Best Incident Management Software with Notifications Capabilities

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 157

Category Stats (Sep 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Spike.sh (+0.62%) - Among all products in this category, Spike.sh recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 17,800+ Authentic Reviews
  • 157+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, PagerDuty, New Relic, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&focus%5B%5D=incident-io)

Jira Service Management

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.

Average Rating: 4.3/5.0

Total Reviews: 961

How Do G2 Users Rate Jira Service Management?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.9/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.0/10 (Category avg: 7.3/10)

Who Is the Company Behind Jira Service Management?

  • Seller: Atlassian
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 38% Large

What Do G2 Reviewers Say About Jira Service Management?

AI-generated summary from verified user reviews

Pros
  • Users find Jira Service Management's ease of use enhances collaboration and streamlines workflows across departments.
  • Users value the seamless integration with Jira Software and Confluence, enhancing collaboration across teams effectively.
  • Users value the built-in automation in Jira Service Management, as it significantly reduces manual work and improves efficiency.
  • Users value the user-friendly ticket management of Jira Service Management, enabling efficient incident tracking and context-rich resolutions.
  • Users value the efficient tracking in Jira Service Management, enhancing transparency and accountability across teams.
Cons
  • Users struggle with the steep learning curve of Jira Service Management, making it challenging for new or non-technical teams.
  • Users find the steep learning curve of Jira Service Management challenging, especially for newcomers and non-technical teams.
  • Users find the steep learning curve of Jira Service Management daunting, impacting adoption and user experience.
  • Users find the complex setup of Jira Service Management challenging, especially for newcomers and non-technical teams.
  • Users find the UI confusing and overwhelming, especially for quick tasks and new users navigating the system.

What Are Recent G2 Reviews of Jira Service Management?

What Are G2 Users Discussing About Jira Service Management?

xMatters

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.

Average Rating: 4.5/5.0

Total Reviews: 772

How Do G2 Users Rate xMatters?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind xMatters?

  • Seller: Everbridge
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Vienna, VA
  • Twitter: @Everbridge
    4,786 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,617 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Incident Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 58% Large, 27% Medium

What Do G2 Reviewers Say About xMatters?

AI-generated summary from verified user reviews

Pros
  • Users praise the efficient alerting system of xMatters, which automates urgent communications and ensures timely responses.
  • Users appreciate the ease of use of xMatters, praising its automation and simple setup for effective incident management.
  • Users value the reliable alert management of xMatters, enhancing communication and reducing chaos during critical incidents.
  • Users highlight the time-saving automation of escalation chains, enhancing incident management and response efficiency.
  • Users value the efficient notifications from xMatters, enhancing communication and response during incidents seamlessly.
Cons
  • Users find the complexity of setup and learning curves challenging, particularly for workflows and scheduling features.
  • Users find the learning curve steep for xMatters, requiring time and training to navigate its complex interface.
  • Users find the alert dependencies need improvement, as they can lead to unnecessary disruptions during incident management.
  • Users find the complex setup of xMatters time-consuming and frustrating, impacting overall user satisfaction.
  • Users find the difficult setup of xMatters complicated, especially for teams lacking technical expertise.

What Are Recent G2 Reviews of xMatters?

What Are G2 Users Discussing About xMatters?

Freshservice

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

Average Rating: 4.6/5.0

Total Reviews: 1,308

How Do G2 Users Rate Freshservice?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.8/10 (Category avg: 7.3/10)

Who Is the Company Behind Freshservice?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 61% Medium, 21% Large

What Do G2 Reviewers Say About Freshservice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Freshservice, finding it intuitive and efficient for ticket management.
  • Users enjoy the user-friendly interface and extensive features of Freshservice, making task management effortless and customizable.
  • Users value the automation capabilities of Freshservice, allowing for streamlined processes and effective management of tasks.
  • Users appreciate the ease of use of Freshservice's ticketing system, enhancing efficiency and streamlining requests seamlessly.
  • Users benefit from the ease of use and efficient ticket management in Freshservice, enhancing team productivity significantly.
Cons
  • Users find the missing features in Freshservice to be a significant limitation, impacting their overall efficiency.
  • Users often encounter limited features in Freshservice, hindering effective workflow and making management cumbersome.
  • Users find the limited customization options of Freshservice frustrating and challenging for tailoring their experience effectively.
  • Users find the steep learning curve of Freshservice challenging, due to customization complexities and lack of tutorials.
  • Users face several ticketing issues in Freshservice, including missing features and frustrating limitations affecting usability.

