SolarWinds Service Desk Pricing

Name	Price	Features
TEAM	$19per month	Streamlined service desk for smaller teams. Team Includes: Community & Email Support Incident Management Service Portal Knowledge Base
BUSINESS	$39per month	All the functionality a growing team needs. Includes Team Plus: Chat Support Service Catalog Change Management Service Level Agreement (SLA) Groups Custom Roles Internalization Show More
PROFESSIONAL	$69per month	Customizable service platform to scale your mature IT org. Includes Business Plus: Phone Support Advanced Automations Benchmarking Contract Management Risk Management License Compliance Custom Fields & Forms Scheduled Reports API Access Show More
ENTERPRISE	$89	Meeting all the scalability, security and process automation needs of your mature IT org. Include Professional Plus: Multi-Factor Authentication (MFA) Dedicated Customer Success Manager (CSM) Custom Dashboards Free/ Included Onboarding Services Visual CMDB Show More

SolarWinds Service Desk pricing & plans

Free Trial is available

Pricing information for SolarWinds Service Desk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase SolarWinds Service Desk must be conducted with the seller.

Not sure which plan is right for you? Contact a SolarWinds Service Desk solution specialist to find the right plan.

Pricing information was last updated on May 13, 2020

SolarWinds Service Desk Pricing-Related Review

AT

Administrator in Transportation/Trucking/Railroad

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Oct 11, 2017

"Great easy to use Support Ticket System"

What do you like best?

Simple and easy to use. Easy for our customers to report issues and for support team to respond, follow up, track and report. On boarding was easy. Sarah was a great help to our team in learning the features and best practices for set up. So many features. Review collected by and hosted on G2.com.

What do you dislike?

So far not much found that we don't like. Adding in external response additional email responders is an extra step or two, but it is not bad. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try. The cost/ value ratio is awesome and their support, training/ onboarding group make it so easy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Centralized support management, device health, problem tracking, releases, self help for customers and automations have been great help. In general has save support and dev teams a great deal of time. Review collected by and hosted on G2.com.

Helpful?

AS

Andrew S

Project Engineer

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Oct 06, 2017

"First Impression"

What do you like best?

I like how Samanage can use the Agent to pull information from networked devices. The web interface is intuitive and powerful. There are many ways to access the data you are looking for. The reporting tools seem very smooth too. Review collected by and hosted on G2.com.

What do you dislike?

I'm concerned we won't get the full value out of Samanage, since we outsource our helpdesk service. Clearly IT Assets are the focus of this application, but it would be nice to have some canned templates for other asset types (peripherals, desks, etc). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

IT Assemt Management, we are still in the implementation phase, so I have not had a chance to quantify any benefits. It is more likely we are filling a void for our IT hardware inventory. Review collected by and hosted on G2.com.

Helpful?