan the structure before the drywall goes up to retain an x-ray vision view of the house. This allows us to trace the source of any issues that pop up after the product is delivered to the client. We formerly had to remove large sections of walls to track down a very small issue. Now we have pinpoint accuracy in locating a specific plumbing union or electrical run. We also utilize the platform for portfolio purposes to showcase before and after views of projects. Finally, we can transfer a copy of the model to our clients on their own accounts for their records. ### 28. Great software and deliverable - needs to be more competitive and flexible. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam W. | Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Matterport?** Matterport can be used to capture nearly all spaces for a vast range of industries; I have used the system to capture historic spaces and areas of these spaces are that are closed to the public. It's a fantastic digital record of these spaces that future generations can use. Matterport's fast capture time allows us to scan a large space within a day, and the cloud processing is impressive for data registration, the resulting 3D model and high quality 360 imagery is the gold standard for virtual tours. **What do you dislike about Matterport?** Matterport is an awesome capture system; it is accurate (to a degree) fast and provides stunning results. However, there are limitations to the capture process, issues which are then compounded by slow customer service. Whilst it is to be appreciated that stitching two models exists as an option, it should happen faster than the current turnaround and not have limitations of a certain number of scans/models. Matterport loves to show the amazing spaces that it's users capture throughout the world, but as Matterport grows so do people's ambitions to capture larger and better spaces that should be shown as one model. The cloud processing can't always handle these larger spaces and the stitching team will sometimes refuse to help altogher on this, no matter the space or client, which is a shame. Perhaps they should offer an optional paid service for a nominal fee for these larger projects, so that matterport can really move to the next level. Another issue is the limitations of what can be done in post-production. Whilst there have been a few nice additions in recent months (long overdue trimming tool, manual blurring) Matterports competitors - who offer less in many respects, also offer much more customization such as custom hotspots, menus, audio, custom branding etc. Matterport *should* offer this in-house without having to use a third-party service like Treedis or Captur3D. Matterport within the construction and design industry is also a great tool. However, caution should be applied, especially by sales teams who do not fully understand the requirements of surveying a space for design purposes (Point clouds and Revit). Currently, the Pro 2 camera is not an accurate tool for scanning spaces for this purpose. It is a great jumping-off point and can offer a registered point cloud in less than 24 hours, but especially with larger spaces, issues will always arise and opens users to trouble with their clients when they don't fully understand what is being offered. **Recommendations to others considering Matterport:** Look into the business model and see if it is sustainable for you. Can you get enough clients to cover the costs of doing business? Can you do something different to others in your area? **What problems is Matterport solving and how is that benefiting you?** We capture spaces for a range of industries, including commercial real estate, construction, heritage sector and events spaces. Matterport is a fantastic tool in every instance for this as it brings people into a space without the need to visit. As an example for a recent schedule of conditions survey we created, a project manager was able to use the digital measurement tool to get a ceiling height without having to go back to visit the space physically. We recently captured the largest Catholic Church in the United Kingdom, providing a complete digital copy of the space that can soon be enjoyed by millions of people round the world who may not always be able to visit physically. It has also proved useful to the Cathedral's conservation team who are using it to check areas and record them at this moment in time ### 29. A complete tool for 3D Virtual tours **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas H. | Senior Software Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Matterport?** I find the 360-degree view to be the most impressive. Capturing the space and demonstrating it to clients is very easy **What do you dislike about Matterport?** Cost is a disadvantage as it is a very expensive product. **What problems is Matterport solving and how is that benefiting you?** It saves the time of being physically present at the site to view it because it provides 3D visualisation. It is easy for a potential client to see the photos and videos even when they are hundreds of miles away and make an informed decision. ### 30. Very good technology with very effective results in 3D tours **Rating:** 5.0/5.0 stars **Reviewed by:** May Z. | Showroom Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Matterport?** I like Matterport because it's a great and easy-to-use solution. I like the configuration and the documentation. It makes it easy for me, I can plan tours in 3D without problems. Is incredible. **What do you dislike about Matterport?