What Are Recent G2 Reviews of Freshservice?

What Are G2 Users Discussing About Freshservice?

PagerDuty

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial

Average Rating: 4.5/5.0

Total Reviews: 950

How Do G2 Users Rate PagerDuty?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.1/10 (Category avg: 7.3/10)

Who Is the Company Behind PagerDuty?

  • Seller: PagerDuty
  • Company Website:
  • Year Founded: 2009
  • HQ Location: San Francisco, CA
  • Twitter: @pagerduty
    24,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,718 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Medium, 38% Large

What Do G2 Reviewers Say About PagerDuty?

AI-generated summary from verified user reviews

Pros
  • Users praise automated and priority-based notifications on PagerDuty, ensuring timely responses across global teams and services.
  • Users value the automated and priority-based notifications of PagerDuty, enhancing incident response and team organization.
  • Users value the reliable and easy management of on-call alerts in PagerDuty, enhancing team collaboration and integration.
  • Users commend the ease of use of PagerDuty, highlighting its intuitive scheduling and mobile app for quick responses.
  • Users appreciate the easy integrations of PagerDuty with various tools, enhancing incident management and collaboration.
Cons
  • Users find the alert issues with PagerDuty can cause confusion and lack the flexibility desired for integrations.
  • Users find PagerDuty to be expensive, particularly for small teams and the AI feature plan.
  • Users find the complexity of the interface and configuration challenging, especially for new users adapting to PagerDuty.
  • Users find the inefficient alert system can lead to overwhelming notifications and a complex user experience.
  • Users find the complex UI of PagerDuty daunting and feel it complicates navigation for new users.

What Are Recent G2 Reviews of PagerDuty?

What Are G2 Users Discussing About PagerDuty?

SolarWinds Service Desk

Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery.

Average Rating: 4.3/5.0

Total Reviews: 778

How Do G2 Users Rate SolarWinds Service Desk?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.4/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.4/10 (Category avg: 9.0/10)
  • AI Text Generation: 5.9/10 (Category avg: 7.3/10)

Who Is the Company Behind SolarWinds Service Desk?

  • Seller: SolarWinds Worldwide LLC
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 67% Medium, 23% Large

What Do G2 Reviewers Say About SolarWinds Service Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the improved visibility of tickets and insights provided by SolarWinds Service Desk for asset management.
  • Users value the integrated ticketing and incident tracking in SolarWinds Service Desk, enhancing issue resolution and reporting.
  • Users appreciate the customer satisfaction with SolarWinds Service Desk for its ease of use and excellent support.
  • Users value the customizable fields in SolarWinds Service Desk, enhancing workflow management to meet their unique needs.
  • Users appreciate the easy navigation and editing capabilities in incident management, enhancing issue resolution and user experience.
Cons
  • Users express concerns about insufficient information, impacting device management and requiring manual troubleshooting for discrepancies.
  • Users feel that SolarWinds Service Desk is quite expensive compared to other helpdesk solutions available.
  • Users feel there are limitations in customization for asset inventory, hindering flexibility for large enterprises' needs.
  • Users express concerns over the limited features of SolarWinds Service Desk, indicating a need for more customizations and integrations.
  • Users find the missing features in SolarWinds Service Desk limit its effectiveness for large enterprise needs.

What Are Recent G2 Reviews of SolarWinds Service Desk?

What Are G2 Users Discussing About SolarWinds Service Desk?

Xurrent IMR

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

Average Rating: 4.5/5.0

Total Reviews: 200

How Do G2 Users Rate Xurrent IMR?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.6/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.1/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.7/10 (Category avg: 7.3/10)

Who Is the Company Behind Xurrent IMR?

