--- title: Comcast Business VoiceEdge Reviews meta\_title: 'Comcast Business VoiceEdge Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 35 reviews by the users' company size, role or industry to find out how Comcast Business VoiceEdge works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 35 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Comcast Business VoiceEdge Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **business phone system features** of Comcast Business VoiceEdge, enhancing communication and call management. [(1 mentions)](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2414569&qs=pros-and-cons#reviews) Users appreciate the **business phone system features** of Comcast Business VoiceEdge, enhancing communication and efficiency significantly. [(1 mentions)](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2414576&qs=pros-and-cons#reviews) Users appreciate the **convenience** of Comcast Business VoiceEdge, enjoying its easy integration and reliable communication features. [(1 mentions)](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2331224&qs=pros-and-cons#reviews) Users value the **responsive customer service** of Comcast Business VoiceEdge, enhancing their overall communication experience. [(1 mentions)](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2331237&qs=pros-and-cons#reviews) Users appreciate the **customer support** of Comcast Business VoiceEdge, finding it helpful and responsive for their needs. [(1 mentions)](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2414578&qs=pros-and-cons#reviews) Users find the **integration process cumbersome** , leading to difficulties in handling information seamlessly like previous systems. [(1 mentions)](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2414571&qs=pros-and-cons#reviews) Users find the **integration into AppFolio tedious** , leading to difficulties in call information management compared to 8x8. [(1 mentions)](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2414573&qs=pros-and-cons#reviews) Users note the **high cost** of Comcast Business VoiceEdge, which poses a challenge as business needs evolve. [(1 mentions)](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2331218&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Comcast Business VoiceEdge ##### 1. Business Tools Users appreciate the **business phone system features** of Comcast Business VoiceEdge, enhancing communication and call management. [ See 1 mentions ](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2414569&qs=pros-and-cons#reviews) See Related User Reviews RL Risa L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and User-Friendly, But Needs Better Integration" What do you like about Comcast Business VoiceEdge? I really like the business phone system features of Comcast Business VoiceEdge. When we have a share call, I can see my coworkers' lines and know when ##### 2. Calling Features Users appreciate the **business phone system features** of Comcast Business VoiceEdge, enhancing communication and efficiency significantly. [ See 1 mentions ](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2414576&qs=pros-and-cons#reviews) See Related User Reviews RL Risa L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and User-Friendly, But Needs Better Integration" What do you like about Comcast Business VoiceEdge? I really like the business phone system features of Comcast Business VoiceEdge. When we have a share call, I can see my coworkers' lines and know when ##### 3. Convenience Users appreciate the **convenience** of Comcast Business VoiceEdge, enjoying its easy integration and reliable communication features. [ See 1 mentions ](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2331224&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Reliable, Feature-Rich, and Easy to Use—But Costs May Add Up" What do you like about Comcast Business VoiceEdge? Has been easy to use for years, we implemented this into our infrastructure years ago when we upgraded customer support has been fair enough to deal w ##### 4. Customer Service Users value the **responsive customer service** of Comcast Business VoiceEdge, enhancing their overall communication experience. [ See 1 mentions ](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2331237&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Reliable, Feature-Rich, and Easy to Use—But Costs May Add Up" What do you like about Comcast Business VoiceEdge? Has been easy to use for years, we implemented this into our infrastructure years ago when we upgraded customer support has been fair enough to deal w ##### 5. Customer Support Users appreciate the **customer support** of Comcast Business VoiceEdge, finding it helpful and responsive for their needs. [ See 1 mentions ](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2414578&qs=pros-and-cons#reviews) See Related User Reviews RL Risa L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and User-Friendly, But Needs Better Integration" What do you like about Comcast Business VoiceEdge? I really like the business phone system features of Comcast Business VoiceEdge. When we have a share call, I can see my coworkers' lines and know when ### Top Cons or Disadvantages of Comcast Business VoiceEdge ##### 1. Complex Processes Users find the **integration process cumbersome** , leading to difficulties in handling information seamlessly like previous systems. [ See 1 mentions ](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2414571&qs=pros-and-cons#reviews) See Related User Reviews RL Risa L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and User-Friendly, But Needs Better Integration" What do you dislike about Comcast Business VoiceEdge? The