Best Incident Management Software with Ticket creation Capabilities

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 152

Category Stats (Sep 2026)

  • Average Rating: 4.43/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Cutover (+0.78%) - Among all products in this category, Cutover recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 17,800+ Authentic Reviews
  • 152+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, New Relic, PagerDuty, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=new-relic&focus%5B%5D=pagerduty&focus%5B%5D=incident-io)

ServiceNow IT Service Management

ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government. It is designed for organizations that need to manage high volumes of IT service requests, incidents, and changes while reducing manual effort and improving response times. Typical users include service desk agents, incident managers, change managers, problem managers, IT operations leaders, and platform administrators. Core capabilities include: 1) Incident management: Automatically classify, prioritize, route, and resolve incidents using AI. AI agents can handle routine issues end-to-end without human intervention, from password resets to common access requests, while escalating complex cases to the right team with full context attached. 2) Change management: Assess risk, automate approvals, and manage change schedules with CMDB-powered impact analysis. Standard and low-risk changes can be automated to reduce bottlenecks, while high-risk changes go through structured review workflows. 3) Problem management: Identify root causes of recurring incidents and create known error records to prevent repeat issues. Problem workflows connect directly to incident data, so patterns surface faster and fixes reach the service desk without manual handoffs. 4) Service request fulfillment: Provide employees with a self-service catalog backed by AI-powered search and a virtual agent that can resolve common requests without a ticket reaching a human agent. 5) Knowledge management: Capture, organize, and surface institutional knowledge so agents and employees can find answers faster. AI suggests relevant knowledge articles during incident handling and self-service interactions, reducing repeat work across the service desk. ServiceNow ITSM uses platform-native AI and AI agents to automate routine IT work that traditionally required manual effort such as ticket classification, assignment, initial diagnosis, and common resolutions. This is distinct from bolt-on AI tools because the AI operates on the same data model as the service management workflows, which means it has real-time access to the CMDB, incident history, change schedules, and knowledge base without requiring separate integrations. The product also connects to ServiceNow IT Operations Management (ITOM), enabling organizations to extend from reactive IT service delivery to proactive and autonomous service operations. When ITSM and ITOM run on the same platform, operational events detected in the infrastructure can automatically generate and route incidents, attach root cause context, and trigger resolution workflows, ultimately reducing the gap between when an issue occurs and when it's resolved. ServiceNow ITSM aligns with ITIL practices and supports organizations at various stages of IT maturity, whether they are consolidating from fragmented point tools or extending an existing ServiceNow deployment into AI-driven automation.

Average Rating: 4.5/5.0

Total Reviews: 1,833

How Do G2 Users Rate ServiceNow IT Service Management?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.9/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind ServiceNow IT Service Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Consultant, Software Engineer
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 65% Large, 20% Medium

What Do G2 Reviewers Say About ServiceNow IT Service Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ServiceNow IT Service Management, simplifying management and reporting tasks efficiently.
  • Users value the rich functionality of ServiceNow ITSM for efficient incident management and streamlined processes.
  • Users commend the streamlined efficiency of ServiceNow IT Service Management for tracking and improving IT service delivery.
  • Users value the extensive and customizable features of ServiceNow IT Service Management, benefiting from its continuous evolution and community support.
  • Users appreciate the strong automation capabilities of ServiceNow, enhancing operational efficiency and streamlining IT operations seamlessly.
Cons
  • Users find the learning curve steep, requiring significant effort and prior knowledge to utilize ServiceNow effectively.
  • Users find the licensing and implementation costs too high, which can be a barrier for smaller organizations.
  • Users find the complexity of configuring and customizing ServiceNow overwhelming, especially without dedicated expertise or training.
  • Users find the limited customization in ServiceNow ITSM can lead to difficulties in obtaining desired data effectively.
  • Users face customization difficulties with ServiceNow IT Service Management, particularly due to its complexity and high costs.

What Are Recent G2 Reviews of ServiceNow IT Service Management?

What Are G2 Users Discussing About ServiceNow IT Service Management?

Jira Service Management

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.

Average Rating: 4.3/5.0

Total Reviews: 961

How Do G2 Users Rate Jira Service Management?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.9/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.0/10 (Category avg: 7.3/10)

Who Is the Company Behind Jira Service Management?

  • Seller: Atlassian
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 38% Large

What Do G2 Reviewers Say About Jira Service Management?

