Overall Satisfaction Score
100
Highest-Rated Incident Management Software by G2 Users
Check out this list of the highest-rated Incident Management Software for your business, based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Compare these top-rated products according
to their satisfaction scores to streamline your buying process and quickly identify the most recommended
solutions trusted by your peers.
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Highest-Rated Incident Management Software by G2 Users
Top Industries of Reviewers:
Information Technology and Services
55%
Computer & Network Security
28%
Photography
9%
Hospital & Health Care
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.2
9.6
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.5
9.3
Ease of Admin
Average: 8.9
9.3
Overall Satisfaction Score
100
Top Industries of Reviewers:
Information Technology and Services
57%
Hospital & Health Care
16%
Computer Software
15%
Financial Services
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.0
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.2
9.4
Ease of Setup
Average: 9.4
8.5
Quality of Support
Average: 9.5
8.9
Ease of Admin
Average: 8.9
8.9
Overall Satisfaction Score
82
Top Industries of Reviewers:
Information Technology and Services
49%
Financial Services
20%
Computer Software
17%
Hospital & Health Care
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.2
9.7
Ease of Setup
Average: 9.4
9.1
Quality of Support
Average: 9.5
9.3
Ease of Admin
Average: 8.9
9.4
Overall Satisfaction Score
75
Top Industries of Reviewers:
Information Technology and Services
50%
Computer Software
30%
Accounting
10%
Financial Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.9
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.2
9.8
Ease of Setup
Average: 9.4
9.9
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 8.9
9.5
Overall Satisfaction Score
70
Top Industries of Reviewers:
Computer Software
33%
Financial Services
33%
Information Technology and Services
24%
Marketing and Advertising
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.2
10.0
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 8.9
9.5
Overall Satisfaction Score
69
Top Industries of Reviewers:
Information Technology and Services
43%
Computer Software
32%
Marketing and Advertising
14%
Internet
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.2
9.1
Ease of Setup
Average: 9.4
9.7
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 8.9
9.8
Overall Satisfaction Score
67
Top Industries of Reviewers:
Information Technology and Services
62%
Information Services
14%
Computer & Network Security
14%
Financial Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.2
10.0
Ease of Setup
Average: 9.4
9.7
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 8.9
9.7
Overall Satisfaction Score
65
Top Industries of Reviewers:
Information Technology and Services
55%
Computer Software
28%
Financial Services
10%
Internet
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.9
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.2
9.2
Ease of Setup
Average: 9.4
8.9
Quality of Support
Average: 9.5
9.0
Ease of Admin
Average: 8.9
9.1
Overall Satisfaction Score
64
Top Industries of Reviewers:
Defense & Space
25%
Import and Export
25%
Construction
25%
Information Technology and Services
25%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
10.0
Meets Requirements
Average: 9.3
10.0
Ease of Doing Business With
Average: 9.2
0.0
Ease of Setup
Average: 9.4
9.9
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 8.9
0.0
Overall Satisfaction Score
64
Top Industries of Reviewers:
Banking
50%
Hospital & Health Care
29%
Financial Services
14%
Consumer Services
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.2
9.8
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.5
9.4
Ease of Admin
Average: 8.9
9.6
Overall Satisfaction Score
64
Top Industries of Reviewers:
Outsourcing/Offshoring
33%
Museums and Institutions
33%
Computer & Network Security
17%
Electrical/Electronic Manufacturing
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
10.0
Meets Requirements
Average: 9.3
8.6
Ease of Doing Business With
Average: 9.2
10.0
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 8.9
8.9
Overall Satisfaction Score
63
Top Industries of Reviewers:
Information Technology and Services
60%
Utilities
15%
Computer & Network Security
15%
Marketing and Advertising
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.2
9.8
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.5
9.1
Ease of Admin
Average: 8.9
9.0
Overall Satisfaction Score
62
Top Industries of Reviewers:
Financial Services
43%
Insurance
25%
Information Technology and Services
18%
Hospital & Health Care
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.2
9.7
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 8.9
8.7
Overall Satisfaction Score
62
Top Industries of Reviewers:
Broadcast Media
38%
Leisure, Travel & Tourism
25%
Marketing and Advertising
25%
Investment Management
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.7
Meets Requirements
Average: 9.3
8.5
Ease of Doing Business With
Average: 9.2
9.9
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 8.9
9.8
Overall Satisfaction Score
61
Top Industries of Reviewers:
Information Technology and Services
38%
Government Administration
31%
Computer & Network Security
15%
Telecommunications
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.2
9.8
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 8.9
9.4
Overall Satisfaction Score
60
Top Industries of Reviewers:
Information Technology and Services
62%
Computer & Network Security
23%
Computer Software
8%
Construction
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.2
9.5
Ease of Setup
Average: 9.4
9.6
Quality of Support
Average: 9.5
9.4
Ease of Admin
Average: 8.9
9.6
Overall Satisfaction Score
60
Top Industries of Reviewers:
Computer Software
48%
Information Technology and Services
25%
Financial Services
21%
Gambling & Casinos
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.2
9.9
Ease of Setup
Average: 9.4
8.9
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 8.9
9.1
Overall Satisfaction Score
60
Top Industries of Reviewers:
Information Technology and Services
44%
Computer Software
29%
Financial Services
17%
Banking
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.2
9.5
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.5
9.1
Ease of Admin
Average: 8.9
9.3
Overall Satisfaction Score
60
Top Industries of Reviewers:
Computer Software
41%
Information Technology and Services
30%
Financial Services
21%
Hospital & Health Care
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.0
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.2
9.3
Ease of Setup
Average: 9.4
9.0
Quality of Support
Average: 9.5
9.2
Ease of Admin
Average: 8.9
9.3
Overall Satisfaction Score
60
Top Industries of Reviewers:
Computer Software
65%
Information Technology and Services
12%
Financial Services
12%
Marketing and Advertising
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.2
9.3
Ease of Setup
Average: 9.4
9.6
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 8.9
9.4