  • Seller: Xurrent
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Santa Barbara, US
  • Twitter: @4me
    250 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, SDE
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 28% Small

What Do G2 Reviewers Say About Xurrent IMR?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy handling of alerts in Xurrent IMR, enhancing notification management and communication seamlessly.
  • Users value the ease of use of Xurrent IMR, noting its simple implementation and user-friendly interface.
  • Users value the seamless integrations Xurrent IMR offers, enhancing their systems and improving overall efficiency.
  • Users praise the quick and helpful customer support of Xurrent IMR, enhancing their overall experience significantly.
  • Users love the intuitive design of Xurrent IMR, praising its ease of use and helpful features for newcomers.
Cons
  • Users often face notification issues with Xurrent IMR, leading to missed updates and confusion during on-call swaps.
  • Users find the missing features in Xurrent IMR limit its functionality and hinder effective incident management.
  • Users note feature issues with Xurrent IMR, including navigation challenges and the need for enhanced automation and reporting.
  • Users face scheduling issues with Xurrent IMR due to non-intuitive UI and complicated access for team collaboration.
  • Users note integration issues with certain third-party tools, which can complicate their overall experience with Xurrent IMR.

What Are Recent G2 Reviews of Xurrent IMR?

What Are G2 Users Discussing About Xurrent IMR?

Alloy Navigator

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

Average Rating: 4.8/5.0

Total Reviews: 119

How Do G2 Users Rate Alloy Navigator?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.1/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.6/10 (Category avg: 9.0/10)

Who Is the Company Behind Alloy Navigator?

  • Seller: Alloy Software
  • Year Founded: 2002
  • HQ Location: Bloomfield, NJ
  • Twitter: @AlloySoftware
    466 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 76% Small, 32% Medium

What Do G2 Reviewers Say About Alloy Navigator?

AI-generated summary from verified user reviews

Pros
  • Users value the asset discovery feature of Alloy Navigator for its ability to keep network devices updated effortlessly.
  • Users find Alloy Navigator's ease of use enhances efficiency, streamlining ticket management and workflow automation effortlessly.
  • Users value the integrated ticketing and asset management of Alloy Navigator, streamlining support and enhancing workflow efficiency.
  • Users value the integrated ticket management of Alloy Navigator, enhancing visibility and simplifying workflows for support teams.
  • Users value the automation capabilities of Alloy Navigator, streamlining workflows across departments and saving time.
Cons
  • Users find the learning curve steep, requiring extra training for new hires and better onboarding resources.
  • Users find the complex setup of Alloy Navigator challenging, requiring extra training and experimentation for effective use.
  • Users find the platform limited in customization, making it less adaptable for creative collaboration and specific needs.
  • Users find the setup difficulty challenging initially, requiring significant effort and training to configure smoothly.
  • Users find the poor interface design hampers usability and complicates onboarding for new hires.

What Are Recent G2 Reviews of Alloy Navigator?

What Are G2 Users Discussing About Alloy Navigator?

LogicGate

LogicGate is the Leading AI GRC Platform for the Enterprise, giving governance, risk, and compliance teams the flexibility, scalability, and intuitive automation and orchestration they need to move faster and with confidence. Built on the Risk Cloud platform, LogicGate combines a holistic, real-time view of enterprise-wide risk with AI-driven workflows and seamless integrations to deliver actionable intelligence across more than 30 purpose-built, no-code applications. In 2026, LogicGate introduced a new generation of AI Agents spanning Third-Party Risk Management, Enterprise Risk Management, AI Governance, and Business Continuity — repositioning Risk Cloud as the agentic orchestration layer for enterprise GRC, with practitioners serving as the judgment layer inside autonomous, auditable workflows. LogicGate helps risk teams quantify their impact, align with business priorities, and move beyond compliance, supporting sustainable growth, improved operational efficiency, and a dynamic, predictive approach to risk and resilience.

Average Rating: 4.6/5.0

Total Reviews: 189

How Do G2 Users Rate LogicGate?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 9.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.9/10 (Category avg: 7.3/10)

Who Is the Company Behind LogicGate?

  • Seller: LogicGate
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Chicago, IL
  • Twitter: @LogicGate
    842 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    254 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 52% Large, 37% Medium

What Do G2 Reviewers Say About LogicGate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of LogicGate, finding it simple to navigate and configure effortlessly.
  • Users value the customizability of LogicGate, enabling tailored solutions that meet their unique organizational needs.
  • Users value the customizable frameworks of LogicGate, enabling quick adaptations and enhancing professional workflow efficiency.
  • Users appreciate the customizable frameworks of LogicGate, enjoying the ease of tailoring solutions to their needs.
  • Users find LogicGate intuitive and user-friendly, facilitating automation and alignment with ERM policies without technical assistance.
Cons
  • Users feel that the improvement needed in LogicGate includes more detailed history logs and enhanced GUI design.
  • Users find the learning difficulty significant, especially without prior GRC experience, complicating the initial setup process.
  • Users find the missing features in LogicGate, like detailed history logs and dashboard limitations, frustrating and time-consuming.
  • Users find the initial setup challenging without prior GRC experience, complicating the overall functionality of LogicGate.
  • Users find the inadequate reporting in LogicGate frustrating, seeking more detailed insights and easier workflow customization.