AI-generated summary from verified user reviews

Pros
  • Users find Jira Service Management's ease of use enhances collaboration and streamlines workflows across departments.
  • Users value the seamless integration with Jira Software and Confluence, enhancing collaboration across teams effectively.
  • Users value the built-in automation in Jira Service Management, as it significantly reduces manual work and improves efficiency.
  • Users value the user-friendly ticket management of Jira Service Management, enabling efficient incident tracking and context-rich resolutions.
  • Users value the efficient tracking in Jira Service Management, enhancing transparency and accountability across teams.
Cons
  • Users struggle with the steep learning curve of Jira Service Management, making it challenging for new or non-technical teams.
  • Users find the steep learning curve of Jira Service Management challenging, especially for newcomers and non-technical teams.
  • Users find the steep learning curve of Jira Service Management daunting, impacting adoption and user experience.
  • Users find the complex setup of Jira Service Management challenging, especially for newcomers and non-technical teams.
  • Users find the UI confusing and overwhelming, especially for quick tasks and new users navigating the system.

What Are Recent G2 Reviews of Jira Service Management?

What Are G2 Users Discussing About Jira Service Management?

xMatters

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.

Average Rating: 4.5/5.0

Total Reviews: 767

How Do G2 Users Rate xMatters?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind xMatters?

  • Seller: Everbridge
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Vienna, VA
  • Twitter: @Everbridge
    4,786 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,617 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Incident Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 58% Large, 27% Medium

What Do G2 Reviewers Say About xMatters?

AI-generated summary from verified user reviews

Pros
  • Users praise the efficient alerting system of xMatters, which automates urgent communications and ensures timely responses.
  • Users appreciate the ease of use of xMatters, praising its automation and simple setup for effective incident management.
  • Users value the reliable alert management of xMatters, enhancing communication and reducing chaos during critical incidents.
  • Users highlight the time-saving automation of escalation chains, enhancing incident management and response efficiency.
  • Users value the efficient notifications from xMatters, enhancing communication and response during incidents seamlessly.
Cons
  • Users find the complexity of setup and learning curves challenging, particularly for workflows and scheduling features.
  • Users find the learning curve steep for xMatters, requiring time and training to navigate its complex interface.
  • Users find the alert dependencies need improvement, as they can lead to unnecessary disruptions during incident management.
  • Users find the complex setup of xMatters time-consuming and frustrating, impacting overall user satisfaction.
  • Users find the difficult setup of xMatters complicated, especially for teams lacking technical expertise.

What Are Recent G2 Reviews of xMatters?

What Are G2 Users Discussing About xMatters?

Freshservice

Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.

Average Rating: 4.6/5.0

Total Reviews: 1,308

How Do G2 Users Rate Freshservice?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.8/10 (Category avg: 7.3/10)

Who Is the Company Behind Freshservice?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, IT Director
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 61% Medium, 21% Large

What Do G2 Reviewers Say About Freshservice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Freshservice, finding it intuitive and efficient for ticket management.
  • Users enjoy the user-friendly interface and extensive features of Freshservice, making task management effortless and customizable.
  • Users value the automation capabilities of Freshservice, allowing for streamlined processes and effective management of tasks.
  • Users value the seamless integrations of Freshservice, enhancing operational efficiency and simplifying workflows significantly.
  • Users appreciate the ease of use of Freshservice's ticketing system, enhancing efficiency and streamlining requests seamlessly.
Cons
  • Users find the missing features in Freshservice to be a significant limitation, impacting their overall efficiency.
  • Users often encounter limited features in Freshservice, hindering effective workflow and making management cumbersome.
  • Users find the steep learning curve of Freshservice challenging, due to customization complexities and lack of tutorials.
  • Users find the limited customization options of Freshservice frustrating and challenging for tailoring their experience effectively.

What Are Recent G2 Reviews of Freshservice?

What Are G2 Users Discussing About Freshservice?

PagerDuty

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial

Average Rating: 4.5/5.0

Total Reviews: 950

How Do G2 Users Rate PagerDuty?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.1/10 (Category avg: 7.3/10)

Who Is the Company Behind PagerDuty?

  • Seller: PagerDuty
  • Company Website:
  • Year Founded: 2009
  • HQ Location: San Francisco, CA
  • Twitter: @pagerduty
    24,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,718 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Medium, 38% Large

What Do G2 Reviewers Say About PagerDuty?

