Product Avatar Image

PagerDuty

Show rating breakdown
957 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.5
Serving customers since
2009

Profile Name

Star Rating

681
244
27
3
2

PagerDuty Reviews

Review Filters
Profile Name
Star Rating
681
244
27
3
2
Ismail T.
IT
Ismail T.
06/22/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

A Powerful Tool for Incident Response

What I like best about PagerDuty is how it helps teams respond to incidents quickly and stay organized during critical situations. The platform makes it easy to receive alerts, understand what needs attention, and coordinate with the right people. I especially appreciate the scheduling and on-call management features, which help ensure that responsibilities are clearly assigned and that alerts reach the appropriate team member. The mobile app is also convenient because it allows users to acknowledge and manage incidents from anywhere. Another strength is the visibility it provides into ongoing issues, making communication and collaboration more efficient during outages or service disruptions. The integrations with other tools help centralize workflows and reduce manual effort. Overall, PagerDuty helps improve operational reliability by streamlining incident response and reducing confusion during high-priority events. Its combination of alerting, automation, and team coordination features makes it a valuable tool for organizations that need dependable incident management.
Verified User in Hospitality
AH
Verified User in Hospitality
06/11/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Fast Incident Alerts and Visibility, but Configuration Complexity Can Cause Alert Fatigue

What I like best about PagerDuty is its ability to quickly notify the right people during incidents, streamline response efforts, and improve visibility into system issues, helping teams resolve problems faster and minimize downtime.
S John S.
SS
S John S.
CyberSecurity Analyst | SEC+| CySA+
06/11/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Reliable Incident Response and On-Call Management Platform

What I like best about PagerDuty is its reliable alerting and escalation capabilities. It helps ensure the right people are notified quickly during incidents, reducing response times and improving operational visibility. The mobile app, integrations with other tools, and customizable on-call schedules make it easier to manage incidents efficiently across teams.

About

Contact

HQ Location:
San Francisco, CA

Social

@pagerduty

What is PagerDuty?

In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.Join us to lead uncharted efforts and reinvent how companies run.

Details

Year Founded
2009
Ownership
NYSE: PD