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incident.io

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233 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2021

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incident.io Reviews

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Profile Name
Star Rating
215
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Ege T.
ET
Ege T.
Founding Product Support Engineer | Cartesia AI
09/17/2026
Validated Reviewer
Review source: Organic

Streamlined Incident Management with Seamless Integration

I really like how incident.io makes it extremely straightforward to create and manage incidents, with all relevant stakeholders being added automatically. It simplifies paging engineers with its On-Call feature, and they even get access to a dedicated app that provides context on the incident, along with a chat feature for communication. I also appreciate how it centralizes several previously disconnected systems into one harmonious process, making incident management more organized and efficient for us.
Verified User
G
Verified User
08/27/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Comprehensive Security Incident Management, Slight Complexity

I like how incident.io provides a unified platform that records all the triage information we need and assigns incident response leads. Its excellent integration with Slack allows us to send messages in real time, summarize incidents, and keep track of them over time. I appreciate its AI capability to summarize things, which saves time for incident response personnel. They can type in Slack what's happening, and incident.io fills in the rest using meeting recordings and other means, making it easy for new members to get up to speed quickly. It's a really good way of collecting and summarizing all the information generated during an incident, making it accessible for people who are just joining or when looking back on it.
Verified User
G
Verified User
08/04/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Flexible, User-Friendly Solution for SRE Challenges

I like the flexibility and ease of use of incident.io. The alerting and AI on-call completion features are particularly valuable to me.

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HQ Location:
New York, US

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@incident_io

What is incident.io?

incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages, bringing everything you need to manage incidents into one place. Incidents become a collaborative effort, with engineers and business teams working together to reduce downtime, enhance customer satisfaction, and ensure compliance and risk management. Powered by AI and automation, and with quick setup and an intuitive design, incident.io helps your team respond more effectively from day one, guiding them through a consistent, customizable incident management process.incident.io enables 10,000+ responders at over 600 companies—including Netflix, Etsy, monday.com, Intercom, and Skyscanner—to streamline, resolve, and learn from every incident.

Details

Year Founded
2021
Website
incident.io