AI-generated summary from verified user reviews

Pros
  • Users praise automated and priority-based notifications on PagerDuty, ensuring timely responses across global teams and services.
  • Users value the automated and priority-based notifications of PagerDuty, enhancing incident response and team organization.
  • Users value the reliable and easy management of on-call alerts in PagerDuty, enhancing team collaboration and integration.
  • Users commend the ease of use of PagerDuty, highlighting its intuitive scheduling and mobile app for quick responses.
  • Users appreciate the easy integrations of PagerDuty with various tools, enhancing incident management and collaboration.
Cons
  • Users find the alert issues with PagerDuty can cause confusion and lack the flexibility desired for integrations.
  • Users find PagerDuty to be expensive, particularly for small teams and the AI feature plan.
  • Users find the inefficient alert system can lead to overwhelming notifications and a complex user experience.
  • Users find the complexity of the interface and configuration challenging, especially for new users adapting to PagerDuty.

What Are Recent G2 Reviews of PagerDuty?

What Are G2 Users Discussing About PagerDuty?

SolarWinds Service Desk

Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery.

Average Rating: 4.3/5.0

Total Reviews: 777

How Do G2 Users Rate SolarWinds Service Desk?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.4/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.4/10 (Category avg: 9.0/10)
  • AI Text Generation: 5.9/10 (Category avg: 7.3/10)

Who Is the Company Behind SolarWinds Service Desk?

  • Seller: SolarWinds Worldwide LLC
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 67% Medium, 23% Large

What Do G2 Reviewers Say About SolarWinds Service Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the improved visibility of tickets and insights provided by SolarWinds Service Desk for asset management.
  • Users value the integrated ticketing and incident tracking in SolarWinds Service Desk, enhancing issue resolution and reporting.
  • Users appreciate the customer satisfaction with SolarWinds Service Desk for its ease of use and excellent support.
  • Users value the customizable fields in SolarWinds Service Desk, enhancing workflow management to meet their unique needs.
  • Users appreciate the easy navigation and editing capabilities in incident management, enhancing issue resolution and user experience.
Cons
  • Users express concerns about insufficient information, impacting device management and requiring manual troubleshooting for discrepancies.
  • Users feel that SolarWinds Service Desk is quite expensive compared to other helpdesk solutions available.
  • Users feel there are limitations in customization for asset inventory, hindering flexibility for large enterprises' needs.
  • Users express concerns over the limited features of SolarWinds Service Desk, indicating a need for more customizations and integrations.
  • Users find the missing features in SolarWinds Service Desk limit its effectiveness for large enterprise needs.

What Are Recent G2 Reviews of SolarWinds Service Desk?

What Are G2 Users Discussing About SolarWinds Service Desk?

Xurrent IMR

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

Average Rating: 4.5/5.0

Total Reviews: 193

How Do G2 Users Rate Xurrent IMR?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.6/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.1/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.7/10 (Category avg: 7.3/10)

Who Is the Company Behind Xurrent IMR?

  • Seller: Xurrent
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Santa Barbara, US
  • Twitter: @4me
    250 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 26% Small

What Do G2 Reviewers Say About Xurrent IMR?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Xurrent IMR, noting its simple implementation and user-friendly interface.
  • Users appreciate the easy handling of alerts in Xurrent IMR, enhancing notification management and communication seamlessly.
  • Users value the seamless integrations Xurrent IMR offers, enhancing their systems and improving overall efficiency.
  • Users praise the quick and helpful customer support of Xurrent IMR, enhancing their overall experience significantly.
  • Users love the smooth and intuitive UI of Xurrent IMR, making it easy for beginners to navigate.
Cons
  • Users find the missing features in Xurrent IMR limit its functionality and hinder effective incident management.
  • Users often face notification issues with Xurrent IMR, leading to missed updates and confusion during on-call swaps.
  • Users face scheduling issues with Xurrent IMR due to non-intuitive UI and complicated access for team collaboration.
  • Users find the learning curve steep for Zenduty, especially those new to incident management and its terminology.
  • Users note feature issues with Xurrent IMR, including navigation challenges and the need for enhanced automation and reporting.

What Are Recent G2 Reviews of Xurrent IMR?

What Are G2 Users Discussing About Xurrent IMR?

BigPanda

BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment.

Average Rating: 4.5/5.0

Total Reviews: 153

How Do G2 Users Rate BigPanda?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.4/10 (Category avg: 9.0/10)

Who Is the Company Behind BigPanda?

