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Rakuten SixthSense Observability

By Rakuten SixthSense

4.6 out of 5 stars

How would you rate your experience with Rakuten SixthSense Observability?

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Rakuten SixthSense Observability Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the deep visibility Rakuten SixthSense provides, enhancing application performance and user experience significantly. (30 mentions)
Users find Rakuten SixthSense Observability to be very easy to navigate, streamlining their monitoring and troubleshooting processes. (28 mentions)
Users value the comprehensive monitoring capabilities of Rakuten SixthSense, facilitating quick error resolution and outage prevention. (20 mentions)
Users appreciate the responsive customer support of Rakuten SixthSense, ensuring prompt resolution of issues and enhanced experience. (18 mentions)
Users value the real-time monitoring of Rakuten SixthSense, enhancing application performance and streamlining troubleshooting efforts. (17 mentions)
Users find the inefficient alert system lacking, often facing unannounced app downtimes that disrupt their experience. (7 mentions)
Users find insufficient information from databases challenging, impacting issue identification and needing better documentation. (7 mentions)
Users note a need for improved system automation and faster queries to enhance the overall observability experience. (7 mentions)
Users note that alert issues persist, with suggestions for improvement and reports of false positives in notifications. (6 mentions)
Users highlight the ineffective alerting system, citing frequent downtimes without prior notice as a significant concern. (6 mentions)

5 Pros or Advantages of Rakuten SixthSense Observability

1. Monitoring
Users value the deep visibility Rakuten SixthSense provides, enhancing application performance and user experience significantly.
See 30 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Powerful Observability Platform That Goes Beyond the Usual."

What do you like about Rakuten SixthSense Observability?

What i like best about Rakuten SixthSense is that it provides deep visibility into our application and infrastructure performance. The platform's AI-d

Saurav K.
SK

Saurav K.

Small-Business (50 or fewer emp.)

4.5/5

"Good Monitoring Tool"

What do you like about Rakuten SixthSense Observability?

Tool is very useful to monitor the logs and errors which includes APM Agent monitoring, Mobile Monitoring, VM monitoring with good technical support w

2. Ease of Use
Users find Rakuten SixthSense Observability to be very easy to navigate, streamlining their monitoring and troubleshooting processes.
See 28 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Feedback for usage of Rakuten SixthSense Observability Tool"

What do you like about Rakuten SixthSense Observability?

Rakuten SixthSense helps us in examining & monitoring of our applications underlying infrastructures, the servers, logs, containers & the clou

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A must have monitoring tool."

What do you like about Rakuten SixthSense Observability?

A single platform observability for your entire software stack right from infrastructure to applications to user experience, all in one single place.

3. Monitoring Capabilities
Users value the comprehensive monitoring capabilities of Rakuten SixthSense, facilitating quick error resolution and outage prevention.
See 20 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Feedback for usage of Rakuten SixthSense Observability Tool"

What do you like about Rakuten SixthSense Observability?

Rakuten SixthSense helps us in examining & monitoring of our applications underlying infrastructures, the servers, logs, containers & the clou

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A must have monitoring tool."

What do you like about Rakuten SixthSense Observability?

A single platform observability for your entire software stack right from infrastructure to applications to user experience, all in one single place.

4. Customer Support
Users appreciate the responsive customer support of Rakuten SixthSense, ensuring prompt resolution of issues and enhanced experience.
See 18 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Powerful Observability Platform That Goes Beyond the Usual."

What do you like about Rakuten SixthSense Observability?

What i like best about Rakuten SixthSense is that it provides deep visibility into our application and infrastructure performance. The platform's AI-d

Saurav K.
SK

Saurav K.

Small-Business (50 or fewer emp.)

4.5/5

"Good Monitoring Tool"

What do you like about Rakuten SixthSense Observability?

Tool is very useful to monitor the logs and errors which includes APM Agent monitoring, Mobile Monitoring, VM monitoring with good technical support w

5. Real-time Monitoring
Users value the real-time monitoring of Rakuten SixthSense, enhancing application performance and streamlining troubleshooting efforts.
See 17 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Powerful Observability Platform That Goes Beyond the Usual."

