[ PagerDuty Reviews ](https://www.g2.com/products/pagerduty/reviews) [ PagerDuty Reviews ](https://www.g2.com/products/pagerduty/reviews) # PagerDuty Pricing Overview [Editedit](https://my.g2.com/pagerduty/pricings) Free Trial ## PagerDuty Pricing Key Insights Last updated on Apr 09, 2026 * * * PagerDuty offers **4 pricing editions** , starting at **$0**. PagerDuty pricing tiers are designed to support different usage levels and team sizes. PagerDuty also offers a **free trial**. Compare the PagerDuty pricing table below to figure out the best fit for your needs. Some plans may require you to contact **PagerDuty** for **custom pricing**. * * * Free — $0 / 5 Users Per Month Professional — $21 / 5 Users Per Month Business — $41 / 50 Users Per Month Enterprise — Contact Us / 50 Users Per Year Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Free Free Trial 5 Users Per Month Free Trial Start with on-call and incident response for small teams. - 100/month international phone/SMS notifications included - 1 On-call Schedule - 1 Escalation Policy - API Calls Included - 700+ out-of-box integrations (Monitoring and chat) - No maintenance windows ever Show More Professional $21.00 5 Users Per Month Free Trial Out-of-the-box incident response designed to kickstart team operations. - Basic Chat Experience (Slack, Microsoft Teams) - More international phone/SMS notifications - More On-call Schedules - More Escalation Policies - Major Incident Workflow Template with limited triggers & actions - External Status Page (up to 250 subscribers) - 2 predefined Incident Roles - 3 predefined Incident Types - 2 Teams - SSO - Basic ticketing integrations - Email support - PagerDuty Advance (1,000 one-time credits) - Post-Incident Reviews Show More Business $41.00 50 Users Per Month Free Trial Advanced and semi-customizable incident management for growing teams. - Custom Fields - Up to 3 custom Incident Types - Expanded set of triggers and actions on Incident Workflows - Advanced admin features - Advanced ITSM integrations - Multi-year historical data access - Internal Status Pages - External Status Page (up to 500 subscribers) - PagerDuty Advance (5,000 one-time credits) Show More Enterprise Contact Us 50 Users Per Year Free Trial End-to-end incident management for the entire lifecycle. - Full Chat Experience with Premium Slack Actions - Incident Workflows: Conditionals, Loops, and Delays - Incident Workflows: Advanced Actions - 10 custom Incident Roles - Incident Tasks - Premium Slack Actions - Up to 100 Custom Incident Types - Post-Incident Reviews - PagerDuty Advance (20,000 one-time credits) - Bi-directional Custom Field Sync with ServiceNow - Intune Support for Mobile App - Premium Status Pages - Stakeholder License - Live Call Routing Show More PagerDuty’s product pricing model is designed for organizations that need scalable, always-on digital operations management. We offer four flexible tiers to fit every stage of growth: a Free plan ($0 for up to 5 users/month) ideal for small teams getting started; a Professional plan ($21 per user/month) for growing teams needing advanced on-call scheduling; a Business plan (starting at $41 per user/month) with automation, analytics, and integrations; and an Enterprise plan with custom pricing tailored for large-scale operations. Annual and multi-year contracts include volume-based discounts, and limited-time promotions are available for new customers. PagerDuty’s pricing stands out for its flexibility and value, providing industry-leading incident management, AIOps, and automation capabilities within one unified platform to help teams reduce downtime, improve productivity, and build digital resilience. Pricing information for PagerDuty is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase PagerDuty must be conducted with the seller. For more pricing information, please visit https://www.pagerduty.com/pricing/incident-management/ Pricing information was last updated on November 03, 2025 Show More ## PagerDuty Pricing FAQs Generated using AI ### Is PagerDuty free, or does it offer a free trial? PagerDuty does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. ### How much does PagerDuty cost in 2026? According to G2 data, PagerDuty pricing in 2026 starts at $21.00 and can reach $41.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the PagerDuty's official pricing page for the most current details. ### Who is PagerDuty pricing best suited for? PagerDuty's pricing is best suited for mid-market and enterprise engineering and DevOps teams that require reliable, scalable incident management. G2 reviewers from industries including IT services, computer software, banking, and logistics consistently highlight PagerDuty's value for 24x7 on-call operations and SLA management. PagerDuty's Professional plan fits growing teams needing structured escalation and status pages, while the Business tier suits organizations requiring ITSM integrations and custom workflows. The Enterprise tier targets large organizations with complex, multi-team