  • Seller: BigPanda
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Mountain View, California
  • Twitter: @bigpanda
    3,072 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    336 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Developer, Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 49% Large, 35% Small

What Do G2 Reviewers Say About BigPanda?

AI-generated summary from verified user reviews

Pros
  • Users value the effective noise reduction and automation of workflows in BigPanda's alerting system for incident management.
  • Users value the effective alert management of BigPanda, which reduces noise and streamlines incident management.
  • Users value the automation in BigPanda, which effectively reduces noise and streamlines incident management.
  • Users benefit from easy integrations in BigPanda, enhancing incident management and automation processes effectively.
  • Users value the automation of workflows, which effectively reduces noise and streamlines incident management in BigPanda.

What Are Recent G2 Reviews of BigPanda?

What Are G2 Users Discussing About BigPanda?

Opsgenie

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com

Average Rating: 4.2/5.0

Total Reviews: 53

How Do G2 Users Rate Opsgenie?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.3/10 (Category avg: 7.3/10)

Who Is the Company Behind Opsgenie?

  • Seller: Atlassian
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®
  • Ownership: NASDAQ:TEAM

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 28% Small

What Do G2 Reviewers Say About Opsgenie?

AI-generated summary from verified user reviews

Pros
  • Users value the extensive integration options for alerts in Opsgenie, enhancing organization and efficiency.
  • Users love the integration capabilities of Opsgenie, enabling alerts from various tools and effective tag management.
  • Users value the automation capabilities of Opsgenie, enhancing alerts and facilitating efficient team management.
  • Users find Opsgenie to be easy to use, simplifying the management of their rotating on-call schedule.
  • Users value the easy integrations with multiple tools, enhancing alert management and resource organization in Opsgenie.
Cons
  • Users experience a noticeable learning curve due to Atlassian's changes in Opsgenie's integration with Jira Service Management.
  • Users experience a steep learning curve due to changes in navigation and integration with Jira Service Management.

What Are Recent G2 Reviews of Opsgenie?

What Are G2 Users Discussing About Opsgenie?

OpsRamp

OpsRamp’s modern, SaaS-based platform provides enterprise IT teams and managed service providers comprehensive IT operations management (ITOM) from discovery to monitoring to remediation and automation in a single, unified solution.

Average Rating: 4.1/5.0

Total Reviews: 22

How Do G2 Users Rate OpsRamp?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 7.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.8/10 (Category avg: 9.0/10)
  • AI Text Generation: 10.0/10 (Category avg: 7.3/10)

Who Is the Company Behind OpsRamp?

  • Seller: OpsRamp
  • Year Founded: 2014
  • HQ Location: San Jose, CA
  • Twitter: @OpsRamp
    1,451 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    154 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 54% Large, 29% Medium

What Do G2 Reviewers Say About OpsRamp?

AI-generated summary from verified user reviews

Pros
  • Users admire the outstanding customer support from OpsRamp, ensuring their queries are swiftly addressed and resolved.
  • Users praise the outstanding customer support of OpsRamp, addressing queries effectively and enhancing user experience.
  • Users appreciate the customizability of OpsRamp, enabling tailored monitoring and integration with existing IT systems effortlessly.
  • Users appreciate the user-friendly interface of OpsRamp, enabling effortless discovery and monitoring of infrastructure.
  • Users commend the ease of use in OpsRamp, benefiting from a user-friendly interface and excellent support.
Cons
  • Users find OpsRamp expensive for smaller organizations, especially when compared to more affordable alternatives.
  • Users find the high licensing cost prohibitive, especially for smaller organizations compared to alternative options.
  • Users find the pricing high for smaller organizations, especially compared to other alternatives available in the market.
  • Users experience slow performance in OpsRamp dashboards, particularly when retrieving data from larger environments.

What Are Recent G2 Reviews of OpsRamp?

What Are G2 Users Discussing About OpsRamp?

OnPage

OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.

Average Rating: 4.3/5.0

Total Reviews: 309

How Do G2 Users Rate OnPage?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.5/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.6/10 (Category avg: 7.3/10)

Who Is the Company Behind OnPage?

