I really like the business phone system features of Comcast Business VoiceEdge. When we have a share call, I can see my coworkers' lines and know when they answer it. It also has a busy lamp field that monitors phone activity in real-time. I love the automated attendant, which acts like a virtual receptionist, giving greetings and routing calls, and it really helps. Review collected by and hosted on G2.com.

The integration into AppFolio is a little tedious. Sometimes it doesn't take down the information from the call like my usual e 8x8 system does. So I just have to find a way to incorporate it into AppFolio to where it actually filters out those calls the way 8x8 did. Review collected by and hosted on G2.com.

possibility to have a lower cost, due to bundling of internet services Review collected by and hosted on G2.com.

The UI was clunky/not intuitive, the service required physical deskphones (whether they were plugged in or not), and you aren't able to text from their service. It was hard to gather meaningful data about call volume, times, etc. There was also no integration for Zapier. Review collected by and hosted on G2.com.

Has been easy to use for years, we implemented this into our infrastructure years ago when we upgraded customer support has been fair enough to deal with. This has been our main communication path for everyday use for sometime now, absolutely doesn't lack features again very easy integration. We have looked at other options as our business has changed and the convenience there are multiple alternatives all having a fair amount of pros and cons I can't say which is the best choice just that Business VoiceEdge has been great for us and might just be our continued provider however time will tell. Review collected by and hosted on G2.com.

It's the convenience but a negative would be the cost at this point as the business is changing. Review collected by and hosted on G2.com.

What I like the most is that I can forward my calls to my laptop and my cell phone when I'm out of the office. Review collected by and hosted on G2.com.

My biggest dislike is that VoiceEdge loses its connection or drops calls when they are being answered. Review collected by and hosted on G2.com.

I can't complain about the phone and customer service. Review collected by and hosted on G2.com.

My issue is with the sales rep who promised something we did not qualify for based on our plan. To our surprise, the contract I signed is not the same as that of Comcast.

One of the biggest issues is that Comcast does not employ a sales force, and no one wants to be liable for it. Their excuse was that I might sign another Contract because it was rejected, and then the rep told me to sign a new one. This is not the situation because I received a copy of the document I signed from DocuSign. This is a fraud! BE AWARE of what you sign and do not believe about their bad sales practices; they want a commission and ask for everything in writing. Review collected by and hosted on G2.com.

It works (I can make and receive calls). Voice mail to email works great. Review collected by and hosted on G2.com.

The admin console to configure options and users is not user-friendly and inconsistent. It's not easy to make user changes when an employee leaves or need to change an extension. Review collected by and hosted on G2.com.

I like how the sales and installation team played a detailed implementation play that allowed us to know what would happen and when. This way, we could plan for any work stoppages. Review collected by and hosted on G2.com.

I was not too fond of the sales negotiation process. It made the process go relatively longer than we wanted. We ended up going through 3 or 4 different proposals. Review collected by and hosted on G2.com.

The most helpful thing about Comcast Business was it was easy to work, I didn't really need to call the customer service department much because it was self-explanatory Review collected by and hosted on G2.com.

The item that I disliked about Comcast Business was their customer service department. They are hard to get ahold of, they are hard to understand and most of the time, it would take 2-3 calls for them to fix the issue. Review collected by and hosted on G2.com.

More features than standard analog service. Review collected by and hosted on G2.com.

Not as user-friendly as other VOIP services. Also unreliable as it depended on Comast internet service which constantly has issues. Review collected by and hosted on G2.com.

You are able to bundle it in with other services such as data and cable and can save going that route. The way it can be integrated with Microsoft Teams is also nice since everyone is mostly aware of Teams now and prefer using as well. Review collected by and hosted on G2.com.

I don't really like the fact there isnt much unity there as some of the VoIP phone solutions or voice services offer one or two specific phones so everyone can be used to. Also if not bundling Comcast services I feel like it is more expensive than some solutions that can do a whole lot more feature wise. Review collected by and hosted on G2.com.