--- title: New Relic Reviews meta\_title: 'New Relic Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 586 reviews by the users' company size, role or industry to find out how New Relic works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 586 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Monitoring url: https://www.g2.com/categories/monitoring --- ### New Relic Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **easy and intuitive interface** of New Relic, simplifying navigation and usability significantly. [(150 mentions)](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1879438&qs=pros-and-cons#reviews) Users value the **real-time monitoring** capabilities of New Relic, enhancing their insights and application performance management. [(137 mentions)](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1880450&qs=pros-and-cons#reviews) Users value the **real-time monitoring** capabilities of New Relic, which enhance issue detection and resolution efficiency. [(117 mentions)](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1881664&qs=pros-and-cons#reviews) Users value the **comprehensive observability capabilities** of New Relic, enabling effective monitoring and insight into application performance. [(104 mentions)](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1879447&qs=pros-and-cons#reviews) Users appreciate the **detailed analytics** and customizable dashboards of New Relic, enhancing real-time insights and performance monitoring. [(90 mentions)](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1881837&qs=pros-and-cons#reviews) Users find New Relic's pricing model **expensive** , particularly for teams managing high data volumes or multiple users. [(83 mentions)](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1878762&qs=pros-and-cons#reviews) Users find the **pricing model expensive** for larger teams, particularly when dealing with high data volumes. [(68 mentions)](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1879597&qs=pros-and-cons#reviews) Users find the **steep learning curve** of New Relic challenging, requiring time to fully understand the platform. [(66 mentions)](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1880038&qs=pros-and-cons#reviews) Users find the **complexity** of New Relic's interface and pricing structure daunting, impacting ease of use. [(59 mentions)](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1879275&qs=pros-and-cons#reviews) Users find **difficult learning** curves with NRQL and feature overload, making onboarding and navigation challenging for newcomers. [(52 mentions)](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1880977&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of New Relic ##### 1. Ease of Use Users appreciate the **easy and intuitive interface** of New Relic, simplifying navigation and usability significantly. [ See 150 mentions ](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1879438&qs=pros-and-cons#reviews) See Related User Reviews AC Alexis C. Mid-Market (51-1000 emp.) 4.5/5 "Best overall observability platform on the market" What do you like about New Relic? Really close to us the customer and trying to help without over pushing on selling more. really like the relationship ![Rahul P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul P.") RP Rahul P. Small-Business (50 or fewer emp.) 5.0/5 "Real-Time Insights, Smooth Troubleshooting" What do you like about New Relic? I love using New Relic because it provides a clear, real-time view of my system's performance without having to navigate through multiple tools. This ##### 2. Real-time Monitoring Users value the **real-time monitoring** capabilities of New Relic, enhancing their insights and application performance management. [ See 137 mentions ](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1880450&qs=pros-and-cons#reviews) See Related User Reviews ![bhavik m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "bhavik m.") BM bhavik m. Small-Business (50 or fewer emp.) 5.0/5 "New Relic User Experience Review" What do you like about New Relic? New in new relic : in synthetic monitoring now simple browser alongwith ping monitoring is added. Synthetic step monitoring is best where we can check ![Rahul P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul P.") RP Rahul P. Small-Business (50 or fewer emp.) 5.0/5 "Real-Time Insights, Smooth Troubleshooting" What do you like about New Relic? I love using New Relic because it provides a clear, real-time view of my system's performance without having to navigate through multiple tools. This ##### 3. Monitoring Users value the **real-time monitoring** capabilities of New Relic, which enhance issue detection and resolution efficiency. [ See 117 mentions ](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1881664&qs=pros-and-cons#reviews) See Related User Reviews ![bhavik m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "bhavik m.") BM bhavik m. Small-Business (50 or fewer emp.) 5.0/5 "New Relic User Experience Review" What do you like about New Relic? New in new relic : in synthetic monitoring now simple browser alongwith ping monitoring is added. Synthetic step monitoring is best where we can check ![Ian B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian B.") IB Ian B. Mid-Market (51-1000 emp.) 4.5/5 "Complicated, but immensely helpful" What do you like about New Relic? Recently New Relic has become more useful for our teams to monitor performance in real-time or close to real-time to detect issues arising from deploy ##### 4. Insights Users value the **comprehensive observability capabilities** of New Relic, enabling effective monitoring and insight into application performance. [ See 104 mentions ](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1879447&qs=pros-and-cons#reviews) See Related User Reviews BB Bogendra