Best Incident Management Software with Standardization Capabilities

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 152

Category Stats (Sep 2026)

  • Average Rating: 4.43/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Cutover (+0.78%) - Among all products in this category, Cutover recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 17,800+ Authentic Reviews
  • 152+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, New Relic, PagerDuty, and incident.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=new-relic&focus%5B%5D=pagerduty&focus%5B%5D=incident-io)

NinjaOne

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Average Rating: 4.7/5.0

Total Reviews: 4,989

How Do G2 Users Rate NinjaOne?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.5/10 (Category avg: 7.3/10)

Who Is the Company Behind NinjaOne?

  • Seller: NinjaOne
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Austin, Texas
  • Twitter: @NinjaOne
    3,607 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,376 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 47% Medium, 45% Small

What Do G2 Reviewers Say About NinjaOne?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of NinjaOne, highlighting its seamless implementation and effective support for MSPs.
  • Users praise NinjaOne for its easy-to-navigate remote access and full visibility, enhancing IT support efficiency.
  • Users appreciate the ongoing feature enhancements of NinjaOne, ensuring the platform continuously evolves to meet our needs.
  • Users praise the powerful automation features of NinjaOne, enhancing efficiency and simplifying management tasks.
  • Users appreciate the exceptional customer support of NinjaOne, which simplifies learning and enhances overall usability.
Cons
  • Users notice the missing features in NinjaOne, specifically regarding client and customer portal capabilities.
  • Users find the limited features of NinjaOne frustrating, especially regarding user management and third-party software automation.
  • Users find the search function lacking and struggle with visibility and usability issues in NinjaOne.
  • Users feel the search function needs improvement and find the visibility of the NinjaOne icon inconsistent.
  • Users express concerns about feature issues, including confusion over roles, auto-installations, and OS compatibility challenges.

What Are Recent G2 Reviews of NinjaOne?

What Are G2 Users Discussing About NinjaOne?

Jira Service Management

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.

Average Rating: 4.3/5.0

Total Reviews: 961

How Do G2 Users Rate Jira Service Management?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.9/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.0/10 (Category avg: 7.3/10)

Who Is the Company Behind Jira Service Management?

  • Seller: Atlassian
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 38% Large

What Do G2 Reviewers Say About Jira Service Management?

AI-generated summary from verified user reviews

Pros
  • Users find Jira Service Management's ease of use enhances collaboration and streamlines workflows across departments.
  • Users value the seamless integration with Jira Software and Confluence, enhancing collaboration across teams effectively.
  • Users value the built-in automation in Jira Service Management, as it significantly reduces manual work and improves efficiency.
  • Users value the user-friendly ticket management of Jira Service Management, enabling efficient incident tracking and context-rich resolutions.
  • Users value the efficient tracking in Jira Service Management, enhancing transparency and accountability across teams.
Cons
  • Users struggle with the steep learning curve of Jira Service Management, making it challenging for new or non-technical teams.
  • Users find the steep learning curve of Jira Service Management challenging, especially for newcomers and non-technical teams.
  • Users find the steep learning curve of Jira Service Management daunting, impacting adoption and user experience.
  • Users find the complex setup of Jira Service Management challenging, especially for newcomers and non-technical teams.
  • Users find the UI confusing and overwhelming, especially for quick tasks and new users navigating the system.

What Are Recent G2 Reviews of Jira Service Management?

What Are G2 Users Discussing About Jira Service Management?

xMatters

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.

Average Rating: 4.5/5.0

Total Reviews: 767

How Do G2 Users Rate xMatters?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind xMatters?

  • Seller: Everbridge
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Vienna, VA
  • Twitter: @Everbridge
    4,786 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,617 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Incident Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 58% Large, 27% Medium

What Do G2 Reviewers Say About xMatters?

