Last updated on Apr 30, 2026
Freshservice offers 4 pricing editions, starting at $19. Freshservice pricing tiers are designed to support different usage levels and team sizes. Freshservice also offers a free trial. Compare the Freshservice pricing table below to figure out the best fit for your needs. Some plans may require you to contact Freshworks for custom pricing.
*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.
Freshservice does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details.
According to G2 data, Freshservice pricing in 2026 starts at $19.00 and can reach $99.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Freshworks's official pricing page for the most current details.
Freshservice's pricing is best suited for mid-market IT teams of 51 to 1,000 employees, who represent the largest share of G2 reviewers and consistently report strong satisfaction. The Starter plan suits small IT teams needing basic ticketing and automation without complexity. The Growth plan fits growing businesses adding asset and service catalog management. The Pro plan is ideal for larger organizations requiring full ITIL processes including change, problem, and project management. G2 reviewers from industries like construction, healthcare, education, and IT services report strong adoption across tiers. Enterprise users also find value, though some note Freshservice is less robust than tools like ServiceNow for highly complex environments.
Freshservice does not offer a permanent free tier but provides a free trial for evaluation. Freshservice's Starter plan at $19 per agent per month covers core ITSM needs including incident management, SLA management, a knowledge base, and workflow automation with 1,000 orchestration transactions monthly. Freshservice's Growth plan at $49 adds asset management, service catalog, and approval workflows. The Pro plan at $99 unlocks problem, change, and release management, project management, and advanced analytics. G2 reviewers frequently note that desirable features like advanced analytics, round-robin assignment, and Slack integration are locked behind higher tiers, which can frustrate teams on entry-level plans.
Freshservice is broadly considered good value, particularly for mid-market organizations. G2 reviewers frequently praise its features-to-price ratio, with many noting it competes with enterprise tools like ServiceNow at a fraction of the cost. One G2 reviewer called it 'feature-rich at an incredible price,' while another said it offers 'complete IT service management for the same price as other really expensive helpdesk-only brands.' However, recurring concerns include pricing creep over time, steep jumps between tiers, and asset management costs beyond the 100 free assets. Some G2 users in smaller organizations find higher tiers expensive, and a few note that advanced analytics and AI features feel bundled with unnecessary modules.
Change Request, Ticketing, easy to integrate and the UI! Review collected by and hosted on G2.com.
To be honest, it is a complete package, I don't think I disliked it. Review collected by and hosted on G2.com.
I like Freshservice because it's straightforward and fairly easy to use. The interface is clean and makes navigating various IT service tasks uncomplicated. I appreciate that Freshservice is a large platform encompassing a diverse range of IT service needs, from asset management to purchase order management, which helps solve a variety of problems efficiently. Additionally, I value its capabilities in handling tasks like ticketing, asset management, and PO management. Even though I currently don't utilize all its features like project, task, or change management, I appreciate that these options are available, should I choose to leverage them in the future. Overall, it functions fairly well for the tasks I require it to handle. Review collected by and hosted on G2.com.
I am really disappointed with the limitations of Freshservice, which aren't apparent until you try to use the product in a more complex manner. It's frustrating that these limitations become evident only at that point. However, the most significant issue for me is the poor account management and support from Freshservice. Often when I contact support, they are unable to articulate how their product should work or they open a ticket that can remain unresolved for nine months without any substantial answers. The initial deployment also took quite a while because of various issues and the inadequate support received, which added to the difficulty. Overall, the lack of knowledgeable support makes it difficult to utilize the product effectively. Review collected by and hosted on G2.com.
