You can create your rotations, determine how you escalate issues and at 2 am xmatters will simply handle whatever is broken and it will contact the proper person and even if they don’t acknowledge the issue, it will move to the next level automatically without me needing to intervene. The Multi-Channel Alerting is good too and we use; SMS, Voice Calls, Email & Push Alerts and we have personnel that only receive messages via phone call. And since there isn’t much special configuration needed, X-Matters covers all of those bases. Review collected by and hosted on G2.com.
The Learning Curve of configuring anything beyond a standard rotation is very steep. For example, if your schedules are a little off the norm (various hours of coverage, split shifts, etc.), you’ll spend a lot of time in the configuration area trying to figure out why it isn’t doing what you wanted. Also the User Interface (UI) of X-Matters appears to be continually improving. However it still seems less than polished compared to what you’re spending money for. Some individuals cannot be reached by other means and that should not cost more money. Review collected by and hosted on G2.com.