  • Seller: OnPage
  • Company Website:
  • Year Founded: 1997
  • HQ Location: Waltham, MA
  • Twitter: @On_Page
    1,063 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Physician, Owner
  • Top Industries: Hospital & Health Care, Information Technology and Services
  • Company Size: 53% Small, 29% Medium

What Do G2 Reviewers Say About OnPage?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OnPage, finding the app simple to navigate and setup.
  • Users appreciate the notification system of OnPage, which ensures timely alerts and keeps them organized effortlessly.
  • Users find the easy setup of OnPage incredibly convenient, ensuring stress-free readiness for on-call tasks.
  • Users praise the reliability of OnPage, ensuring timely notifications even in areas with poor connectivity.
  • Users commend the easy setup of OnPage, finding it straightforward and hassle-free for quick access.
Cons
  • Users experience notification issues with OnPage, including delays in login codes and disruptive alerts at inconvenient times.
  • Users are frustrated with the sound issues of OnPage, as alerts cannot be silenced or customized effectively.
  • Users find the call issues in OnPage frustrating and inconvenient, affecting their overall communication experience.
  • Users find the interface challenging and suggest improvements for easier navigation and usability.
  • Users experience login and information delays with OnPage, affecting their overall usability during essential tasks.

What Are Recent G2 Reviews of OnPage?

What Are G2 Users Discussing About OnPage?

Serviceaide ChangeGear

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

Average Rating: 3.9/5.0

Total Reviews: 104

How Do G2 Users Rate Serviceaide ChangeGear?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 7.9/10 (Category avg: 8.8/10)
  • Constant Monitoring: 7.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.4/10 (Category avg: 7.3/10)

Who Is the Company Behind Serviceaide ChangeGear?

  • Seller: Serviceaide
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Jose, California
  • Twitter: @ServiceAide
    11 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Information Technology and Services
  • Company Size: 50% Medium, 39% Large

What Do G2 Reviewers Say About Serviceaide ChangeGear?

AI-generated summary from verified user reviews

Pros
  • Users value the effective incident management in Serviceaide ChangeGear, enhancing team collaboration and streamlining workflows.
  • Users value the well-organized asset management system of ChangeGear, enhancing accountability and streamlining tracking processes.
  • Users value the collaboration features of Serviceaide ChangeGear, enhancing team coordination and reducing miscommunication across departments.
  • Users value the seamless integration of Serviceaide ChangeGear with tools, enhancing efficiency and streamlining change management processes.
  • Users value the robust task management of Serviceaide ChangeGear, enhancing accountability and streamlining change processes effectively.
Cons
  • Users find the outdated interface of Serviceaide ChangeGear hinders efficiency and complicates navigation through tasks.
  • Users often face slow performance with Serviceaide ChangeGear, causing delays and frustrations during urgent tasks.
  • Users find missing features in ChangeGear, particularly in reporting tools and approval processes, hindering efficiency.
  • Users experience slow loading issues that hinder task efficiency and create frustration during urgent situations.
  • Users face issues with outdated interface and rigidity, making navigation and customization frustrating and time-consuming.

What Are Recent G2 Reviews of Serviceaide ChangeGear?

What Are G2 Users Discussing About Serviceaide ChangeGear?

OpenText Operations Bridge (OpsBridge)

Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system, database, application, or service on all data types. With industry-leading AIOps capabilities, including event consolidation engines and noise reduction technology, it uniquely integrates end-to-end service awareness with rule and machine learning-based event correlation capabilities. Problems identified using a Vertica big data lake and machine learning, for example, to identify significant logs, can be manually or automatically remediated with flexible runbook automation and orchestration. These capabilities also apply to over 200 integrations with third-party tools and technology stacks. Executive stakeholders gain actionable insight on any device that has a browser with tailored dashboards showing vital status, business, and IT KPIs. Hybrid Cloud Monitoring for the Digital Enterprise Hybrid IT has quickly become the new normal, and IT operations teams are expected to offer both cloud and on-premises infrastructure options, whichever best meets the needs of the application or service. IT operations teams must adapt to new technologies, adopt new cloud vendors and other services chosen by the business, and monitor new applications and application releases with increasing frequency. OpenText™ OpsBridge exploits all AIOps capabilities to consolidate and analyze all your data. It reduces event volumes, isolates root-cause, and provides chatbots for ChatOps. It includes automation to remediate problems quickly while reducing human error with over 8000 provided runbook – or you can build your own. Deliver What the Business Needs When It Needs It Designed to deliver real business value, OpenText™ OpsBridge integrates all your tools and automates manual tasks. It focuses operations teams on the business services and users being impacted by automatically identifying root cause faster than ever before possible. Built-in AIOps intelligent analytics drives historical analysis, applying machine learning and 50+ patented algorithms to logs, events, metrics, and topology, which is so much more powerful than search alone. Key Benefits - Increased effectiveness (time, money, resources) of tools and services - Reduced effort and time to process service requests and resolve problems - Confidence from the lines of business in IT’s ability to deliver consistent, compliant services - Business needs and strategy that are on time and budget, and in stronger collaboration with IT - Reduced business risk, better service price performance, and accelerated time-to-market for new services Key Features - Automated Hybrid IT Discovery and Monitoring: Discovery and monitoring consolidates and exploits all your data types (events, metrics, logs, and topology) within a dynamically updated and accurate model. It shows the impact of incidents, ensuring no new service goes overlooked with dynamic top-down and bottoms-up service modeling and with monitoring automation. Aggregate all our your Hybrid IT resources into a single view with 200+ technology integrations. OpsBridge solution templates and management packs provide in-depth domain-specific monitoring, including infrastructure, databases, Microsoft environments, SAP environments, middleware, cloud, big data, application platforms, automation, load balancers, and web servers. The data is integrated into collect once store one technology (COSO), a containerized common data collection and storage for real-time streaming data ingestion and processing. - Consolidate Data and Reduce Noise: IT experts advise that the application of common data ingestion and algorithmic Big Data driven analytics to all your data is the key to improving service excellence. OpsBridge includes analytics and incorporates 50+ patents for high-speed, high-volume data analysis. Automated log, metric, and event analysis, plus anomaly detection, proactively alerts operators to abnormal activity and uncovers the most relevant insights from hundreds of millions of records to help your team better prioritize. With “time machine” replay, which correlates disparate data over any time range and in relation to topology graphs, users can visualize with ease when the problem started and find the offending resource. To enhance your control of virtualized resources and dynamically changing workloads, OpsBridge proposes optimized recipes for your resources. These recipes give you the ability to visualize resources, forecast their allocation impact, and master costs to set the right level of service. - Automated AIOps: OpsBridge incorporates all 11 AIOps capabilities, from agent-based intelligence and real-time performance analytics to multi-mode stream-based and topology-based correlation of event streams over time and across dependencies. - Robotize Processes and Remediation: With more than 8,000 runbooks to choose from, including hundreds of out-of-the-box integrations to popular IT Service Management tools, OpsBridge simplifies and accelerates the automation of tasks such as remedial actions, notifications, and recovery procedures. Orchestration of complex and