B. Enterprise (\> 1000 emp.) 4.0/5 "Better insight into the product via new relic" What do you like about New Relic? Getting started with New Relic is refreshingly simple. The integrations are extensive enough that we rarely hit a use case it couldn't handle. More i ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.5/5 "One of the best observability platforms" What do you like about New Relic? One thing I like about New Relic is its move toward a more open and flexible observability platform. The unified telemetry data approach makes it easy ##### 5. Analytics Users appreciate the **detailed analytics** and customizable dashboards of New Relic, enhancing real-time insights and performance monitoring. [ See 90 mentions ](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1881837&qs=pros-and-cons#reviews) See Related User Reviews ![bhavik m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "bhavik m.") BM bhavik m. Small-Business (50 or fewer emp.) 5.0/5 "New Relic User Experience Review" What do you like about New Relic? New in new relic : in synthetic monitoring now simple browser alongwith ping monitoring is added. Synthetic step monitoring is best where we can check ![Ian B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian B.") IB Ian B. Mid-Market (51-1000 emp.) 4.5/5 "Complicated, but immensely helpful" What do you like about New Relic? Recently New Relic has become more useful for our teams to monitor performance in real-time or close to real-time to detect issues arising from deploy ### 5 Cons or Disadvantages of New Relic ##### 1. Expensive Users find New Relic's pricing model **expensive** , particularly for teams managing high data volumes or multiple users. [ See 83 mentions ](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1878762&qs=pros-and-cons#reviews) See Related User Reviews ![Vinayak B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinayak B.") VB Vinayak B. Small-Business (50 or fewer emp.) 4.0/5 "Best Tool for Monitoring Logs and Infrastructure" What do you dislike about New Relic? Their Offerings have improved, but the Management Panel has degraded performance, and frequent logouts ![Cory C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cory C.") CC Cory C. Mid-Market (51-1000 emp.) 5.0/5 "New Relic is a go to tool for us in observability" What do you dislike about New Relic? No that I can think of. It's a great platform! ##### 2. Pricing Issues Users find the **pricing model expensive** for larger teams, particularly when dealing with high data volumes. [ See 68 mentions ](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1879597&qs=pros-and-cons#reviews) See Related User Reviews ![Vinayak B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinayak B.") VB Vinayak B. Small-Business (50 or fewer emp.) 4.0/5 "Best Tool for Monitoring Logs and Infrastructure" What do you dislike about New Relic? Their Offerings have improved, but the Management Panel has degraded performance, and frequent logouts ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Effortless Setup and User-Friendly Experience" What do you dislike about New Relic? The main downside is the pricing and cost predictability. As data ingestion grows, especially with logs and custom metrics, costs can increase quickly ##### 3. Learning Curve Users find the **steep learning curve** of New Relic challenging, requiring time to fully understand the platform. [ See 66 mentions ](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1880038&qs=pros-and-cons#reviews) See Related User Reviews ![Ian B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian B.") IB Ian B. Mid-Market (51-1000 emp.) 4.5/5 "Complicated, but immensely helpful" What do you dislike about New Relic? The UI and knowing where to go to find what you need continues to be the largest challenge. Managing access, user counts etc. when the account a& AC Alexis C. Mid-Market (51-1000 emp.) 4.5/5 "Best overall observability platform on the market" What do you dislike about New Relic? Improve maybe a bit on simplicity. Some users we have do not need the full power of newrelic. Sure we could build easy dashboard for them, but even ne ##### 4. Complexity Users find the **complexity** of New Relic's interface and pricing structure daunting, impacting ease of use. [ See 59 mentions ](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1879275&qs=pros-and-cons#reviews) See Related User Reviews ![Rahul P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul P.") RP Rahul P. Small-Business (50 or fewer emp.) 5.0/5 "Real-Time Insights, Smooth Troubleshooting" What do you dislike about New Relic? I find some areas of New Relic a bit heavy when it comes to navigation, as it requires going through too many menus to reach specific details. Additio ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.5/5 "One of the best observability platforms" What do you dislike about New Relic? One thing that made me like New Relic less is that the platform can still feel quite complex, especially for new users. With so many features and conf ##### 5. Difficult Learning Users find **difficult learning** curves with NRQL and feature overload, making onboarding and navigation challenging for newcomers. [ See 52 mentions ](https://www.g2.com/products/new-relic/reviews?filters%5Bsentiment_snippet%5D=1880977&qs=pros-and-cons#reviews) See Related User Reviews ![Ian B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian B.") IB Ian B. Mid-Market (51-1000 emp.) 4.5/5 "Complicated, but immensely helpful" What do you dislike about New Relic? The UI and knowing where to go to find what you need continues to be the largest challenge. Managing access, user counts etc. when the account a& AC Alexis C. Mid-Market (51-1000 emp.) 4.5/5 "Best overall observability platform on the market" What do you dislike about New Relic? Improve maybe a bit on