What do you like about Rakuten SixthSense Observability?

What i like best about Rakuten SixthSense is that it provides deep visibility into our application and infrastructure performance. The platform's AI-d

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Very Powerful tool for Monitoring Applications"

What do you like about Rakuten SixthSense Observability?

An all-in-one software tool for monitoring your applications & enhancing user experiences. It is a very light-weight application & user-friend

5 Cons or Disadvantages of Rakuten SixthSense Observability

1. Inefficient Alert System
Users find the inefficient alert system lacking, often facing unannounced app downtimes that disrupt their experience.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Very Powerful tool for Monitoring Applications"

What do you dislike about Rakuten SixthSense Observability?

The downtime on the app comes now & then without any prior notice. The team needs to work on this on priority.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Good single-stop observability tool."

What do you dislike about Rakuten SixthSense Observability?

Downtime of the app, proper prior notice should be given. I see improvement now, but still. This needs to be taken care of, on priority.

2. Insufficient Information
Users find insufficient information from databases challenging, impacting issue identification and needing better documentation.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A must have monitoring tool."

What do you dislike about Rakuten SixthSense Observability?

Sometimes incomplete information from slow query databases makes it difficult to identify the real issues. Needs to improve here. Otherwise I like the

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"My go to application performance tracker!"

What do you dislike about Rakuten SixthSense Observability?

Things i don't like on this tool are- Their documentation needs proper attention.

3. System Improvement
Users note a need for improved system automation and faster queries to enhance the overall observability experience.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A must have monitoring tool."

What do you dislike about Rakuten SixthSense Observability?

Sometimes incomplete information from slow query databases makes it difficult to identify the real issues. Needs to improve here. Otherwise I like the

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Good Comprehensive Dashboard!"

What do you dislike about Rakuten SixthSense Observability?

To reduce the dependencies involved in deployment of agents, they should come up with more agent-less installations for more tech stacks. A lot of tim

4. Alert Issues
Users note that alert issues persist, with suggestions for improvement and reports of false positives in notifications.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Very Powerful tool for Monitoring Applications"

What do you dislike about Rakuten SixthSense Observability?

The downtime on the app comes now & then without any prior notice. The team needs to work on this on priority.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Rakuten SixthSense- Best Observability Tool"

What do you dislike about Rakuten SixthSense Observability?

Alerting can be improved I would suggest.

5. Ineffective Alerting System
Users highlight the ineffective alerting system, citing frequent downtimes without prior notice as a significant concern.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Very Powerful tool for Monitoring Applications"

What do you dislike about Rakuten SixthSense Observability?

The downtime on the app comes now & then without any prior notice. The team needs to work on this on priority.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Good single-stop observability tool."

What do you dislike about Rakuten SixthSense Observability?

Downtime of the app, proper prior notice should be given. I see improvement now, but still. This needs to be taken care of, on priority.

Rakuten SixthSense Observability Reviews (52)

Reviews

Rakuten SixthSense Observability Reviews (52)

4.6
52 reviews
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G2 reviews are authentic and verified.
Verified User in Computer Games
UC
Enterprise (> 1000 emp.)
"A very good SAAS monitoring & observability tool"
What do you like best about Rakuten SixthSense Observability?

Rakuten SixthSense Observability tool is very easy to operate, use & manage. The implementation time was very less & smooth onboarding was done by the team. Earlier we had a lot of scattered log files all over the sytem but after Rakuten SixthSense we have a single pane view of all the logs, data & metrices & the monitoring & issue resolution has become super easy. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

nothing as such, only it requires sometime in the initial set up. Thats it. After that its smooth operations. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Enterprise (> 1000 emp.)
"Powerful Observability Platform That Goes Beyond the Usual."
What do you like best about Rakuten SixthSense Observability?

What i like best about Rakuten SixthSense is that it provides deep visibility into our application and infrastructure performance. The platform's AI-driven insights help us proactively detect anomalies, reduce downtime, and make smarter decisions. We especially like the comprehensive unified observability dashboard—it consolidates app metrics, logs, and traces in one place, making root cause analysis much faster. Its implementation is easy with their very helpful customer success teams. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

This is what i didn't like- The Initial setup and customization required some onboarding effort, especially if you have complex infrastructure. However, the support team was responsive and helped us tailor it to our needs quickly. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Small-Business (50 or fewer emp.)
"Makes Debugging so much EASIER"
What do you like best about Rakuten SixthSense Observability?