What Are Recent G2 Reviews of LogicGate?

What Are G2 Users Discussing About LogicGate?

SIGNL4

SIGNL4 is an operational alerting and response platform that ensures critical events, alerts and incidents trigger immediate action - anywhere. Modern monitoring, IT infrastructure, cloud services, and IoT systems can detect problems instantly - but problem detection alone does not guarantee response. Simple notifications sent via email, SMS, or chat are often missed, delayed, or fail to reach the right person, especially outside the office or during off-hours. SIGNL4 ensures that critical alerts reach the right responders - wherever they are and in a fully automated manner. With mobile-first alerting, automated escalation, and reliable delivery, it bridges the gap between alert detection and real-world response. The platform provides capabilities for alert unification and triage, on-call alerting, incident response, and alert escalation, including push notifications with mute override, SMS text and voice alerts, escalation policies, AI-assisted duty scheduling, and real-time acknowledgment tracking. Alerts are escalated automatically until a responder takes ownership, ensuring no critical issue is left unattended. The comprehensive and intuitive mobile app works as the anywhere incident command center. Designed for IT operations, DevOps, security teams, and operational environments beyond the desk, SIGNL4 enables fast, reliable response across IT, OT, and IoT systems. The convenience of interfaces such as email, webhooks, and pre-built two-way connectors further enhances SIGNL4's functionality. These features facilitate the integration of the alerting and response layer into the entire operations stack, allowing organizations to leverage their current infrastructure while improving incident response capabilities. By turning alerts into immediate, accountable action - anywhere - SIGNL4 helps organizations reduce downtime and maintain mission-critical operations and operational excellence. SIGNL4 is built for the heroes who keep everything running.

Average Rating: 4.6/5.0

Total Reviews: 84

How Do G2 Users Rate SIGNL4?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.6/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.9/10 (Category avg: 7.3/10)

Who Is the Company Behind SIGNL4?

  • Seller: Derdack
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Potsdam, Germany
  • Twitter: @Derdack
    10,176 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Government Administration
  • Company Size: 37% Small, 35% Medium

What Do G2 Reviewers Say About SIGNL4?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy setup and intuitive design of SIGNL4, making it a user-friendly communication tool.
  • Users value SIGNL4 for its efficient alerting and robust integration, enhancing IT monitoring and team coordination effortlessly.
  • Users value the efficient alerting system of SIGNL4 for timely IT issue detection and response management.
  • Users find SIGNL4's efficient alert management crucial for timely IT issue detection and seamless emergency response.
  • Users praise the prompt and effective customer support of SIGNL4, enhancing their overall experience and implementation process.
Cons
  • Users find integration issues with SIGNL4 challenging, especially when connecting on-premises systems to the SaaS solution.
  • Users are frustrated by the expensive subscription model, requiring multiple licenses for different teams' access.
  • Users desire more missing features such as built-in connections and remote actions for enhanced functionality.
  • Users experience notification issues with SIGNL4, finding alerts too frequent and information overwhelming.
  • Users find that the app has a complex UI that hinders intuitive use and information clarity.

What Are Recent G2 Reviews of SIGNL4?

What Are G2 Users Discussing About SIGNL4?

Opsgenie

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com

Average Rating: 4.2/5.0

Total Reviews: 53

How Do G2 Users Rate Opsgenie?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.3/10 (Category avg: 7.3/10)

Who Is the Company Behind Opsgenie?

  • Seller: Atlassian
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®
  • Ownership: NASDAQ:TEAM

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 28% Small

What Do G2 Reviewers Say About Opsgenie?

