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Service Desk Software
SolarWinds Service Desk
SolarWinds Service Desk Pricing

SolarWinds Service Desk

G2 recognized SolarWinds Service Desk

SolarWinds Service Desk

By SolarWinds Worldwide LLC

4.3/5

(764)

4.3 out of 5 stars

How would you rate your experience with SolarWinds Service Desk?

See all 764 SolarWinds Service Desk reviews

Contact SolarWinds Service Desk

SolarWi... Reviews

SolarWinds Service Desk Pricing Overview

Free Trial

ESSENTIALS

$39.00

Per Month

For Growing Teams

Essentials Includes:

Chat Support

Service Catalog

Change Management

Service Level Agreement (SLA)

Groups

Custom Roles

Internalization

Multi-Factor Authentication

Incident Management

Service Portal

Knowledge Base

Community & Email Support

ADVANCED

$79.00

Per Month

Customizable service platform to scale your mature IT org.

Includes Essentials Plus:

Phone Support

Advanced Automations

Benchmarking

Contract Management

Risk Management

License Compliance

Custom Fields & Forms

Scheduled Reports

API Access

Virtual Agent

Enterprise Service Management

PREMIER

$99.00

Per Month

Meeting all the scalability, security and process automation needs of your mature IT org.

Includes Advanced Plus:

Dedicated Customer Success Manager (CSM)

Custom Dashboards

Free/ Included Onboarding Services

Visual CMDB and Dependency Mapping

Runbooks

Virtual Agent - Premier

SolarWinds AI - Premier

We have plans to meet the various needs of all customers:

SolarWinds Service Desk has 3 pricing editions, from $39 to $99. A free trial of SolarWinds Service Desk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for SolarWinds Service Desk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase SolarWinds Service Desk must be conducted with the seller.

Not sure which plan is right for you? Contact a SolarWinds Service Desk solution specialist to find the right plan.

Pricing information was last updated on October 09, 2024

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SolarWinds Service Desk Pricing Reviews

(2)

GO

Gbenga O.

IT Manager

Mid-Market (51-1000 emp.)

6/24/2025

Respond as SolarWinds Service Desk

"Budget friendly and Tailored"

5/5

What do you like best about SolarWinds Service Desk?

Budget friendly, we wanted to use open source until we found out there is a pricing for our use case. Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Service Desk?

Nothing for now but would like more features for the base pricing. Review collected by and hosted on G2.com.

What problems is SolarWinds Service Desk solving and how is that benefiting you?

Ease of follow up on tickets by users. They now know who is handling their tickets and could comment update Realtime. Review collected by and hosted on G2.com.

The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

Validated through a business email account

This reviewer was offered a nominal incentive as thanks for completing this review.

Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

SE

Steve E.

IT Operations Manager

Mid-Market (51-1000 emp.)

2/19/2025

Respond as SolarWinds Service Desk

"Fully featured helpdesk system"

3.5/5

What do you like best about SolarWinds Service Desk?

Very comprehensive, feature rich system. Very reliable and stable system Review collected by and hosted on G2.com.

What do you dislike about SolarWinds Service Desk?

Can be quite expensive compared to alternatives. For a basic helpdesk system, might be over complicated Review collected by and hosted on G2.com.

What problems is SolarWinds Service Desk solving and how is that benefiting you?

This system allows us to keep track of all our IT assets and software as well as managing our helpdesk calls. We are also using it for areas outside of IT such as HR and GDPR. Another section is used for our change manage processes. Review collected by and hosted on G2.com.

The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

Validated through a business email account

This reviewer was offered a nominal incentive as thanks for completing this review.

Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

SolarWinds Service Desk Comparisons

Freshservice

4.6/5

(1,307)

Jira Service Management

4.3/5

(955)

Spiceworks Cloud Help Desk

4.3/5

(311)

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SolarWinds Service Desk

4.3/5

(764)

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