[ Freshse... Reviews ](https://www.g2.com/products/freshservice/reviews) [ Freshse... Reviews ](https://www.g2.com/products/freshservice/reviews) # Freshservice Pricing Overview [Editedit](https://my.g2.com/freshservice/pricings) Free Trial ## Freshservice Pricing Key Insights Last updated on Apr 09, 2026 * * * Freshservice offers **3 pricing editions** , starting from **$19** to **$99**. Freshservice pricing tiers are designed to support different usage levels and team sizes. Freshservice also offers a **free trial**. Compare the Freshservice pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Freshworks** for **custom pricing**. * * * STARTER — $19 GROWTH — $49 PRO — $99 Rated 4.6 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. STARTER $19.00 [Contact Us](#) For getting started - Incident Management - Knowledge Base - Self Service Portal - SLA Management - Workflow Automator - Orchestration - Access Controls Starter - Analytics Starter - Multiple Portal Languages - Custom SSL - Marketplace Apps - Mobile Apps - 1000 Orchestration transactions/mo/account Show More GROWTH $49.00 [Contact Us](#) For growing businesses across their LOBs - Everything in STARTER and… - Service Catalog - Asset Management - 100 free assets - Purchase Order Management - Employee Onboarding - Portal Customization - MSP Mode - Multiple SLAs - Business Rules - Approval Workflows - Business Hours - 2000 Orchestration transactions/mo/account Show More PRO $99.00 [Contact Us](#) ITSM + Project Management for large organizations - Everything in GROWTH and… - Problem Management - Change Management - Release Management - Project Management - Software License Management - Contract Management - Alert Management - Analytics Pro - Access Controls Pro - Team Dashboards - IP Range Restrictions - 5000 Orchestration transactions/mo/account Show More 14-day FREE trial. No credit card required. Free to get started, affordable as you grow. Pricing information for Freshservice is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Freshservice must be conducted with the seller. Pricing information was last updated on January 10, 2025 Show More ## Freshservice Pricing FAQs Generated using AI ### Is Freshservice free, or does it offer a free trial? Freshservice does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. ### How much does Freshservice cost in 2026? According to G2 data, Freshservice pricing in 2026 starts at $19.00 and can reach $99.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Freshworks's official pricing page for the most current details. ### Who is Freshservice pricing best suited for? Freshservice's pricing is best suited for mid-market IT teams of 51 to 1,000 employees, who represent the largest share of G2 reviewers and consistently report strong satisfaction. The Starter plan suits small IT teams needing basic ticketing and automation without complexity. The Growth plan fits growing businesses adding asset and service catalog management. The Pro plan is ideal for larger organizations requiring full ITIL processes including change, problem, and project management. G2 reviewers from industries like construction, healthcare, education, and IT services report strong adoption across tiers. Enterprise users also find value, though some note Freshservice is less robust than tools like ServiceNow for highly complex environments. ### What are the key differences between the free and paid versions of Freshservice? Freshservice does not offer a permanent free tier but provides a free trial for evaluation. Freshservice's Starter plan at $19 per agent per month covers core ITSM needs including incident management, SLA management, a knowledge base, and workflow automation with 1,000 orchestration transactions monthly. Freshservice's Growth plan at $49 adds asset management, service catalog, and approval workflows. The Pro plan at $99 unlocks problem, change, and release management, project management, and advanced analytics. G2 reviewers frequently note that desirable features like advanced analytics, round-robin assignment, and Slack integration are locked behind higher tiers, which can frustrate teams on entry-level plans. ### Is Freshservice considered good value for its pricing? Freshservice is broadly considered good value, particularly for mid-market organizations. G2 reviewers frequently praise its features-to-price ratio, with many noting it competes with enterprise tools like ServiceNow at a fraction of the cost. One G2 reviewer called it 'feature-rich at an incredible price,' while another said it offers 'complete IT service management for the same price as other really expensive helpdesk-only brands.' However, recurring concerns include pricing creep over time, steep jumps between tiers, and asset management costs beyond the 100 free assets. Some G2 users in smaller organizations find higher tiers expensive, and a few note that advanced analytics and AI features feel bundled with unnecessary modules. ## Top-Rated Alternatives [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5 (960) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Vivantio](https://images.g2crowd.com/uploads/product/hd_favicon/98d79bba987c2cd8cc072f7f73d6cdda/vivantio.svg "Vivantio") Vivantio 4.3/5 (294) ](https://www.g2.com/products/vivantio/reviews) [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5 (4,273) ](https://www.g2.com/products/ninjaone/reviews) [ View All Alternatives ](https://www.g2.com/products/freshservice/competitors/alternatives) ## Freshservice Pricing Reviews (2) DH Dov H. Project Manager Enterprise (\> 1000 emp.) 7/31/2025 More Options - - [Respond as Freshservice](https://www.g2.com/survey_responses/freshservice-review-11461754/official_response/new) "Modern, Intuitive, and Powerful – Freshservice Gets It Right" 5/5 What do you like best about Freshservice? Freshservice offers an intuitive, modern interface that’s easy for both agents and end users to navigate. The modular structure makes it adaptable for different departments, not just IT — and features like workflow automator, custom forms, and service catalog are straightforward to configure. The ability to create separate workspaces for different teams with role-based access has made it much easier to decentralize support while maintaining consistency. Plus, the integration ecosystem (especially with tools like Jira, Slack, and Google Workspace) is solid. Review collected by and hosted on G2.com. What do you dislike about Freshservice? Licensing complexity can be confusing — especially distinguishing between IT agents and business agents, which impacts cost and access to features. Some advanced reporting and analytics features require a higher-tier plan, and form field management can become messy without strong internal process control. Occasionally, updates roll out without enough documentation or notice, which can create friction. