--- title: incident.io Reviews meta\_title: 'incident.io Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 231 reviews by the users' company size, role or industry to find out how incident.io works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 231 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### incident.io Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of incident.io, which streamlines incident management and enhances overall workflow efficiency. [(55 mentions)](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490372&qs=pros-and-cons#reviews) Users value the **powerful Slack integration** for its efficiency in managing real-time incident responses and communication. [(45 mentions)](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490202&qs=pros-and-cons#reviews) Users praise the **helpful and responsive customer support** of incident.io, making their onboarding seamless and enjoyable. [(41 mentions)](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490039&qs=pros-and-cons#reviews) Users love the **seamless integrations** of incident.io, enhancing incident management and collaboration through various platforms. [(29 mentions)](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490307&qs=pros-and-cons#reviews) Users appreciate the **excellent customer satisfaction** with incident.io's seamless UX and responsive support throughout the process. [(25 mentions)](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490472&qs=pros-and-cons#reviews) Users note the **lack of robust reporting features** for enterprise needs, limiting effective analytics and customizations. [(11 mentions)](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490484&qs=pros-and-cons#reviews) Users note **integration issues** with incident.io, finding it lacks depth and requires manual steps for effectiveness. [(9 mentions)](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490650&qs=pros-and-cons#reviews) Users express frustration over **limited customization** options, particularly for notifications and reporting features in incident.io. [(8 mentions)](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490188&qs=pros-and-cons#reviews) Users express frustration over **limited features** , wishing for enhanced customization and more robust functionality in incident.io. [(8 mentions)](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1489832&qs=pros-and-cons#reviews) Users note several **feature issues** with the public API and catalog creation, impacting integration and usability. [(7 mentions)](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490069&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of incident.io ##### 1. Ease of Use Users appreciate the **ease of use** of incident.io, which streamlines incident management and enhances overall workflow efficiency. [ See 55 mentions ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490372&qs=pros-and-cons#reviews) See Related User Reviews ![Geoff H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Geoff H.") GH Geoff H. Mid-Market (51-1000 emp.) 4.0/5 "Solid experience, easy to set up" What do you like about incident.io? Incident.io was easy to install and configure. It's already helped us do a better job of responding to minor incidents that previously were handled in ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic incident management tool" What do you like about incident.io? Customization, integration with Teams, ease-of-use ##### 2. Slack Integration Users value the **powerful Slack integration** for its efficiency in managing real-time incident responses and communication. [ See 45 mentions ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490202&qs=pros-and-cons#reviews) See Related User Reviews ![Bruno D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno D.") BD Bruno D. Mid-Market (51-1000 emp.) 5.0/5 "Suitable for small and large engineering teams" What do you like about incident.io? The onboarding experience was outstanding — we have a small engineering team (~15 people) and the integration with our existing tools (Linear, Google, ![Nathali A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathali A.") NA Nathali A. Mid-Market (51-1000 emp.) 5.0/5 "I have been using incident.io for a couples of weeks now and it is easy and powerful" What do you like about incident.io? Incident.io is easy to use and very intuitive. The command tool to handle incidents through Slack is great. Also, having alerts such as phone calls, S ##### 3. Customer Support Users praise the **helpful and responsive customer support** of incident.io, making their onboarding seamless and enjoyable. [ See 41 mentions ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490039&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Fantastic fantastic product- and we've tried many prior to being very happy with IIO" What do you like about incident.io? Our experience with the IIO platform, PMs, and customer service has been outstanding. Slack communication when we would like suggestions/advice or hav ![Geoff H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Geoff H.") GH Geoff H. Mid-Market (51-1000 emp.) 4.0/5 "Solid experience, easy to set up" What do you like about incident.io? Incident.io was easy to install and configure. It's already helped us do a better job of responding to minor incidents that previously were handled in ##### 4. Integrations Users love the **seamless integrations** of incident.io, enhancing incident management and collaboration through various platforms. [ See 29 mentions ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490307&qs=pros-and-cons#reviews) See Related User Reviews ![Bruno D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno D.") BD Bruno D. Mid-Market (51-1000 emp.) 5.0/5 "Suitable for small and large engineering teams" What do you like about incident.io? The onboarding experience was outstanding — we have a small engineering team (~15 people) and the integration with our existing tools (Linear, Google, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic incident management tool" What do you like about incident.io? Customization, integration with Teams, ease-of-use ##### 5. Customer Satisfaction Users appreciate the **excellent customer satisfaction** with incident.io's seamless UX and responsive support throughout the process. [ See 25 mentions ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490472&qs=pros-and-cons#reviews) See Related User Reviews ![Geoff H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Geoff H.") GH Geoff H. Mid-Market (51-1000 emp.) 4.0/5 "Solid experience, easy to set up" What do you like about incident.io? Incident.io was easy to install and configure. It's already helped us do a better job of responding to minor incidents that previously were handled in ![Nathali A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathali A.") NA Nathali A. Mid-Market (51-1000 emp.) 5.0/5 "I have been using incident.io for a couples of weeks now and it is easy and powerful" What do you like about incident.io? Incident.io is easy to use and very intuitive. The command tool to handle incidents through Slack is great. Also, having alerts such as phone calls, S ### 5 Cons or Disadvantages of incident.io ##### 1. Missing Features Users note the **lack of robust reporting features** for enterprise needs, limiting effective analytics and customizations. [ See 11 mentions ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490484&qs=pros-and-cons#reviews) See Related User Reviews ![Bruno D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno D.") BD Bruno D. Mid-Market (51-1000 emp.) 5.0/5 "Suitable for small and large engineering teams" What do you dislike about incident.io? The Scribe feature doesn't support languages other than English yet — this is something I was really looking forward to using, and it's currently a bl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic incident management tool" What do you dislike about incident.io? Teams integration has less features than Slack one. ##### 2. Integration Issues Users note **integration issues** with incident.io, finding it lacks depth and requires manual steps for effectiveness. [ See 9 mentions ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490650&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "incident.io has changed how i feel about incidents. im no longer stressed or overwhelmed" What do you dislike about incident.io? The post incident support could be better. I would like a more opinionated way to dissect the incident timeline and understand what the right question MB Matthew B. Mid-Market (51-1000 emp.) 5.0/5 "Great tool for incident management and great customer service" What do you dislike about incident.io? - The inability to auto create a Microsoft Teams call using the Slack product. Slack's huddles have consistently given us issues so we've had to conti ##### 3. Limited Customization Users express frustration over **limited customization** options, particularly for notifications and reporting features in incident.io. [ See 8 mentions ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490188&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Exceptional customer support and time saving automation" What do you dislike about incident.io? While the reporting feature is super helpful, we found that customizing incident response report to our specific needs can be somewhat limited and cha ![Igor Natanael A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Igor Natanael A.") IA Igor Natanael A. Enterprise (\> 1000 emp.) 5.0/5 "A great platform that simultaneously empowers and simplifies incident response" What do you dislike about incident.io? I believe there are some things that could be more configurable, such as the types of events that should become messages in the incident feed on the s ##### 4. Limited Features Users express frustration over **limited features** , wishing for enhanced customization and more robust functionality in incident.io. [ See 8 mentions ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1489832&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic incident management tool" What do you dislike about incident.io? Teams integration has less features than Slack one. ![Dennis P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis P.") DP Dennis P. Enterprise (\> 1000 emp.) 5.0/5 "Elegant, innovative and adaptive - what a gem of a product (and company)" What do you dislike about incident.io? As much as the team is very open and responsive to questions or ideas about the product roadmap, a more structured overview on what features to expect ##### 5. Feature Issues Users note several **feature issues** with the public API and catalog creation, impacting integration and usability. [ See 7 mentions ](https://www.g2.com/products/incident-io/reviews?filters%5Bsentiment_snippet%5D=1490069&qs=pros-and-cons#reviews) See Related User Reviews ![Patrick B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick B.") PB Patrick B. Mid-Market (51-1000 emp.) 5.0/5 "Get you an app than can do