incident lifecycles. G2 reviewers from small businesses frequently flag PagerDuty's per-seat pricing as a barrier, suggesting it is less cost-effective for teams under 10 users. ### What are the key differences between the free and paid versions of PagerDuty? PagerDuty's free tier is designed for small teams and covers one on-call schedule, one escalation policy, 100 monthly international SMS/phone notifications, and 700+ integrations. G2 reviewers note that essential capabilities like advanced analytics, AIOps, and customizable incident workflows are locked behind paid tiers. PagerDuty's Professional plan at $21.00/month adds multiple schedules, escalation policies, SSO, status pages, and post-incident reviews. The Business tier at $41.00/month introduces custom fields, advanced ITSM integrations, and internal status pages. PagerDuty's Enterprise tier, priced via custom quote, unlocks full chat experiences, advanced workflow automation, and premium Slack actions for large-scale operations. ### Is PagerDuty considered good value for its pricing? PagerDuty is widely regarded as a premium-priced but high-value tool, particularly for mid-market and enterprise teams. G2 reviewers consistently praise its reliability, multi-channel alerting, and deep integrations, with many giving 4.5 to 5-star ratings despite frequent cost complaints. Phrases like 'notoriously expensive' and 'costs a Ferrari when you need a Toyota' appear across G2 reviews, yet most users acknowledge the investment pays off through reduced downtime and eliminated NOC costs. One G2 reviewer reported saving over $600,000 annually by replacing a 24x7 NOC. Small businesses and startups find PagerDuty's per-seat pricing harder to justify, with some G2 reviewers citing OpsGenie as a more cost-competitive alternative. ## Top-Rated Alternatives [ ![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace") Dynatrace 4.5/5 (1,231) ](https://www.g2.com/products/dynatrace/reviews) [ ![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)") SolarWinds IT Incident Response (Squadcast) 4.4/5 (307) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) [ ![Better Stack](https://images.g2crowd.com/uploads/product/hd_favicon/7f9686ffb53943dec7d85971f2a1c373/better-stack.svg "Better Stack") Better Stack 4.8/5 (321) ](https://www.g2.com/products/better-stack/reviews) [ View All Alternatives ](https://www.g2.com/products/pagerduty/competitors/alternatives) ## PagerDuty Pricing Reviews (2) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/3/2025 More Options - - [Respond as PagerDuty](https://www.g2.com/survey_responses/pagerduty-review-10990195/official_response/new) "Best tool In market of Incident and On call management" 5/5 What do you like best about PagerDuty? Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also It has good features for on call which allows smooth on call rotation and incident management. Review collected by and hosted on G2.com. What do you dislike about PagerDuty? Price is bit towards the higher side that be one thing they can make better Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? It help us in incident and on call management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite YA yusuf a. 4/10/2026 More Options - - [Respond as PagerDuty](https://www.g2.com/survey_responses/pagerduty-review-12611234/official_response/new) "Reliable Alerts Undermined by Poor Billing Support" 1/5 What do you like best about PagerDuty? I find PagerDuty's reliability to be world-class, providing a technically superior tool for managing on-call rotations and incident response for our engineering team. The multi-channel alerting is flawless, and the Slack and Kubernetes integrations are seamless, which are crucial for ensuring high availability of our SaaS platform. It effectively solves the critical problem of alert fatigue by ensuring major incidents in our cloud infrastructure are routed to the right engineer immediately. Review collected by and hosted on G2.com. What do you dislike about PagerDuty? I'm really frustrated with PagerDuty's billing support. It's extremely slow, and responses take over a week. Fixing invoice errors like missing tax IDs is a major struggle, which is a big problem. Despite PagerDuty being about 'urgent response,' their customer service is sluggish, and that's overshadowing its technical value. We need a partner that responds to business issues as quickly as their software responds to incidents. The billing and account setup process has been a nightmare due to this lack of support. Review collected by and hosted on G2.com. What problems is PagerDuty solving and how is that benefiting you? I use PagerDuty to manage on-call rotations and incident response, solving alert fatigue and ensuring critical issues reach the right engineer immediately. It helps maintain SLA commitments through clear escalation paths, integrating with our monitoring tools for high availability. Review collected by and hosted on G2.com. 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