Last updated on Apr 30, 2026
SolarWinds Service Desk offers 3 pricing editions, starting from $39 to $124. SolarWinds Service Desk pricing tiers are designed to support different usage levels and team sizes. SolarWinds Service Desk also offers a free trial. Compare the SolarWinds Service Desk pricing table below to figure out the best fit for your needs. Some plans may require you to contact SolarWinds Worldwide LLC for custom pricing.
*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.
SolarWinds Service Desk does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details.
According to G2 data, SolarWinds Service Desk pricing in 2026 starts at $39.00 and can reach $124.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the SolarWinds Worldwide LLC's official pricing page for the most current details.
According to G2 reviews, SolarWinds Service Desk's pricing is best suited for mid-market organizations with 51 to 1,000 employees across industries like IT services, healthcare, education, retail, and financial services. The Essentials tier fits smaller IT teams needing core ticketing and asset management without complexity. G2 reviewers from mid-market companies consistently praise the balance of features and affordability at this level. The Advanced tier suits growing teams requiring automation, ESM, and API integrations. The Premier tier, with its AI capabilities and dedicated support, aligns with larger enterprises. G2 users from small businesses occasionally find SolarWinds Service Desk's pricing steep relative to simpler alternatives.
SolarWinds Service Desk does not offer a permanent free version, but a free trial is available for evaluation. The paid Essentials tier starts at $39.00/month and includes incident management, asset management, SLA tracking, and a service portal. SolarWinds Service Desk's Advanced tier at $79.00/month adds custom fields, advanced automations, API access, AI-generated resolution summaries, and a virtual agent. The Premier tier at $99.00/month unlocks the full AI suite, visual CMDB, unlimited runbooks, a sandbox environment, and a dedicated Customer Success Manager. G2 reviewers note that higher tiers meaningfully expand automation and AI capabilities, with some users wishing more features were included at the base pricing level.
G2 reviewers of SolarWinds Service Desk give it an average rating of 4.5/5, reflecting strong overall satisfaction. Many G2 users highlight its affordability relative to enterprise alternatives like ServiceNow, with reviewers from mid-market companies in IT, law, accounting, and healthcare praising its cost-effectiveness. However, a recurring theme in G2 reviews is that SolarWinds Service Desk's pricing feels high compared to competitors like Jira Service Desk, Zoho, and Spiceworks, particularly for smaller teams. Reviewers who switched from Jira noted cost savings, while others debated per-user costs. The consensus is that SolarWinds Service Desk delivers strong value for mid-sized organizations needing ITIL-aligned ITSM, but may feel expensive for small businesses or basic helpdesk needs.
Timely support and quick resolution and good support Review collected by and hosted on G2.com.
The price point is high and delayed response Review collected by and hosted on G2.com.
What I like best about SolarWinds Service Desk is its simplicity and effectiveness in standardizing IT service management processes while integrating well with our existing monitoring and CMDB ecosystem. It provides a clean, intuitive interface for incident, request, and service catalog management, making it easy for both end users and IT teams to create, track, and resolve tickets consistently. Review collected by and hosted on G2.com.
One of the main limitations of SolarWinds Service Desk is that it can feel functionally basic when compared to more mature enterprise ITSM platforms, especially for complex workflows, advanced automation, and deep CMDB-driven use cases. Several internal documents show that integrations—such as linking configuration items or monitoring data—often require custom scripts and API-based workarounds, rather than being fully native or seamless, which increases operational effort over time. Review collected by and hosted on G2.com.