simplicity. Some users we have do not need the full power of newrelic. Sure we could build easy dashboard for them, but even ne ## Top-Rated Alternatives [ ![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace") Dynatrace 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews) [ ![Datadog](https://images.g2crowd.com/uploads/product/hd_favicon/1498834114/datadog.svg "Datadog") Datadog 4.4/5(726) ](https://www.g2.com/products/datadog/reviews) [ ![IBM Instana](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_24bb2b0b5af8e7d875ea09d767bcb097/ibm-instana.jpg "IBM Instana") IBM Instana 4.4/5(481) ](https://www.g2.com/products/ibm-instana/reviews) [ View All Alternatives ](https://www.g2.com/products/new-relic/competitors/alternatives) ![Ravindra N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravindra N.") RN Ravindra N. SDET - 2 Oil & Energy Enterprise (\> 1000 emp.) 7/1/2026 "End-to-End Observability That Makes Troubleshooting Faster" 4.5/5 What do you like best about New Relic? What I like most about New Relic is its end-to-end application performance monitoring and real-time observability. It provides a unified view of application health, making it easier to detect, investigate, and resolve performance issues. Comprehensive Application Performance Monitoring (APM). Real-time monitoring of applications, infrastructure, and services. Distributed tracing for identifying bottlenecks across microservices. Custom dashboards and alerts for proactive monitoring. Detailed error analytics and performance insights. The most valuable feature is distributed tracing. It helps track requests across multiple services, making it much easier to identify the root cause of latency or application failures in complex environments. The biggest benefit is faster troubleshooting. Instead of manually correlating logs and metrics from different systems, New Relic provides the visibility needed to diagnose issues quickly, improve application performance, and maintain a better user experience. Review collected by and hosted on G2.com. What do you dislike about New Relic? The biggest challenge is balancing observability with cost. As applications scale and generate more logs, metrics, and traces, it's important to optimize what is collected to keep costs under control. Creating advanced dashboards and custom queries may require additional expertise. Managing data retention and ingestion costs requires careful planning. Some alerts need fine-tuning to avoid unnecessary notifications. Review collected by and hosted on G2.com. What problems is New Relic solving and how is that benefiting you? New Relic solves the problem of limited visibility into application performance and system health. Instead of relying on separate tools for logs, metrics, and performance monitoring, it provides a unified platform to monitor applications, infrastructure, and user experience. Detects performance bottlenecks and application issues in real time. Centralizes metrics, traces, logs, and error data in one platform. Helps identify the root cause of production incidents faster. Provides proactive alerts to minimize downtime. Monitors APIs, databases, infrastructure, and application performance from a single dashboard. In my day-to-day work as an SDET, I use New Relic to monitor application performance after deployments, investigate API latency, analyze errors, and validate system stability. Having end-to-end visibility into application behavior helps me collaborate more effectively with developers and operations teams. The biggest benefit is faster incident resolution. By correlating performance metrics, traces, and errors in one place, New Relic reduces troubleshooting time, improves application reliability, and helps deliver a better experience for end users. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![bhavik m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "bhavik m.") BM bhavik m. System Administrator Computer Software Small-Business (50 or fewer emp.) 12/30/2024 "New Relic User Experience Review" 5/5 What do you like best about New Relic? New in new relic : in synthetic monitoring now simple browser alongwith ping monitoring is added. Synthetic step monitoring is best where we can check health status of e-commerce site at specific interval. New layout comes in picture which is very interactive, calles as catalogues in new relic terms. Where can monitor and switch to any application directly without nevigating anywhere else. NRQL is improved and many other attributes are added. Dashboards tiles are improved then earlier. Distributed tracing has limited scope earlier but since last 1 year it is also improved and in much depth transactions can get monitored and anyone can more closue to root cause of the issue. So yes, distributed tracing is quite best thing. Review collected by and hosted on G2.com. What do you dislike about New Relic? Yes, still lagging issue is facing. When we click on dashboards to monitor and click on any log to open, it takes much longer to open. Rest all things seems good. Review collected by and hosted on G2.com. What problems is New Relic solving and how is that benefiting you? Any infrastructure related issues, Application response time related issues can be identified and alerted to specific people very smoothly and timely. Review collected by and hosted on G2.com. Show More 6/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rahul P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul P.") RP Rahul P. Software Developer Computer Software Small-Business (50 or fewer emp.) 11/28/2025 "Real-Time Insights, Smooth Troubleshooting" 5/5 What do you like best about New Relic? I love using New Relic because it provides a clear, real-time view of my system's performance without having to navigate through multiple tools. This aspect is incredibly valuable for me, as it allows me to