AI-generated summary from verified user reviews

Pros
  • Users praise the efficient alerting system of xMatters, which automates urgent communications and ensures timely responses.
  • Users appreciate the ease of use of xMatters, praising its automation and simple setup for effective incident management.
  • Users value the reliable alert management of xMatters, enhancing communication and reducing chaos during critical incidents.
  • Users highlight the time-saving automation of escalation chains, enhancing incident management and response efficiency.
  • Users value the efficient notifications from xMatters, enhancing communication and response during incidents seamlessly.
Cons
  • Users find the complexity of setup and learning curves challenging, particularly for workflows and scheduling features.
  • Users find the learning curve steep for xMatters, requiring time and training to navigate its complex interface.
  • Users find the alert dependencies need improvement, as they can lead to unnecessary disruptions during incident management.
  • Users find the complex setup of xMatters time-consuming and frustrating, impacting overall user satisfaction.
  • Users find the difficult setup of xMatters complicated, especially for teams lacking technical expertise.

What Are Recent G2 Reviews of xMatters?

What Are G2 Users Discussing About xMatters?

SolarWinds Service Desk

Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery.

Average Rating: 4.3/5.0

Total Reviews: 777

How Do G2 Users Rate SolarWinds Service Desk?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.4/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.4/10 (Category avg: 9.0/10)
  • AI Text Generation: 5.9/10 (Category avg: 7.3/10)

Who Is the Company Behind SolarWinds Service Desk?

  • Seller: SolarWinds Worldwide LLC
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Systems Administrator
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 67% Medium, 23% Large

What Do G2 Reviewers Say About SolarWinds Service Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the improved visibility of tickets and insights provided by SolarWinds Service Desk for asset management.
  • Users value the integrated ticketing and incident tracking in SolarWinds Service Desk, enhancing issue resolution and reporting.
  • Users appreciate the customer satisfaction with SolarWinds Service Desk for its ease of use and excellent support.
  • Users value the customizable fields in SolarWinds Service Desk, enhancing workflow management to meet their unique needs.
  • Users appreciate the easy navigation and editing capabilities in incident management, enhancing issue resolution and user experience.
Cons
  • Users express concerns about insufficient information, impacting device management and requiring manual troubleshooting for discrepancies.
  • Users feel that SolarWinds Service Desk is quite expensive compared to other helpdesk solutions available.
  • Users feel there are limitations in customization for asset inventory, hindering flexibility for large enterprises' needs.
  • Users express concerns over the limited features of SolarWinds Service Desk, indicating a need for more customizations and integrations.
  • Users find the missing features in SolarWinds Service Desk limit its effectiveness for large enterprise needs.

What Are Recent G2 Reviews of SolarWinds Service Desk?

What Are G2 Users Discussing About SolarWinds Service Desk?

Alloy Navigator

Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

Average Rating: 4.8/5.0

Total Reviews: 119

How Do G2 Users Rate Alloy Navigator?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.1/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.6/10 (Category avg: 9.0/10)

Who Is the Company Behind Alloy Navigator?

  • Seller: Alloy Software
  • Year Founded: 2002
  • HQ Location: Bloomfield, NJ
  • Twitter: @AlloySoftware
    466 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 76% Small, 32% Medium

What Do G2 Reviewers Say About Alloy Navigator?

AI-generated summary from verified user reviews

Pros
  • Users value the asset discovery feature of Alloy Navigator for its ability to keep network devices updated effortlessly.
  • Users find Alloy Navigator's ease of use enhances efficiency, streamlining ticket management and workflow automation effortlessly.
  • Users value the integrated ticketing and asset management of Alloy Navigator, streamlining support and enhancing workflow efficiency.
  • Users value the integrated ticket management of Alloy Navigator, enhancing visibility and simplifying workflows for support teams.
  • Users value the automation capabilities of Alloy Navigator, streamlining workflows across departments and saving time.
Cons
  • Users find the learning curve steep, requiring extra training for new hires and better onboarding resources.
  • Users find the complex setup of Alloy Navigator challenging, requiring extra training and experimentation for effective use.
  • Users find the platform limited in customization, making it less adaptable for creative collaboration and specific needs.
  • Users find the setup difficulty challenging initially, requiring significant effort and training to configure smoothly.
  • Users find the poor interface design hampers usability and complicates onboarding for new hires.

What Are Recent G2 Reviews of Alloy Navigator?

What Are G2 Users Discussing About Alloy Navigator?

BigPanda

BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment.