** I can only say that price seems a bit expensive to me, if you want to reach more users it is better to add affordable prices. **Recommendations to others considering Matterport:** It's a great app and I think there is no better option than Matterport. **What problems is Matterport solving and how is that benefiting you?** It has been used for 3D virtual tours and customers are amazed because they feel like they are really there. ### 31. Matterport intuitive and easy to use open source tool **Rating:** 5.0/5.0 stars **Reviewed by:** Guillaume D. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Matterport?** I like this platform simple and easy to use within the company for 3D designs a great alternative very discreet and works as it should high quality and has a good system and integration and constant updates it is easy to manage and offers us a very good experience **What do you dislike about Matterport?** Very few problems so far Matterport is good and I love it. **What problems is Matterport solving and how is that benefiting you?** Matterport is used for 3D design and is a perfect solution and we enjoy seeing how everything works out. ### 32. Matterport is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Matterport?** Matterport is easy to use and always they are always improving their product. The Pro 2 camera works amazing for our shots and with the app we have full control of the model. **What do you dislike about Matterport?** There is always room to improve the model editing tools. We need you to bring back some features from the mattertags like being able to add another model or pictures to the preview mattertag. Easier controls for jumping from a 360 shot to the model and back. And improving pricing a bit so it's more accessible for smaller users/companies. **Recommendations to others considering Matterport:** Get the system, and practice the shots to find the best angles for your industry. **What problems is Matterport solving and how is that benefiting you?** For construction projects. Being able to have a 3D model of each stage of the job site makes a huge impact on the process, they can look at what is inside the walls before the sheetrock was installed. ### 33. Matterport Pro2 camera + Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Rui D. | CEO/Founder/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Matterport?** The excellent quality of the rendering created by this camera, together with the ease of use of all the capture, viewing and editing software of the Matterport platform, which allows anyone to create a digital twin of a real space, even if they are not an experienced photographer or an IT person. **What do you dislike about Matterport?** For some projects that require more security, I would like to have the possibility to restrict the access to users identified through login and password (with 2FA) instead of using only one password for each space. **What problems is Matterport solving and how is that benefiting you?** Matterport provides the best sensation of physically being inside a real space without being there, especially if one uses the VR option. The speed and quality of the final result are unmatched by other similar solutions at this price level. ### 34. Easy to learn, Impressive virtual tours. **Rating:** 4.5/5.0 stars **Reviewed by:** Siddharth S. | Senior software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Matterport?** It is very easy to capture the space and demonstrate to potential clients. The 360-degree view is the most impressive feature. **What do you dislike about Matterport?** 1. Compatibility with very few devices 2. It is very expensive **What problems is Matterport solving and how is that benefiting you?** Since it is a 3D visualisation, it saves you the time for physically visiting the site. The potential client can see the photos and videos while being hundreds of miles away and then decide without having doubts. ### 35. Exciting new technology always improving! **Rating:** 4.5/5.0 stars **Reviewed by:** Onyx O. | President/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Matterport?** The technology is super exciting and I appreciate the workshops Matterport holds to share use cases for its software. I use the snapshotting from the tours, the highlight reel/slideshows and the floor plans very frequently. The customer support is also fantastic! **What do you dislike about Matterport?** I dislike that some of the automatic editing and overall quality of the image composition seems to not be improving. Very often I have to pull snapshotted photos into Photoshop to fix the edge of a table or a corner of a wall that has strange chunk that is offset halfway through. **What problems is Matterport solving and how is that benefiting you?** I think, especially with the pandemic, the opportunity to provide virtual tours to people looking at homes is definitely solving a problem and there is a huge benefit in the sharability and user-friendliness of the tours. ### 36. Matterport - the best 360/3D model solution on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Scotty M. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Matterport?** Fully "walkable" floor plan, with measurement tools, making virtual home inspections for adjusting or virtual walkthroughs for real estate easier than ever before. **What do you dislike about Matterport?