[ inciden... Reviews ](https://www.g2.com/products/incident-io/reviews) [ inciden... Reviews ](https://www.g2.com/products/incident-io/reviews) # incident.io Pricing Overview [Editedit](https://my.g2.com/incident-io/pricings) Free Trial ## incident.io Pricing Key Insights Last updated on Apr 30, 2026 * * * incident.io offers **4 pricing editions** , starting at **$0**. incident.io pricing tiers are designed to support different usage levels and team sizes. incident.io also offers a **free trial**. Higher-tier plans are available via direct consultation with the vendor. Compare the incident.io pricing table below to figure out the best fit for your needs. * * * Basic — $0 / 5 Users Team — $15 / 1 User Per Month Pro — $25 / 1 User Per Month Enterprise — Contact Us / Per Year Rated 4.8 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Basic Free 5 Users For individuals and early stage teams - On-call and alerting - Slack native incident reponse - Beautiful status page - Supercharged AI and Workflows - Slack community support Show More Team Starting at $15.00 1 User Per Month Simple and effective all-in-one incident management, perfect for smaller teams. - On-call and alerting - Slack native incident response - Beautiful status page - Supercharged AI and Workflows - On-call +$10 per selected user/month Show More Pro Starting at $25.00 1 User Per Month Powerful end-to-end incident management for larger and more mature organizations. - On-call and alerting - Slack native incident response - Beautiful status page - Supercharged AI and Workflows - Advanced insights and AI Assistant - Seamless post-incident process - Private incidents and Policies - On-call + $20 per selected user/month Show More Enterprise Contact Us Per Year Advanced incident management, with additional security, support, and control. - On-call and alerting - Slack native incident response - Beautiful status page - Unlimited Policies - Supercharged AI and Workflows - Advanced insights and AI Assistant - Seamless post-incident process - Private incidents and Policies - Dedicated account manager - Advanced access control - Multiple environments - Contact us for on-call pricing Show More Pricing information for incident.io is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase incident.io must be conducted with the seller. Pricing information was last updated on November 07, 2024 Show More ## incident.io Pricing FAQs Generated using AI Is incident.io free, or does it offer a free trial? Yes. According to G2 data, incident.io offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. How much does incident.io cost in 2026? According to G2 data, incident.io pricing in 2026 starts at $15.00 and can reach $25.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the incident.io's official pricing page for the most current details. Who is incident.io pricing best suited for? According to G2 reviewers, incident.io's pricing is best suited for mid-market companies in technology, financial services, and SaaS industries, where structured, scalable incident response is critical. The Team plan fits smaller engineering teams seeking Slack-native coordination without heavy configuration overhead. G2 reviews from enterprise segments highlight that larger organizations with mature incident management needs gravitate toward the Pro and Enterprise tiers for advanced insights, private incidents, and dedicated account management. Small businesses on G2 note the free Basic tier provides a solid starting point, though some flag that meaningful automation and integrations may require upgrading to paid plans sooner than expected. What are the key differences between the free and paid versions of incident.io? incident.io's Basic tier is free and covers on-call and alerting, Slack-native incident response, a status page, and AI and workflow features, making it viable for individuals and early-stage teams. incident.io's paid plans, starting at $15/month for Team and $25/month for Pro, unlock more robust capabilities. G2 reviewers note that advanced insights, the AI Assistant, private incidents, policies, and a seamless post-incident process are reserved for Pro and above. One G2 reviewer specifically flagged that some of the best features require the top-tier plan. Enterprise pricing is custom and adds dedicated support, advanced access control, and multiple environments. Is incident.io considered good value for its pricing? G2 reviewers overwhelmingly rate incident.io at 4.5 to 5.0 stars, signaling strong perceived value despite some pricing concerns. Several G2 users from small businesses note the price jump between tiers can be steep, particularly when needing more than a few integrations or workflows. One reviewer explicitly flagged that the per-responder licensing model adds friction for teams with occasional users. However, the vast majority of G2 reviewers across mid-market and enterprise segments describe incident.io's pricing as justified given its Slack-native workflow automation, AI features, consolidated tooling replacing multiple vendors, and exceptional customer support that frequently resolves issues within hours. ## Top-Rated Alternatives [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![FireHydrant](https://images.g2crowd.com/uploads/product/hd_favicon/e484c59893c3e80a009278ec43322db9/firehydrant-firehydrant.svg "FireHydrant") FireHydrant 4.5/5(143) ](https://www.g2.com/products/firehydrant-firehydrant/reviews) [ ![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly") Rootly 4.7/5(127) ](https://www.g2.com/products/rootly/reviews) [ View All Alternatives ](https://www.g2.com/products/incident-io/competitors/alternatives) ## incident.io Pricing Reviews (2) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/10/2026 "incident.io: Flexible Catalog, AI Investigations, and an Intuitive Slack-First Experience" 5/5 What do you like best about incident.io? There are a lot of things I like about incident.io. The Catalog is one of the standout features. It's incredibly flexible and makes it easy to connect incidents to the people, services, teams, and other metadata that matter to your organisation. Once it's configured, it becomes a really powerful source of context during incidents and post incident reviews. Their AI-powered investigations feature is also a game changer. It helps surface relevant information quickly, reduces the manual effort involved in triaging incidents, and supports faster, more informed decision-making during high-pressure situations. The user experience is also excellent. The interface is intuitive, the workflows feel cohesive, and everything fits together naturally. The Slack integration is especially well done. People can start running incidents with very little training, which has made adoption across engineering straightforward. Finally, the support team has been exceptional. They're responsive, knowledgeable, and genuinely care about helping their customers succeed. Every interaction has felt collaborative rather than transactional, which is something I really value. Review collected by and hosted on G2.com. What do you dislike about incident.io? There isn't much I dislike about the product. If I had to pick something, it would be that some of the more advanced configuration and workflow features can take a bit of time to fully understand. That's partly because the platform is quite powerful, but it does mean there's a learning curve for administrators. I'd also love to see continued investment in reporting and analytics. The current capabilities are good, but there is room for deeper insights into incident trends and operational health. Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? incident.io gives us a consistent, low friction way to manage incidents from start to finish. It standardises how incidents are declared, coordinated, communicated, and reviewed, while integrating with the tools our engineers already use. The Slack integration makes adoption easy, and the Catalog provides valuable context by linking incidents to the right services, teams, and ownership information. As a result, we spend less time managing the incident process and more time resolving customer issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/17/2026 "Deep Customization Made Easy to Navigate" 4/5 What do you like best about incident.io? I really appreciate the depth of customization available, and the fact that most of it can be managed through Infrastructure as Code. The incident experience on Slack is also top-tier. Review collected by and hosted on G2.com. What do you dislike about incident.io? Setup can feel overwhelming at first, mainly because there are so many settings and customization options available. Review collected by and hosted on G2.com. What problems is incident.io solving and how is that benefiting you? incident.io automates a fair chunk of our incident response workflow. It takes care of some of the usually tedious parts, like managing rotas, merging multiple alerts into a single incident, and generating reports so we can track our incident rate and how effective our responses are. Review collected by and hosted on G2.com. Show More Response from Cristina Carnazzo of incident.io [Editedit](https://www.g2.com/survey_responses/incident-io-review-13116145/official_response/edit) Thanks so much for taking the time to review us! Great to hear the customization and Infrastructure-as-Code approach are working well, and that the Slack experience is top-tier. I hear you on setup feeling overwhelming with so many options, I'll share that with the team, and let me know if we can help you fine-tune anything. Thanks again for being a customer! 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