2026 Best Software Awards are here!See the list
Best Incident Management Software with Ticket designation Capabilities
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
(1,227)4.4 out of 5
7th Easiest To Use in Incident Management software
View top Consulting Services for ServiceNow IT Service Management
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based AI software solution designed to streamline and enhance the delivery of IT services within a business. With ServiceNow ITSM, orga
Users
- Consultant
- Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 73% Enterprise
- 21% Mid-Market
ServiceNow IT Service Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
168
Incident Management
112
Efficiency
100
Features
97
Automation
85
Cons
Learning Curve
72
Expensive
60
Complexity
56
Limited Customization
51
Customization Difficulty
48
ServiceNow IT Service Management features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.8
8.9
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Santa Clara, CATwitter
@servicenow53,617 Twitter followers
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat
Users
- Software Engineer
- Incident Manager
Industries
- Information Technology and Services
- Financial Services
Market Segment
- 62% Enterprise
- 26% Mid-Market
xMatters Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
76
Ease of Use
66
Alert Management
65
Automation
49
Notifications
48
Cons
Complexity
33
Learning Curve
25
Alert Issues
19
Complex Setup
19
Difficult Setup
19
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.8
9.3
Constant Monitoring
Average: 8.9
8.3
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Vienna, VATwitter
@Everbridge4,782 Twitter followers
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
(963)4.3 out of 5
6th Easiest To Use in Incident Management software
View top Consulting Services for Jira Service Management
Entry Level Price:0 /agent/month
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 42% Mid-Market
- 38% Enterprise
Jira Service Management Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Integrations
33
Automation
32
Ticket Management
31
Features
29
Cons
Learning Curve
35
Complexity
29
Steep Learning Curve
29
Complex Setup
22
Complex UI
16
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.8
8.9
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Sydney and San FranciscoTwitter
@Atlassian105,754 Twitter followers
Entry Level Price:$19.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience
Users
- IT Manager
- IT Director
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 61% Mid-Market
- 20% Enterprise
Freshservice Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
158
Features
89
Automation
75
Ticketing System
67
Ticket Management
61
Cons
Missing Features
54
Limited Features
42
Learning Curve
36
Limited Customization
33
Ticketing Issues
27
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.8
8.3
Constant Monitoring
Average: 8.9
7.8
AI Text Generation
Average: 7.3
Seller Details
HQ Location
San Mateo, CATwitter
@FreshworksInc19,047 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid
Users
- Software Engineer
- Senior Software Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 43% Mid-Market
- 38% Enterprise
PagerDuty Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
21
Alerting System
19
Alert Management
17
Ease of Use
15
Easy Integrations
15
Cons
Alert Issues
12
Expensive
8
Complexity
7
Inefficient Alert System
7
Complex UI
6
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Lifecycle Visualization
Average: 8.8
9.2
Constant Monitoring
Average: 8.9
8.0
AI Text Generation
Average: 7.3
Seller Details
HQ Location
San Francisco, CATwitter
@pagerduty24,646 Twitter followers
Entry Level Price:$39.00
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams and various departments deliver reliable and efficient service. This comprehensive solution integrates t
Users
- IT Manager
- Systems Administrator
Industries
- Information Technology and Services
- Hospital & Health Care
Market Segment
- 68% Mid-Market
- 24% Enterprise
SolarWinds Service Desk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ticketing System
8
Asset Management
7
Ease of Use
7
Ticket Management
7
User Interface
5
Cons
Missing Features
5
Asset Management
4
Insufficient Information
3
Limited Features
3
App Limitations
2
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.8
8.4
Constant Monitoring
Average: 8.9
5.9
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Austin, TXTwitter
@solarwinds19,645 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
XurrentIMR (formerly Zenduty) is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and tic
Users
- Software Engineer
- Senior Software Engineer
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 50% Mid-Market
- 27% Small-Business
Xurrent IMR Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
25
Ease of Use
19
Integrations
16
Customer Support
11
Intuitive
11
Cons
Notification Issues
6
Missing Features
5
Feature Issues
4
Scheduling Issues
4
Integration Issues
3
Xurrent IMR features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lifecycle Visualization
Average: 8.8
9.0
Constant Monitoring
Average: 8.9
7.6
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Santa Barbara, USTwitter
@4me257 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod
Users
- Developer
- Engineer
Industries
- Information Technology and Services
- Computer Software
Market Segment
- 56% Enterprise
- 38% Small-Business
BigPanda Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Easy Integrations
1
Incident Management
1
Cons
This product has not yet received any negative sentiments.
