# The Top 20 Easiest To Use Incident Management Software See the top Incident Management Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Incident+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Incident+Management+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Incident+Management+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg 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"mail")](mailto:?subject=Easiest+To+Use+Incident+Management+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%3Ftab%3Deasiest_to_use%0aSee+the+top+Incident+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Incident Management Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg 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"facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Incident+Management+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%3Ftab%3Deasiest_to_use%0aSee+the+top+Incident+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Incident+Management+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-management%3Ftab%3Deasiest_to_use%0aSee+the+top+Incident+Management+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse NinjaOne](#) #1 [![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")](/products/ninjaone/reviews) [NinjaOne](/products/ninjaone/reviews) 9.3 [Expand/Collapse NinjaOne](#) Overall Usability Score 9.3 Usability Score Breakdown Ease of Admin Average: 9.1 9.2 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.2 Customer Segment Breakdown Small Business 44% Mid Market 48% Enterprise 8% [Expand/Collapse xMatters](#) #2 [![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters")](/products/xmatters/reviews) [xMatters](/products/xmatters/reviews) 9.3 [Expand/Collapse xMatters](#) Overall Usability Score 9.3 Usability Score Breakdown Ease of Admin Average: 9.1 9.2 Ease of Use Average: 9.2 9.1 Meets Requirements Average: 9.2 9.5 Customer Segment Breakdown Small Business 15% Mid Market 27% Enterprise 58% [Expand/Collapse Better Stack](#) #3 [![Better Stack](https://images.g2crowd.com/uploads/product/hd_favicon/7f9686ffb53943dec7d85971f2a1c373/better-stack.svg "Better Stack")](/products/better-stack/reviews) [Better Stack](/products/better-stack/reviews) 9.1 [Expand/Collapse Better Stack](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.1 9.7 Ease of Use Average: 9.2 9.6 Meets Requirements Average: 9.2 9.3 Customer Segment Breakdown Small Business 91% Mid Market 8% Enterprise 1% [Expand/Collapse Xurrent IMR](#) #4 [![Xurrent IMR](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_c9b38c4a69c3a2f73d1f874b32c70380/xurrent-imr.png "Xurrent IMR")](/products/xurrent-imr/reviews) [Xurrent IMR](/products/xurrent-imr/reviews) 9.0 [Expand/Collapse Xurrent IMR](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 8.7 Meets Requirements Average: 9.2 8.8 Customer Segment Breakdown Small Business 27% Mid Market 48% Enterprise 25% [Expand/Collapse Sherlocks.ai](#) #5 [![Sherlocks.ai](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_73103efe530b2d7faf2d69ff48362d9b/sherlocks-ai.jpg "Sherlocks.ai")](/products/sherlocks-ai/reviews) [Sherlocks.ai](/products/sherlocks-ai/reviews) 9.0 [Expand/Collapse Sherlocks.ai](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 9.4 Ease of Use Average: 9.2 9.9 Meets Requirements Average: 9.2 9.3 Customer Segment Breakdown Small Business 54% Mid Market 36% Enterprise 11% [Expand/Collapse Jira Service Management](#) #6 [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](/products/jira-service-management/reviews) [Jira Service Management](/products/jira-service-management/reviews) 9.0 [Expand/Collapse Jira Service Management](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.1 8.9 Ease of Use Average: 9.2 8.8 Meets Requirements Average: 9.2 9.0 Customer Segment Breakdown Small Business 19% Mid Market 43% Enterprise 38% [Expand/Collapse Freshservice](#) #7 [![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](/products/freshservice/reviews) [Freshservice](/products/freshservice/reviews) 8.9 [Expand/Collapse Freshservice](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.8 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.2 8.7 Customer Segment Breakdown Small Business 18% Mid Market 61% Enterprise 21% [Expand/Collapse ServiceNow IT Service Management](#) #8 [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](/products/servicenow-it-service-management/reviews) [ServiceNow IT Service Management](/products/servicenow-it-service-management/reviews) 8.9 [Expand/Collapse ServiceNow IT Service Management](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 8.7 Ease of Use Average: 9.2 8.8 Meets Requirements Average: 9.2 9.2 Customer Segment Breakdown Small Business 6% Mid Market 21% Enterprise 73% [Expand/Collapse PagerDuty](#) #9 [![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")](/products/pagerduty/reviews) [PagerDuty](/products/pagerduty/reviews) 8.9 [Expand/Collapse PagerDuty](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.1 9.1 Ease of Use Average: 9.2 8.7 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 19% Mid Market 43% Enterprise 