xMatters Pricing Overview

I love it because its easy to use, efficient and effective. I also like it because its excellent for notifications and, to some extent, robust for staff collaboration in the communication bridge for incident management. I also like the real-time messaging for management. Review collected by and hosted on G2.com.

Reports could be improved and the mobile app lacks features. Review collected by and hosted on G2.com.

I really appreciate xMatters for its effective incident management and alert automation capabilities, especially when dealing with credit card issues and other critical incidents. Its ability to ensure that notifications reach the right people promptly and escalate alerts if initial responses are not received is invaluable. The integration and automation features are particularly impressive, allowing seamless routing of tasks to appropriate personnel without delay. The setup process is straightforward, with a step-by-step guide that facilitates smooth integration with tools we already use, like Slack, making communications fast and efficient. xMatters also dramatically reduces response times during incidents, minimizing downtime significantly. The system's ease of integration with existing tools and excellent customer support are standout features that contribute to its efficiency in handling incidents swiftly and effectively. Review collected by and hosted on G2.com.

I find the options for work estimation in reports and analytics lacking in xMatters. Review collected by and hosted on G2.com.