Average Rating: 4.5/5.0

Total Reviews: 153

How Do G2 Users Rate BigPanda?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.4/10 (Category avg: 9.0/10)

Who Is the Company Behind BigPanda?

  • Seller: BigPanda
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Mountain View, California
  • Twitter: @bigpanda
    3,072 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    336 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Developer, Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 49% Large, 35% Small

What Do G2 Reviewers Say About BigPanda?

AI-generated summary from verified user reviews

Pros
  • Users value the effective noise reduction and automation of workflows in BigPanda's alerting system for incident management.
  • Users value the effective alert management of BigPanda, which reduces noise and streamlines incident management.
  • Users value the automation in BigPanda, which effectively reduces noise and streamlines incident management.
  • Users benefit from easy integrations in BigPanda, enhancing incident management and automation processes effectively.
  • Users value the automation of workflows, which effectively reduces noise and streamlines incident management in BigPanda.

What Are Recent G2 Reviews of BigPanda?

What Are G2 Users Discussing About BigPanda?

LogicGate

LogicGate is the Leading AI GRC Platform for the Enterprise, giving governance, risk, and compliance teams the flexibility, scalability, and intuitive automation and orchestration they need to move faster and with confidence. Built on the Risk Cloud platform, LogicGate combines a holistic, real-time view of enterprise-wide risk with AI-driven workflows and seamless integrations to deliver actionable intelligence across more than 30 purpose-built, no-code applications. In 2026, LogicGate introduced a new generation of AI Agents spanning Third-Party Risk Management, Enterprise Risk Management, AI Governance, and Business Continuity — repositioning Risk Cloud as the agentic orchestration layer for enterprise GRC, with practitioners serving as the judgment layer inside autonomous, auditable workflows. LogicGate helps risk teams quantify their impact, align with business priorities, and move beyond compliance, supporting sustainable growth, improved operational efficiency, and a dynamic, predictive approach to risk and resilience.

Average Rating: 4.6/5.0

Total Reviews: 189

How Do G2 Users Rate LogicGate?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.9/10 (Category avg: 7.3/10)

Who Is the Company Behind LogicGate?

  • Seller: LogicGate
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Chicago, IL
  • Twitter: @LogicGate
    842 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    254 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Insurance
  • Company Size: 52% Large, 37% Medium

What Do G2 Reviewers Say About LogicGate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of LogicGate, finding it simple to navigate and configure effortlessly.
  • Users value the customizability of LogicGate, enabling tailored solutions that meet their unique organizational needs.
  • Users value the customizable frameworks of LogicGate, enabling quick adaptations and enhancing professional workflow efficiency.
  • Users appreciate the customizable frameworks of LogicGate, enjoying the ease of tailoring solutions to their needs.
  • Users find LogicGate intuitive and user-friendly, facilitating automation and alignment with ERM policies without technical assistance.
Cons
  • Users feel that the improvement needed in LogicGate includes more detailed history logs and enhanced GUI design.
  • Users find the learning difficulty significant, especially without prior GRC experience, complicating the initial setup process.
  • Users find the missing features in LogicGate, like detailed history logs and dashboard limitations, frustrating and time-consuming.
  • Users find the initial setup challenging without prior GRC experience, complicating the overall functionality of LogicGate.
  • Users find the inadequate reporting in LogicGate frustrating, seeking more detailed insights and easier workflow customization.

What Are Recent G2 Reviews of LogicGate?

What Are G2 Users Discussing About LogicGate?

ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

Average Rating: 4.2/5.0

Total Reviews: 245

How Do G2 Users Rate ManageEngine ServiceDesk Plus?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.9/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.9/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.6/10 (Category avg: 7.3/10)

Who Is the Company Behind ManageEngine ServiceDesk Plus?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: System Administrator, IT Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 59% Medium, 31% Large

