[ SolarWi... Reviews ](https://www.g2.com/products/solarwinds-service-desk/reviews) [ SolarWi... Reviews ](https://www.g2.com/products/solarwinds-service-desk/reviews) # SolarWinds Service Desk Pricing Overview [Editedit](https://my.g2.com/solarwinds-service-desk/pricings) Free Trial ## SolarWinds Service Desk Pricing Key Insights Last updated on Apr 30, 2026 * * * SolarWinds Service Desk offers **3 pricing editions** , starting from **$39** to **$124**. SolarWinds Service Desk pricing tiers are designed to support different usage levels and team sizes. SolarWinds Service Desk also offers a **free trial**. Compare the SolarWinds Service Desk pricing table below to figure out the best fit for your needs. Some plans may require you to contact **SolarWinds Worldwide LLC** for **custom pricing**. * * * ESSENTIALS — $39 / Per Month ADVANCED — $99 / Per Month PREMIER — $124 / Per Month Rated 4.3 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. ESSENTIALS $39.00 Per Month Free Trial Includes: - Incident Management - Knowledge Base - Service Portal - Asset Management - Service Catalog - Change Management - Service Level Agreement (SLA) - Groups - Custom Roles - Internationalization - Multi-Factor Authentication (MFA) - Real time 24/7 Live Chat Support - Light & Dark Mode - Onboarding Services Show More ADVANCED $99.00 Per Month Free Trial Includes everything in Essentials, plus: - Custom Fields and Forms - Advanced Automations - Runbooks - AI-Generated Resolution Summaries - Virtual Agent - Enterprise Service Management (ESM) - Network Discovery - Contract Management - License Compliance - Change Templates & Workflows - Response Templates - Scheduled Reports - Audit History - Data Masking - API Access - Chat, Phone and Email support from a Customer Success Team Show More PREMIER $124.00 Per Month Free Trial Includes everything in Essentials and Advanced, plus: - AI Incident Summaries - AI-Guided Incident Solutions - Intelligent Incident/Problem Linking - AI-Generated Responses - AI-Generated Resolution Summaries - AI-Generated Runbook Drafting - AI Tone Enhancer - Visual CMDB and Dependency Mapping - Runbooks (Unlimited) - Sandbox - Up to 1,500 API calls per user/minute - Virtual Agent Premier - Data Masking Premier - Dedicated Customer Success Manager (CSM) Show More SolarWinds Service Desk is available on a per-user, per-month subscription across three tiers—Essentials, Advanced, and Premier—with a free 30-day trial available. Asset management functionality is included in the platform, with the flexibility to purchase assets individually, in packs of 500, or as an unlimited asset license. Pricing information for SolarWinds Service Desk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase SolarWinds Service Desk must be conducted with the seller. Not sure which plan is right for you? Contact a SolarWinds Service Desk solution specialist to find the right plan. Pricing information was last updated on June 09, 2026 Show More ## SolarWinds Service Desk Pricing FAQs Generated using AI ### Is SolarWinds Service Desk free, or does it offer a free trial? SolarWinds Service Desk does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. ### How much does SolarWinds Service Desk cost in 2026? According to G2 data, SolarWinds Service Desk pricing in 2026 starts at $39.00 and can reach $124.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the SolarWinds Worldwide LLC's official pricing page for the most current details. ### Who is SolarWinds Service Desk pricing best suited for? According to G2 reviews, SolarWinds Service Desk's pricing is best suited for mid-market organizations with 51 to 1,000 employees across industries like IT services, healthcare, education, retail, and financial services. The Essentials tier fits smaller IT teams needing core ticketing and asset management without complexity. G2 reviewers from mid-market companies consistently praise the balance of features and affordability at this level. The Advanced tier suits growing teams requiring automation, ESM, and API integrations. The Premier tier, with its AI capabilities and dedicated support, aligns with larger enterprises. G2 users from small businesses occasionally find SolarWinds Service Desk's pricing steep relative to simpler alternatives. ### What are the key differences between the free and paid versions of SolarWinds Service Desk? SolarWinds Service Desk does not offer a permanent free version, but a free trial is available for evaluation. The paid Essentials tier starts at $39.00/month and includes incident management, asset management, SLA tracking, and a service portal. SolarWinds Service Desk's Advanced tier at $79.00/month adds custom fields, advanced automations, API access, AI-generated resolution summaries, and a virtual agent. The Premier tier at $99.00/month unlocks the full AI suite, visual CMDB, unlimited runbooks, a sandbox environment, and a dedicated Customer Success Manager. G2 reviewers note that higher tiers meaningfully expand automation and AI capabilities, with some users wishing more features were included at the base pricing level. ### Is SolarWinds Service Desk considered good value for its pricing? G2 reviewers of SolarWinds Service Desk give it an average rating of 4.5/5, reflecting strong overall satisfaction. Many G2 users highlight its affordability relative to enterprise alternatives like ServiceNow, with reviewers from mid-market companies in IT, law, accounting, and healthcare praising its cost-effectiveness. However, a recurring theme in G2 reviews is that SolarWinds Service Desk's pricing feels high compared to competitors like Jira Service Desk, Zoho, and Spiceworks, particularly for smaller teams. Reviewers who switched from Jira noted cost savings, while others debated per-user costs. The consensus is that SolarWinds Service Desk delivers strong value for mid-sized organizations needing ITIL-aligned ITSM, but may feel expensive for small businesses or basic helpdesk needs. ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,336) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,891) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(988) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-service-desk/competitors/alternatives) ## SolarWinds Service Desk Pricing Reviews (2) ![Furqan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Furqan A.") FA Furqan A. Lead Engineer - Network & Security 4/11/2026 More Options - - [Respond as SolarWinds Service Desk](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12615756/official_response/new) "User-friendly Tool on the Go" 5/5 What do you like best about SolarWinds Service Desk? The best thing about SolarWinds Service Desk is its ability to streamline IT service management with powerful automation, intuitive ticketing, and integrated asset management—all while remaining affordable and easy to scale for organizations of different sizes. It stands out for combining ITIL-aligned workflows with strong customer support and a user-friendly interface. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? SolarWinds Service Desk doesn’t overwhelm you with excessive customization or overly complex reporting. Instead, it focuses on delivering the essentials—automation, asset management, and intuitive workflows—in a way that’s easy to adopt and cost-effective. It’s particularly strong for mid-sized organizations that want ITIL-aligned service management without the heavy overhead of enterprise platforms. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? SolarWinds Service Desk helps me by streamlining incident management, linking tickets to assets for faster root cause analysis, and automating repetitive workflows. This not only improves SLA compliance but also frees up time to focus on proactive problem-solving. The self-service portal reduces ticket volume, while reporting tools give me clear visibility into performance—making IT support more efficient and user-friendly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Ramesh F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ramesh F.") RF Ramesh F. Director Information Technology Services 4/23/2026 More Options - - [Respond as SolarWinds Service Desk](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12675904/official_response/new) "Helping the HelpDesk" 3.5/5 What do you like best about SolarWinds Service Desk? What I like best about SolarWinds Service Desk is its simplicity and effectiveness in standardizing IT service management processes while integrating well with our existing monitoring and CMDB ecosystem. It provides a clean, intuitive interface for incident, request, and service catalog management, making it easy for both end users and IT teams to create, track, and resolve tickets consistently. Review collected by and hosted on G2.com. What do you dislike about SolarWinds Service Desk? One of the main limitations of SolarWinds Service Desk is that it can feel functionally basic when compared to more mature enterprise ITSM platforms, especially for complex workflows, advanced automation, and deep CMDB-driven use cases. Several internal documents show that integrations—such as linking configuration items or monitoring data—often require custom scripts and API-based workarounds, rather than being fully native or seamless, which increases operational effort over time. Review collected by and hosted on G2.com. What problems is SolarWinds Service Desk solving and how is that benefiting you? Improved operational clarity and accountability With SolarWinds Service Desk, every piece of work—incident resolution, service request, or infrastructure task—is tied to a ticket. This ensures clear ownership, auditability, and easier follow‑ups across teams. Better governance without excessive overhead Service Desk provides enough process structure to support ITIL‑aligned operations—incident, request, change, and catalog management—without the heavy customization or administrative burden of more complex ITSM platforms. This makes it effective for day‑to‑day operational execution while still supporting compliance and reporting needs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite SolarWinds Service Desk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,336) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(988) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_07d371bf8a676b5e2a198a776930c16a/spiceworks-cloud-help-desk.png "Product Avatar Image") Spiceworks Cloud Help Desk 4.3/5(311) [ Compare Now ](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) ##### Categories on G2 [ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools)[ IT Asset Management ](https://www.g2.com/categories/it-asset-management)[ Incident Management ](https://www.g2.com/categories/incident-management) [ Service Desk ](https://www.g2.com/categories/service-desk)[ Software Asset Management Tools ](https://www.g2.com/categories/software-asset-management-tools) Show More ##### Explore More [ Top spend analysis tools for procurement optimization ](https://www.g2.com/discussions/what-are-the-top-spend-analysis-tools-for-procurement-optimization)[ Top platforms for audience behavior analysis through content ](https://www.g2.com/discussions/which-top-content-platforms-are-best-for-analyzing-audience-behavior)[ Best platforms for reducing false positives in cloud detection ](https://www.g2.com/discussions/what-are-the-platforms-for-reducing-false-positives-in-cloud-detection) [ Best CPaaS software for company communication ](https://www.g2.com/discussions/best-cpaas-software-for-company-communication)[ Top tools for automating build and test processes ](https://www.g2.com/discussions/top-tools-for-automating-build-and-test-processes)[ Pros and Cons Details ](https://www.g2.com/products/solarwinds-service-desk/reviews?qs=pros-and-cons) Show More [ Top spend analysis tools for procurement optimization ](https://www.g2.com/discussions/what-are-the-top-spend-analysis-tools-for-procurement-optimization)[ Top platforms for audience behavior analysis through content ](https://www.g2.com/discussions/which-top-content-platforms-are-best-for-analyzing-audience-behavior)[ Best platforms for reducing false positives in cloud detection ](https://www.g2.com/discussions/what-are-the-platforms-for-reducing-false-positives-in-cloud-detection) [ Best CPaaS software for company communication ](https://www.g2.com/discussions/best-cpaas-software-for-company-communication)[ Top tools for automating build and test processes ](https://www.g2.com/discussions/top-tools-for-automating-build-and-test-processes)[ Pros and Cons Details ](https://www.g2.com/products/solarwinds-service-desk/reviews?qs=pros-and-cons)