AI-generated summary from verified user reviews

Pros
  • Users value the extensive integration options for alerts in Opsgenie, enhancing organization and efficiency.
  • Users love the integration capabilities of Opsgenie, enabling alerts from various tools and effective tag management.
  • Users value the automation capabilities of Opsgenie, enhancing alerts and facilitating efficient team management.
  • Users find Opsgenie to be easy to use, simplifying the management of their rotating on-call schedule.
  • Users value the easy integrations with multiple tools, enhancing alert management and resource organization in Opsgenie.
Cons
  • Users experience a noticeable learning curve due to Atlassian's changes in Opsgenie's integration with Jira Service Management.
  • Users experience a steep learning curve due to changes in navigation and integration with Jira Service Management.

What Are Recent G2 Reviews of Opsgenie?

What Are G2 Users Discussing About Opsgenie?

SolarWinds IT Incident Response (Squadcast)

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

Average Rating: 4.4/5.0

Total Reviews: 307

How Do G2 Users Rate SolarWinds IT Incident Response (Squadcast)?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.8/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.4/10 (Category avg: 7.3/10)

Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?

  • Seller: SolarWinds Worldwide LLC
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®
  • Ownership: NYSE: SWI

Who Uses This Product?

  • Who Uses This: DevOps Engineer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Medium, 41% Small

What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)?

AI-generated summary from verified user reviews

Pros
  • Users value the effective real-time alerting and scheduling features of Squadcast, enhancing incident management and monitoring.
  • Users find the ease of use of SolarWinds IT Incident Response exceptional, enjoying its intuitive setup and functionality.
  • Users praise the intuitive navigation and robust automation of SolarWinds IT Incident Response, enhancing efficiency in incident management.
  • Users highlight the wide range of integrations that enhance incident management and streamline responses across tools.
  • Users appreciate the rich feature set of SolarWinds IT Incident Response, especially for real-time alerts and reporting.
Cons
  • Users experience notification issues with Squadcast, including alert floods and limitations in acknowledging multiple alerts simultaneously.
  • Users experience alert overload with Squadcast, resulting in potential fatigue and challenges in managing multiple notifications.
  • Users find the missing features in SolarWinds IT Incident Response limiting their incident management efficiency.
  • Users experience feature issues with Squadcast, including complex UI and difficulties in handling mass actions effectively.
  • Users find scheduling issues frustrating, complicating management tasks and affecting overall ease of use in SolarWinds IT Incident Response.

What Are Recent G2 Reviews of SolarWinds IT Incident Response (Squadcast)?

What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)?

AlertOps

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Average Rating: 4.7/5.0

Total Reviews: 153

How Do G2 Users Rate AlertOps?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 9.2/10 (Category avg: 7.3/10)

Who Is the Company Behind AlertOps?

  • Seller: AlertOps
  • Year Founded: 2019
  • HQ Location: Bloomingdale, IL
  • Twitter: @AlertOps
    1,348 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Service Manager, Systems Engineer
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 72% Small, 21% Medium

What Do G2 Reviewers Say About AlertOps?

AI-generated summary from verified user reviews

Pros
  • Users value the flexibility and efficiency of AlertOps' alert management, streamlining notifications and improving the process significantly.
  • Users commend the responsive customer support of AlertOps, appreciating their assistance throughout the setup and integration process.
  • Users value the responsive team collaboration in AlertOps that enhances alert management and support efficiency.
  • Users praise the exceptional alerting capabilities of AlertOps, enjoying high efficiency and excellent support throughout implementation.
  • Users value the exceptional customer support of AlertOps, appreciating their responsiveness and effective assistance in setup.
Cons
  • Users often face scheduling issues that complicate setup and can lead to confusion and negative outcomes for the team.
  • Users find the interface a bit complex, which can hinder ease of use and navigation in AlertOps.
  • Users find the complex UI challenging, with non-intuitive functionality despite good support and documentation.
  • Users experience occasional delays in the webcal feed to Outlook Calendar, which can disrupt scheduling.
  • Users find the distracting design of AlertOps hampers usability and detracts from their overall experience.

What Are Recent G2 Reviews of AlertOps?

What Are G2 Users Discussing About AlertOps?

OpsRamp

OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automation in a single, unified solution.

Average Rating: 4.1/5.0

Total Reviews: 22

How Do G2 Users Rate OpsRamp?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 7.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.8/10 (Category avg: 9.0/10)
  • AI Text Generation: 10.0/10 (Category avg: 7.3/10)

Who Is the Company Behind OpsRamp?