both" What do you dislike about incident.io? Catalog creation/population is hard. Make it easy and a lot of leverage follows. Allow for more import options from competing products (escalation p MB Matthew B. Mid-Market (51-1000 emp.) 5.0/5 "Great tool for incident management and great customer service" What do you dislike about incident.io? - The inability to auto create a Microsoft Teams call using the Slack product. Slack's huddles have consistently given us issues so we've had to conti ![Guilherme R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guilherme R.") GR Guilherme R. Incident Manager Enterprise (\> 1000 emp.) 7/29/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Phenomenal Support, Powerful AI Features, and Tons of Integrations" 5/5 What do you like best about incident.io? We really value the number of available integrations (e.g., Calendar Feeds, Confluence, Jira, Emails, Incoming Calls, Prometheus, Cronitor, Vanta, and Zendesk). Our team also appreciated the AI features, such as postmortem generation, incident interactions that help manage the full lifecycle, and the integration with the Scribe agent. Lastly, the support we received throughout pre-sales, onboarding, and post-go-live has been phenomenal. Review collected by and hosted on G2.com. What do you dislike about incident.io? The Insights dashboard still feels pretty limited, with only a handful of options for building a custom dashboard. License management also isn’t very straightforward, since there’s no way to get notified when a new Response seat is assigned or when someone is offboarded from Okta and loses their on-call seat. Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? We now have a single, unified platform to manage our incidents end-to-end. Incident.io is fully integrated with Slack, allowing our teams to handle the entire incident lifecycle directly in Slack. Previously, we had to juggle three different applications to do the same work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Luca G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca G.") LG Luca G. Director of Engineering Mid-Market (51-1000 emp.) 7/27/2026 "Native Slack Incident Management That Automates Follow-Ups and Post-Mortems" 4.5/5 What do you like best about incident.io? The automated incident lifecycle is the standout. The moment an alert fires, a dedicated Slack channel spins up with severity, incident manager, and reporter already assigned, and the status timeline (Investigating → Fixing → Documenting → Closed) updates itself as the team works the problem. Post-mortems and follow-up tracking are built into the same flow, and the automated nudges for overdue follow-ups have noticeably cut down on action items that used to quietly disappear after an incident closed. On-call scheduling and escalation paths are flexible enough to model our actual team structure, and moving a team over from our old alerting setup took minutes rather than a project. The Slack integration in particular feels native rather than bolted on — incidents, alerts, escalations, and even AI-driven investigation summaries all show up directly in-channel, so nobody has to context-switch to a separate app mid-incident. We've also wired it into our observability stack, and it correlates incidents against historical data and recent code changes with very little manual setup. It's held up reliably even under long, multi-hour, customer-impacting incidents, and it's never been the thing that broke or slowed us down while we were already firefighting. We haven't run a formal ROI study, but the value shows up clearly in what stopped happening: fewer forgotten follow-ups, less time spent reconstructing "what happened and when" during a post-mortem, and far less manual bookkeeping overall. For a team our size, that time saved has made it an easy tool to justify keeping. Review collected by and hosted on G2.com. What do you dislike about incident.io? Rollout of newer capabilities (we're piloting the AI investigation features) has been env-by-env rather than everything at once, so early trials were scoped to a single production environment before expanding further. We also hit a real constraint connecting only one Grafana instance at a time, which meant some environments had metrics available but not full dashboard context. None of this touches the core incident workflow, but it's worth planning around if you're rolling out across a multi-environment setup like ours. Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? Before this, incident response lived across a mix of manual Slack channel creation, Opsgenie for alerting, and a lot of tribal knowledge about who to page and how to write up what happened afterward. That meant real toil during incidents (someone had to remember to create the channel, tag the right people, track status) and even more toil after (post-mortems and follow-ups that depended on someone's memory and discipline to actually get written and closed out). incident.io took that manual overhead off our plate. Alerts now route straight into a structured incident with a channel, severity, and incident manager assigned automatically, so responders can focus on the actual problem instead of the process around it. The follow-up nudges have been the quieter but bigger win: action items that used to fall through the cracks after an incident closed now get chased automatically, which has genuinely improved our follow-through on fixing root causes rather than just resolving symptoms. And because the whole timeline is captured