integration into AppFolio is a little tedious. Sometimes it doesn't take down the information from the call like my usual e 8x8 system does. So I ##### 2. Contact Management Users find the **integration into AppFolio tedious** , leading to difficulties in call information management compared to 8x8. [ See 1 mentions ](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2414573&qs=pros-and-cons#reviews) See Related User Reviews RL Risa L. Mid-Market (51-1000 emp.) 5.0/5 "Efficient and User-Friendly, But Needs Better Integration" What do you dislike about Comcast Business VoiceEdge? The integration into AppFolio is a little tedious. Sometimes it doesn't take down the information from the call like my usual e 8x8 system does. So I ##### 3. High Cost Users note the **high cost** of Comcast Business VoiceEdge, which poses a challenge as business needs evolve. [ See 1 mentions ](https://www.g2.com/products/comcast-business-voiceedge/reviews?filters%5Bsentiment_snippet%5D=2331218&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Reliable, Feature-Rich, and Easy to Use—But Costs May Add Up" What do you dislike about Comcast Business VoiceEdge? It's the convenience but a negative would be the cost at this point as the business is changing. ## Top-Rated Alternatives [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5(1,429) ](https://www.g2.com/products/ringex/reviews) [ ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ View All Alternatives ](https://www.g2.com/products/comcast-business-voiceedge/competitors/alternatives) RL Risa L. Regional Manager Mid-Market (51-1000 emp.) 12/11/2025 "Efficient and User-Friendly, But Needs Better Integration" 5/5 What do you like best about Comcast Business VoiceEdge? I really like the business phone system features of Comcast Business VoiceEdge. When we have a share call, I can see my coworkers' lines and know when they answer it. It also has a busy lamp field that monitors phone activity in real-time. I love the automated attendant, which acts like a virtual receptionist, giving greetings and routing calls, and it really helps. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? The integration into AppFolio is a little tedious. Sometimes it doesn't take down the information from the call like my usual e 8x8 system does. So I just have to find a way to incorporate it into AppFolio to where it actually filters out those calls the way 8x8 did. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? I use Comcast Business VoiceEdge to efficiently manage calls for my businesses. It helps me filter calls, identify the caller ID, and know if they're local or long distance. It also supports call waiting, call transferring, and directing clients to different communities. Review collected by and hosted on G2.com. Show More 12/23/2025 Validated ReviewerIncentivizedSource: G2 invite ![Michelle G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michelle G.") MG Michelle G. Technology Director Mid-Market (51-1000 emp.) 5/5/2026 "Possible Low Cost Bundling, but Clunky UI and Limited Features" 2/5 What do you like best about Comcast Business VoiceEdge? possibility to have a lower cost, due to bundling of internet services Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? The UI was clunky/not intuitive, the service required physical deskphones (whether they were plugged in or not), and you aren't able to text from their service. It was hard to gather meaningful data about call volume, times, etc. There was also no integration for Zapier. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? It allowed our employees to have a direct number and be able to answer calls on the go and not only at their physical desk phones. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 10/29/2025 "Reliable, Feature-Rich, and Easy to Use—But Costs May Add Up" 2.5/5 What do you like best about Comcast Business VoiceEdge? Has been easy to use for years, we implemented this into our infrastructure years ago when we upgraded customer support has been fair enough to deal with. This has been our main communication path for everyday use for sometime now, absolutely doesn't lack features again very easy integration. We have looked at other options as our business has changed and the convenience there are multiple alternatives all having a fair amount of pros and cons I can't say which is the best choice just that Business VoiceEdge has been great for us and might just be our continued provider however time will tell. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? It's the convenience but a negative would be the cost at this point as the business is changing. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? It has been reliable allowing us to stay in contact with our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") UB Verified User in Building Materials Small-Business (50 or fewer emp.) 5/16/2024 "Nice to Have for WFH" 4/5 What do you like best about Comcast Business VoiceEdge? What I like the most is that I can forward my calls to my laptop and my cell phone when I'm out of the office. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? My biggest dislike is that VoiceEdge loses its connection or drops calls when they are being answered. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? By using Comcast Business VoiceEdge, I am able to work from home without using any additional apps or phone numbers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile KA Karen A. General Manager Small-Business (50 or fewer emp.) 10/6/2022 "Really bad business practices." 0/5 What do you like best about Comcast Business VoiceEdge? I can't complain about the phone and customer service. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? My issue is with the sales rep who promised something we did not qualify for based on our plan. To our surprise, the contract I signed is not the same as that of Comcast. One of the biggest issues is that Comcast does not employ a sales force, and no one wants to be liable for it. Their excuse was that I might sign another Contract because it was rejected, and then the rep told me to sign a new one. This is not the situation because I received a copy of the document I signed from DocuSign. This is a fraud! BE AWARE of what you sign and do not believe about their bad sales practices; they want a commission and ask for everything in writing. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? They want me to sign a new contract to receive what was promised to me in the first place, and I won't agree to a cover-up. I want to know who signed the other contract!!!!!! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic EN Esteban N. Director of IT Religious Institutions Mid-Market (51-1000 emp.) 12/13/2022 "Works as advertised, but admin and user console are poorly designed" 2.5/5 What do you like best about Comcast Business VoiceEdge? It works (I can make and receive calls). Voice mail to email works great. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? The admin console to configure options and users is not user-friendly and inconsistent. It's not easy to make user changes when an employee leaves or need to change an extension. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? For us it's just basic phone usage. We don't need advanced "unified communications." Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Greg G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg G.") GG Greg G. Insurance Advisor Mid-Market (51-1000 emp.) 10/21/2022 "Great Product backed by great company" 5/5 What do you like best about Comcast Business VoiceEdge? I like how the sales and installation team played a detailed implementation play that allowed us to know what would happen and when. This way, we could plan for any work stoppages. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? I was not too fond of the sales negotiation process. It made the process go relatively longer than we wanted. We ended up going through 3 or 4 different proposals. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? Mobility. We could have our different departments in the field no longer have to come back into the office to check messages. This saved us on expenses, helped increase daily productivity, and eliminated some over time costs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AK Athena K. Manager Small-Business (50 or fewer emp.) 5/25/2022 "Easy transition" 5/5 What do you like best about Comcast Business VoiceEdge? The most helpful thing about Comcast Business was it was easy to work, I didn't really need to call the customer service department much because it was self-explanatory Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? The item that I disliked about Comcast Business was their customer service department. They are hard to get ahold of, they are hard to understand and most of the time, it would take 2-3 calls for them to fix the issue. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? The biggest problem we had with Comcast Business was the connection. They always had the service dropped, I always had to call them about 2-3 times a month. Then most of the time it was their issue that we had to wait a while to get back up and when you are trying to run a business, that is not a good thing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 9/12/2022 "Unreliable service" 2.5/5 What do you like best about Comcast Business VoiceEdge? More features than standard analog service. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? Not as user-friendly as other VOIP services. Also unreliable as it depended on Comast internet service which constantly has issues. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? It provided more control than our old analog service provided, such as forwarding to other numbers when the service was down. Review collected by and hosted on G2.com. Show More 9/12/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 1/19/2022 "Small Business phone solution" 3/5 What do you like best about Comcast Business VoiceEdge? You are able to bundle it in with other services such as data and cable and can save going that route. The way it can be integrated with Microsoft Teams is also nice since everyone is mostly aware of Teams now and prefer using as well. Review collected by and hosted on G2.com. What do you dislike about Comcast Business VoiceEdge? I don't really like the fact there isnt much unity there as some of the VoIP phone solutions or voice services offer one or two specific phones so everyone can be used to. Also if not bundling Comcast services I feel like it is more expensive than some solutions that can do a whole lot more feature wise. Review collected by and hosted on G2.com. Recommendations to others considering Comcast Business VoiceEdge: I would certainly try it out if you use other Comcast services, are a small business and are yet to move to a VoIP system. Review collected by and hosted on G2.com. What problems is Comcast Business VoiceEdge solving and how is that benefiting you? You are solving the problem of having a voice solution an entire business can share. Benefits from it include lower costs than some PRI systems and such and a whole new world of features those old systems didnt offer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Work at Comcast? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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