** It takes a good deal of time (initially) to fully capture an entire dwelling or building. Often these homes are in states of disrepair and without power and modding the Matterport camera with your own lighting will be necessary in order to capture the space. **Recommendations to others considering Matterport:** If you are an insurance adjuster, appraiser, Umpire or real estate agent Matterport will change how you handle your claims or display your properties. It is expensive, but you get what you pay for. **What problems is Matterport solving and how is that benefiting you?** Creating fully "walkable" floor plans for use in scoping, measuring, and creating an estimate, all of which can be shared to anyone with al ink to the space. It makes allowing someone outside of your organization to view the interior of a property extremely easy. ### 37. Quick and Easy Matterport Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher A. | BIM/VDC Technologies Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Matterport?** photo quality; UI; ease of use; price of hardware **What do you dislike about Matterport?** subscription costs; no enterprise licensing; no BLK360 g2 integrations **What problems is Matterport solving and how is that benefiting you?** the pro3 works outside; virtual walkthroughs with the ability for notes ### 38. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Ian C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Matterport?** Matterport is very easy to use overall. The wide variety of cameras that are compatible with Matterport along with the ability to perform scans with your phone make the software very accessible **What do you dislike about Matterport?** I find the process of updating scans and properties a bit challenging. We manage multiple rental properties and as renovations are undertaken the process of updating virtual tours can be a bit cumbersome **Recommendations to others considering Matterport:** Take your time doing scans and the end results will be much better **What problems is Matterport solving and how is that benefiting you?** Matterport alllows us to give prospective guests detailed images and layouts of our properties in a way that still images don't. We have received multiple instances of positive feedback on the virtual tours we are able to make available. ### 39. Experience using Matterport for Architectural, Engineering, and Construction **Rating:** 4.0/5.0 stars **Reviewed by:** Felix L. | Project Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Matterport?** The ease of use is what keeps me using this platform. **What do you dislike about Matterport?** The scan is not accurate, and the ordered plans do not show all the details (columns or posts missing). Often times, the floors do not align up in the plans ordered. **Recommendations to others considering Matterport:** If accuracy is what you need, you will likely have to look at Lidar scanners like the Leica BLK360. However, if you need As-Build's and you can still confirm certain measurements, the Matterport will be just fine. **What problems is Matterport solving and how is that benefiting you?** The Matterport allows meetings with clients and other designers without meeting on site. This is especially helpful with the current pandemic. It also allows for record keeping of as-is condition. ### 40. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Quan B. | Application Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2022 **What do you like best about Matterport?** High quality pictures, cheap price, many **What do you dislike about Matterport?** Need more local support, cant fix the images **Recommendations to others considering Matterport:** Try once anf you will be amazed **What problems is Matterport solving and how is that benefiting you?** Help me to introduce places ### 41. A Fantastic, Professional User Experience for the Price **Rating:** 5.0/5.0 stars **Reviewed by:** Derek T. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Matterport?** Matterport continually makes efforts to improve the quality of its User Experience, as well as improve the technology used to gather all of its scanning data. SO much better than your typical "virtual tour" that many other companies provide! **What do you dislike about Matterport?** It has sort of become a bit of a funny joke with others in the Matterport community, but for how high-quality their scanning units have become? They STILL have failed to build a simple $2 level into the top of their units. Which means that all of us who are scanning spaces need to keep a cheap level in our pockets in order to make sure that the scanning unit is level before we begin each scan. Not the end of the world! But one of those minor annoyances that could be efficiently and affordably resolved in future iterations of the Matterport scanning units. **Recommendations to others considering Matterport:** I know more effort is being made to allow Matterport models to be generated from people's smartphones. I think it is well-worth the money to invest in their highest-quality hardware that you can purchase...as the quality of the output and "UX," to me, just seems to be better. Maybe if you are creating models that will have a shelf life of less than 6-12 months (i.e. selling real estate, then the new owners of that property no longer wanting their models accessible online), the cheaper hardware options could be the way to go. But the work I create is models that should be available to the public for many years. And for that? I think using Matterport's highest quality hardware is the way to go. **What problems is Matterport solving and how is that benefiting you?