Best thing about this is that you no longer have to switch between diff tools. Everything I need is in 1 view, including backend latency and frontend browser problems. It’s really helpful for FE devs to simply to identify areas where things are sluggish and makes it much simpler to debug and loop in the right folks when necessary. Once you get the hang of it, I also like how clean the UI is. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

Honestly, I find nothing to dislike in this tool. Took me maybe a day or two to get used to it and now it’s very effortless. Review collected by and hosted on G2.com.

ND
Senior Software Engineer
Enterprise (> 1000 emp.)
"Rakuten - Real time insights of your infrastructure provider."
What do you like best about Rakuten SixthSense Observability?

- User friendly dashboard to monitor all your application in single page.

- Alerts are pretty helpful in understanding the issue - and saves time in debugging and resolving issues.

- Provide support for various tech stacks. such as java, Node Js

- Best Customer Support.

- Easy to understand and implement user documentation.

- Highly reliable and recommended for monitoring applications. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

- Some time false positive alerts

- For log monitoring need to install additional dependencies. Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Enterprise (> 1000 emp.)
"Reliable insights & easy to use observability tool."
What do you like best about Rakuten SixthSense Observability?

The best thing what i like is we get everything at one place, one single pane view dashboard, all real-time logs, metrices, data, infra monitoring. The alerting & notifications are my second favourite. There are wide range of integrations & are super easy to integrate. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

The pricing is bit expensive. Otherwise, no other complaints about the product so far. Review collected by and hosted on G2.com.

Gopikrishnan K.
GK
Junior Manager - IT
Enterprise (> 1000 emp.)
"Seamless Instance & Error Tracking with Review Alert"
What do you like best about Rakuten SixthSense Observability?

Alert system is the one of best functionality that we are using , It will help us to monitor the server downtime and storage sizes. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

As of now there is no dislikes but we want the functionality of displaying the error records weekly basis or daily basis like wise we are getting alert mail we also need to receive dashboard mail too. Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Enterprise (> 1000 emp.)
"Amazing tool for monitoring the server & very helpful for devops engineers."
What do you like best about Rakuten SixthSense Observability?

The tool is very user-friendly & has ease of integration.

Rakuten SixthSense Observability has a very comprehensive & customisable dashboard with real time logs, alerts , infrastructure monitoring & APM, etc. The MTTD is very quick. The customer support team is very helpful & supportive in resolving problems. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

I am quite happy with the tool for now. The requirements we have are being conveyed through the CSMs & they are prompt in resolving them. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"A very Powerful all-in-one monitoring tool"
What do you like best about Rakuten SixthSense Observability?

1.The comprehensive dashboard which is fully customisable & solves for our priorities

2.The integrations of different agents is very easy & monotoring of mobile apps is also very convenient & easy.

3.The solving of tickets is very quick by the customer support teams.

4.Implementation of the tool is quite impressiive. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

Nothing so far. Actually quite happy with the Alerting feature & the RCA of the tool. Pricing is also quite flexible for the enterprise plan. Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Enterprise (> 1000 emp.)
"Good platform for observability solutions."
What do you like best about Rakuten SixthSense Observability?

All logs, metrics, and traces sit in one dashboard, so moving from an alert to the line of code that caused it is a single hop. The layout is clean and easy to learn. Good Customer support. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

I’m still new to the platform but haven’t hit any real pain points yet. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Enterprise (> 1000 emp.)
"Fairly good monitoring tool in the market"
What do you like best about Rakuten SixthSense Observability?

Rakuten SixthSense Observability tool has really good real-time monitoring features which gives you a 360 degree overview of your applications running in real-time & detect & alert you of any issues (happening as well as forecasted issues) before they become major problems for your applications performance. It is very easy to integrate & implement with other tools as well. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

The pricing can be made a bit more comprehensive i feel. Otherwise its a great tool I don't see any minuses as of now. Review collected by and hosted on G2.com.