  • Seller: OpsRamp
  • Year Founded: 2014
  • HQ Location: San Jose, CA
  • Twitter: @OpsRamp
    1,451 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    154 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 54% Large, 29% Medium

What Do G2 Reviewers Say About OpsRamp?

AI-generated summary from verified user reviews

Pros
  • Users admire the outstanding customer support from OpsRamp, ensuring their queries are swiftly addressed and resolved.
  • Users praise the outstanding customer support of OpsRamp, addressing queries effectively and enhancing user experience.
  • Users appreciate the customizability of OpsRamp, enabling tailored monitoring and integration with existing IT systems effortlessly.
  • Users appreciate the user-friendly interface of OpsRamp, enabling effortless discovery and monitoring of infrastructure.
  • Users commend the ease of use in OpsRamp, benefiting from a user-friendly interface and excellent support.
Cons
  • Users find OpsRamp expensive for smaller organizations, especially when compared to more affordable alternatives.
  • Users find the high licensing cost prohibitive, especially for smaller organizations compared to alternative options.
  • Users find the pricing high for smaller organizations, especially compared to other alternatives available in the market.
  • Users experience slow performance in OpsRamp dashboards, particularly when retrieving data from larger environments.

What Are Recent G2 Reviews of OpsRamp?

What Are G2 Users Discussing About OpsRamp?

OnPage

OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.

Average Rating: 4.3/5.0

Total Reviews: 312

How Do G2 Users Rate OnPage?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 8.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.5/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.6/10 (Category avg: 7.3/10)

Who Is the Company Behind OnPage?

  • Seller: OnPage
  • Company Website:
  • Year Founded: 1997
  • HQ Location: Waltham, MA
  • Twitter: @On_Page
    1,063 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Physician
  • Top Industries: Hospital & Health Care, Information Technology and Services
  • Company Size: 53% Small, 29% Medium

What Do G2 Reviewers Say About OnPage?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OnPage, finding the app simple to navigate and setup.
  • Users appreciate the notification system of OnPage, which ensures timely alerts and keeps them organized effortlessly.
  • Users find the easy setup of OnPage incredibly convenient, ensuring stress-free readiness for on-call tasks.
  • Users praise the reliability of OnPage, ensuring timely notifications even in areas with poor connectivity.
  • Users commend the easy setup of OnPage, finding it straightforward and hassle-free for quick access.
Cons
  • Users experience notification issues with OnPage, including delays in login codes and disruptive alerts at inconvenient times.
  • Users are frustrated with the sound issues of OnPage, as alerts cannot be silenced or customized effectively.
  • Users find the call issues in OnPage frustrating and inconvenient, affecting their overall communication experience.
  • Users find the interface challenging and suggest improvements for easier navigation and usability.
  • Users experience login and information delays with OnPage, affecting their overall usability during essential tasks.

What Are Recent G2 Reviews of OnPage?

What Are G2 Users Discussing About OnPage?

DERDACK Enterprise Alert

DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available. IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience. Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console. Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution. Feel free to explore our cloud product SIGNL4: https://www.g2.com/products/signl4-derdack

Average Rating: 4.8/5.0

Total Reviews: 47

How Do G2 Users Rate DERDACK Enterprise Alert?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.2/10)
  • Lifecycle Visualization: 9.6/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind DERDACK Enterprise Alert?

  • Seller: Derdack
  • Year Founded: 1999
  • HQ Location: Potsdam, Germany
  • Twitter: @Derdack
    10,176 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 59% Large, 27% Medium

What Do G2 Reviewers Say About DERDACK Enterprise Alert?

AI-generated summary from verified user reviews

Pros
  • Users value the reliable and flexible alerting integration of DERDACK Enterprise Alert, appreciating its skilled support team.
  • Users value the skilled and quick customer support team, enhancing their experience with tailored assistance.
  • Users commend the ease of use of DERDACK Enterprise Alert, appreciating its straightforward functionality and customizable alerting policies.
  • Users value the skilled and responsive support team of DERDACK Enterprise Alert, enhancing the product's flexibility and robustness.
  • Users value the customization options in DERDACK Enterprise Alert, effectively tailoring the product to their specific needs.
Cons
  • Users feel the outdated interface of DERDACK Enterprise Alert could benefit from a refresh for better usability.

What Are Recent G2 Reviews of DERDACK Enterprise Alert?

What Are G2 Users Discussing About DERDACK Enterprise Alert?