** For me? I have always been most interested in using Matterport equipment to help promote meeting/event spaces available for rent (not residential spaces for sale). That? And working with folks such as the National Park Service and various historical societies to help preserve history! The best "UX" is to have people be able to explore physical space using all of their senses! But when that is not possible, due to access not being possible for a variety of reasons? At least allowing people to explore spaces on their devices connected to the internet is a fantastic alternative. And should "the worst" ever happen? Fire, earthquake, tornado, flood, ??? And a space is destroyed? At least future generations will be able to explore those spaces virtually. ### 42. It works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Matterport?** MatterPort is extremely easy to use. We use it to shoot all of our own in house virtual tours with 360 cameras. We have the ability to update virtual tours during renovations to make sure that the marketing is current, which potential renters appreciate. **What do you dislike about Matterport?** I honestly haven't found anything to dislike about MatterPort. They always seem to be adding new features that I didn't even know I wanted. If something comes up, I'll update this review. **Recommendations to others considering Matterport:** Use it. MatterPort is very user-friendly, extremely easy to use, and continues to add features. If you run into any issue, Matterport's support team is quick to respond and very helpful. **What problems is Matterport solving and how is that benefiting you?** We began using MatterPort before the pandemic, but it has really shined with helping to rent units virtually during the lockdown. Customers can use the MatterPort tours to take measurements, and they can move around the space virtual to help them envision living in our units. ### 43. Matterport for 3D Capture and Progress Documentation in Construction **Rating:** 5.0/5.0 stars **Reviewed by:** Briggs P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Matterport?** Using the Matterport Camera to capture a model of the jobsite allows remote stakeholders to tour the site virtually, safely and take accurate measurements . **What do you dislike about Matterport?** The only downside is the time that it takes to scan. But smaller cameras with faster scans are not as accurate, so it's a trade-off. **Recommendations to others considering Matterport:** This is a great tool if you value superior quality and dimensional accuracy over ease of use. Smaller cameras can capture spaces faster, but the end result is inferior. **What problems is Matterport solving and how is that benefiting you?** Better coordination during meetings by being able to bring the model during a video conference to show people on the call the actual condition in the field. ### 44. Matterport is Invaluable to our Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly G. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Matterport?** The Matterport tours allow us to sell homes sight unseen. About 75% of our clients right now are coming from out-of-state. They take the tour from the comfort of their home it results in sales. **What do you dislike about Matterport?** I can't really say there's anything I dislike at this point. The platform has continued to evolve for the better. The camera scans faster than it did when we first purchased it and the software is 99% bug-free. **What problems is Matterport solving and how is that benefiting you?** It's directly responsible for an increase in sales. We've been using the platform for about 5 years and it's absolutely invaluable to our real estate company. ### 45. Great asset for my holiday rental business **Rating:** 5.0/5.0 stars **Reviewed by:** Ian H. | Chief Technologist, Manufacturing Industry EMEA, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Matterport?** I really like the super simple app; it's so easy to quickly capture my virtual tour using my Insta 360 and my phone. **What do you dislike about Matterport?** The only thing I would like it to more easily create a simple fly through video with my own path. **What problems is Matterport solving and how is that benefiting you?** I use Matterport to allow virtual tours of my 2 holiday rental properties, it allows guests to get a real feel for the size and furnishing of the properties. Also great that I can add to Google street view. ### 46. 3D 360 Cameras - Great efficiency & power **Rating:** 5.0/5.0 stars **Reviewed by:** Adabel M. | Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Matterport?** I love how adaptable Matterport has become. I first started using Matterport when they only had 1 camera. And now, they have made this intimidating feature easy and accessible for all / any industry. **What do you dislike about Matterport?** Honestly, they've been very receptive to feedback. I would say one thing I dislike is the turnaround time for customized additional options, such as floorplans. **Recommendations to others considering Matterport:** Take a look around their website to understand the different features they offer. They also now offer several different cameras and even mobile apps. Great for small business solutions. **What problems is Matterport solving and how is that benefiting you?