as it happens, writing post-mortems is mostly assembly rather than reconstruction from memory. Net effect: less time spent on incident bookkeeping, better on-call coverage across teams, and a much more reliable trail from "something broke" to "here's what we changed so it doesn't happen again." Review collected by and hosted on G2.com. Show More Response from Cristina Carnazzo of incident.io [Editedit](https://www.g2.com/survey_responses/incident-io-review-13168828/official_response/edit) Hi Luca, Thanks for taking the time to leave such a thorough review! Great to hear the automated incident lifecycle, native Slack experience, and follow-up nudges are taking the toil out of both the response and the write-up. Also glad to hear you're piloting the AI investigation features too. Thanks for flagging the env-by-env rollout and the single-Grafana-instance constraint, that's useful, and I'll pass it along to our team. Thanks for being a customer! Cheers, Cristina Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jason F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason F.") JF Jason F. Telemarketing Executive Mid-Market (51-1000 emp.) 7/20/2026 "Boosted Incident Response with Better Slack Swarming and Clearer Bridge Comms" 4/5 What do you like best about incident.io? Obviously using Slack and it's integrations with that has meant we are able to swarm incidents much more effectively. We have made a conscious choice to not use the responder element of INC IO, but I do think in the sales process if that functionality was expanded on then the ROI on INC IO would have not just been focused on effectiveness of INC MGMT (MTTR) but also on tool consolidation. The use of scribe in our bridges has materially increased stakeholders understanding of how incs are progressing, and has also allowed the INC commander to be able to generate comms from the bridge, with only needing to skim read before publication. I like using the browser version and ask the AI tool for a summarization/questions that I used to direct to the INC commandaer role, freeing them up to be more effective. I am excited for the SRE function to be launched. Review collected by and hosted on G2.com. What do you dislike about incident.io? It feels like you started with INC and then bolted on other elements afterward (retro, status page, responder, SRE). A clearer articulation of your roadmap would give customers a better lens into where you’re headed, and how that direction could align with simplifying things internally. Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? The INC process was poor and ineffective. Even though the tool is only one part of our overall maturity, it has still enabled us to drive meaningful, material improvements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Gavin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gavin W.") GW Gavin W. Site Reliability Engineer Small-Business (50 or fewer emp.) 7/16/2026 "Massive Time Savings with AI Scribe and Deep Slack Integration" 5/5 What do you like best about incident.io? The configurability and AI "Scribe" bot that helps document an incident as its happening have been massive time savers for our team, especially in stressful time-sensitive situations. The deep integration with Slack is also useful for our organization as its fast to alert engineers, as well as the wider business to any incident, and its current status. There have been no performance issues, and the UI is easy to use and understand. We received a very hands-on onboarding experience, with our representative from incident running multiple simulations for us and tailoring our demos to our specific use case. We found a pricing tier that worked for us, and may consider expanding it wider in our organization in the future. Review collected by and hosted on G2.com. What do you dislike about incident.io? The range of options for configuring the account and setting up routing rules can feel overwhelming at first. A few settings are also difficult to fine-tune for our use case until we’ve worked through a couple of real incidents and seen how everything behaves in practice. Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? Replacing multiple tools (PagerDuty/Datadog Incident management) with one tool for both on-call, incident response, status pages, and post-mortems. Having the single place to go has been great at improving our incident response time, and keeping good records so we continue improving our processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mark G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark G.") MG Mark G. Technical Program Manager Enterprise (\> 1000 emp.) 7/13/2026 "incident.io Streamlines Incident Management with Helpful Automations and Integrations" 4.5/5 What do you like best about incident.io? Having a single platform to manage our full set of Incident Management processes makes it easy to get everything working together. As a result, responders don’t have to worry as much about the tools and can focus on resolving incidents. The incident.io team has also improved their incident-time automations a lot. The suggestions and summaries they provide during incidents are usually very helpful for responders. On top of that, the incident.io team is incredible to work with: they’re very responsive when we need support, and since day 1 they’ve been happy to take on feedback to improve the product. They also ship incredibly quickly, which continually increases the value of the product. I feel like there’s always a new tool or feature to try. Review collected by and hosted on G2.com. What do you dislike about incident.io? Their reporting tools could generally do with a bit more love, although I get the sense the team is already working on it. I also feel that feature discovery within the product could be stronger. I’d like to see something like a checklist or smart suggestions for people who manage incident.io instances, so it’s easier to make sure they’re using the full toolkit. That said, it might just be a me problem! Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? Having a central platform for everything incident-related makes it much easier to ensure our process actually works, compared with relying on multiple disparate tools that can distract or confuse responders. The strong integration with Slack also means responders can spend more time communicating with each other, rather than having to jump into yet another platform. It also feels like the incident.io team is heading in the right direction with AI tools like MCP and things like their desktop app, helping responders do the work where they need to do from the places they're already working. Review collected by and hosted on G2.com. Show More Response from Cristina Carnazzo of incident.io [Editedit](https://www.g2.com/survey_responses/incident-io-review-13095214/official_response/edit) Hey Mark, thanks so much for taking the time to leave such a thoughtful review. You're correct that we're always looking to improve reporting, but if there's something specific please call it out! Good to hear you're finding the AI tools and MCP useful, lots more to come there! Cheers, Cristina Current UserValidated ReviewerIncentivizedSource: Seller invite ![Vaggelis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vaggelis K.") VK Vaggelis K. Incident Manager Enterprise (\> 1000 emp.) 7/13/2026 "Seamless Integrations, Top-Notch Support, and Powerful AI Flows" 5/5 What do you like best about incident.io? The product is continuously updated with new features. It’s easy to use, and it’s straightforward to set up workflows, on call schedules, and status pages. Everything connects seamlessly with our ways of working, and there are multiple integrations available. The support team is top-notch and responds quickly. The app’s performance is great; we rarely experience any lag. AI flows have started helping us from the initial handling, especially with follow-ups and post-mortems. Review collected by and hosted on G2.com. What do you dislike about incident.io? The only thing I can think of is that we’d like to have a feature projection map or a feature roadmap that’s available in near real time for enterprise users. The team is shipping updates and new features all the time, but it would be even better to have clearer visibility into what’s coming in the next quarter’s features. Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? There are too many to simple state them here. problems that require cross department handling - its a piece of cake. we invite all the relevant stakeholders with 3-4 clicks. on incidents - handling its 900% better than before. we had issues with status pages via atlassian, now everything is connected with the incident.io ecosystem and works flawlessly. the api is also quite useful! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 8/4/2026 "Highly Configurable Platform with Strong Slack/Teams Integration and AI" 4/5 What do you like best about incident.io? The services that form the core of the platform are highly configurable, which lets you set things up in a very specific way. It performs well with Teams integration, and especially with Slack. That said, the menu navigation can be a bit tricky at times, with certain settings tucked away in places you wouldn’t expect. The site itself performs quickly, occasionally you are waiting for a few seconds if there's a lot to load - but this isn't often. In contrast, the incident and alert pages themselves are laid out very sensibly, so everything is easy to find and feels intuitive. The support we received during onboarding was excellent as well; whenever issues came up, they were identified quickly and resolved ASAP, usually within 24 hours. The AI features are also very useful. The scribe provides notes from calls, and the AI then pulls from those notes, along with Teams/Slack chats, to put together post-mortems for you. Like the rest of the platform, it’s extremely configurable—right down to the prompts the AI uses for specific tasks, and even the individual sections of the report. Review collected by and hosted on G2.com. What do you dislike about incident.io? While the services are highly configurable, that flexibility also makes initial setup more complicated. It isn’t always clear how services should be configured to work effectively across the system—for example, how they should appear and behave on status pages. A tutorial, or clearer in-platform guidance on what’s required, would be very helpful. The status pages themselves also feel a bit too rigid. The layout isn’t really changeable beyond switching between dark and light mode. Even then, it’s just a manual toggle: there’s no option to respect the user’s OS setting, or to let each user choose their own preference. That leaves you having to pick between forcing people who struggle with light pages to use them, or doing the opposite. Finally, status pages only support automation for the single-page variant. There’s currently no automation available for the sub-page variant (for example, for regions), although this is under review and may change in the future. Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? They’ve streamlined what used to be a very manual workflow for us. We previously had to raise incidents by hand and keep track of everything ourselves, logging the investigation as we went. Now we can rely on incident.io’s scribe and integrations to capture those notes for us, which lets us pre-generate incident reports and status updates. As a result, we can focus much more on actually resolving the issue and spend far less time on the related admin work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jérémy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jérémy C.") JC Jérémy C. Founding Engineer Computer & Network Security Small-Business (50 or fewer emp.) 8/3/2026 "Seamless Slack Integration enhances Incident Management" 5/5 What do you like best about incident.io? I love that incident.io is fully integrated with Slack, which feels like having a peer that guides you during incidents. It removes all friction and lets engineers focus on the incident while the integration handles updating the status page and taking notes for post mortems. I appreciate how it is much more integrated, simpler, and aligned with our modern workflow, being fully within Slack. The basic setup was trivial and the available Terraform module and documentation are nice. I would definitely recommend it as this tool is amazing. Review collected by and hosted on G2.com. What do you dislike about incident.io? A lot of features are included, some of which we don't use, and it would be great to have the ability to disable them from the Slack integration. This could help avoid overwhelming young engineers. For example, we only have one role for incidents since we are a small company with just four people. Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? I use incident.io for incident management, integrating fully with Slack. It removes friction, allowing engineers to focus on incidents and handle on-call tasks, paging, and status updates efficiently. It's simpler and more aligned to our workflow compared to PagerDuty. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jade L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jade L.") JL Jade L. Incident Response Manager Mid-Market (51-1000 emp.) 7/28/2026 "Intuitive and customer-centric product" 5/5 What do you like best about incident.io? The product is very intuitive and easy to use. Their support team is always helpful and when we need some new feature they are eager to understand our needs and at some point we know it'll be delivered. The AI is very helpful for handling incidents on a daily basis and the performance is usually great. Something that never tires to amaze me is how their engineering team is aware of when we have problems before we even contact them (we receive notifications from them saying they have noticed we have had problems and they're on the fix beforehand). The pricing is fair although the new AI features will probably be more pricy than we'd want. For integrations I think the team has a lot of improvements to make, specially with SalesForce where the integration is right now basic and doesn't allow us to bring that many customizations. Review collected by and hosted on G2.com. What do you dislike about incident.io? The product wasn't created thinking in organizations that require regional customizations. Also, the dependency on some external services (for Insights and escalation voice calls for example) are a downside. I trust IncidentIO, and not their partners. Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? IncidentIO helps us provide a clear incident response process in our company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Andrew K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew K.") AK Andrew K. Mid-Market (51-1000 emp.) 7/24/2026 "The Ultimate Incident Management Solution" 5/5 What do you like best about incident.io? I think incident.io is the best product in the incident management space, which is a big deal for us. It makes on call easy(that's the commodity piece), but truly great incident management is an unlock, creating leverage and accountability within our teams. It effectively helps with speedy mitigation or remediation of incidents and ensures adherence to our postmortem process for continuous improvement. The platform also provides helpful statistics and insights into our analytics around incidents. I find the AI that joins incident calls extremely beneficial for keeping updates current. Additionally, it simplifies mentioning incidents through its state machine and normal workflow, and the integration into tools like Slack, Linear, and Notion is something we utilize heavily. Review collected by and hosted on G2.com. What do you dislike about incident.io? The analytics features are new. I wish they were more mature, and there are more ways to slice and dice our data. I've given some of this feedback and have seen quick action when I've given feedback. So just looking for more product development in that area. Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? I use incident.io for on-call scheduling management, alert routing, and incident management. It enhances accountability, speeds up incident remediation, and ensures our postmortem process for continuous learning. The AI improves call updates, and we gain insights from analytics, though I wish they were more mature. Review collected by and hosted on G2.com. 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