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Best Incident Management Software with Ticket Assignment Capabilities
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(1,219)4.4 out of 5
7th Easiest To Use in Incident Management software
View top Consulting Services for ServiceNow IT Service Management
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based AI software solution designed to streamline and enhance the delivery of IT services within a business. With ServiceNow ITSM, orga
Users
- Consultant
- Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 73% Enterprise
- 21% Mid-Market
ServiceNow IT Service Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
158
Incident Management
104
Efficiency
95
Features
90
Automation
78
Cons
Learning Curve
65
Expensive
55
Complexity
50
Limited Customization
47
Customization Difficulty
44
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Santa Clara, CATwitter
@servicenow53,377 Twitter followers
(962)4.3 out of 5
6th Easiest To Use in Incident Management software
View top Consulting Services for Jira Service Management
Entry Level Price:0 /agent/month
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 42% Mid-Market
- 38% Enterprise
Jira Service Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Automation
28
Integrations
28
Ticket Management
28
Features
27
Cons
Learning Curve
34
Steep Learning Curve
27
Complexity
26
Complex Setup
19
Complex UI
15
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Sydney and San FranciscoTwitter
@Atlassian105,584 Twitter followers
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 43% Mid-Market
- 38% Enterprise
PagerDuty Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
20
Alerting System
18
Alert Management
16
Easy Integrations
15
Integrations
15
Cons
Alert Issues
10
Expensive
9
Complexity
8
Pricing Issues
7
Setup Complexity
7
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Seller Details
HQ Location
San Francisco, CATwitter
@pagerduty24,642 Twitter followers
Entry Level Price:$19.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience
Users
- IT Manager
- IT Director
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 61% Mid-Market
- 20% Enterprise
Freshservice Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
71
Features
40
Automation
38
Integrations
30
Easy Setup
29
Cons
Missing Features
25
Learning Curve
19
Limited Features
19
Limited Customization
17
Limited Functionality
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.3
Seller Details
HQ Location
San Mateo, CATwitter
@FreshworksInc19,043 Twitter followers
Entry Level Price:$39.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t
Users
- IT Manager
- Systems Administrator
Industries
- Information Technology and Services
- Hospital & Health Care
Market Segment
- 68% Mid-Market
- 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Asset Management
6
Ticketing System
6
Ticket Management
5
User Interface
5
Cons
Missing Features
4
Asset Management
3
Insufficient Information
3
App Limitations
2
Complexity
2
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
8.4
Constant Monitoring
Average: 8.9
5.9
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Austin, TXTwitter
@solarwinds19,661 Twitter followers
Entry Level Price:$50.00
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
StatusCast is hosted status page management software that allows users to manage and build their own corporate status page. Using this tool, IT departments can schedule maintenance and promptly commun
Users
No information available
Industries
No information available
Market Segment
- 38% Mid-Market
- 31% Small-Business
StatusCast features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Twitter
@4me257 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp
Users
- IT Manager
- System Administrator
Industries
- Information Technology and Services
- Financial Services
Market Segment
- 59% Mid-Market
- 31% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Features
8
Intuitive
7
Asset Management
6
Customer Support
6
Cons
Complexity
3
Complex Setup
3
Learning Curve
3
Limited Features
3
Poor Customer Support
3
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
Seller Details
Twitter
@Zoho136,812 Twitter followers
Phone
+1 (888) 900-9646 
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
LogicGate is the Leading AI GRC Platform for the Enterprise, providing the flexibility, scalability, and intuitive automations that empower leaders to be more effective. The Risk Cloud platform offers
Users
No information available
Industries
- Financial Services
- Insurance
Market Segment
- 52% Enterprise
- 38% Mid-Market
LogicGate Risk Cloud Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customizability
14
Features
13
Customization
11
Intuitive
11
Cons
Learning Difficulty
5
Difficulty
4
Improvement Needed
4
Lack of Clarity
4
Learning Curve
4
LogicGate Risk Cloud features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
6.9
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Chicago, ILTwitter
@LogicGate846 Twitter followers
Entry Level Price:Starting at $19.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so
Users
No information available
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 46% Mid-Market
- 34% Enterprise
Splunk On-Call features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Twitter
@Cisco721,443 Twitter followers
Ownership
NASDAQ:CSCO
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str
Users
No information available
Industries
- Information Technology and Services
- Education Management
Market Segment
- 62% Mid-Market
- 22% Enterprise
SolarWinds Web Help Desk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
Feature Issues
1
Missing Features
1
Outdated Interface
1
SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.6
Constant Monitoring
Average: 8.9
6.7
AI Text Generation
Average: 7.3
Seller Details
Twitter
@solarwinds19,661 Twitter followers
Ownership
NYSE: SWI
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable
Users
No information available
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 53% Mid-Market
- 29% Small-Business
Opsgenie Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Customizability
1
Customization Options
1
Cons
Confusing Interface
1
Confusion
1
Learning Curve
1
Scheduling Issues
1
Steep Learning Curve
1
Opsgenie features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
9.3
Constant Monitoring
Average: 8.9
7.3
AI Text Generation
Average: 7.3
Seller Details
Twitter
@Atlassian105,584 Twitter followers
Ownership
NASDAQ:TEAM
Entry Level Price:$9.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat
Users
- DevOps Engineer
- Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 50% Mid-Market
- 41% Small-Business
SolarWinds IT Incident Response (Squadcast) Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Easy Setup
3
Incident Management
3
Integrations
3
Simple
3
Cons
Connection Issues
2
Performance Issues
2
Call Issues
1
Integration Issues
1
Limited Features
1
SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.9
7.4
AI Text Generation
Average: 7.3
Seller Details
Twitter
@solarwinds19,661 Twitter followers
Ownership
NYSE: SWI
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based,
Users
- Systems Engineer
- Service Manager
Industries
- Information Technology and Services
- Computer & Network Security
Market Segment
- 71% Small-Business
- 22% Mid-Market
AlertOps Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
19
Ease of Use
14
Customer Support
13
Alerting System
11
Easy Setup
9
Cons
Scheduling Issues
7
Notification Issues
5
Complexity
2
Complex UI
2
Delays
2
AlertOps features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
9.2
AI Text Generation
Average: 7.3
Seller Details
Twitter
@AlertOps1,353 Twitter followers
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h
Users
- Physician
- Owner
Industries
- Hospital & Health Care
- Information Technology and Services
Market Segment
- 53% Small-Business
- 30% Mid-Market
OnPage Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Notifications
19
Alert Management
18
Intuitive
14
On-Call Services
14
Cons
Notification Issues
27
Sound Issues
18
Missing Features
11
Call Issues
6
Confusion
6
OnPage features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.0
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Waltham, MATwitter
@On_Page1,068 Twitter followers
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