What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ServiceDesk Plus, highlighting its intuitive interface and efficient features.
  • Users value the robust integration and intuitive interface of ServiceDesk Plus, enhancing efficiency and support capabilities.
  • Users appreciate the user-friendly interface of ServiceDesk Plus, facilitating easy navigation and efficiency for everyone.
  • Users value the comprehensive asset management capabilities of ManageEngine ServiceDesk Plus for efficient inventory handling.
  • Users praise the fantastic customer support of ManageEngine ServiceDesk Plus, enhancing their overall experience and satisfaction.
Cons
  • Users find the implementation and configuration complex, which can lead to a frustrating setup experience.
  • Users find the complex setup of ManageEngine ServiceDesk Plus to be time-consuming and challenging for effective implementation.
  • Users find the learning curve steep for ManageEngine ServiceDesk Plus, with complex setup and customization demands.
  • Users find the steep learning curve of ManageEngine ServiceDesk Plus challenging, requiring extra time and training for effective usage.
  • Users find limited features in ManageEngine ServiceDesk Plus, making ticket management and search functionality challenging.

What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

Opsgenie

Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com

Average Rating: 4.2/5.0

Total Reviews: 53

How Do G2 Users Rate Opsgenie?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.3/10 (Category avg: 7.3/10)

Who Is the Company Behind Opsgenie?

  • Seller: Atlassian
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®
  • Ownership: NASDAQ:TEAM

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 28% Small

What Do G2 Reviewers Say About Opsgenie?

AI-generated summary from verified user reviews

Pros
  • Users value the extensive integration options for alerts in Opsgenie, enhancing organization and efficiency.
  • Users love the integration capabilities of Opsgenie, enabling alerts from various tools and effective tag management.
  • Users value the automation capabilities of Opsgenie, enhancing alerts and facilitating efficient team management.
  • Users find Opsgenie to be easy to use, simplifying the management of their rotating on-call schedule.
  • Users value the easy integrations with multiple tools, enhancing alert management and resource organization in Opsgenie.
Cons
  • Users experience a noticeable learning curve due to Atlassian's changes in Opsgenie's integration with Jira Service Management.
  • Users experience a steep learning curve due to changes in navigation and integration with Jira Service Management.

What Are Recent G2 Reviews of Opsgenie?

What Are G2 Users Discussing About Opsgenie?

SolarWinds IT Incident Response (Squadcast)

SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement.

Average Rating: 4.4/5.0

Total Reviews: 307

How Do G2 Users Rate SolarWinds IT Incident Response (Squadcast)?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.8/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.4/10 (Category avg: 7.3/10)

Who Is the Company Behind SolarWinds IT Incident Response (Squadcast)?

  • Seller: SolarWinds Worldwide LLC
  • Year Founded: 1999
  • HQ Location: Austin, TX
  • Twitter: @solarwinds
    19,570 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,864 employees on LinkedIn®
  • Ownership: NYSE: SWI

Who Uses This Product?

  • Who Uses This: DevOps Engineer, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Medium, 41% Small

What Do G2 Reviewers Say About SolarWinds IT Incident Response (Squadcast)?

AI-generated summary from verified user reviews

Pros
  • Users value the effective real-time alerting and scheduling features of Squadcast, enhancing incident management and monitoring.
  • Users find the ease of use of SolarWinds IT Incident Response exceptional, enjoying its intuitive setup and functionality.
  • Users praise the intuitive navigation and robust automation of SolarWinds IT Incident Response, enhancing efficiency in incident management.
  • Users highlight the wide range of integrations that enhance incident management and streamline responses across tools.
  • Users appreciate the rich feature set of SolarWinds IT Incident Response, especially for real-time alerts and reporting.
Cons
  • Users experience notification issues with Squadcast, including alert floods and limitations in acknowledging multiple alerts simultaneously.
  • Users experience alert overload with Squadcast, resulting in potential fatigue and challenges in managing multiple notifications.
  • Users find the missing features in SolarWinds IT Incident Response limiting their incident management efficiency.
  • Users experience feature issues with Squadcast, including complex UI and difficulties in handling mass actions effectively.
  • Users find scheduling issues frustrating, complicating management tasks and affecting overall ease of use in SolarWinds IT Incident Response.

What Are Recent G2 Reviews of SolarWinds IT Incident Response (Squadcast)?

What Are G2 Users Discussing About SolarWinds IT Incident Response (Squadcast)?

AlertOps

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Average Rating: 4.7/5.0

Total Reviews: 153

How Do G2 Users Rate AlertOps?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.5/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 9.2/10 (Category avg: 7.3/10)

Who Is the Company Behind AlertOps?