catch issues the moment they begin, saving me time and making troubleshooting much smoother. I also appreciate how straightforward the initial setup was; installing the agent and getting basic metrics took very little time. Additionally, using New Relic alongside our logging tools and deployment pipeline helps me to connect logs, metrics, and release changes seamlessly, allowing for a comprehensive understanding of issues in context. Overall, New Relic is reliable and effective in providing good visibility into performance. Review collected by and hosted on G2.com. What do you dislike about New Relic? I find some areas of New Relic a bit heavy when it comes to navigation, as it requires going through too many menus to reach specific details. Additionally, the loading time could be improved, especially when switching between dashboards during peak traffic moments when quick insights are crucial. Review collected by and hosted on G2.com. What problems is New Relic solving and how is that benefiting you? I use New Relic to monitor application performance and track issues, helping me spot problems early and reducing troubleshooting time. It's reliable, provides a real-time view, and integrates well with other tools to enhance context understanding. Review collected by and hosted on G2.com. Show More 5/31/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite SK Sabina K. IT Operations Manager Mid-Market (51-1000 emp.) 4/28/2026 "New Relic Unlocks Powerful Insights with Versatile Dashboards and Browser Monitoring" 4.5/5 What do you like best about New Relic? The way we monitor our application and analyze performance issues has improved enormously since introducing New Relic, as we get new insights that were hidden from us previously. Its versatile dashboards allow team members to select the metrics that are relevant to their area of focus. Moreover, the browser monitoring capability has proven to be a useful as it has helped us to discover frontend performance issues that had a detrimental effect on user retention. Review collected by and hosted on G2.com. What do you dislike about New Relic? The pricing structure is volatile and easily scales with high volumes of publication/population rates, which can make budgeting complex. The API also has some advanced functionality only available with the higher-end plans, which feels restrictive for teams with limited enterprise budgets. Review collected by and hosted on G2.com. What problems is New Relic solving and how is that benefiting you? New Relic has addressed the issue of monitoring silos by bringing together our application, infrastructure and user experience monitoring in one place. This has allowed our team to diagnose incidents quicker, which in turn means that we can fix problems quicker, providing our users with a better product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RH Ramkumar H. Senior Consultant Mid-Market (51-1000 emp.) 6/30/2026 "New Relic: Unified, Real‑Time Observability That Turns Multi‑Service Chaos into Clarity" 4.5/5 What do you like best about New Relic? The best thing about New Relic, in my view as an observability‑focused AI, is its ability to turn chaotic, multi‑service systems into something you can actually reason about. The platform gives you a single, correlated, queryable source of truth across APM, logs, infra, browser, mobile, synthetics, and custom telemetry, and that changes how teams troubleshoot, optimize, and ship. New Relic’s strongest advantage is unified, real‑time observability that lets you see exactly where a problem starts, how it propagates, and what to fix first. Review collected by and hosted on G2.com. What do you dislike about New Relic? Signal noise — Alerts can get overwhelming if not tuned well. Out oft hebox policies often fire too frequently, and correlation doesn’t always group incidents the way you expect. Steep learning curve — NRQL is powerful, but not intuitive for beginners. Querying events vs metrics vs logs requires mental overhead. UI complexity — The interface is feature rich, but sometimes cluttered. Finding the exact trace, entity, or dashboard can take more clicks than necessary. Review collected by and hosted on G2.com. What problems is New Relic solving and how is that benefiting you? New Relic solves the core observability problems that make modern systems hard to understand, and that directly benefits you in practice by making debugging, performance tuning, and NVF exam preparation dramatically easier. Fragmented telemetry — In most systems, logs live in one place, metrics in another, traces somewhere else. New Relic unifies them so you can correlate everything instantly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ian B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian B.") IB Ian B. Director of CMS Development Mid-Market (51-1000 emp.) 4/27/2023 "Complicated, but immensely helpful" 4.5/5 What do you like best about New Relic? Recently New Relic has become more useful for our teams to monitor performance in real-time or close to real-time to detect issues arising from deployments. This is particularly the case as some hosting providers are providing this aspects information in less convenient ways than they used to. Review collected by and hosted on G2.com. What do you dislike about New Relic? The UI and knowing where to go to find what you need continues to be the largest challenge. Managing access, user counts etc. when the account a& integration is provided by a third-party can also be confusing. Ideally the user account limits would match what the platform provider says, but they do not in my experience. (New Relic seems to allow more than the third-party says) Review collected by and hosted on G2.com. What problems is New Relic solving and how is that benefiting you? Alerts for performance degradation, scheduled jobs, uptime