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(1,193)4.4 out of 5
9th Easiest To Use in Incident Management software
View top Consulting Services for ServiceNow IT Service Management
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based AI software solution designed to streamline and enhance the delivery of IT services within a business. With ServiceNow ITSM, orga
Users
- Consultant
- Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 73% Enterprise
- 21% Mid-Market
ServiceNow IT Service Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
146
Incident Management
96
Features
88
Efficiency
85
Integrations
74
Cons
Learning Curve
62
Expensive
52
Limited Customization
45
Complexity
44
Customization Difficulty
42
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Santa Clara, CATwitter
@servicenow52,804 Twitter followers
(949)4.3 out of 5
7th Easiest To Use in Incident Management software
View top Consulting Services for Jira Service Management
Entry Level Price:0 /agent/month
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 42% Mid-Market
- 38% Enterprise
Jira Service Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Automation
25
Ticket Management
24
Tracking Ease
24
Features
23
Cons
Learning Curve
30
Steep Learning Curve
23
Complexity
22
Complex Setup
15
Complex UI
12
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
8.1
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Sydney and San FranciscoTwitter
@Atlassian105,586 Twitter followers
Entry Level Price:$19.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience
Users
- IT Manager
- IT Director
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 61% Mid-Market
- 20% Enterprise
Freshservice Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
69
Features
38
Automation
36
Integrations
28
Easy Setup
26
Cons
Missing Features
22
Limited Features
18
Learning Curve
16
Limited Customization
16
Poor Reporting
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
8.3
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.3
Seller Details
HQ Location
San Mateo, CATwitter
@FreshworksInc19,078 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 43% Mid-Market
- 38% Enterprise
PagerDuty Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
16
Alerting System
15
Alert Management
14
Ease of Use
12
Easy Integrations
12
Cons
Expensive
9
Alert Issues
7
Limited Features
6
Missing Features
6
Pricing Issues
6
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
8.1
AI Text Generation
Average: 7.3
Seller Details
HQ Location
San Francisco, CATwitter
@pagerduty24,741 Twitter followers
Entry Level Price:$39.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t
Users
- IT Manager
- Systems Administrator
Industries
- Information Technology and Services
- Hospital & Health Care
Market Segment
- 68% Mid-Market
- 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Asset Management
7
Ticketing System
7
User Interface
7
Ticket Management
6
Cons
Asset Management
4
Insufficient Information
4
Missing Features
4
Expensive
3
Ticketing Issues
3
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
8.4
Constant Monitoring
Average: 8.9
5.9
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Austin, TXTwitter
@solarwinds19,727 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
LogicGate's Risk Cloud® is a no-code governance, risk, and compliance (GRC) platform that scales and adapts to your changing business needs and regulatory requirements. It combines a suite of purpose-
Users
No information available
Industries
- Financial Services
- Insurance
Market Segment
- 52% Enterprise
- 38% Mid-Market
LogicGate Risk Cloud Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
21
Customizability
13
Features
12
Intuitive
10
Customer Support
9
Cons
Improvement Needed
4
Lack of Clarity
4
Learning Difficulty
4
Missing Features
4
Complex Navigation
3
LogicGate Risk Cloud features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
6.9
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Chicago, ILTwitter
@LogicGate845 Twitter followers
Entry Level Price:$50.00
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
StatusCast is hosted status page management software that allows users to manage and build their own corporate status page. Using this tool, IT departments can schedule maintenance and promptly commun
Users
No information available
Industries
No information available
Market Segment
- 38% Mid-Market
- 31% Small-Business
StatusCast features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Twitter
@4me261 Twitter followers
Entry Level Price:Starts at $1195 (For ...
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp
Users
- IT Manager
- System Administrator
Industries
- Information Technology and Services
- Financial Services
Market Segment
- 59% Mid-Market
- 31% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
9
Features
7
Intuitive
7
User Interface
6
Asset Management
5
Cons
Complexity
3
Limited Features
3
Poor Customer Support
3
Complex Setup
2
Limited Functionality
2
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Lifecycle Visualization
Average: 8.7
8.9
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
Seller Details
Twitter
@manageengine7,872 Twitter followers
Entry Level Price:$19.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- Overview
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so
Users
No information available
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 46% Mid-Market
- 34% Enterprise
Splunk On-Call features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.1
9.6
Lifecycle Visualization
Average: 8.7
10.0
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Twitter
@Cisco723,927 Twitter followers
Ownership
NASDAQ:CSCO
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable
Users
No information available
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 52% Mid-Market
- 29% Small-Business
Opsgenie Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Easy Integrations
2
Integrations
2
Alerting System
1
Alert Management
1
Automation
1
Cons
Scheduling Issues
2
Confusing Interface
1
Confusion
1
Limited Customization
1
Limited Visibility
1
Opsgenie features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
7.3
AI Text Generation
Average: 7.3
Seller Details
Twitter
@Atlassian105,586 Twitter followers
Ownership
NASDAQ:TEAM
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
OnPage critical communication and incident alert management system enables rapid resolution of critical IT, healthcare, or IoT incidents through efficient HIPAA-secure communication. With OnPage, h
Users
- Physician
- Owner
Industries
- Hospital & Health Care
- Information Technology and Services
Market Segment
- 53% Small-Business
- 29% Mid-Market
OnPage Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Notifications
19
Alert Management
18
Intuitive
14
On-Call Services
14
Cons
Notification Issues
27
Sound Issues
18
Missing Features
11
Call Issues
6
Confusion
6
OnPage features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lifecycle Visualization
Average: 8.7
8.5
Constant Monitoring
Average: 8.9
7.5
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Waltham, MATwitter
@On_Page1,078 Twitter followers
Entry Level Price:$9.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat
Users
- DevOps Engineer
- Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 50% Mid-Market
- 41% Small-Business
SolarWinds IT Incident Response (Squadcast) Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Integrations
4
Customer Support
3
Easy Setup
3
Incident Management
3
Cons
Performance Issues
3
Alert Overload
2
Connection Issues
2
Integration Issues
2
Limited Features
2
SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lifecycle Visualization
Average: 8.7
8.8
Constant Monitoring
Average: 8.9
7.4
AI Text Generation
Average: 7.3
Seller Details
Twitter
@solarwinds19,727 Twitter followers
Ownership
NYSE: SWI
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based,
Users
- Service Manager
- Systems Engineer
Industries
- Information Technology and Services
- Computer & Network Security
Market Segment
- 71% Small-Business
- 22% Mid-Market
AlertOps Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
28
Ease of Use
21
Customer Support
20
Easy Setup
16
Alerting System
14
Cons
Scheduling Issues
7
Notification Issues
6
Complex Setup
4
Complexity
3
Difficult Setup
3
AlertOps features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.7
9.2
Constant Monitoring
Average: 8.9
9.2
AI Text Generation
Average: 7.3
Seller Details
Twitter
@AlertOps1,357 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b
Users
No information available
Industries
- Hospital & Health Care
- Information Technology and Services
Market Segment
- 50% Mid-Market
- 39% Enterprise
Serviceaide ChangeGear Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
6
Asset Management
5
Incident Management
5
Ticketing System
5
Collaboration
4
Cons
Outdated Interface
4
Slow Performance
4
Delays
3
Missing Features
3
Performance Issues
3
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lifecycle Visualization
Average: 8.7
7.3
Constant Monitoring
Average: 8.9
6.4
AI Text Generation
Average: 7.3
Seller Details
HQ Location
San Jose, CaliforniaTwitter
@ServiceAide11 Twitter followers
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