  • Seller: AlertOps
  • Year Founded: 2019
  • HQ Location: Bloomingdale, IL
  • Twitter: @AlertOps
    1,348 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Service Manager, Systems Engineer
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 72% Small, 21% Medium

What Do G2 Reviewers Say About AlertOps?

AI-generated summary from verified user reviews

Pros
  • Users value the flexibility and efficiency of AlertOps' alert management, streamlining notifications and improving the process significantly.
  • Users commend the responsive customer support of AlertOps, appreciating their assistance throughout the setup and integration process.
  • Users value the responsive team collaboration in AlertOps that enhances alert management and support efficiency.
  • Users praise the exceptional alerting capabilities of AlertOps, enjoying high efficiency and excellent support throughout implementation.
  • Users value the exceptional customer support of AlertOps, appreciating their responsiveness and effective assistance in setup.
Cons
  • Users often face scheduling issues that complicate setup and can lead to confusion and negative outcomes for the team.
  • Users find the interface a bit complex, which can hinder ease of use and navigation in AlertOps.
  • Users find the complex UI challenging, with non-intuitive functionality despite good support and documentation.
  • Users experience occasional delays in the webcal feed to Outlook Calendar, which can disrupt scheduling.
  • Users find the distracting design of AlertOps hampers usability and detracts from their overall experience.

What Are Recent G2 Reviews of AlertOps?

What Are G2 Users Discussing About AlertOps?

OnPage

OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com.

Average Rating: 4.3/5.0

Total Reviews: 309

How Do G2 Users Rate OnPage?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.5/10 (Category avg: 9.0/10)
  • AI Text Generation: 7.6/10 (Category avg: 7.3/10)

Who Is the Company Behind OnPage?

  • Seller: OnPage
  • Company Website:
  • Year Founded: 1997
  • HQ Location: Waltham, MA
  • Twitter: @On_Page
    1,063 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Physician, Owner
  • Top Industries: Hospital & Health Care, Information Technology and Services
  • Company Size: 53% Small, 29% Medium

What Do G2 Reviewers Say About OnPage?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of OnPage, finding the app simple to navigate and setup.
  • Users appreciate the notification system of OnPage, which ensures timely alerts and keeps them organized effortlessly.
  • Users find the easy setup of OnPage incredibly convenient, ensuring stress-free readiness for on-call tasks.
  • Users praise the reliability of OnPage, ensuring timely notifications even in areas with poor connectivity.
  • Users commend the easy setup of OnPage, finding it straightforward and hassle-free for quick access.
Cons
  • Users experience notification issues with OnPage, including delays in login codes and disruptive alerts at inconvenient times.
  • Users are frustrated with the sound issues of OnPage, as alerts cannot be silenced or customized effectively.
  • Users find the call issues in OnPage frustrating and inconvenient, affecting their overall communication experience.
  • Users find the interface challenging and suggest improvements for easier navigation and usability.
  • Users experience login and information delays with OnPage, affecting their overall usability during essential tasks.

What Are Recent G2 Reviews of OnPage?

What Are G2 Users Discussing About OnPage?

Serviceaide ChangeGear

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

Average Rating: 3.9/5.0

Total Reviews: 104

How Do G2 Users Rate Serviceaide ChangeGear?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 7.9/10 (Category avg: 8.8/10)
  • Constant Monitoring: 7.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 6.4/10 (Category avg: 7.3/10)

Who Is the Company Behind Serviceaide ChangeGear?

  • Seller: Serviceaide
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Jose, California
  • Twitter: @ServiceAide
    11 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    74 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Information Technology and Services
  • Company Size: 50% Medium, 39% Large

What Do G2 Reviewers Say About Serviceaide ChangeGear?