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? Freshservice has helped us centralize support across multiple departments, standardize request handling, and automate workflows. It’s improved response times, accountability, and made it easier to scale support as we grow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. 11/21/2025 More Options - - [Respond as Freshservice](https://www.g2.com/survey_responses/freshservice-review-11990672/official_response/new) "Easy Setup, but Support Lacks Quality" 0.5/5 What do you like best about Freshservice? I like Freshservice because it's straightforward and fairly easy to use. The interface is clean and makes navigating various IT service tasks uncomplicated. I appreciate that Freshservice is a large platform encompassing a diverse range of IT service needs, from asset management to purchase order management, which helps solve a variety of problems efficiently. Additionally, I value its capabilities in handling tasks like ticketing, asset management, and PO management. Even though I currently don't utilize all its features like project, task, or change management, I appreciate that these options are available, should I choose to leverage them in the future. Overall, it functions fairly well for the tasks I require it to handle. Review collected by and hosted on G2.com. What do you dislike about Freshservice? I am really disappointed with the limitations of Freshservice, which aren't apparent until you try to use the product in a more complex manner. It's frustrating that these limitations become evident only at that point. However, the most significant issue for me is the poor account management and support from Freshservice. Often when I contact support, they are unable to articulate how their product should work or they open a ticket that can remain unresolved for nine months without any substantial answers. The initial deployment also took quite a while because of various issues and the inadequate support received, which added to the difficulty. Overall, the lack of knowledgeable support makes it difficult to utilize the product effectively. Review collected by and hosted on G2.com. What problems is Freshservice solving and how is that benefiting you? I use Freshservice for IT help desk needs. It simplifies asset and PO management and provides automation. I like its straightforward UI and diverse features for IT service management, solving a variety of problems within one platform. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Freshservice Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5 (986) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-jira-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5 (1,869) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "Product Avatar Image") SolarWinds Service Desk 4.3/5 (778) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) ##### Categories on G2 [ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk)[ IT Service Management (ITSM) Tools ](https://www.g2.com/categories/it-service-management-itsm-tools) [ IT Asset Management ](https://www.g2.com/categories/it-asset-management)[ Enterprise IT Management ](https://www.g2.com/categories/enterprise-it-management)[ Incident Management ](https://www.g2.com/categories/incident-management)[ IT Alerting ](https://www.g2.com/categories/it-alerting)[ Service Desk ](https://www.g2.com/categories/service-desk)[ Configuration Management ](https://www.g2.com/categories/configuration-management) Show More ##### Explore More [ Which solution supports secure transcription for confidential documents? ](https://www.g2.com/discussions/which-solution-supports-secure-transcription-for-confidential-documents)[ Which are the most trusted feature management platforms by engineering directors shipping at scale at SaaS companies based on user reviews? ](https://www.g2.com/discussions/which-are-the-most-trusted-feature-management-platforms-by-engineering-directors-shipping-at-scale-at-saas-companies-based-on-user-reviews)[ Which platform offers the most advanced account segmentation analytics? ](https://www.g2.com/discussions/which-platform-offers-the-most-advanced-account-segmentation-analytics) [ Best app for setting up an online store ](https://www.g2.com/discussions/best-app-for-setting-up-an-online-store)[ What's the best online reputation management software ](https://www.g2.com/discussions/best-app-for-online-reputation-management)[ Pros and Cons Details ](https://www.g2.com/products/freshservice/reviews?qs=pros-and-cons) Show More [ Which solution supports secure transcription for confidential documents? ](https://www.g2.com/discussions/which-solution-supports-secure-transcription-for-confidential-documents)[ Which are the most trusted feature management platforms by engineering directors shipping at scale at SaaS companies based on user reviews? ](https://www.g2.com/discussions/which-are-the-most-trusted-feature-management-platforms-by-engineering-directors-shipping-at-scale-at-saas-companies-based-on-user-reviews)[ Which platform offers the most advanced account segmentation analytics? ](https://www.g2.com/discussions/which-platform-offers-the-most-advanced-account-segmentation-analytics) [ Best app for setting up an online store ](https://www.g2.com/discussions/best-app-for-setting-up-an-online-store)[ What's the best online reputation management software ](https://www.g2.com/discussions/best-app-for-online-reputation-management)[ Pros and Cons Details ](https://www.g2.com/products/freshservice/reviews?qs=pros-and-cons)