StatusCast Reviews & Product Details

StatusCast Overview

What is StatusCast?

With StatusCast, your status page becomes a central hub for communicating incidents with your users. During application downtime or scheduled maintenance, a properly used status page reduces help desk costs and improves end user satisfaction.

StatusCast Details
Website
Product Description

With StatusCast, your status page becomes a central hub for communicating incidents with your users. During application downtime or scheduled maintenance, a properly used status page reduces help desk costs and improves end user satisfaction.


Seller Details
Seller
StatusCast
Company Website
Year Founded
2013
HQ Location
Columbia, Maryland
Twitter
@statuscast
438 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
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StatusCast Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Statuscast provides all of the tools I need to accurately compose and cascade company status posts to our customers. Review collected by and hosted on G2.com.

What do you dislike?

I haven't found anything that I dislike. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I particularly appreciate the option to choose the impacted product or service instead of having to type it in myself. Review collected by and hosted on G2.com.

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EI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Tool is very easy to setup and use. Opt in capability, with multiple notification paths is great. Review collected by and hosted on G2.com.

What do you dislike?

Would like to see more integrations to allow us to automate more of our messages. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for an easy to use/administer notification tool with a solid feature set and options, StatusCast is a great option. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No problems. With StatusCast we were able to eliminate email distribution lists that had grown out of control and allow our users to get the information that they want. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Multiple methods of Notifications and a simple way to enable each type. Review collected by and hosted on G2.com.

What do you dislike?

I have not found anything to dislike about StatusCast thus far! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consistent uptime, easy application for incident management and Maintenance announcement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Have not had any problems yet! Clients are updated by any method they subscribe to and we have not seen any down time or delay in status casting yet! Review collected by and hosted on G2.com.

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Program Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like how simple the app can be for users and admins. There are many options to use, but they aren't necessary to get up and running. Review collected by and hosted on G2.com.

What do you dislike?

We use multiple components that are separate products (on one site). We don't like that the up time percentage calculation includes all components. It would be a great option to split it out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My company had an outdated and cumbersome notification system with a half-baked incident management site. StatusCast has made incident and maintenance management infinitely more efficient for us. Review collected by and hosted on G2.com.

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Manager Application Management
Insurance
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We're able to better manage client and provider customer service experiences thanks to StatusCast. We select which incidents generate notices and which are "post only". As an externally hosted resource, communication is available even when our applications are not. Review collected by and hosted on G2.com.

What do you dislike?

We have found it difficult to manage subscriber lists within StatusCast. It is a rather manual process to sort through users. In addition, the use of StatusCast for multiple applications makes it more difficult to target messages to specific components. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great product. Our account rep has been very helpful in responding to our questions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When applications encounter issues, customer care centers become inundated with inquiries from clients, field support, providers, and internal resources...a time when resources are already strained with identification and remediation. StatusCast has allowed us to alert our stakeholders of issues quickly following detection, keep them informed, and notify them of resolution in an efficient manner. Our application management staff is freed to do the job of greatest importance: returning the application to normalcy. Review collected by and hosted on G2.com.

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Exec Dir, Process Engineering and Business Office
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Statuscast is simple to use and administer and has a nice integration suite... But the one thing that I like best is their responsiveness. The StatusCast team has been fantastic to work with, answering every question, taking feedback and adjusting any time necessary. Truly customer focused. Review collected by and hosted on G2.com.

What do you dislike?

Hard to put dislikes at this point as most everything that we have brought up, they have either had an answer for or have since added capability. To pick one thing that would be nice is more Admin control over users in the native tool so, for example, I could add or modify member information (like components, contact preferences, etc) especially for VIP users. Even with this, the StatusCast team has always been willing to help us do what was needed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Even if it does not meet your exact needs, give it a shot. Tell them what they are lacking and give them a chance to solve it. That has been my experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our challenge was trying to get to more directed communication around changes, issues and outages inside the company. We wanted to make communication opt in so that users weren't flooded with information they didn't need or want. StatusCast has done exactly that. Review collected by and hosted on G2.com.

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Prepress Manager - Developer & Graphic Designer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We have several different services across multiple platforms. Keeping tabs on each status and being able to accurately and rapidly post information on them for our users to access in realtime is incredibly valuable to our support staff. Review collected by and hosted on G2.com.

What do you dislike?

The admin interface could use a few enhancements but otherwise I don't have any real issues using or navigating anything. My complain is purely aesthetic. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Notifying and keeping users informed of outages and network issues helps cut down the amount of time our customer service staff spend on the phone explaining issues to customers. Being able to mitigate these calls helps everyone out tremendously! Review collected by and hosted on G2.com.

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Network and Infraetsructure Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Great way to let people know how the status of your services. With a Little work we manage to keep notifications flowing automatically via Email and Twitter using MS Flow Review collected by and hosted on G2.com.

What do you dislike?

Not much, only that ther should be a better integration with popular Support services like Zendesk. A there should be a wider pricing tier. ALso maybe let the client use its own domain Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You must see it for yourself, its plain simple. in my case people only use statuscast to view the status, they receive the notifications via other methods Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Informing people sooner before the calls start when an IT service is down. Review collected by and hosted on G2.com.

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Director of Network Operations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I think it makes sense, it covers the relevant bases for a notification to the customer base we have Review collected by and hosted on G2.com.

What do you dislike?

I'm not sure there's anything I dislike, the product works as expected and we haven't had any problems with it working or being available! We're happy with it! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Read your notices before you submit them! But that wouldn't be the fault of StatusCast, just basic proofing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the problem of letting our customers know what issues we are having and when, and the potential impact involved Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The product does what it needs to do. Besides that, their support people are great. They are there for you when you need them. They take care of your issues. Review collected by and hosted on G2.com.

What do you dislike?

Really nothing. As I said, the product does what it needs to do. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communicating to our customers when there are issues with our products. Before we had to create a Marketo campaign with every update, which besides not providing a central place for the customers to keep an eye to the updates, it makes harder for us to keep track of the messages and who receives them. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It can help for Communicating Downtime and Scheduled Maintenance to Your Employees and Customers. Very much reduce your cost thaan other softwares. Review collected by and hosted on G2.com.

What do you dislike?

I dont have any bad experience to dislike this software. Very useful to our company. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You can safe your time and money vey much. Try this one. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keep productivity at a maximum! When apps go down, employees and customers waste a lot of time trying to figure out whats wrong. A status page proactively lets them know what’s going on and keep them in loop. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

StatusCast is the easiest to use and very robust Review collected by and hosted on G2.com.

What do you dislike?

I wish statuscast could read my mind so that i wouldnt have to make entries. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It keeps my user community alerted to changes and reduces ticket submissions. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

StatusCast is awesome for displaying our transit alerts to students. Review collected by and hosted on G2.com.

What do you dislike?

It was a little tricky to get the code snippets running on our site. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Satuscast provides a quick solution to editing the code on our website. Before we’d have to take down a site and add the new code. Now we just type the message and it’s there. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It allows everyone to know when the webistie is going to be worked on and make them aware fo the downtime. this is very effective for communication purposes. Review collected by and hosted on G2.com.

What do you dislike?

there is nothing i dislike about this product Review collected by and hosted on G2.com.

Recommendations to others considering the product:

had great success with product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

the website is often being updated and its important for minimal downtime Review collected by and hosted on G2.com.

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AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of pushing notifications and maintaining target lists Review collected by and hosted on G2.com.

What do you dislike?

Interface is a bit in your face. Could do with toning done. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customers were complaining of a lack of info during outages. Not anymore. Review collected by and hosted on G2.com.

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