AI-generated summary from verified user reviews

Pros
  • Users value the effective incident management in Serviceaide ChangeGear, enhancing team collaboration and streamlining workflows.
  • Users value the well-organized asset management system of ChangeGear, enhancing accountability and streamlining tracking processes.
  • Users value the collaboration features of Serviceaide ChangeGear, enhancing team coordination and reducing miscommunication across departments.
  • Users value the seamless integration of Serviceaide ChangeGear with tools, enhancing efficiency and streamlining change management processes.
  • Users value the robust task management of Serviceaide ChangeGear, enhancing accountability and streamlining change processes effectively.
Cons
  • Users find the outdated interface of Serviceaide ChangeGear hinders efficiency and complicates navigation through tasks.
  • Users often face slow performance with Serviceaide ChangeGear, causing delays and frustrations during urgent tasks.
  • Users find missing features in ChangeGear, particularly in reporting tools and approval processes, hindering efficiency.
  • Users experience slow loading issues that hinder task efficiency and create frustration during urgent situations.
  • Users face issues with outdated interface and rigidity, making navigation and customization frustrating and time-consuming.

What Are Recent G2 Reviews of Serviceaide ChangeGear?

What Are G2 Users Discussing About Serviceaide ChangeGear?

DERDACK Enterprise Alert

DERDACK Enterprise Alert® is enterprise-class alert notification and mobile response software. Unique in the market, it is designed for on-premises and private cloud installation. It increases agility and responsiveness of operations teams in manufacturing, utilities, IT services, transport and logistics. Enterprise Alert fully automates targeted alerting processes and provides for a faster, more reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT. Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information. Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available. IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience. Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks. The mobile app mobilizes incident management and makes you independent from your monitoring or service desk console. Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution. Feel free to explore our cloud product SIGNL4: https://www.g2.com/products/signl4-derdack

Average Rating: 4.8/5.0

Total Reviews: 47

How Do G2 Users Rate DERDACK Enterprise Alert?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.6/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind DERDACK Enterprise Alert?

  • Seller: Derdack
  • Year Founded: 1999
  • HQ Location: Potsdam, Germany
  • Twitter: @Derdack
    10,176 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 59% Large, 27% Medium

What Do G2 Reviewers Say About DERDACK Enterprise Alert?

AI-generated summary from verified user reviews

Pros
  • Users value the reliable and flexible alerting integration of DERDACK Enterprise Alert, appreciating its skilled support team.
  • Users value the skilled and quick customer support team, enhancing their experience with tailored assistance.
  • Users commend the ease of use of DERDACK Enterprise Alert, appreciating its straightforward functionality and customizable alerting policies.
  • Users value the skilled and responsive support team of DERDACK Enterprise Alert, enhancing the product's flexibility and robustness.
  • Users value the customization options in DERDACK Enterprise Alert, effectively tailoring the product to their specific needs.
Cons
  • Users feel the outdated interface of DERDACK Enterprise Alert could benefit from a refresh for better usability.

What Are Recent G2 Reviews of DERDACK Enterprise Alert?

What Are G2 Users Discussing About DERDACK Enterprise Alert?

Splunk On-Call

Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them.

Average Rating: 4.5/5.0

Total Reviews: 52

How Do G2 Users Rate Splunk On-Call?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.7/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Splunk On-Call?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Medium, 35% Large

What Do G2 Reviewers Say About Splunk On-Call?

AI-generated summary from verified user reviews

Pros
  • Users value the configuration ease of Splunk On-Call, finding it simple to set up and integrate into workflows.
  • Users appreciate the robust notification system, enhancing incident management and ensuring timely responses to critical alerts.
  • Users value the robust notification system of Splunk On-Call, ensuring timely responses and effective incident management.
  • Users appreciate the robust alert management in Splunk On-Call, ensuring timely notifications for critical incidents.
  • Users value the flexibility of alerts and incident management in Splunk On-Call for efficient operations.
Cons
  • Users find the complexity of Splunk On-Call due to outdated features and inadequate user interface frustrating.
  • Users find the complex UI of Splunk On-Call frustrating, as it lacks intuitive configuration options and updates.
  • Users find difficult customization frustrating, as they rely on support for setting up essential configurations.
  • Users highlight feature limitations in Splunk On-Call, citing a lack of improvements and functionality compared to competitors.
  • Users face challenges with licensing issues that limit user management and reporting capabilities in Splunk On-Call.

What Are Recent G2 Reviews of Splunk On-Call?

What Are G2 Users Discussing About Splunk On-Call?