38% [Expand/Collapse incident.io](#) #10 [![incident.io](https://images.g2crowd.com/uploads/product/hd_favicon/d53f02e23521ae1a3827b3b671dfcc7c/incident-io.svg "incident.io")](/products/incident-io/reviews) [incident.io](/products/incident-io/reviews) 8.8 [Expand/Collapse incident.io](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.1 9.0 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.4 Customer Segment Breakdown Small Business 11% Mid Market 66% Enterprise 23% [Expand/Collapse SolarWinds Service Desk](#) #11 [![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")](/products/solarwinds-service-desk/reviews) [SolarWinds Service Desk](/products/solarwinds-service-desk/reviews) 8.7 [Expand/Collapse SolarWinds Service Desk](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.1 8.9 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 8% Mid Market 68% Enterprise 24% [Expand/Collapse Alloy Navigator](#) #12 [![Alloy Navigator](https://images.g2crowd.com/uploads/product/hd_favicon/59de47a65a62f6f4d8233608cc3b78ae/alloy-navigator.svg "Alloy Navigator")](/products/alloy-navigator/reviews) [Alloy Navigator](/products/alloy-navigator/reviews) 8.7 [Expand/Collapse Alloy Navigator](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.1 8.8 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.2 9.2 Customer Segment Breakdown Small Business 60% Mid Market 34% Enterprise 6% [Expand/Collapse New Relic](#) #13 [![New Relic](https://images.g2crowd.com/uploads/product/hd_favicon/3aae34adbff79c515ebdb0c655632236/new-relic.svg "New Relic")](/products/new-relic/reviews) [New Relic](/products/new-relic/reviews) 8.4 [Expand/Collapse New Relic](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.0 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 9.3 Customer Segment Breakdown Small Business 27% Mid Market 43% Enterprise 30% [Expand/Collapse SIGNL4](#) #14 [![SIGNL4](https://images.g2crowd.com/uploads/product/hd_favicon/7731ce5601e46b5e9d27ab617ee492c6/signl4-derdack.svg "SIGNL4")](/products/signl4-derdack/reviews) [SIGNL4](/products/signl4-derdack/reviews) 8.4 [Expand/Collapse SIGNL4](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.3 Ease of Use Average: 9.2 9.0 Meets Requirements Average: 9.2 9.1 Customer Segment Breakdown Small Business 37% Mid Market 35% Enterprise 28% [Expand/Collapse Pulseway](#) #15 [![Pulseway](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9c466a98247e7379a0476d2a01de902f/pulseway.png "Pulseway")](/products/pulseway/reviews) [Pulseway](/products/pulseway/reviews) 8.4 [Expand/Collapse Pulseway](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.6 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.5 Customer Segment Breakdown Small Business 52% Mid Market 43% Enterprise 5% [Expand/Collapse OpsRamp](#) #16 [![OpsRamp](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b15309f88d5688775cd6f26aa5ae682a/opsramp.jpg "OpsRamp")](/products/opsramp/reviews) [OpsRamp](/products/opsramp/reviews) 8.4 [Expand/Collapse OpsRamp](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.4 Ease of Use Average: 9.2 9.3 Meets Requirements Average: 9.2 9.3 Customer Segment Breakdown Small Business 17% Mid Market 29% Enterprise 54% [Expand/Collapse Oh Dear](#) #17 [![Oh Dear](https://images.g2crowd.com/uploads/product/hd_favicon/8c36ebac12fff490a54cc24040b52166/oh-dear.svg "Oh Dear")](/products/oh-dear/reviews) [Oh Dear](/products/oh-dear/reviews) 8.4 [Expand/Collapse Oh Dear](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 9.1 9.3 Ease of Use Average: 9.2 9.4 Meets Requirements Average: 9.2 9.0 Customer Segment Breakdown Small Business 91% Mid Market 6% Enterprise 3% [Expand/Collapse Harness Platform](#) #18 [![Harness Platform](https://images.g2crowd.com/uploads/product/hd_favicon/475270ef4d082eb00bedc920f653506d/harness-platform.svg "Harness Platform")](/products/harness-platform/reviews) [Harness Platform](/products/harness-platform/reviews) 8.3 [Expand/Collapse Harness Platform](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.1 9.4 Ease of Use Average: 9.2 9.5 Meets Requirements Average: 9.2 9.6 Customer Segment Breakdown Small Business 18% Mid Market 38% Enterprise 44% [Expand/Collapse Rootly](#) #19 [![Rootly](https://images.g2crowd.com/uploads/product/hd_favicon/5369e7580da481bab529b0afc329e644/rootly.svg "Rootly")](/products/rootly/reviews) [Rootly](/products/rootly/reviews) 8.3 [Expand/Collapse Rootly](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.1 9.0 Ease of Use Average: 9.2 9.2 Meets Requirements Average: 9.2 9.2 Customer Segment Breakdown Small Business 19% Mid Market 56% Enterprise 25% [Expand/Collapse FireHydrant](#) #20 [![FireHydrant](https://images.g2crowd.com/uploads/product/hd_favicon/e484c59893c3e80a009278ec43322db9/firehydrant-firehydrant.svg "FireHydrant")](/products/firehydrant-firehydrant/reviews) [FireHydrant](/products/firehydrant-firehydrant/reviews) 8.3 [Expand/Collapse FireHydrant](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.1 8.6 Ease of Use Average: 9.2 8.9 Meets Requirements Average: 9.2 9.2 Customer Segment Breakdown Small Business 5% Mid Market 50% Enterprise 45%