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incident.io

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181 reviews
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Average star rating
4.8
Serving customers since
2021

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incident.io Reviews

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Profile Name
Star Rating
170
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Verified User in Computer Software
GC
Verified User in Computer Software
05/24/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Revolutionized Our Incident Management with Ease

I like incident.io for its Catalog, which acts as the source of truth by providing a centralized table for everything in R&D. This dynamic single source of truth is appreciated by various sources. I also appreciate the automated workflows as they allow us to automate tasks like assigning an Escalation Engineer to impactful incidents, enabling better coordination and communication with customers. Additionally, the initial setup was super easy, even easier than expected, which was a pleasant surprise.
David H.
DH
David H.
05/19/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Seamless Incident Management with Responsive Support

I really appreciate the support from incident.io staff. Whether it's on the technical side, or related to licensing and billing, they've been incredibly responsive. Even when I've asked about features I'd like to see added to the roadmap, they've responded quickly. Not everything is handled instantly, but there's often a quick turnaround, which I find really impressive. It's been a joy to work with them.
Alex N.
AN
Alex N.
Salesforce Bay Area Hi-Tech | Presidents Club | Vibe-Coder | AI + GTM Engineer | Mamba Mentality | Golden Retriever Dad
03/02/2026
Validated Reviewer
Review source: G2 invite

AI-First Incident Management with AI that Actually Saves Time

I like that with incident.io, issues are right there in Slack, giving really good visibility into what sort of issues are being submitted and ensuring that people are responding. It structures the response, making sure there's a clear process, ownership, and coordination going into resolving issues. It's super easy and useful to look and see where things are, especially since Slack is where most people spend their workday. Having it all centered there is awesome, and the initial setup was very easy.

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HQ Location:
New York, US

Social

@incident_io

What is incident.io?

incident.io is the all-in-one platform that simplifies incident management for engineering teams. It integrates on-call scheduling, incident response, and status pages, bringing everything you need to manage incidents into one place. Incidents become a collaborative effort, with engineers and business teams working together to reduce downtime, enhance customer satisfaction, and ensure compliance and risk management. Powered by AI and automation, and with quick setup and an intuitive design, incident.io helps your team respond more effectively from day one, guiding them through a consistent, customizable incident management process.incident.io enables 10,000+ responders at over 600 companies—including Netflix, Etsy, monday.com, Intercom, and Skyscanner—to streamline, resolve, and learn from every incident.

Details

Year Founded
2021
Website
incident.io