conditional execution and rollback provides the means to strengthen compliance, remove manual errors, and develop IT Process Automation (ITPA) to slash costs and drive compliance, releasing rare resources for more critical business priorities. Adapting to changing circumstances is a core requirement for an agile organization. That’s the DevOps methodology, and OpsBridge supports it with: > A dynamically updating model that reflects the deployment of new application and infrastructure instances, automatically activating the required monitoring. > Robotized features for ChatOps-based collaboration across teams and tools such as Sitescope, OpsBridge Reporter and Operations Orchestration > Automated tasks capture and share vital production information to the extended teams, as well as activating alternative configurations to keep your business on track. - Analyze Application Health: OpsBridge provides probes dispersed across the world to measure service quality, control SLAs, and application health. That data is also fed to COSO, processed by the AIOps based analytics, and shown in reports and dashboards. - Customize Dashboards and Reporting: The Business Value Dashboard (BVD) can exploit all the status and KPI data at your disposal to provide a TV-like, live channel of business and IT news that the BVD “paints” onto any device with a browser. BVD software can display online information—such as internet news feeds, live programs, and streaming videos—in views developed using popular office tools. BVD can consume historical data stored in COSO, preprocessing, and analyzing that data before being displayed for reporting. OpsBridge Performance Engine and BVD provide highly scalable, real-time performance collection, analysis, and graphing for hundreds of metrics and consume data from COSO. You can build and combine different metrics and IT status information into powerful dashboards you can quickly tailor into domain-specific or contextually-specific dashboard mashups. Supported Technologies Management Packs are domain-specific add-ons to OpsBridge that provide pre-programmed intelligence for that domain, domain-specific reports, and correlation rules. Full details are available here: https://www.microfocus.com/media/data-sheet/operations_bridge_ds.pdf - Infrastructure AIX CentOS Cluster Debian HPE-UX HyperV IBM LPAR KVM Oracle Enterprise Linux RedHat Solaris Solaris Zone SUSE Ubuntu VMware vSphere Windows XEN - Databases Cassandra Couchbase Apache CouchDB Informix Marklogic Microsoft SQL Server MongoDB MySQL Oracle Database Oracle RAC PostgreSQL Riak SAP Sybase ASE - Microsoft Environments Microsoft Active Directory Microsoft Azure Microsoft Exchange Server Microsoft IIS Microsoft SharePoint Server Microsoft Skype for Business - SAP Environments SAP SAP HANA - Middleware Apache ActiveMQ Apache Kafka Apache Tomcat Apache Web Server Glassfish IBM WebSphere Application Server iPlanet JBoss Memcached Oracle Weblogic Application Server Rabbit MQ Redis Varnish - Cloud Amazon Services (EC2, EBS, ECS, Dynamo DB, Beanstalk Services, AWS Service Status, RDS, ASG, ELB, SQS, RedShift, KMS, S3, AWS Billing, AWS Service Health Dashboards) Microsoft Azure (Azure Data Factory, Azure Data Lake, Virtual Machines, Azure SQL, Storage Account, Azure App Service Plan, Azure Web Apps, Azure Active Directory Discovery, Activity Logs, Windows Activity Logs hosted on the Azure environment, Azure Load Balancer, Multi-instance support for Storage account service) Google Cloud Platform OpenStack Kubernetes - Big Data Apache Falcon Apache Flume Apache Oozie Apache Spark Apache Storm Apache Zookeeper Hadoop (Apache, Cloudera distributions) HBase Micro Focus Vertica Database Solr - Application Platforms Docker (certified) Node.js - Automation Chef Jenkins - Generic BIND DHCP File Change Monitor FTP server Generic SMTP JMX Microsoft .NET OpenSSH Perfmon SNMP - Load Balancer HAProxy Nginx - Partner IBM AS/400 IBM DB2 IBM Mainframe - Web Server gUnicorn HTTP Lighttpd - Others Github Postfix - Integrations are connectors to other tools that bring in their data for display and analysis: Ambari AppDynamics Aternity BMC Impact Manager BMC Remedy CA Spectrum Cherwell ITSM CollectD DynaTrace APM (Compuware) Dynatrace Data Center RUM (Do IT WiSE) Dynatrace Data Center RUM (J9) Dynatrace Synthetics (Do IT Wise) ExtraHop Networks Helion Monasca HEP OneView HPE Systems Insight Manager IBM NetCool IBM Tivoli (J9) OpenText™ APM OpenText™ AppPulse Active / Mobile OpenText™ ArcSight Logger / ESM OpenText™ AppManager OpenText™ Network Node Manager i (NNMi) OpenText™ Operations Manager for UNIX OpenText™ Operations Manager for Windows OpenText™ Service Manager OpenText™ Universal CMDB Microsoft SCOM Nagios New Relic Nutanix Oracle Enterprise Manager Propel Service Exchange RemedyForce / Salesforce SAP Solution Manager Service Anywhere ServiceNow (AppLink) ServiceNow (Do IT WiSE) Solarwinds Network Performance Monitor Solarwinds Server and Application Monitor Splunk VMWare vCenter Operations Manager VMware vRealize Operations (VROPS) xMatters Zabbix Zenoss

