PagerDuty Pricing Overview

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PagerDuty Pricing Reviews

(2)
Verified User in Computer Software
AC
Mid-Market (51-1000 emp.)
"Best tool In market of Incident and On call management"
What do you like best about PagerDuty?

Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also It has good features for on call which allows smooth on call rotation and incident management. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

Price is bit towards the higher side that be one thing they can make better Review collected by and hosted on G2.com.

"Reliable Alerts Undermined by Poor Billing Support"
What do you like best about PagerDuty?

I find PagerDuty's reliability to be world-class, providing a technically superior tool for managing on-call rotations and incident response for our engineering team. The multi-channel alerting is flawless, and the Slack and Kubernetes integrations are seamless, which are crucial for ensuring high availability of our SaaS platform. It effectively solves the critical problem of alert fatigue by ensuring major incidents in our cloud infrastructure are routed to the right engineer immediately. Review collected by and hosted on G2.com.

What do you dislike about PagerDuty?

I'm really frustrated with PagerDuty's billing support. It's extremely slow, and responses take over a week. Fixing invoice errors like missing tax IDs is a major struggle, which is a big problem. Despite PagerDuty being about 'urgent response,' their customer service is sluggish, and that's overshadowing its technical value. We need a partner that responds to business issues as quickly as their software responds to incidents. The billing and account setup process has been a nightmare due to this lack of support. Review collected by and hosted on G2.com.

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