** Digitizing spaces. Whether it be retail, real estate, showrooms, hospitality, or architecture — Matterport allows users to make their space come alive online. It has allowed a wider audience to access specific content within the digital space. ### 47. First time user **Rating:** 5.0/5.0 stars **Reviewed by:** Roque R. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Matterport?** The easiness of use of the equipment and the portal. **What do you dislike about Matterport?** besides not working in Android, at this moment we do not identify any major flaws. **Recommendations to others considering Matterport:** Visit the phenomenal video library for training and start with a small project. Seems easy but you will have to spend a few hours looking at videos so when you do the work of scanning an area do not fumble with the equipment. **What problems is Matterport solving and how is that benefiting you?** Document facilities. There are many benefits of having all our facilities digitized. ### 48. Strong recommendation **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2021 **What do you like best about Matterport?** This is paving the way for a lot of virtual applications. The ability to capture a real world setting and generate a rendering of it is unprecedented in it's innovation. **What do you dislike about Matterport?** Some of the Matterport services undercut the general market for the average Matterport business owner. It makes competition very high. **Recommendations to others considering Matterport:** Consider the possibilities you have with Matterpak and BIM files. **What problems is Matterport solving and how is that benefiting you?** I am able to provide local businesses with affordable technology integration. The benefit of working with other Matterport centralized companies has flown me to several countries. ### 49. Matterport is the future **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Matterport?** As a Real Estate Photographer it's essential to provide floor plans. So i use the software and camera to cut my measuring time by at least half. **What do you dislike about Matterport?** I am using the Onex camera and I find the quality after processing isn't as amazing on a large as the actual Matterport camera but perfect on a phone screen **What problems is Matterport solving and how is that benefiting you?** I was stitching my tours together with other software. Extremely time consuming for an average result. Saves so much time. ### 50. Matterport has been a BIG help in servicing our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Matterport?** It's very easy to use. There are multiple workshops, Q&A discussions, helpful tips provided by Matterport. **What do you dislike about Matterport?** What I dislike is not so much what's lacking on Matterport's part... I haven't been able to invest the time to master the tips and tricks they've shared to make my projects even easier. **What problems is Matterport solving and how is that benefiting you?** Matterport was a tremendous help during the onset of the pandemic, when our customers were not traveling to our plant to complete in-person inspections. Use of the 3-D imaging, coupled with our own videos, allowed us to create a 'virtual' inspection for our customers. Quite frankly, the tools within Matterport itself often allowed for details to be seen that may have been missed by the naked-eye. ## Matterport Discussions - [I saw your video for 'portfolio' released on YouTube, when will this feature be live?](https://www.g2.com/discussions/i-saw-your-video-for-portfolio-released-on-youtube-when-will-this-feature-be-live) - 1 comment, 1 upvote - [When are you implementing virtual staging?](https://www.g2.com/discussions/when-are-you-implementing-virtual-staging) - 1 comment, 1 upvote - [Am I the only one who has had this happen? I have heard many stories of this and I'd love to hear the victim's side of this commonplace issue.](https://www.g2.com/discussions/33400-am-i-the-only-one-who-has-had-this-happen-i-have-heard-many-stories-of-this-and-i-d-love-to-hear-the-victim-s-side-of-this-commonplace-issue) - 1 comment, 1 upvote - [Has anyone else had issues with their customer service?](https://www.g2.com/discussions/has-anyone-else-had-issues-with-their-customer-service) - 3 comments, 1 upvote - [Why is Matterport good?](https://www.g2.com/discussions/why-is-matterport-good) - 1 comment - [View Matterport pricing details and edition comparison](https://www.g2.com/products/matterport/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+21%3A07%3A31+-0500&secure%5Bsession_id%5D=0ed45b1c-9326-42ba-8c76-14b15680fbd8&secure%5Btoken%5D=3e9bd14432ed53c311ddfec970cd6862664910548aced4b879a034b0e5e65be9&format=llm_user) ## Matterport Features **Marketing ** - Branding - Contact Forms & Lead Generation - Open House Scheduling **Field Management** - Field Collaboration - Field Coordination - Safety Compliance - Field Communication - Workforce Scheduling **Tour Creation ** - Photo Splicing - 3D Transitions - VR Capabilities - AR Capabilities - Navigation Buttons - Embedding and Uploading **Asset Management** - Resource Management - Visual Project Tracking - Reporting **Visualization** - Floorplans - GPS & Mapping ## Top Matterport Alternatives - [OpenSpace](https://www.g2.com/products/openspace/reviews) - 4.5/5.0 (14 reviews) - [Real Tour Vision](https://www.g2.com/products/real-tour-vision/reviews) - 4.8/5.0 (25 reviews) - [Autodesk Forma (formerly Autodesk Construction Cloud)](https://www.g2.com/products/autodesk-forma-formerly-autodesk-construction-cloud/reviews) - 4.4/5.0 (5,195 reviews)