BigPanda features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.8
9.4
Constant Monitoring
Average: 8.9
0.0
No information available
Seller Details
Twitter
@bigpanda3,064 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
LogicGate is the Leading AI GRC Platform for the Enterprise, providing the flexibility, scalability, and intuitive automations that empower leaders to be more effective. The Risk Cloud platform offers
Users
No information available
Industries
- Financial Services
- Insurance
Market Segment
- 52% Enterprise
- 38% Mid-Market
LogicGate Risk Cloud Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Customizability
16
Features
15
Customization
13
Intuitive
12
Cons
Improvement Needed
5
Learning Difficulty
5
Missing Features
5
Difficulty
4
Inadequate Reporting
4
LogicGate Risk Cloud features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.3
Lifecycle Visualization
Average: 8.8
9.2
Constant Monitoring
Average: 8.9
6.9
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Chicago, ILTwitter
@LogicGate844 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automatio
Users
No information available
Industries
- Information Technology and Services
Market Segment
- 52% Enterprise
- 30% Mid-Market
OpsRamp Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
1
Customer Support
1
Customizability
1
Dashboard Quality
1
Ease of Use
1
Cons
Expensive
1
High Licensing Cost
1
Pricing Issues
1
Slow Performance
1
OpsRamp features and usability ratings that predict user satisfaction
7.7
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lifecycle Visualization
Average: 8.8
8.8
Constant Monitoring
Average: 8.9
10.0
AI Text Generation
Average: 7.3
Seller Details
Twitter
@OpsRamp1,469 Twitter followers
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SIGNL4 stands out as the ultimate solution for mobile alerting and team mobilization in the event of a critical incident, ensuring rapid response when it matters most. SIGNL4 is designed to enhanc
Users
No information available
Industries
- Information Technology and Services
- Government Administration
Market Segment
- 36% Small-Business
- 34% Enterprise
SIGNL4 Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Features
11
Alerting System
9
Alert Management
8
Customer Support
8
Cons
Integration Issues
3
Expensive
2
Missing Features
2
Notification Issues
2
Complex UI
1
SIGNL4 features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.2
Lifecycle Visualization
Average: 8.8
9.5
Constant Monitoring
Average: 8.9
8.9
AI Text Generation
Average: 7.3
Seller Details
HQ Location
Potsdam, GermanyTwitter
@Derdack10,225 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str
Users
No information available
Industries
- Information Technology and Services
- Education Management
Market Segment
- 62% Mid-Market
- 22% Enterprise
SolarWinds Web Help Desk Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Cons
Feature Issues
1
Missing Features
1
Outdated Interface
1
SolarWinds Web Help Desk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lifecycle Visualization
Average: 8.8
8.6
Constant Monitoring
Average: 8.9
6.7
AI Text Generation
Average: 7.3
Seller Details
Twitter
@solarwinds19,645 Twitter followers
Ownership
NYSE: SWI
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable
Users
No information available
Industries
- Computer Software
- Information Technology and Services
Market Segment
- 53% Mid-Market
- 29% Small-Business
Opsgenie Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Ease of Use
1
Easy Integrations
1
Cons
Learning Curve
1
Steep Learning Curve
1
Opsgenie features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lifecycle Visualization
Average: 8.8
9.3
Constant Monitoring
Average: 8.9
7.3
AI Text Generation
Average: 7.3
Seller Details
Twitter
@Atlassian105,754 Twitter followers
Ownership
NASDAQ:TEAM
Entry Level Price:Free
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based,
Users
- Service Manager
- Systems Engineer
Industries
- Information Technology and Services
- Computer & Network Security
Market Segment
- 71% Small-Business
- 22% Mid-Market
AlertOps Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Management
8
Customer Support
7
Customer Satisfaction
6
Easy Setup
6
Team Collaboration
6
Cons
Scheduling Issues
4
Complex UI
2
Complexity
1
Delays
1
Distracting Design
1
AlertOps features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lifecycle Visualization
Average: 8.8
9.2
Constant Monitoring
Average: 8.9
9.2
AI Text Generation
Average: 7.3
Seller Details
Twitter
@AlertOps1,351 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Product Description
How are these determined?
This description is provided by the seller.
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b
Users
No information available
Industries
- Hospital & Health Care
- Information Technology and Services
Market Segment
- 50% Mid-Market
- 39% Enterprise
Serviceaide ChangeGear Pros and Cons
How are these determined?
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Incident Management
5
Asset Management
4
Collaboration
4
Integrations
4
Task Management
4
Cons
Outdated Interface
4
Slow Performance
4
Missing Features
3
Slow Loading
3
Bugs
2
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lifecycle Visualization
Average: 8.8
7.3
Constant Monitoring
Average: 8.9
6.4
AI Text Generation
Average: 7.3
Seller Details
HQ Location
San Jose, CaliforniaTwitter
@ServiceAide11 Twitter followers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