monitoring, synthetics Review collected by and hosted on G2.com. Show More 6/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite AC Alexis C. Senior DevSecOps Engineer Mid-Market (51-1000 emp.) 4/19/2023 "Best overall observability platform on the market" 4.5/5 What do you like best about New Relic? Really close to us the customer and trying to help without over pushing on selling more. really like the relationship Review collected by and hosted on G2.com. What do you dislike about New Relic? Improve maybe a bit on simplicity. Some users we have do not need the full power of newrelic. Sure we could build easy dashboard for them, but even new users that never used newrelic that need to use it get lost quick and the onboarding is painful for them. They aren't useful for a while because they dont know how to navigate Review collected by and hosted on G2.com. What problems is New Relic solving and how is that benefiting you? Giving us data about our apps. helping us troubleshoot weird problems and edge cases after they happened. Getting notified in cases where our app is performing badly. Review collected by and hosted on G2.com. Show More 6/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite SB Sunil B. Senior Manager Enterprise (\> 1000 emp.) 8/22/2023 "Best application performance manager tool" 5/5 What do you like best about New Relic? It has become my favorite choice now because it is upgrading features, it has now started understanding user patterns, application performance. It has become very easy to troubleshoot things faster. We are getting all our monitoring AI-Assisted now. , its response time has increased and predictions too. It is now able to connect with Service now and other tools . Review collected by and hosted on G2.com. What do you dislike about New Relic? It has a become you favorite application . With time it is making all necessary changes to the tool. Review collected by and hosted on G2.com. What problems is New Relic solving and how is that benefiting you? The problem which New relic is solving for us is interms of tracking our customers . We got great insights of the traffic/users/customers who is looking into our web and mobile applications . We are now able to concentrate on parts of application which is being widely looked at it first Review collected by and hosted on G2.com. Show More 7/3/2026 Validated ReviewerIncentivizedSource: G2 invite RK Raghavareddy k. Associate software engineer Information Technology and Services Mid-Market (51-1000 emp.) 2/4/2026 "End-to-End E‑commerce Monitoring That Quickly Pinpoints Checkout Friction" 4.5/5 What do you like best about New Relic? New Relic gives end‑to‑end monitoring across every touchpoint—from browsing to checkout—so you can quickly pinpoint friction that affects conversions. It allows you to model critical journeys like checkout and fulfilment and see how performance issues impact revenue. For an e‑commerce business, this is huge: even small slowdowns at checkout can hurt conversion rates. New Relic’s DEM tools monitor real customer interactions on web and mobile without blind spots. It provides: Real‑user monitoring Synthetic checks Session replay to view exactly what users experienced This helps diagnose issues fast and connects frontend errors with backend causes. Review collected by and hosted on G2.com. What do you dislike about New Relic? New Relic can feel complex for newcomers. The platform is powerful, but understanding all its dashboards, APM details, and configuration options takes significant time. Many reviewers note that onboarding requires a noticeable investment, especially for teams new to observability tools. Review collected by and hosted on G2.com. What problems is New Relic solving and how is that benefiting you? Lack of visibility into the customer journey Problem: E‑commerce teams often struggle to understand exactly where users encounter friction—slow product pages, checkout failures, or payment gateway delays. How New Relic solves it: New Relic provides end‑to‑end visibility of critical journeys like checkout and fulfillment, showing which technical issues directly impact revenue Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BB Bogendra B. Lead Architect Enterprise (\> 1000 emp.) 4/28/2023 "Better insight into the product via new relic" 4/5 What do you like best about New Relic? Getting started with New Relic is refreshingly simple. The integrations are extensive enough that we rarely hit a use case it couldn't handle. More importantly, the observability it provides has genuinely changed how our team makes decisions — we're no longer flying blind in production. Review collected by and hosted on G2.com. What do you dislike about New Relic? Memory usage is an area that needs attention. When tracing code that runs in loops with complex, deeply nested objects, the agent holds the full object graph in memory — eventually leading to OOM errors or stack overflows. We hit this repeatedly across multiple workflows and had to disable tracing on those flows entirely, significantly reducing our visibility. A mechanism to cap object graph depth or stream rather than hold trace data would make the tool much more viable for complex, high-throughput applications. Review collected by and hosted on G2.com. What problems is New Relic solving and how is that benefiting you? As I mentioned earlier, it helps bring better observability. It provides insights into the product that helps optimize it based on this information, rather than just trying to optimize by trial. This helped us to trace a request origin across different front ends and UI interfaces that our product supports. This lead to understand the complete request flow end-to-end and thereby helping to take corrective actions where needed. Review collected by and hosted on G2.com. 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