Average Rating: 4.0/5.0

Total Reviews: 16

How Do G2 Users Rate OpenText Operations Bridge (OpsBridge)?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind OpenText Operations Bridge (OpsBridge)?

  • Seller: OpenText
  • Year Founded: 1991
  • HQ Location: Waterloo, ON
  • Twitter: @OpenText
    21,565 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22,835 employees on LinkedIn®
  • Ownership: NASDAQ:OTEX

Who Uses This Product?

  • Top Industries: Information Technology and Services, Retail
  • Company Size: 106% Large, 3% Medium

What Do G2 Reviewers Say About OpenText Operations Bridge (OpsBridge)?

AI-generated summary from verified user reviews

Pros
  • Users value the powerful infrastructure monitoring capabilities of OpenText OpsBridge for efficient system management.
  • Users commend the powerful infrastructure monitoring capabilities of OpenText OpsBridge, enhancing overall operational oversight.
  • Users appreciate the monitoring ease of OpenText OpsBridge, which simplifies the management of their infrastructure effectively.
  • Users value the powerful infrastructure monitoring capabilities of OpenText OpsBridge, enhancing their operational efficiency.
Cons
  • Users face significant delay issues with OpsBridge, as support tickets often remain unresolved for extended periods.
  • Users are frustrated by delays in support, as unresolved tickets linger for weeks without adequate assistance.
  • Users report frustrating logging issues with unresolved tickets, leading to wasted time and diminished support effectiveness.
  • Users report a poor support team that often leaves tickets unresolved for extended periods, frustrating the overall experience.
  • Users are frustrated with the poor customer support, as unresolved issues linger and response times are unacceptable.

What Are Recent G2 Reviews of OpenText Operations Bridge (OpsBridge)?

What Are G2 Users Discussing About OpenText Operations Bridge (OpsBridge)?

SolarWinds Web Help Desk

SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and streamline support from initial request to resolution. Key Features: • Single web interface to manage all support requests with ability to group tickets by request type, priority, client, and more • Easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets • A pragmatic approach to applying ITIL best practices with the flexibility to make it work for your environment • Automate and schedule discovery of hardware and software assets in your IT infrastructure, and track asset history including ownership and related service requests • Built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users

Average Rating: 3.9/5.0

Total Reviews: 59

How Do G2 Users Rate SolarWinds Web Help Desk?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.6/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.7/10 (Category avg: 7.3/10)

Who Is the Company Behind SolarWinds Web Help Desk?

  • Seller: SolarWinds Worldwide LLC
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®
  • Ownership: NYSE: SWI

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 62% Medium, 22% Large

What Do G2 Reviewers Say About SolarWinds Web Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of SolarWinds Web Help Desk, highlighting its straightforward interface and functionality.
Cons
  • Users report experiencing feature issues with outdated functions not performing as expected, impacting overall usability.
  • Users find several missing features in SolarWinds Web Help Desk, leading to dissatisfaction with its performance.
  • Users find the outdated interface of SolarWinds Web Help Desk frustrating and not user-friendly.

What Are Recent G2 Reviews of SolarWinds Web Help Desk?

What Are G2 Users Discussing About SolarWinds Web Help Desk?

Moogsoft

The pioneer of AIOps, advancing enterprise availability with modern ITOps. Why AIOps? At Moogsoft, we understand that every business leader wants to protect and grow revenue, increase customer satisfaction, reduce security, legal and reputational risks, and/or drive down costs. But when something goes wrong it still takes too many people too long to discover the cause and resolve it. Without AIOps, IT teams continue to work in silos, miss and misprioritize issues. As companies have digitally transformed and every company has become a tech company, there are simply too many alerts and tickets, cumbersome manual processes, and not enough resources to do the job. Why Moogsoft? Moogsoft creates an automated connective layer that brings IT Operations, Observability, and Incident Management teams onto the same page. This helps lower your mean time to detect (MTTD), investigate and resolve incidents (MTTR), so you can move from being reactive to proactive.

Average Rating: 4.5/5.0

Total Reviews: 34

How Do G2 Users Rate Moogsoft?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Moogsoft?

  • Seller: Dell Technologies
  • Year Founded: 1984
  • HQ Location: Round Rock, TX
  • Twitter: @Dell
    799,086 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    124,254 employees on LinkedIn®
  • Ownership: NYSE: DELL

Who Uses This Product?

  • Who Uses This: Analyst
  • Top Industries: Information Technology and Services
  • Company Size: 82% Large, 18% Medium

What Do G2 Reviewers Say About Moogsoft?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient alert processing and impressive dashboard features of Moogsoft for streamlined operations.
  • Users praise Moogsoft for its excellent alert management, highlighting the effective dashboard and seamless processing capabilities.
  • Users appreciate the awesome dashboard usability of Moogsoft, enhancing alert processing and overall efficiency.
  • Users highlight the awesome dashboard of Moogsoft, enhancing the processing and visualization of alerts effectively.
  • Users value the visibility provided by Moogsoft, enhancing their ability to manage alerts effectively through its intuitive dashboard.
Cons
  • Users report stability issues with Moogsoft, particularly when system load increases, leading to downtime.
  • Users experience significant performance issues with Moogsoft, especially when handling increased loads that cause system failures.
  • Users face slow loading issues with Moogsoft, especially during peak times, leading to performance concerns.
  • Users report slow performance in Moogsoft, especially during high load, leading to significant downtime and instability.

What Are Recent G2 Reviews of Moogsoft?

What Are G2 Users Discussing About Moogsoft?