[ xMatters Reviews ](https://www.g2.com/products/xmatters/reviews) [ xMatters Reviews ](https://www.g2.com/products/xmatters/reviews) # xMatters Pricing Overview [Editedit](https://my.g2.com/xmatters/pricings) Free Trial ## xMatters Pricing Key Insights Last updated on Jul 01, 2026 * * * xMatters offers **1 pricing edition** , starting at **$0**. xMatters pricing tiers are designed to support different usage levels and team sizes. xMatters also offers a **free trial**. Compare the xMatters pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Everbridge** for **custom pricing**. * * * Free — $0 / 10 Users Per Month Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Free Free 10 Users Per Month Request a demo Helps small teams automate away issues - for free - Global on-call scheduling - Manage shifts - On-Call Reminders - On-Call Exceptions - Mobile iOS and Android Apps - Mobile On-Call Management Show More For latest xMatters pricing information please visit us at https://www.xmatters.com/pricing. Pricing information for xMatters is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase xMatters must be conducted with the seller. From startup to enterprise, we’ve got a fully-featured plan for you TRY IT FREE https://www.xmatters.com/signup Pricing information was last updated on October 09, 2024 Show More ## xMatters Pricing FAQs Generated using AI Is xMatters free, or does it offer a free trial? Yes. According to G2 data, xMatters offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. How much does xMatters cost in 2026? Pricing details for xMatters are not publicly listed. Users should visit the Everbridge's official pricing page or contact the vendor directly for current pricing information. Who is xMatters pricing best suited for? Based on G2 reviewer demographics, xMatters's pricing is best suited for Mid-Market organizations with 51 to 1,000 employees in IT services, software, banking, and financial services that require robust on-call scheduling and automated incident routing. G2 reviewers from small businesses also find value in xMatters's free tier for basic alerting needs. Enterprise reviewers consistently highlight xMatters's advanced integration and escalation capabilities, though several note the per-user cost model can be difficult to justify for smaller teams or startups with tighter budgets seeking full-featured incident management."good\_value":"G2 reviewers give xMatters an average rating of 4.5 out of 5, reflecting strong overall satisfaction despite recurring cost concerns. Multiple G2 reviewers across Mid-Market and Enterprise segments describe xMatters's pricing as high, with several noting the cost jump between tiers feels disproportionate to added functionality. However, reviewers consistently credit xMatters with dramatically reducing incident response times, eliminating missed alerts, and streamlining on-call management, outcomes they consider worth the investment. G2 users in larger organizations with critical uptime requirements tend to view xMatters as a premium but justified expense, while smaller teams and startups flag affordability as a meaningful barrier. What are the key differences between the free and paid versions of xMatters? xMatters offers a single Free tier designed for small teams, covering global on-call scheduling, shift management, on-call reminders and exceptions, and mobile iOS and Android apps. G2 reviewers note that xMatters's paid plans unlock advanced workflow automation, broader integrations with tools like Jira, Datadog, ServiceNow, and Slack, multi-channel alerting, conference bridge functionality, and more sophisticated escalation logic. According to G2 users, the free version handles basic on-call management well, but teams needing complex routing, flow designer capabilities, and enterprise-grade reporting will need to pursue xMatters's custom-quoted paid tiers. ## Top-Rated Alternatives [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ ![Splunk On-Call](https://images.g2crowd.com/uploads/product/hd_favicon/b92838221b8df42dd6b5bb09c9f8ff55/splunk-on-call.svg "Splunk On-Call") Splunk On-Call 4.5/5(52) ](https://www.g2.com/products/splunk-on-call/reviews) [ View All Alternatives ](https://www.g2.com/products/xmatters/competitors/alternatives) ## xMatters Pricing Reviews (2) AD Aubine D. Software Engineer Mid-Market (51-1000 emp.) 2/3/2026 "Easy to Use, Fast to Implement, and Excellent Support for Incident Management" 5/5 What do you like best about xMatters? It’s well known for being easy to use, quick to implement, and backed by excellent support. I also appreciate how xMatters helps reduce incident response time by ensuring the right person is assigned to the issue, especially when system outages require on-call management and escalations. Review collected by and hosted on G2.com. What do you dislike about xMatters? I have nothing negative to say—its performance has been incredible. xMatters deserves a high rating for its effective incident management and reliable service. We haven’t run into any issues or problems while using this software. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? This tool allows us to send messages to key members of SRE and BT when an issues arises. It also helps teams proactively prevent distributions and speeds up incident resolution. Additionally, we use it to receive alert notifications when new incidents are create. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AR Advik R. Mid-Market (51-1000 emp.) 4/10/2026 "Reliable Alerts, Complex Setup" 3/5 What do you like best about xMatters? I appreciate xMatters' ability to automatically notify the right personnel at the right time, driving fast and reliable incident response without manual coordination. It's used effectively to automate incident alerting and to notify the right on-call teams to quickly respond and resolve IT issues. It also solves the problem of delayed or missed incident response by ensuring critical alerts reach the right people instantly and trigger automated actions. Review collected by and hosted on G2.com. What do you dislike about xMatters? The complex setup and configuration made it harder to onboard and customize workflows quickly. It felt overly complex and time-consuming to set up and manage for quick value. Review collected by and hosted on G2.com. What problems is xMatters solving and how is that benefiting you? I use xMatters to automate incident alerting, ensuring critical alerts reach the right people instantly to quickly respond and resolve IT issues. It solves delayed response problems by notifying the right personnel at the right time, driving fast, reliable incident response without manual coordination. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller xMatters Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/pagerduty-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd3c330ae9473fec45e6ad0ceddf248/opsgenie.png "Product Avatar Image") Opsgenie 4.2/5(54) [ Compare Now ](https://www.g2.com/compare/opsgenie-vs-xmatters) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-on-call.jpg "Product Avatar Image") Splunk On-Call 4.5/5(52) [ Compare Now ](https://www.g2.com/compare/splunk-on-call-vs-xmatters) ##### Categories on G2 [ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Which Quote-to-Cash platforms handle complex pricing models like tiered, volume-based or usage-based billing without requiring heavy customization to set up?](https://www.g2.com/discussions/which-quote-to-cash-platforms-handle-complex-pricing-models-like-tiered-volume-based-or-usage-based-billing-without-requiring-heavy-customization-to-set-up)[What platform supports multi-country lease compliance standards?](https://www.g2.com/discussions/what-platform-supports-multi-country-lease-compliance-standards)[Best-rated network monitoring service for remote offices](https://www.g2.com/discussions/best-rated-network-monitoring-service-for-remote-offices) [What hybrid cloud storage software handles large unstructured data sets best for a team that generates a lot of files, images and logs that do not fit neatly in a structured database?](https://www.g2.com/discussions/what-hybrid-cloud-storage-software-handles-large-unstructured-data-sets-best-for-a-team-that-generates-a-lot-of-files-images-and-logs-that-do-not-fit-neatly-in-a-structured-database)[Which Acumatica consulting firms deliver implementations in under 6 months without extended timelines?](https://www.g2.com/discussions/which-acumatica-consulting-firms-deliver-implementations-in-under-6-months-without-extended-timelines)[Pros and Cons Details](https://www.g2.com/products/xmatters/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)